Promise Technology FAST TRAK100TM manual

User Manual  TM[...]

Copyright Copyright by Promise Technology, Inc. (“Promise”), 2000. No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise. Trademarks All trademarks are the property of their respect ive holders. Important data protection information You should back up all data before installing [...]

FastTrak100 User Manual Table of Contents INTRODUCTION ................................................................ ............................. 1 W HAT IS THE F AST T RAK 100 RAID C ARD ? ................................ .......................... 1 K EYS F EATURES AND B ENEFITS ................................................................[...]

FastTrak100 User Manual D ISK A RRAY T ERMS ................................................................ ...................... 66 A BOUT RAID L EVELS ................................................................ .................... 67 TROUBLESHOOTING & TI PS ................................................................ ....... 71 M [...]

FastTrak100 User Manual 1 Introduction Thank you for your recent purchase.The PC which you are using either already contains a Promise Technology  FastTrak100 RAID card ins talled by a third - party or you have acquired a FastTrak100 retail box for your existing PC and will be installing the card yourself. For PC owners wishing to install their [...]

FastTrak100 User Manual 2 FastTrak100's boo table BIOS supports individual drives larger than 8.4GB. With FAT32 and NTFS partitioning, the array can be addressed as one large single volume.[...]

FastTrak100 User Manual 3 Keys Features and Benefits The following information offers an overview of the major features of your new Pro mise FastTrak100. It is divided into two areas: Advanced Hardware Design, and Compatibility. Advanced Hardware Design Features Benefits Supports data striping (RAID 0), mirroring (RAID 1), and striping/mirroring co[...]

FastTrak100 User Manual 4 Compatibility Fea tures Benefits Complies with PCI v2.1 Local Bus standard Provides highest level of hardware compatibility. Compliant with PCI IDE Bus Master standard. PCI IDE Bus Master support for Windows 98/95, Windows NT 3.5x, 4.0 Provides 32 - bit I/O, IDE Bus Maste r, and Ultra ATA performance for optimal system per[...]

FastTrak100 User Manual 5 NOTES[...]

FastTrak100 User Manual 6 Getting Started This section is designed to get you started for installation of your FastTrak100. Unpacking Your FastTrak100 When you receive the FastTrak100, the package should contain the items listed below: • FastTrak100 Ultra ATA/100 RAID Card • FastTrak100 User’s Manual • Registration Card • FastTrak100 Driv[...]

FastTrak100 User Manual 7 Installing The Card Installing the FastTrak100 controller card in a system is a simple process. The card fits into any available 32 - bit PCI slot on the system’s motherboard (see figure below). 1. Remove the cover of your s ystem. 2. Remove the inside slot cover of an available 32 - bit PCI slot on the motherboard. 3. I[...]

FastTrak100 User Manual 8 Installing The Hard Drives WARNING : If you wish to include your current bootable drive using the Windows NT 4.0 or Windows 2000 operating system as part of a bootable Mirrored (RAID 1) array on your FastTrak100, do NOT connect the hard drive to the FastTrak100 controller yet. You MUST inst all the Windows NT4 or 2000 driv[...]

FastTrak100 User Manual 9 4. Attach one Ultra ATA cable to each hard drive. Then attach one cable to each of the IDE connectors on the FastTrak100 controller card. The colored edge of the cable(s) indicates pin 1 (see below), and the blue cable connector must be attached to the FastTrak100 or Ultra100 ATA connector. NOTE : You must use an 80 - wire[...]

FastTrak100 User Manual 10 Checking CMOS Settings No changes are necessary in the Mainboard CMOS Setup for resources or drive types. Since FastTrak100 is a PCI Plug - n - Play (PnP) device, the Interrupt and Port address resources are automatically assigned by the Mainboard’s PCI PnP BIOS. The FastTrak100 system resources including port address, [...]

FastTrak100 User Manual 11 Creating Your Disk Array You will now use the onboard FastBuild BIOS utility to create your array using the attached drives. There are three different scenarios in cre ating this array. You can create an array for performance, you can create a Security array using new hard drives (recommended), or you can create a Securit[...]

