Polycom Viewstation 128 manual

V iew Station ™ 1 28/512/M P USER’S GUIDE PC/MP/USCvr 6/16/99 4:10 PM Page 1[...]

Polyc om, In c. © 1999 Polycom Inc. All r ights reserv ed. No part of t his docume nt may be reproduced o r transmitted in an y form or b y any means, el ectronic or mechanica l, for any p urpose, witho ut the e xpress written pe rmission of Po lycom, In c. Under th e law , reprod ucing includes translating into a nother la nguage or forma t. As b[...]

Limitation of Reme dies and Damage s Polycom , Inc., its agents, em ployees, supp liers, de alers and othe r authori zed represent ativ es shall not be responsibl e or liable with respect to the product or an y other sub ject matter rela ted thereto under any contract , ne gligence, str ict liab ility or o ther theory for an y indire ct, incid enta[...]

Change s or modi f ica tions no t expressly approv ed by Polycom c ould void the user's authorit y to operate this eq uipment. 1. This equi pment comp lies with Pa rt 68 of the FCC Rules. On the bo ttom of this equi pment i s a label tha t conta ins, am ong other in forma tion, th e FCC reg istra tion nu mber a nd Ri nger Equi v alence Number [...]

Under writers’ Labora tories’ St atement The s ystem is inten ded to be powered by a Class 2 power supply 5V@ 4.5A, 12V@ 1.5A. Omnitel Statement THE SOFTW ARE PR OGRAMS CONT AINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMA TION AND PR OPRIET AR Y PR ODUCTS OF P OL YCOM OR ITS LICENS ORS. V ideoSer v er Sta tement Buyer shall n ot subl icense [...]

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View Statio n User ’s Guide vii Getting Started What’s In the Box? ...... ................. ........... ............ ................. ........... ........... ............ ........... .. 1 1 The Remote Con trol ........... ................. ........... ........... ................. ............ ........... ................. . .1 3 The Microphon[...]

Table o f Co ntents viii Vi ewSta tion Use r’s Guide Setting Camera Presets ............ ................ ............ ................. ........... ........... ................. ........ 44 Mirroring th e Camera Positions ........ ............ ........... ................. ........... ............ ............. 45 Automatic Voice Tracking ......[...]

Tabl e of Cont ents ix View Stat ion U ser’ s Gu ide System Information ViewStation Diagnostics .......... ........... ................. ........... ........... ................. ............ ........... .. 8 5 Network Statistics . ................. ........... ................. ............ ........... ................. ........... ........ 86 A[...]

Table o f Co ntents x View Stat ion U ser’ s Gu ide IMUX Information ............ ........... ................. ........... ........... ................. ............ ........... 122 Upgrading You r ViewStation 512 to an MP ............ ............ ........... ................. ........... ...... 122 Troubleshooti ng ISDN Info rmation ISDN Switc[...]

ViewS tatio n Us er’s Guide 11 Thank you for pu rchasing the ViewStat ion! You will soon di scover t hat videoconferencing is as easy as talking on the telephone. The Vi ewStation is the most eas y-to-use v ideoconferen cing uni t on the m arket today. The QuickS tart bookl et that came wit h your uni t shows yo u how to con nect the ViewStation.[...]

Getting Star ted 12 ViewS tatio n Us er’s Guide • Remote contr ol •U s e r ’ s G u i d e • QuickStart booklet • ReadMe First document • Packag e labeled “Required C ables” that contains three cables • Packag e labeled “Optional Equipmen t Cables” that contains eight cables • Miscellaneous packag e that contains a hook and [...]

Getting S tarted 13 Vie wSta tion Us er’s G uid e The Remote Co ntrol The remote control that came with your ViewSt ation is an integral part of the unit. It works the sam e way as the remote for your televi sion at home. You’ll be using it to highlight and select icons that appear on the monitor, confi gure your address book, move y our camera[...]

Getting Star ted 14 ViewS tatio n Us er’s Guide T elevi sion Monitors You can use any size S-Video o r composite television mo nitor with the ViewStation. The size of the monitor should b e proportional to the size of the room in which the ViewStation res ides. You can f urther enhance your videoconf erence by co nnecting two mo nitors t o your V[...]

Getting S tarted 15 Vie wSta tion Us er’s G uid e Setting Up Y our Vi ewSta tion Connecting th e ViewStation is easy. The cable conn ectors are color-coord inated with the corr esponding conne ctors on the back of the ViewStat ion. To hook up y our ViewStat ion, us e your Quick Start boo klet as a guide and fo llow these steps: 1. Place the V iew[...]

Getting Star ted 16 ViewS tatio n Us er’s Guide 3. Con nect the v arious cables to the back of your V ie wStation. F or more deta ils, see your QuickSt art booklet . 4. Con nect any e xtra equipm ent, such as an add itional tele vision monito r , a VCR, lapt op, LAN, telephone, o r document camera, to the back of y our Vi e w S t a t i o n .[...]

Getting S tarted 17 Vie wSta tion Us er’s G uid e 5. Wr ap the cable tie that came with your V ie wStation around all of the cables on the back o f the unit so the y don’ t get tangled. Slide on e end of the cable tie through the p lastic octagonal piece and then attach the octagonal pi ece to the back of the tele vision monito r . The adhesiv [...]

Getting Star ted 18 ViewS tatio n Us er’s Guide V iewStation Setup Screens A series of setup scr eens will app ear on yo ur televis ion moni tor, begin ning with the following screen. Each one will lead you throug h the setup process. If you want to return to a previous screen at any point, us e the arrow button s on the remote to hi ghlight the [...]

