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Promise Technology SuperSwap 4600 manual

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Table of contents for the manual

  • Page 1

    S UPER S WAP 4600 U SER M ANUAL V ers ion 1 .0a[...]

  • Page 2

    SuperSwap 4600 User Manual ii Copyright © 2006 Promise T echn ology , Inc. All Right s Reserved. Copyri ght by Promis e T ec h nology , Inc. (Pro mise T echnol ogy). No p art of this man ual ma y be repro duced or trans mitted in any form w ithout the express ed, written permission of Promise T ec hnolog y . T rademarks Promise , and the Pro mise [...]

  • Page 3

    Notices iii Radio Frequency Inte rf ere nce S t atement This equipm ent has been te sted an d found to compl y with the limit s for a Class B digi tal devic e, purs uant t o Par t 15 of t he F CC Rule s. These lim it s a re desi gned t o pro vid e re aso nabl e pr ot ec ti o n a ga i ns t ha rmf ul i nte rf er enc e in a r es i dent ia l ins tall a[...]

  • Page 4

    SuperSwap 4600 User Manual iv[...]

  • Page 5

    v Content s Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About This Ma nual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Specifi catio ns . . . . . . . . . .[...]

  • Page 6

    SuperSwap 4600 User Manual vi[...]

  • Page 7

    1 Chapter 1: Introductio n • About This Manual , below • Ove rv iew , page 2 • S pecific ations, p age 3 • Key F eatures, p age 3 Than k you for purc hasing Promi s e T e chnology’ s Supe rSwap 460 0 internal disk driv e enclos ure. About This Manu al This User Manu al desc rib es ho w t o set up, use and mai ntai n th e Su pe rS wa p 460[...]

  • Page 8

    SuperSwap 4600 User Manual 2 Overv i ew The Su perSwap 4600 drive encl osure ins talls eas ily into three c o ntiguou s 5.25 - inc h compon ent bays in your perso nal compute r or workst ation. SuperSwa p 460 0 drive ca rrier and enclo sure e xtend the d ata stora ge c apa biliti es of yo ur system b y add ing up to f our additiona l 3.5-inc h or 2[...]

  • Page 9

    Chapter 1: Introduction 3 Figure 2. SuperSwap 4 600 Rear V iew Specifi cations • Fit s most 3.5-inc h and 2.5 -inch f o rm factor SA T A or SAS disk d rives • Occup ies three conti guous 5.25-in ch comp onent b ays in PC chassis • S tandar d Serial A T A interfac e • Built -in Enclosure , Array S tatus and Drive Ac tivity LED indicato rs ?[...]

  • Page 10

    SuperSwap 4600 User Manual 4 • Suppo rts st and ard 10,000 rpm and 15,00 0 rpm SA S disk drives • Combi ne with Promis e Serial A T A RAID produc ts to provide s triping (RAID 0), m irroring (RAID 1), distri buted p arity (RAID 5) and mi rroring/stripin g (RAID 10) a t the hardware lev el • Suppo rts Promis e Serial A T A RAID pro ducts • S[...]

  • Page 11

    5 Chapter 2: Inst allation • Unp ack your Sup erSwap 4600 (below) • I nstal l th e E ncl osu re ( bel ow ) • Inst all a Di sk Drive (p age 1 1) • Remov e a Disk Dr iv e (p age 14) Unpack your SuperSwap 4600 The Su perSwap 4600 box cont ains the fol lowing ite ms: There are two phas es to install the SuperSwap 4600 into your comput er: • I[...]

  • Page 12

    SuperSwap 4600 User Manual 6 4. Remov e the drive c arriers fro m the S uperSwap 460 0 enclos ure and set them asid e. 5. If yo ur PC chassis uses slid e bracket s (above), att ach tw o sli des to each sid e of the SuperSwap en closure. Oth erwise, co ntinue with S tep 6.[...]

  • Page 13

    Chapter 2: Inst allation 7 6. Careful ly slide th e SuperSwap 4 600 enclo sure i n to the drive bays. 7. Align the front of th e housing asse mbly with the front o f your compu ter . 8. If yo ur PC chass is ha s fixed mou nting brac kets, inst all and snug the eight screw s into the ei ght threaded m ounting hole s (four on each side) o f the hous [...]