FastTrak100 User Manual 12 NOTE : If you wish to customize certain settings at a later time, you may do so by manually creating your array (see page 15 Using FastBuild Configuration Utility).[...]

FastTrak100 User Manual 13 Creating an Array for Performa nce NOTE: FastTrak100 allows users to create striped arrays with 1, 2, 3, or 4 drives. To create an array for best performance, follow these steps: 1. Using the Spacebar, choose “Performance” under the Optimize Array for section. 2. Select how you will use you r PC most under the Typical[...]

FastTrak100 User Manual 14 Creating a Security Array With A n Existing Data Drive NOTE: FastTrak100 permits only two drives to be used for a single Mirrored array in Auto Setup. If more drives are physically attached to the card, the Mirroring option will not be available. You would use this method if you wish to u se a drive that already contains [...]

FastTrak100 User Manual 15 4. Use the arrow keys to choose which drive contains the existing data to be copied. 5. Press [Ctrl - Y] keys to Save selection and start duplication. The following progre ss screen will appear. Start to duplicate the image . . . Do you want to continue? (Yes/No) Y – Continue N - Abort 6. Select “Y” to continue. If [...]

FastTrak100 User Manual 16 NOTES[...]

FastTrak100 User Manual 17 Using FastBuild™ Configuration Utility The FastBuild TM Configuration Utility offers several menu choices to create and manage the drive array on the Promise FastTrak100 adapter. For pu rposes of this manual, it is assumed you have already created an array in the previous chapter and now wish to make a change to the arr[...]

FastTrak100 User Manual 18 Navigating the Fast Build™ Setup Menu When using the menus, these are some of the basic navigation tips: Arrow keys highlights through choices; [Space] bar key allows to cycle through options; [Enter] key selects an option; [ESC] key i s used to abort or exit the current menu. Using the Main Menu This is the first optio[...]

FastTrak100 User Manual 19 Creating Arrays Automatically The Auto Setup <1> selection from the Main Menu can intuitively help create your disk array. It will assign all available drives appropriate for the disk array you are creating. After making all selections, use Ctrl - Y to Save selections. FastBuild will automatically build the array. F[...]

FastTrak100 User Manual 20 Defining Typical Application Usage Allows the user to choose the type of PC usage that will be performed in order to optimize how FastTrak100 handles data blocks to enhance performance. Your choice will determine the block size used. You may choose from: A/V Editing (for audio/video applications, or any similar applicatio[...]

FastTrak100 User Manual 21 Viewing Drive Assignments The View Drive Assignments <2> option i n the Main Menu displays whether drives are assigned to a disk arrays or are unassigned. Under the “Assignment” column, drives are labeled with their assigned disk array or shown as “Free” if unassigned. Such “Free” drives can be used for [...]

FastTrak100 User Manual 22 Manually Creating an Array The Define Array <3> option from the Main Menu allows users to begin the process of manually defining the drive elements and RAID levels for one or multiple disk arrays attached to FastTrak100. Users will commonly create one or two drive arrays with F astTrak100, though the card will suppo[...]

FastTrak100 User Manual 23 Selecting Array Type 1. Under the Definition section of this menu, highlight the Array # for which you want to assign a RAID level. 2. Use the [Space] key to cycle through three array types: Performance (RAID 0 Striping), Security (RAID 1 Mirroring, RAID 0+1 Striping/Mirroring (for 4 drives ), or Capacity (Spanning). See [...]

FastTrak100 User Manual 24 a) If choosing a Striping, Spanning, or Mirroring/Striping array, the initial Define Array Menu screen will appear with the arrays de fined. From there you may ESC to exit and return to the Main Menu of FastBuild. b) If you selected a Mirroring array for two drives, there is an additional window that appears as described [...]

FastTrak100 User Manual 25 1. After assigning the drives to a Mirroring array, press <Ctrl - Y> keys to Save your selection. The window below will appear. Do you want the disk image to be duplicated to another? (Yes/No) Y - Create and Du plicate N - Create Only 2. Press “Y” for the Create and Duplicate option. The window below will appear[...]

