Raritan Raritan TeleReach TR361 manual

User Manual IPR-TR361 IPR-M1 IPR-TR362 IPR-M2 IPR-TR364 ver 3.2 LIST E D C US L U 1F61 I.T .E. Copyright ©2004 Raritan Computer, Inc. IPR-0I-E June 2004 255-80-3100 e-mail: info@direktronik.se tel: 08-52 400 700 fax: 08-520 18121[...]

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FCC Information This equipment has been tested and foun d to comply with the limits for a Class A digital device, pursuant to Part 15 of t he FCC Rules. These l imits are designed to provide reasona ble protection against harmful interference in a commercial installation . This equipm ent generates, uses, and can radiat e radio frequency energ y an[...]

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T ABLE OF C ONTENTS i Contents Chapter 1: In troduction .................................................................. 1 IP-Reach Overview .............................................................................................................. ...... 1 Access via Internet, LAN/WAN, or dial-up Modem... .....................................[...]

ii T ABLE OF C ONTENTS Remote Serial Control .......................................................................................................... .... 35 Physical Connection .......................................................................................................... 35 Remote Connection ..........................................[...]

Important Information Login • The default IP-Reach login user name is <ad min >, with the password <raritan>. This user has administrative privileges. • Passwords are case sensitive and must be entered in the exact case co mbination in which they were created. • The default password <raritan> must be entered entirely in lowe[...]

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C HAPTER 1: I NTRODUCTION 1 Chapter 1: Introduction IP-Reach Overview Congratulations on your purchase of IP-Reach, the indust ry-leading solution for m ulti-platform, high- performance, network-based, re m ote KVM console access. IP-Reach enables highly-secure, m ulti-user, bandwidth-efficient, and software -ind ependent access to your servers ’[...]

2 IP-R EACH U SER M ANUAL Product Photos IP-Reach M Ser ies IP-Reach TR Se ries Package Contents IP-Reach ships as a ful ly configured stan d-alone product i n a standard 2U 19” rackmount chassis, along with the following contents: TR Series M Series (1) IP-Reach unit (1) IP-Reach unit (1) IP-Reach TR Series Q uick Installation and Setup Guide (1[...]

C HAPTER 1: I NTRODUCTION 3 Product Features Access • Remote KVM access via the Internet, LAN/ WAN, or dial-up modem • Up to four simultaneous u ser thro ughput to switch(es) or server(s) • Up to 16 simultaneo us users (using PC-share m ode) • Web browser accessible • Remote access to serial devices (VT100 ) connecte d to IP-Reach serial [...]

4 IP-R EACH U SER M ANUAL Terminology This manual makes use of the following term s to indi cate components of a typical IP-Reach configura tion. While reading the m anual, please refer to the di agram below for clarifi cation when necessary. Target Server(s) Servers to be accessed remotely via IP-Reach and its connected KVM configuration. Remote P[...]

C HAPTER 2: I NSTALLATION 5 Chapter 2: Installation Configuring Target Servers Before installing IP-Reach, first configure any target se rvers that y ou wish to a ccess via IP-Reach, in order to ensure optimum performance, as outlined below. No te that the following configuration requirements apply only to target servers , not to the computers t ha[...]

6 IP-R EACH U SER M ANUAL Linux Settings On target servers running Li nux gr aphical interfaces, se t the mouse acceleration to exactly 1 and set threshold to exactly 1. As mentioned above, please ensure that each target se rver running Linux i s usin g a resolution supported by IP-Reach at a s tandard VESA resolution and refresh rate. E ach Linux [...]

C HAPTER 2: I NSTALLATION 7 Apple Macintosh Settings For target servers running an Apple Macintosh ope rating system, while using IP-Reach to acce ss and control your target server, you must set the IP-Reach client (Raritan Remote Client) to “sin gle cursor” mode. Dual cursor mod e is not supported, and the two mouse poin ters will not appear i[...]

8 IP-R EACH U SER M ANUAL TR Series Physical Connections Back Panel of IP-Reach TR Series AC Power Line Attach the included AC power cord to IP-Reach and into an AC Power Outlet. Local Admin Console Attach a PS/2 keyboard and multisync monitor to th e indi cated ports (se e diagram above) in the back of IP- Reach. Primary Network Port Connect a sta[...]

