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Samsung 500 manual

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Table of contents for the manual

  • Page 1

    SY STEM ADMINISTRA TION AND SPECIAL FEA TURES GUIDE for O fficeSer v ™ 100, O fficeSer v ™ 500 O fficeSer v ™ 7000 Series May 2006 Samsung T elecommunications America reser ves the right without prior notice to re vise information in this guide for any reason. Samsung T elecommunications America also reser ves the right without prior notice t[...]

  • Page 2

    SY STEM ADMINISTR A T OR PROGRAMMING Customer L evel A ccess .............................................................................................. 10 Customer L evel A ccess Using the PROG Key ......................................................10 Change F eature P asscode .................................................................[...]

  • Page 3

    1 ABOUT THIS BOOK This book contains instructions for special featur es that every telephone user may not need to know . The owner can decide who the system administrator will be and who will have acc ess to these features . Station users can be trained on only the items that apply to them. This procedure will help control c osts and telephone abus[...]

  • Page 4

    CALLING THE SY STEM OPERA T OR Any station that dials 0 will ring its assigned operator . (If tenant service is used, each tenant may ha ve a different oper ator or operator group .) Calls to the syst em or tenant operator are easily identified because the CALL key will hav e a fast flash- ing red light. Station users will never receiv e a busy sig[...]

  • Page 5

    OfficeSer v 100 20 Groups (500 through 519) these can be changed to 4 digits if required . T o create a backup or relief operator position, assign the main operator and one or more backup individuals to the operator gr oup. All but the main operator should be out of the group . When it is necessary to use a backup operator , put the desired backup [...]

  • Page 6

    NO T VERIFIED When set for this option the user must enter an account c ode for all outgoing calls , but the account code is not verified against the syst em list. Non verified account codes can contain the digits 0~9, * and #. USING FORCED A C C OUNT C ODES • Lift the handset and press the AC CT CODE key or dial 47 . • Enter the account code. [...]

  • Page 7

    CALLER ID SPECIAL FEA TURES NO TE: The Caller ID features belo w require optional software and/or hard- ware . Please ask your installation and service compan y for details. ABANDON CALL LIST The system has a system-wide abandoned calls list that stor es CID information for the last 100 calls on the OfficeSer v 7000 Series , OfficeSer v 500 M and L[...]

  • Page 8

    TEAR HERE CALLER ID SPECIAL FEA TURES INVESTIGA TE Inv estigate allows selected stations with a special class of ser vice to in vesti- gate any call in progr ess. I f CID information is av ailable for an incoming call, you will know to whom this station user is speaking. F or outgoing calls, you can see the number that was dialed. After inv estigat[...]

  • Page 9

    10 SY STEM ADMINISTR A T OR PROGRAMMING CUST OMER LEVEL A C CESS Before an y customer programs can be accessed , you must first open system pro- gramming using the passcode you ha ve been assigned . Y ou must use a display keyset. Should it become necessary to change this passcode, see your service com- pany . • While on-hook, press TRSF and then[...]

  • Page 10

    12 F ailure to enter the time using the 24 hour clock will cause the date to change at 12:00 P .M. Open customer programming and follow the instructions below . ACTION DISPLA Y 1. Press TRSF and then dial 505 OLD:6010184:0047 Display shows NEW:WMMDDYY:HHMM 2. Enter the new time and date using OLD:6010184:0047 the above f ormat NEW:3020994:1445 3. V[...]

  • Page 11

    4. Press TRSF to store and exit programming OR press SPK to store and advance to the next program NO TE: Direc tory information is always 11 characters. DEF A UL T DA T A: NONE Names are written using the keypad . Each press of a key will selec t a character . Pressing the dial pad key mo ves the cursor to the next position. F or example , if the d[...]

  • Page 12

    16 PROGRAM TRUNK NAMES This program is used to assign a char acter name or identification for each C.O . line. Y ou may assign a name of 11 characters long . PROGRAM KEYS UP & DOWN - Used to scroll and move cursor . KEYP AD - Used to enter characters. HOLD - Press t o clear entr y . Open customer programming and f ollow the instructions below .[...]