  • Page 14

    SuperSwap 4600 User Manual 8 9. Conn ec t a Se ria l A T A ca ble s fr om yo ur F as t Trak or Supe rTrak Con tr oll er card. Promise recommends c onnecting th e Serial A T A cables in Por t number order . For ex ample , the to p connector i s Port 1 and i t connect s to Por t 1 on the F astT rak contro ller card, as shown a bove. 10. Conne ct the [...]

  • Page 15

    Chapter 2: Inst allation 9 1 1. Option al. If you are inst alling mul tip le Supe rSw ap 460 0s , inst a ll a 6-pin dai sy- chai n c ab l e f ro m the dai sy -ch ain O UT c onn ec t or o f th e fi rst SuperSwa p to the da isy-chain I N connecto r of the se cond. Y o u can d aisy- chain up to two Su perSwap 4600 enclosures . Daisy Chain 6-p in Ca bl[...]

  • Page 16

    SuperSwap 4600 User Manual 10 12. Conne ct three of your comput er’s intern al powe r cables to the power conn ectors on th e back of the SuperSwap en closure. Provide a direct conn ection to the power supp ly for all thre e SuperSwap power con nectors. 13. Set th e Se qu enti al S tartup s wit ch to ON . See “Se que nti al S t artup O pti on?[...]

  • Page 17

    Chapter 2: Inst allation 11 Sequential S t artup Option Seque ntial S tartup enables Supe rSwap to st art on e disk driv e at a time in order to elimin ate a s udden heavy dr aw on the c ompute r ’ s power su pply . The s witch i s located o n the back o f the SuperSwa p enclosure (see abov e). ON is to the left, OFF is to the right. The ON setti[...]

  • Page 18

    SuperSwap 4600 User Manual 12 1. Careful ly pla ce a SA T A or SAS disk driv e i nto t he d riv e ca rrie r and sl ide it al l the wa y to the back . 2. Inst all an d tight en the four mounting screws through the sid es of the d rive carrier (a bove).[...]

  • Page 19

    Chapter 2: Inst allation 13 2.5-inc h Drive 1. Careful ly lay t he dis k driv e and bracke t into the drive carrier . Be sure the dat a and po wer conn ectors face out though the slot in t he carr ier .. 2. Careful ly turn the drive c arrier over a nd support t he disk drive. Ins tall th e four coun tersin k screws thro ugh the ho les in the bo tto[...]

  • Page 20

    SuperSwap 4600 User Manual 14 Inst all Drive Carrier into Enc losure 1. Careful ly slid e the d rive carrier into the housi ng assembl y with t he handle turne d out all the w ay . 2. As th e carrie r snap s into plac e, the h andle will swing inwa rd. 3. Press the handle f l at against t he drive c arrier to fully seat it. Remove a Dis k Drive 1. [...]

  • Page 21

    Chapter 2: Inst allation 15 RAID Management Software (W ebP AM) Y ou can combi ne Su perSwa p 460 0 with a Pr omi se Fas tT rak RA ID C ontrol ler a nd W ebP AM Sof tware on your PC . WebP AM provid es a graphic user interf ace (GUI) for arra y manag ement and en closure m onito ring. The sc ree n abov e ap pea rs w hen you cl ic k the SuperSwa p i[...]

  • Page 22

    SuperSwap 4600 User Manual 16[...]

  • Page 23

    17 Chapter 3: T roubleshoo ting •L E D s ( b e l o w ) • Interp ret LED Displ ays (page 18) • Disk Drive Repla cement (p age 21 ) • F an Rep l ac em ent (pag e 2 2) • Cont act T echnical Su pport (p age 23 ) LEDs Figure 1. SuperSwap 4 600 has one LE D for Enclosure S tatus and two LEDs for e ach disk drive Note As long as the W ebP AM Sof[...]

  • Page 24

    SsuperSwap 4100 User Manual 18 T roubl eshoo ting is based o n observing and analy zing LED colors. Th ere are three types of LEDs on SuperSwap 460 0: • Encl osure – Repo rts enc losure cond itions i ncluding vo ltage, termp e rature and fan speed • S tatus – Repo rts spec ific disk d rive conditi ons • Activ ity – Report s read and wri[...]