Getting S tarted 19 Vie wSta tion Us er’s G uid e Syst em Name The System Name screen will ask you to name your ViewStation (up to 34 characters), which will make it easy for othe rs to find your particular ViewStation on the n etwork LAN, if connected . By default, your system name will be your LAN host name, but you can change it. To access the[...]

Getting Star ted 20 ViewS tatio n Us er’s Guide ISDN V ideo Numbers On the ISDN Video Number s creen, enter the area o r STD code and ISDN number assi gned to your View Station . Your ser vice provi der shoul d have gi ven you this number wh en you purch ased yo ur ISDN line. When yo u are finis hed, highlig ht the Save icon. Auto-Detect SPIDs On[...]

Getting S tarted 21 Vie wSta tion Us er’s G uid e If you r service provi der gave you thes e numbers, ent er them here. If you do not have these nu mbers, highlight the Start icon and the ViewStation will locate them for you. If you quit while it is sear ching, your View Station wi ll reboot and you h ave to start the se tup process all over agai[...]

Getting Star ted 22 ViewS tatio n Us er’s Guide T ele ph one Nu mber s On the Telephon e Numbers screen, en ter the number of the telephone th at may be connec ted to you r ViewStatio n. Also en ter the nu mber to an other tel ephone in the same room as the ViewStation. Main Calling Screen Every time you turn on your ViewStation , you will see a [...]

Getting S tarted 23 Vie wSta tion Us er’s G uid e T esting the V iewStation Once you have your ViewStation set up, you can place a test call to on e of the numbers that have been preprogrammed into the address b ook of your ViewStat ion. To g o to the addres s book, hi ghlight the Address Book ico n on the main calling screen and press the SELECT[...]

Getting Star ted 24 ViewS tatio n Us er’s Guide[...]

Vie wStat ion User ’s Guid e 25 When you turn on your ViewS tation, you will be greeted by the main calling screen. Th e very first time yo u turn on your ViewStation and the f irst time you turn it on after performing a reset, you will first go through the configuratio n scree ns di scussed in the Getting Started s ection. If your ISDN line is n[...]

Pl acing and Answer ing Call s 26 ViewS tatio n Us er’s Guide There are thr ee ways to place a video call: • Manually • Speed-dial • From th e address bo ok Placin g a Man ual Dial V ideo C all From the m ain calling screen, use the arr ow buttons on the remote to highlight the Video Call icon . 1. Use the numeric ke ypad on the remote to e[...]

Placi ng and Ans weri ng Calls 27 Vie wSta tion Us er’s G uid e 2. Use the arro w b uttons on the remote to high light the Speed b utton on the screen and ch ange the speed of your call. Use the up and do wn arrow bu ttons to select a speed f rom the list that appears on screen . 3. Press the green CALL•HANG-UP button on the remote to place you[...]

Pl acing and Answer ing Call s 28 ViewS tatio n Us er’s Guide 7. T o end your call, press the CALL•HAN G-UP button on the remote. Highlight the D isconnect V ideo C all icon and press the SELECT b utton on the remote. 8. I f the call was mad e with a number t hat is no t in you r address bo ok, a d ialog box will gi ve you the opportunity to ad[...]

Placi ng and Ans weri ng Calls 29 Vie wSta tion Us er’s G uid e Placin g a Speed-Dial Call Once you have selected the Addres s Book icon on the main calling screen, a Speed-Dial screen appears. Us e this screen to redial the six most r ecently dialed numbers. A site must be entered in the address book before it will appear in the Speed-Dial scree[...]

Pl acing and Answer ing Call s 30 ViewS tatio n Us er’s Guide 3. When the call completes and you are using a single-mo nitor system, the party you called will appear on the screen and y ou will appear in the picture-i n-pictur e (PIP) wind o w at the l ower right. If you ha v e a dual-monitor system, the party you are calling will appear on the m[...]

Placi ng and Ans weri ng Calls 31 Vie wSta tion Us er’s G uid e Adding a T elep hone Ca ll to a V ideo Call If you have an analog telephone line connected to the back of your ViewStat ion, you can add a third party to yo ur video call . Third- party audi o is onl y available in the United States and Canada. 1. Once your video call is connected, p[...]

Pl acing and Answer ing Call s 32 ViewS tatio n Us er’s Guide 3. On ce the third party con nects, press the NEAR or F AR button o n the remote to return to the vid eoconference. If you o nly hear the n umbers be ing dialed and no o ne ev er picks up on the other end, m ake sure th at you ha v e an analog pho ne line properly co nnected to the bac[...]

Placi ng and Ans weri ng Calls 33 Vie wSta tion Us er’s G uid e Placing a T elepho ne Call In audi o telephone calls, your ViewStation acts as a standard speakerphone. Third-party au dio is only available in the United States and Canada. To place an analog telephone call, follow these steps: 1. From the main calli ng screen, use the arro w b utto[...]

Pl acing and Answer ing Call s 34 ViewS tatio n Us er’s Guide Addin g a V ideo C all to a T eleph one Ca ll Another featur e of the ViewStation is that you can add a video call while you are in a telephon e call. 1. Once your telephone call is conne cted, use the arro w buttons on the remote to highlight the Menu icon. Then press the SELECT b utt[...]

Placi ng and Ans weri ng Calls 35 Vie wSta tion Us er’s G uid e 3. Use the numeric k eypad o n the remote to enter the number you w ant to dial. If you are d ialing within you r PBX system, you o nly need to dial the last four di gits of the number . The number fo rmat is the same as if you were placing a cal l from y our tel ephone. If yo u want[...]

Pl acing and Answer ing Call s 36 ViewS tatio n Us er’s Guide 5. T o end the re gular telephone call, press the CALL•HANG-UP b utton on the remote. T hen highlight the Dis connect Speakerp hone icon and press the SELECT b utton on the r emote. If you stay in this screen for 60 seconds, b ut you do not press the SELECT b utton, both calls will b[...]

