Siemens 300Series manual

User Guide ROLMphone 300/600 Series for 90 06i and Hicom 300 E C S Creati ng a Worl d of Hig hly Integ rated Comm unicati ons & So lution s[...]

WARN ING: Ha ck ers wh o unlawf u ll y gain acc ess to cu stome r teleco mmu ni cations s ys t ems to make long di stance tel ep hon e calls th at are the n bi lled to the syste m owner are cri minals. Cu r- rently, we do not k now of any teleco mmunicati ons system that is im mune to t his type of crimina l activit y. Siemens will no t ac c ept li[...]

ii Contents Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii How To Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x Related Publica tions . . . . . . . . . . .[...]

iii ROLM phon e 30 0/ 600 Se ri e s Us er G uid e Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 Calling a[...]

iv Saved Number Re dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28 Speaker Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30 Fixed One-Way Speak er Call . . . . . . . . . . . . . . . . . . . . . . . . . 3-30 One-Way Speaker Call . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

v ROLM ph on e 300/ 600 Se ri e s Us er G uid e Station Hunt Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5 Hunting Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6 Removing Yo urself from a Hunt Group . . . . . . . . . . . . . . . . . . 7-8 Setup . . . . . . . . . . . . . . . . . . [...]

Figures vi Figures Figure 1- 1. ROLMphone 3 12L and 624 SL Telepho nes . . . . . . 1-1 Figure 1-2. R OLMphone 312L Telephone . . . . . . . . . . . . . . . . 1-2 Figure 1-3. R OLMphone 624SL Telephon e . . . . . . . . . . . . . . .1-3 Figure 1-4. Op tion Module Bays and KEO Connector . . . . . . .1-4 Figure 1-5. Plug ging a Headset into the HRO . . [...]

vii ROLM p hone 300/ 600 Seri es User Guide[...]

Tables viii Tables Table 1–1. Line Key Status Light Flash R ates . . . . . . . . . . . 1-16[...]

ix ROLMph one 3 00/600 Series User G uide[...]

How to Use This Guide x How To Use This Guide This guide ex plains ho w to use the ma ny features of your ROLMpho ne 300/6 00 series t elephone. B e sure to read Chapter 1 , “Introdu ction” and Chapter 2, “Using Your Phone” which explain the basic features of your telephon e. Then look thr ough the res t of the boo k and read about th e add[...]

xi ROLMph one 3 00/600 Series User G uide Appendix A Feature Access Codes lists the codes th at can be dialed to use system features. Appendix B Help! presents some simple procedures you can use to correct problems with your telephone. Glossary The Glossa ry explains some of the technical termin ology an d concepts us ed in this guide. Index The In[...]

Related Publicatio ns xii Related Publications The follow ing list presents the titles and brief description s of other useful S iemens publi cations. Ple ase refer to the book’s order number when requesting a publication fro m your Siemens representative. Order No. Title and Description GU30-1613 ROL Mphone 300/ 600 Series Quick Reference Guide [...]

xiii ROLMphon e 300/60 0 S eries User Guid e GU30-1557 Problem Determination Pro ced ures for ROLMphone, Ana log, and Optise t E Telephones is the tro ubleshooti ng guide for the Customer Participation and C ustomer Setup programs . This guide contain s detailed troubl eshooting instructions for all mod els of ROLMphone and analog te lephones.[...]

Introd uctio n 1-1 1. Intr oduction Chapter 1 Introduction The ROLMphone 300 and 600 Series Chapter 1 intr oduces you to the ROLMph one  300 se ries of teleph ones (RP300 ) and the RO LMphone 600 series of t elephones (RP600 ), taking y ou on a qui ck tour of their bas ic features. The ROLMphon e 300/600 s eries of tel ephones ar e multi-featu r[...]

1-2 ROLM phone 30 0/600 Ser ies User Guide ROLMphone 300 Series Telephone The ROLMphon e 300 series offers two models. • The R P 3 12 has 12 featu re key s and on e line e x tensio n. • The RP312L also h as a two-line display with up to 24 characters per line. Figure 1-2. ROLM phone 3 12L Te lephone[...]

Introd uctio n 1-3 1. Intr oduction ROLMphone 600 Series Telephone The ROLMphon e 600 series offers ei ght models. • The RP612 has 12 featur e key s and may have multiple lin e exte nsions. • The RP 612S also has a speakerph one. • The RP612L h as a two-line display with up to 24 ch aracters per line. • The RP61 2SL has both a speakerp hone[...]

1-4 ROLM phone 30 0/600 Ser ies User Guide Options The ROLMphon e 600 seri es telephon es are mo dular and su pport options for data communications, a headset/recor der connection, or additional key s. Th e Data Co mmu n ications Option (DCO), Heads et/ Recorder Option (HR O), Electret Headset Option (EHO), Analog Adapter Option (AAO), and C TI/Hea[...]

Introd uctio n 1-5 1. Intr oduction Data Communic ations Option Once the Data Communication s Option (DCO) is installed, yo ur ROLMphone 6 00 series telephone can be attached to a terminal or a personal compu ter with an RS-232C cable. B efore the option is installe d or removed fro m your tel ephone, the t elephone mus t be configured acco rdingly[...]

1-6 ROLM phone 30 0/600 Ser ies User Guide Headset/Recorder Option The ROLMphone 60 0 series telephones can also accept a module that lets you attach a headset and a recorder: the Headset/Recorder Option (HRO). The HRO provides for two different types of headset connecto rs (the PJ327 ty pe and the RJ8), which can be plugged i nto the outlets on th[...]

Introd uctio n 1-7 1. Intr oduction Electret Headset Option The Electret Headset Option (EHO) lets you plu g one or two electret headsets into th e in stalled option and make an d answer calls using a headset instead of the h andset or the phone’s built-in microphone and speaker. This type of headset does not require a head set adapter, or amplif[...]

1-8 ROLM phone 30 0/600 Ser ies User Guide Analog Adapter Option The Analog Adap ter Option (AAO) allows you to attach an analog device to your RP600 series telepho ne. The AAO supports the followi ng 24-vol t analog d evices: • G3 or be low fa x m achine • PC data communicat i on s modem • PC fax/data modem • analog co nference room speake[...]

