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Scientific Atlanta EPX2203 manual

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Table of contents for the manual

  • Page 1

    WebSTAR™ DPX2203™ and EPX2203™ VoIP Cable Modem User’s Guide[...]

  • Page 2

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable M odem U ser’s Gu ide 1 WebSTAR DPX2203 or EPX22 03 VoIP Cable Mode m User’s Guide Overview Introduction Welcome to the world of high-speed Inter net and hig h quality digital telephone service. Your new We bSTAR™ Model DPX2203 ™ or Model EPX2203™ Cable Modem with Embedded MTA is a m[...]

  • Page 3

    2 WebS TAR DP X2203 or EP X2203 VoI P Cable M odem U ser’s Gu ide 4004041 Rev A Section A IMPORTANT RULES FOR SAFE OPERATION Overview Introduction This sectio n provides important sa fety instructions t hat you must read an d follow. In this Section This sectio n contai ns the followi ng topic. Topic See Page IMPORTANT RULES FOR SAFE OPERATION 3[...]

  • Page 4

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable M odem U ser’s Gu ide 3 IMPORT ANT RULES FOR SAFE OPERA TION Note to Installer CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN AVIS Note to CATV System Installer This reminder is provided to call the CATV system installer’s attention to Article 820-40 of the NEC (Section 54, Part I of the Canad[...]

  • Page 5

    4 WebS TAR DP X2203 or EP X2203 VoI P Cable M odem U ser’s Gu ide 4004041 Rev A IMPORT ANT RULES FOR SAFE OPERA TION, Continued Accessorie s Do not use accessories with t his equipment unless recommended by your cable service provider. Ventilation This equipment ha s openings for vent ilation that protect it from overheati ng. To ensure the re li[...]

  • Page 6

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable M odem U ser’s Gu ide 5 IMPORT ANT RULES FOR SAFE OPERA TION, Continued Power Cord Protection Arrange all po wer cords so that people ca nnot walk on t he cords, place obje cts on the cords, or pla ce objects agai nst the cords, wh ich can damage the cords. Pay particular attentio n to cords[...]

  • Page 7

    6 WebS TAR DP X2203 or EP X2203 VoI P Cable M odem U ser’s Gu ide 4004041 Rev A Section B Before You Begin Overview Introduction When you receive you r WebSTAR Cable Modem, you shou ld check the ca ble modem equipment and accessories to verify that each item is in the carton and that each item is u ndamaged. This sectio n provides an equipment c [...]

  • Page 8

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable M odem U ser’s Gu ide 7 Check Y our Equipment Equipment Checklist Before you install your cable modem, check the items in the carton. The carton contains t he follo wing it ems: • One WebSTAR Cabl e Modem • One Ethe rnet cable (C AT 5/RJ-45) • One USB cable • One power adapter with p[...]

  • Page 9

    8 WebS TAR DP X2203 or EP X2203 VoI P Cable M odem U ser’s Gu ide 4004041 Rev A Section C Front and Back P anel Component s Overview Introduction This sectio n provides descriptions of t he DPX2203 or EPX2203 front a nd back panel components and the functions of t he lights on the front panel. In this Section This sectio n contai ns the fo llowin[...]

  • Page 10

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable M odem U ser’s Gu ide 9 W ebST AR Cabl e Modem Front Panel Front Panel Components The following illustratio n describes the l ights on the fro nt panel o f the cable modem. by Scientific-Atlanta, Inc. P O W E R R E C E IV E D A T A S E N D C A B L E P C L IN E 1 L IN E 2 T10701 1 2 3 4 5 6 7[...]

  • Page 11

    10 Web STAR D PX2203 or EP X2203 VoI P Cabl e Modem User’s G uide 40040 41 Rev A W ebST AR Cabl e Modem Back Panel Back Panel Components The following illustratio n describes the back p anel components o f the cable modem. LINE 2 LINE 1 TELEPHONY POWER 12 VDC RESET ETHERNET CABLE USB T10702 1 4 3 5 6 2 1 POWER - Connects t he cable modem to the D[...]

