Promise Technology SmartStor NS2300N manual

S MAR T S TOR NS2300N Product Manual Ve r s i o n 1 . 0[...]

SmartStor NS2300N Product Manual ii Copyright © 2008 Promise T echnolo gy , Inc. All Right s Res erved. Copyri ght by Prom ise T echnology , Inc. (Promi se T echnology ). No p art of this manual may be reproduc ed or t ransmitte d in an y form with out the express ed, written permiss ion of Prom ise T echnolog y . T rademark s Promise , and the Pr[...]

iii Content s Chapter 1: Introduction to SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Th is Manua l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Protocol Sup port . . . . . . . . . . . . . [...]

SmartStor NS2300N Product Manual iv Chapter 4: SmartNAV I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 5 Working wi th SmartNAV I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 5 Opening SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Opening the MSN W indow . . . . [...]

Contents v Chapter 4: SmartNAVI, cont. Managing Share F olders , cont. Changing S hare Fold er Permissio ns . . . . . . . . . . . . . . . . . . . . 6 5 Deleting a Sh are Folde r . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Mounting a Share Fo lder / Creating a Network Drive . . . . . . . . 6 6 Un-mounti ng a Shar e Fold er / Disc [...]

SmartStor NS2300N Product Manual vi Chapter 5: PASM, cont. Managing Users a nd Grou ps, co nt. Viewing a List of Gr oups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 6 Creating a Gr oup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 7 Adding M embers to a Group . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents vii Chapter 5: PASM, cont. Making M anagement Settin gs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Viewing the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Setting u p SMTP Authent ication . . . . . . . . . . . . . . . . . . . . . . . 108 Viewing the Email Al ert List . . . . . . . . . . . . . [...]

SmartStor NS2300N Product Manual viii Chapter 7: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Respondi ng to an Au dible Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Checking th e System St atus LE D . . . . . . . . . . . . . . . . . . . . . . . . . 124 Checking Disk S tatus LEDs . . . . . . . .[...]

1 Chap ter 1: Intro duct ion to Sm artS tor • About This Manual (pa ge 1) • Architec ture (page 2) • Protocol Supp ort (page 2) • Key Bene fits (pag e 2) • S pecificati ons (pa ge 3) • Com pati ble Ba ckup Softw are (pag e 4) • Client O S Support (pa ge 4) • Browser Sup port (p age 4) Promise T echnol ogy’ s SmartS tor NS2300N is [...]

SmartStor NS2300N Product Manual 2 Architecture The Smart S to r NS2300N’ s arc hitecture is ba sed on the Freescal e MPC83 13 microp rocessor and the Prom ise PDC2 0771 Serial A T A RAID Cont roller . The Gigabi t Ethernet p ort is used fo r the dat a trans fer and m anagemen t. The USB port is u sed for a printer , expan sion drives, a nd Unint[...]

Chapter 1: Introduction to SmartStor 3 Specificati ons • Disk dri ve suppo rt: • T wo 1.5 Gb/s or 3 Gb/s SA T A 3.5-inch dis k drives • Conforms to Seria l A T A 1.0 spec ification and Serial A T A II: Extensions to Serial A T A 1.0 spe cificati on (SA T A II, phase I spe cificati on) • SA T A specification of 3 Gb/s transfers wi th CRC err[...]

SmartStor NS2300N Product Manual 4 Compatible Backup Software SmartS tor NS2300N i s comp atible with the followi ng backu p softw are prod uct s: • VERIT AS® NetBackup/Ba ckup Exec ™ • CA BrightS tor™ARCserve /Enterprise • LEGA TO® NetWo rker™ • Syn csort Backu p Exp res s • Microsof t Bac kup Sof tware for Win dows 95/98 /NT/200[...]

5 Chapter 2: Inst allation and Setup • Unpa ckin g the S mar tS tor NS23 00N ( page 5 ) • Ins talli ng Di sk D riv es (pa ge 7) • Conne cting to th e Network (pa ge 7) • Conne cting the Power (pag e 7) • Ins talli ng t he S oftwa re (pa ge 8) • Setting u p the SmartS tor (pa ge 1 1) • Conne cting to P ASM (page 1 5) • Shutting Down [...]

6 Figure 1. SmartS tor NS2300 N Front V iew Figure 2. SmartS tor NS2300 N Rear V iew Disk Drive Drive Carrier Drive Activity LED Power Button Ethernet Activi ty LED Driv e S tatus LED Note: This SmartS tor is show n without th e front doo r . System S tatus LED Power Connection USB Connectio n RJ45 Ne twork Conn ection Cooling Fan[...]

7 Installi ng Disk Drives Y ou can pop ulate t he SmartS tor NS2300N with SA T A 1.5 Gb/ s or 3.0 Gb/s disk drives. For opt imal p erforma nce, ins tall d isk d rives of t he sam e model and cap acity . Y our disk driv es will be come a RAID V olume on the SmartS tor . T o instal l disk dr ives: 1. Open th e door on t he front of the SmartS tor enc[...]

8 Installi ng the Software The Smart NA VI software conne cts y our PC to the Smar tS tor , set s up th e SmartS tor , sets up ne twork dri ves on your PC, an d performs backup s. T o install th e sof tware: 1. Insert the CD into your CDROM. 2. Doubl e-click the SmartNA VI inst aller icon (ri ght). 3. C lick t he Next button to be gin inst alla tio[...]

9 4. Click th e “I accep t the te rms...” opt ion, th en click the Next button. The Ch oose De stination Loca tion scre en appears . 5. Option al. Click the Browse... bu tton to choose a new ins tall l ocation f or the softw are. Click the Next button. The Re ady to Ins tall s creen appears.[...]

10 6. C lick t he Insta ll button to procee d with ins tallati on. When the inst alla tion is f inish ed, the fin al ins tallat ion sc reen appe ars. 7. C lick t o Finish butt on to c lose the instal ler . With the Onli ne Regis tration box che cked, yo ur brows er will o pen an d go directly to the Promis e product regi stration w ebsite. Tha nk y[...]

11 The ins taller adds a SmartNA VI icon to the: •S t a r t m e n u • App lic ati on t ray SmartNA VI loads automatic ally ev ery time you r Windo ws OS st art s. Setting up the SmartS tor The Smart NA VI performs the setu p proc edures on your SmartS tor . After the procedu re is done , you will have a default f older o n the SmartS tor , set [...]

12 5. T yp e admin in the Usernam e, Passw ord, and C onfirm f ields, the n cli ck the Login butt on. This ac tion crea tes a defa ult us er and log s the defa ult us er into Sma rtNA VI. The Mai n Window opens. 6. Choos e a Setup M ode and c lick th e button: • One Cl ick S etup – Loads a col lection o f default s etting s. Recomm ended for mo[...]

13 8. Choose Au tomati c (DHCP) or Manual network settings . If yo u chose Manual s ettings, t ype en tries f or each of the fol lowing param eters in the fields provided: • Computer (NAS syst em) Name • IP Address • Subne t Mask • Gateway • Prima ry and Sec ondary DN S – optiona l 9. C lick t he Next button to co ntinue. 10. Ch oose th[...]

14 Y ou can now copy fi les to an d from the fol der on the SmartS tor . T o access this fo lder from other PC s, see “C hapter 3: Connec ting to the SmartS tor” on pa ge 19. T o create addi tional RA ID V olumes and f olders, s ee “Chapt er 5: P ASM” on page 79.[...]

15 Connecting to P ASM The Prom ise Adv anced S torage Manage r (P ASM) soft ware is f actory- insta lled on the Smart S tor s ystem. P ASM runs in the brow ser on yo ur PC. Y ou can access P ASM: • Direct ly in your brow ser (pa ge 16) • Throu gh SmartN A VI (pag e 17) Browser Support Choos e one of th e foll owing b rowsers to use with P ASM:[...]