Introd uctio n 1-9 1. Intr oduction CTI/Headset Combo Option The CTI/ Headset Com bo modu le provides your ROLMph one 600 series telephone with con n ection for: • a PC running a d ialin g application • a standard electre t headset or an enhanced wireless h eadset When connected to a PC, the module allows the PC application to dial and answer p[...]

1-10 ROLMphon e 300/ 600 Ser ies Us er Guide Keyboard Expansion Option The keybo ard of a ROLMphon e 600 series tel ephone can be exp anded with an op tion p roviding 2 0 additi onal feature o r line ke ys and stat us light s. The Keyboard Expansi on Option (KEO) attaches to the ri ght side of the telepho ne through a special con nector and br acke[...]

Introd uctio n 1-11 1. Intr oduction ROLMphone Basics Faceplate The faceplate is a paper template that identifies features that you access by pressing specific keys on your telephone. It shows which system features have been assigned to your telephone keys. Line Keys Your ROLMpho ne telephone has a separate l ine key for every extension that appear[...]

1-12 ROLMphon e 300/ 600 Ser ies Us er Guide Key Pad Use the ke y pad on yo ur telep hone just as you would any stand ard teleph one key pad f or dialin g teleph one numbers . You can also u se your key pad to access system features available to your telepho ne for which you d o not have feature keys. See “Feature Access Codes” on page 1- 15 fo[...]

Introd uctio n 1-13 1. Intr oduction Feature Keys Feature keys give yo u access to system features such as Hold, Transfer, Mailbox, and Program. Press the key labeled with the featu r e name to gain access to the f eature. You can also dial feature access codes to gain access to features. (See “Feature Access Codes” on page 1-15. ) Note: The la[...]

1-14 ROLMphon e 300/ 600 Ser ies Us er Guide Clear Key: The Clear k ey can be used to re move or can cel information shown on a phone’s display when it is i n program mod e. It can also be used to drop the last party from a conf erence call and the second party from a consultat i on call. Connect Key: Th e Connect key lets yo u: • reconnect wit[...]

Introd uctio n 1-15 1. Intr oduction The Transfer key also places any call you have in p rogress on temporar y hold 1 and can be used to dial a feature access code or a second party. ( See “Feature Access Codes” on page 1- 15.) Finally, you can p ress the Transfer key to establish a conferen ce call including yo urself, a party you have placed [...]

1-16 ROLMphon e 300/ 600 Ser ies Us er Guide Status Lights The re d status ligh ts next to the line keys tell you what is ha ppening on those lines . A line key s tatus ligh t may turn on s teadil y, bli nk, or flas h at diff erent rates to signal the status of that line. Speaker Each ROLMphone 300/600 series telepho ne has a speaker that you can u[...]

Introd uctio n 1-17 1. Intr oduction Voice Vo lume Keys Use the Volume Up ( ▲ ) and Volume Down ( ▼ ) keys to adjust the voice vol ume of your telephone. W hile on a call , press ▲ to raise the volume of t he voice you are hearing, or press ▼ to lower the volume of the voice you are hearing. Press either key until you reach the desired voic[...]

1-18 ROLMphon e 300/ 600 Ser ies Us er Guide Sounds Your pho ne makes d ifferent soun ds to l et you kn ow what’s going on. Rings occu r on a line that y ou are not using and indicate th at you have an incoming call. T ones occur while you are using your phon e and provide information about calls and features. Sound M eaning Rin gs Singl e ( repe[...]

Introd uctio n 1-19 1. Intr oduction Intrusion ton e fol- lowed by a ringin g- beep to ne The party yo u called is on the ph one, b ut h as receiv ed a call waiting indicatio n. Stay on the phone un til the pa r ty answers. Long tone, f ollowed by an intrusi on tone repea ted e very 8 secs. Busy overri de and speaker call intrusion remi nder 1-sec.[...]

1-20 ROLMphon e 300/ 600 Ser ies Us er Guide Ring Volume Use the slide control to ad just the ringing vol ume of your telephone. The slide control is located under neath the front of the R OLMphone 300/6 00 series t elephones. The volume rem ains at the le vel you set it until you adjus t it again. Ring Tone When first installed, your telephon e wi[...]

Introd uctio n 1-21 1. Intr oduction Where to Go for Assistance See Appendix B, “Help!” on page B–1 f or some procedures that may help you co rrect prob lems with you r telephone. Although every company has its o wn way of ha ndling supp ort for ROLMphone t elephones , most have a person res ponsible for making configuration changes and answe[...]

1-22 ROLMphon e 300/ 600 Ser ies Us er Guide Getting Started This ha s been a gener al introd uction t o the ROLMphone 3 00/600 series t elephones . To get st arted usi ng your t elephone, read Chapte r 2, “Using Your Ph one.”[...]

Using Your Ph one 2- 1 2. Using Y our Phone Chapter 2 Using Your Phone Quick and Easy You can begi n using y our ROLMphon e 300/60 0 series telephon e as soon as it is properly installed and co nfigured at the com munications server. To make a call from your primary line ➩ Lift th e handset and use the key pad to dial. To make a call from a s eco[...]

2-2 ROLM phone 30 0/600 Ser ies User Guide Making a Call Before dialing a number or using a feature access code you mu st get a dial tone. The dial to ne is an indication that the system is r eady to accept your r equest. You can get a d ial tone in one o f the following ways: • by p icking up t he handset • by pressing a line k ey • by p res[...]

Using Your Ph one 2- 3 2. Using Y our Phone Answering a Call You can answer a call in th ree ways: • by p icking up your han dset (for a call r inging on your p rimary line) • by pressing the line key with the blinki ng status light • by p ressing the Speaker key Note: Once you hav e answered a call, do not p ress the line key — doing so di[...]

2-4 ROLM phone 30 0/600 Ser ies User Guide Hangin g Up You can hang up in thr ee ways: • by h anging up yo ur handset when you are on a handset call • by p ressing the line key when you ar e on a speakerp hone call • by p ressing the Speaker key when you are on a speakerph one call[...]

Using Your Ph one 2- 5 2. Using Y our Phone Internal Calls Calling an Extension in Your Tel ephone System Every tel ephone i n your comp any’s tele phone sy stem has an extension . To call another extension ➩ Get a dial tone. ➩ Dial the extension. If you are a member o f a community (com) group, y ou can dial a sho rt code instead of an exten[...]

