Raritan Computer MCIP116 manual

MasterConsole IP MCIP18, MCIP116 User Guide Copyright © 2007 Raritan Computer, Inc. MCIP-0D-E November 2007 255-18-0020[...]

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Copyright and Tradem ark Information This document contains proprietary inform ation that is protected by copyright. All rights reserved. No part of this document may be phot ocopied, reproduced, or tr anslated into another language without express prior written consent of Raritan Computer, Inc. © Copyright 2007 Product nam es mentioned in th is d[...]

Safety Guidelines To avoid potentially fatal shock hazard a nd possible damage to Raritan equipm ent: • Do not use a 2-wire power cord in any product configuration. • Test AC outlets at your computer and monitor for proper polarity and ground ing. • Use only with grounded outlets at both the com puter and monitor. When using a backup UPS, pow[...]

C ONTENTS i Content s Chapter 1: Introduction .................................................................. 1 MasterConsole IP Overview ........................................................................................ 1 Product Photo ........................................................................................................[...]

ii C ONTENTS Appendix G: MCIP Video Modes ................................................... 67 Appendix H: FAQs ......................................................................... 69[...]

F IGURES iii Figur es Figure 1 MCIP 116 Unit ............................................................................................................................... 1 Figure 2 One-Tier Configuratio n .................................................................................................................. 3 Figure 3 MCIP Rear Panel [...]

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C HAPTER 1: I NTRODUCTION 1 Chapter 1: Introduction MasterConsole IP Overview Raritan's keyboard/video/mouse (KVM) switches are engineered to provide reliable, cost- effective, central control of multiple computer s. This elim inates the cost and clutter of unnecessary equipment, reclaims space, and improves productivit y for a host of applica[...]

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C HAPTER 2: I NSTALLATION 3 Chapter 2: Installation Getting Started MasterConsole IP is designed for quic k, easy installation and operation: 1. Physically configure MCIP. 2. Install MCIP and connect computers. 3. Configure MCIP software. 4. Assign computer names and set channel-specific scan rates for attached computers. 5. Turn ON security and ch[...]

4 M ASTER C ONSOLE IP U SER G UIDE Installation 1. Power OFF all computers to be connected to MCIP. 2. Plug a keyboard, m onitor, and mouse into the keyboard, monitor, and m ouse ports on the rear panel of the MCIP. Figure 3 MCIP Rear Panel 3. Power ON MCIP. 4. Using an MCIP cable (CMCIP20, 40, or 90), plu g the 15-pin connector into one of t he nu[...]

C HAPTER 3: O PERATIO N 5 Chapter 3: Operation Use the Configuration Menu is to specify your MC IP configuration and to set or change operation parameters. 1. Activate the On-Screen User Interface ( OSUI ) by pressing the Hot Key (default: Left CTRL key on keyboard) three times rapidly. When the OSUI appears, press F4 to access the Configuration Me[...]

6 M ASTER C ONSOLE IP U SER G UIDE Note: Both Green mode and Previous Channel Key functions are disabled, and no further changes to their default values can be made.. 3. To exit the Configuration Menu, press a Func tion key on your keyboard to access a different menu, as displayed along the bottom of the menu screen. Press Esc to exit the OSUI and [...]

C HAPTER 3: O PERATIO N 7 Using MasterConsole IP Security Feature Restrict access to MCIP by turning security ON or OFF in the Administration Menu. Up to six passwords can be defined in the Administrati on Menu – one Administration Password and five User Passwords. If security is ON and the system is idle (no keyboard or mouse activity for a time[...]

8 M ASTER C ONSOLE IP U SER G UIDE a. To turn Security ON/OFF (default is OFF): Press the Ç / È keys to toggle. b. To change Security activation delay time (default is 15 minutes). Move to the Time Out field, then type a number from 01 to 99 , or use the Ç / È keys to specify a time interval. If the system will remains inactive (no keyb oard or[...]