16 P ASM in your Browser T o log into P ASM in your browser : 1. S tart your Bro wser . 2. In the Brows er addres s field, ty pe in the IP address of the Sma rtS tor . See “Find ing the Sm artS tor ’s IP Address” on pa ge 15. Note th at the IP ad dress shown bel ow is on ly an ex ample. The IP add ress you typ e into your brow ser migh t be d[...]

17 P ASM in Smart NA VI T o log into P ASM through Sma rtNA VI: 1. On the Windows desktop , right-c lick the SmartNA VI icon (right). 2. Choos e Open Adv anced Managem ent from th e popup m enu. Y our default b rowser st art s and the P ASM login s creen dis plays. 3. T yp e admin in both the Us er Name and Password field s, then c lick the Login b[...]

18 Shutting Down the SmartSt or T o shut down th e SmartS tor , press and hol d the po wer button u ntil th e system stat us LED tu rns red. See Figure 3. When t he syste m sta tus LED g oes dark , the SmartS tor has shu t down. T o restart th e SmartS tor , press the p ower but ton again. Figure 3. Press and hold t he Powe r button Power Button No[...]

19 Chapter 3: Con necting to the SmartStor • Setting u p a Netw ork Drive on a Windo ws PC (p age 1 9) • Setting u p a Network Drive on a UNIX o r Linux PC (page 22) • Setting u p a Netw ork Drive on a Mac intosh PC (p age 26) • Conne cting a USB Pri nter to SmartS tor (page 29 ) • Setting u p the Print Se rver on Sm artS tor (page 30) ?[...]

SmartStor NS2300N Product Manual 20 3. In the Com puter nam e field, ty pe the IP a ddress of the SmartS tor and click the Sear ch button. See “Find ing the Sm artS tor ’s IP Address” on pa ge 15. The Smart S to r appears in the search result s list. 4. Doubl e-click the SmartS tor to show the Pu blic fold er and any other f olders you have c[...]

Chapter 3: Connecting to the Smart Stor 21 5. Right-c lick th e folder you wa nt and ch oose Map Net work Driv e from the dropd own menu. The Map Netwo rk Drive dialo g box app ears. 6. In the M ap Network Drive d ialog bo x, cho ose a driv e letter a nd click the Finish button. 7. Doubl e-click the My Comp uter ico n on your Windows desktop .[...]

SmartStor NS2300N Product Manual 22 The fold er on t he Smar tS tor appears unde r My Comp uter as a netw ork drive . Y ou can now copy fi les to an d from the fol der on the SmartS tor . Setting up a Networ k Drive on a UN IX or Linux PC Before yo u can access the SmartS tor from a U NIX or L inux PC, you mus t configu re the Sm artS tor to comm u[...]

Chapter 3: Connecting to the Smart Stor 23 3. In the Info rmation ta b, cli ck the Ena ble button nex t to UNIX/Linux . 4. C lick t he OK button in the confirma tion b ox. 5. C lick t he File Sharing icon in the t ree. 6. C lick t he Modify tab. 7. Check the Unix/Lin ux box, then click the OK button. The UNIX/ Linux file shar ing en ables U NIX and[...]

SmartStor NS2300N Product Manual 24 1 1. Click the Add button . On the UNIX/Linux PC with Command Line Interface 1. Op en a t ermi nal windo w . 2. Create a n ew folder for the Sma rtS tor . T ype mkdir SmartS tor and pres s Enter . 3. Mount the Sm artS tor . T y pe mount 1 92.168.1.1 :/VOLUME1/PUBLIC/ SmartSto r and press Ente r . Note th at the I[...]

Chapter 3: Connecting to the Smart Stor 25 3. Doubl e-click the SmartS tor (NS2300) on the netw ork. 4. Doubl e-click the fol der you want. If this i s the first time you acc essed th is folder , an Authent ication d ialog box open s. 5. T ype the user name and passw ord in the respe ctive field s, then clic k the OK button. The defa ult us er name[...]

SmartStor NS2300N Product Manual 26 Setting up a Network Drive on a Macintosh PC Before yo u can acc ess the SmartS tor from a M acintosh (M acOS X) PC, y ou must configu re the Sm artS tor to comm unicate with the MacOS. On the W indows P C 1. Start P ASM. See “P ASM in your Browser” on pag e 16 or “P ASM in SmartNA VI” on page 17. 2. In t[...]

Chapter 3: Connecting to the Smart Stor 27 7. Check the Mac intosh box, then c lick the OK button. The Mac intosh fi le sh aring enab les Mac intosh PCs to acc ess fold ers on the SmartS tor . In this case, access is give n for the PUBLIC folder . On the Macint osh PC 1. From the Go menu, c hoose Connect to Server . 2. In the Con nect to Serv er di[...]

SmartStor NS2300N Product Manual 28 The defa ult us er name is adm in . The default p assword is admi n . The use r name and p assw ord are ca se se nsitive. 4. In the NS230 0 dialo g box, click the folder you w ant, then cli ck the OK button. 5. In the N S2300 Welc ome s creen, cl ick the OK bu tton.[...]

Chapter 3: Connecting to the Smart Stor 29 A windo w opens on the M acintosh desktop to acces s the fol der on the SmartS tor . Y ou can now copy fi les to an d from the fol der on the SmartS tor . Connecting a USB Printer to SmartS tor T o connect a USB printe r to the SmartS tor: 1. Set up yo ur prin ter accord ing to the printer’s Setup G uide[...]

SmartStor NS2300N Product Manual 30 Setting up the Print Server on Smart S tor T o set up the SmartS tor ’s print s erver: 1. Start P ASM. See “P ASM in your Browser” on pag e 16 or “P ASM in SmartNA VI” on page 17. 2. In the T ree, on the l eft sid e of the P ASM screen, c lick the + beside th e File & Print icon to e xpand the T ree[...]

Chapter 3: Connecting to the Smart Stor 31 The use r name and p assw ord are ca se se nsitive. 5. Right-c lick th e usbptr1 ic on folder a nd cho ose Co nnect... from the dropd own menu. 6. When the warn ing mess age abou t printe r drivers a ppears , click the OK button to conti nue.[...]

SmartStor NS2300N Product Manual 32 7. I n th e Add P ri nter Wiza rd, c lick the Manu fac tur er an d mod el n ame o f yo ur USB printer , then click the OK butt on. 8. In the Add Printer Wizard, cl ick the OK button. 9. T o verify prin ter inst allation , in th e Window s S t art menu , choo se Setting s , then Print ers an d Faxes . The Printe r[...]

Chapter 3: Connecting to the Smart Stor 33 3. C lick t he Forward button. 4. In the N ame fiel d, type a name for th e print er , such as NAS_printer , a des cript ion , an d cli ck t he Fo rw ard button. 5. From the Select a queu e type dro pdown m enu, choo se Netw ork W ind ows (SMB) . 6. Scroll th e list an d click the triangle i con besi de NS[...]

SmartStor NS2300N Product Manual 34 The use r name and p assw ord are ca se se nsitive. The Printe r Model d ialog box opens . 8. From the dropdo wn menu , choose the ma nufacture r of you r printe r . From the model list, highligh t the m odel of your com puter . Then cl ick th e Forw ard button. 9. Clic k the Finish button.[...]

Chapter 3: Connecting to the Smart Stor 35 USBP TR01 is added to y our printe r list. Setting up Macintosh Printing T o set up prin ting on a M acintos h PC: 1. F rom the Ap ple Me nu, choose System Preferenc es . 2. Doubl e-click the Print & F ax icon . 3. C lick t he Setup Printers button. 4. In the Prin ter List, c lick th e Add icon. The Pr[...]

SmartStor NS2300N Product Manual 36 7. T ype the user name and passw ord in the respe ctive field s, then clic k the OK button. The defa ult us er name is adm in . The default p assword is admi n . The use r name and p assw ord are ca se se nsitive. The pr inter lis t disp lays a ne w pa nel. 8. Highl ight the USBP TR01 in the list. USBPR T01 repre[...]