2-6 ROLM phone 30 0/600 Ser ies User Guide • Comm unity (Com) Grou p Speak er Cal l - lets you pl ace a two- way speakerpho ne call to a member of your com gr oup (See “Communi ty (Co m) Group Speaker Call” on page 3-20.) • Conf ere nce - lets you have u p to eight parties, includin g yourself, in a telephone co nversation. (See “Conf ere[...]

Using Your Ph one 2- 7 2. Using Y our Phone • Two-Way Speaker Call - lets you mak e a two-way call to the speaker of ano ther telephone. (See “Two-Way Speaker Call” on page 3- 33.)[...]

2-8 ROLM phone 30 0/600 Ser ies User Guide External Calls Calling an Out side Number To call outside your communications server system, you must first dia l your t runk (outs ide line) access code before d ialing the numb er you want to reach. If all t runks are bus y when you make yo ur call, you will hear a f ast busy tone. If your system has que[...]

Using Your Ph one 2- 9 2. Using Y our Phone Features Used with Ext ernal Calls The following fe atures can be used with external calls: • Conference - lets you have up to eight parties, includin g yourse lf, in a tel ephone conve rsation. Th e other parties can be on trun ks (outside lines). (See “Co nference” on page 3- 7.) • Cons ult atio[...]

2-10 ROLMphon e 300/ 600 Ser ies Us er Guide After you an swer, the commun ications server dials the numb er. Trun k Standby Queu ing lets you stay o n the lin e until a trunk becomes free. Th e communications server then dials the number. (See “Trun k Queuing” on page 3-41.)[...]

Using Your Phone 2-11 2. Using Y our Phone Using the Speaker Your telephone has a speaker that you can use for receiving calls or listening to the PhoneMail sys tem. On ROLMphone m odels that only have a speak er and not a micro phone (RP 312, RP612, and RP624), you must lift the ha nd set to speak to the other party . To answer a call on your pr i[...]

2-12 ROLMphon e 300/ 600 Ser ies Us er Guide Using the Speaker phone The RP61 2S, RP612S L, RP624S, and RP62 4SL model s have a two - way speakerphon e, consisting of a speaker an d a microphone . You can use either the handset or the speakerphone to make or answer calls. To make a call from your primary line ➩ Press the primary lin e key or the [...]

Using Your Phone 2-13 2. Using Y our Phone Voice Tra nsmissio n A ROLMphone s peakerphone only allo ws voice tr ansmissio n in one direction at a tim e. Therefore, yo u and the other p arty cannot talk simultaneo usly. Also, i f you are speak ing you may not hear vo ice inter ruptions or background noise , but this does not mean your call has been [...]

2-14 ROLMphon e 300/ 600 Ser ies Us er Guide Muting the Speakerphone If you h ave a Mute key , you can press it to turn of f the microp hone, so that you can carry on a co nver sation in yo ur ro om t h at th e ot her p art y on you r line can not hea r. Mute is also help ful when so meone put s you on hold , since it lets you hear your party recon[...]

Using Your Phone 2-15 2. Using Y our Phone Hold Putting a Cal l on Hold The Hold key lets yo u hang up a line wit hout di sconnecting the other party. If you do no t retrieve the call after a certain period of time (determined by the communication s server), your tel ephone rings. If it is an external call and you do not answer, the call is transfe[...]

2-16 ROLMphon e 300/ 600 Ser ies Us er Guide When Your Party Puts You on Hold If you are us ing your han dset and someo ne puts you on ho ld, you may want to switch to your spea kerphon e to leave you r hands free . If you h ave a Speaker key, press it an d hang up. Your hand s are free, and you can hear when you r party reconne cts to the call. No[...]

Using Your Phone 2-17 2. Using Y our Phone To put a call on private hol d ➩ Press the Private Hold (HOLDPVT) key. If you have a Priv acy key, its status li ght turns on. OR ➩ Press the Privacy key, or press TRANSFR and dial # 2. The Privacy status light turns on. ➩ Press the Hold key. The status light flashes next to the line key that you hav[...]

2-18 ROLMphon e 300/ 600 Ser ies Us er Guide Transfer The Transfer featu re lets you move a call, for example, to another party, a nd then ha ng up. The oth er party can be an extension , the company op erator, or an o utside number if yo ur communications server is set up to do this. Your system ad ministrator can tell you how to dial yo ur compan[...]

Using Your Phone 2-19 2. Using Y our Phone To reconnect to the or iginal call ➩ Before hanging up, press t he Connect key to rejoin the original call.[...]

2-20 ROLMphon e 300/ 600 Ser ies Us er Guide Connect The Connect key lets you: • reconnect with a call placed on consultation hold • reconnect with a transfer red call before the tran sfer is complete • alte rnate bet ween two part ies, when you have on e of them on consul tation h old To reconnect with a call ➩ Press the Connect key.[...]

Using Your Phone 2-21 2. Using Y our Phone Using Yo ur Mailbox The Mailbox featur e lets you leave reminder messages at internal extensions to alert them to call you b ack. It also lets you receive and answer reminder mess ages and PhoneMail and ROLMfax notifications. A reminder message that yo u leave on an inter nal call turns on the Mailbox stat[...]

2-22 ROLMphon e 300/ 600 Ser ies Us er Guide Changing Your Telephone’s Ring Tone To change your ring to ne ➩ Get a dial tone. ➩ Dial * 5 7 2. ➩ Dial si ng le digit s (1 through 8 ) to hear various to ne pi tc hes . If you have a disp lay telephone, it displays the selected to ne’s number. The l ast to ne you hear befo re you hang up will [...]

Making Ca lls 3-1 3. Making Calls Chapter 3 Making Calls Bridged Call The Bridged Call feat ure lets you join a call if one of the other parties’ extensions also appears on your telephone (a multip le line appearance). Although the sam e extension m ay appear on several telephon es, only one of the parties with the same mu ltiple line appearance [...]

3-2 ROLM phone 30 0/600 Ser ies User Guide Note: If yo u press t he Transfer key durin g a bridg ed call, your telephone will be removed fro m the call. You cann ot brid ge a conve rsation on an extens ion se t up for Privacy. Also, once you h ave bridg ed into a con versation, the party at that extension can exclude you by pressing the Privacy key[...]

