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Polycom SoundPoint IP 301 manual

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Table of contents for the manual

  • Page 1

    User Guide SoundP oint ® IP 301 SIP 2.2 USER GUIDE SoundPoint ® IP 301 SIP July , 2007[...]

  • Page 2

    Contents Introduction ............................................... 1 Par ts List ................................................... 1 Installing SoundPoint ® IP 301 SIP .................. 2 Connecting Network and Power Source ................................ 2 Connecting the Handset and Optional Headset .................... 3 Attaching the Bas[...]

  • Page 3

    V oice Mail ............................................................................ 16 Distinctive Ringing / Call T reatment ..................................... 16 Phone Reboot ...................................................................... 17 Optional Features ..................................... 17 T ext Messaging .................[...]

  • Page 4

    1 Thank you for choosing the SoundPoint ® IP 301 SIP . This unit provides b usiness telephony features and functions such as Multiple Call Appearances, Call Hold, T ransfer , and Conference over an IP network. In this User Guide you will find e verything you need to quickly use your ne w phone. Be sure to verify with your system administrator tha[...]

  • Page 5

    2 Installing SoundPoint ® IP 301 SIP This section provides basic installation instructions and information for obtaining the best performance with the Sound- Point ® IP 301 SIP phone. If you require additional information or assistance with your ne w phone, please contact your sys- tem administrator . The SoundPoint ® IP 301 SIP User Guide inclu[...]

  • Page 6

    3 Connecting the Handset and Optional Headset Attaching the Base (Optional) 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional accessory) to the headset jack on the back of the phone. 1. Place all cord[...]

  • Page 7

    4 1 3 5 4 6 8 7 9 0 * ABC 2 DEF MNO JKL GHI TUV WXYZ OPER PQRS H o ld M en u R e di al D o N o t D i s t u r b 1 3 5 4 6 8 7 9 0 * ABC 2 DEF MNO JKL GHI TUV WXYZ OPER PQRS H o l d M en u R e di al D o N o t D i s t u r b Line/Speed Dial Keys Use these keys to activate up to two lines or one line and a speed dial that can be assigned to your phone. [...]

  • Page 8

    5 F eature K ey Description H o l d D e l S e l 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q R S 9 W X Y Z 0 O P E R * # 2 A B C Ho ld De l Se l Me nu Me ssa ges D o N o t D i s t u r b ABC 2 1 DE F 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 D i r e c t o r i e s S e r v i c e s C a l l L i s t s C o n f e r e n c e T r a n s f e r R e d i a[...]

  • Page 9

    6 Using SoundPoint ® IP 301 SIP Placing a Call Using the Handset: 1. T o obtain dial tone, pick up the handset. 2. Dial the desired number. Using Listen Mode: 1. W ith the handset on-hook, press H o l d D e l S e l 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q R S 9 W X Y Z 0 O P E R * # 2 A B C Ho ld De l Se l Me nu Me ssa ges D o N o t D i s t[...]

  • Page 10

    7 Ans wering a Call Using the Handset: Pick up the handset. Using Listen Mode: Press the Answer soft ke y or the line key ( ). Using the Headset: Pressing H o l d D e l S e l C o n f e r e n c e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q R S 9 W X Y Z 0 O P E R * # 2 A B C H o l d D e l S e l D i r e c t o r i e s S e r v i c e s C a l l L i s[...]

  • Page 11

    8 General Key Use T o na vigate through menus and to enter data, these are useful tips: 1. Use and or the Next and Prev soft ke ys to scroll through lists. In some lists the H o ld D e l S e l 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W XY Z 0 O PE R * # 2 A BC Hol d Men u Mes sage s D o N ot D is tu rb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7[...]

  • Page 12

    9 T r ansfer ring a Call A blind transfer (without consulta- tion) can also be supported by pr ess- ing the Blind soft ke y . 1. During a call, press the T rnsfr soft ke y (the active call is placed on hold). 2. Dial the number to which you want to transfer the call or use the arro w ke ys to access speed dial numbers or the missed call list, or us[...]

  • Page 13

    10 Y ou can congure your phone so that all incoming calls are forwarded to another party (known as static forwarding). Y ou can also forward calls while the phone is ringing (known as dynamic forwarding). All incoming calls can be forwarded to another party while Do Not Disturb is enabled on your phone. For more informa - tion, contact your syst[...]

  • Page 14

    1 1 1. Press H o l d D e l S e l C o n f e r e n c e 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W XY Z 0 O PE R * # 2 A BC H o l d D e l S e l C o n f e r e n c e F o r w a r d T r a n s f e r C a l l L i s t s S p e e d D i a l R e d i a l M en u V oi ce M ai l D o N o t D i s t u r b AB C 2 1 DE F 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS[...]