Chapter 3: Connecting to the Smart Stor 37 1 1. Click the Add button . USBP TR01 is added to y our printe r list. Connecting a USB Drive T o connect a USB dri ve to the SmartS tor , attach the USB cabl e from your external drive to one of the USB conne ction s on the b ack of th e SmartS tor . If you have a USB memory stick, attach it d irectly t o[...]

SmartStor NS2300N Product Manual 38 usb disk folder d oes not a ppear . See “Formatting an Exte rnal USB Dri ve or Memory S tick” on page 104. Windows PC The USB drive appe ars as a folder on t he Smart S tor whe n you cre ate a n etwork drive on a Win dows PC. Follow the proced ure “Setting u p a Netw ork Drive on a Windows PC” on p age 19[...]

Chapter 3: Connecting to the Smart Stor 39 Linux PC The USB drive appe ars as a folder on t he Smart S tor whe n you cre ate a n etwork drive on a Lin ux PC. Follow the proce dure “Se tting up a Network D rive on a UNIX or Linux PC” o n page 22, bu t choose the USBDISK folde r inste ad of the PUBLIC folde r . Macintosh PC The USB drive appe ars[...]

SmartStor NS2300N Product Manual 40 Disconnecting a USB Drive T o disconnect a USB driv e or memo ry stick from the Sm artS tor: 1. Be sure th at no f iles o n the USB drive or m emory st ick ar e still o pen. 2. Unplu g the USB d rive or me mory stick fro m the Smart S tor . The Smart S tor au tomati cally u nmount s the USB drive or m emory s tic[...]

Chapter 3: Connecting to the Smart Stor 41 4. C lick t he NAS Management icon. 5. C lick t he Add Plugin butto n. 6. Do one of the following action s: • T ype the na me of the plug-i n file • Click the fold er icon , navigat e to the plug-in f ile, c lick it, t hen cl ick the Open button 7. C lick t he OK button. After a few moments, th e plu g[...]

SmartStor NS2300N Product Manual 42 The plug -in’ s name turns red. 10. C lick th e Enable bu tton. Aft er a mome nt, the Service S tatus chang es to ON. The plug -in is no w inst alle d SmartS tor . Inst alling and Configur ing Apple iT unes Aft er you hav e inst alled the iT unes plug-in, your sys tem is re ady to inst all and configu re iT une[...]

Chapter 3: Connecting to the Smart Stor 43 Click o n the Smart S tor to display the items s tored there. SmartS tor[...]

SmartStor NS2300N Product Manual 44[...]

45 Chapter 4: SmartN A VI • Work ing with Sm artNA VI (page 45 ) • Managi ng Users and Gro ups (p age 50) • Managi ng RAI D V olumes (pa ge 55) • Managi ng Backup s (pag e 58) • Managi ng Share Folders (p age 64) • Making Managem ent Set tings (p age 6 7) • Managi ng Downlo ads (page 75 ) Working with SmartNA VI The Smart NA VI softwa[...]

SmartStor NS2300N Product Manual 46 Opening the MSN Window T o open the M SN Window , do one of the followi ng action s: • If the Main Win dow is open – Click the clos e icon at th e top ri ght corne r of th e Mai n Wind ow . • If nei ther Windo w is op en – Rig ht-click the SmartNA VI icon in the appli cation tray and choos e Open Sm artNA[...]

Chapter 4: SmartNAVI 47 Choosing a SmartNA VI Language T o choose a langua ge: 1. Go to th e MSN Wind ow . 2. C lick t he Language drop down m enu and c hoose the langu age yo u prefe r . St ar ting the Adva nced Storage Manager (P ASM) This fea ture op ens Promise Advanced S torag e Man ager (P ASM) i n your de fault browse r . See the P ASM onlin[...]

SmartStor NS2300N Product Manual 48 MSN Window 1. Cli ck t he syst em in t he NAS List that you w ant to ope n in P ASM. 2. C lick t he Open Advanced M anagement ic on (right). The P ASM login sc reen a ppears in your br owser . Smar tNA VI T ray I con 1. Right-c lick th e SmartNA VI icon i n the app licati on tray . 2. Choos e Open Adv anced Manag[...]

Chapter 4: SmartNAVI 49 Closing SmartNA VI T o clos e Sm art NA V I: 1. Click th e close i con in the top right corner o f the Mai n Window . 2. Click the clo se icon in the top rig ht cor ner of the M SN Windo w . If you c lose SmartNA VI this wa y , you can open it fr om the applicat ion tra y icon . Alternative M ethod T o clos e Sm art NA V I: [...]

SmartStor NS2300N Product Manual 50 Managing Users and Groups This ca tegory include s the f ollowin g topics : • Cr eati ng a U ser ( page 5 0) • Creatin g the De fault User (p age 51 ) • Cha ngin g Us er Pa sswor ds (pag e 51 ) • Chang ing Use r Permissi ons (p age 51 ) • V iewing a List of U sers (p age 52) • Deleti ng a User (p age [...]

Chapter 4: SmartNAVI 51 Creating the Def ault User This fea ture cr eates the default us er for SmartN A VI. T o create the d efault us er: 1. Go to th e MSN Wind ow . 2. C lick t he Default User icon (right) . The De fault User Se tting d ialog box opens. OR 1. Right-c lick th e SmartNA VI icon i n the app licati on tray . 2. Choos e Default User [...]

SmartStor NS2300N Product Manual 52 T o change pe rmission s: 1. Go to th e Main W indow . 2. C lick t he Share Folder ico n. 3. C lick t he Share Folder Permission bu tton. 4. Click the sha re folde r whose permiss ions you want to c hange. The fold er name tu rns red. 5. For each user i n the lis t, click one of the followi ng option s: • Deny [...]

Chapter 4: SmartNAVI 53 4. T ype a Gro up name i n the f ield prov ided. Up to 1 6 characters , A-Z, 0-9, and _. N o spa ces. 5. Option al. Mo ve me mbers to the Selected User l ist to add them. Or add t hem la ter . 6. C lick t he OK button. Vi ewing a List of Groups T o view a list o f Gr oups: 1. Go to th e Main W indow . 2. C lick t he User Man[...]

SmartStor NS2300N Product Manual 54 4. Click the Grou p whose members hip you want to c hange . 5. Mo ve me mbers to the A vailabl e User list to dele te them. 6. C lick t he OK button. Deleting a Group Before you can del ete a Gr oup, you mu st first delete all o f the Mem bers fro m the Group. Se e “Delet ing Memb ers fro m a Group ” on pa ge[...]

Chapter 4: SmartNAVI 55 Managin g RAID V olumes This ca tegory include s the f ollowin g topics : • Creatin g a RAID V olume (page 5 5) • Expa nding a RAID V olume (page 5 5) • V iewing RAID V olume S tatus (pag e 56) • V iewing a List of R AID V olumes (pag e 56) • Rec re ating a RAI D V olume (page 57) Crea ting a RAID V olu me T o crea[...]

SmartStor NS2300N Product Manual 56 The RAID volume t akes severa l minute s to expa nd and in itialize, dependi ng on the size of you r di sk dri ves. Vi ewing RAID V olume St atus RAID V olume st atus in cludes : • V olume na me •R A I D l e v e l • Capa city • Usage – Percent age of cap acity us ed • Disk dri ve mo del and c apa city[...]

Chapter 4: SmartNAVI 57 Recrea ting a RAID V olume T o recreate a RAID vol ume: 1. Go to th e Main W indow . 2. C lick t he V olume Configuration icon. 3. C lick t he Recreate V olume butto n. 4. Choos e Automati c or Manu al RAID V olume creatio n. If yo u chose Manual, c hoose the type of RAID V olume you wa nt: • Maxim um Cap acity – RAID 0 [...]