FastTrak100 User Manual 26 7. Once mirroring is complete, the following screen will appear confirming that your Security array has been created. Press any key to reboot the system Array has been created. <Press Any Key to Reboot> Making a FastTrak100 Disk Array Bootable WARNING : In order for you to boot from an array on the FastTrak100, your[...]

FastTrak100 User Manual 27 How FastTrak100 Orders Arrays During startup, the disk arrays on the FastTrak100 are recognized in this order: 1) The array set to bootable in the FastBuild TM Setup, and 2) the Array number (i.e. Array 0, Array 1…). This would be involved in determining which drive letters will be assigned to each disk array. How FastT[...]

FastTrak100 User Manual 28 Deleting An Array The Delete Array <4> Menu option allows for deletion of disk array assignments. This is not the same as deletin g data from the drives themselves. If you delete an array by accident (and before it has been used again), the array can normally be recovered by defining the array identically as the del[...]

FastTrak100 User Manual 29 Press Ctrl - Y to Delete, others to Abort 4. After deleting the array, you shoul d create a new array using Auto Setup or the Define Array menu from the FastBuild Main Menu.[...]

FastTrak100 User Manual 30 Rebuilding A Mirrored Array The Rebuild Array <5> Menu option is necessary to recover from an error in a mirrored disk array. You will re ceive an error message when booting your system from the FastTrak BIOS. NOTE : Drives MUST be replaced if they contain any physical errors. Follow these steps BEFORE using the Reb[...]

FastTrak100 User Manual 31 FastBuild (tm) Utility 1.xx (c) 1995 - 2000 Promise Technology, Inc. [ Rebuild Array Menu ] Array No RAID Mode Total Drv Status Array 2 Mirror 2 Critical Stripe Block: Not Available [ Select Drive for Rebuil d ] Channel:ID Drive Model Capacity (MB) 1 : Slave QUANTUM CR8.4A 8063 [ Keys Available ] [ ↑ ] Up [ ↓ ] Down [[...]

FastTrak100 User Manual 32 Viewing Controller Settings The Controller Configuration <6> menu selection allows you to enable or disable the FastTrak100 BIOS from halting (the default) if it detects an error on boot up. You may also view the system resources (Interrupt and I/O port address) of FastTrak’s data channels. FastBuild (tm) Utility [...]

FastTrak100 User Manual 33 NOTES[...]

FastTrak100 User Manual 34 Installing Drivers This section details the FastTrak100 driver installation when used with various operating systems. The software includes the driver necessary to identify F astTrak100 to the operating system. • For Windows 2000, see below. • For Microsoft Millennium, see page 36 . • For Windows 95/98, see page 38 [...]

FastTrak100 User Manual 35 Installing Driver in Existing Windows 2000 System WARNING : If you will be moving the boot drive contai ning the existing Windows 2000 operating system to a mirrored RAID 1 array on the FastTrak100 card, the FastTrak100 driver MUST be loaded to the hard drive while it is still attached to your existing hard drive controll[...]

FastTrak100 User Manual 36 Microsoft Millennium Installing Drivers During M illennium Installation The following details the installation of the FastTrak100 drivers while installing Microsoft’s Millennium (with the FastTrak100 controller card already in place). If you’re installing the FastTrak100 drivers on a system with Millenni um already in[...]

FastTrak100 User Manual 37 Installing Drivers with Existing Millennium System The following section details the installation of FastTrak100 drivers on a system that has Millennium already inst alled and running. If you’re installing the FastTrak100 TM drivers on a system during an installation of Millennium, see “Installing Drivers During Mille[...]

FastTrak100 User Manual 38 Windows 95/98 Installing Drivers During Windows 95/98 Installation The following three sections detail the installation of the FastTrak100 dri vers while installing Windows 95/98 (with the FastTrak100 controller card already in place). If you’re installing the FastTrak100 drivers on a system with Windows 95/98 already i[...]

FastTrak100 User Manual 39 7. In the hierarchical display under “Other Devices” is a listing for “PCI Mass Storage Controller.” Choose it and then press the “Properties” button. 8. Choose the “Driver” tab in the “P roperties” window, and then press the “Update Driver” button. 9. When asked if you want Windows to search for t[...]