C HAPTER 2: I NSTALLATION 9 Serial Input Port (optional) Serially-controlled devices (VT100 term inal emul ation) may be accessed rem otely via IP-Reach by attaching them to the Serial IN po rt found on the back of IP-Reach. The serial port on IP-Reach is of type DTE; when connecti ng another DT E serial device to IP-Reach, use a null m odem serial[...]

10 IP-R EACH U SER M ANUAL KVM Output / Local Access Console Ports (optional) Connect a PS/2 keyboard, mou se, and multisync monitor to these ports if you want local direct analog access to the servers or KVM switches connected to the corresponding “KVM In” ports. Note: For IP-Reach Mode l M2, the Local Access Console attached to a KVM Out Port[...]

C HAPTER 2: I NSTALLATION 11 Initial Configuration During initial configuration, th e IP-Reach Setup W izard he lps you quickly set up IP-Reach for the first time. The IP-Reach Setup Wizard appea rs only when accessing the Administrative Menus on an unconfigured IP-Reach, and guides you through in itia l configuration parameters. The easiest way to[...]

12 IP-R EACH U SER M ANUAL - Line Speed & Duplex: Enter the visual efficiency for the monitor: Auto detect 10 Mbps/Full Duplex, 10 M bps/Half Duplex , 100 Mbps/Ful l Duplex, or 10 0 Mbps/Half Dupl ex - Obtain IP address automatically (DHCP) : ♦ YES: Enables dynamic IP addressing for IP-Reach . Each tim e IP-Reach boots, it requests an IP addr[...]

C HAPTER 2: I NSTALLATION 13 Connect to IP-Reach Remotely Having completed the physical installation of IP-Reac h, you are now ready to es tablish an initial network connection. Bel ow are basic instructions fo r doing so. Plea se see Chapter 3: Raritan Remote Client for detailed inst ructions, being s ure to review t he “KVM Sess ion Properties?[...]

14 IP-R EACH U SER M ANUAL Establish a Connection Upon launching the Raritan Remote Client (RRC), IP-R each will requ est your user credentials. Log on with the default usernam e and password (<admin> a nd < raritan>). You will connect to your IP-Reach unit. Use the RRC Navigator, found on the left-hand side of the RRC window, to select[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 15 Chapter 3: Raritan Remote Client Invoking Raritan Remote Client (RRC) via Web Browser IP-Reach features Web Browser acces s, providing a connection from any Windows-bas ed Remote PC running Microsoft In ternet Explorer 4.0+, Mozilla 1.1+, and Netscape 7+. Security Settings Accessing IP-Reach via web bro[...]

16 IP-R EACH U SER M ANUAL 3. Depending on your brow ser’s security configuration , you may see any or all of the following dialog boxes, confirming the access and launch of an e xternally-provided program. Click [ Yes ] to advance through any of these prompts. Note: Microsoft Wind ows 2000 and Microsoft Windows XP restrict certain types of users[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 17 Optional: Installing Raritan Remote Client Software Note: This step is optional. IP -Reach can be accesse d fr om a Remote PC either b y installing RRC software, or by launchi ng RRC via web br owser (see previous sect ion). Accessing IP-Reac h via web browse r does not require any software installatio [...]

18 IP-R EACH U SER M ANUAL RRC Window Layout Raritan Rem ote Client funct ions are gr ouped into five general sections on the screen. Each secti on will be discussed in detail further in this chapter. Menu Bar Toolbar Navigator Remote Desktop Status Bar[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 19 RRC Navigator The RRC Navigator provides a single view to every known Raritan device, allo wing convenient access to multipl e Raritan netw orked applia nces. The RRC Navigator displays: • All Raritan devices for which a connection profile exists • All Raritan devices that are automa tically identif[...]

20 IP-R EACH U SER M ANUAL Navigator Options Certain RRC Navigator attributes may be customized to your preferences. Display / Hide Navigator – Toggle whether the RRC Navigator is shown . This option can also be toggled by choosing Vie w → Navigator f rom the Menu Ba r. Refresh Navi gator – Update t he device status inf ormation show n in the[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 21 For a TCP/IP Connection, select how RRC should locate your Raritan device: • IP Address : The IP a ddress assigned to your Raritan device (see Chapter 4: Administrative Functions, Network Configuration ). • Name : The name assigned to your Rar itan device during initial setup (see Chapter 4: Adminis[...]