SmartStor NS2300N Product Manual 58 Managing Backups This ca tegory include s the f ollowin g topics : • Doing a Backup Now (p age 58 ) • Schedul ing a Ba ckup (pa ge 59) • V iewing Backup Sc hedules (p age 60 ) • Chang ing a Sche duled Bac kup (p age 60) • Deleti ng a Sche duled B ackup (p age 61) • Restoring Backed-u p Files (p age 61[...]

Chapter 4: SmartNAVI 59 Smar tNA VI T ray I con Before yo u can backup from the Sm artNA VI tray icon , you mu st crea te a bac kup schedu le. See “Sch eduli ng a Back up” on p age 59 . 1. Right-c lick th e SmartNA VI icon i n the app licati on tray . 2. Choos e Backup Now in the popup menu . The ba ckup be gins im media tely . The amo unt of t[...]

SmartStor NS2300N Product Manual 60 Vi ewing Backup Schedules T o view t he lis t of cu rren t sc hedul es: 1. Go to th e Main W indow . 2. C lick t he SmartSYNC icon. 3. C lick t he Schedule List b utton. The lis t of all backup sche dules app ears. Changing a Schedule d Backup Y ou can sc hedule backup s b y the hour , day , or week . T o change [...]

Chapter 4: SmartNAVI 61 Deleting a Scheduled Backup T o delete a s cheduled back up: 1. Go to th e Main W indow . 2. C lick t he SmartSYNC icon. 3. C lick t he Schedule List b utton. 4. Click the sch edule yo u want to delete . 5. C lick t he Delete button. 6. C lick t he Ye s button i n the conf irmation box. Restoring Backed-up Files Y ou can r e[...]

SmartStor NS2300N Product Manual 62 6. If yo u chose Restore to a spec ific fo lder , do one of th e foll owing ac tions: • T ype the na me of an exist ing folder in the field p rovided • T ype the na me of an new fold er in th e field pro vided • Click th e Fold er icon an d navi gate to th e ta rget folder 7. C lick t he Restore button. The[...]

Chapter 4: SmartNAVI 63 T o save a copy of the Bac kup Event Log as a text fi le: 1. Go to th e Main W indow . 2. C lick t he SmartSYNC icon. 3. C lick t he Event Log button. 4. C lick t he Save button. 5. Option al. Change the fil e name or save to a diffe rent locati on. 6. C lick t he Save button i n the S ave dialo g box . Clearing the Event Lo[...]

SmartStor NS2300N Product Manual 64 Managing Share Fol ders This ca tegory include s the f ollowin g topics : • Creatin g a Share Fo lder (p age 64 ) • Openin g a Shar e Folder (p age 64) • V iewing a List of Sh are Fol ders (p age 65 ) • Chang ing Shar e Folder Pe rmission s (p age 65) • Deleting a Share Fol der (pag e 65) • Mountin g [...]

Chapter 4: SmartNAVI 65 Vi ewing a List of Share Folders T o view a list of Share Fo lders: 1. Go to th e Main W indow . 2. C lick t he Share Folder ico n. 3. Doubl e-click the ind ividual sh are folder to view it s conte nts. Changing Share Folder Pe rmissions The Admi n user al ways has re ad and wr ite permis sion. All o ther use rs hav e read- [...]

SmartStor NS2300N Product Manual 66 5. C lick t he OK button. 6. C lick t he Delete button. 7. C lick t he Ye s button i n the first confi rmation box. 8. T yp e Ye s then cli ck the OK bu tton in the seco nd co nfirmation box. Mounting a Share Folder / Creating a Network Drive T o mount a share folder (Linux) or cr eate a ne twork dri ve (Windo ws[...]

Chapter 4: SmartNAVI 67 Making Management Settings This ca tegory include s the f ollowin g topics : • Con fi gurin g a N AS S yst em (pa ge 67) • Cha ngi ng Ne twor k Set ti ngs (pag e 69 ) • Locatin g the Smart S tor (page 70) • Choosing a Defau lt NAS Sys tem (p age 70) • Enabl ing or Di sabling Event No tificatio n (p age 70 ) • V i[...]

SmartStor NS2300N Product Manual 68 3. C lick t he Advanced Setup button. 4. Choose Au tomati c (DHCP) or Manual network settings . If yo u chose Manual s ettings, t ype en tries f or each of the fol lowing param eters in the fields provided: • Computer (NAS syst em) Name • IP Address • Subne t Mask • Gateway • Prima ry and Sec ondary DN [...]

Chapter 4: SmartNAVI 69 Changing Network Settings T o change yo ur network s etting s: 1. Go to th e Main W indow . 2. C lick t he NAS Management icon. 3. C lick t he Network Setting button. 4. Choose Au tomati c (DHCP) or Manual network settings . If yo u chose Manual s ettings, t ype en tries f or each of the fol lowing param eters in the fields [...]

SmartStor NS2300N Product Manual 70 Locating the SmartS tor This fea ture he lps y ou to phy sically locate a NAS system . T o locate a SmartS tor: 1. Go to th e MSN Wind ow . 2. Cli ck t he syst em in t he NAS List that you wan t to loc ate. 3. C lick t he Locate NAS ic on (right). On the NAS syst em yo u chose: • The buzz er s ounds thr ee t im[...]

Chapter 4: SmartNAVI 71 Disabling Event No tification T o disa ble eve nt no tifi cat ion : 1. Right-c lick th e SmartNA VI icon i n the app licati on tray . 2. U nch eck Event Notice in the popup menu. Vi ewing the System Eve nt Log NAS event s rep ort functi ons and s tatus of the NAS syste m. The Eve nt Log displa ys the 20 most recent event s. [...]

SmartStor NS2300N Product Manual 72 3. C lick t he Add Plugin butto n. 4. Do one of the following action s: • T ype the na me of the plug-i n file • Click the fold er icon , navigat e to the plug-in f ile, c lick it, t hen cl ick the Open button 5. C lick t he OK button. After a few moments, th e plu g-in is ad ded . 6. C lick t he Configure Pl[...]

Chapter 4: SmartNAVI 73 Enabling and Disa bling Plug-ins Enabling Plug-ins Y ou must ad d a plug-i n to Sma rtS tor before you ca n use this functio n. T o enable a p lug-in: 1. Go to th e Main W indow . 2. C lick t he NAS Management icon. 3. C lick t he Configuration Plugin but ton. 4. Click th e Plug-i n you want to ena ble. The plug -in's n[...]

SmartStor NS2300N Product Manual 74 3. C lick t he Configuration Plugin but ton. 4. Click the Plug-i n you want to rem ove. The plug -in's na me turn s red. 5. C lick t he Remove button. 6. C lick t he Ye s button i n the conf irmation box. The plug -in is rem oved from Sm artNA VI. If you n eed the plug-in l ater , you can reinst all it. See [...]

Chapter 4: SmartNAVI 75 Managing Dow nloads This ca tegory include s the f ollowin g topics : • Addin g a Link (pag e 75) • V iewing the Downl oad List (p age 76) • Removin g a Li nk (pag e 76) • Pausing and Res uming a Download (p age 76) • V iewing the Downl oaded Lis t (page 77) • Openin g a Downl oaded File (p age 77) • Deleti ng [...]

SmartStor NS2300N Product Manual 76 The file ’s link is added to the Downlo ad Li st . Downloadi ng beg ins automat ically . T orrent fi les are s aved to th e dow nlo ad folder on the NAS syste m. Vi ewing the Download Li st The T orrent file s in t his list have not been do wnload ed yet. T o view the Download List: 1. Go to th e Main W indow .[...]

Chapter 4: SmartNAVI 77 2. C lick t he D own loa d Stat ion icon . 3. C lick t he Download List button. 4. Click the link of the p aus ed file do wnload y ou wan t to res ume. 5. C lick t he Sta r t button. Vi ewing the Downloade d List The T orrent file s in t his list have bee n downlo aded. T o view a lis t of down loaded fil es: 1. Go to th e M[...]

