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Polycom SpectraLink 1725-36165-001 manual

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Table of contents for the manual

  • Page 1

    September 2010 Edition 1725-36165-001 Version G SpectraLink 8020/8030 Wireless Telephone User Guide with Session Initiation Protocol (SIP)[...]

  • Page 2

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 2 1725-36165-001-G.doc Patent Information The accompanying product is protected by one or more US and foreign patents and/or pending patent applications held by Polycom, In c. Copyright Notice © 2008 to 2010, Polycom, Inc. All rights reserved. POLYCOM®, the Polycom "T riangles&q[...]

  • Page 3

    1725-36165-001-G.doc 3 About this Guide Thank you for choosing the SpectraLink 8020/8030 Wireless Telephones with Session Initiation Protocol (SIP) 1 . These handsets provide business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over your Local Area Network. Your handset can call other tele[...]

  • Page 4

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 4 1725-36165-001-G.doc Related Documents SpectraLink 8020/8030 Wireless Telepho ne Administration Guide for SIP (1725-36038-001) SpectraLink 8020/8030 Regulatory Information (1725-36084-001) Available at http://www.polycom.com/suppo rt/voice/wi-fi/index.html Customer Support Please con[...]

  • Page 5

    1725-36165-001-G.doc 5 Contents 0 About this Guide ...................................................................... 3 Polycom Model Numbers ..................................................................3 Related Documents .............................................................................4 Customer Support ......................[...]

  • Page 6

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 6 1725-36165-001-G.doc Lock Keys .....................................................................................27 Language ......................................................................................27 User Profiles .....................................................[...]

  • Page 7

    Contents 1725-36165-001-G.doc 7 Mute/Unmute a Call .................................................................. 40 End a Call ..................................................................................... 40 Change the Profile ....................................................................... 41 Open the Config Menu ..............[...]

  • Page 8

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 8 1725-36165-001-G.doc End a PTT Call .............................................................................55 Change the PTT Volume ............................................................55 Answer a Telephone Call during a PTT Transmission ......... 55 Start a Telephone Ca[...]

  • Page 9

    1725-36165-001-G.doc 9 Getting Started with your SpectraLink 8020/8030 Wireless Telephone Overview The SpectraLink 8020/8030 Wireless Telephone is a mobile handset that uses a call server (sometimes referred to as the PBX) and the Local Area Network (LAN) to connect to other telephones at your workplace and on the public telephone system. The hand [...]

  • Page 10

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 10 1725-36165-001-G.doc Battery Packs Three battery pack models are available: Standard, Extended, and Ultra-Extended. The Standard Nickel Metal Hydride (NiMH) rechargeable handset Battery Pack gives you approximately four hours of talk time or 80 hours of st and-by time. Stand-by time[...]

  • Page 11

    Getting Started with Y our Spec traLi nk 8020/8030 Wireless Telephone 1725-36165-001-G.doc 11 Take care not to short the battery contacts on the Battery Pack with metal objects such as coins, keys or paper clips. Shorting the contacts can cause permanent damage. Battery Pack removal and replacement To remove, press down on the latch on the Battery [...]

  • Page 12

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 12 1725-36165-001-G.doc Features of your SpectraLink 8020/8030 Wireless Telephone The handset operates much like a cell phone, and is programmed by your system administrator to support the features commonly available in an office environment. Orient yourself to your handset’s feature[...]

  • Page 13

    Getting Started with Y our Spec traLi nk 8020/8030 Wireless Telephone 1725-36165-001-G.doc 13 1. Earpiece —Delivers audio to the ear. 2. Screen —Displays information relating to the handset’s current mode. See Handset Modes below. 3. Softkeys —Four softkey buttons. A softkey label appears in the display area just above the co rresponding so[...]

  • Page 14

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 14 1725-36165-001-G.doc The Handset Display When first powered on, the handse t screen will display the standby screen. This screen displays a top row of system icons showing the status of the handset, foll owed by two lines for the handset’s extension number and name, a line for dat[...]

  • Page 15

    Getting Started with Y our Spec traLi nk 8020/8030 Wireless Telephone 1725-36165-001-G.doc 15 System Icons Indicator Function The signal strength icon indicate s the st rength of the signal and ca n assist the user in determining if the handset is moving out-of-ra nge. The battery icon indicates the amount of charge remai ning in the Battery Pack. [...]

