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POSIFLEX Business Machines Posiflex Thermal Printer manual

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Table of contents for the manual

  • Page 1

    Rev.: B1 Aura Series (PP-7000II / PP-7000IIUSB) Thermal Printer IMPORTANT!!!! Please read carefully before using this printer Before opening the Top Hood, make sure there is no paper jam or cutter jam trouble. (Read page 3-4, 3-5 and Warranty Limit in the user’s Manual.)[...]

  • Page 2

    P/N: 19370900050 Federal Communications Commission Radio Frequency Interference Statement This equipm ent has been teste d and found to c omply with the l imits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These lim its are designed to pr ovide reasonab le protection agai nst harmful interfere nce when the equi pment is opera[...]

  • Page 3

    i Table Of Contents GETTING STARTED . . . . . . . . . . . . . . . . . . . . . 1 -- 1 CONGRATULATION . . . . . . . . . . . . . . . . . . . . . . 1 -- 1 PRODUCT BRIEFING . . . . . . . . . . . . . . . . . . . . . 1 -- 1 UNPACKING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 -- 2 OPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 4

    ii GENERAL CLEANING . . . . . . . . . . . . . . . . . . . . 3 -- 1 PRINT HEAD CLEANING . . . . . . . . . . . . . . . . . 3 -- 1 TROUBLE SHOOTING . . . . . . . . . . . . . . . . . . . . 3 -- 2 General problems . . . . . . . . . . . . . . . . . . . . . 3 -- 2 Printing problems . . . . . . . . . . . . . . . . . . . . . 3 -- 2 Paper jam problems . . . [...]

  • Page 5

    1 - 1 I. GETTING ST ARTED A. CONGRATULATION You have made a very wise decision by purchasing the easy loading; low noise; high resolution; light weight; high reliability thermal printer Aura (PP-7000II & PP-7000IIUSB) series of Posiflex products. This series of printers has been elegantly designed for a Point-Of-Sale, kitchen & kiosk applic[...]

  • Page 6

    1 - 2 The Aura PP-7000II & PP-7000IIUSB supports a guillotine type auto cutter for paper partial cut and a manual cut mechanism. The Aura series also supports user’s company’s LOGO downloading for superior performance. It even supports some enhancement capability for reminde r function to persons around. It can be used to driv e a separatel[...]

  • Page 7

    1 - 3 Length of the interface cable depends on whether the order includes the power adaptor. When power adaptor is included, the interface cable is 6 ft long for st and alone application. When the power adaptor is not included in th e order, the interface cable is a shorter one for integrated application in Posiflex POS system. g One of the power s[...]

  • Page 8

    1 - 4 E. MAIN PARTS ON THE EXTERIOR F r o n t V i e w B o t t o m V i e w Bottom Cover Power LED Error LED Paper Out LED FEED Switch Top Hood Top Cover Hood Release Power Switch Cutter Cover Power Switch Screws Window Plate Screw Setup Window[...]

  • Page 9

    1 - 5 F. INDICATORS • Power LED: green • Error LED: red • Paper Out LED: red G. OPERATING ENVIRONMENT • Place the printer on a sturdy, level surface. • Choose a place that is well ventilated and free of excessive dust, smoke or fume. • Do not put t he printer under direct sunlight or near a heater. • Ideal room temperature is from 5º[...]

  • Page 10

    1 - 6 • Since the paper roll is highl y thermal sensitive, please keep them in a dark place that is 20º and 65% RH when not installed in the printer. • Use a grounded AC power outlet. • Use only the power cord and power adaptor furnished with the printer. • Do not use a power outlet of a circuit shared with any equipment that causes great [...]

  • Page 11

    1 - 7 • Use of volatile organic solvents such a s alcohol, ester and ketone on thermal paper can cause discoloration. • Some adhesive tapes on thermal paper may cause discoloration or faded printing. • Use only products ma de from polyethylene, polypropylene or polyester for storage of thermal paper. If thermal paper touches anything includes[...]

  • Page 12

    [...]

  • Page 13

    2 - 1 II. QUICK ST ART-UP A. LOADING PAPER 1. Desk top application 1. Slide the hood lock toward the front of the printer to release the hood. 2. Raise the released hood wide open manually. 3. Drop the thermal paper roll inside the printer in the orienta tion as shown in the picture. 4. Close the hood back leaving the tail of the paper roll coming [...]