22 IP-R EACH U SER M ANUAL Establishing a New Connection To connect to a Raritan ne tworked device, simply dou ble-click on its en try in the RRC Navigator. You will be asked to authenticate the device. Note: The default IP-Reach login user name is <admi n>, with the passw ord <raritan>. This user has administrative pri vileges. Passwor[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 23 RRC Toolbar and Shortcuts Raritan Remote Client Toolbar The RRC Toolbar provides conve nient, one-click acce ss to the most commonly used features and parameters of Raritan Remote Client: B UTTON B UTTON N AME H OTKEY F UNCTION New Profile <Ctrl+Alt+C> Disconnects the Remote P C from IP-Reach, end[...]

24 IP-R EACH U SER M ANUAL RRC Status Bar The Status Bar at the bottom of the Raritan Remote Client wi ndow conveys infor mation about the status of your remote connection session to IP-Reach. Video Sensing Status / Path Indicator Indicates the occurrence of vi deo sensing. Bandwidth Usage Indicator Indicates how much of your total availabl e band [...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 25 Remote KVM Console Control After using the RRC Navigator to establish a connection with an IP-Reach unit (see the previous section: Establishing a Connection ), the Navigator entry corresponding t o the IP-Reach unit will expand to show all ports on the IP-Reach enabled for rem ote access. To establish [...]

26 IP-R EACH U SER M ANUAL Single Mouse Mode / Dual Mouse Mode When remotely viewing a Target Server that uses a po inting device, by default you will see two mouse pointers within the Remote Desktop area of the Rarita n Remote Client window. The Raritan Remote Client mouse pointer, generated by the operating system on wh ich RRC is running, slight[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 27 Selecting Servers with a KVM Switch Two buttons a llow users single-click access to the On Screen User Int erface (O SUI) provided by your KVM Switch. The [ Enter OSU I ] and [ Exit OSUI ] buttons on the RRC toolb ar have been provided to simplify the use of IP-Reach in conjunction with KVM Switches. En[...]

28 IP-R EACH U SER M ANUAL Keyboard Macros RRC allows users to create custom keyboard macros in order to send given key sequences to the remote server or KVM switch connected t o IP-Reach. This feat ure allows customers to send keystrokes to remote servers that may be otherwise unintentionally interpreted by the computer on which RRC is running. IP[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 29 3. The Add Keyboard Macro d ialog box opens. 4. Build the Keyboard Macro by editing all the fields in the Add Keyboard Macro window, in the order described belo w. Click [ OK ] when f inished. a. Enter a name into the Keyboard Macro Name field, which will appear on the RRC Menu Bar, after successful cre[...]

30 IP-R EACH U SER M ANUAL 5. After clicking [ OK ], the Keyboard Macros dialog box will appear, listing your new keyboard macro. 6. Click [ Close ] to complete the keyboar d macro editi ng procedure. Running a Keyboard Macro Once a macro is created, it can be run via the RRC Me nu Bar or with the hotkey combination if one had been designated durin[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 31 Connection and Video Properties IP-Reach's dynam ic video compre ssion algorithms maintain KVM c onsole usability under varying bandwidth constraints. Unlik e competitive solutions, IP -Reach optimizes its KVM output for not only LA N utilization, but also via th e WAN and dial-up. By dynamically a[...]

32 IP-R EACH U SER M ANUAL Inte rnet Flow Control Many publi c WAN links a re by their ve ry nature unpre dictable. Pac kets sent over t he public Inte rnet do not necessarily arrive at their destination in the or der they were sent. Whe n using IP-Reach o ver an unpredictable public WAN (particularly in interna tional scenarios), the Internet Flow[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 33 Analog-to- Digital Settings The following param eters are best le ft to IP-Reach to aut omatically det ect (on the RRC Menu Bar, select Video > Auto-sense Video Settings ), but a brief descripti on of each is included here . • PLL Settings: If the video image look s extremely blurry or unfocused, t[...]

34 IP-R EACH U SER M ANUAL Color Calibration Automatic Color Calibration adjusts the color settings on IP-Reach to reduce excess color noise and data during digitization of video images. This data stream lining will increase the opera tional performance of IP- Reach, particular color accura cy. A very sim ple procedure to execute, Color C alibratio[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 35 Remote Serial Control In addition to remote KVM console access, IP-Reach also offers users the conve nience of accessing a serial console via web browser as w ell. Any serial consol e supporting VT100 emul ation may be co nnected to the SERIAL IN port found on the back panel of IP-Reach, and accessed us[...]

