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SATO D512 manual

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Table of contents for the manual

  • Page 1

    Service Manual For printer model: MB400i / MB410i www.satoamerica.com PN: 9001 193 Operator Manual For printer model: D508 / D512 www.satoamerica.com PN: 9001 177B[...]

  • Page 2

    PN: 9001177B SA T O America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (7 04) 644.1650 T echnical Support: (704) 644.1660 T echnical Support Fax: (704) 64 4.1661 E-Mail: sato sales@satoamerica.com techsupport@sato america.com www .satoamerica.com Copyright 2008 SA TO America, Inc. All ri ght s reserved W ARNING THE EQUIPMENT REF[...]

  • Page 3

    i T ABLE OF CONTENTS OVERVIEW 1.1 Introduction ..................................................... ..................................................... 1-2 INSTALLATION Safety Precautions .......................................................... ........................................... 2-2 2.1 Unpacking ......................................[...]

  • Page 4

    ii 5.6 Local Area Network Interface ........................................................................ ...... 5-7 5.7 WIRELESS LAN INTERFACE (802.11 b/g) .................... ...................................... 5-8 TROUBLESHOOTING 6.1 Initial Checklist ..................................................... ..................................[...]

  • Page 5

    Section 1: Introduction SATO D508/D512 Operator Manual Page 1-1 1 OVERVIEW Thank you for your investment in this SA T O printer product. This Operator ’s Manual contains basic information about th e installation, setup, configuration, operation a nd maintenance of the printer . A total of seven to pics are covered herein, and they are organize d [...]

  • Page 6

    Section 1: Introduction P a ge 1 - 2 S A T O D5 0 8 / D 5 12 O perator Manual 1.1 INTRODUCTION The SATO D508/D512 Printer Operator Manual p rovides information for installing and maintaining D508/D512 Direct Thermal printers. It is recommended that you become familiar with each section in this manual before installing and maintaining the printer. T[...]

  • Page 7

    Section 1: Introduction SATO D508/D512 Operator Manual Page 1-3 1.1 GENERAL PRINTER SPECIFICATIONS Attribute PRINT Print Method Direct Thermal CPU 32-bit RISC processor Printer Command Language SA T O (SBPL) and PCL5e Subset Font / Symbologies Font Linear Barcode 2-D Barcode Font Linear Barcode 2-D Barcode SA TO Printer Co mmand Language (for 203 d[...]

  • Page 8

    Section 1: Introduction P a ge 1 - 4 S A T O D5 0 8 / D 5 12 O perator Manual 1.1 GENERAL SPECIFICATIONS (CONT’D) Attribute MEDIA Media T ype Roll and fanfold Label Thickness (Label + backing paper) 0.0026” (0.6 mm*) - 0.007” (* 0.19 mm) *Check with your dealer regarding conditions for using thin 0.002” (06 mm) labels Label Form Roll Label:[...]

  • Page 9

    Section 1: Introduction SATO D508/D512 Operator Manual Page 1-5 1.1 GENERAL SPECIFICATIONS (CONT’D) Attributes CONTROLS AND SIGNALS On-Line LED Green Power LED Green Error LED Red LED Display Panel 7-Segment Single Character On/Off-Line Button Front Panel Label Feed Button Front Panel Power On/Off Button Front Panel Self Diagnostics Head check Pa[...]

  • Page 10

    Section 1: Introduction SATO D508/D512 Operator Manual Page 1-6 1.1 GENERAL SPECIFICATIONS (CONT’D) Barcodes SYMBOLOGIES Supported 1D formats (excluding customized barcode addressing in firmware) UPC-A/E EAN-8/EAN-13 CODABAR CODE39 CODE93 CODE128 UCC/EAN128 Interleaved 2 of 5 Industrial 2 of 5 Matrix 2of5 RSS Composite MSI POSTNET Bookland Suppor[...]

  • Page 11

    Section 1: Introduction SATO D508/D512 Operator Manual Page 1-7 Optional Access ories 220V Power Supply Auto-switching Internal Cutter User or factory installed Internal option allowing labels to be cut at specified intervals. IEEE1284 Interface Parallel interface. Factory or User installable Serial Interface High S peed RS232 Interf ace option, 96[...]

  • Page 12

    Section 1: Introduction SATO D508/D512 Operator Manual Page 1-8[...]