Vie wStat ion User ’s Guid e 37 The Address B ook can be acces sed from the Speed-Dial screen. T he address book s aves you time by allowing you to place calls by name. W ith the address book , you do no t have t o remember or l ook up p hone nu mbers and man ually dial them. From this screen, you can also perform a v ariety of other add ress boo[...]

Addr ess Boo k 38 Vie wSta tion Us er’s G uid e 3. Hig hlight the Ne w icon and press the SELECT button on the remote. 4. T he cursor automatically app ears in the Name f ield. Y ou cannot enter an y other information on this screen until you hav e entered a name for this party . Use the arrow b uttons on the remote to go to a letter on the keybo[...]

Addr ess Book 39 Vie wSta tion Us er’s G uid e 5. Wh en the ke yb oard disappears from the s creen, use th e arro w b uttons on the remote to s croll do wn to the V ideo Number f ield. Use th e numeric k eypad on the remote to enter the numb ers. If you need to enter a dot, press the right arro w button on the remot e. T o delete a digit, pr ess [...]

Addr ess Boo k 40 Vie wSta tion Us er’s G uid e 2. The number and the speed that you’ re dialing will appear at the top of the screen. Th e call progress indicator s on the lo wer left side of the screen indicate the call connectio n progress. They will change fr om blue to yellow to oran ge and f inally to green wh en your cal l goes thr ough.[...]

Addr ess Book 41 Vie wSta tion Us er’s G uid e Editing an Existing Entr y in the Address B ook From the main address bo ok screen, follow these step s to edit an existing entry. 1. Use the arrow buttons on the remote to highlight an entry . 2. Use the left arrow bu tton on the remote to highlight th e Edit icon and press the SELECT b utton on the[...]

Addr ess Boo k 42 Vie wSta tion Us er’s G uid e 3. In the Add/Change Entry screen, an onscreen k eyboard will appear . Use the arro w b uttons on the remote to hi ghlight the line you want to edit and press the SELECT button to select it. 4. I n the Name f ield, delete letters with the back space ke y on the k eyb oard. Highlight each ne w letter[...]

ViewS tatio n Us er’s Guide 43 You can adjust the p an, tilt and zoom of near- and far-site cameras. Yo u can also enable the camera to tr ack voices automatically or track to presets. Contr oll ing the Came ra To select the camera to con trol, use the remote contr ol to: • Mo ve yo ur near -site camera. Press the NEAR b utton on the remote. A [...]

Came ra an d Sound 44 Vie wStat ion U ser ’s G uide Pan and T ilt To adjust the pan or tilt of a camera, use the arrow buttons on the remote. The camera will pan, tilt, or zoom only when the Camera icon appears onscreen. • T o pan left, press the left arrow b utton. • T o pan right, press the ri ght arro w but ton. • T o tilt up, press the [...]

Camer a and Soun d 45 Vie wSta tion Us er’s G uid e To go to a p articular preset: 1. Use the NEAR or F AR b uttons on the remote to determine which camera’ s preset to acti vate. 2. P ress the appr opri ately numbered b utton on the remot e control. Mirroring the Camera Positions You can match the presets on the far-site camera with those on t[...]

Came ra an d Sound 46 Vie wStat ion U ser ’s G uide T racking to Fa r -Site Camera Presets The ViewStation can control the main camera of a far-site ViewStation. 1. T o ha v e the far -s ite camera mirr or the presets on the near -site, press F AR . This loads the camer a presets from the near -site camera in to the far -site unit. 2. Press A UTO[...]

Camer a and Soun d 47 Vie wSta tion Us er’s G uid e Adjusti ng the So und on th e V iewStation The volume of the ViewStation is ind irectly related to the volume on the televi sion m onitor. The volu me on the tel evisi on monitor should be set t o three-fourths its maximum volu me and the ViewStation should be set lower , at a comfortable h eari[...]

Came ra an d Sound 48 Vie wStat ion U ser ’s G uide[...]

Vie wSta tion Us er’s G uid e 49 You can send a live image or snaps hot from any local cameras to the participants in a videoconferen ce using the s napshot feature of the ViewStation. To send a live snapshot or imag e: 1. Press the SN APSHO T b utton on the r emote control. 2. Select a camera. See the Camera and So und section of this manu al fo[...]

Snapshots 50 Vie wStat ion Us er’s Guid e 4. Press the SN APSHO T b utton on the r emote again to send the image to th e fa r s i t e . TIP: To previ ew yo ur sn apsh ot wi thou t sendi ng t he liv e vide o to the f ar-site, pr ess the S NAPSHOT button once, the n press 1, 2 or 3 for your desired camera source. You will see a live preview of the [...]

Vie wStat ion User ’s Guid e 51 The use of t he ViewStation can b e expanded by co nnecting ot her equipm ent to it. You can connect a second tele vision monitor, a VCR , document camera, o r CD player. See the Getti ng St ar ted secti on for i nformation about conn ecting this equipmen t to your ViewStation. Using a Se cond M onit or You can con[...]

Usi ng Accesso ries 52 View Stat ion U ser’ s Gu ide Using a Doc ument Came ra You can use a document camera to take pictures of an object to send to the far- site. To use a docum ent camera with your ViewStation, p ress NEAR on the remote twice. Then use the arrow button s to highligh t the document camera icon on the screen an d press the NEAR [...]

Vie wSta tion Us er’s G uid e 53 The ViewStation can be connected directly to a PC running Micro soft Windows or to a local area n etwork (LAN) to upgrade s oftware, make PowerPoint pres enta tion s, o r per form r emot e set up an d dia gnost ic s. What Y ou Need • Micro soft W indow s 95, 98 or NT • Desktop PC con nected to a LAN or laptop [...]