  • Page 25

    Chapter 3: Troubleshoo ting 19 Event: A S tat us LED is am ber (yello w ). Cause: The dis k drive is s pinning up a s the com puter is bootin g. W ait f or the comput er to finis h. If th e computer is fully boote d, the driv e cou ld be C ritic al and in the process o f rebuild ing. The LED w i ll return t o green st atus wh en the re build is c o[...]

  • Page 26

    SsuperSwap 4100 User Manual 20 Event: The Enclo sure LED is a mber (yellow). Cause: There is one incident of volta ge, tempe ratur e or fan speed is out of specif ication. T he SuperSwap will still function . Fix: R un th e WebP AM so ftwar e (on th e FastT rak C D) and cl ick on En clos ure V iew for spec ific information. If yo u do not h ave W e[...]

  • Page 27

    Chapter 3: Troubleshoo ting 21 Event: WebP AM report s tempe rature out of spe cification. Cause: The enc losure tempe rature has risen abo v e 52 ° C (1 2 6 ° F). Fix: V erify tha t all th e drive carrie rs ar e prope rly ins tal led in the enc losu re. Ch eck fan op era tio n us in g W ebP AM. If thes e are OK, power down the PC and ope n th e [...]

  • Page 28

    SsuperSwap 4100 User Manual 22 Fan Replacement T o replace a fan on t he SuperSwap 4 600, do the fo llowing: 1. Power down the PC. 2. Remov e the Supe rSw ap enc lo su re from the PC chas sis . 3. Remov e the tw o mou ntin g scr ews on the fan. 4. Pull the fan from th e two mount ing pi ns and the wire away from the bracket. Do not bend the b racke[...]

  • Page 29

    Chapter 3: Troubleshoo ting 23 Contact T echnical Supp ort Promi se T ec hnical Supp ort provide s several s upport option s for Promise use rs to acces s informatio n and upda tes. We e ncourage you to use o ne of our e lectron ic servic es, w hich prov ide p rodu ct inf ormatio n upda tes fo r the mo st ef fic ient s ervice and s uppor t. If y ou[...]

  • Page 30

    SsuperSwap 4100 User Manual 24 Germ any It a ly Ta i w a n E-mail Supp ort suppor t-de @prom is e-e me a.c om Fax T echnic al Support +49 (0) 2 31 56 76 48 - 29 Attn: T echnical Supp ort Phone T echni cal Support +49 (0) 2 31 56 76 48 - 10 If you wish to write us for su ppor t: Promise T ec hnolog y Germany Europ aplatz 9 44269 Do rtmund, Germ any [...]

  • Page 31

    Chapter 3: Troubleshoo ting 25 China Limited Warranty Promise T echnol ogy , Inc. (“Pro mise”) warra nts that f or three (3) yea rs from the time of the deliv ery of the produc t to the original end user: a) the prod uc t w il l con for m to P rom ise’s sp eci fic ati ons ; b) the pro duct will be free from defect s in m aterial and workm ans[...]

  • Page 32

    SsuperSwap 4100 User Manual 26 Disclaime r of other warrantie s This warranty covers only part s and l abor , and exclu des coverag e on sof tware item s as exp ressly s et above . Exce pt as expres sly set forth above, Promi s e DISCLAIMS a n y warranties, expr essed or imp lied, by st atute or oth erwise, rega rding t he product , includi ng, wit[...]

  • Page 33

    Chapter 3: Troubleshoo ting 27 Y our Res ponsibilities Y ou are responsibl e for determin ing whether the pro duct is appro priate for your use and wil l interfac e with y our equipmen t without m alfunctio n or da mage. Y ou are a lso respons ible for ba cking up y our data before insta lling any pr oduct and for reg ularly back ing up your d ata [...]

  • Page 34

    SsuperSwap 4100 User Manual 28 Y ou m ust follow the p ackaging guidelines for returning pro ducts : • Use the ori g inal shi ppi ng ca rt on an d pack agin g • Incl ude a s ummary of the prod uct’s p roblem(s) • W rite an att ention line on the b ox with the RMA number • Incl ude a c opy of proof of purchase Y ou are responsibl e for the[...]