FastTrak100 User Manual 40 Installing Drivers with Existing Windows 95/ 98 The following three sections detail the installation of FastTrak100 drivers on a system that has Windows 95/98 already installed. If you’re installing the FastTrak100 drivers on a system during a Windows 95/98 installation, see “Installing Drivers Durin g Windows 95/98 I[...]

FastTrak100 User Manual 41 Confirming Driver Installation in Windows 98/95 To confirm that the driver has been properly loaded in Win 95/98, perform the following steps: 1. Choose “Settings” from the “Start” menu. 2. Choos e “Control Panel,” and then double - click on the “System” icon. 3. Choose the “Device Manager” tab, and th[...]

FastTrak100 User Manual 42 Windows NT4.0 Installing Drivers During Windo ws NT 4.0 Installation 1. Start the system installation by booting from the Windows NT disk: a) Floppy install: boot the system with the Windows NT installation diskettes. b) Floppyless install: boot from floppy and type “WINNT /B”. After files have been c opied, the syste[...]

FastTrak100 User Manual 43 Installing Driver with Existing Windows NT 4.0 WARNING : If you plan to move your boot drive to a mirrored RAID 1 FastTrak array, hard drives should NOT be connected to the FastTrak100 controller card before performing the following procedure. The FastTrak100 drivers must be loaded on the system hard drive (running under [...]

FastTrak100 User Manual 44 Using The FastCheck™ Monitoring Utility You can monitor the operating status of all arrays and drives configured on the FastTrak100 using the supplied FastCheck monitoring utility for Windows - based operating systems. FastCheck generates visual and audible messages alerting you of possible problems with the disk array [...]

FastTrak100 User Manual 45 Running FastCheck As described in the Installation section, the def ault option for FastCheck is to load during startup of Win95/98/NT/2000. It appears minimized on the taskbar under Win 95/98/NT4.0/2000/Millennium (see below). To start FastCheck, double - click on the FastCheck icon on the taskbar (above) or you may al s[...]

FastTrak100 User Manual 46 Using FastC heck Array Window Once FastCheck is selected, the FastCheck Monitoring Utility window will appear. The main pane has three information window tabs: Array, Controller, and Options. The user can switch screens b y clicking on the tab. The Array Window is the active screen by default as shown below: The Array Win[...]

FastTrak100 User Manual 47 Status: (Fun ctional, Critical, Offline) Functional : Means the array is providing full functionality Critical : Used only in reference to a Mirroring array (RAID 1 or RAID 0+1). A problem has been detected in one of the drives of the array and the drive has been taken “offline.” However, a “critical” array will c[...]

FastTrak100 User Manual 48 Offline : Drives that are NOT identified as “bad” may be taken offline if part of a Striping or Spanning array containing a “bad” drive. These drives do NOT need to be replaced, however. S.M.A.R.T. Status : Indicates whether attached hard drive implements Self - Monitoring Analysis & Rep orting Technology to p[...]

FastTrak100 User Manual 49[...]

FastTrak100 User Manual 50 Synchronizing An Array Synchronization is a periodic maintenance procedure for Mirroring (R AID 1, RAID 0+1) arrays to maintain data consistency on all mirrored drives. In operation, array synchronization compares data on the mirrored drives for any differences. If there are differences detected, data from the primary dri[...]

FastTrak100 User Manual 51 4. Once Synchronization is confirmed, the following information screen appears. Click OK button or close the window to proceed. NO TE : During Array Synchronization, users may continue to access the working array and perform normal PC functions. However, system performance will be slightly degraded and the process will ta[...]

FastTrak100 User Manual 52 Rebuilding An Array This command effectively copies or overwrites data from an existing data drive in the array on to a blank drive. The operation will be typically used when a failed drive has been replaced with a new drive as part of a mirrored array. 1. To perform a Rebuild, choose the Array Tab View. 2. Right click th[...]