C HAPTER 3: O PERATIO N 9 b. As the computer status changes (active/in active), the MCIP updates the Status column periodically. To enable a user to see the new status immediately, activate the OSUI and press F8-Upgrade Computer Status. The MCIP will scan the channels and update the computer status and then return to the previous m enu. c. For any [...]

10 M ASTER C ONSOLE IP U SER G UIDE Assigning Names and Scan Rates When you specify non-computer devices (MasterConsole units) connected to base MCIP channels, these devices are assigned default na mes in the base MCIP Selection Menu. Because computers can be connected to each channe l of an MCIP unit, a page is automatically created for the MCIP i[...]

C HAPTER 3: O PERATIO N 11 MasterConsole IP Operation Selecting a Computer 1. Activate the OSUI by pressing the Hot Key three times rapidly. The Selection Menu appears. Figure 10 Selection Menu 2. The Selection Menu lists channels sorted either numerically by Channel ID or alphabetically by Name. Default: by Channel ID. Press F12 to toggle. a. The [...]

12 M ASTER C ONSOLE IP U SER G UIDE c. The Channel ID and Name will display on the monitor for the time interval specified in the Configuration Menu. d. Press Home at any time to return to the first ch annel on the first page of the Selection Menu. Press End at any time to advance to the last channel on the last page of the Selection Menu.[...]

C HAPTER 4: R EMOTE M ANAGEMENT AND O PERATION 13 Chapter 4: Remote Management and Operation Initial Configuration MCIP comes pre-configured with the values shown below, and its communication interfaces are based on TCP/IP. You must perform an initial IP configuration to access MCIP for the first time. PARAMETER VALUE IP auto configuration DHCP IP [...]

14 M ASTER C ONSOLE IP U SER G UIDE IP [192.168.1.22]: NetMask [255.255.255.0]: Gateway (0.0.0.0 for none) [0.0.0.0]: • IP auto configuration: With this option you can specify whether MCIP should fetch it’s network settings from a DHCP or BOOTP server. For DHCP y ou have to enter dhcp And for BOOTP supply bootp accordingly. If you specify no ne[...]

C HAPTER 4: R EMOTE M ANAGEMENT AND O PERATION 15 Navigation Upon successful login, the MCIP Home appears. Click Logout to exit MCIP. Click Home to return to this Home Page. Click Console to launch MCIP Remote Console. Use these buttons to toggle to different sections in MCIP Figure 11 MCIP Home Page If there is no activity for 30 minutes, you will[...]

16 M ASTER C ONSOLE IP U SER G UIDE The Remote Console The Remote Console is the redirected screen, keyboard, and mouse of the remote host system that MCIP controls. Remote Console Control Bar Options button Double Sync button Sync Mouse button Auto-adjust button Predefined Shortcut button Main Window Remote Console Status Bar Figure 12 Remote Cons[...]

C HAPTER 4: R EMOTE M ANAGEMENT AND O PERATION 17 can circumvent such problems by adjusting the keyboard of your remote system to the same mapping as your local one. The Remote Console window attempts to show the remote screen at optimal size, so it adapts its size automatically to the size of the remote screen. You can resi ze the Remote Console w[...]

18 M ASTER C ONSOLE IP U SER G UIDE Options Menu When you click Options in the Control Bar, a drop-down menu appears. Figure 14 Options Menu • Monitor Only – toggles the MCIP between no rem ote console interaction and remote monitoring. • Exclusive Access – users with the appropriate permissions can close all other users on the Remote Conso[...]

C HAPTER 4: R EMOTE M ANAGEMENT AND O PERATION 19 − Chat has no message history, that is, mes sages are received only after opening Remote Console. Messages sent previously to login w ill not appear to a user who opens Remote Console afterward they are broadcast. • Video Settings – activates the Video Settings panel for adjusting MCIP video s[...]

20 M ASTER C ONSOLE IP U SER G UIDE • Soft Keyboard − Show – activates the Soft Keyboard; if your host system runs a different language and country mapping than your administration machine, you should activate Soft Keyboard. − Mapping – select language and country mapping for Soft Keyboard. Figure 16 Soft Keyboard Mapping Menu • Local K[...]

