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Scientific Atlanta DPX100 manual

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Table of contents for the manual

  • Page 1

    Webstar Cable Modem Model DPX100 Cable Modem[...]

  • Page 2

    2 Note to the Installer CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN AVIS Note to CATV System Installer This reminder is provided to call the CATV system installer’s attention to Article 820-40 of the NEC (Section 54, Part I of the Canadian Electrical Code), that provides guidelines for proper grounding and, in particular, specifies that the CATV c[...]

  • Page 3

    3 Cleaning the Equipment Before cleaning this equipment, unplug it from the electrical outlet. Use a damp cloth to clean this equipment. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning device (dust remover) to clean this equipment. Placement Place this equipment in a location that is close enough to an elect[...]

  • Page 4

    4 Object and Liquid Entry Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock. Do not expose this equipment to liquid or moisture. Do not place this equipment on a wet surface. Do not spill liquids on or near this equipment. Lig[...]

  • Page 5

    5 Equipment Checklist Before you install your cable modem, check the items in the carton. The carton contains the following items, except as noted: • One WebSTAR™ Cable Modem • One Ethernet cable (CAT5/RJ-45) • One USB cable (not included with all models) • One Power Adapter with power cord • One CD-ROM containing the user’s guide and[...]

  • Page 6

    6 Overview Contents Overview ............................................................................ 6 Before You Begin .............................................................. 7 System Requirements ...................................................... 8 WebSTAR Cable Modem Front Panel ........................... 9 WebSTAR Cable Modem B[...]

  • Page 7

    7 Before Y ou Begin Contacting Y our Local Cable Service Provider You need to set up an Internet access account with your local cable service provider in order to use your cable modem. When you contact your cable service provider, verify the following conditions: • Does the cable service to your home support two-way, DOCSIS-compatible cable modem[...]

  • Page 8

    8 System Requirements Introduction This section provides hardware and software requirements. Minimum System Requirements for PCs • A PC with a Pentium MMX 133 processor or greater • 32 MB of RAM • Netscape or Internet Explorer • CD-ROM drive Minimum System Requirements for Macintosh • MAC OS 7.5 • 32 MB of RAM System Requirements for an[...]

  • Page 9

    9 W ebST AR Cable Modem Front Panel 1 POW ER Illuminates solid green to indicate that power is being applied to the cable modem 2 PC Illuminates solid green to indicate that an Ethernet/USB carrier is present Blinks to indicate that Ethernet/USB data is being transferred between the PC and the cable modem 3 DATA Blinks to indicate that data is bein[...]

  • Page 10

    10 W ebST AR Cable Modem Back Panel Back Panel Components 1 POWE R Connects the cable modem to the DC output of the AC power adapter that is provided with your cable modem Note: Only use the power cord and the AC power adapter that are provided with your cable modem. 2 RESET Reset-to-Default button (Factory Reset) CAUTION: This button is for mainte[...]

  • Page 11

    11 Modem Installation The following diagram illustrates one of the various connection options that are available to you. Note: Professional installation may be available. Contact your local cable service provider for further assistance. Installing the Modem Follow these steps for proper installation. 1. Power down your PC and unplug it from the pow[...]

  • Page 12

    12 TCP/IP Configuration Introduction This section contains instructions for configuring the WebSTAR cable modem to run in Windows or Macintosh environments. In addition, TCP/IP protocol in a Windows environment is different for the Windows 95/98/ME/and 2000 versions. Follow the appropriate instructions in this section to configure the TCP/IP protoc[...]

  • Page 13

    13 TCP/IP Configuration, continued 10. Click the Gateway tab and verify that these fields are empty. If they are not empty, highlight and delete all information from the fields. 11. Click the DNS Configuration tab, and then select Disable DNS. 12. Click OK. The Copying Files window opens. 13. When the system finishes copying the files, click OK. 14[...]

  • Page 14

    14 TCP/ IP Configuration, continued Windows 2000 Follow these steps to install and configure the TCP/IP protocol for Windows 2000 environments. 1. Click Start , select Settings , and choose Network and Dial-up Connections . The Network and Dial-up Connections window opens. 2. In the Network and Dial-up Connections window, double-click the Local Are[...]

  • Page 15

    15 TCP/IP Configuration , continued 5. Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window. Note: In some cases, the Load only when needed option will not appear. If it appears, select the option. A check mark appears in the option. 6. Verify that the Use 802.3 option located in the upper right-hand corner of the [...]

  • Page 16

    16 USB Driver Installation Introduction This section contains instructions for installing the WebSTAR cable modem USB drivers if your PC is equipped with a USB interface and a Windows 98/98SE/ME/2000/or XP operating system. The USB driver installation procedures are different for each operating system. Follow the appropriate instructions in this se[...]

  • Page 17

    17 USB Driver Installation, continued Windows 2000 Follow these steps to install the WebSTAR cable modem USB Drivers for Windows 2000 environments. 1. Insert the USB Cable Modem Driver Installation Disk into the CD-ROM driver of your PC. 2. Wait until the Power and Cable indicators on the cable modem illuminate solid green; then, plug the USB cable[...]

  • Page 18

    18 USB Driver Installation, continued Windows XP Follow these steps to install the WebSTAR cable modem USB drivers for Windows XP environments. 1. Insert the USB Cable Modem Driver Installation disk into the CD-ROM drive of your PC. 2. Wait until the Power and Cable indicators on the cable modem illuminate solid green; then, plug the USB cable into[...]

  • Page 19

    19 T roubleshooting Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local cable service provider for complete information on cable services, including high-speed Internet access. Q. How do[...]

  • Page 20

    20 T roubleshooting, continued Common T roubleshooting Issues The modem does not register an Ethernet connection. Even new computers do not always have Ethernet capabilities. Be sure to verify that your computer has a 10/100BaseT Ethernet card and that the Ethernet driver software is properly installed. If you purchase and install an Ethernet card,[...]

  • Page 21

    21 Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your cable service provider. • Verify that the plug to your cable modem AC adapter is properly inserted into an electrical outlet. • Verify that your cable modem AC adapter is [...]

  • Page 22

    22 Detailed Front Panel Indicator Functions This chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel indicators during power up, calibration, and registration on the network. Use this chart to troubleshoot the power up, calibration, and registration process of your cable modem. Front P anel Indica[...]

  • Page 23

    23 Detailed Front Panel Indicator Functions, continued This chart illustrates the appearance of the cable modem front panel indicators during normal operations. Front P anel Indicator s During Normal Operations Front P anel Indicator s During Normal Operations Step 1 PO WER Front P anel Indicator ON Normal Operations (Bold denotes normal) 2P C 3 D [...]

  • Page 24

    24 Detailed Front Panel Indicator Functions, continued T his chart describes the appearance of the cable modem front panel indicators during special conditions to show that cable modem access protection is enabled, or that you have been denied network access. Front P anel Indicator s During Special Conditions Front P anel Indicator s During Special[...]

  • Page 25

    25 T rademarks Scientific-Atlanta and the Scientific-Atlanta ARCs logo are registered trademarks of Scientific-Atlanta, Inc. W ebST AR and “Bringing the Interactive Experience Home” are trademarks of Scientific-Atlanta, Inc. Other trademarks listed her ein ar e the pr operty of their r espective owners. Disclaimer Scientific-Atlanta, Inc. assum[...]

  • Page 26

    26 United States FCC Compliance This equipment has been tested and found to comply with the applicable limits of Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and[...]