SmartStor NS2300N Product Manual 78 4. Click th e file yo u want to delete. 5. C lick t he Delete button. 6. C lick t he Ye s button i n the conf irmation box. The link and corre spond ing T orrent file in the down load fo lder on the NAS system are dele ted.[...]

79 Chapter 5: P ASM • Conne cting to P ASM (below) • Choos ing a Language (p age 82) • Navigati ng in P ASM (pa ge 82) • Logging out of P ASM (page 82) • Setting u p SmartS tor with the Setu p Wizard (page 8 3) • Managi ng Users and Gro ups (p age 85) • Managi ng File & Pri nt Service s (pag e 90) • Managi ng RAI D V olumes (pa [...]

SmartStor NS2300N Product Manual 80 P ASM in your Browser T o log into P ASM in your browser : 1. S tart your Bro wser . 2. In the Brows er addres s field, ty pe in the IP address of the Sma rtS tor . See “Find ing the Sm artS tor ’s IP Address” on pa ge 15. Note th at the IP ad dress shown bel ow is on ly an ex ample. The IP add ress you ty [...]

Chapter 5: PASM 81 P ASM in Smart NA VI T o log into P ASM through Sma rtNA VI: 1. On the Windows desktop , right-c lick the SmartNA VI icon (right). 2. Choos e Open Adv anced Managem ent from th e popup m enu. Y our default b rowser st art s and the P ASM login s creen dis plays. 3. T ype the user name and pas sword i n the resp ective fi elds, th[...]

SmartStor NS2300N Product Manual 82 Choosing a Language T o choose a language, clic k the Lang uage m enu in th e P ASM Header and choose the la nguage y ou prefe r . Navigating in P ASM The T ree is the p rimary na vigat ion tool i n P ASM. Categories of functions list ed with a + sign before the icon. Icons fo r specific functio ns are list ed un[...]

Chapter 5: PASM 83 Setting up SmartS tor with the Setup Wizard If you u sed the Sm artNA VI Setup Wizard to set up your Sm artS tor , you do not need to run the Setup Wiza rd in P ASM. If you h ave no t yet set up your Sm artS tor: 1. In the T ree, click the + besid e th e Wizar d icon, then on the Setup W izard icon to display the Setup W izard sc[...]

SmartStor NS2300N Product Manual 84 1 1. Check the Enabl e box to the r ight of the servi ces you pla n to us e. • Window s – Enable s file access from Wind ows PCs. Also re quired to use the Sm art S tor as a pr int s erve r . • Unix /L inu x – Enables file acc ess from Unix an d Linux PCs • Macintosh – Enables file acc ess from Macint[...]

Chapter 5: PASM 85 Managing Users and Groups This ca tegory include s the f ollowin g topics : • V iewing a List of U sers (p age 85) • Cr eati ng a U ser ( page 8 5) • Cha ngin g th e Admi nist rat or ’s P asswo rd (page 8 5) • Chang ing a User' s Passwor d (p age 86) • Deleti ng a User (p age 86) • V iewing a List of G roup s ([...]

SmartStor NS2300N Product Manual 86 3. C lick t he Change Password tab. 4. T ype a new p asswo rd into the fields provided . 5. C lick t he OK button. If you fo rget yo ur new p assword, y ou reset th e SmartS tor to the def ault Adminis trator’s pa ssword. See “Rest oring the De fault Pa ssword” on page 1 24. Changing a User's Pa ssword[...]

Chapter 5: PASM 87 Creating a Group Group s are compos ed of u sers. Y ou can assi gn permis sions to a group , the same a s you woul d do wi th indi vidual u sers. Y ou can create up to 2 56 group s. T o create a gro up: 1. In the T ree, click the + besid e th e Users & Group s ic on. 2. C lick t he Group Manag ement ic on. 3. C lick t he Crea[...]

SmartStor NS2300N Product Manual 88 Deleting a Group Y ou must rem ove all memb ers from th e group be fore yo u can del ete the group. See “Re moving Mem bers f rom a Grou p” on p age 87 . T o del ete a gr oup: 1. In the T ree, click the + besid e th e Users & Group s ic on. 2. C lick t he Group Manag ement ic on. 3. C lick t he Delete ta [...]

Chapter 5: PASM 89 6. If yo u chose Limited Q uota, type a numb er into the field p rovided. This n umber represent s how many MB o f dat a the u ser o r group can access . 7. C lick t he OK button. Note If you set dif ferent size quo tas for the us er and the group, Smar tStor wi ll us e th e sma ller quo ta.[...]

SmartStor NS2300N Product Manual 90 Managing File & Prin t Services This ca tegory include s the f ollowin g topics : • Settin g up Wind ows Acc ess (p age 90) • Set ting up UN IX/ Lin ux Acce ss ( page 91) • Set ting up f or Mac int osh Ac cess (page 92 ) • Setting u p for FTP Acc ess (p age 93) • Setting u p your Print Server (p age[...]

Chapter 5: PASM 91 • Adminis trator Na me • Adminis trator Pass word See your Network Ad ministrat or for help with thi s informa tion. 8. Option al. If you chose an W orkgrou p, ente r the W orkgrou p name into the field pro vided: See your Network Ad ministrat or for help with thi s informa tion. 9. C lick t he OK button to sa ve your s ettin[...]

SmartStor NS2300N Product Manual 92 5. Enter the D omain name i nto the fi eld provid ed. See your Network Ad ministrat or for help with thi s informa tion. 6. C lick t he OK button to sa ve your s etting s. 7. In the T ree, click the + besid e th e File Sharing icon. 8. C lick t he Modify tab. 9. From the Folder name dropdown menu, ch oose the fol[...]

Chapter 5: PASM 93 Setting up for FTP Access T o set up FTP acce ss for your folde rs: 1. In the Info rmation ta b, cli ck the Ena ble button nex t to FTP . 2. C lick t he OK button in the confirma tion b ox. 3. T o change FTP settin gs, cl ick the F TP Sharing t ab. 4. T o specify a ne w Com mand Port n umber , type the number in to the f ield pro[...]

SmartStor NS2300N Product Manual 94 Setting up your Print Serve r Y our USB print er must be connected to the Sm artS tor and powered b efore y ou can se t up the Print Server . T o set up the SmartS tor as a printer serve r: 1. In the T ree, click the + besid e th e File & Print icon to expan d th e Tree. 2. C lick t he Protocol Control icon, [...]

Chapter 5: PASM 95 4. From the Folder dropdown menu , choose the Folder that co nta ins the plug-in fil e. 5. In the Fi le Name field , type the name of th e plug -in file. Or high light t he file an d copy th e nam e, then p aste the name into th e field. 6. C lick t he OK button to beg in the in sta llatio n. When the inst alla tion is d one, P A[...]

SmartStor NS2300N Product Manual 96 2. C lick t he Protocol Control icon. 3. In the Informatio n t ab, cli ck the Disable button next to the plug-i n you want to disa ble. 4. C lick t he OK button in the confirma tion b ox. Aft er a mome nt, the Service S tatus chang es to OFF . The plug -in is now disab led. Removing Plug-ins There are two reas on[...]

Chapter 5: PASM 97 If the se rvice you want i s OFF , see: “Setting u p Wind ows Acces s” on p age 90 “Set ting up UN IX/ Linu x Acce ss” on pag e 91 “Set ting up f or Mac int osh Ac cess ” on page 92 “Setting u p for FTP Acc ess” on p age 93 Adding a Folder A folder i s the e ntity tha t appea rs as a Net work D rive on y our PC. T[...]

SmartStor NS2300N Product Manual 98 6. In the confirma tion b ox, cl ick the OK butto n to c onfirm. Setting up Windows Sharing for a Folder Window s sharin g ass igns use r acce ss the fo lders on your Sm artS tor . By default all us ers and g roups h ave r ead- onl y acc ess. T o set up Wind ows shari ng for a folder: 1. In the T ree, click the +[...]