  • Page 14

    2 - 2 2. When to replace paper Whenever the printer gives paper out signal or a red line appears on the thermal paper, it is the proper timing for replacing the paper. Do not wait till the prin t engine is dragging the paper roll at the very end. Remove the leftover and replace a new paper roll as illustrated above to prevent excessive paper dust i[...]

  • Page 15

    2 - 3 please adjust in setup window the switch positions both 1, and 2 to ON leaving the rest unchanged as factory default setting . 3. USB connection The USB cable used to conn ect the USB interface printer PP-7000IIUSB to the USB port of a host has a type A USB connector at one end that is a more or less flat shape 4 pin connector and a type B US[...]

  • Page 16

    2 - 4 Follow the wizard and browse to the folder that holds the driver and specify this location for the wizard. Keep on following the wizard and it will come to a “Finish”. The process in “Add/New Hardware Wizard” for Win98 is also very similar to what shown here for Win2000/XP. There are however some differences after this. For Win98 the [...]

  • Page 17

    2 - 5 Follow the wizard and browse to the folder that holds the driver and specify this location for the wizard again. The process for this stage USB serial port converter driver installation is quite similar to the last stage for the USB printer device driver. After “Finish” in the right picture above for Win2000/XP or “New Hardware Found”[...]

  • Page 18

    2 - 6 port assignment setup will be required to use the US B printer as if a normal serial printer. The procedures described below may also be engaged any time whenever a re-assignment of the COM port number is required. Select “Start”, “Settings”, “System”, “Hardware”, “Device Manager” consecutively in the Windows screen and ex[...]

  • Page 19

    2 - 7 the Posiflex USB interface thermal printer will operate the same way as if a RS232 serial printer connected on the COM port specified. Please note that it is allowed to apply more than one Posiflex USB printer in one setup because each Posiflex USB printer may carry different internal ID. The only point to watch is that y ou must assign each [...]

  • Page 20

    2 - 8 5. Power connection The power connector is a 3 pin jack between the peripheral connector and the parallel connect or for PP-7000II and is at the rightmost for PP-7000IIUSB. Either a Posiflex supplied power adaptor or a printer power cable from a Posiflex POS s ystem can be connected to this connector to supply power for this printer. During i[...]

  • Page 21

    2 - 9 The header is printed in text mode and the rest part of this slip is printed in page mode. If FEED button is pressed at this moment, a font table will be printed in text mode again. To exit the test printing, please turn the printer off and on again. C. SPECIAL ADJUSTMENTS 1. Paper near end senso r The near end sensor for paper roll in the pr[...]

  • Page 22

    2 - 10 release the fixing screw to adjust the position of sensor head. The acceptable paper roll bobbin outer diameter is between 18 and 22mm. This adjustment allows sensor activation on paper roll overall diameter between 21 and 23.6 mm unless for too light bobbins. Remember, for smaller ro ll diameter, the sensor head should go higher. 2. Paper r[...]

  • Page 23

    2 - 11 accessory of the printer. If the user uses narrower paper roll and requires more spacer plates, it can be purchased from Posiflex. 4. Paper cutting The paper advance after a protective cut is now set to 12 mm. In case the user uses direct cut in stead of protective cut to have something like a logo printed on top of each slip, it is also hig[...]

  • Page 24

    [...]

  • Page 25

    3 - 1 III. MAINTENANCE GUIDES A. MAINTENANCE GUIDE LINES • Always turn off and disconnect power before opening the cover. • The areas around the print head and motor become very hot during and just after printing, do not touch them. • When handling the interior of the thermal printer, please pay attention not to be hurt by any sharp edge of t[...]

  • Page 26

    3 - 2 Before putting back the paper roll for printing, alcohol solvent must be dried completely. D. TROUBLE SHOOTING This section gives solutions to some printer problems you may have. 1. General Problems No LED lights up on control panel when switched on – Make sure that the power supply cables are correctly plugged into the printer, the power a[...]

  • Page 27

    3 - 3 If there is no paper jam and the print head is not overheated, turn off the printer and wait for ha lf a minute then turn it back on. If the problem still remains, contact a qualified service person. Nothing can be printed with ERROR LED OFF – Try to run self test according to previous chapter to check if the printer itself works properly. [...]

  • Page 28

    3 - 4 3. Paper Jam Problems Paper is jammed inside the printer – Turn off the printer and open the print hood by re leasing the hood lock. Remove the jammed paper and reinstall the paper roll. Close the hood properly and firmly. Then turn on the printer for operation. If the auto cutter is jammed, the print hood will be locked. Please first resol[...]