  • Page 16

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 16 1725-36165-001-G.doc Indicator Function Audio receive-only icon (flashing). Lo call y muted or far end hold with no music on hold. No audio icon. No audio is flowing. Call is terminating or far end h old with audio disable. Softkeys Softkey Name Displayed during… Press to… <&[...]

  • Page 17

    Getting Started with Y our Spec traLi nk 8020/8030 Wireless Telephone 1725-36165-001-G.doc 17 Softkey Name Displayed during… Press to… OK OK Power up registration if username is not configure d in admin menu. Send the username and password to the SIP server for authorization to register the handset. Redl Redial Prior to entering the first chara[...]

  • Page 18

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 18 1725-36165-001-G.doc Menus Line menu The Line menu allows you to activate a call on a selected line or to view the status of lines. Press the LINE key to display a menu of available lines and to activate a new call on a selected line. The currently selected line is indicated by an a[...]

  • Page 19

    Getting Started with Y our Spec traLi nk 8020/8030 Wireless Telephone 1725-36165-001-G.doc 19 entered using multiple key presses. Normally, a simple numeric mode is selected; selecting other symbol modes allows convenient access to the complete printable US ASCII character set. The following table shows what characte rs are available through repeat[...]

  • Page 20

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 20 1725-36165-001-G.doc Handset Modes Standby mode (on-hook) In standby mode, the handset is powered on and is ready to send and receive calls. The extension number is shown on the display and there is no dial tone. In this mode, the handset is conse rving battery power and bandwidth. [...]

  • Page 21

    Getting Started with Y our Spec traLi nk 8020/8030 Wireless Telephone 1725-36165-001-G.doc 21 Configuration menu mode When user preferences are being configured in the Config menu, the handset is on, but is not active. It cannot receive calls while in the Config menu. The handset will revert to standby mode if there is no activity in configuration [...]

  • Page 22

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 22 1725-36165-001-G.doc Accessories Carrying devices and headsets that ar e specifically designed f or your SpectraLink handset may be purchased through your service representative. Carrying Options The following options are available for handset protection and easy handset carrying an[...]

  • Page 23

    1725-36165-001-G.doc 23 Customizing your SpectraLink 8030/8030 Wireless Telephone When the handset is in standby mo de (on but not in use), press the Cfg softkey to display the configuration menu (“Config menu ”). The handset cannot make or receive calls while in the Config men u. This menu allows you to set user preferences and display handset[...]

  • Page 24

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 24 1725-36165-001-G.doc Config menu 2nd level 3rd level 4th level 5th level 6th level Ring Volume Volume  Silent Vibrate Loud Soft Custom Vibrate Cadence Off PBX Continuous Short Pulse Long Pulse Ring Delay No Delay 5 Second Delay 10 Second Delay Noise Mode Norm[...]

  • Page 25

    Customizing Your SpectraLink 8020/8030 Wireless Telep hone 1725-36165-001-G.doc 25 Config menu 2nd level 3rd level 4th level 5th level 6th level Push-to-talk † Default Channel Channel 1 …. Channel 24 Subscribed Channels Channel 1 Channel 2 Channel 3 …. Channel 24 PTT Audio Volume Audio Volume  PTT Tone Volume Tone Volume [...]

  • Page 26

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 26 1725-36165-001-G.doc Default settings The profile options on the Config menu may be reset to their default values by the system administrator. These are the default set tings: Setting/profile Silent Vibrate Soft Loud Custom Language English English English English English Ring Caden[...]

  • Page 27

    Customizing Your SpectraLink 8020/8030 Wireless Telep hone 1725-36165-001-G.doc 27 Toggle options Some menu items have only two options, which operate on a t oggle basis. The current setting is shown below the menu heading on the info line. The other available setting is highlighted in the menu list. Press NavOK to activate the highlig hted setting[...]

  • Page 28

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 28 1725-36165-001-G.doc Ring Settings The Ring Settings option allows the user to set the ring for three separate functions. Telephone Ring is used for usual telephony functions. Message Alert 1 and Message Alert 2 may be used to set different ringing patterns for custom applications. [...]

  • Page 29

    Customizing Your SpectraLink 8020/8030 Wireless Telep hone 1725-36165-001-G.doc 29 their ring characteristics to diffe rentiate them from other rings. Contact your system administrator to find out if these options are available. Noise Mode Provides options that describe the noise level in your environment. Changing this mode to High or Sever e adju[...]