  • Page 13

    SECTION 2: INSTALLATION SATO D508/D512 Operator Manual Page 2-1 2 INST ALLA TION This section assists you in unpacking the printe r from th e shipping container. You will also be guided through a familiarization tour of the main parts and controls. The following information is provided herein: • Safety Precautions • Unpacking and Parts Identifi[...]

  • Page 14

    SECTION 2: INSTALLATION Page 2-2 SATO D508/D51 2 Operator Manual SAFETY PRECAUTIONS THE CAUTION SYMBOL Whenever the triangular Caution logo ap pears in this manual, pay special attention to the warning(s) cited below it. Failure to abide by the wa rnings may result in injury or damage to proper ty . PRINTER PLACEMENT TIPS • Place the printer on a[...]

  • Page 15

    SECTION 2: INSTALLATION SATO D508/D512 Operator Manual Page 2-3 This is a piece of Class B information technology equipment ba sed on the standards of the Voluntary Control Council for Int erference by Information T echnology Eq ui pment (VCCI). Although this equipment is for use in home envi ronment, if it is used clos e to a radio or television s[...]

  • Page 16

    SECTION 2: INSTALLATION Page 2-4 SATO D508/D51 2 Operator Manual 2.1 UNPACKING When unpacking the printer, take n ote of the following: Note : The following parts shown here are re presentative only . Due to region al requirem ents and our policy o f continual improveme nt, your printer may not be p acked with the exact parts as shown her e, but th[...]

  • Page 17

    SECTION 2: INSTALLATION SATO D508/D512 Operator Manual Page 2-5 2.1.1 PRINTER PART NAMES Clear window and fanfold-label Loading Top Cover Label Outlet Front cover (allows access to optional cutter unit, DIP switch es and potentiometers) LINE/FEED/ Power buttons and LEDs 7-segment Error Status LED Release latch for Top Cover Mini Screwdriver Label H[...]

  • Page 18

    SECTION 2: INSTALLATION Page 2-6 SATO D508/D51 2 Operator Manual 2.1.1 SETTING UP THE PRINTER Consider the following when setting up the printer: Locate a solid flat surface with adequate room to set the printer. Make sure the AC adaptor can be located so that the AC power cable can be at tached to the printer and an AC power outlet. The loca tion [...]

  • Page 19

    SECTION 2: INSTALLATION SATO D508/D512 Operator Manual Page 2-7 2.2 LOADING MEDIA The SATO D508 / D512 printer can print to direct t hermal die-cut labels, tags or continuous media. The media supply can be either in Roll or Fanfold format. Roll Media Roll media should be between 0.98" (25 mm) and 4.3 " (110 mm) in width and wound face-out[...]

  • Page 20

    SECTION 2: INSTALLATION Page 2-8 SATO D508/D51 2 Operator Manual 6. Route the label material through the Pape r Sensor Assembly and over the Plate n. Note that the Sensor is p art of the lef t Label Roll Guide so that the Paper Sensor is always positioned in the same loca tion relative to the left ed ge of the label. 7. Close the T op Cover . 8. Pr[...]

  • Page 21

    SECTION 2: INSTALLATION SATO D508/D512 Operator Manual Page 2-9 6. Close the T op Cover . 7. After loading the label media, it is recommended that you run a Test Print to make sure the labels are correctly loaded and printed. 2.3 LABEL SENSING The SATO D508 / D512 printer uses label Gap (se e-through) sensing. The Sensor Assembly is located on the [...]

  • Page 22

    SECTION 2: INSTALLATION Page 2-10 SATO D508/D512 Oper ator Manual This page is left blank intentiona lly[...]

  • Page 23

    Section 3: Configuration and Oper ation SATO D508/D512 Operator Manual Page 3-1 3 CONFIGURATION AND OPERATION Before using the printer, it is best to read this manual thoroughly first. Otherwise, you may disturb default settings around which the instructiona l procedures in this manual are based upon. 3.1 OPERATING PANEL The Operator Panel consists[...]

  • Page 24

    Section 3: Config uration and Operation Pa g e 3 -2 SA T O D 5 08 / D5 1 2 Operat or Manual 3.2 THE REAR PANEL All of the printer cable connectors are located on the Rear Panel, as follows. Fanfold-label Loading Slot Remove this panel to route fanfo ld paper into the printer Power Connector for DC power input from the supplied AC Adapter IEEE1284 P[...]