  • Page 12

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable Modem User’s G uide 11 Functions of t he Front Panel Li ght s Initial Power Up, Calibration, and Registration The following chart illus trates the sequ ence of ste ps and the correspond ing appearance of the fro nt panel lig hts on the cable modem during power u p, calibration, and registrat[...]

  • Page 13

    12 Web STAR D PX2203 or EP X2203 VoI P Cabl e Modem User’s G uide 40040 41 Rev A Functions of t he Front Panel Li ght s, Continued Normal Operat ions The following chart illus trates the ap pearance of t he front pa nel lights on t he cable modem during normal o perations. Front Panel Lights Dur ing Normal Operations Front Panel Light Normal Oper[...]

  • Page 14

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable Modem User’s G uide 13 Functions of t he Front Panel Li ght s, Continued Special Conditions The following chart describes the appearan ce of the fro nt panel light s on the cable modem du ring spec ial conditio ns to sho w that yo u have been de nied ne twork access. If the front pane l ligh[...]

  • Page 15

    14 Web STAR D PX2203 or EP X2203 VoI P Cabl e Modem User’s G uide 40040 41 Rev A Section D Internet Service I nstallation Internet Service: Overview Introduction This sectio n provides inf ormation and pr ocedures to assist you in placi ng, installi ng, configuring, operat ing, and troubles hooting your DPX2203 or E PX2203 Cable Modem for high-sp[...]

  • Page 16

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable Modem User’s G uide 15 Intern et Se rvice : Befo re Y ou Be gin Contacting Your Local Cable Ser vice Pro vider You need to set up a n Internet access a ccount with your local cable service provider in order to use your cabl e modem. When you co ntact your cable servic e provider, verify the [...]

  • Page 17

    16 Web STAR D PX2203 or EP X2203 VoI P Cabl e Modem User’s G uide 40040 41 Rev A Internet Service: System Requirements Introduction This sectio n provides har dware and software r equirements for co nnecting your cable modem to a PC for high-speed Inter net service. Minimum System Requirem ents for PCs • A PC wit h a Pentium M MX 133 processor [...]

  • Page 18

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable Modem User’s G uide 17 Internet Service: Install the Cable Modem Installation Diagram The following d iagram illustrates one o f the various connectio n options th at are available to you. LINE 2 LINE 1 TELEPHONY POWER 12 VDC RESET ETHERNET CABLE USB Power Supply Cable-Ready TV , VCR, or Set[...]

  • Page 19

    18 Web STAR D PX2203 or EP X2203 VoI P Cabl e Modem User’s G uide 40040 41 Rev A Internet Service: Install the Cable Modem, Continued Installing the Modem for High-Speed Dat a Service The following installa tion procedures explain how to set up and co nfigure your cable modem if you pl an to use high-spe ed data service. If you pla n to use your [...]

  • Page 20

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable Modem User’s G uide 19 Interne t Servic e: Co nfigure T CP/IP Introduction This sectio n contai ns instru ctions for configuri ng the We bSTAR Cab le Modem to run in Microsoft Windows or Maci ntosh environments. In addition, t he TCP/IP protocol in a Microso ft Windows enviro nment is d iffe[...]

  • Page 21

    20 Web STAR D PX2203 or EP X2203 VoI P Cabl e Modem User’s G uide 40040 41 Rev A Interne t Servic e: C onfigure TCP/IP , Continued 11. Click the DNS Configuration tab , an d the n se le ct Disable DNS. 12. Click OK. Result: The Copying Files wi ndow opens. 13. When the system finishe s copying the fil es, click OK. 14. Close all networki ng windo[...]

  • Page 22

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable Modem User’s G uide 21 Interne t Servic e: C onfigure TCP/IP , Continued Microsoft Windows 2000 Follow these steps to inst all and configure the TC P/IP protocol for Microsoft Windows 20 00 environments. 1. Click Start , sele ct Set tings , and choose Ne twork and Dial-u p Co nnectio ns . Re[...]