Connecting a PC 54 ViewSt atio n User’ s Guide 5. Press the right arrow b utton on the remote to go to the Setup ➢ LAN/ SNMP ➢ LAN/Intranet screen. 6. I f your LAN us es DHCP , press the UP arr o w on the remote to go to the DHCP f ield. Use th e arro w b uttons to set the DHCP sett ing to Client. This enables the V ie wStation to o btain an [...]

Conne cting a PC 55 Vie wSta tion Us er’s G uid e Connec ting a PC Directl y to a V iewStation with N o LAN Conn ection To connect yo ur ViewStation to a PC that is not on a LAN, follow these steps: 1. Conn ect the blue-t ipped cable from the blue con nector on the back of your V ie wStation to the Eth ernet PC card of y our computer . Then turn [...]

Connecting a PC 56 ViewSt atio n User’ s Guide 7. R ight- click on Proper ties. 8. T he Network box appears. Select the Conf iguration tab and then select TCP/IP . There may be more than o ne, so choose the one for your LAN adapter a nd not your dial-up adapter .[...]

Conne cting a PC 57 Vie wSta tion Us er’s G uid e 9. Cl ick t he Properti es b utton to displa y the pr operties of TCP/IP and then se lec t th e IP Add res s tab . Make sure the Obtain An IP Add ress Automatically button is selected. Then click on OK. 10. Restart your PC . 11. From the main calling screen of the V iewStation, highlight and selec[...]

Connecting a PC 58 ViewSt atio n User’ s Guide 12. After yo ur PC rebo ots, op en Internet Explor er 3.02 or 4 .0 and u nder the V iew men u, select Internet Options, and then Security . It def aults to medium, which is the settin g it should be in to communicate with the V ie wStatio n. Click on OK. 13. Enter the V iewStation’ s IP address in [...]

Conne cting a PC 59 Vie wSta tion Us er’s G uid e 14. The W elcome web page will appear in the web browser on your PC.[...]

Connecting a PC 60 ViewSt atio n User’ s Guide[...]

Vie wStat ion User ’s Guid e 61 The ViewStat ion allo ws you to vi ew and presen t Microsoft PowerPoin t 97 slides when it is con nected to a PC. You can con duct a presentation on th e ViewStat ion or you can watch a presentat ion from y our P C anywhere in t he world. All you have to know is the IP add ress of one of the ViewSt ations in th e v[...]

Pres entat ions 62 ViewSt atio n User’ s Guide 3. T he W elcome web page will ap pear . 4. Click on the V iew a Presentation icon and the slid es will appear .[...]

Pres entati ons 63 Vie wSta tion Us er’s G uid e Presen ting S lides Follow these steps to d isplay a slide presentation on the ViewStation: 1. On you r PC, open Internet Exp lorer 3.0 2, 4.0 or Ne tscape 4.5. 2. In the address f ield, enter the IP address of th e V ie wStation that you will display the slides on. T o f ind the IP address of the [...]

Pres entat ions 64 ViewSt atio n User’ s Guide 3. T he W elcome web page will ap pear .[...]

Pres entati ons 65 Vie wSta tion Us er’s G uid e 4. Click on the Select a Presentation icon and the following web page will appear .[...]

Pres entat ions 66 ViewSt atio n User’ s Guide 5. Click on the “Pres s Here to Select a P o werPoint File” bu tton. A pcPresent application windo w will prom pt you for a password. Enter a pass wo rd if one has been es tablished for the vid eoconference. T hen click on OK . If the security of your bro wser is set to high, you will not be able[...]

Pres entati ons 67 Vie wSta tion Us er’s G uid e 8. Click on the PcPresent b utton and a windo w will indicate that your slides are being con v erted to thum bnail sketches. W hen the PcPresent windo w becomes fu ll-screen again, your thu mbnails ha ve been loaded in to the flash memory of the V ie wStation. 9. Pick up the V iewStation’ s remot[...]

Pres entat ions 68 ViewSt atio n User’ s Guide[...]

Vie wStat ion User ’s Guid e 69 The ViewStat ion has an embedd ed web server that allows yo u to manage your unit from a remot e PC on the same lo cal area network (LAN). Using th e built-in web page, you can: • Run diagnosti c test s on a sys tem • Contr ol a syst em • Send messag es to a system • Chang e the setup of a sy stem • Place[...]

Remote Man agement 70 ViewS tatio n Us er’s Guide The followi ng Welcome web page wi ll appear in yo ur browser.[...]

Remote M anagem ent 71 Vie wSta tion Us er’s G uid e Click on the Sys tem Infor mation and Managemen t icon and the following Manage System web page will appear. If you are prompted for a user name, enter admin. Th is is the defau lt. If you want to add a password for the unit when someone accesses it fr om the web, go to the Sys tem Info ➢ Set[...]

Remote Man agement 72 ViewS tatio n Us er’s Guide Running Dia gnostic T ests o n a System The Manage System web page contain s the setup options for the ViewStation at the IP address you entered in the Address field of the browser. If you click on the Diagno se Syst em icon o n the left side of t he page, t he follow ing web pag e will appear. Cl[...]

Remote M anagem ent 73 Vie wSta tion Us er’s G uid e Contr oll ing a Sys tem The interactive onsc reen remote contro l can be accessed by clicking on the Remote C ontrol icon on the left s ide of the S ystem Diagn ostics web p age. By clicking the onscreen button s, you can co ntrol mos t of the fu nctions o f a ViewStation. See the Gett ing Star[...]

Remote Man agement 74 ViewS tatio n Us er’s Guide Changin g the Setup of a V iewStation If you click on the Set up Syst em icon on the left s ide of t he Manage S ystem web page, the follo wing web page will appear. Click on the set up icon that you wa nt to change and the web page for that feature of the system will ap pear. See the System Infor[...]