  • Page 13

    18 PROGRAM SY STEM SPEED DIAL NUMBERS The system list starts with 200 numbers and can be increased in blocks of ten. The system may ha ve either 500 or 950 maximum depending on the setting in MMC 861. See your ser vice company to incr ease or decrease the system list. The speed dial codes are 500 – 999 or 050 – 999. Each speed dial number consi[...]

  • Page 14

    20 4. Press the F key to toggle to Pro gra m SYS SPEED NAME System Speed Dial Names , step 3 to 505: enter the name 5. Press TRSF to store and exit programming OR press SPK to store and advance to the next program DEF A UL T DA T A: NO SPEED NUMBERS ASSIGNED PROGRAM SY STEM SPEED DIAL NAMES This program is used to assign a char acter name or identi[...]

  • Page 15

    22 iDCS KE Y SET S DS 5000 SERIES KE Y SET S Open customer programming and f ollow the instructions below . ACTION DISPLA Y 1. Press TRSF and then dial 105 [201] SPEED DIAL Display shows 00 : 2. Dial the station number (e.g., 205 ) OR [205] SPEED DIAL press UP or DOWN to select the station 00 : and press the right soft key to move the cursor OR pre[...]

  • Page 16

    24 2. Dial the station number (e.g., 205 ) OR [2 05] SPEED NAME press UP or DOWN to select the station 00: and press the right soft key to move the cursor 3. If the selec ted station has no speed dial [205 ] SPEED DIAL bins, this display will be shown and a new SPDBLK NOT EXIST station may be selected 4. Dial the speed dial location (e.g., 05 ) OR [...]

  • Page 17

    26 2. Dial the station number (e.g., 205 ) OR [205 ]ALM REM(1) press UP or DOWN to select the station HHMM: NOTSET and press the right soft key to move the OR cursor OR press ANS/RLS to select all [ALL]ALM REM(1) stations HHMM: NOTSET 3. Dial 1 – 3 to select the alarm (e.g., 2 ) OR [201]ALM REM(1) press UP or DOWN to select the alarm HHMM: NOTSET[...]

  • Page 18

    28 PROGRAM KEYS UP & DOWN - Selec t the extension number . KEYP AD - Used to enter extender codes. HOLD - Used to clear the display ed data. Open customer programming and f ollow the instructions below . ACTION DISPLA Y 1. Press TRSF and then dial 107 [2 01] KEY EXTEND Display shows the first station 01:CALL1 2. Dial the station number (e.g., 2[...]

  • Page 19

    30 ST A TION TIMERS Each station can have fiv e timers customized f or them to accommodate station users with individual work habits. These timers are as f ollows: NO ANS FWD No Answer F or ward This is the amount of time a call will ring at a station before it f orwards to the F or ward No Answer destination. The default is 15 seconds and the rang[...]

  • Page 20

    ACTION DISPLA Y 1. P ress TRSF and then dial 728 TRANSLATION:(001 ) Display shows first entry DIGIT: 2. Dial entry number (e.g., 005 or 0005 ) TRANSLATION:(005) OR use UP and DOWN to scroll DIGIT:_ through entries and press right soft key to select entr y 3. Enter telephone number and pr ess TRANSLATION:(005) right soft key to advance to name entry[...]

  • Page 21

    34 CUST OMER SET REL OC A TION This program is used to swap inf ormation associated with two stations . All assign- ments such as trunk ring, station group, station COS, station speed dial etc. will fol- low this program. 18 button keysets and 28 button keysets can be exchanged. If incompatible set types are selected the system will provide an ERRO[...]

  • Page 22

    36 SY STEM MAINTENANCE ALARMS The OfficeSer v 100, OfficeSer v 500, and OfficeSer v 7000 systems provide a f eature that self-checks for any failur es. If a failure does occur in the sof tware or hardware , a fault error will be generated and buff ered to an alarm report. During an alarm state every phone with an assigned SYSTEM ALARM button will r[...]