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Samsung OfficeServ 12 manual

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Table of contents for the manual

  • Page 1

    f 12 General Description Guide[...]

  • Page 2

    COPYRIGH T This manual is propriet ary to SAMSUNG Electronics Co., Ltd. and is protected by copyr ight. No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third p arties in any form without the pr ior written consent of SAMSUNG Electronics Co., Ltd. TRADEMARKS OfficeServ [...]

  • Page 3

    INTRODUCTION © SAMSUNG Electronics Co., Ltd. Page I About this manua l OfficeServ 12, Enterprise IP Solutions Syste m, is a digital tel ephone sy stem design ed for small to medium-sized businesses. This manual provid es an overview of th e Samsung OfficeServ 12, Enterpr ise IP Solutions System , including system structure and hardware, features a[...]

  • Page 4

    OfficeServ 12 General Descriptio n Guide/Ed .01 Introduction © SAMSUNG Electronics Co., Ltd. Page II Conventions The followin g special paragraphs are u sed in this docu ment to poin t out information that must be read. This information may be set-of f from the surrounding text, but is always preceded by a bold title in capital le tters. The three[...]

  • Page 5

    SAFETY CONCERNS © SAMSUNG Electronics Co., Ltd. Page III For product safety and correct operation, the following informatio n must be given to the operator/user and shall be read be fore the in stal lation an d oper ation. Symbols Caution Indicatio n of a g eneral cautio n Restri ction Indicat ion for pr ohibi ting an action for a pro duct Instruc[...]

  • Page 6

    OfficeServ 12 General Descri ptio n Guide/Ed .01 SAFETY CONCERNS © SAMSUNG Electronics Co., Ltd. Page IV This p age is intentionally lef t blank.[...]

  • Page 7

    TABLE OF CONTENTS © SAMSUNG Electronics Co., Ltd. Page V INTRODUCTION About th is man ual ...................... ..... .... ......... ..... .... ......... ..... .... ..... ......... ..... .... ......... ..... ..... . .. I Supporting Do cuments ...... ....................... .................. .................. ..... .................. ..... .....[...]

  • Page 8

    OfficeServ 12 Gener al Descrip t ion Gu ide/ Ed.0 1 Table of Content s © SAMSUNG Electronics Co., Ltd. Page VI This p age is intentionally lef t blank.[...]

  • Page 9

    © SAMSUNG Electronics Co., Ltd. Page 4-1 Business Feature Package This chapter describe s various features of the OfficeServ 12 system as follows: 9 SYSTEM FEA TURES 9 S TAT I O N F E AT U R E S 9 DISPLA Y FEA TURES 9 SAMPLE SMDR PRIN T OUT(WITHOUT CALLER ID) 9 SAMPLE SMDR PRINT OUT (WITH CALLER ID NUMBER) 9 SAMPLE UCD REPOR T 9 UCD CALL ST A TIST[...]

  • Page 10

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-2 1 SYSTEM FEATURES Account Co de Entry Forced-Verified Forced-Not Verified Voluntary Account Code Button All Call V oice Page Attention Tone Autho rization Codes Forced V o l u n t a r y Auto Attendant † Automatic Hold Back[...]

  • Page 11

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-3 Data Security Database Printout Dialed Number Identificat ion Service(DNIS) Direct In Lines Direct Inward Dialing(DI D) T i me-based Rout ing Busy or Camp-On Option Direct Inward System Access(DISA) Direct T ru nk Selection [...]

  • Page 12

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-4 * Requires o ptional hardware and/or softw are. Ask yo ur dealer for details. Operator Group Overflo w Operator St a tion Group Override Code Paging Internal Zones(4) External Zone s(2) All Internal All External Voice Dialin[...]

  • Page 13

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-5 1.1 SYSTEM FEATURE DESCRIPT ION S 1.1.1 Account Code Ent ry Station users may enter an account code( maximum 12 digi ts) before hanging up fro m a call. This account code wi ll appear i n th e SMDR prin tout for that call r [...]

  • Page 14

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-6 authorization codes will a utomati cally change the dialing station’ s class of service to the level assigned to the au thorization code. Authorization codes may be pro grammed to prin t or not pr int on S MDR. FORCED When[...]

  • Page 15

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-7 Divert Divert may only be set from the l ine desig nated as an execut ive. Pres s the [Div ert] button in idle mode to au tomatically transf er all incomin g calls to the secret ary . Press the [D ivert] button while r ingin[...]

  • Page 16

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-8 be atta ched to th e teleph one numb er of frequ ent ca llers v ia the CI D trans lation table. Caller ID Features The followin g features apply to all forms of Caller Identification, howev er , to make them easie r to rea d[...]