Making Ca lls 3-3 3. Making Calls Busy Override Busy Overri de lets you j oin a conversa tion on a bus y extensio n. It is intended for high pr iority and emerg ency internal calls and requires a special class of service. Ask your system adm inistrator whether your telephone has been ass igned this class of s ervice. To break th rough to a busy ext[...]

3-4 ROLM phone 30 0/600 Ser ies User Guide Busy Standby Queuing With Busy St and by Queuing, yo u can stay on a line until a bu sy extension that you are trying to call become s free. The busy tone changes to music (or a ri nging-beep tone), indicating t hat you are queued. As soon as th e extension becomes free, your call will be put through autom[...]

Making Ca lls 3-5 3. Making Calls Callback Req uest Callback Request can help you complete calls to extensions that ar e busy, rin ging, or in Do Not Distur b mode, once th ose extensions become avail able. It lets you hang u p and have the communications server call you back with triple rings under the fol lowing conditions : • when a b usy exte[...]

3-6 ROLM phone 30 0/600 Ser ies User Guide To cancel a call- back r eque st from a display tele- phone ➩ Press the Callback (CALLBCK) key un til the auto callbac k message you wish to cancel is displayed. The status light next to the Pr ogram key turns on, indicat ing th at your t elephone i s in progr am mode. ➩ Press the Clear key. DELETED is[...]

Making Ca lls 3-7 3. Making Calls Conference The Conference f eature lets you have up to eight parties, including yoursel f, in a te lephone conversatio n. The oth er parties b esides yoursel f can be on trunk s (outsi de lines). An y party can leave the conference b y hanging up. To set up a conference ➩ During a conversation, press the Transfer[...]

3-8 ROLM phone 30 0/600 Ser ies User Guide To remove the last party from the conference ➩ Press the Clear key. OR ➩ Press the Transfer (TRANSFR) key. The status light beside the Conf erence (CONF) key bl inks. ➩ Dial * * * 4. You will hear the confirm a tio n tone. ➩ Press the Conference key to rejoin the conference. Th e number of p arties[...]

Making Ca lls 3-9 3. Making Calls ➩ Press the Conference key to rejoin the conference. You will hear the con ference tone. The number of parties and your positio n in the conference is displayed.[...]

3-10 ROLMphon e 300/ 600 Ser ies Us er Guide Picking Up Calls to Add to Conf erences On Version 6.4 an d higher, you can u se the Station Pickup featur e to create a conference call or to add a pick ed up party to a conference call. (See “Stati on Pickup” o n page 4-9.) You can pick u p the following kinds of calls for conferences: • a c all [...]

Making Calls 3-11 3. Making Calls To go back and forth (tog gle) between the picked up party and the ori gin al call, press the Connect key. Note: You can also transfer, place on ho ld, place on c onsultation hold, or p ark a call you hav e picked up. (See “Tr ansfer” on page 2- 18, “Hold” on pa ge 2-15, “Con sultation ” on page 3-1 2, [...]

3-12 ROLMphon e 300/ 600 Ser ies Us er Guide Consultation Consult ation lets you put t he ot her party in a call on consult ation hold, so that you can ca ll and talk privately with a second party. You can then alternate between the two parties or join them in a conference call. (See “Conferen ce” on page 3-7.) To cons ult with a second party d[...]

Making Calls 3-13 3. Making Calls Note: You cannot d ial a feature access code during a consultation call, since pressing the Transfer k ey joins all parties in a conference. Featur e access codes are also not allowed during conference calls. (See “Conference” on page 3- 7.)[...]

3-14 ROLMphon e 300/ 600 Ser ies Us er Guide Direct St ation Selec t (DSS) Direct Station Select (DSS) lets yo u monitor and automatically dial or answer an exten sion. The status light next to the DSS (D-) key on your teleph one indi cates whether th at extens ion is id le, ring ing, or b usy. Whenever someone is calling that extension, the status[...]

Making Calls 3-15 3. Making Calls ➩ To end setup, p ress the Program key. Th e Program status li ght turns off, and STORED is displayed if you have a display teleph one. ➩ On your facep late, use a pencil to label each DSS key you ch anged with the name or exte nsion o f th e person it dials. To clear a DSS key on a display teleph one ➩ Press[...]

3-16 ROLMphon e 300/ 600 Ser ies Us er Guide If you p ress a DSS key while you are on a call, the communications server will p lace the first party on cons ul t at ion hol d befo re dialing the DSS ex tension. To reconnect to the firs t par ty, press t h e Co nnec t key. (S ee “Consult ation” on page 3-12 .) Note: A DSS call overrides Forwardin[...]

Making Calls 3-17 3. Making Calls Direct Trunk Select Direct Trun k Select lets you ch oose a particular t runk (outs ide line) fo r placing a ca ll. To choose a trunk ➩ Get a di al tone. ➩ Press the Direct Trunk Select (DTS) key, or di a l # # 8. ➩ Dial the number assigned at the communications server for the specific trunk you want. ➩ Dia[...]

3-18 ROLMphon e 300/ 600 Ser ies Us er Guide Intercom Features Intercom features let y ou: • send sig nals to another telephone ’s speaker • make c alls to me mbers of y our comm unity (com ) group by usin g a short co de • make calls to another telephone ’s sp eaker ins tead of ringing that telephone Buzz Buzz lets you signal another tel[...]

Making Calls 3-19 3. Making Calls ➩ Hang up. Note: If you are tal king on the tel ephone, you can pres s the Buzz key without interrup tin g your call. Buzz overrides Do Not Disturb mode. (See “Do Not Distur b” on page 6- 1.) Community (Com) Group Call Communit y (com) grou ps can be set up at the commu nicati ons server so that the members o[...]

3-20 ROLMphon e 300/ 600 Ser ies Us er Guide Community (Com) Group Speak er Call Communit y ( Com ) Grou p Speaker Cal l le ts y ou mak e a tw o-way ca ll to the s peaker of an other te lephone in your comm unity (com) group by dialin g a short code inst ead of an extens ion. If th e party you are calli ng does not have a speakerphone, they must pi[...]

Making Calls 3-21 3. Making Calls Note: A com gr oup speaker call will overrid e Forwarding, Do Not Distur b mode, a nd bot h St ation an d Pilot Hu n ting. (Se e “Forwar ding” on p age 5-1, “Do Not Disturb” o n pa ge 6-1, and “Hunt Groups ” on page 7-5 .) You cannot tran sfer a com group speaker call or place it on consultation hold. I[...]