Remote M anagem ent 75 Vie wSta tion Us er’s G uid e Remo tely P lacing and Pa r t icip ating in V ideo C alls When you click on the Place A Call icon from th e Manage System web pag e, the Dial a Video Call web pag e will appear. It is a fu lly integrated call center. You can type a video numb er into the Number A or Number B field to place a ca[...]

Remote Man agement 76 ViewS tatio n Us er’s Guide[...]

ViewS tatio n Us er’s Guide 77 lThe ViewStation is T.120- compliant and supports data con ferencing when paired with either a ShowStation I P or NetMeeting. Data conferencing featur es are only available o n point-t o-point video calls an d are off by default. Usi ng a Show Sta ti on I P The ShowS tation wor ks best when you hav e two ViewSt atio[...]

Dat a Confer encin g 78 ViewS tatio n Us er’s Guide 4. From the main calling screen, go to the System Info ➢ Setup ➢ Data Conferencing screen . 5. Enter the name of the Sho wStation and return to the main calling scr een b y pressing the CALL•HANG-U P b utton on the remote. 6. Place a v ideo call between the tw o V iewStations . If you do n[...]

Dat a Conf eren cin g 79 Vie wSta tion Us er’s G uid e Using N etMeetin g with a Vi ewS tation Microsoft NetMeeting is suppo rted in-band thr ough the ViewStation. To u se NetMeeti ng, your P C must be connect ed directl y (or via yo ur LAN) t o your ViewStation. See the Connecting a PC s ection for m ore informatio n. NetMeeting data is transmit[...]

Dat a Confer encin g 80 ViewS tatio n Us er’s Guide 2. Click on the NetMeeting icon and enter your name in the User Name field of the dialog box (do no t use admin as the user name). If you hav e a slid e- vie wing password, enter it in the Password fi eld. If you do not reme mber it, you can f in d it on the System Info ➢ Setup ➢ Security sc[...]

Vie wStat ion Us er’s G uide 81 The software on y our ViewStation can be upgraded either v ia ISDN or over your local area n etwork (LAN). Upgradin g V iewStation Software Via ISDN From a ViewStation with software vers ion 4.0 or high er, you can place a vid eo call to a nother un it (with version 4.0 or high er software) and upg rade its softwar[...]

Upgr adin g Sof tware 82 ViewS tatio n Us er’s Guide Upgradi ng V iewSta tion Softw are over th e LAN You can use the Polycom Sof tUpdate applicat ion to update your software over the LAN. SoftUpdate will only upgrade you r software if it is more r ecent than Version 1.4. Follo w the steps below to upgrade your software. 1. Make sure y our PC is [...]

Upgr ading Soft war e 83 Vie wStat ion U ser ’s G uide 7. A dialog box will prompt you for the IP address of your V iewStation. If you hav e an administration password, enter it here. Click on the OK button if you d on’t ha ve one. 8. S oftUpdate will locate your V ie wStation on the net wor k and pro vide the basic information . In the Update [...]

Upgr adin g Sof tware 84 ViewS tatio n Us er’s Guide 9. When the V ie wStation be gins the s oftware up grade process , the follo wing screen will appear . 10. As th e software is being upgraded, you will be informed of its progress. When it is fi nished, cli ck the OK b utton and you are d one. 11. Print the ReadMe First f ile. It contains infor[...]

Vie wSta tion Us er’s G uid e 85 You can find out ev erythin g about your ViewStati on by sel ecting the S ystem Info icon on the main callin g screen. If you want to find out more, highlight the Setup & Diagno stics icon and press the SELECT button on the remote. V ie wStatio n Diag nosti cs To run diagnost ics from your PC, see the Remo te [...]

System Info rmation 86 Vie wStat ion U ser ’s G uide 3. T o go back to the Diagn ostics screen, use the arr ow b uttons on the remote to highlight the Menu icon and then pres s the SELECT b utton. 4. T o return to th e main calling screen at any time, press the CALL•HANG-UP bu tton on the remote. Network Statistics The Networ k Statist ics scre[...]

System Informati on 87 View Stat ion U ser’ s Gu ide Advanced Network Statistics The Advanced Network Statistics screen contains information ab out the status of yo ur call. It describes ho w fast aud io and video is comi ng in and go ing out during a call. Call Stat us The Call Status screen allows you to determine if one of the far-site’s ISD[...]

System Info rmation 88 Vie wStat ion U ser ’s G uide Color Bar The Color Bar screen allows you to test the color settings of your telev ision monitor. W hile you are viewi ng the color bar, fin d the controls on the televisio n monitor that allo w you to adjust its colors. Press an y button on the remote to return to the Color Bar scr een. Then h[...]

System Informati on 89 View Stat ion U ser’ s Gu ide The Audi o Meter screen indicates the aud io level of all au dio inputs connected to the ViewS tation. Near -End Loop The Near-End Loop s creen allows you to tes t the encod er/decoder of your unit. This can help you diagnose a probl em with a video call. If you send a near-en d loop during a c[...]

System Info rmation 90 Vie wStat ion U ser ’s G uide Far -End Loop The Far-End Loop screen allows you to test the communication quality from point to point. However, this only works while you are in a call. To stop the loop, press an y button on the remote. Then highlight the Menu icon to retu rn to the Diagnostics screen. Reset System The Reset [...]

System Informati on 91 View Stat ion U ser’ s Gu ide How to C heck the Setup of Y our V iewStatio n The ViewStation allows you to see your initial configuration when you first set up your unit. You can chang e the setup at any time, either on the ViewStation or from yo ur PC. To check the setup of a parti cular ViewSt ation from you r PC, see the[...]