  • Page 30

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 30 1725-36165-001-G.doc Phone Settings Keypad Autolock The handset may be set to lock the ke ypad automatically when in standby mode. The automatic locking function of the keypad may be disabled (the default) or adjusted for a 5, 10 or 20-second delay before locking. Display Contrast T[...]

  • Page 31

    Customizing Your SpectraLink 8020/8030 Wireless Telep hone 1725-36165-001-G.doc 31 Push-to-Talk (PTT) If the system administrator has configured the SpectraLink 8030 Wireless Telephones for PTT, they can be used like walkie-talkies. If the system administrator has disabled PTT, the PTT options will not appear in the Config menu. Default Channel Dis[...]

  • Page 32

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 32 1725-36165-001-G.doc To set the handset for PTT vibrate only, enable PTT Vibrate and set the tone volume to zero. System Info Displays the IP address of the high lighted menu item. The IP address appears in the upper portion of the screen below the words System Info . Phone IP Addre[...]

  • Page 33

    1725-36165-001-G.doc 33 Using the Basic Features of your SpectraLink 8020/8030 Wireless Telephone Your SpectraLink 8020/8030 Wireless Telephone is designe d to be used like a cell phone on a publ ic switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call. Only one call is active at any g[...]

  • Page 34

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 34 1725-36165-001-G.doc • Change the ring volume • Adjust the speaker or headset volume • Mute/unmute a call • End the call • Change the profile • Open the Config menu • Turn on the backlight Turn the Handset On Press and hold the END key until two chirps sound. Turn the [...]

  • Page 35

    Using the Basic Features of Y our SpectraL ink 8020/8030 Wireless Telephone 1725-36165-001-G.doc 35 Place a Call 1. To dial a number, follow any one of these sequences: » Press the START key , wait for a dial tone, then di al the number. Then press either START again or Na v OK . » Dial the number and then press the START key or Na v OK . » Pres[...]

  • Page 36

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 36 1725-36165-001-G.doc When Emergency Dial has been en abled, the handset will dial an emergency number when it is pressed twice within two seconds. The number dialed may be found under the Config Menu>System Info option. Caution! Emergency Dial will be inoperable if the wireless s[...]

  • Page 37

    Using the Basic Features of Y our SpectraL ink 8020/8030 Wireless Telephone 1725-36165-001-G.doc 37 When the call is answered, a flashing double arrow displays on the call icon tab at the top of the display, indicating that this line is in an active call with established audi o connection. The softkeys for Hold , Mute and End appear to the right of[...]

  • Page 38

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 38 1725-36165-001-G.doc • the call is transferred to voicemail. 1. Press the Nav f key to select the incoming call tab and view call details. (The original call’s audio remains active.) Example: Line 1 : [your dial number] from [caller ID] Spkr Answ Rej 2. Press NavOK , ST ART , Sp[...]

  • Page 39

    Using the Basic Features of Y our SpectraL ink 8020/8030 Wireless Telephone 1725-36165-001-G.doc 39 3. Select the Set/Clear Forward option from the FCN menu by pressing key 3 or the NavOK key. 4. Enter the forwarding number for the indicated line. 5. Press NavOK to save. If calls are forwarded through the wireless telephone and it goes out of range[...]

  • Page 40

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 40 1725-36165-001-G.doc 3. Verify that the displayed number is the one you want and the line number is valid. 4. Press NavOK or ST ART . Silence the Ringing Press the END key to silence the external speaker ring and convert to in-ear speaker ringing. External speaker ringing will resum[...]

  • Page 41

    Using the Basic Features of Y our SpectraL ink 8020/8030 Wireless Telephone 1725-36165-001-G.doc 41 Normal Mode: If the other party hangs up, the display will show Press End Call , along with a warning tone. If you do not hang up, the h andset automatically hangs up after 5 seconds. At this time, the han dset returns to idle mode and full ring volu[...]

  • Page 42

    [...]

  • Page 43

    1725-36165-001-G.doc 43 Using the Advanced Features of your SpectraLink 8020/8030 Wireless Telephone This chapter provides operating instructions for the advanced features of the SpectraLink 8020/8030 Wireless Telephone. This chapter contains instructions on: • Place a second call • Multiple line appearances • Using the Favorites menu • Tra[...]