3-22 ROLMphon e 300/ 600 Ser ies Us er Guide Last Number Redial Last Number R edial le ts you quick ly redia l the last number yo u have dial ed. Each time you dia l a valid internal or external telephone nu mber it is automatically stored so that yo u can redial it later. Numbers dialed during consultation calls and tra nsfers are also stored. (Se[...]

Making Calls 3-23 3. Making Calls Mailbox Reminder Message When you call an ex tension that is busy or does n ot answer, the Mailbox Reminder Message feature lets you leave a reminder message, to have the ot her p arty call y ou back. The ex tension y ou are calling must have a m ailbox. (See “Using Your Mail box” on page 2-21. ) For in formati[...]

3-24 ROLMphon e 300/ 600 Ser ies Us er Guide Paging Paging con nects your te lephone t o your compa ny’s loudspeak er or paging sy stem so that you can make an an nouncemen t. If your paging system is divided into zones, you may be able to make an announcemen t to all zon es or to onl y one of th em. Your syst em administrator can tell you your s[...]

Making Calls 3-25 3. Making Calls Repertory Dialing (Repdial) The Repertory Dialing featur e lets you set up each repdial (R-) key on your faceplate f or one-touch dialing o f an extension, an o utside number, a f eature access code, or a combination of numbers and feature access codes. For example, yo u can set up a repdial k ey to dial a frequen [...]

3-26 ROLMphon e 300/ 600 Ser ies Us er Guide If you pres s a repdial key while you are on a call, Version 6.0 and 6.1 will place the first party on consultatio n hold before dialing. To retu rn to the first party, press th e Co nnect key. To set up a repdial key ➩ Press the Program key. The Program status light tur n s on. If y ou have a display [...]

Making Calls 3-27 3. Making Calls To clear a repdial key on a display teleph one ➩ Press the Program key. The Program status light turns on . PRESS FEATURE KEY OR DIAL CODE is dis played. ➩ Press the rep dial (R-) key you wan t to clear. REP DIAL is disp layed, fo llow ed by the dialing sequence. ➩ Befor e NEW NUMBE R? is di splayed , press t[...]

3-28 ROLMphon e 300/ 600 Ser ies Us er Guide Saved Number Redial Saved Numb er Redial let s you save a nu mber that yo u have dialed . Later, yo u can redial y our saved n umber by pre ssing the Sa ved Number Redial (SAV/RDL) key. You can save only o ne number at a time; each time you save a number, you erase the number you had saved prev iously. T[...]

Making Calls 3-29 3. Making Calls ➩ Enter the n umber you wan t to save. I f you make an error while entering the number, press the Clear key to cancel your changes and then enter the number again. ➩ Press the Program key. The Program status light turns off. If you ha ve a displ ay teleph one, ST ORED is disp layed. Note: You can also assign a [...]

3-30 ROLMphon e 300/ 600 Ser ies Us er Guide Speaker Calls Speaker calls let you make calls to another telephone’s speak er instead of rin ging that telepho ne. Note: Speaker calls (except Two-W ay Speaker Call) will override Do Not Distur b, Forwardi ng, and Hunt Gr oups. (See “Do Not Disturb” on page 6-1, “Forwardin g” on page 5- 1, and[...]

Making Calls 3-31 3. Making Calls One-Way Speaker Call The One-Way Speaker Call feature lets you make a one-way call to the speake r of an other ph one. I f the othe r party does n o t have a speakerphone, they must pick up the handset to answer. Note: One-Way Speaker Call is only availabl e on Version 6.3 and high er. To make a one- way speaker ca[...]

3-32 ROLMphon e 300/ 600 Ser ies Us er Guide One-Way Broadcast Speaker Call The One-Way Broad cast Speaker Call feature lets you m ake a one- way call to the speakers of up to 4 0 phones that are multiple line appearances of the same extension. To use this feature, you must be set up for it on your c ommunications server. Note: One-Way Broadcast Sp[...]

Making Calls 3-33 3. Making Calls You will hear the confirmatio n tone. The other parties will h ear a special to n e. ➩ Begin s peaking. The ot her part y must pick up the handse t to answer. If one of the part ies you h ave called li fts his handset, a t wo-way (not speakerphone) connection will be established with th at party. The other partie[...]

3-34 ROLMphon e 300/ 600 Ser ies Us er Guide You can make a two-way speaker call to a DSS extension by pre ssing the Two-W ay Speaker C all (SPK2W AY) key and then pressi ng the DSS key. (S ee “Direct Statio n Select (DS S)” on page 3-14.)[...]

Making Calls 3-35 3. Making Calls Speaker Call Rejectio n Speaker Call Rejection lets yo u block incoming sp eaker calls. If another party attempts to make a speaker call to your telephon e, they will receive a busy tone. If they have a display telephone, PLEASE TRY LATER is also disp layed. For information abou t the types of calls the Speaker Cal[...]

3-36 ROLMphon e 300/ 600 Ser ies Us er Guide Station Speed Dialing The Station Speed Dialing feature lets you assign frequently used dialin g sequen ces to code s for easy diali ng. You can assign dialing sequ ences to each of ten single-digit codes ( 0 throug h 9). You can then di al a single- digit code instead of dial ing the entire sequence. On[...]

Making Calls 3-37 3. Making Calls ➩ Enter the dialing sequ ence you want to assign to the cod e. If you make an er ror while entering the dialing sequence, press the Clear key to cancel your chang es and the enter the sequence again. ➩ If you want t o s et u p ano t her s tati o n s peed code, press the Store key. STORED is displayed. Before PR[...]

3-38 ROLMphon e 300/ 600 Ser ies Us er Guide ➩ Enter the st ation speed code yo u want to set up (0 thr ough 9, or 00 thr ough 29 if you are set up for more t han 10 codes ). You will hear the confirm a tio n tone. ➩ Enter the dialing sequ ence you want to assign to the code. ➩ Hang up. Note: You can also assign a dialing sequence to a rep di[...]

Making Calls 3-39 3. Making Calls To clear a s tation speed code on a display teleph one ➩ Press the Program key. The Program status light turns on . PRESS FEATURE KEY OR DIAL CODE is dis played. ➩ Press the Station Speed (SPEED) key yo u want to clear, or dial # # 3. SPEED DIAL is displa yed. ➩ Enter the s tation speed cod e you want to clea[...]