System Info rmation 92 Vie wStat ion U ser ’s G uide Genera l Setup The General Setup screen contains th e basic info rmation regar ding you r ViewStation. You can change this information at any time. If you want mo re technical explanations in your error messages, you can select Expert in the Help Level field. I f you want t o set a limit o n th[...]

System Informati on 93 View Stat ion U ser’ s Gu ide LAN/SNMP The LAN/SNMP screen contains inform ation that is of interest to the system administrator. This informati on enables the network to identify yo ur ViewStation. LAN/Intranet The LAN/Intranet screen is where you would chan ge the DHCP setting for your ViewStation. If it is connected to a[...]

System Info rmation 94 Vie wStat ion U ser ’s G uide SNMP In addition to system administratio n information, the SNMP Setup screen contains t he name of the person w ho set up yo ur ViewSt ation. If yo u have a problem that you cannot solve, they may be able to help you. Data C onferenci ng If you have a ShowS tation documen t camera c onnected t[...]

System Informati on 95 View Stat ion U ser’ s Gu ide Phone/Audio The Telephone & Audio s creen contains information abo ut the analog telephone connected to yo ur ViewStation. It also allows you to mute incomin g calls so that the ri nging soun d won’t d isturb yo u. You can adjust t he volume of t he sound s that the ViewStation makes when[...]

System Info rmation 96 Vie wStat ion U ser ’s G uide Primary Came ra allows you to specify which cam era will be selected when the V iewS tation is po wered on. PIP Alwa ys On al lows you to have the p icture-i n- picture (PIP) displayed at all times or only when the ViewStation needs to display the basic setup elements. Backlight Comp ensation b[...]

System Informati on 97 View Stat ion U ser’ s Gu ide Software/Hardware The Software screen contains the serial numb er for your ViewStation. If you need to upgrade your software i n the fut ure, you may be asked for this information. See the U pgrad ing Software section of this manual for details about u pgrading the softwa re on your ViewStat io[...]

System Info rmation 98 Vie wStat ion U ser ’s G uide The Hardware screen contains infor mation about the type of camera inside th e ViewStation, the technol ogy it us es to send t he video i n your call s, and the version of your microphone. The Update screen can o nly be accessed if you ar e in a video call and trying to update another ViewStati[...]

Vie wSta tion Us er’s G uid e 99 This section discusses setup and operation that is specific to the ViewStation 512 and MP models. The ViewStatio n 512 allo ws you to con nect up to f our ISDN lin es to cond uct video conferences at a maximum 512 kbps. In add ition t o the standard equipment that is ship ped with all models o f the ViewSt ation, [...]

ViewStation 512/MP 100 ViewSt atio n User’ s Guide During a call, the ViewStation 5 12 and MP displays two circular call progress indicators per available ISDN line. Each indicator represents one channel of an ISDN line. In the illust ration below, the call is attemp ting to use all eight channels from four available ISDN lines. Call ing Sp eed a[...]

ViewStation 512/MP 101 View Statio n User ’s Guide When yo u first connect the IMUX m odule to the ViewStation unit and av ailable ISDN lines, the red status li ght on top of the IMUX module will light. The green line connection indicators fo r lines 2, 3, and 4 will light, and the indicator for line 1 will flicker f or a moment, then become stea[...]

ViewStation 512/MP 102 ViewSt atio n User’ s Guide Highlight and select the IMUX Information icon and press the SELECT button on the remo te to configu re your IMUX module. Highlight and select the Numbers icon to go to the ISDN Video Numbers screen. Use the nu meric keypad on the remo te to enter the area o r STD code and the ISDN numbers assig [...]

ViewStation 512/MP 103 View Statio n User ’s Guide On the Advanced Dialing screen, you can define how each ISDN channel will be dialed. Normally, channels are dialed in parallel. The Dialing Speeds s creen allows you to specify the dialing speeds that will be available when you place a call. Use the arrow button s on the remote to highlight the b[...]

ViewStation 512/MP 104 ViewSt atio n User’ s Guide The Audio Quality Preference screen allows you to choose an audio protocol. G.722 aud io deliver s higher quality audio, bu t uses 4 8kbps of the vide o bandwidth. G.7 28 delivers tel ephone quality audio and uses only 16kbps of t he video band width. T o set the aud io protoco l, use the + and -[...]

ViewStation 512/MP 105 View Statio n User ’s Guide To enter SPIDs manually rather than detecting them automatically, enter the numbers for each available line in the spaces for each line. Note that each available line can have two SPID numbers . ISDN Switch On this screen you specify what type of switch your ISDN line is on. If the Auto- Detect S[...]

ViewStation 512/MP 106 ViewSt atio n User’ s Guide Main Call ing Screen If your ISDN lines are not properly con figured, the main calling screen will display an ISDN checking icon in additi on to the standard icons. This icon displays one lin e indicator for each line the ViewStation detects and attempts to connect. The ViewStation 512 and MP che[...]

ViewStation 512/MP 107 View Statio n User ’s Guide Placing a Call with the ViewStation 512 Once you select th e Video Call icon, you are ready to mak e a manually dialed video call . Use the Video Phone s creen to manual ly enter the IS DN numbers of the party being called. Some calls require th e input of two diff erent ISDN numbers. If you us e[...]

ViewStation 512/MP 108 ViewSt atio n User’ s Guide 4. T o select a calling speed, h ighlight the Speed Ind icator Icon, pres s SELECT , then use the UP and DO WN arro w buttons to select a speed fro m the list that appears onscreen. The number of con nected ISDN lines and the selections made on the Dialing Speeds s creen will determ ine the sp ee[...]