  • Page 29

    3 - 5 5. Advanced Analysis Tool This printer supports Hexadecimal Dump for experienced user to view exactly what data is receiv ed by the printer. This can be useful in finding software problems. To start the dump mode: Turn off printer; Open print hood; Hold down FEED button while turning printer on; Close the hood . To stop the dump mode: Press t[...]

  • Page 30

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  • Page 31

    4 - 1 IV. SPECIFICA TIONS A. PRINTER ITEM SPECIFICATION Printing method Thermal sensitive line dot method Effective printing width 64 mm Thermal head configuration 512 dots / line Printing speed 180 mm /sec. Paper feed method Friction auto-feed Paper load method Drop and use Auto-cutter capability Partial cut (1 point at center left) Manual cutter [...]

  • Page 32

    4 - 2 C. POWER ADAPTOR ITEM REQUIREMENT INPUT VOLTAGE 100 V AC ~ 240 V AC INPUT FREQUENCY 50 ~ 60 HZ INPUT CURRENT 1.8 A MAX. @ 115 V AC OUTPUT VOLTAGE + 24 V DC OUTPUT POWER 60 W STATIC LOAD 0 A ~ 2.5 A OUTPUT REGULATION + / - 5 % MTBF 30,000 HRS EMI STANDARDS VDE – B, FCC – B, VCCI – B[...]

  • Page 33

    5 - 1 V. TECHNICAL INFORMA TION A. INTERFACES 1. Peripheral interface The connector for peripheral control is a 6P6C RJ11 jack with the following pin assignment. The best recommended cash drawers to this connector are Posiflex CR3100, CR3200, CR4000 and CR4100. Using the cable 20863018001 (CCBLA-180-1) delivered with the cash drawer, the Aura serie[...]

  • Page 34

    5 - 2 B. SETUP WINDOW On bottom cover of the Aura ser ies thermal printer, there is screwed a metal plate for setup window. In this window, there is a 8 position DIP switch for printer setup. Please use proper tool to change the switch setting when necessary. The switch position counting starts from the nearest edge of printer. The ON direction poi[...]

  • Page 35

    5 - 3 Switch position 4 defines the handshaking method in serial interface. When it is set to ON, the printer transmits an “XOFF” for busy and sends an “XON” for not bus y. When it is set to OFF, the printer signifies the busy status over hardware signals that can be detected by the host as “DSR” or “CTS”. W hen parallel interface i[...]

  • Page 36

    5 - 4 Switch Position 1 2 3 4 5 6 7 8 Serial interface w/ auto cutter OFF OFF OFF OFF OFF OFF OFF OFF Parallel interface w/ auto cutter ON ON OFF OFF OFF OFF OFF OFF C. INTERNAL SWITCH There is an extra internal 4 position DIP switch in PP- 7000II for more technical settings. To access these setup, please first turn off the printer power and discon[...]

  • Page 37

    5 - 5 D. SOFTWARE COMMANDS The Aura thermal printer suppor ts all commands applicable to Epson printer TM-T88II. The only difference is the smoothening command in enlarged text fonts. Please visit our web site http://www.posiflex.com or http://www.posiflex.com.tw for detail description of the supported commands if required. 1. Paper out alarm When [...]

  • Page 38

    5 - 6 This command defines length of beep as m seconds when beep command is received. When m = 0, default applies. ESC ‘p’ m n1 n2: Kitchen bell drive command (m = ‘0’, 0 ≦ n1 ≦ n2 ≦ 255) Hexadecimal codes are: 1B 70 m n1 n2 This command can be used to drive a kitchen bell purchased from Posiflex when this printer is used as a kitchen[...]

  • Page 39

    5 - 7 E. CHARACTER CODE PAGES Aura PP-7000II & PP-7000IIUSB series support all code pages and international character sets applicable to Epson printer TM-T88. There are three models for character sets application as standard model (PP-7000II), European model (PP-7080II) and Arabian model (PP-70A0II): Page 0 (PC437: USA for Standard / Europe / A[...]

  • Page 40

    5 - 8 If any undefined code (<00> to <1F>) or an undefined <ESC>, <FS>, or <GS> command sequence bey ond these tables is received, the code or the sequence of codes will be discarded. (However, when image print data, character registration data, or command parameters are received, they are handled as ordinary data.) Th[...]