Promise Technology FastTrak S150 manual

F AST T RAK S150 TX4 U SER M ANUAL Versi o n 1 . 3[...]

FastTrak S150 TX4 Us er Manual ii Copyright © 2003 Promi se Technol ogy, I nc. Copyright by Promise T echnol ogy, Inc. (Promise T echnology ). No part of this manual may be r eproduced or transmitted i n any form witho ut the ex press ed, wr itten permissio n of Promi se Technolo gy. Trademarks Promise, and the Pro mise log o are regi stered in U [...]

iii Contents Chapter 1: Introducti on ........................................................................................ 1 FastTrak S 150 TX 4 ...................................................................................... 1 Promise Array M anage ment Utility (PAM) .................................................... 2 Key Features a n[...]

FastTrak S150 TX4 Us er Manual iv Existing W indow s ME Installa tion............................................................... 39 Confirming W i ndow s ME Driver Installatio n ............................................... 39 New W indow s NT4.0 Insta llati on................................................................ 40 Existing W indo[...]

1 Chapter 1: Intro duction Thank y ou for pur chasin g Promise T echnolo gy’s Fa stTrak S 150 T X4 RA ID controlle r card. T he PC w hich y ou are using ei ther alre ady contai ns FastT rak S150 TX 4 installed by a th ird-party or you hav e acquir ed a F astTrak S1 50 TX 4 retail prod uct for y our ex isting PC and plan to i nstall the card yours[...]

FastTrak S150 TX4 Us er Manual 2 Promi se Array Management Utility (PAM) The Promi se Array M anagement (PAM ) utility offer s loc al and remot e managem ent and monitor ing of all FastT rak arrays that ex ist any where on a network. W in dows-ba sed GUI provides email not ificati on of a ll major events/a larms, memory c ache managem ent, log ging[...]

Chapter 1: Int roduction 3 Key Features and Benefits The follow ing infor mation offers an overview of the major feat ures of y our new Promise F astTrak S 150 TX 4. Advanced Hardware De sign Features Benefits Supports 6 6MHz PCI bus motherboar ds (auto matic ally backw ard compat ible w ith 33M Hz PCI slots) Allows max imum data tran sfers of up t[...]

FastTrak S150 TX4 Us er Manual 4 Employs the latest Pr omi se PCI Serial AT A ASIC technolo gy Fully suppor ts S erial AT A specificat ions w ith 150 M B/sec timing and CRC e rror-checking at high s peeds. M irroring supports aut omati c backgrou nd rebui lds Fault toleran ce can be restore d automatically without rebo oting. Compatibility Features[...]

5 Chap ter 2: Inst alla tion This se ction i s designe d to qui ckly g et your FastT rak S 150 T X4 Serial AT A RAID controlle r card up and run ning using th e defaul t settin gs, w hich w ill be opti mal for most users. If you w ish to mo dify any of the defa ult set tings, please r efer to Chap ter 3, pa ge 15, Using F astBuil d™ Conf iguratio[...]

FastTrak S150 TX4 Us er Manual 6 Installing the Fast Trak Card The FastT rak TX 4 Serial ATA R AID card fits into any availab le PCI sl ot on y our PC’s mother board (se e Figure 1, below ): • 32-bit PCI sl ot (mus t be PCI 2. 2 or 2.3 c omplia nt) • The 32-bit portion of a 64-b it PCI slot 1. Remove th e cov er of your sy stem. 2. Remove the[...]

Chapter 2: Inst allation 7 Installing the Hard Drives Important If you w ish to in clude your curr ent bootable S erial AT A drive using th e W indow s NT 4.0, Window s 2000, or Window s X P operating syste m as part of a bootable M irrored (RAID 1) arr ay on your Fa stTrak S erial AT A RAID card, do NOT connect the hard driv e to the F astTrak y e[...]

FastTrak S150 TX4 Us er Manual 8 TX4 FastTra k 150 Figure 2. FastTrak S150 TX4 card 3. Attach the Y -cable power spl itters to the Seria l ATA hard dr ives. Note The FastT rak S150 T X4 R AID controlle r is a PCI P lug-n-Play (PnP) device. N o cha nges are necess ary in the M otherboar d CMO S Setup for resour ces or drive types in mo st appli cati[...]

Chapter 2: Inst allation 9 Creati ng Your Disk Array You w ill now use the onb oard FastBu ild™ BIO S utility to create y our array using the attac hed drives. There are three d iffer ent sc enarios in cre ating this array . You can cr eate an array for: • Performance • Security , using new hard drive s (recommen ded) • Security , using an [...]