C HAPTER 4: R EMOTE M ANAGEMENT AND O PERATION 21 Remote Console Status Bar The Status Bar shows console and connection state Figure 18 Remote Console Status Bar Screen Size – Remote screen si ze appears at the very left of the Status Bar. The value in parentheses indicates the connection to the Remote Console: Norm: a standard connection without[...]

22 M ASTER C ONSOLE IP U SER G UIDE Remote Management Settings Remote Control KVM Console Figure 19 KVM Console Screen In the Active KVM Port panel, click on the drop-down Active Port arrow to select the active port. Click Switch to change. In the Remote Console Preview panel, click on the Click to open link t o open the KVM console. Click Refresh [...]

C HAPTER 4: R EMOTE M ANAGEMENT AND O PERATION 23 Telnet Console Figure 20 Telnet Console Screen MCIP firmware features a Telnet gateway that enables you to connect to MCIP via a standard Telnet client. Use a terminal program such as xt erm, TeraTerm or Putt y to connect to MCIP. If you prefer, issue the Telnet command on a command line or by using[...]

24 M ASTER C ONSOLE IP U SER G UIDE User Management Change Password Figure 21 Change Password Screen In the Change Password panel, type your new password in the New Password field. Retype the password in the Confirm New Password field. Click Apply to change your password. Users and Groups Figure 22 Users & Groups Screen User and Group managemen[...]

C HAPTER 4: R EMOTE M ANAGEMENT AND O PERATION 25 The User Management panel helps you add, edit, copy, and delete users. To add new users: New user name : Type an abbreviation or nickname for the new user. Full user name: Type the new user’s full name. Password: Type the new user’s password (must be at least four characters). Confirm Password: [...]

26 M ASTER C ONSOLE IP U SER G UIDE Group Management Figure 23 Group Management Screen The Group Management panel helps you add, edit, copy, and delete groups. To add a new group: Type the new group’s name in the New group name field. Click Create . To edit an existing group’s name: Click on the drop-down Existing group arrow and choose a group[...]

C HAPTER 4: R EMOTE M ANAGEMENT AND O PERATION 27 Permissions Figure 24 User/Groups Permission Screen Use the User/Group Permissions panel to change permissions of users and groups. Each user or group in MCIP is assigned a set of permissions, used to aut horize access to certain MCIP functions. By default, the super user adm in has all permissions [...]

28 M ASTER C ONSOLE IP U SER G UIDE − allow access – The selected user can use this function. − group setting – No specific permission, uses the permissions inherited from the group(s) to which the user belongs (default: deny access ). To change port permissions: Click on the Setup Port Access Permissions link (please see the section Port P[...]

C HAPTER 4: R EMOTE M ANAGEMENT AND O PERATION 29 KVM Settings User Console User Console settings are user-specific: a s uper user can customize these settings for each individual user, and changing settings f or one user does not affect settings for any other user. Figure 26 User Console Screen In the Remote Console Settings for User panel, click [...]

30 M ASTER C ONSOLE IP U SER G UIDE Note: In order for “ActiveX control” option to wo rk, KVM Vision Viewer needs to be installed for using KVM Remote Access with MCIP. In the Miscellaneous Remote Console Settings panel, click on the checkbox before Start in Monitor Mode to set the initial value for monitor mode. B y default, monitor mode is di[...]

C HAPTER 4: R EMOTE M ANAGEMENT AND O PERATION 31 Keyboard/Mouse Figure 27 Keyboard/Mouse Settings Screen In the Targeted KVM Port panel, click on the Selected Port drop-down arrow and choose the desired port from the list. Click Update to select the port. In the Keyboard/Mouse Settings panel , click on the PS/2 Keyboard Model drop-down arr ow and [...]

32 M ASTER C ONSOLE IP U SER G UIDE Video Figure 28Video Settings Screen In the Local Video Port Settings panel, click on the Enable local video port checkbox to indicate if the local video output of the MCIP is active and passing through the incoming signal from the host system. In the Miscellaneous Video Settings panel, click on the Noise filter [...]