ViewStation 512/MP 109 View Statio n User ’s Guide 7. T o end the call, press the CALL•HANG-UP button on the remote , which take s you to the Call Ha ngup Ch oices screen . 8. U se the arro w k e ys to hi ghlight the Disconn ect V ideo Call icon and press SELECT . If you highlight the icon b ut do not p ress SELECT , the call will disconnect au[...]

ViewStation 512/MP 110 ViewSt atio n User’ s Guide Placing a Multi-Point Call with the V iewStation MP To place a multi-point vi deo call, follow these steps: 1. From the main callin g screen, highlight the V i deo Call icon and press the SELECT b utton. 2. Enter the number of the f irst party in your call in the V ideo Phone screen and change th[...]

ViewStation 512/MP 111 View Statio n User ’s Guide 3. Once th e call is connected, press the C ALL•HANG-UP button o n the remote to get to the Call Hang up Choice s screen. High light the Add a V ideo Call icon. The number of call progres s indicators indicates the numb er of ISDN channels that are used in this call. 4. Repeat this process unti[...]

ViewStation 512/MP 112 ViewSt atio n User’ s Guide 4. When the follo wing scr een appears, highligh t the Multi-Site i con and press the SELECT button on the remote. 5. T he cursor automatically appears in the Nam e fi eld. This is the f ield that contains the name of the meeting or site you wi ll be calling in this entry . Y o u cannot enter any[...]

ViewStation 512/MP 113 View Statio n User ’s Guide 6. When the ke yboard d isappears from the screen, scroll d own to the Speed f ield. If you wan t to change the speed, press the the SELECT butto n on the remote wh ile this field is highlighted. Us e the arrow b uttons on t he remote to select a speed from the list and pres s the SELECT bu tton [...]

ViewStation 512/MP 114 ViewSt atio n User’ s Guide 8. F rom the address bo ok, select entries t o put in your m ulti-poin t address meeting. Highlight the site that you wan t to add and pr ess the SELECT b utton on the remote. This will add the site to your meeting. The orange highlighted box will retu rn to the Add/Change Entry screen. 9. Use th[...]

ViewStation 512/MP 115 View Statio n User ’s Guide • Discussion Mode. In Discussion mode, all of the sites can see e v eryone in the meeting at the sam e time. This feature is sometimes referred to as conti nuous pr esence or Hol lywood Squa r es . If you are us ing a single-monito r system, the monitor screen will display th ree or four windo [...]

ViewStation 512/MP 116 ViewSt atio n User’ s Guide Follow these s teps to switch multi-p oint meeting modes: 1. From t he main cal ling screen , highlight the Sys tem Info i con and press the SELECT b utton o n the remote. If y ou are switching mo des during a multi-point call, press the MENU button to go to the main calling screen. 2. G o to Se [...]

ViewStation 512/MP 117 View Statio n User ’s Guide V iewStation 512/MP Diagnos tics Network Statistics The Net work Stat istics s creen descr ibes th e video an d audio p rotocols an d the speeds at which your call will travel over the network and to the party you are calling. You can also check the status of your call. Advanced Network Statistic[...]

ViewStation 512/MP 118 ViewSt atio n User’ s Guide Call Status The Call Status s creen allows you to determine if one or mo re of the fa r-site’s ISDN channels consistently fails to connect. If you highlight one of the call progress indicators, t he ISDN num ber for th at channel wi ll appear. You can compare this num ber with the number you di[...]

ViewStation 512/MP 119 View Statio n User ’s Guide The Audi o Meter screen indicates the aud io level of all au dio inputs connected to the ViewS tation. Near -End Loop The Near-End Loop screen allows you to see how a far-site would see and hear you. This can hel p you diagno se a pro blem with a video call. If you sen d a near- end loop d uring [...]

ViewStation 512/MP 120 ViewSt atio n User’ s Guide Far -End Loop The Far-E nd Loop screen allows you to find out whethe r or not y our audio and video i s going ou t and coming back pro perly. However , this onl y works w hile you are in a call. To stop the lo op, press any butt on on the rem ote. Then highlight the Menu icon to ret urn to the Di[...]

ViewStation 512/MP 121 View Statio n User ’s Guide V iewStation 512/ MP Setup You can change the co nfiguration of your ViewStat ion 512 or MP at anytime. To make changes, select the System Inf o icon from the main calling screen and then select the Setup icon. The fo llowing screen will app ear, which contains the configu ration infor mation for[...]

ViewStation 512/MP 122 ViewSt atio n User’ s Guide IMUX Information If you select the IMUX Information icon, you can select the icons on the following screen to reconfigure the way yo ur calls are placed. Upgrading Y our V iew Station 512 to an MP To upgr ade your ViewS tation, you m ust get t he MP upgrad e software fro m your reseller. Once you[...]

Vie wStat ion User ’s Guid e 123 r Symptom Ca use Solution Au dio Not enou gh v olum e duri ng a ca ll. Volum e set too lo w on th e View Stat ion. T urn up t he View Stat ion vol ume us ing th e remote control . Volum e set too lo w on th e monitor. Turn up the volum e on your monitor or exter nal amp lifier. ViewSt atio n s tartu p mu sic play [...]

Tr ouble sho otin g 124 ViewSt atio n User’ s Guide Sym pto m Cau se Sol uti on Near -sit e o r fa r-s ite can not hear or see the VCR audio . VCR inpu t is not selected . Turn on the VC R input by selecti ng the NEAR key t wice and sel ect ing th e VCR ico n. Video Pictu re i s blank on the main monitor. System go es to ‘sleep ’ mo de after [...]

Troub leshooti ng 125 ViewS tatio n Us er’s Guide Symptom Ca use Solution Network and Commu nications Line Stat us ic ons do not go away so video calls cann ot be made . ISDN line is not presen t. Chec k the ISDN lin e con necti ons. The ViewSta tion ha s an S /T i nterface and req uires an NT1 to be con nect ed betw een the Vi ewStatio n and y o[...]