  • Page 44

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 44 1725-36165-001-G.doc Place a Call on a Different Line 1. Press the LINE key. 2. Navigate to the desired line and press Na vOK. 3. Dial the number. 4. Press START or NavOK to initiate the call. Place a Call from Favorites Menu 1. Press START . 2. Listen for dial tone. 3. Press the Fa[...]

  • Page 45

    Using the Advanced Featur es of Y our SpectraLink 8020/8030 Wireless Telephone 1725-36165-001-G.doc 45 Example: Line 2 [your dial number] from [caller ID] Spkr Answ Rej 2. Press Answ or START to answer the incoming call and place the active call on hold. Pressing the Rej softkey will redirect the incoming call to voicemail or as otherwise programme[...]

  • Page 46

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 46 1725-36165-001-G.doc If the call back feature is disabled, the Spkr softkey will not appear and the START key will not work to place a call from any call log. You must exit the call log and place the call as described above. Save a number from a call log to the phonebook 1. Select t[...]

  • Page 47

    Using the Advanced Featur es of Y our SpectraLink 8020/8030 Wireless Telephone 1725-36165-001-G.doc 47 Enable/disable call logging Open the Call Logs and scroll down to reveal and select the Disable Logs option. This is a toggle option. The info line indicates if logging is disabled or enabled. Press NavO K to disable if enabled or to enable if dis[...]

  • Page 48

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 48 1725-36165-001-G.doc 3. Press NavOK or ST ART to establish a second call. 4. Inform the person on the other end that you would like to transfer the call. 5. Press FCN and select the Transfer option to transfer the call. 6. Press the END key to return to standby. Transfer an Active C[...]

  • Page 49

    Using the Advanced Featur es of Y our SpectraLink 8020/8030 Wireless Telephone 1725-36165-001-G.doc 49 Use the Phonebook and Speed Dial Press the Phbk softkey from standby mode. The phonebook may also be opened by pressing the Save softkey when it appears in a call log or during predialing. The phonebook list is sorted alphabetically. The < new [...]

  • Page 50

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 50 1725-36165-001-G.doc Edit a phonebook entry 1. Select the name to edit from the phonebook list. 2. Press the Edit softkey to open the Edit Number display and edit the existing number. Use the Clr and Del softkeys as needed. 3. Press NavOK to display the Edit Name display and edit th[...]

  • Page 51

    Using the Advanced Featur es of Y our SpectraLink 8020/8030 Wireless Telephone 1725-36165-001-G.doc 51 Make a speed dial call 1. From standby or while in the speed dial menu, press and h old the corresponding number key on the keypad for one second. The system speed dial key must be pressed for three seconds. 2. The handset will display the name an[...]

  • Page 52

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 52 1725-36165-001-G.doc From the phonebook view number display: 1. Press the Spdl softkey from the view number display in the phonebook. 2. When the speed dial list opens, navigate to an empty slot and press NavOK . This sets t he speed dial key to the number in the phonebook. 3. Press[...]

  • Page 53

    1725-36165-001-G.doc 53 Using the Push-to-Talk Features of your SpectraLink 8030 Wireless Telephone The PTT feature allows SpectraL ink 8030 Wireless Telephones to operate in a group broadcast mode called PTT mode. The handsets behave like walkie-talkies, where a single handset can tran smit to multiple listeners. If the system administrator ha s d[...]

  • Page 54

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 54 1725-36165-001-G.doc • End a PTT call • Change the PTT volume • Answer a telephone call during a PTT transmission • Start a telephone call during a PTT transmission • Turn off PTT • Subscribe to additional PTT channels Make a PTT Call To call on the default channel, from[...]

  • Page 55

    Using the Push-to- tal k Features of Your Spec traLink 8030 Wireless Telephone 1725-36165-001-G.doc 55 Use PTT Vibrate To enhance the alerting of a PTT call, PTT Vibrate may be enabled on the Config menu. When PTT Vibrate is enabled, the handset will vibrate three times whenever a PTT broadcast is received, whether the handset is in standby or in a[...]

  • Page 56

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 56 1725-36165-001-G.doc Turn off PTT Change to a different profile. (The Silent and Vibrate profiles disable PTT by default.) Subscribe to additional PTT channels Press the Cfg softkey to open the Config menu and select Pu sh-to-talk . Select Subscribed channels and then select the c h[...]

  • Page 57

    1725-36165-001-G.doc 57 Charger Options Charger Models Three charger models are availa ble for the SpectraLink 8020/8030 Wireless Telephone. The Single Char ger will charge a single handset with an installed Battery Pack. The Dual Charger will charge the handset and a spare Battery Pack. Th e Quad Charger can charge up to four Battery Packs at a ti[...]