FastTrak S150 TX4 Us er Manual 10 FastBuild (tm) Utili ty 2.xx (c) 2002-20 05 Promise T echnology , Inc. [Auto Setup O ptions M enu] Optimize Arr ay for: Performance [ Auto Setup Co nfigurat ion ] M ode ....................................................................... Stripe Spare Drive ........................................................[...]

Chapter 2: Inst allation 11 Creating a S ecurity Array with N ew Driv es Use this setting to creat e a Mirrored (R AID 1) array with tw o new hard drive s. If one of the drives ha s data on it, fol low the Creat ing a Securit y Array with an Existing Data Drive proc edure on the nex t page. Note W he n creat ing a Securi ty array with new drives, a[...]

FastTrak S150 TX4 Us er Manual 12 Creating a S ecurity Arra y w ith an E xisting Data D rive Use this setting to creat e a M irrored (RAID 1) array with a n ew hard driv e and an ex isting drive w ith data and/or the bootab le syste m drive in y our system. Use a new driv e of identical or larger stora ge capa city as the ex isting drive. Warning I[...]

Chapter 2: Inst allation 13 Source Dis k Channel:ID Drive M odel Capacity (MB) ----- ----- ----- Target Dis k Channel:ID Drive M odel Capacity (MB) ----- ----- ----- [Please Sele c t A Source D isk] Channel:ID Drive M odel Capacity (MB) 1 : SEAGATE S380023AS 80024 2 : SEAGATE S380023AS 80024 [ ↑ ] Up [ ↓ ] Dow n [ESC] Ex it [Ctrl-Y] Save 4. Use[...]

FastTrak S150 TX4 Us er Manual 14 Creating a Securit y Arra y with Quick Initial ization Use this setting to creat e a M irrored (RAID 1) array with one or two ex isting hard drives cont aining data that you do not w ant to keep. T his met hod creat es a mirrored arr a y and erases t he first data block from y our existi ng drive s. Warning Using t[...]

15 Chapter 3: Using Fas tBuild C onfigura tion Utilit y The FastBu ild Confi guration Utility offers several m enu ch oices to create and manage t he driv e array on the Promise F astTrak S150 T X4 R AID Control ler card. For p urpose s of this m anual, it is assu med y ou have alr eady created an array in t he prev ious chapter and now w ish to ma[...]

FastTrak S150 TX4 Us er Manual 16 If your array g oes Offline, contact Promise T echni cal Suppor t for assi stance. See Appendix B. Navigating the FastBuild Setup Menu W he n usi ng the menu s, these are some of t he basic n avigat ion tips: Arr ow keys highligh ts throu gh choi ces; th e Space bar allow s to cycle thr ough o ptions; E nter select[...]

Chapter 2: G etting St arted 17 Creating Array s Automatica lly The Auto Setu p (1) se lection from th e M ain Menu can intuitively help create your disk array. It w ill assign all availa ble drives appropri ate for th e disk array you ar e creat ing. After maki ng all sel ections, pr ess Ctr l-Y to Save the select ions. FastBu ild will automati ca[...]

FastTrak S150 TX4 Us er Manual 18 Note FastTrak S 150 TX4 permit s str iped arrays usi ng 1, 2, 3 , or 4 drives atta ched in Auto Setu p mode. Under the Se curity setting, F astT rak S150 T X4 permit s two drives t o be use d for a single Mirrored array or four driv es to be use d for a M irrored/Striped array i n Auto Setup. Security (RAID 1 M irr[...]

Chapter 2: G etting St arted 19 Using a Hot Spare Dr ive If a third dr ive is attach ed and is not assigned to a mirrored tw o-drive disk array (one opti mized f or Security), it will be re cognized a s a spare drive. Such a drive is immedi ately used as a stan dby replace m ent. It is auto mati cally adde d to an array once a disk member o f the a[...]

FastTrak S150 TX4 Us er Manual 20 Viewing Drive Ass ignments The View Drive Assignme nts (2) option in the M ain Menu display s whether drives ar e assi gned to a disk a rray or are unassi gned. Under the As signment colu mn, drives are labeled w ith their a ssigned disk array or show n as Free if unass igned. Such Free driv es can b e us ed for a [...]