3-40 ROLMphon e 300/ 600 Ser ies Us er Guide System Speed Dialing If you h ave the Sy stem Spe ed Dialing f eature set up on you r communications ser ver, you can dial frequently called internal and outside nu mbers (local , long dist ance, and inter national) by dialing a code number . A number set up for a system speed co de can contain an initia[...]

Making Calls 3-41 3. Making Calls Trunk Queuing The Trunk Qu euing features complete calls for yo u to outside numbers when all available trunk s (outside lines) have been busy. Trunk Callback Que uing Trunk Cal lback Queuin g lets you han g up and hav e the communications server call you back with triple rings when a trunk becomes free for an outs[...]

3-42 ROLMphon e 300/ 600 Ser ies Us er Guide ➩ Press the Clear key. DELETED is displayed to confirm the cancellation. ➩ Press th e Prog ram ke y to end the dis pl ay. To cancel trunk callback queuing from a non-dis- play t elephone ➩ Get a dial tone. ➩ Dial # # 1. You will hear the confirm a tio n tone. ➩ Hang up. Trunk Standby Qu euing W[...]

Answering Calls 4-1 4. Answering Calls Chapter 4 Answering Calls Reminder Messages and Notifications (Displaying and Answering) Your commun ications server can be set up to signal you when you have re minder messages, P honeMail no tifications , or ROLMfax notifications. A reminder message indicates that someone has tried to reach you and wants you[...]

4-2 ROLM phone 30 0/600 Ser ies User Guide Reminder Messages and Notifi cations on Display Phones To display mail- box reminde r messages an d no- tifications ➩ Press the Mailbox key. The Pro gram status light turns on. MAILBOX is displayed, followed by the first message or notification in y o ur mailbox. ➩ Continu e pressi ng the Mail box key [...]

Answering Calls 4-3 4. Answering Calls To delete a dis- played remin der message or n otifi- cation ➩ While the messag e or notification you want to delete is displayed, p ress the C lear key. DELETED is displayed. To get out of the mailbox display ➩ Press t he Program key or g et a di al tone. I f there are no remaining messages or notificatio[...]

4-4 ROLM phone 30 0/600 Ser ies User Guide Displayi ng Specific Ki nds of Messages and Notifications If you h ave a disp lay phone, you can display s pecific kinds of messages and notification s by dialing d esignated numbers. These numbers differ accordin g to different communications server software releases. Display Numbers for Version 6.1 and 6[...]

Answering Calls 4-5 4. Answering Calls Display Numbers for Version 6.3 and Hi gher To display PhoneMail and external voicemail notificati ons ➩ Press the Mailbox key. ➩ Dial 1. Your PhoneMail notifications are displayed . Press th e Mailbox key to scrol l throug h them. To display reminder messages ➩ Press the Mailbox key. ➩ Dial 3. Your re[...]

4-6 ROLM phone 30 0/600 Ser ies User Guide Reminder Messages and Notifi cations on Non- Display Phones On a non-d isplay pho ne, the Mai lbox stat us light turns on when you have a remind er message or notif ication waitin g in your mailbo x. Only one mess age or not ificatio n can be waiti ng in yo ur mailb ox at any time. Subsequent callers who a[...]

Answering Calls 4-7 4. Answering Calls To call the Pho- neMai l sy stem o r your voicemail system when your PhoneMail status light is no t o n ➩ Press the PhoneMail (PH MAIL) key. On Versio n 6.4 and hi gher, th e communications server calls whatever numbe r has bee n config ured fo r your phone at the co mmunications server. This number can be f[...]

4-8 ROLM phone 30 0/600 Ser ies User Guide Pick up The Pickup features let you answer calls that ar e ringing, on hold, queued, or parked at ot her extensi ons. Group Pi ckup Group Pi ckup lets you answer a call to an extensi on in yo ur pickup group even when you do not know the number of the extension. Befor e you can use this feature, your telep[...]

Answering Calls 4-9 4. Answering Calls Stat ion Pickup Station Pi ck up let s you ans wer a call that is ring in g, on hold , queued, or parked at any extension, p rovided that yo u know the number f or the extension . To answer a call ringing , on hold , queued, or parked at any extension ➩ Press the Pickup key, or get a dial to ne and dial * 3.[...]

4-10 ROLMphon e 300/ 600 Ser ies Us er Guide Universal Night Answer Universal Night Answer lets you answer an incom ing call to your company’s operator when he or she is off duty. You can then transfer the call to the appropr iate party, if necessary. (See “Tran sfer” o n page 2–18.) To answer an incoming call when your com- pany’s o pera[...]

Moving Calls 5-1 5. Moving Calls Chapter 5 Moving Calls Forwarding Forwarding autom atically redirects your in coming calls to another extensio n or an outside number, referred to as a forwar ding target. The comm u nicati ons se rv er prov ides two types of forwa r ding: f ixed and variab le. Fixed Forwardi ng Fixed Forwarding forwards calls to as[...]

5-2 ROLM phone 30 0/600 Ser ies User Guide Listen fo r the conf irmation tone. If you have a di splay t elephone, SY STEM FORWARD OFF is displayed. ➩ Hang up. To restore Fixed Forwar ding ➩ Get a dial tone. ➩ Dial # 9 0. You will hear the confirmation ton e. If yo u have a di splay t elephone, SY STEM FORWARD ON i s displ ayed. ➩ Hang up. V[...]

Moving Calls 5-3 5. Moving Calls • when y our exten sion rings , but no o ne answers (for a period of time specified at the communications server) • for both when yo ur exte nsion is bu sy and w hen it r ings but n o one answ ers. To fo rw ar d internal an d external calls under a ll conditio ns ➩ Get a dial tone. ➩ Press the Forward key. ?[...]

5-4 ROLM phone 30 0/600 Ser ies User Guide ➩ Continue p res sin g FORWARD to sc roll through t he following Variable For warding opti ons: — FWD-ALL-B OTH Forward both internal and external calls under all condi tions. — FWD-ALL-EXT Forward all external calls und er all conditio ns. — FWD-ALL-INT Forward all internal calls un der all condit[...]