Tr ouble sho otin g 126 ViewSt atio n User’ s Guide Sym pto m Cau se Sol uti on IMUX 512 (Inverse M ultipl exer) Canno t dial rem ote syst em in BONDING 384K calls Call pro gress circles on ly sh ow bl ue or ye ll ow. Start by callin g the far-site at 1x64 or 2 x 6 4 K . T h i s w i l l v e r i f y i f t h e p r i m a r y numbe r is correc t. If [...]

Troub leshooti ng 127 ViewS tatio n Us er’s Guide Symptom Ca use Solution Presen tation s We b brows er does not allow showi ng Po werP oint presen tations from the PC to the V iewStation. Wro ng ver sion of we b brow ser. Pre sent ing Powe rPo int sl ides wo rks wi th Micros oft Interne t Explo rer ve rsion 3 .02 or higher on Windows 95 and Wind[...]

Tr ouble sho otin g 128 ViewSt atio n User’ s Guide Sym pto m Cau se Sol uti on General Problems Slow bli nking gr een light appe ars on th e fro nt of the View Stat ion . The sys tem is sleepi ng. Syst em i s in powe r save slee p mod e. Th is is norma l. The sy ste m will wa ke up on any actio n from the r emote c ontrol or on an incoming ca ll[...]

Vie wSta tion Us er’s G uid e 129 If you are not connected to an internal phone system, called a PBX, you will need to conn ect the ISDN cables from y our ViewStation to the IMUX mod ule to the NT-1 device, which is connected to an ISDN wall jack. Once everything is connected, their lights will indicate whether or not they are conn ected properl [...]

ISDN Inform ation 130 ViewSt atio n User’ s Guide On a Motorola NT1D, yo u should s ee the followi ng status lights when your ISDN lines are properly connected. The dip sw itc hes sh ould be set as fo llow s: On an Alpha Teleco m (AT1) UT620F, you s hould see the following status lights when your ISDN lines are proper ly connected. The dip switch[...]

ISDN Infor mation 131 Vie wSta tion Us er’s G uid e ISDN S witches Dep end ing on th e ty pe of ISD N l ine s yo u are us ing, your se rvic e pr ovid er may assign zero, o ne, or two SPIDs per line. ISDN E rrors The following table describ es ISDN standard caus e values that ar e sent from the ISDN switch to the router to indicate ISDN call statu[...]

ISDN Inform ation 132 ViewSt atio n User’ s Guide 19 No ans wer fro m user (user aler ted) The destinati on fails to complete the connect ion within the prescri bed time afte r resp onding to the connectio n reques t. The proble m occurs at the re mote end of the connection . 21 Ca ll rejec ted The des tina tion reject s the ca ll fo r an unk now[...]

ISDN Infor mation 133 Vie wSta tion Us er’s G uid e 57 Bearer c apability no t authorized The caller ha s reque sted a b earer c apabili ty that the network can provide, but the user is not authorized to use. This might be a subscr ipti on pr oblem. 58 Bearer c apability no t presently ava ilable The networ k no rmal ly provi des t he re quest ed[...]

ISDN Inform ation 134 ViewSt atio n User’ s Guide 95 Invalid me ssage, un spec ifie d An i nvalid m essa ge was recei ved, and no standa rd caus e app lies. T h i s i s u s u a l l y d u e t o a D - c h a n n e l e r r o r . I f t h i s e r r o r o c c u r s sys temati cal ly, re port it to your IS DN ser vice pr ovid er. 96 Mand ator y in forma [...]

View Stat ion U ser’ s Gu ide 135 A accessories document camera, 52 second mo nitor, 51 ShowStat ion IP, 52 VCR, 51 address boo k adding an en try, 37 creating multi-site en tries, 111 deleti ng an ent ry, 42 editing an entry, 41 placing a call, 39 advanced net work st atistics f or ViewSt ation 512 and MP, 117 audio, testing (for the Vi ewStatio[...]

Index 136 View Statio n Use r’s Guide D data conferencin g 77 setup in formation, 94 usin g a Sh owSta tion IP, 7 7 using NetMeeting, 79 DHCP, 54 diagnostics advanced net work st atistics, 87 audio audio m eter, 89 , 119 gene rat e to ne, 88 call status, 87 color ba r, 88 during a video call , 86 far end loop, 90 from th e ViewStation, 85 from th[...]

Index 137 View Stat ion U ser’ s Gu ide N name of your sys tem, 19 network statis tics for ViewStation 512 and MP, 11 7 NT-1 (definition), 14 NT-1, s tatus indicat or informat ion, 129 P pas swor ds for the web server, 71 on the Security s creen, 96 PC, connecting to a ViewStation 53 no L AN co nne ctio n, 55 on a L AN, 53 requi rements, 53 PIP ([...]

Index 138 View Statio n Use r’s Guide SNMP statu s, 94 SoftUpdate application, 82 software (on the ViewStation) s etup information, 9 7 software upgrades connecting a PC to the ViewStation, 53 enabling MP capabilities, 97, 122 ove r IS DN, 81 over the LAN, 82 , 98 pass word locati on, 96 requi rements, 82 sound, adj usting, 47 sound, testing, 88,[...]

Index 139 View Stat ion U ser’ s Gu ide W web server ( in the ViewStation) 69 accessing, 69 changing the se tup of a ViewStation, 74 controlling a syst em from the web, 73 Dial a Video Call web page, 75 Genera l Setup w eb page, 74 Manage Sys tem web page, 71 pla cing call s from the web, 75 remot e diagnos tics, 72 sending m essages to a ViewSta[...]

Index 140 View Statio n Use r’s Guide[...]