  • Page 23

    22 Web STAR D PX2203 or EP X2203 VoI P Cabl e Modem User’s G uide 40040 41 Rev A Interne t Servic e: C onfigure TCP/IP , Continued Macintosh Follow these steps to ver ify that the TCP/I P communications protoco l and an Ethernet device are installed on your Maci ntosh computer. 1. Click the Apple icon in the upper left corner of the Finder. Scrol[...]

  • Page 24

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable Modem User’s G uide 23 Internet Service: Install USB Driver s Introduction This sectio n contai ns instr uctions fo r install ing the WebSTAR ca ble modem USB drivers if your PC is e quipped wit h a USB interface and a Microsoft Windo ws 98, 98SE, ME, 2000, or XP op erating system. The USB d[...]

  • Page 25

    24 Web STAR D PX2203 or EP X2203 VoI P Cabl e Modem User’s G uide 40040 41 Rev A Internet Service: Install USB Drivers, Continued Microsoft Windows 2000 Follow these steps to install the WebSTAR cable modem USB drivers for Microsoft Windows 20 00 environments. 1. Insert the USB Cable Modem D river Insta llatio n Disk into the CD-RO M drive of you[...]

  • Page 26

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable Modem User’s G uide 25 Internet Service: Install USB Drivers, Continued Microsoft Windows XP Follow these steps to inst all the WebSTAR cable modem USB drivers for Microsoft Windows X P environments. 1. Insert the USB Cable Modem D river Insta llatio n Disk into the CD-RO M drive of your PC.[...]

  • Page 27

    26 Web STAR D PX2203 or EP X2203 VoI P Cabl e Modem User’s G uide 40040 41 Rev A Internet Service: Frequently Asked Questions Introduction This sectio n provides answer to fre quently asked qu estions about cable modem Internet service. For questions about cable modem telephone service, see Telephone Service : Frequen tly Ask ed Ques tions , late[...]

  • Page 28

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable Modem User’s G uide 27 Internet Service: T roubleshooting Common Troubleshooting Suggestions The modem does not regist er an Ethernet connection. Even new compu ters do not always have Ether net capabilitie s. Be sure to verify t hat your computer has a 10/ 100BaseT Ethernet card a nd that t[...]

  • Page 29

    28 Web STAR D PX2203 or EP X2203 VoI P Cabl e Modem User’s G uide 40040 41 Rev A Inter net Service: T r oubleshooti ng, Continued Check and Corr ect If your cable modem doe s not operate as expected , the follo wing tips may help. If you need further assistance, contact your cable service provider. • Verify that the plug to your cable modem AC [...]

  • Page 30

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable Modem User’s G uide 29 Section E Telephone S ervice Inst allation T elephone Servi ce: Over view Introduction This sectio n provides pr ocedures to assist you in placing, i nstalling, co nfigu ring, operating, and troublesh ooting your DPX2203 or EPX2203 Cable Modem f or telephone service. I[...]

  • Page 31

    30 Web STAR D PX2203 or EP X2203 VoI P Cabl e Modem User’s G uide 40040 41 Rev A T elephone Servi ce: Before Y ou Begin Contacting Your Local Cable Ser vice Pro vider You need to set up a te lephone accou nt with your local cable service provider in order to use your cable modem for telep hone service. When you contact your cable service provider[...]

  • Page 32

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable Modem User’s G uide 31 T elephone Servi ce: Before Y ou Begin, Continued Selecting a Location for Your Modem You should work with your cable telep hony service provider to choose the best location for your cable modem. Consider t hese recommendations: • Choose a locatio n close to your com[...]

  • Page 33

    32 Web STAR D PX2203 or EP X2203 VoI P Cabl e Modem User’s G uide 40040 41 Rev A T elephone Servi ce: T elephone Requir ement s Introduction This sectio n provides har dware and software r equirements for utili zing you r cable modem for telephone service. Number of Telephone Devices The RJ-11 telephone-sty le connectors on t he cable modem can e[...]