Chapter 2: G etting St arted 21 Manuall y Creating an Arr ay The Define Arr ay (3) option from the M ain Menu allow s users to begin the process of manually defin ing the driv e element s and RAID l evels for one or multipl e disk arrays atta ched to FastT rak S150 TX 4. Users w ill co mmonly cre ate one or tw o dr ive arrays w ith FastT rak S150 T[...]

FastTrak S 150 TX 4 Us er Manual 22 Selecting A rra y T ype 1. Under the D efiniti on sectio n of this menu, highlight t he Array # for w hich you want to as sign a RAID l evel. 2. Press the S pacebar to cy cle th rough three array type s: • Performance (R AID 0 Stripi ng) • Security (RAID 1 M irroring) • RAID 0+1 Stri ping/M irroring (for 4 [...]

Chapter 2: G etting St arted 23 Gigaby te Boundary The G igabyte Boundary featur e is design ed for mirrored arra ys (RAID 1 or RA ID 0+1) in w hich a drive has failed and the user cannot replace the drive w i th the same capa city or larger . Instead, th e Gigabyte Bou ndary fea ture permits t he install ation of a repla cement dr ive that is sli [...]

FastTrak S150 TX4 Us er Manual 24 Creating a Strip ed A r ray As descr ibed in the Driv e Assignme nts Option se ction above , if you sel ected a performan ce array , follow the direction s here. 1. Set the Strip e Block size. 64 KB is the d efault. 2. Assign n ew driv es to the Per formance arr ay. You may assign from one to f our drives. If y ou [...]

Chapter 2: G etting St arted 25 A d ding Fault Tolerance to an Existing Driv e FastTrak S 150 TX4 w ill create a mirr ored array u s ing an existing sy stem drive with data. Y ou must assig n the ex isting drive and another driv e of same or larger capacity to the M irroring array. T he BIOS will send the ex isting data to t he new blank driv e. Wa[...]

FastTrak S150 TX4 Us er Manual 26 Source Dis k Channel:ID Driv e Model Capacity (M B) Target Dis k Channel:ID Driv e Model Capacity (M B) [Please Selec t A Source Disk] Channel:ID Drive M odel Capacity (MB) 1 : SEAGATE S380023AS 80024 2 : SEAGATE S380023AS 80024 [ ↑ ] Up [ ↓ ] [ESC] Ex it [Ctrl-Y] Sav e 4. Press the arrow key s to ch oose w hic[...]

Chapter 2: G etting St arted 27 Array has b een created. <Press Any Key to Reboot> 8. Press any key t o reboot t he system . Creating a Ho t Spare Dri v e for Mirrored A rra y s For automa tic reb uilds o f a mir rored array , attach a spare drive to the FastTrak S150 TX 4. Drives that are n ot ass igned to an array and are the s ame size or [...]

FastTrak S150 TX4 Us er Manual 28 Deleti ng an Array The Delete Arr ay (4) Menu opt ion allows for deletio n of di sk a rray assign ments. This is not the same a s delet ing data fro m the driv es the mselv es. Important If you de lete an array by ac cident, imm ediately d efine a new array identical to one y ou delet ed. This ac tion nor mally rec[...]

Chapter 2: G etting St arted 29 FastBuild (tm) Utili ty 2.xx (c) 2002-2005 Promi se Technol ogy, Inc. [ Define Array Menu ] Array No RAID M ode Total Drv Capacity (M B) Status Array 1 Stripe 2 160048 Funct ional Stripe Blo ck: 64 KB Gigabyte Bou ndary: OFF [ Drive Ass ignments ] Channel:ID Drive M odel Capacity (MB) Assignment 1 : SEAGATE S380023AS[...]

FastTrak S150 TX4 Us er Manual 30 Rebuil ding a Mirrored Arr ay The Rebuil d Array (5) Menu o ption ca n be used to recover from a n error in a mirrored d isk array. Y ou will receiv e an error message w hen booting y our system fro m the FastTr ak BIOS. Important Drives M UST be replaced if they conta in any physi cal errors. Follow the se steps b[...]

Chapter 2: G etting St arted 31 FastBuild (tm) Utili ty 2.xx (c) 2002-2005 Promi se Technol ogy, Inc. [ Rebuild Array Menu ] Array No RAID M ode Total Drv Status Array 2 M irror 2 Critical Stripe Blo ck: Not Av ailable Gigabyte Bou ndary: ON [ Select Dr ive for R ebuild ] Channel:ID Drive M odel Capacity (MB) 1 : SEAGATE S380023AS 80024 [ Keys Avai[...]

FastTrak S150 TX4 Us er Manual 32[...]