  • Page 15

    12 Display Contrast T o adjust the contrast on the display to a comfortable le vel: 1. Press H o l d D e l S e l C o n f e r e n c e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q R S 9 W X Y Z 0 O P E R * # 2 A B C H o l d D e l S e l D i r e c t o r i e s S e r v i c e s C a l l L i s t s B u d d y S t a t u s M y S t a t u s R e d i a l M e n u[...]

  • Page 16

    13 Contact List In addition to a directory of missed, placed, or recei ved calls, the phone can store a local directory of 200 or more contacts*. Y ou can add, delete, edit, dial, or search for any contact in this list through just a fe w key strokes. T o add or edit a contact: *Limit depends on Server configuration. Contact your system administra[...]

  • Page 17

    14 Multiple Lines Y our SoundPoint ® IP 301 SIP can support up to two lines, each associated with its o wn line ke y . Lines can be configured for priv ate or shared lines. T ypically , the top-most line ke y is reserved for the principal directory number of the phone. Depending on ho w your phone is configured, the display could resemble one of[...]

  • Page 18

    15 Multiple Call Appear ances Each line on the phone can be configured to hav e one or more call appearances. More than one call appearance is useful if there is an acti ve call and an incoming call arri ves on the same line. In the example sho wn, there is in an outbound call with Bob Smith. The second figure sho ws an incoming call from Jim Gre[...]

  • Page 19

    16 V oice Mail * V oice Mail is an optional featur e configured on the server and may not be supported on your particular system. Contact your system adminis- trator to find out. † Scr een options may vary with server-based application. V oice Mail can be accessed with a single ke y press. Contact your system adminis- trator to configur e this[...]

  • Page 20

    17 Phone R eboot Periodically , the phone may require a user reboot. Reasons for this include accepting a ne w configuration or new software. There are two ways to reboot the phone: ► Simultaneously press and hold the Do Not Disturb, Hold, and V olume keys (highlighted in the figure) for more than 3 seconds ► Press H o l d D e l S e l C[...]

  • Page 21

    18 Presence / Status / Buddy Lists The phone combines interacti ve message services and status monitoring to comple- ment a traditional messaging application such as email. Li ve interaction within a pool of phones is possible by monitoring the “presence” of the parties in volv ed. Each phone can “watch” the status of up to eight other phon[...]

  • Page 22

    19 T o view and change Presence settings: 1. Press H o l d D e l S e l 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q R S 9 W X Y Z 0 O P E R * # 2 A B C H o l d D e l S e l D i r e c t o r i e s S e r v i c e s C a l l L i s t s B u d d y S t a t u s M y S t a t u s R e d i a l M e n u M e s s ag e s D o N o t D i s t u r b ABC 2 1 DEF 3 5 4 MNO [...]

  • Page 23

    20 No Dial-T one V erify power is correctly applied to the SoundPoint ® IP 301 SIP phone: • Check that the display is illuminated. • Mak e sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable). • If using in-line po wering, check that the switch is supplying po wer to the phone (contact [...]

  • Page 24

    21 • As “No Display” abov e. No Audio on Headset V erify correct connections: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted. • Ensure the headset amplifier (if present) is turned on and/or the volum[...]

  • Page 25

    22 that to which the recei ver is con- nected. 4. Consult the dealer or an e xperience radio/TV technician for help. • Reboot the phone to attempt re-regis- tration with the server . Par t 15 Rules This de vice is compliant with Part 15 of the 2. This de vice must accept any interferences recei ved, including interference that may cause undesired[...]

  • Page 26

    23 Plugs Acts as Disconnect De vice The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. La prise électrique à laquelle l’appar eil est branc hé doit êtr e installée près de l’équipement et doit toujours êtr e facilement accessible. Industr y Canada (IC) This [...]

  • Page 27

    24 Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is recei ved by Polycom. The repaired or replaced item wil[...]

  • Page 28

    25 AND ITS SUPPLIERS ANY LIABILITY , WHETHER B ASED IN CONTRA CT OR TOR T (INCLUDING NEGLIGENCE), FOR INCIDENT AL, CONSEQUEN- TIAL, INDIRECT , SPECIAL, OR PUNITIVE D AMA GES OF ANY KIND, OR FOR LOSS OF REVENUE OR PR OFITS, LOSS OF BUSINESS, LOSS OF INFORMA TION OR D A T A, OR O THER FIN ANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INS[...]

  • Page 29

    26 without limitation the rights to use, copy , modify , merge, publish, distrib ute, subli- cense, and/or sell copies of the Software, and to permit persons to whom the Soft- ware is furnished to do so, subject to the follo wing conditions: The abov e copyright notice and this per- mission notice shall be included in all cop- ies or substantial po[...]

  • Page 30

    Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA ©2007 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 1725-1 1329-001 Rev . C M e n u V o i c e M a i[...]