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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Polycom RMX 2000, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Polycom RMX 2000 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Polycom RMX 2000. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Polycom RMX 2000 should contain:
- informations concerning technical data of Polycom RMX 2000
- name of the manufacturer and a year of construction of the Polycom RMX 2000 item
- rules of operation, control and maintenance of the Polycom RMX 2000 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Polycom RMX 2000 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Polycom RMX 2000, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Polycom service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Polycom RMX 2000.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Polycom RMX 2000 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
P olycom RMX 2000 Hardware Guide Ve r s i o n 1.1[...]
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Page 2
Copyright © 2 007 Polycom, Inc. All Rights Res erved Catalog No. DOC2160A Ve r s i o n 1. 1 Proprietary and Confidential The information contained herein is t he sole intellectual pr operty of Polycom, Inc. No distribution, reproduction or unauthorized use of these materials is per mitted without the expressed written consent of Polycom, Inc. Info[...]
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Page 3
Regulatory Notices United St ates Federal Communication Commission (FCC) Part 15: Cl ass A Statement. This equipment has been tested and found to comply with the li m its for a Class A digital device, pursuant to Part 15 of the FCC Rules. T est limits are designed to prov ide reasonable protection against harmful interference when the equipment is [...]
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Page 4
Chinese Commun ication Certificate Regulatory Notices[...]
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Page 5
Polycom RMX 2000 Hardware Guide i T able of Content s Hardware Des cription . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Main Features ................ ...................... ............................. ...................... . 1-1 RMX 2000 Specificat i ons .............. ...................... ....................... ............ 1-2 [...]
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Page 6
T able of Conten ts ii[...]
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Page 7
1-1 1 Hardware Description This Hardw are Guide provides i n formati on on the RMX 20 00 and its components. This system utilizes a modular “universal slot” platfo rm , whose components are designed for high performance, capacity a n d reliance. Main Features The Polyco m RMX 2000 o ffers the follo w ing f eatures: •L i n u x ® b a s e d •[...]
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Page 8
Chapter 1- Hardware Description 1-2 RMX 2000 Specif ications T able 1-1 Polyco m RMX 2000 Spec ifications Physical Height 3U (13.2 8 cm.) Width 19” ( 48. 26 c m.) Depth 15.74” (40 cm.) Weigh t Up to 16.5 Kg. Free sp ace above M CU 3” st andard inst allation IP Protocols Audio G .71 1, G .722, G .722.1, G .729A, G .723 .1, Siren14 Vi deo H.26 [...]
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Page 9
Polycom RMX 2000 Hardware Guide 1-3 Site R equirements This section describes the requiremen ts your sit e must meet for safe inst allation an d opera tion of the syst em. Safety Requirements For your protection, please read these safety instructions complet ely before operating the equipment. • Look carefully for potential ha zards in your work [...]
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Page 10
Chapter 1- Hardware Description 1-4 • In a single rack insta llation, stabil izers should be attached to the rack. • In multiple rack insta llations, the racks sho uld be coupled together. • Always make su re the rack is stable before ext ending a compo nent from the rack. • You should extend only one compon ent at a time - exten ding two o[...]
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Page 11
Polycom RMX 2000 Hardware Guide 1-5 RMX 2000 Components On the RMX 2000 mo dules are located on both the front and rear of the MCU as listed in Table 1- 2, " Polyc om RMX 2000 Compone nt Description " . For more information see the descriptions of the " RMX 20 00 Front Panel” on pag e 1-5 and " RMX 2000 R ear Panel” on pag e[...]
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Page 12
Chapter 1- Hardware Description 1-6 Ta b l e 1 - 2 Polycom RMX 2000 Comp onent Descript ion Component De scription CPU (CNTL) Module The CPU Mo dule controls and manage s the RMX 2000. The CPU Mo dule has an ComExpress Pentium-M 1.4 GHz pro cessor , a 40GB hard disk dri v e, 1GB Co mpact Flash and 512MB of DDR RAM. The Operating Syst em is Linux. P[...]
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Page 13
Polycom RMX 2000 Hardware Guide 1-7 RMX 2000 R ear Panel The RMX 2000 rear pan el contains the RTM IP board. I n addition, the rear pane l houses the ma in power s witch, AC inle t, a circ uit bre aker, and additional communications ports. RTM IP The RTM IP board provides system shelf management based on the ATCA standard. It cont ro ls and monitor[...]