33 Chapter 4: Inst alling So f tw are Drivers Following are driver in stallat ion procedur es for the W in dows operat ing systems that supp ort the Fa stTrak S1 50 T X4 Controller. T he FastTra k TX 4 software drivers f or W indow s are includ ed on the driver d iskette. Drivers an d installat ion in struct ions for other O perati ng Syst ems ar e[...]

FastTrak S150 TX4 Us er Manual 34 New Windows XP Installa tion The follow ing details the instal lation of t he FastT rak TX 4 drivers while install ing W in dows X P. 1. Start the in stallat ion: • Floppy In stall: B oot the comput er with the W indow s XP installatio n diskett es. • CD-ROM Install: Boot fr om the C D-ROM . Press F6 after the [...]

Chapter 4: Installing S oftware Drivers 35 Existi ng Windows XP Install ation After insta lling t he FastT rak S150 T X4 card and reb ooting y our system, W in dows X P setup will sh ow a “Found New Hardware” dialo g box . Under W in dows X P, “Mass Storage Control ler” will b e disp layed. 1. Insert the FastT rak TX 4 driver diskette int o[...]

FastTrak S150 TX4 Us er Manual 36 New Windows 2000 Installation The follow ing details the instal lation of t he FastT rak TX 4 drivers while install ing W in dows 20 00. 1. Start the in stallat ion: • Floppy In stall: B oot the compu ter with the W indow s 2000 inst allation diskett es. • CD-ROM Install: Boot fr om the C D-ROM . Press F6 after[...]

Chapter 4: Installing S oftware Drivers 37 Existing Wi ndows 2000 Installation After insta lling t he FastT rak S150 T X4 card and reb ooting y our system, W in dows 20 00 setu p will s how a “N ew Hardw are Found” dial og box . Under W in dows 20 00, “PCI M ass Storage Con troller” w ill be display ed. 1. Choose Add New Hardware Wiz a rd f[...]

FastTrak S150 TX4 Us er Manual 38 New Windows ME Installati on The follow ing details the instal lation of t he FastT rak TX 4 drivers while install ing W in dows M E. 1. Install t he FastT rak TX4 contr oller card int o your system. 2. Install W indow s ME fully . 3. After insta llation , go to the Sta rt menu and c hoose Settin gs. 4. From the Se[...]

Chapter 4: Installing S oftware Drivers 39 Existi ng Windows ME Installa tion The follow ing sectio n detail s the in stallation o f FastT rak TX 4 drivers on a system that has W indow s ME already install ed and ru nning. 1. After insta lling t he FastT rak S150 T X4 controller card and c onfiguring the hard driv es, pow er up the system a nd boot[...]

FastTrak S150 TX4 Us er Manual 40 New Windows NT4.0 Installati on The follow ing details the instal lation of t he FastT rak TX 4 drivers while install ing W in dows N T4.0. 1. Start the sy stem installati on by boot ing from the W indow s NT disk: • Floppy i nstall: boot th e syst em w ith the W i ndow s NT insta llation diskett es. • CD-R OM [...]

Chapter 4: Installing S oftware Drivers 41 Existi ng Windows NT4.0 Installation The follow ing sectio n detail s the in stallation o f FastT rak TX 4 drivers on a system that has W indow s NT4.0 already installed an d running. NOT E: Do not attach th e boot drive or a ny other hard driv e to the FastT rak TX 4 controlle r card before compl eting th[...]

FastTrak S150 TX4 Us er Manual 42 New Windows 98 Installation The follow ing sectio n detail s the in stallation o f the Fa stTrak T X4 driv ers while install ing W ind ows 98. 1. Install t he FastT rak S150 TX 4 controller car d and configure the hard drive(s), partition and format y our har d drive(s), if necessary . 2. Install W indow s 98 norma[...]

Chapter 4: Installing S oftware Drivers 43 Existi ng Windows 98 Installa tion The follow ing sectio n detail s the in stallation o f FastT rak TX 4 drivers on a system that has W indow s 98 already insta lled and run ning. 1. After insta lling t he FastT rak S150 T X4 controller card and c onfiguring the hard driv es, pow er up the syst em and boot[...]

FastTrak S150 TX4 Us er Manual 44[...]

45 Chapter 5: Disk Arra y Concep t s About FastTrak S150 TX4 FastTrak S 150 TX4 is a high p erformance Seri al ATA/Ultra A TA RAID controll er card that f eatures co ncurrent data chan nel operatio n and on board BIOS. T he channel s on the FastT rak S150 T X4 support concurrent oper ation that allow s for overlapp ed I/O under multi-tasking operat[...]