36 IP-R EACH U SER M ANUAL Changing Serial Settings You may change the serial term inal settings such as ba ud rate, parity, a nd stop bits use d by IP-Reach to communicate with your serial device, by right-clicking on the serial port entry in the RRC Navigator, a nd selecting Serial Parame ters in the menu. Click [ OK ] wh en finish ed. Remote Dev[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 37 Log Files IP-Reach provides detailed activity lo gs for troubleshooting purposes, which may be down loaded to your local computer for viewing, reporting, and analysis. On the RRC Men u Bar, select Tools → S ave Activity Log , or Too ls → Save Diagn ostic Log .[...]

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C HAPTER 4: A DMINISTRATIVE F UNCTIONS 39 Chapter 4: Admini strative Functions Accessing the Administrative Functions Access and execute Administrative functions via local ad min console, or via remo te adm inistration. Only administrators (users with administrative privilege s) can access the IP-Reach Administrative Menus. Local Admin Console Powe[...]

40 IP-R EACH U SER M ANUAL Remote Admin Console An alternative way to access IP-Reach’s a dministrative fu nctions is to do so re motely, using the Raritan Remote Client. Any administrative user logged on to IP-Reach at a Remote PC can perform adm inistrative functions remotely to make changes to the system, as long as IP-Reach is set to allow re[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 41 Network Configuration After maki ng changes to the Netw ork Configuratio n, press < Ctrl+S > to save. Y ou must reboot w hen all changes are complete in order to ap ply them. • Name: Designate a unique name for this IP-Reach uni t , for example, “Miami Data Center.” Th e default name is IP-Reach[...]

42 IP-R EACH U SER M ANUAL • Enable IP Fai lover (TR Series only ): This setting, which appears on ly for TR Series m odels, enab les the secondary Ethern et port to be active fo r failover utilization. - When enabled, IP-Reach will verify the availabilit y of its primary Ethernet port at a constant interval indicated by the Ping Interval in seco[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 43 Two Paths – Two Ports Each: Used when IP-Reach is connected to two KVM switch configurations. There are two main paths, one to each KVM configuration. User s must select the Path (or KVM config urat ion) they wish to access upon IP- Reach login. Up to two users can c onnected to each KVM configuration. IP[...]

44 IP-R EACH U SER M ANUAL Three Paths – Two Ports, One Po rt, One Port (2, 1, 1) : Used when IP-Reach is conne cted to three KVM switch configurations. There are th ree main paths, one to each KVM configuration. User s must select the Path (or KVM config urat ion) they wish to access upon IP- Reach login. Up to two users ca n connect to the firs[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 45 Security Configuration • Encryption mo de: Toggle through the choices and select the desired level of encryptio n for initial connection authen tication and remote session video data transfer. - No encryption : No encryption or security. Neither th e initial connection authen tication nor remote video dat[...]

46 IP-R EACH U SER M ANUAL • PC Share Mode: Determ ines global concurrent remote access. E nables up to eight rem ote users to simultaneously log on to one IP-Reach unit and co ncurrently view and control a Targ et Server through IP-Reach. Control is based on first active/keyboard mouse input, so multiple remote users attempting keyboard input or[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 47 • Private key : Enter a private key password. This privat e key acts as a second level of password protection. O nly remote users wh o know the private key password, in ad dition to their us er name and password, can log i n and connect to IP-Reach. - Confirm private key: Enter pri vate key password again[...]

48 IP-R EACH U SER M ANUAL - No Limit (default): Each acti ve user can consum e as much bandwidth as needed. - 10, 5, 2, or 1 megabit or 512, 256, 128 kilobit: Bandwidth consumed by each active user during the operation of this IP-Reach unit is limited to the selected quantity. The lower the bandwidth allowed, the slower the perfor mance that may r[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 49 Create or Change Group Accounts 1. At the Main Menu, type < G > to add or change a Group Account. 2. The Group Accoun t scr een app ears. a. To add a new group account, type the letter < A >. b. To change group account p roperties, use the < TAB > key to move through the list and press <[...]

50 IP-R EACH U SER M ANUAL 3. The Group Accoun t Settings screen appear s. a. Type the Grou p Account name in the Group Name field. The name can consist of alpha -numeric characters, up to 23 charact ers long, and the first char acter cannot be a number. b. Use the < Ç > a nd < È > arrow keys or the < TAB > key to move through t[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 51 5. Your c hanges are not ye t saved . You will be returned to the Group Account Settings screen for the user group you are editing or creating. 6. You must press < CT RL >+< S > once m ore while in this sc reen to save the pe rmissions settings t o your given user gro up. Delete Group Accounts T[...]