  • Page 17

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-9 The system must be using LCR to dial the st ored num ber . If CID REVW ALL in the User ON/O FF option set to OFF , only calls that are not ans wered( missed ca lls) at th e station will be recorded in the Rev iew list. Inves[...]

  • Page 18

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-10 This type of fo rwarding is no t affected by the conditio n of the statio n. A ll calls are immediately redirected to the designated destination. If desired , the de sti nation station may r edirect the cal l back to the fo[...]

  • Page 19

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-11 the forward destination is in a different no de of t he net w o rk. The operation o f t he feature is the sa me as th e normal forw ard busy where when the forwar ded sta tion is busy a c alling st ation wi ll be forw arded[...]

  • Page 20

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-12 auto matical ly . There are no ex tra butt ons to pres s and th ere is no lost time lo oking fo r a free zone. 1.1.16 Call Pickup DIRECTED W ith directed call pickup, users can answer calls ringing at any station by dial in[...]

  • Page 21

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-13 station’ s dialing class. Eac h sta ti o n can be assigned dif ferent classes of service for day and night op eration. 1.1.21 Co mmon Bell Control The system provide s relay that may be programme d to cont rol a cu stomer[...]

  • Page 22

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-14 rather th an a phy sical co nnection between telephon e and co mputer . It e limina tes th e cost an d adminis trativ e overhe ad of conn ecting ev ery PC to a d esktop pho ne. It emphasizes t hird-party call control. E.g.,[...]

  • Page 23

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-15 1.1.29 Direct Inward System Access (DISA) Users can call in on sp ecific DISA lines at any time, input a security code and receive system dial to ne . Use r s ca n n o w place internal call s o r i f perm itted, calls usi n[...]

  • Page 24

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-16 1.1.34 Do or Lock Release (Programmable) After answ ering a ca ll from the door phon e, us ers can dial a code to activate a contact closure. This can be used to operate a custo mer -provided electric door lock release mech[...]

  • Page 25

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-17 Barge-In w ithout tone m ay violate law s co ncerning the right to privacy . SAMSUNG Electronics co. is in no w ay respons ible fo r the p ossi ble misu se of thi s featu re. 1.1.38 Executive/Secret ary Pooling Each phone m[...]

  • Page 26

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-18 with 201. S tation group num bers can be t h ree di git s be gi nni n g wit h the digit 5. Using digit s other than 2, 3 or 5 will requi re the technician to change othe r featu re access codes in the system default numberi[...]

  • Page 27

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-19 1.1.48 In dividual Line Control Each station in the system ca n be indiv idually progra mmed to allow or de ny dialing out as well as allow or deny answe ring for eac h out side li ne. 1.1.49 IP ph one Interface Of ficeSe r[...]

  • Page 28

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-20 1.1.53 Meet Me Page and Answer After a user makes a Meet M e Page, th e user may remai n off-hook to al low the p aged party to mee t the us er for a priva te conv ersation . 1.1.54 Memory Protection In the even t that powe[...]

  • Page 29

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-21 1.1.58 Music o n Hold-Sources The OfficeServ 12 provides for up to four different types of Music on Hold source including si lence or ‘NONE’ as listed below : None : No aud io is played to the lis tener Tone : A tone is[...]

  • Page 30

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-22 Number table. If the digits match the table, the sy stem will process the call without requiring a forced code. 1.1.62 Paging System softwar e allows the use of four internal and four exter nal paging zones. Stations can pa[...]

  • Page 31

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-23 1.1.69 Recalls Calls put on hold, tran sferred or cam p ed-on to any station will reca ll to t he originat ing station if not answered w ithin a prog rammable ti me. A recall that goes unanswered for the duration of the att[...]

  • Page 32

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-24 1.1.73 Sing le Line Connections Single line ports allow connection of a va riet y of sing le line telephones plus facsimile mach ines, answer ing ma chin es, loud bells , compu ter mo dems, cordles s pho nes and credit card[...]

  • Page 33

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-25 customer-provided prin ter or call accounting sy stem will allow collection of th ese records. Each call record pr ovid es the following d etails : s tation number , outside line number , start date, start time, duration of[...]

  • Page 34

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-26 and of fice codes, can be all owed or denied on a pe r -class basis. Clas s A station s have no dialing restrictions and Class H stations canno t make outsi de calls. Any outside line may be programmed to follow station tol[...]

  • Page 35

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-27 any outsid e lines programmed to rin g the UA device. The UA device can be a station, group of statio ns, co mmon bell or ring over page . 1.1.90 Virtual Port The OfficeServ 12 provides a V irtual P ort. This V irtual Por t[...]

  • Page 36

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-28 Call Forward Busy(CFB) . This is a different f eature from the n ormal cal l forward busy and is on ly used wh en the fo rward de stinatio n is in a differ ent node of th e networ k. The op eration of the fe ature is the sa[...]