Chapter 5: PASM 99 7. C lick t he Add button. Be sure th e UNIX/ Linux se rvice is running fo r this folder . See “Sett ing up UNIX /Linu x Ac cess ” on pag e 91. Setting up FTP Sharing for a Folder FTP shari ng ass igns user a ccess t he folders on your Sm artS tor . By default all user s and groups have read-onl y access . T o set up FTP shar[...]

SmartStor NS2300N Product Manual 100 Managin g RAID V olumes This ca tegory include s the f ollowin g topics : • V iewing RAID V olume S tatus (pag e 100) • V iewing Disk Drive Informa tion (p age 101) • Creatin g a RAID V olume (pag e 101) • Desig nating a S pare Drive (page 102) • Migrati ng a RAID V olume (pag e 102) • Deleti ng a RA[...]

Chapter 5: PASM 101 Vi ewing Disk Drive Information T o view inform ation abou t a disk drive: 1. In the T ree, click the + besid e th e RAID & File System icon . 2. C lick t he RAID Management icon. The RAID S tatus t ab disp lays the curren t RAID s ystem a nd it s st atus. 3. In the D isk Lis t, double -click a disk drive ic on. The dis k dr[...]

SmartStor NS2300N Product Manual 102 Designating a S p are Drive If yo u have an unas signed di sk drive , you can assi gn it a s a sp are drive . For more info rmation, see “S p are Driv e” on page 107 and “Automa tic Rebuildi ng” on p age 108 . T o assign a spare d rive: 1. In the T ree, click the + besid e th e RAID & File System ico[...]

Chapter 5: PASM 103 Deleting a RAID V olume T o delete a RAID V olume: 1. In the T ree, click the + besid e th e RAID & File System icon . 2. C lick t he RAID Management icon. 3. C lick t he Delete ta b. 4. Click th e option b utton bes ide the RAID V olume you wan t to delete . 5. C lick t he OK button. 6. In the c onfirma tion box , type yes [...]

SmartStor NS2300N Product Manual 104 Vi ewing an External USB Drive or Memory Stick T o view a USB driv e or memo ry sti ck att ached to the Sma rtS tor: 1. In the T ree, click the + besid e th e RAID & File System icon . 2. C lick t he RAID Management icon. The USB drive or m emory stick appears as a USB E xternal Dis k 3. C lick t he File Sys[...]

Chapter 5: PASM 105 Managing Backups This ca tegory include s the f ollowin g topics : • Enabl ing One T ouch Bac kup (p age 10 5) Enabling One T ouch Backup One T ouc h Ba ckup is a feat ure th at ena ble s you to ba ckup spec ifi ed fol ders f rom your PC to the Sma rtS tor by pressing a button on the fro nt of the Sm artS tor . T o enable On e[...]

SmartStor NS2300N Product Manual 106 Managing the Network Connection This ca tegory include s the f ollowin g topics : • V iewing Network Setup Informa tion (page 106 ) • Making Network Settings (page 106) • Work ing wit h Jumbo Frames (p age 107 ) Vi ewing Network Setup Information T o view netw ork setup inform ation: 1. In the T ree, click[...]

Chapter 5: PASM 107 8. Option al. If you chose Speci fy an I P address , enter th e foll owing setti ngs i n the fiel ds prov ided: • IP Address • Subne t Mask • Defaul t Gateway IP Ad dress • Prima ry Do main N ame Serv er IP A ddress • Seconda ry Doma in Name Server IP Add ress See you r Netwo rk Adminis trator f or help in maki ng thes[...]

SmartStor NS2300N Product Manual 108 Making Management Settings This ca tegory include s the f ollowin g topics : • V iewing the Eve nt Log (page 108) • Setting u p SMTP Authe ntication (p age 108 ) • V iewing the Ema il Alert List (pag e 109) • Addin g an Emai l Alert Re cipient (p age 109) • Deleti ng an Ema il Alert Recipi ent (page 1 [...]

Chapter 5: PASM 109 7. Next to SMTP Au thenticat ion: • Click the Ye s option b utton t o enable a uthent ication. • Click the No opti on button to dis able auth enticatio n. Note that m ost SMTP serv ers requi re authenti cation. 8. If yo u enabled authen tication , to the fol lowing: • In the U ser Name f ield, t ype the mai l server a ccou[...]

SmartStor NS2300N Product Manual 110 Upgrading the System Firmwa re See “ Upgr adi ng th e Fir mw are” on pag e 147. Enabling and Disa bling the Buzzer The Smart S to r has a bu zzer t hat sound s when the Sma rtS t or is fini shed boo ting and wh en a pr oblem is detected . The bu zzer is enable d by defa ult. Prom ise r ecomm end s tha t you [...]

Chapter 5: PASM 111 Setting up a UPS T o set up a UPS: 1. Attac h the APC UPS to one of th e SmartS tor ’s USB port s. 2. In the T ree, click the + besid e th e Manag ement icon. 3. C lick t he APC UPS ic on. 4. C lick t he Setup tab. The Setup tab enables you to tell the SmartS tor how an d when t o shut down after a power f ailure. Click the op[...]

SmartStor NS2300N Product Manual 112 Managing Services This ca tegory include s the f ollowin g topics : • Settin g System Date and T ime (pag e 1 12) • Runni ng the Ne twork T i me Proto col (p age 1 12) • V iewing the Resu lts of NTP Sync hronizati on (pag e 1 13) • Reboo ting the Sm artS tor (page 1 13) • Shutting Down the Sm artS tor [...]

Chapter 5: PASM 113 8. Under Sc hedule, choose o ne of th e options : • Disable – Disable s NTP synchro nization • Do it at once – Perfor ms a syn chron ization w hen you clic k the OK button. • Time interval by hour – Set an hour ly int erval for a synchro nizati on to happen. • Daily – Set s the tim e of day whe n the s ynchron iz[...]

SmartStor NS2300N Product Manual 114 Shutting Down the SmartStor The only time you need to sh ut down t he Smar tS tor i s to replac e the disk driv e coolin g fan o r the pow er supply . See “A ppendix B : Main tenance” o n p age 145. During and af ter the shut down, n one of yo ur folde rs will be acces sible fro m yo ur netw orke d PCs . Usi[...]

Chapter 5: PASM 115 Vi ewing System Informati on T o view syst em inf ormation: 1. In the T ree, click the + besid e th e System icon. 2. C lick t he System Informati on icon . 3. C lick t he System Informati on tab. System Informa tion inc ludes: • Oper atin g Sy stem – Embedded Linux • Firmware V ersion – Changes w hen you upgrade the fir[...]

SmartStor NS2300N Product Manual 116 Enabling the Smart Fan The Smart F an is a feat ure that t urns of f the fan to save en ergy and red uce nois e when t he fan is not nee ded to cool the SmartS tor enclos ure. The Sm art Fan is enabled by de fault. T o ena ble the S mar t Fan : 1. In the T ree, click the + besid e th e System icon. 2. C lick t h[...]

117 Chapter 6: T ec hnolog y Background • Int rodu cti on t o RAID (bel ow ) • Choos ing a RA ID Level (page 120) • RAID V olume Migra tion (p age 121 ) • RAID V olume Migra tion (p age 121 ) Introduction to RAID RAID ( Redunda nt Array of In depen dent Disks ) allow s multip le disk d rives to be combin ed togeth er into a RAID V olume. Y [...]

SmartStor NS2300N Product Manual 118 RAID 0 – Stripe When a RAID V olume is striped, the rea d and write blo cks of dat a are interl eaved betwee n the sec tors of multiple disk dri ves. Perfo rmanc e is incr eased , since th e worklo ad is ba lanced be tween d rives or “members” t hat form the RAID V olume. Identic al driv es are rec ommende[...]

