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Polycom SX-200 ICP manual

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Table of contents for the manual

  • Page 1

    NetLink e340/h340/i640 Wireless Telephone Mitel Networks 3300 and SX-200 I CP Conf igur ation and Administr ation Part Number: 72-1084- 02 Issue G[...]

  • Page 2

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 2 Trademark Information Polycom® and the logo designs SpectraLink® LinkPlus Link NetLink SVP Are trademarks and r egistered trademarks of Polycom, Inc. in the [...]

  • Page 3

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 3 Table of Contents 1. About This Document 4 1.1 Referenced Documents 4 1.2 Customer Supp ort Hotline 4 1.3 Icons and Conventions 5 2. NetLink e340/h340/i640 Wir[...]

  • Page 4

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 4 1. About This Document This document explains how to conf igure and maintain the SpectraLink e340/h340/i640 Wireless Telephone within the Mitel Networks 3300 a[...]

  • Page 5

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 5 1.3 Icons and Conventions This manual uses the following icons and conventions. Caution! Follow these instructions carefully to avoid danger.  Note these in[...]

  • Page 6

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 6 2. NetLink e340/h340/i6 40 Wireless T elephone Over view The NetLink e340/h340/i640 Wireless Telephone is a mobile handset for workplace IP telephone systems. [...]

  • Page 7

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 7 2.2 Quick Start Guide 1. A wireless LAN must be properly configur ed and operational through the use of 802.11b APs listed on the NetLink Wireless Telephone Ac[...]

  • Page 8

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 8 2.3 System Diagram The following diagram shows the NetLink components residing on a network with the Mitel Networks IP telephony system, AP s, and wireless LAN[...]

  • Page 9

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 9 2.4 System Components NetLink e340/h340 Wireless Telephone The NetLink e340/h340 Wire less Telephone is a lightweight, durable handset specifically designed fo[...]

  • Page 10

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 10 as long as the SVP Server and APs are on the same subnet. However, in such networks, it is possible for the QoS feat ures of the NetLink SVP Server to be comp[...]

  • Page 11

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 11 3. The NetLink Wireless T elephone NetLink e340/h340 1 Wireless Telephone NetLink i640 Wireless Telephone 3.1 Specifications Radio frequency: 2.4000 – 2.483[...]

  • Page 12

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 12 3.2 The Display Alphanumeric Display information provided by the suppor ted Mitel Networks VoIP solution when the handset is off-hook will be passed dir ectly[...]

  • Page 13

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 13 Ringing and tones The ringing types are programmed by the ha ndset user into the handset and are not accessible or changeable by the suppor ted Mitel Networks[...]

  • Page 14

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 14 3.3 Startup Sequence The handset goes through an initialization sequence at startup. The line icons 1-9 display and count down as the handset steps through th[...]

  • Page 15

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 15 3.4 Handset Modes Standby (on-hook) In the standby mode the handset is waiting for an incoming call or for the user to place an outgoing call. The extension n[...]

  • Page 16

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 16 3.5 NetLink Wireless Telephone Displays Status display area Displays information from the PBX in one line of text and displays available softkeys on the secon[...]

  • Page 17

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 17 4. NetLink Wireless T elephone Conf igur ation The NetLink e340/h340/i640 Wireless Telephones should be provisioned in the supported Mitel Networks VoIP solut[...]

  • Page 18

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 18 Entering and editing Admin menu options An asterisk (*) next to an option in dicates that it is selected. Use the Up , Down , and Select side buttons and the [...]

  • Page 19

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 19 Admin menu Admin Menu Items 2 nd Level 3 rd Level 4 th Level 5 th Level Phone Config License Option Set Current [List per download] Clear PIN Number 5220 Emul[...]

  • Page 20

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 20 Admin Menu Items 2 nd Level 3 rd Level 4 th Level 5 th Level Transmit Power *Maximum 50 mW † 30 mW † 20 mW 15 mW 10 mW 5 mW Diagnostics Run Site Survey Di[...]

  • Page 21

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 21 If OAI is enabled, and an OAI IP addre ss is available to the telephone (either via DHCP or Static IP configuration), th e telephone will communicate with the[...]

  • Page 22

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 22 into range of your network. This check takes only a second and ensures that all handsets in your network are kept up-to-date with the same version of software[...]

  • Page 23

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 23 ESSID established at first learn at all subsequent power ons. This ESSID is retained by the handset until the ESSID option is reselected. Learn Always Allows [...]

  • Page 24

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 24 1100, and 1200 APs may require a firmware upgrade to support FSR. Cisco FSR requires advanced configuration of the Cisc o access points in your site. See your[...]

  • Page 25

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 25 Diagnostics Run Site Survey The Site Survey mode is activated by selecti ng this option. Site survey starts running immediately upon selecting this option. Se[...]

  • Page 26

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 26 Standby menu item 2 nd Level 3 rd Level 4 th Level Ring Tone *Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Ring Volume+ Bars Vibrate Cadence *Off PBX Continuous Short P[...]

  • Page 27

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 27 Main Menu Scroll through the list of options by pressing the Up and Down side buttons. Select an option by pressing the Select side button. Lock Keys Language[...]

  • Page 28

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 28 Ring Cadence The cadence is the rhythm of the ring. It may be set to a pre- programmed ring cadence or it may be set to obtain its cadence from the Call Agent[...]

  • Page 29

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 29 Auxiliary Ring 1 and Ring 2 Auxiliary rings are designed to be utilized by OAI applications, enabling the user to set a distinctive ring for these application[...]