  • Page 58

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 58 1725-36165-001-G.doc Charging Status Indicators The handset speaker, handset displa y, and the charger LED (on the Dual and Quad Chargers), indicate charging status or that a Battery Pack failure has been detected. Handset Message/ LED Charging Status Ascending song Occurs when hand[...]

  • Page 59

    Charger Options 1725-36165-001-G.doc 59 Single Charger The Single Charger is designed to allow the handset to remain operational through speakerphone or headset use while the handse t’s Battery Pack is being charged. The handset may also be charged while it is in standby mode or turned off. Place the handset in the Single Charger facing forward. [...]

  • Page 60

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 60 1725-36165-001-G.doc Dual Charger The Dual Charger is designed to charge the Battery Pack in the handset while it remains operational and also cha rge an additional Battery Pack in the rear charging bay. The hand set has charging priority when both slots are occupied. Place the hand[...]

  • Page 61

    Charger Options 1725-36165-001-G.doc 61 Quad Charger The Quad Charger is designed to simultaneously charge four Battery Packs. It may be mounted on a horizontal or vertical surface. The Battery Pack snaps into the charging slot. The LED above the occupied bay indicates the charging status of the Battery Pack in the bay. A flashing LED may indicate [...]

  • Page 62

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  • Page 63

    1725-36165-001-G.doc 63 Cleaning and Drying the Handset The SpectraLink 8030 Wireless Telephones have been tested for resistance to cleaning chemicals per IEC 60068-2-74 (1999), Exposure of the 8020/8030 handsets to Lysol® or diluted bleach poses little risk of functional or cosmetic damage. • Avoid dropping the handset or knocking it against ha[...]

  • Page 64

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 64 1725-36165-001-G.doc • The following products should NOT be used on the SpectraLink wireless telephones. — Do not use cleaning products containing quaternary ammonium compounds, 3 such as CaviWipes™, CaviWipes™ XL, Cavicide® or Sani-Wipes®, Sani-Cloth, Super Sani-Cloth® a[...]

  • Page 65

    Cleaning and Drying the Handse t 1725-36165-001-G.doc 65 If the wireless telephone does not work after following the steps listed above, contact your dealer for servicing information.[...]

  • Page 66

    [...]

  • Page 67

    1725-36165-001-G.doc 67 Safety Information Chargers and Battery Packs It is normal for the Battery Pack to become warm when charging. Chargers operate in a 50° to 85° F (10° to 30° C) e nvironment. Do not expose them to freezing temper atures or direct sunlight. Do not place anything in the charger other than the handset or single Battery Pack [...]

  • Page 68

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 68 1725-36165-001-G.doc battery, particularly when placing it inside a pocket, purse, or other container with metal objects. Wireless Telephones WARNING: Changes or modifications to this equipment that are not approved by Polycom may cause this equipment to fail to comply with part 15 [...]

  • Page 69

    Safety Informati on 1725-36165-001-G.doc 69 Electromagnetic Interference and Compatibility Nearly every electronic device is susceptible to electromagnetic interference (EMI) if inadequately shielded, designed, or otherwise configured for electromagnetic compatibility. Facilities To avoid electromagnetic interference and/or compatibility conflicts,[...]

  • Page 70

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 70 1725-36165-001-G.doc Other medical devices If you use any other personal medical device, consult the manufacturer of your device to dete rmine if it is adequately shielded from external RF energy. Your physic ian may be able to assist you in obtaining this information. Use While Dri[...]

  • Page 71

    Safety Informati on 1725-36165-001-G.doc 71 Specific Absorption Rate (SAR) Information Your wireless telephone is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. In August 1996, the Federal Communications Commissions (FCC) adopted RF exposure guidelines with safety levels for h[...]

  • Page 72

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SI P 72 1725-36165-001-G.doc (e.g., at the ear and worn on the body) as required by the FCC for each model. While there may be differences between the SAR levels of various phones and at various positions, they all meet th e government requirement for safe exposure. The FCC has granted an E[...]

  • Page 73

    1725-36165-001-G.doc 73 Index B Battery Packs ......................................................... 10 Low battery ....................................................... 10 Safety .................................................................67 C Chargers Charging status ................................................ 58 Dual..............[...]