  • Page 34

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable Modem User’s G uide 33 T elephone Servi ce: Install t he Cable Modem Introduction The cable modem can be used to provide telep hone service for one or two t elephone lines. This sect ion descri bes how to co nnect a single telep hone, fax mac hine, analog telephone modem, or other telephone [...]

  • Page 35

    34 Web STAR D PX2203 or EP X2203 VoI P Cabl e Modem User’s G uide 40040 41 Rev A T elephone Servi ce: Install t he Cable Modem, Continued Installation Diagram The following d iagram illustrates one o f the various connectio n options th at are available to you. LINE 2 LINE 1 TELEPHONY POWER 12 VDC RESET ETHERNET CABLE USB Power Supply Cable-Ready[...]

  • Page 36

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable Modem User’s G uide 35 T elephone Servi ce: Install t he Cable Modem, Continued Installing the Cable Modem Follow these steps to i nstall the cable modem to p rovide telephone service. 1. Connect a te lephone, fax machine, or ana log modem to each of the appropriate RJ-11 ports on the cable [...]

  • Page 37

    36 Web STAR D PX2203 or EP X2203 VoI P Cabl e Modem User’s G uide 40040 41 Rev A T elephone Service: Fr equently Asked Questi ons Introduction This section provides a nswers to frequently asked questio ns regarding cable modem telephone service. For questions about ca ble modem inter net service, see In ternet Service : Frequen tly Ask ed Ques ti[...]

  • Page 38

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable Modem User’s G uide 37 T elephone Servi ce: T roubleshooting Common Troubleshooting Suggestions The modem does not regist er a cable connection. • The modem works wit h a standard, 75-o hm, RF coaxial cable. I f you are using a different cable, your ca ble modem will not function properly.[...]

  • Page 39

    38 Web STAR D PX2203 or EP X2203 VoI P Cabl e Modem User’s G uide 40040 41 Rev A Notices Trademarks Scientific- Atlanta and th e Scientific-At lanta ARCs logo are registered trad emarks of Scientific- Atlanta, Inc. W ebSTAR, DPX2203, E PX2203, and “Bring ing the Interactive Experience Home” are tr ademarks of Scientifi c-Atlanta , Inc. Other [...]

  • Page 40

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable Modem User’s G uide 39 FCC Compliance United Stat es FCC Compli ance Note: This device has b een tested and found to comply with the lim its for a Clas s B digital device, pu rsuant to part 15 of t he FCC Rules. These limits are desig ned to provide reasonable protection against suc h interf[...]

  • Page 41

    40 Web STAR D PX2203 or EP X2203 VoI P Cabl e Modem User’s G uide 40040 41 Rev A FCC Compliance, Continued Canada EMI Regulation This Class B digital appa ratus complies wit h Canadian ICES-003. Cet appareil numérique de la class B est conform e à la norme NMB-0 03 du Canada. FCC Part 68 The Federal Communications Commissio n (FCC) of the Unite[...]

  • Page 42

    4004041 Rev A WebS TAR DP X2203 or EP X2203 VoI P Cable Modem User’s G uide 41 FCC Compliance, Continued IC (Industry Canada) Notice Notice: T he Industry Canada (formerly Canadian Department of Communications) label identif ies certified e quipment. T his certific ation means t hat the equip ment meets certain telecommu nications network protect[...]

  • Page 43

    42 Web STAR D PX2203 or EP X2203 VoI P Cabl e Modem User’s G uide 40040 41 Rev A For Inf ormat ion If You Need Technic al Assistance If you need tech nical assi stance, contact you r cable service provider. © 2003 Scient ific-Atlant a, Inc. All rights reserved.[...]

  • Page 44

    Scientific- A tlanta, Inc. 5030 Sugarloaf Parkway, Box 46 5447 Lawrenceville, GA 30042 770.236.5000 www.scientificatlanta.com This document includes various trademarks of S cientific-Atlanta, Inc. Pl ea s e se e th e No t i ce s s e ct i o n o f t h i s document for a list of the Scientific-Atlanta trademarks used in this document. Al l ot h e r t [...]