C HAPTER 4: R EMOTE M ANAGEMENT AND O PERATION 33 Vertical Frequency (Hz): The vertical (refresh) frequency in Hz. Total horizontal pixels: The total amount of pixels per line, including the non-visible and blanking area. Polarity: The polarity (positive/negative) of the synchronization signals (V is vertical, H is horizontal). Description: Provide[...]

34 M ASTER C ONSOLE IP U SER G UIDE Device Settings Network Figure 30 Network Settings Screen Network settings allow you to change networ k-related parameters. Changes are applied immediately. The initial IP configuration in the Network Basic Settings panel is usually completed directly on the host system using the In itial Configura tion settings [...]

C HAPTER 4: R EMOTE M ANAGEMENT AND O PERATION 35 Dynamic DNS Figure 31 Dynamic DNS Settings Screen MCIP is accessible via the DSL router that that is dynamically assigned by the provider. Because an administrator may not know the IP address assigned by the provider, MCIP connects to a special dynamic DNS server, where it registers its IP address. [...]

36 M ASTER C ONSOLE IP U SER G UIDE Security Figure 32 Security Settings Screen In the Encryption Settings panel, click on the checkbox before Force HTTPS for Web ac cess to enable access to the Web front-end only if using an HTTPS connection. If enabled, MCIP will not check the HTTP port for incoming connections. Please see the section Certificate[...]

C HAPTER 4: R EMOTE M ANAGEMENT AND O PERATION 37 To edit a rule: Type the Rule #. Click Append . Edit the IP/Mask or Policy as needed. Click Apply. To add a new rule: Type a Rule #, an IP/Mask, and select the Policy. Click Insert . To replace a rule: Type the Rule #, the IP/Mask and set the policy. Click Replace. To delete a rule: Type the Rule #.[...]

38 M ASTER C ONSOLE IP U SER G UIDE Certificate Figure 33 Certificate Settings Screen MCIP uses the Secure Socket Layer (SSL) protoc ol for encrypted network traffic between itself and connected clients. While establishing the conne ction, MCIP exposes its identity to the client using a cryptographic certificate. Upon delivery, t his certificate an[...]

C HAPTER 4: R EMOTE M ANAGEMENT AND O PERATION 39 When the SSL Certificate Signing Request screen appears, click Download. Figure 34 SSL Certificate Signing Request Screen Send the saved CSR to a CA for certification. You must follow an authe ntication process according to the CA you select. When you receive the SSL Certificate file from the CA, sa[...]

40 M ASTER C ONSOLE IP U SER G UIDE Serial Port Figure 35 Serial Port Settings Screen Use the Serial Port settings screen to specify th e device connected to the serial port and how to use it. In the Serial Port 1 Settings panel, click o n the radio button be fore the option that best fits the connected device. • Configuration login: Do not use t[...]

C HAPTER 4: R EMOTE M ANAGEMENT AND O PERATION 41 • Passthrough access to serial port 1 via Telnet: Select this option to connect an arbitrary device to the serial port and access it (assuming it provides terminal support) via Telnet. Select the appropriate options for the seria l port from the drop- down menus and use the Telnet Console or a sta[...]

42 M ASTER C ONSOLE IP U SER G UIDE Authentication Figure 37 Authentication Settings You can use local authentication with MCIP, or st ore information in a central LDAP directory or in a RADIUS server. If using LDAP or RADI US, specify Authentication information here. LDAP: Type the name or IP address of the LDAP server containing all the user entr[...]

C HAPTER 4: R EMOTE M ANAGEMENT AND O PERATION 43 RADIUS protocol itself is well specified a nd tested. Currently, Raritan does not support challenge/response. An Access Challenge response is seen and evaluated as an Access Reject. To access a remote device using the RADIUS protocol you must first log on, then specify your username and password. Th[...]

44 M ASTER C ONSOLE IP U SER G UIDE Event Log Figure 38 Event Log Screen In Event Log Targets panel, choose how many log entries are shown on each page and clear log files. Events such as login failures or firmware updates are logged to log ging destinations. Each event belongs to an event group that can be activ ated separately. A common way to lo[...]