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Page 14
Chapter 1- Hardware Description 1-8 The fol low ing ite ms app ear on the RMX 20 00 r ear pa nel: Ta b l e 1 - 3 RMX 20 00 Re ar Pa nel - RTM IP Com ponen t D escr ipti on Function Nam e Description LAN 1 NA - Disconn ected. LAN 2 Used fo r the Network con nection. LAN 3 For Remote Acces s only using the Perm anen t Managem ent Network . For more i[...]
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Page 15
Polycom RMX 2000 Hardware Guide 1-9 Cables Conne cted to th e RTM IP Bo ard All external connectors are located on the rea r panel. Figure 1-3 RMX 2000 Rear Panel V iew with Cable s LAN 2 Connection Power Cable Off/On switch[...]
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Page 16
Chapter 1- Hardware Description 1-10 RMX 2000 LEDs The RMX includes LEDs located on the front panel and rear panel. In the front panel, the LEDs reflect the state of the module. The LEDs on the rear panel indicate the state of the external connections and the status of the RTM IP b o ard RMX 2000 Front Panel LEDs The following items appear on the R[...]
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Page 17
Polycom RMX 2000 Hardware Guide 1-11 RMX 2000 R ear Panel LED s The followi ng items appear o n the RMX 20 00 rear panel: MPM ERR Red ON - Ma jor error on boa rd. RDY Green ON - The bo ard has comple ted sta rtup succes sfully . ACT Amb er ON - At le ast one p articipant is connecte d to a confere nce. HS Blue ON - The card can be removed safely o [...]
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Page 18
Chapter 1- Hardware Description 1-12 SLOT (1-4) LEDs LNK (1-4) Green Li t with active netwo rk connect ion, flickers wi th Packet activity . 1Gb (1-4) Amber Lit when 1Gb connec tion online , flickers wit h Packet activi ty . ShMC LEDs ERR Red ON - Major error on RTM board. ACT Red ON - Packet fl ow to and from the MCU chas sis. RDY Green ON - RTM I[...]
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Page 19
Polycom RMX 2000 Hardware Guide 1-13 Component R eplacement The RMX 2000 is designed with ease of maintenance in mind. Mos t components are swappable and are accessible directly via the front panel or th e rear panel. The following components can be replaced when they are f a ulty: • CPU (C N TL) Module • Multi Proces sor Module (MPM) Board(s) [...]
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Page 20
Chapter 1- Hardware Description 1-14 Repl acing the CPU (CNTL) Module The CPU module is the management system of the RMX 20 00. Use the following procedure to replace a CPU (CNTL) Module: 1 Ensure that power swi tch to th e RMX 2 000 is turned OFF (O). 2 Unscrew the sc rews on the fron t panel of the RM X 2000 that secure the CPU (CNT L) Module. 3 [...]
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Page 21
Polycom RMX 2000 Hardware Guide 1-15 Re placing a Functional MPM Mo dule Use the following procedure to replace a faulty MPM Mo du le types F or H: 1 Ensure that power switch to th e RMX is turned OF F (O). 2 Unscrew the screws on the front panel o f the RMX that secure the MPM Modul e. 3 Use the metal ejectors to pull the MPM Module out of its slo[...]
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Page 22
Chapter 1- Hardware Description 1-16 Repl acing the Power Supply Drawer A single supply un it powers the R MX 2000. Use the follow ing procedure to replace a Power Supply: 1 Ensure that power swi tch to th e RMX 2 000 is turned OFF (O). 2 Unscrew the sc rews on the fron t panel of the RM X 2000 that secure the Power Supp ly. 3 Use the metal ejector[...]
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Page 23
Polycom RMX 2000 Hardware Guide 1-17 Replac ing th e Fan Drawer Three fans are mounted in the Fan Drawer, where the airflow i s from right to left. Shoul d one of these fans fail a s indicated by a Fan LED, you are required to replace the fan d rawer. 1 Unscrew the screws on the front panel o f the RMX 2000 that secure the Fan Drawer. 2 Use the met[...]
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Page 24
Chapter 1- Hardware Description 1-18 Re placing the RTM IP Boa r d The RTM IP board on the rear of th e RMX 2000 provides co nnectivity to all the MCU modules. Use the following procedure to replace the RTM IP board: 1 Ensure that power swi tch to th e RMX 2 000 is turned OFF (O). 2 Unscrew the screws on the rear panel of the RMX 2000 that secure t[...]