Moving Calls 5-5 5. Moving Calls ➩ While the f orwarding opt ion you want to use is display ed, dial the extension to which yo u want your cal ls forwarded. For all-condition forwarding (FWD-ALL- BOTH, FWD-ALL-EXT, FWD-ALL- INT), you can dial 9 and an outsi de number as your forwarding t arget. Your pr imary li ne key st atus lig ht f lickers and[...]

5-6 ROLM phone 30 0/600 Ser ies User Guide — # 9 4 Forward both internal and external calls when your extension i s busy . — # 9 5 Forward both internal and external calls when your extension i s either busy or you do not answe r within a p eriod of time specified at the communi cations server. — # 9 6 Forward both internal and external calls[...]

Moving Calls 5-7 5. Moving Calls ➩ Hang u p. Your pr imary lin e key statu s light flic kers . Note: A call mad e from your Variable Forwar ding target t o your extension will alway s ring through. You can onl y forward call s to an outs ide number if y our telephone has been assigned a special class of service. To cancel Variable Forwar ding ➩[...]

5-8 ROLM phone 30 0/600 Ser ies User Guide Other Forwardin g Options Follow-Me Forwardin g Follow-Me Fo rwarding lets you enter a p ersonal identification number (PIN) from any internal telephone and then specify how calls to yo ur extensio n are to be forwarded, us ing Variable Forwarding. Fo r example, you can u se it to have y our calls follow y[...]

Moving Calls 5-9 5. Moving Calls Delayed Call Forwarding on Busy Your phon e can be configured at th e communications server so that when you ar e on a line and hav e a second caller on the same lin e, forwarding throug h a busy option will be delayed for a specified p eriod of time. You will hear a call w aiting tone (see “Sounds” on page 1–[...]

5-10 ROLMphon e 300/ 600 Ser ies Us er Guide Park Park lets you mov e a call to an extensio n and hold it there, without ringing that ex tens ion. You or another party can th en retrieve the call from the extension as needed. Park is used in connection with the P ark access code (* 6), which you can dial di rectly or by pres sing a re pdial key s e[...]

Moving Calls 5-11 5. Moving Calls To park a call to your extension ➩ Press the Transfer (TRANSFR) key. You will hear the confirmation to ne, followed by the di al tone. ➩ Dial * 6. ➩ Hang up. To pick up a call parked o n anoth- er extension ➩ Get a dial tone. ➩ Dial * 6. Or, press the Pickup key , or dial * 3. ➩ Dial the extension where[...]

5-12 ROLMphon e 300/ 600 Ser ies Us er Guide ➩ Hang up. The parked call will recall your extension. ➩ When you r phone rings , answer it and begin s peaking. To pick up a call parke d on a l ine that ap pears on your ph one ➩ Press the line key with the flashi ng status light. ➩ Begin s peaking. If y ou do not have a speakerphone, you must [...]

Moving Calls 5-13 5. Moving Calls System Hold System Hold let s you move a cal l to a system s lot (a temporary holdin g place) and ho ld it there. The call can then be retrieved f rom any extension . To place a call on system hold on a display teleph one ➩ Press the System Hold (SYSHOLD) key. CALL PARKED IN SLOT and the number of the slot to whi[...]

5-14 ROLMphon e 300/ 600 Ser ies Us er Guide To place a call on system hold on a non- display phone or a dis- play ph one with- out a Sys tem Hol d key ➩ Press the Transfer (TRANSFR) key. You will hear the confirmatio n tone, followed b y the dial tone. ➩ Dial * 8. ➩ Dial the numb er of the sl ot to which yo u want to assign t he call (0 thro[...]

Bloc king Ca lls 6-1 6. Blocking Calls Chapter 6 Blocking Calls Do Not Disturb The Do Not Disturb featur e lets you block incomin g calls to yo ur telephone. Although inco m ing calls will not then ring at yo u r telephone, you can continue to make calls. Callers to your exten sio n will hear the same sounds they would if your telephone were ringin[...]

6-2 ROLM phone 30 0/600 Ser ies User Guide Privacy The Privacy feature lets you: • preven t callers from using the Bu sy Override feature to b reak throu gh to yo ur extensio n when yo u are on a call • preven t anoth er party with the same multiple line appearance fr om bridg ing (j oining) yo ur call • preven t callers f rom queui ng for yo[...]

Bloc king Ca lls 6-3 6. Blocking Calls To exclude a part y that has bridge d your ca ll ➩ Press the Privacy key, or press TRANSFR and dial # 2. The Privacy status light turns on. The br idging party is removed from your call, and your call becomes pr ivate. To put a privacy call on hold ➩ Press the Hold key. The call will cease to be a privacy [...]

6-4 ROLM phone 30 0/600 Ser ies User Guide Automatic Privacy If your telephone has been assigned the Automatic Privacy feature, no one can brid ge (or join ) your calls unless yo u turn off t he feature. To turn off Au to- matic Privacy ➩ During a call, press the Privacy key, or press TRANSF R and dial # # 2.[...]

Manage rial Featur es 7-1 7. Managerial Features Chapter 7 Managerial Features Account Number The Account Number featu re lets you charge an external call to an account by assigning an acco unt number to the call. If the account number is the proper lengt h, it and other details about the call will then be recorded at the communications server by t[...]

7-2 ROLM phone 30 0/600 Ser ies User Guide To assign a call to an accoun t dur- ing the call ➩ Press the Account key. If you have a display teleph one, ENTER ACCOUNT CODE is d isplay ed. (If a defau lt accoun t number has be en set up for you at the communications server, ACCT CODE is displaye d, followed by y our default account number. If you w[...]

Manage rial Featur es 7-3 7. Managerial Features ➩ Press the Conn ect key to return to the other party . Note: To chan ge the account to which you have assigned a call, simply assign the call to another account. The new accou nt number rep laces th e old account number.[...]

7-4 ROLM phone 30 0/600 Ser ies User Guide Bad Line Reporting If you hav e a bad co nnection with an exte rnal call, B ad Line Repo rting lets you report the bad connecti on so that it is logged at the communications ser ver. This provides gener al information for service technicians. You may also want to expl ain the probl em in detail to your com[...]