  • Page 30

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 30 Push-to-talk The NetLink i640 Wireless Telephone incorporates PTT functionality. PTT may be allowed or disallowed in the Admin menu. If allowed, the user may [...]

  • Page 31

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 31 5. License Management NetLink Wireless Telephones support a nu mber of different IP protocol integrations. All NetLink e340/h340/i640 Wireless Telephones are [...]

  • Page 32

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 32 each time it powers on. See NetLin k Wireless Telephone Configuration section for detailed configuration instructions. 6. Power cycle the handset. 7. The MiNE[...]

  • Page 33

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 33 6. Mitel Ne twor ks V oIP Integr ation Factor s This section describes the mapping between the emulated Mitel Networks 5220 IP Phone and the NetLink e340/h 34[...]

  • Page 34

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 34 names into addresses that the network ca n recognize. The handset will use DNS to automatically translate names into IP addr esses for these components: TFTP [...]

  • Page 35

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 35 7. Feature Pr ogr amming The SpectraLink NetLink Wireless Telephone model in the Mitel Networks 3300 and SX-200 ICP is similar to the 5220 IP Phone. The butto[...]

  • Page 36

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 36 7.1 Feature Assignment The table below shows how the keys of the 5220 IP Phone are mapped to key sequences on the handset. 5220 key Feature Handset Shortcu t [...]

  • Page 37

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 37 7.2 Feature Access In its standby state, the handset displays the extension assigned to this handset. The active state is initiated by pressing either the Sta[...]

  • Page 38

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 38 on the emulated desk phone, indicating that the corresponding feature is turned on. OAI options appear at the end of the lis t. All OAI keys will preempt shor[...]

  • Page 39

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 39 in static memory. If the handset is in a ca ll during the failure of the primary PBX, it will attempt to register with a backup PB X after the call is complet[...]

  • Page 40

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 40 8. T esting a Handse t Verify proper registration and operation of each handset by performing the following tests on each handset in an active wireless area. [...]

  • Page 41

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 41 9. Diagnostic T ools Run Site Survey , Diagnostic Mode and Syslog Mod e are three diagnostic tools provided to assist the WLAN administrato r in evaluating th[...]

  • Page 42

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 42 beacon interval of 200ms. The third has a signal strength of –56dbm, is configured on channel 11 with a beacon interval of 100ms. a b 7 b c 8 - 2 8 0 2 1 0 [...]

  • Page 43

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 43 Numbers racing across the handset display indicate AP information is being obtained. A Waiting message indicates the system is not configured properly and the[...]

  • Page 44

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 44 Screen 2 • Jitter (Jitter), average error or “w obble” in received packet timing, in microseconds • Last successful transmit data rate (LastRate) • [...]

  • Page 45

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 45 • mnem: A mnemonic that indicates why the hands et didn’t hand off to this other AP: Unkn: Reason unknown Weak: Signal Strength too weak Rate: One or more[...]

  • Page 46

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 46 9.3 Syslog Mode A syslog server must be present on the network in order for the handset to send the log messages and have them saved. The syslog server will b[...]

  • Page 47

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 47 Successful Handoff New AP MAC New AP signal strength Old AP MAC Old AP signal strength Reason for handoff Other candidate APs: MAC Signal strength Reason not [...]

  • Page 48

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 48 10. Cer tifying the NetLink Wireless T elephones Prior to determining that an installation is complete, test the handsets following the sequence given in the [...]

  • Page 49

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 49 11. Sof tware Maint enance The NetLink e340/h340/i640 Wireless Telephones use proprietary software programs written and maintained by Spectr aLink Corporation[...]

  • Page 50

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 50 Download failure or recovery messages The following display messages indicate a failure or recovery situation during the download process. Message Description[...]

  • Page 51

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 51 12. T r oubleshooting NetLink Wireless T e lephone Pr oblems NetLink Wireless Telephones can exhibit transmission problems in several ways. They can cease fun[...]

  • Page 52

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 52 12.3 NetLink Wireless Telephone Status Messages NetLink Wireless Telephone status messages provide information about the NetLink e340/h340/i640 Wireless Telep[...]

  • Page 53

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 53 Message Description Action Bad Program File Handset software download files are incorrect or corrupted Download new software fro m the SpectraLink site per So[...]

  • Page 54

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 54 Message Description Action DCA Timeout The h andset has detected a fault for which it cannot recover, possibly due to a failure to acquire any network. Turn t[...]

  • Page 55

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 55 Message Description Action Erasing Memory Handset has determined that a download should occur and is erasing the c urrent software from memo ry. None. When th[...]

  • Page 56

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 56 Message Description Action Net Busy xxxxxxxxxxxx x…x = AP MAC address Handset cann ot obtain suff icient bandwidth to support a call; displays MAC of failin[...]

  • Page 57

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 57 Message Description Action No PBX Response The handset has exceeded its retransmission limit with no ACK response from Call Agent. Verify that Call A gent IP [...]

  • Page 58

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 58 Message Description Action Select License The correct prot ocol has not been selected from the license set. Using the administrative me nus, select one licens[...]

  • Page 59

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 59 Message Description Action TFTP ERROR(x):yy A failure has occurred duri ng a TFTP software download. (x) = The f ile number which was being downloaded; yy is [...]

  • Page 60

    SpectraLink Corporation Configuration and Admi nistration—NetLink e340/ i640 Wireless Telephone Mitel Networks 3300 and SX-200 IC P and 5220 IP Phone emulation PN: 72-1084-02-G .doc Page 60 Index Access point Coverage, 42 Coverage test, 47 Access point, de scription, 8 Automatic Learn, 21, 22 Capacity, 50 Checking code, 48 Customer Support Hotlin[...]