FastTrak100 User Manual 53 4. Rebuild Wizard Step 2 confirms the Target or “Rebuild” disk by Array # and drive ID. 5. Click Finish button to initiate physical Rebuild, Back button to review Step 2, or Cancel button to Stop. A final confirmation windo w appears as below: 6. Click “Yes” to initiate Rebuild. To cancel this option, click the No[...]

FastTrak100 User Manual 54 6. On ce Array Rebuild has begun, users are returned to the FastCheck Monitoring window. A progress bar showing the rebuild progress in percentage will appear at the bottom of the FastCheck Monitoring window. NOTE : When a “spare” unassigned drive is present on the FastTrak100, a rebuild will automatically be performe[...]

FastTrak100 User Manual 55 Using Controller Window Clicking on the Controller tab, will reveal the Controller Window. This displays physical information about th e location of FastTrak100, data channels on the card, and the attached drives. Viewing Controller Card Information By left - clicking on the FastTrak controller icon, the right pane shows [...]

FastTrak100 User Manual 56 Viewing IDE Channel Information Left - clicking on a given Channel icon or # in the left pane, will show the Base IO addresse s of the channel in the right pane (used for troubleshooting).[...]

FastTrak100 User Manual 57 Viewing Drive Information Left - clicking on a given Drive icon or ID in the left pane, will show similar information categories as the Array Window Drive Information in the right pane. Status (also shown under the Array Window) can be Functional, Critical, or Offline. The meanings are shown below. Functional: Means the d[...]

FastTrak100 User Manual 58 Timing : Shows selection of drive timing (directly related to burst speed) based on type of drive and cable used. Using Options Window Clicking on the Options tab reveals the Options Window. Array administrators can customize the FastCheck Monitoring Utility in four major areas: Notification, Array Synchronization Schedul[...]

FastTrak100 User Manual 59 Selecting Notification Options This section of the Options windows allows users to select how they are notif ied of a system event. A System Event includes driver - initiated Rebuilds (automatic rebuild using a “hot” spare standby drive), user - initiated manual Rebuilds or manual Synchronization, and Error - Handling[...]

FastTrak100 User Manual 60 Fix : in most cases, FastTrak100 automatically can correct errors. The method of correction varies depending on the type of erro r. Ignore : FastTrak100 will log the event error and continue the rebuild or synchronization process. Use this setting if you want to detect the presence of errors, but do not want to fix these [...]

FastTrak100 User Manual 61 Ignore : F astTrak100 will log the event error and continue the synchronization process. (Warning: this may result in mismatched drives under RAID 1 or 0+1). Use this setting if you want to detect the presence of errors, but do not want to fix these errors at the tim e. The user may then decide what to do about the error([...]

FastTrak100 User Manual 62 Setting PCI Bus Utilization Option NOTE : In most cases, a user does not need to change this setting since FastTrak100’s data handling ra rely conflicts with another PCI device. However, certain brands of video capture cards can produce a “glitch” on play back of A/V files that may require adjusting the default sett[...]

FastTrak100 User Manual 63 Setting Screen Preferences This section controls how the FastCheck utility screen is displayed and sets the security password to protect the administrative settings. Start Minimized checkbox allows user to have FastChec k appear on the toolbar only on startup. Click on the icon to see the FastCheck utility screen. Always [...]

FastTrak100 User Manual 64 Creating Password 1. To cr eate a password, check the Enable Password checkbox in the Preferences section.The “Set Password” window will appear. 2. Type the password you want to use. Press the Tab key or click to retype the same password in the “Confirm New Password” section. Click t he OK button. NOTE : Remember [...]

FastTrak100 User Manual 65 Understanding Disk Array Concepts About FastTrak100 Disk Array Adapter FastTrak100 is a high performance Ultra ATA/EIDE RAID controller card that features parallel data channel operation and an onboard BIOS. The two channels on the FastTrak100 support parallel operation that allows for overlapped I/O under multi - tasking[...]

FastTrak100 User Manual 66 Disk Array Terms Disk Array Description A “d isk array” is formed from a group of 2 or more disk drives which appear to the system as a single drive. The advantage of an array is to provide better throughput performance and/or data fault tolerance. Better performance is accomplished by sharing the workload in parallel[...]