  • Page 25

    Section 3: Configuration and Oper ation SATO D508/D512 Operator Manual Page 3-3 3.3 THE CONFIGURATION PANEL The Configuration Panel is accessible wh en you lift up the top cover. The panel consists of an eight-position DIP switch, four adjust ment potentiometers and a seven- segment LED Error Status display. Rece ptacles for connecting the optional[...]

  • Page 26

    Section 3: Config uration and Operation Pa g e 3 -4 SA TO D 5 08 / D5 1 2 Operat or Manua l Switches 1–3: Paper Handling se ttings These three switches select the method used for controlling paper handling: Continuous mode - (default mode) Does not use the sensor for paper indexing. The paper movement will stop after all the label data has been p[...]

  • Page 27

    Section 3: Configuration and Oper ation SATO D508/D512 Operator Manual Page 3-5 Switch 5: Head Check DSW5 Mode Off Disabled On Enabled Configuration Switch ON OFF 12345678 Enables or Disables the printer functio n that checks the print head automat ically. Switch 6: VR1 Potentiometer Adjustment mode DSW6 Mode Off Media T ear-off On Print Darkness C[...]

  • Page 28

    Section 3: Config uration and Operation Pa g e 3 -6 SA T O D 5 08 / D5 1 2 Operat or Manual Switch 8: Unused This switch is reserved for futu re use. DSW8 Mode -- -- Configuration Switch ON OFF 12345678[...]

  • Page 29

    Section 3: Configuration and Oper ation SATO D508/D512 Operator Manual Page 3-7 3.4 ERROR CODES The ERROR display is a seven-segment LED array that provides information on error conditions detected by the printer. The cond itions are: For more information on the cause an d troubleshooting of printer errors, see Section 6. Troubleshooting . 0 ON 1 B[...]

  • Page 30

    Section 3: Config uration and Operation Pa g e 3 -8 SA T O D 5 08 / D5 1 2 Operat or Manual 3.5 OFFSETS There are two offset settings stored in th e printer; one for the Cut mode and o ne for the Tear-Off mode . These two offsets can be set indepe ndently and will remain in the printer until a new command is received changing the setting or until p[...]

  • Page 31

    Section 3: Configuration and Oper ation SATO D508/D512 Operator Manual Page 3-9 3.6 POTENTIOMETER ADJUSTMENTS PITCH OFFSET This can be done using the VR4 potentio meter on the Configuration Panel. This potentiometer is set at the factory so that it has a range of +/-3.75 mm. The midpoint setting should have no effect on the label pitch. Turning the[...]

  • Page 32

    Section 3: Config uration and Operation P ag e 3 - 1 0 SA T O D 5 0 8 /D 51 2 O perator Ma nual 3.6 POTENTIOMETER ADJUSTMENTS (CONT’D) Print Darkness A fine adjustment for PRINT DARKNESS can be made using potentiometer VR1 on the Front Operator Panel. It provides a continuous range of adjustment, allowing you to make precise changes. Turning VR1 [...]

  • Page 33

    Section 3: Configuration and Oper ation SATO D508/D512 Operator Manual Page 3-11 3.7 DATA DUMP DIAGNOSTIC LABEL The contents of the printer buffer can be examin e d using the DATA Dump mode. This printout labels each line of the received data in the left hand colu mn, the data in the middle column followed by the same data in ASCII format in the ri[...]

  • Page 34

    Section 3: Config uration and Operation P ag e 3 - 1 2 SA T O D 5 0 8 /D 51 2 O perator Ma nual 3.8 PRINTING TEST LABELS 1. The User T est Label print s the current default se ttings of the printer . 2. Press the FEED button while turning the power ON. 3. When the printer beep s, release the FEED button. 4. T o print a large (4" wide) test lab[...]

  • Page 35

    Section 3: Configuration and Oper ation SATO D508/D512 Operator Manual Page 3-13 3.9 PRINTING FACTORY/ SERVICE TEST PRINTS The Factory/Service Test Label prints the internal operating parameters of the printer. 1. Release the print head. (see “Releas ing/Replacing the Print Head” on page 4-3). 2. Press the LINE and FEED buttons while turning th[...]

  • Page 36

    Section 3: Configuration and Oper ation SATO D508/D512 Operator Manual Page 3-14[...]

  • Page 37

    SECTION 4: CLEANING AND MAINTENANC E SATO D508/D512 Operator Manual Page 4-1 4 CLEANING AND MAINTENANCE 4.1 INTRODUCTION This section provides information on user maintena nce for the SATO D508/D512 printers. This section contains the following informa tion. • Adjusting the Print Quality • Cleaning the Print Head, Platen and Rollers • Replaci[...]