52 IP-R EACH U SER M ANUAL Create or Change User Accounts 1. At the Main Menu, type < U > to add or chan ge a user account. 2. The User Account window appears. a. To add a ne w user account, type the letter < A >. b. To change a user account pr operties, use the < TAB > key to m ove through t he list and pre ss < ENTER > to [...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 53 4. Press < CTRL > + < M > to return to the Main Men u. Delete User Accounts To delete an existing us er account, type < U > at the Main Menu, and when the User Account screen appears, press < TAB > to select the user account to delete, and then press < D >. Please note that you[...]

54 IP-R EACH U SER M ANUAL Remote Authentication Implementation Introduction Note to CommandCenter Users If you plan to configure IP-Reach to be integrated with and cont rolled by Raritan’s CommandCenter management appliance, this sect ion of the User Man ual does not apply t o you . When an IP-Reach unit is controlled by CommandC enter, Comm and[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 55 Authentication vs. Authorization When your IP-Reach unit is c o nfigured for remote authentication, the exte rnal authenticatio n server is used primarily for the purposes of authentication , not authorization. Authorization i s determined by IP-R each on the basis of user groups. T hat is, once a given use[...]

56 IP-R EACH U SER M ANUAL General Settings for Remote Authentication You must log on to IP-Reach as defa ult Administ rator (user name <adm in>, password <raritan>) t o set Remote Authentication properties. 1. At the Main Menu, press the letter < C > to Configu re IP-Reac h. 2. When the Co nfiguration Menu appears, press < R &[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 57 b. Type the server secret needed to authenticate ag ai nst your remote authentication servers in the Server Secret field. Re-type the serve r secret in the Confirm Secret field. c. Type the time of inactivity (in secon ds) that should pass before the server times out in the Server Timeout (seconds) field. d[...]

58 IP-R EACH U SER M ANUAL 6. If you are appointing Remote Accoun ting, in the Authentication and Accounting screen, < TAB > to the Enable Remote Accounti ng field, and press < SPACE BAR > to to ggle to RADIUS. 7. When finished, press < ENTER > to save your c hanges, or press < ESC > to exit without saving Remote Authenticat[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 59 Returning User Group Information via RADIUS When a RADIUS authentication atte m pt succeeds, IP-Reach determines the permissions for a gi ven user based on the perm issions of the user’s group. Your remot e RADIUS server can provide these user group names by returning an attri bute, implem ented as a RADI[...]

60 IP-R EACH U SER M ANUAL Time and Date Current Date and Time on the IP-Reach unit are listed on t his screen. Once saved, Time and Date changes will not take effect until IP-Reach is restarted. • New Date / New Time: To manua lly input changes to curren t date and time values. • Adjust fo r daylight saving s time: Toggle between YES and NO to[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 61 View IP-Reach Status The IP-Reach Event L og screen shows a log file co ntaining information about IP-Reach log in and connection activities. This Ev ent Log stores IP-Reach events, such as user login or logout, bad log in attempts, Ad min login, an d logout at the IP-R each Admin cons ole, Admin cha nges t[...]

62 IP-R EACH U SER M ANUAL Diagnostics While navi gating the Main Menu of the Adm inistrative Console, pressing <D> and <Enter> will invoke the IP-Reach Diagnostic functions. These functions are meant to enable Raritan Technical Support to as sist you in the case of a problem with your IP-Reach unit. Do not invoke these functions unless[...]

A PPENDIX A: S PECIFICATIONS 63 Appendix A: Specifications I TEM D IMENSIONS (W X D X H) W EIGHT P OWER IPR-TR361 2U 19” Rackmount Case: 19” (W) x 21.25” (D) x 3.5” (H) 482 mm (W) x 540 mm (D) x 89 mm (H) 28.2lbs. (12.79kg.) 110/220V auto-switchi ng (50/60 Hz Eur opean) IPR-TR362 2U 19” Rackmount Case: 19” (W) x 21.25” (D) x 3.5” (H[...]

64 IP-R EACH U SER M ANUAL Cable Specifications Standard RJ 11 based phone c ord to connect m odem to a phone line (provided )** Category 5e UTP cable to connect t o network **TR Series only KVM Switch Specifications Supports KVM switches utilizing an On-Screen User Interface, including Raritan’s Paragon, Z-Series, MasterConsole MX 4 , and Master[...]