FastTrak S150 TX4 Us er Manual 46 Disk Arr ay Terms Disk A rray Description A disk arr ay is forme d from a group of two or more di sk drive s that appear to th e system as a single dr ive. The advantage of an array is to prov ide better throughput performa nce and /or data faul t tolerance. Better perfor mance is accom plishe d by shari ng the w o[...]

Chapter 5: Disk Array Concepts 47 About RAID Levels Striping (RAID 0) Reads and w rites sector s of data i nterleaved b etween multi ple drive s . W h en any disk memb er fails, it affe cts th e entire arr ay. Perfor mance is better than a sing le drive si nce the workload is balance d between the array members. This array type is f or high perform[...]

FastTrak S150 TX4 Us er Manual 48 Mirroring (RAID 1) W ri tes du plicate dat a on to a pair of drives whil e reads are per formed in parallel. ATA RA ID 1 is fault t olerant b ecause e ach drive of a mirrored pair is install ed on separate ID E channe ls. If one of the mirr ored drives suffers a mec hanical failur e (for ex ample, sp indle failur e[...]

Chapter 5: Disk Array Concepts 49 Striping / Mirroring (RA ID 0+1) A combin ation of RAID 0 and RAID 1 arrays. It c an increase performan ce by reading a nd writing data in par allel w hile protectin g data w ith dupl ication . A minimu m of four drives are r equired. W it h a four- drive dis k array, tw o pairs of driv es are striped . Each pair m[...]

FastTrak S150 TX4 Us er Manual 50 A b out Dual Data Redundanc y One unique (t hough rarely occurring) feature o f RAID 0+1 is dual fault toleran ce. In some cases , two driv es can fail si multane ously y et the array still maint ains the integrity of data. T here are six combinatio ns in which two of the four drives can fail. Fas tTrak S15 0 TX 4 [...]

51 Chapter 6: T roubleshootin g & Tip s This se ction i s used to a s sist w ith troubleshooting conflicts and FastT rak S150 TX4 insta llation problem s. Also refer to the READM E.TXT file on the F astTrak S150 TX 4 driver and utility diskette for more recent i nformation a s well as the PromiseOnl ine services listed i n Appendix B. The sect [...]

FastTrak S150 TX4 Us er Manual 52 Sy stem CMOS Issues Set Motherboard C M OS Boo t sequence t o boot to Fa stTrak S15 0 TX4 On some M otherboard BIOS, i t is nec essary to set the Bo ot sequen ce to SCSI, A:, C: sinc e the Prom ise car d is identi fied as a SCSI card. Motherboard CMOS display s C: or D: drive failure durin g startup See the Dr ive-[...]

Chapter 6: Troubleshoot ing & Tip s 53 Drive-Related Errors Critical Array Status Error Reported during Boot If a criti c al st atus error messa ge appears on the FastT rak S1 50 TX4 BIOS startup s creen for a m irrored a rray (see below ), there is a drive in the array that has fail ed or is not res ponding. FastTrak S 150 TX4 w ill identify t[...]

FastTrak S150 TX4 Us er Manual 54 Unable to Partition or Format A rra y This co ndition may o ccur w hen the Reserve Se ctor of o ne of the dr ives h as become corrupt or bad. Rem oving the R eserve Sect or will re medy any iss ue related dir ectly to a B ad Reser ve Sector. Warning Before remov ing the Res e rve Sector of th e drive(s), b ackup an[...]

Chapter 6: Troubleshoot ing & Tip s 55 Array Constantly Goes Into Critical or Offline Mo de During Reboot See Unable t o Partition or F ormat array , above. Cannot Rebuild Mirrored (RA ID 1) Arra y See Unable t o Partition or F ormat array , above. Fatal Errors or Data Corrupti on Are Constantly Reported When Rea ding or Writing to Drive A rra [...]

FastTrak S150 TX4 Us er Manual 56 Operating Sy stem-Related Issues Different driv e lettering und er W indow s NT This may happe n when us ing a SCSI car d in addition to the Promise card. W in dows NT does not ne cessarily load th e driver for t he boot dev ice contro ller first. T his results i n a dr ive that in MS-DOS is t he C: driv e being th[...]