  • Page 38

    SECTION 4: CLEANING AND MAINTEN ANCE Page 4-2 SATO D508/D5 12 Operator Manual Print Speed The other method of controlling p rint quality is by controlling the speed at which the label is printed. It is especially critical when printing "l adder" bar codes (bar codes printed with the bars parallel to the print line). When printing a "[...]

  • Page 39

    SECTION 4: CLEANING AND MAINTENANC E SATO D508/D512 Operator Manual Page 4-3 4.3 CLEANING THE PRINT HEAD, PLATEN AND ROLLE RS (CONT’D) Cleaning the Platen and Paper Roller 1. Before starting, get ready an approved cleaning kit from your SA TO dealer or the kit supplied with the printer . Make sure the printer is OFF , and remove the power cable. [...]

  • Page 40

    SECTION 4: CLEANING AND MAINTEN ANCE Page 4-4 SATO D508/D5 12 Operator Manual 4.4 RELEASING/REPL ACING THE PRINT H EAD The print head on the printer is a user-replaceable item. If it becomes damaged for any reason, it can be easily removed and replaced. Contact your local SATO representative for information on obtaining a new print head. You will a[...]

  • Page 41

    SECTION 4: CLEANING AND MAINTENANC E SATO D508/D512 Operator Manual Page 4-5 4.4 CLEANING THE SENSOR The gap sensor is used to control the positioning of the label. It is a transmissive see-thru se nsor that detects the edge of the label by looking through the backing paper which is translucent and detecting the presence of the opaque label. So whe[...]

  • Page 42

    SECTION 4: CLEANING AND MAINTEN ANCE Page 4-6 SATO D508/D5 12 Operator Manual This page is left blank intentionally[...]

  • Page 43

    SECTION 5: INTERFACE SPECIFICATIONS SATO D508/D512 Operator Manual Page 5-1 5 INTERF ACE SPECIFICA TIONS 5.1 INTERFACE TYPES The SA TO D508 / D512 printer ca n be ordered with any of the interfaces described in this section. The user can specify the desired interface at th e time of placing an or der . Thereaf ter , if the user needs to change the [...]

  • Page 44

    SECTION 5: INTERFACE SPECIFICATIONS Pa g e 5 -2 S AT O D 50 8 /D 5 12 Operator Manu al 5.2 THE RECEIVE BUFFER This printer has the ability to receive a data stream from the host in one of two ways. The receive buffer may be configured to accept one print job at a time or mu ltiple print jobs. The single job print buffer is generally used by sof twa[...]

  • Page 45

    SECTION 5: INTERFACE SPECIFICATIONS SATO D508/D512 Operator Manual Page 5-3 5.2 THE RECEIVE BUFFER (CONT’D) Multi Job Buffer The printer is able to continuously receive prin t jobs, compi ling and printing other jobs at the same time. It acts much like a "print buf fer" to maximize the performance of the host and the printer . When you [...]

  • Page 46

    SECTION 5: INTERFACE SPECIFICATIONS Pa g e 5 -4 S AT O D 50 8 /D 5 1 2 Operator Manual 5.3 IEEE1284 PARALLEL INTERFACE The parallel interface for this printer conforms to the IEEE1284 spec ification. It will automatically detect the IEEE1 284 signals and operate in the hi gh speed mode. If it does not detect the IEEE1284 signals, it will operate in[...]

  • Page 47

    SECTION 5: INTERFACE SPECIFICATIONS SATO D508/D512 Operator Manual Page 5-5 5.4 RS-232C INTERFACE The High S peed Serial Interface is an factory inst alled option th at must be installed in the printer at the time of order . The D508 / D512 recognizes the RS-232 interface automatically . General Specifications Asynchronous ASCII Hal f-duplex commun[...]

  • Page 48

    SECTION 5: INTERFACE SPECIFICATIONS Pa g e 5 -6 S AT O D 50 8 /D 5 1 2 Operator Manual 5.4.1 RS-232C IN TERFACE SIGNALS Cable Requirement s * This connection at the host side of the interf ace would de pend upon the pin that is being used as the Ready/Busy signal by the driving software. T ypically , on a PC, it would be either CTS (pin 5) or DSR ([...]