A PPENDIX B: SNMP F EATURES 65 Appendix B: SNMP Features For conveni ent monitorin g with standar d network mana gement system s such as HP Ope nView or IBM Tivoli software solutions, IP-Reach features an SNMP agent with stan dard MIB2 support. IP-Reach respon ds to SNMP GET reques ts with standard MIB2 variables, altho ugh for security reasons onl[...]

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A PPENDIX C: F REQUENTLY A SKED Q UESTI ONS 67 Appendix C: Frequent ly Asked Questions Q UESTION : A NSWER : What is IP-Reach? IP-Reach is the easiest, fast est, m ost reliable way to remotely access and manage multiple servers conn ected to a Raritan KVM Switch - no m atter where you are or where your servers are located. How does IP-Reach work? I[...]

68 IP-R EACH U SER M ANUAL Q UESTION : A NSWER : How Is IP-Reach administration carried out? Administrators access IP-Reach th rough a connected IP-Reach Adm in Console. A simple keyboa rd driven interface of menus off ers straightforward access t o IP-Reach se tup and c ontrol. User profiles, security settings, configuration and diagnostics are ju[...]

A PPENDIX D: T ROUBLESHOOTING 69 Appendix D: Troubleshooting Problems and Suggested Solutions R EMOTE C ONNECTION P ROBLEMS S OLUTION I cannot c onnect to IP-Reach via dial up m odem. Ensure that y ou have specifie d the modem de vice for your Rem ote PC in the Add Con nection Window (Dial-up type c onnection) modem field. Although co ncurrent conn[...]

70 IP-R EACH U SER M ANUAL D IRECT A NALOG U SER C ONSOLE P ROBLEMS S OLUTION from a Direct Anal og User Console. users are currently attempting to co ntrol the active Target Server. I cannot vi ew the Target Server that I am looking for from a Direct Anal og User Console. Ensur e that you are looking at th e Di rect Analog User Console connecte d [...]

A PPENDIX D: T ROUBLESHOOTING 71 KVM O N -S CREEN U SER I NTERFACE (OSUI) P ROBLEMS S OLUTION Clicking on the Enter On-Screen Menu button does not bring up the connected KVM sw itch’s On-Screen User Interface (O SUI). Nothing happens. IP-Reach may not be set t o the correct KVM switch Hotkey activator. The default Hotkey setting is <Scroll Loc[...]

72 IP-R EACH U SER M ANUAL M OUSE P ROBLEMS S OLUTIONS The larger IP-Reach Mouse Po inter does not track or is not in sync (not aligned) with the smaller Ta rget Server Mouse Pointer. Click Synchronize Mouse , or press <Ctrl-Alt-S>. Ensure each Target Server uses a standard Windows mouse driver. For Windows 2000 based Tar get Servers, set the[...]

A PPENDIX D: T ROUBLESHOOTING 73 255-80-3100 IP-R EACH P ROBLEMS S OLUTION There is no control and no fram e grabbing activity occurring. IP-Reach seems to have locke d-up. An internal serial data cable, whic h connects the f rame grabber card to the motherboa rd of IP-Reach, may have become disconnected. Contact Rarita n Technical Supp ort for ass[...]

74 IP-R EACH U SER M ANUAL Event Log File and On-Screen Error Codes IP-Reach will display or log an error code in the IP-Reach Event Log Screen in the event of a problem occurring. Error codes are eight-digit hexadecima l numbers, cont aining two parts: the first four de note error type; and the second four digits denote a location code . These la [...]

A PPENDIX D: T ROUBLESHOOTING 75 255-80-3100 E RROR C ODE ( LAST 4 DIGITS ) M EANING R ECOMMENDATION 0011 The Ethernet contr oller could not be fo und. There is a problem with the IP-Reach hardware. 0012 The modem could not be found. Power off the system and make sure the frame grabber card is i nserted firmly. If the problem persists, there may be[...]

76 IP-R EACH U SER M ANUAL E RROR C ODE ( LAST 4 DIGITS ) M EANING R ECOMMENDATION Recovery CD -ROM. 0024 SSL read failed. Reboot IP-Reach. Ma ke sure the BIOS mem ory test recognizes at least 64MB of RAM. I f the probl em persists, restore the software and file syst em from the Recovery CD -ROM. 0025 Memory allocation error. Reboot IP-Reach. Make [...]