Chapter 6: Troubleshoot ing & Tip s 57 “No Hard D rives Fou nd” Message A ppears D uring CD-R OM Install of Windows NT, 2000, or XP The F6 key was not pressed at the a ppropriate time. Reboot the sy stem , and press the F6 key w hen the messa ge “Setup is inspecting your comput er’s hardware co nfiguration…” app ears in W i ndow s N[...]

FastTrak S150 TX4 Us er Manual 58 Performance Tips Here are so me tips that may optimize perf ormance in a RAID 0 str iped array. If you are u sing an aud io/video- editing card, w e also reco mmend review ing your card’s d ocume ntation f or addit ional infor mation. Use FastTrak S1 50 TX4 as D : or other non-boota ble driv e in a Striped A rra [...]

Chapter 6: Troubleshoot ing & Tip s 59 Change Setting of PCI Bus Utilizatio n Certain bran ds of video ca pture cards can produce a glit ch on play b ack of .AVI files. A setting of Less for PCI Bus ut ilizat ion redu ces the time w hich FastTrak S150 TX 4 occupies on the PC I bus and frees th at time for u se by other PCI device s and w ill el[...]

FastTrak S150 TX4 Us er Manual 60[...]

61 A pp endix A : Fr equentl y A s ke d Questio ns This se ction list s freque ntly as ked quest io ns involving pre-in stallation, driv e issues, in stallation, and po st-instal lation. Pre-Installat ion (Speed, Dev i ce Ty pes, Capa city, Cablin g) Q: W ha t kin d of hard drives can I use for a F astTrak S150 TX4 array? A: You can u s e any Seria[...]

FastTrak S150 TX4 Us er Manual 62 Q: How does the FastT rak S150 TX4 RAID control ler provide storage and/ or data prote ction w ith their arr ays? A: FastTrak S 150 TX4 impl ement s three differe nt types of RAID levels as follows: RAID 0 (Stripe) For capacity – The Fa stTrak S150 T X4 array w ill be as big as the smallest HDD in the array ti m [...]

Appendix A: FAQs 63 Q: Can I take a drive use d in a Fa stTrak S150 T X4 array and acces s it dir ectly with a differ ent control ler, such as the one i ntegrated on the motherboar d? A: Only Single- drive striped (R AID 0) and M irrored (RAID 1) arr ay configura tions a llow the driv e(s) to be acces sed ind ividually on another controlle r. Multi[...]

FastTrak S150 TX4 Us er Manual 64 Installation Issues (Capacity , Booting) Q: W hy ar e some drive s recogn ized by the FastTrak S15 0 TX 4 Array Setup utilitie s with on ly partial capacity? A: Some hard drives ship w ith a jumper that redu ces th e addressabl e capacity of the driv e to preven t problems w ith older system s that don’t support [...]

65 A pp endix B: T echnical Suppor t Promise T echnical Su pport prov ides severa l support opt ions for Promise u sers to acce ss infor mation and upd ates. W e e ncourag e you t o use one of o ur electroni c servic es, which prov ide product i nformati on updat es for the most efficien t service and support. If you de cide to contact u s , ple as[...]

FastTrak S150 TX4 Us er Manual 66 Pacific Rim Sale s Office E-mail Supp ort support@pro m ise. com.tw Fax Technical Support +886-3-578-2390 Attention: T echnical S upport Phone Tec hnical S upport +886-3-578- 2395 (Ext. 8870) 9:00-6:00p m Taiwan T ime If you w i sh to wr ite us f or support: Promise T echnol ogy, Inc. Attn: Techn ical Support 2F, N[...]

Appendix B: Technical Sup port 67 Limited Warranty Promise T echnology , Inc. (“Pr omise”) w a rrants tha t for Three (3) year s from the time of t he deliv ery of the pr oduct to the origina l end user: a) the pro duct w ill confor m to Pro mise’s sp ecifi cations; b) the pro duct w ill be free from defect s in material and workma nship unde[...]

FastTrak S150 TX4 Us er Manual 68 No other do cument, statem ent or represe ntation may be reli ed on to vary the terms of t his limit ed warranty. Promise’ s sole res ponsibility w ith respect t o any pr oduct is to do on e of the following at its own di scretion: a) replace t he produ ct with a conforming unit o f the same or superior product; [...]

Appendix B: Technical Sup port 69 Returning Pr oduct for Repair If you su spect a product i s not working pro perly, or if you have any quest ions about yo ur product, c ontact ou r Technical S upport Staf f through one of our Technic al Service s, making sure to provide t he follow ing information: • Product mo del and ser ial number (req uired)[...]

FastTrak S150 TX4 Us er Manual 70[...]