  • Page 49

    SECTION 5: INTERFACE SPECIFICATIONS SATO D508/D512 Operator Manual Page 5-7 5.4.2 READY/BUSY FLOW CONTROL Ready/Busy is the hardware flow control method for the serial interface on the printer . By raising/lowering the voltage leve l on Pin 20 of the RS232 port, the printer notif ies the host when it is ready to re ceive data. Pin 4 (RTS) and pin 2[...]

  • Page 50

    SECTION 5: INTERFACE SPECIFICATIONS Pa g e 5 -8 S AT O D 50 8 /D 5 12 Operator Manu al 5.7 WIRELESS LAN INTERFACE (802.11 B/G) The wireless print server provides ea sy printer interface with 802.11G Wi-Fi compliant networks free of wired connections. Each printer is shippe d with an integrated driver and interface installed. The driver must be load[...]

  • Page 51

    SECTION 5: INTERFACE SPECIFICATIONS SATO D508/D512 Operator Manual Page 5-9 LED INDICA T OR ST A TUS INDICA- TOR 1 INDICA- TOR 2 INDICA- TOR 3 DESCRIPTION ON OFF OFF W eak Signal (1-50%) ON ON OFF Moderate Signal (50-75%) ON ON ON S trong Signal (75-100%) OFF OFF ON 802.1 1 Ad hoc OFF ON OFF Ad hoc SOFTW ARE SPECIFICA TIONS Corresponding Protocol T[...]

  • Page 52

    SECTION 5: INTERFACE SPECIFICATIONS SATO D508/D512 Operator Manual Page 5-10[...]

  • Page 53

    SECTION 6: TROUBLESHOOTING SATO D508/D512 Operator Manual Page 6-1 6 TROUBLESHOOTING This section has been devised to he lp you if you are un able to pro- duce output on the SA T O D508 / D512 printer . Use this section to make sure the basics have been checked before deciding you are unable to proceed any furth er . The section is divided into thr[...]

  • Page 54

    SECTION 6: T ROUBLESHOOTING Page 6-2 SATO D508/D51 2 Operator Manual 6.2 USING THE IEEE1284 (PARA LLEL) INTERFACE (CONT’D) This may mean that the co mputer doesn’t know the printer is there. V erify that: a. Both ends of the cable are securely inserted into their respective connectors b The printer is ON LINE c. The cable is not defective. Ther[...]

  • Page 55

    SECTION 6: TROUBLESHOOTING SATO D508/D512 Operator Manual Page 6-3 6.2 CHECKING USING THE P ARALLEL INTERFACE (CONT’D) If you are using BASIC, it may be addin g these characters automatically as the line wrap s. Adding a “width” st atement to your program can help to suppress t hese extra 0D 0A characters by expanding the line length up to 25[...]

  • Page 56

    SECTION 6: T ROUBLESHOOTING Page 6-4 SATO D508/D51 2 Operator Manual 6.3 CHECKING THE RS232C (SERIAL) INTERFACE 1. Is the RS232C Serial cable conne cted securely to your serial port on the PC (DB- 25S Male) and to the RS232C connector on the printer? ( W arning: when disconnecting or connect ing interface cables, always make sure th e printer is OF[...]

  • Page 57

    SECTION 6: TROUBLESHOOTING SATO D508/D512 Operator Manual Page 6-5 6.3 ERROR SIGNALS The 7-segment LED display , Front Panel LED In dicators and Buzzer combine to provide a visual/ aural indication of the type o f error encountered. For information on error messages and icons, proceed to the next section. Display LED INDICA T ORS BUZZER ERROR CONDI[...]

  • Page 58

    SECTION 6: T ROUBLESHOOTING Page 6-6 SATO D508/D51 2 Operator Manual 6.3 CHECKING THE 802.11 G WIRELESS INTERFACE 1. Is the antenna properly and complete ly installed? 2. Is the interface properly seated in the printer? 3. Are the green connection lig hts on the back of the interface bo ard illuminated? 4. If it is not obt aining an IP address, che[...]

  • Page 59

    1 SATO CONTACTS 2 3 4 5[...]

  • Page 60

    SATO GROUP OF COMPANIES • Extensive cont act information of worldwide SA TO operations can be found on the Internet at www.sat oworldwide.com Asia Pacific & Oceania Region SATO ASIA PACIFIC PTE. LTD. 438A Alexandr a Road #05-01/04 , Alexandra Te chnopark, Si ngapore 11996 7 Tel: +65-6271 -5300 Fax: +65-62 73-6011 Email: tech nical@satoas iapa[...]