  • Page 37

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-29 DID wi th Pass Through . I ncoming DID, DN IS or DDI calls can b e routed thro ugh one switch across a networ k link to be proces sed by the DID table o f the dest ination switch. Do Not Distu rb(DND) . This feature operate[...]

  • Page 38

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-30 LAN service using mobile phone(WIP 5000M), PC and PDA loaded with the wireless LAN card.[...]

  • Page 39

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-31 2 STATION FEAT URES * Requires o ptional hardware and/or softw are. Ask yo ur dealer for details. ADD-ON MODULE APPOINTMENT REMIND ER AUTOM ATIC HOL D AUTOM ATIC PRIVACY BACKGROUND MUSIC BUSY STATION CALLBACK BUSY STATION I[...]

  • Page 40

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-32 2.1 STATION FEATURE DE SCRIPTIONS 2.1.1 Add-On Module 48 BUTTON AOM The 48-button Add-On Module(AO M) adds to the cap ability of any phon e. The 48 programmable buttons with red buttons can be used for feature buttons, DSS/[...]

  • Page 41

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-33 2.1.6 Busy Station Callback When reaching a busy station, calle rs ma y reques t a callback b y pressing o ne button or dialing a code. The system ri ngs the ca ller back when th at statio n beco mes id le. 2.1.7 Busy Stat [...]

  • Page 42

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-34 extenders to allow picku p from a spec ific st ation or pickup gr oup. The OfficeServ 12 has 10 progra mmable pickup gr oups. 2.1.11 Direct Station Selection (DSS) Programmable bu ttons can be assigned as DS S buttons and a[...]

  • Page 43

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-35 calls. phone us ers may turn headset oper ation ON/OFF by phone progr amming or more easily by pressing the heads et ON/OFF butto n. The headset button lig hts steady red when the phone is in headset mode. The ANS/RLS butto[...]

  • Page 44

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-36 controlled by a syste m-wide timer . Single line stations will receive a tone burst through the hand set receiver instead of a ring. 2.1.25 O ff-Hook Voice Announce ( Standard) Phones may recei ve a voi ce announ cemen t wh[...]

  • Page 45

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-37 DOOR PHONE, BOSS, PROGRAMMED MESS AGE, IN AND OUT OF GROUP , FOR W ARD and VOIC E MAIL TRANSFER. The exte nder can be a station, a group or another i de ntifyin g num ber . 2.1.31 Programmed Station Messages Any station may[...]

  • Page 46

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-38 9 MEMO REDIAL-When you are calling directory assistance you can store the number you are given using the dial pad and SA VE number feature. T here is no need for a pencil and p aper(availab le to phone us ers only). 9 SA VE[...]

  • Page 47

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-39 Make intercom calls Y ES YES NO Receive intercom calls YES YES NO 2.1.40 Tri-Colored Lights LCD 24B and STD 24B phones have 16 buttons equipp ed for tri-colored LED indic ations(green, red and amber). LCD 12B and Basic 12B [...]

  • Page 48

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-40 3 DISPLAY FEATURES ACCOUNT CODE DISPLA Y ENHANCED ST A TION PROGRAMMING CALL DURA TION TI MER IDENTIFICA TION OF RECALLS CALL FO R GROUP IDE NTIFICA TION IDENTIFICA TION OF TRANSFERS CALL PROCESSING INFORMA TI ON MESSAGE W [...]

  • Page 49

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-41 3.1 DISPLAY FEATURE DES CRIPTIONS 3.1.1 Account Code Display Account codes are conveniently displayed for easy confirmation. If entered incorrectly , users may press the ACCOUN T button ag ain and reenter the account code. [...]

  • Page 50

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-42 At any time during an inc oming ca ll that provi des Calle r ID i n form ation, the use r may press the SA VE button. This saves the Caller ID nu mber in the Save Number feature. Pressing the SA VE number redial button will[...]

  • Page 51

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-43 before answer ing. The names must be stored in the system directory list and can be up to 1 1 characters long. 3.1.7 Calling Party Number When an intercom call is receive d, all disp lay stations show th e calling party’ [...]

  • Page 52

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-44 3.1.13 Id entification of Recalls Hold recalls and tra nsfer recall s are ide n ti fied dif ferently than other ringing calls. Hold recalls indicate the recalling line or station num ber an d the associated name. T ransfer [...]

  • Page 53

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-45 Station Camp-On, y ou may respond with a text mes sage whi le continu ing to talk an d listen to y our outside par ty . The other st ation can view th is message and take the appropriate action or respond back with another [...]

  • Page 54

    OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-46 OfficeServ 12 Gener al Description G uide ©2003 Samsung E lectronics Co., Ltd. All rights reserved. Information in this docum ent is propriet ary to SAMS UNG Electronics Co., Lt d No information cont ained here may be copi[...]