C HAPTER 4: R EMOTE M ANAGEMENT AND O PERATION 45 Note: In contrast to the internal log file on the MCIP , the size of the NFS log file is not limited. Every log event will be appended to the e nd of the file so it grows continuously and you may have to delete or move it occasionally. • SMTP Logging enabled: With this option the MCIP is able to s[...]

46 M ASTER C ONSOLE IP U SER G UIDE Maintenance Device Information Figure 39 Device Information Screen The Device Information screen summarizes MCIP information. The specific support information in the data file can be used in the event of a system problem and sent to Raritan so that we can better assist you. Figure 40 Connected Users Screen The Co[...]

C HAPTER 4: R EMOTE M ANAGEMENT AND O PERATION 47 Event Log Figure 41 Event Log Screen The Event Log includes events stored by MCIP. Event date, name, and a description with issuing IP address are saved and listed. Click on the Prev and Next links to browse from page to page within the list. Update Firmware Figure 42 Update Firmware Screen MCIP is [...]

48 M ASTER C ONSOLE IP U SER G UIDE • The Update Firmware panel appears, displaying the version number of your current firmware and the version numbe r of the new firmware. Press Update to update the new firmw are. Note: This process takes a few minutes. It is not reversible. Please ensure that the MCIP unit’s power supply will not be interrupt[...]

C HAPTER 4: R EMOTE M ANAGEMENT AND O PERATION 49 Unit Reset Figure 43 Unit Reset Screen The unit reset panels allow you to reset specific parts of the MCIP unit, including keyboard and mouse, the video engine, and the MCIP itself. You must reset the MCIP card to activate newly updated fir mware. Resetting the card closes all current connections to[...]

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A PPENDIX A: S PECI FICATIONS 51 Appendix A: Specifications The MCIP unit must be operated only with th e provided power supply. Use of other power supplies voids the product liability of the manufacturer. If the pow er supply shows a malfunction, do not open it; contact Raritan Technical Support immediately for a replacement. The power cord of the[...]

52 M ASTER C ONSOLE IP U SER G UIDE MCIP Cables: Part No. Length Connectors CMCIP20 6.56’ (2M) HD15(M) to HD15(M), 2x mini-DIN6(M) CMCIP40 13.12’ (4M) HD15(M) to HD15(M), 2x mini-DIN6(M) CMCIP90 29.52’ (9M) HD15(M) to HD15(M), 2x mini-DIN6(M)[...]

A PPENDIX B: S YSTEM D EFAULT S ETTINGS 53 Appendix B: System Default Settings F UNCTION S ETTING Administration Password (super user ‘admin’) raritan (case sensitive) AutoScan OFF AutoScan mode Global AutoSkip OFF Channel-Specific Scan Rate 3 seconds Global Scan Rate 3 seconds Hot Key L-Ctrl L-Ctrl L-Ctrl ID Display Interval 3 seconds MasterCo[...]

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A PPENDIX C: O N -S CREEN U SER I NTERFACE F UNCTION K EYS 55 Appendix C: On-Screen User Interface Function Keys P RESS ... WHEN YOU WANT TO ... F1 Go to the Help Menu; get a list of all the Function ke ys F2 Go to the Selection Menu; view the list of channels or select a channel F3 Go to the Edit Names and Scan Rate Menu; change channel Names or I[...]

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A PPENDIX D: MCIP C ONFIGURATIONS 57 Appendix D: MCIP Configurations Programming MCIP at Power Up MCIP Product Design Background and Considerations • User connection and operation of MCIP is through the unit' s local KVM port (marked Keyboard, Monitor, Mouse – Din 6F,HD15F, Din 6F) on the back panel of each MCIP. • For operation, a conso[...]

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A PPENDIX E: G LOSSARY AND A CRONYMS 59 Appendix E: Glossary and Acronyms Glossary T ERM D EFINITION Administration Menu Used to restrict access to MCIP; toggle Security ON/OFF and to change Administrator’s Password and up to five User Passwords. Administration Password The only Password with access to the Ad ministration Menu, through the Admini[...]