FastTrak100 User Manual 67 About RAID Levels Striping (RAID 0) Reads and writes sectors of data interlea ved between multiple drives. When any d isk member fails, it affects the entire array. Performance is better than a single drive since the workload is balanced between the array members. This array type is for high performance systems. Identical[...]

FastTrak100 User Manual 68 Mirroring (RAID 1) Writes duplicate data on to a pair of drives while reads are performe d in parallel. ATA RAID 1 is fault tolerant because each drive of a mirrored pair is installed on separate IDE channels. If one of the mirrored drives suffers a mechanical failure (e.g. spindle failure) or does not respond, the remain[...]

FastTrak100 User Manual 69 Striping/Mirror (RAID 0+1) A comb ination of both above array types. It can increase performance by reading and writing data in parallel while protecting data with duplicat ion. A minimum of four drives needs to be installed. With a four - drive disk array, two pairs of drives are striped. Each pair mirrors the data on th[...]

FastTrak100 User Manual 70 Under RAID 0+1, the array maintains data integrity if any 1, 2 combination survives. Event Failed Drives Array Status Why? 1 A1/A2 Working B1/B2 retain array integrity 2 B2/B1 Working A1/A2 retain array integrity 3 A1/B2 Working B1/A2 retain array integrity 4 B1/A2 Working A1/B2 retain array integr ity 5 A1/B1 Offline B2/[...]

FastTrak100 User Manual 71 Troubleshooting & Tips This section is used to assist with troubleshooting conflicts and FastTrak100 installation problems. Also refer to the “README.TXT” file on the FastTrak100 driver and util ity diskette for more recent inform ation as well as the PromiseOnline TM services listed in Appendix A. The section is [...]

FastTrak100 User Manual 72 Intermittent data problems Do not exceed the 100Mhz PCI Bus speed. Pentiums set to higher than default settings or AMD K6 and Cyrix CPUs can exceed these limitations and cause intermittent boot and data problems. System CMOS Issues Set Mainboard CMOS Boot sequence to boot to FastTrak100 On some Mainboard BIOS, it is neces[...]

FastTrak100 User Manual 73 Possible Master/Slave problems Master/slave problems may exist between two ATA or IDE drives of different brands attached to a single cable. For both compatibility and better performance, choose drives of the same model/brand and install them on separate cables. Refer to the Drive Setup by Connector chart (see page 7 ) fo[...]

FastTrak100 User Manual 74 10. After rebooting, use FastBuild to re - create the array. For mirrored arrays, rebuild the mirrored array. For striped arrays, use FDISK and F ORMAT after setting up the array. Array Constantly Goes Into Critical or Offline Mode During Reboot (see “Unable to Partition or Format array” above) Cannot Rebuild Mirrored[...]

FastTrak100 User Manual 75 e rrors, but do not want to fix these errors at the time. You may then decide what to do about the error(s) detected. ECC Error Reported on Synchronize The following screen will appear if a data error is detected on either source or target drive during Synch ronize if you have set the On Errors setting to “Interactive?[...]

FastTrak100 User Manual 76 Operating System - Related Errors Different drive lettering under Windows NT This may happen when using a SCSI card in addition to the Promise card. Windows NT does not necessa rily load the driver for the boot device controller first. This results in a drive that in MS - DOS is the C: drive being the D:, or E:, etc. in W[...]

FastTrak100 User Manual 77 “No Hard Drives Found” Message Appears During CD - ROM Install of Windows NT or Windows 2000 The "F6" key was not p ressed at the appropriate time. Reboot the system, and press the "F6" key when the message "Setup is inspecting your computer's hardware configuration…" appears in Wi[...]

FastTrak100 User Manual 78 Performance Tips Here are some tips that may optimize performance in a RAID 0 striped array. If you are using an audio/video editing card, we also recommend to review your card’s documentation for additional information. Use FastTrak100 as D: or other non - bootable drive in a Striped Array For A/V editing, keep the ori[...]

FastTrak100 User Manual 79 Change Setting of PCI Bus Utilization Certain brands of video capture cards can produce a “glitch” on play back of .AVI files. A setting of “Less” for PCI Bus utilization reduces the time which FastTrak100 occupies on the PCI bus an d frees that time for use by other PCI devices and will remove the “glitch” dr[...]