Chapter 6: Tec hnology Background 119 RAID 1 – Mirror When a RAID V olume is mi rror ed, iden tic al da ta is w ritt en t o a pai r of di sk dr ive s, while reads are perform ed in p aralle l. The read s are p erforme d using e levat or seek an d load b alancing techniqu es where the workl oad is dis tribute d in the mos t ef ficient m anner . Wh[...]

SmartStor NS2300N Product Manual 120 Choosing a RAID Level There are seve ral issue s to cons ider wh en choos ing the RAID leve l for y our V olume. The follo wing di scussi on su mmarizes some a dvant ages, disad vanta ges and app licati ons for ea ch ch oice. RAID 0 Recom mended applicati ons for R AID 0: •I m a g e E d i t i n g • Pre-Press[...]

Chapter 6: Tec hnology Background 121 RAID V olume Migration Migrati on is the process of: • Cha ngi ng th e RAI D lev el • Addin g disk d rives but ke eping the same RAID le vel In the m igration p rocess, t he exi sting RAID V olume is c alled th e Source . Th e propo sed RAID V olume is called t he Ta r g e t . Eac h targe t RA ID V olu me h[...]

SmartStor NS2300N Product Manual 122 Partition and For mat When yo u crea te a RAID V olume on Sm artS tor , the RAID V olume is automat icall y parti tioned and forma tted for you. T o use your RAID V olume, you mus t cr ea te Folders on the RAID V olume and assign service s to thos e Folder s accor ding to your requi rement s. Sma rtS tor provide[...]

123 Chapter 7: T roublesh ooting • Res pon din g to an Aud ibl e Alar m ( page 1 23) • Check ing the Sy stem S tatu s LED (pa ge 124) • Che cki ng D isk Status LED s (page 124 ) • Repla cing a Fa iled Dis k Driv e (p age 124) • Checkin g RAID V olume S tatus in P ASM (page 125) • Checkin g File System S tat us in P ASM (page 127) • Ch[...]

SmartStor NS2300N Product Manual 124 Checking the System S tatus LED The Smart S tor s ystem st atus LE D (see Figu re 1.) report s the c ondition of the Enclosu re fan a nd powe r supp ly: • Green – Normal En closure function • Amber – Ther e is a prob lem with the fan o r pow er s upply • Red – The fan, power s upply , or file sy stem[...]

Chapter 7: Troubleshooting 125 4. Inst all a n ew d isk driv e into t he car rier . 5. Place th e carrier w ith the n ew disk drive ba ck into t he open slot in the SmartS tor . If the fai led dri ve belon ged to a RAID V olume, the RAID V olume will be gin rebuildi ng as soon as the new drive is inst alled. Duri ng th e Re bui ld, th e D isk Statu[...]

SmartStor NS2300N Product Manual 126 • RAID 0 V olumes go offline aft er a disk drive failu re. A RAID 0 V olume cannot be rebui lt. All d ata on the V olume is l ost. Additional Det ails about Rebuilds • The Re build takes seve ral minut es, dep endin g on the s ize of your dis k drive s. • During a rebui ld, you c an acce ss yo ur folders o[...]

Chapter 7: Troubleshooting 127 4. On the Re cov er t ab, cli ck the op tion butto n beside the inval id RAID V olume. 5. C lick t he OK button. The Smar tS tor will reboot its elf to update its conf igurati on and rec ognize the RAID V olume. Checking File System S t atus in P ASM T ypically th e first indicatio n of a pr oblem with the Smar tS tor[...]

SmartStor NS2300N Product Manual 128 4. C lick t he Rebuild File Sys tem button. 5. In the c onfirma tion box , type yes in to the fi eld provi ded, th en click the OK button. Checking the Event Log in P ASM T o view the E ven t Lo g in P ASM: T o chec k Encl osu re stat us: 1. Start P ASM. See “P A SM i n y our Br ow ser” on page 80. Or see ?[...]

Chapter 7: Troubleshooting 129 Responding to Event s All even ts are reported in the Ev ent Log. M ost even ts are s imply re ports that the SmartS tor is respo nding to y our co mmands . Many e vents are also reported via ema il. The Sm artS tor ’s buzz er sounds for serious event s that req uire yo ur attentio n. A list of event categorie s is [...]

SmartStor NS2300N Product Manual 130 System fan speed is lo wer than 1800 RPM. Ch eck the system befo re co ntinu ing . Only repo rted whe n the Smart Fan is di sable d. See page 1 16. Replace the fan. Se e “Co nta cting T echnical Support” on pag e 140. AC Power failure. System will shu t do wn. Restore t he AC powe r . Then rest art the Sma r[...]

Chapter 7: Troubleshooting 131 Checking Enclosure S tatus in P ASM T o chec k Encl osu re stat us: 1. Start P ASM. See “P A SM i n y our Br ow ser” on page 80. Or see “ P ASM in SmartNA VI” on p age 81. 2. In the T ree, click the + besid e th e System icon. 3. C lick t he System Informati on icon . 4. C lick t he Enclosure Informa tion tab.[...]

SmartStor NS2300N Product Manual 132 Figure 5. The En closure Informa tion tab w ith malfunc tions sho wn The corre ctive ac tion you tak e depend s on th e nature of the pro blem: • If CPU temperatu re is a bove spe cificati on: • Be su re there is adequate air flo w around the Smar tS tor . • Be su re the amb ient temp erature is below 35°[...]

Chapter 7: Troubleshooting 133 Figure 6. Power Button, System S tatus and Ethernet Activity LEDs Solving Network Conn ection Problems Most ne twork conn ection pro blem s are the re sult of po or con nections . When the SmartS tor is fully boo ted and connec ted to the n etwork, the Ethernet Activity L ED indic ates st atus and activit y: • Green[...]

SmartStor NS2300N Product Manual 134 Checking Y our Email Inbox If you enabl ed Mail Alert in P ASM, the SmartS tor will send yo u an email mes sage when a problem arises. L ook for a m essage from “root.” Figure 7. Email messag e from the Sma rtS tor . See “Addin g an Emai l Alert Re cipie nt” on p age 109 fo r more i nformatio n about ema[...]

Chapter 7: Troubleshooting 135 Figure 8. Reset button and System S ta tus LED Resolving a Windows Firewall Issue If you a runnin g a person al fire wall on your Wind ows PC, the firewal l might preve nt the y ou fr om ac cess ing t he Sm art S tor ov er y our netw ork . Follow this proc edure to a dd an exceptio n for the SmartS tor: 1. From the Wi[...]

SmartStor NS2300N Product Manual 136 See “Find ing the Sm artS tor ’s IP Address” on pa ge 15. 10. I n the Extern al Port fiel d, type 49 152 . 1 1. Clic k the UDP o ption but ton. 12. I n the Intern al Port f ield, type 49152 . 13. C lick t he OK butto n. Figure 9. Win dows Firewall Advan ced Service Setting s 14. Cli ck t he OK buttons in t[...]

137 Chapter 8: Sup port • Frequ ently Asked Qu estio ns (below) • Cont acting T echnical Su pport (p age 14 0) • Limited W arranty (p age 143) • Returni ng Product For Rep air (p age 14 5) Frequently Asked Questions Also se e “Chapte r 7: T roublesho oting” on pag e 123. The SmartS tor worked OK until I turned it off. When I turned it o[...]

SmartStor NS2300N Product Manual 138 I tried t o connect my SmartStor a s a network drive using Sm artSYNC, but Win dows displ ayed an error m essage. There mi ght be an IP addres s confl ict betw een the Sm artS tor and anoth er device on yo ur netw ork. S ee your Networ k Admi nistrator for a ssist ance. I cannot lo g into the SmartS tor with thr[...]

Chapter 8: Support 139 Can I do a O ne T ouch Backup or a regula r Backup o n a protected folder or file on my Windo ws PC? No. Wi ndows does not al low Sma rtSYNC to ac cess pro tected folders a nd files. I f you wa nt to pe rform a bac kup, yo u must first dis able pr otection on your fol ders an d file s. Which FTP c lient s ar e comp atible wit[...]