60 M ASTER C ONSOLE IP U SER G UIDE T ERM D EFINITION Scan Rate The duration (in seconds) a cha nnel’s computer is to rem ain displayed on the monitor when AutoScan is activated. Global Scan Rate: Scan rate is th e same for all computers, if the Mode field in the Configuration Menu is set to Global. Channel-Specific (Individual) Scan Rate:: Scan [...]

A PPENDIX E: G LOSSARY AND A CRONYMS 61 Acronyms ACPI Advanced Configuration and Power Interface A specification that enables the operating system to implement power management and system configuration. ATX Advanced Technology Extended A part icular specification that covers the style of motherboards and enclos ure introduced by Intel in 1995. DHCP[...]

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A PPENDIX F: T ROUBLESHOOTING 63 Appendix F: Troubleshooting P ROBLEM S OLUTION No power. a. Check power cord. b. Make sure power switch is turned ON. c. Check cable connection from PC to MCIP. No video display for one or all computers. a. Check video cable’s connection to the PC. b. Check the monitor and PC: Turn off power to MCIP and t he PCs. [...]

64 M ASTER C ONSOLE IP U SER G UIDE P ROBLEM S OLUTION Repeated "MOUSE INSTALLATION FAILURE" at power-up of PC. a. The mouse cable from the PC to MCIP is loose. Secure the connection and power up again. b. If the problem only occurs to new PCs which are being added to the system, the firmware in the KVM (MCIP internal mouse emulator) may [...]

A PPENDIX F: T ROUBLESHOOTING 65 Initial IP Configuration Initially the MCIP network interface is conf igured with the parameters shown: PARAMETER VALUE IP auto configuration DHCP IP address 192.168.1.22 Netmask 255.255.255. 0 Gateway None IP access Disabled If this initial configuration doesn’t meet your local requirements, you need to do the in[...]

66 M ASTER C ONSOLE IP U SER G UIDE The Remote Console The Remote Console is the redirected screen, keyboard and mouse of the remote host system to which MCIP is attached. The Web browser whic h is used for accessing MCIP has to supply a Java Runtime Environment version 1.1 or higher. The Remote Console will behave exactly the same way as if you we[...]

A PPENDIX G: T ROUBLESHOOTING 67 Appendix G: MCIP Video Modes The table below lists video modes supported by MC IP. Avoid using custom video settings with MCIP, as the unit may not detect them. R ESOLUTION ( X , Y ) R EFRESH R ATES (H Z ) 640x350 70, 85 640x400 56, 85 640x480 60, 67, 72, 75, 85, 90, 100, 120 720x400 70, 85 800x600 56, 60, 70, 72, 7[...]

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Appendix H: FAQs Q UESTION / P ROBLEM A NSWER / S TATEMENT The remote mouse does not work or is not synchronous Ensure the mouse settings in MCIP match the m ouse model. There are some circumstances where th e mouse synchronization process could behave incorrectly The video quality is bad / the picture is grainy Try to correct the brightness and co[...]

70 M ASTER C ONSOLE IP U SER G UIDE Q UESTION / P ROBLEM A NSWER / S TATEMENT Remote Console doesn’t open with Opera in Linux Some versions of Opera do not grant enough perm issions if the signature of the ap- plet cannot be verified. To solve the problem, add the lines grant codeBase "nn.pp.rc.RemoteConsoleApplet" { permission java.lan[...]

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World Headquarters Raritan Computer, Inc. 400 Cottontail Lane Somerset, NJ 08873 USA Tel. (732) 764-8886 Fax. (732) 764-8887 Email: sales@raritan.com www.raritan.com Rari t an OEM Divi sion Peppercon USA, Inc. 111 E. Wacker Dr, Suite 2626 Chicago, IL 60601 Tel. (847) 466-1392 Fax. (312) 729-1375 Email: info@ peppercon. com www.peppercon.com Asia Pa[...]