FastTrak100 User Manual 80 NOTES[...]

FastTrak100 User Manual 81 Frequently Asked Questions This section lists frequently asked questions i nvolving pre - installation, drive issues, installation, and post - installation. Pr e - Installation (Speed, Device Types, Capacity, Cabling) Q: What kind of hard drives can I use for a FastTrak100 array? A: You can use any IDE/EIDE hard drive(s) [...]

FastTrak100 User Manual 82 Q: How does the FastTrak100 RAID controller provide storage and/or data protection with their arr ays? A: FastTrak100 implements three different types of RAID levels as follows: RAID 0 (stripe) For capacity -- The FastTrak100 array will be as big as the smallest HDD in the array times however many HDDs are in the array. A[...]

FastTrak100 User Manual 83 Drive Issues Q: Can I add a drive to a FastTrak100 RAID array via hot - swap and dynamically ad just the array size/configuration? A: No. The FastTrak100 system does not support dynamically adjustable RAID size/configurations. Q: Do the HDDs on the FastTrak100 have to be the same size? A: The HDDs that you use with the Fa[...]

FastTrak100 User Manual 84 Q: What system BIOS CMOS settings do I use for the drives on the FastTrak 100 controller? A: None. The drives on the FastTrak100 controller are supported by the FastTrak100 BIOS and/or an O/S drivers, not by your system BIOS. Q: How do I partition/format my FastTrak100 RAID array? A: The FastTrak100 “fools” the system[...]

FastTrak100 User Manual 85 on the PCI slots so that the boot device is in the highest priority sl ot number (see previous question). If you do not require the FastTrak100 BIOS to boot from an array and it is only to be used through a driver under the O/S. The FastTrak100 BIOS cannot be disabled. Post - Installation (Memory Managers, FDISK) Q: Why d[...]

FastTrak100 User Manual 86 NOTES[...]

Appendix A A 1 Contacting Promise Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support. If you decide to contact us, please have the following[...]

Appendix A A 2 European Tech Support E - mail Support support@promise.nl Fax Technical Support +31 (0) 40 256 94 63 Attention: Technical Support Phone Technical Support +31 (0) 40 256 94 61 8:30 - 5:00pm The Netherlands Time If you wish to write us for support: Promise Technology Europe B.V. Attn: Technical Support 1European Buisness Centre, Unit 1[...]

Appendix B B 1 Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for two(2) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in material and workmanship under normal use and service. This warranty: a)[...]

Appendix B B 2 Promise shall not be liable for the cost of procuring substitute goods, services, lost profits, unrealized savings, equipment damage, cos ts of recovering, reprogramming, or reproducing of programs or data stored in or used with the products, or for any other general, special, consequential, indirect, incidental, or punitive damages,[...]

Appendix C C 1 Returning Product For Repair If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff th rough one of our Technical Services, making sure to provide the following information: • Product model and serial number (required); • Return shipping address; • [...]

Appendix C C 2 Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your eq uipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product. Promise i[...]

INDEX A Alarms Setting, 54, 55 APM Usage, 77 Arrays "Hot" Spare, 64 Concepts, 61 Creating multiple, 18 Critical, 15, 43 Defining , 20 Definitions, 62 Deleting, 26 Drive members, 62 Drive status , 44 Dual R edundancy, 65 Functional, 15, 43 Mirroring , 63 Creating w/ existing drive, 22 Creating w/ new drives , 22 Monitoring, 41 Offline, 15,[...]

INDEX P PCI Bus speed, 77 Q QEMM Stealth, 81 R Reserved Sectors, 61 S System resources, 77 T Troubleshooting Can't form array, 67 CMOS Booting, 67 Co - exist with IDE, 67 Critical error on boot, 68 Drive failure, 67 Interm ittent data problems, 68 IRQ resources, 67 Master/Slave issues, 67 No appearance of driver in Win95/98, 68 PCI IRQ resourc[...]

INDEX P/N: C6101F100000000 - 1[...]