SmartStor NS2300N Product Manual 140 Contacting T echnical Support Promise T echnica l Support pr ovides se veral supp ort option s for Promise users to acces s informa tion and u pdates . We e ncourage you to use one o f our e lectronic servic es, which provide p roduct inform ation upda tes for the most ef ficient s ervice and sup port. If you de[...]

Chapter 8: Support 141 Europe, Af rica, Middl e East Germany It al y E-mail Support e-Support O n-Line Fax Support +31 (0) 40 2 56 946 3 Attn: T echnical Su pport Phone Suppo rt +31 (0) 40 2 35 2600 If you wish to write us for su pport : Promise T echnolog y Europe B.V . Science Pa rk Eind hoven 554 2 5692 EL Son, The Neth erlands E-mail Support e-[...]

SmartStor NS2300N Product Manual 142 T aiwan China E-mail Support e-Support O n-Line Fax Support +886 3 578 2390 At tn: T echnical Supp ort Phone Suppo rt +886 3 578 2395 (e xt. 8822, 8823) If you wish to write us for su pport : Promise T echnolog y , Inc. 2F , No. 30, I ndustr y E. Rd. IX Science-b ased In dustrial Park Hsin-Chu 30075, T aiwan (R [...]

Chapter 8: Support 143 Limited Warranty Promise T echnology , Inc. (“Promise ”) warrants that for th ree (3) yea rs from the time of the del ivery of the produc t to the original end user: a) the pr od uct wi ll c onfor m to Prom ise’s sp eci fic ation s; b) th e produc t will be free from defect s in mate rial and workm anship un der normal [...]

SmartStor NS2300N Product Manual 144 No oth er docume nt, st atemen t or repre senta tion may be relied on to v ary the terms o f this lim ited warrant y . Promise ’s s ole respo nsibility with re spect to a ny pro duct is t o do one o f the follow ing: a) re place the produc t with a confor ming uni t of the same or s uperio r produ ct; b) repai[...]

Chapter 8: Support 145 Returning Product For Repair If you s uspect a produc t is not wo rking properly , or if you have any question s about y our prod uct, cont act ou r T echnical Sup port S taff through on e of ou r T echnical Servi ces, mak ing sure to provide the follo wing in formation: • Product m odel and serial number (re quired ) • R[...]

SmartStor NS2300N Product Manual 146 Y ou are respo nsible fo r the cos t of ins urance an d shipm ent of the p roduct to Promise . Note that d amage incurred d ue to i mproper tra nsport or p acka ging is not cov ered under the Li mited W arranty . When rep airing returned pro duct(s), Pro mise ma y repl ace defec tive p arts with new or recon dit[...]

147 Appendix A: Maintenan ce • Upgrading the Firmwa re (below) • Upgrading the Sof tware (page 1 48) • Conne ction Probl ems Af ter Rest art (page 149) Upgrading the Firmware Follow this proc edure to u pgrade the firmware on your Sm artS tor . Downloading the Firmware Up grade File T o download the upgrad e file: 1. P oin t you r br ows er t[...]

SmartStor NS2300N Product Manual 148 Upgrading the Softwa re Follow this proc edure to upgrade the Sma rtNA VII configurati on sof tware on your PC. The softw are upgrad e file automatic ally ov erwrites the existin g SmartNA VI inst allation on you r PC. Downlo ading the Software U pgrade Fi le T o download the upgrad e file: 1. P oin t you r br o[...]

Appendix A: Maintenance 149 Connection Problems After Restart If your Sm artS tor ’s netwo rk setting s were set to Obt ain an IP address auto mati cally , your DHCP ser ver might assi gn a dif feren t IP addre ss to the SmartS tor when you rest art the Sma rtS t or after is was shutd own for re pairs. This co nditio n does n ot appl y if you ass[...]

SmartStor NS2300N Product Manual 150[...]

151 Appendix B : Important Informatio n GNU Ge nera l Pub lic Lic ense This pro duct inc ludes co pyrigh ted third-p arty softwa re licens ed und er the terms of th e GNU Gen eral Pub lic Lic ense. Please s ee the GNU Ge neral Public Li cense (“GPL”) for the ex act terms and cond itions of this lic ense at www .gnu.org . The GPL source c ode in[...]

SmartStor NS2300N Product Manual 152[...]

153 Index A about this manua l 1 action s tatus, RAID Vo lume 100 AD domain 90, 138 add email aler t recip ient 109 folder 84 plug-in s in PASM 94 plug-in s in Smart NAVI 71 spare d rive 102 user 83 add membe r to grou p PASM 87 SmartNA VI 53 Add P rint er Wiza rd 32 Adva nced Setu p 12 APC UPS 111 architecture, S martStor 2 audi ble alar m 123 Aut[...]

SmartStor NS2300N Product Manual 154 D date and ti me 13, 112 DCHP server 83 default ga teway 83, 107 default NA S 70 default us er, Sma rtNAVI 51 delete email aler t recip ient 109 group in PAS M 88 group in SmartNA VI 54 RAID Vo lume 103 user in PASM 86 user in SmartNA VI 52 device name 13 DHCP server 13, 106 disconn ect networ k driv e 66 discon[...]

Ind ex 155 F fan cooling 6 speed 115, 132 FAT16 file forma t 13 8 FAT32 file forma t 37, 138 file pro tocol su pport 3 file syste m events 129 rebuild ing 127 status 127 finding S martStor ’s IP a ddress 15 firewall, W indows 135 firmware, upda ting 147 folder add 84 FTP sharin g 99 names 138 serv ice s 96 UNIX/Linux s haring 98 view 96 Windows s[...]

SmartStor NS2300N Product Manual 156 M Macintosh setup ac cess 92 setup netw ork drive 26 setup prin ting 35 mail al erts 134 Main Wi ndow, op en 46 Map Network Drive 21 maximum transmi ssion u nit (MT U) 107 memory stick format 138 formatting 104 view 104 migrate RAID volume 102 mirror RAID 119, 120 modify fo lder se rvices 96 moun t shar e fo lde[...]

Ind ex 157 PASM, c ont. enable /disabl e plug-i ns 95 event log 128 expand RA ID volume 102 group li st 86 in brows er 16, 80 langua ge 82 locate S martStor 114 log ou t 82 login 16, 17 migrate RAID volume 102 navigating the inte rface 82 network set tings 106 RA ID vol ume stat us 100 remove gr oup member 87 set qu ota 88 Setup Wiza rd 83 through [...]

SmartStor NS2300N Product Manual 158 recipi ent, em ail alert 139 add 109 delete 109 reco ver R AID volume 126, 139 recreate R AID volum e in Smart- NAVI 57 remove gr oup member PASM 87 SmartNA VI 53 replac ing a d isk driv e 124 resolv ing c onnec tions 132 restor e back up files 61 RJ45 con nector 7 S save backup event l og 62 schedul e a bac kup[...]

Ind ex 159 SmartNAVI, cont. open from desktop 45 open/dele te downl oaded f ile 77 pause/r esume down load 76 RA ID vol ume stat us 56 recreate RAID volume 57 remove down load link 76 remove gr oup member 53 setting up S martStor 11 updating 148 user lis t 52 user na me and pas sword 12 view event log 71 view plug -in list 72 SmartSt or boot after [...]

SmartStor NS2300N Product Manual 160 user na me NS4300N 36 PASM 80, 81 SmartNA VI 12 SmartSt or 25, 27, 30, 33 user, ad d PASM 85 SmartNA VI 50 through S etup Wizar d 83 V view backup e vent log 62 backup sc hedule s 60 downlo ad list 76 downlo aded lis t 77 email aler t list 109 enclosu re in fo 115 event log 71, 108 folders 96 memory stick 104 vi[...]