Manage rial Featur es 7-5 7. Managerial Features Hunt Groups A hunt g roup cons ists of a group of te lephones s et up to mo ve an incoming call automatically from one phone to another until it is answered or the caller h angs up. A call to a hunt gro up is signaled by long ri ngs. If your ph one is a hunt gro up member, a hunt gr oup call wil l ad[...]

7-6 ROLM phone 30 0/600 Ser ies User Guide You can onl y join a stati on hunt gr oup if your ph one has been assig ned the stati on hunt gr oup class of servi ce. (Ask your sy stem administrat or whet her your phone has it.) You ca n on ly be a m ember of one s t a tion hunt g roup. Howe ver, other li near-patte rn hunt gr oups may i nclude you as [...]

Manage rial Featur es 7-7 7. Managerial Features For a linear-pattern pilot hunt group, i f all the memb ers of th e group are busy the call will then be placed in a system queue until one of the members be comes available. If no queue h as been set up at the communicati ons s erver, or if all queue positions are occup ied , the caller will receive[...]

7-8 ROLM phone 30 0/600 Ser ies User Guide Removing Yours elf from a Hunt Gro up If you want to prevent hunt grou p calls from ad vancing to your ph one, you can us e the No-Hunt featur e to remove your phone from the g roup. Hunt group calls will then skip your phone and advance to the ne xt phone in th e group. Thi s has no effect on call s p lac[...]

Manage rial Featur es 7-9 7. Managerial Features To change your stati on hun t destin ation ➩ Remove your phon e from the hun t group, as describ ed on pag e 7–10. ➩ Verify that both the mem ber who is your current destinat ion and the one who will becom e your n e w destin a tion have a lso removed t heir phones from the grou p. ➩ Get a di[...]

7-10 ROLMphon e 300/ 600 Ser ies Us er Guide ➩ Dial # * 9 9. You will hear the confirmation ton e. If yo u have a di splay ph one, ST N HUNT DEST CLEARED is displayed. ➩ Hang up. Note: You mu st remove yoursel f from the hun t group before you can clear you r statio n hunt de stination . To remove your phone from a hun t grou p ➩ Press the No[...]

Manager ial Feat ur es 7- 11 7. Managerial Features Note: Even if you do not have a station hun t destin ation, y ou must join the hunt g roup to receive hunt g roup calls.[...]

7-12 ROLMphon e 300/ 600 Ser ies Us er Guide PIN Authorization Features The Personal Identification Nu mber (PIN) Authorization featu re lets you di al a unique numb er so that you can: • rest ore your t elephone ’s primary class of s ervice durin g non- busines s hours • cha nge you r tele phone’s fo rwardin g targ et from anoth er tele ph[...]

Manager ial Feat ur es 7- 13 7. Managerial Features Follow-Me Forwarding Follow- Me Forwardin g authorizes you to change your e xtensi on’s Variable Forwarding targ et from another in ternal telephone. For example, you can u se it to have y our calls follow you fr om o ne office to the next. To change your Variable Forwar di ng target from anoth [...]

7-14 ROLMphon e 300/ 600 Ser ies Us er Guide —# 9 5 Forward both internal and external calls when your extension i s either busy or you do not answe r within a p eriod of time specified at the communi cations server. —# 9 6 Forward both internal and external calls when you do not answer within a period of time specified at the communications se[...]

Manager ial Feat ur es 7- 15 7. Managerial Features Note: For mor e informati on, see “Vari able Forwarding” on page 5-2. Forced Author ization With the Forced Aut horization feature, the system will promp t you to enter a perso nal identification n umber (PIN) to au thorize you to call an outside numb er from a telephone with limited calling c[...]

7-16 ROLMphon e 300/ 600 Ser ies Us er Guide Remote Authorization The Remote Authorization feature lets you activate your personal identification number (PI N) at a telephon e that you are using, to raise its class of service to yo ur telep hone’s class of service. This lets yo u access features you normally use, but which are not allowed fro m t[...]

Manager ial Feat ur es 7- 17 7. Managerial Features Note: Do not deactivate your PIN during a call, since this will disconnect the call.[...]

7-18 ROLMphon e 300/ 600 Ser ies Us er Guide Class of Service Changeover Your phon e may be set up at the commun ications ser ver to use on e class of service (the primary ) during normal busi ness hours and then automatically change o ver to a more limited one (th e secondary) during non-busin ess hour s. This arran gement makes it more difficult [...]

Manager ial Feat ur es 7- 19 7. Managerial Features Trace Call Trace Call lets you record a caller’s telephone nu mber on a sy stem printout. You can trace a call manu ally and then ask your system administrator for a printout of the number. Or, if Automatic Trace Call has been assigned to your telephone’s class of service, all call s to your t[...]

7-20 ROLMphon e 300/ 600 Ser ies Us er Guide[...]

Feature Access Co des A–1 A. Feature Access Codes Appendix A Feature Access Codes Feature Access Codes If you do not have a k ey on your phone for a feature availabl e in your sys - tem and class of service, you can u se that feature by dialing its featur e ac- cess code. To access a feature using the key pad: • If you h ave a dial tone, dial t[...]

A–2 ROLMph on e 30 0/60 0 Se r ie s Us er G uid e Class of Service Changeover • To restore your phone’s primar y COS • To return your phon e’s secondary C OS Communi ty (Com) Gro up Speaker Call Conference • To remove the last p arty • To remove a specific p arty through Direct Trunk Select Forwarding, Fixed Forwarding, Fixed - Cancel[...]

Feature Access Co des A–3 A. Feature Access Codes Forwarding, Variable - E xternal Forwarding, Variable - Internal Forwarding, Variable - Ring No Answer Forwarding, Variable - Cancel Last Number Redial Mail box • To turn o ff status light • To leave a reminder message • To cancel a reminder message you have l eft Park Pickup, Grou p Pickup,[...]

A–4 ROLMph on e 30 0/60 0 Se r ie s Us er G uid e Privacy Privacy - Ca ncel Saved Numbe r Red ial Speaker Call, Fixed One-Way Speaker Call, One-Way Speaker Call, One-Way Broa d- cast Stati on H unt Gr oup • To preven t hunting • To allo w hunti ng • To set up a destin atio n • To clear a destination[...]

Feature Access Co des A–5 A. Feature Access Codes Stati on S peed Dial ing • To set up a s tation s peed code (on a non-d isplay phone) • To dial a station speed co de Syst e m Hold System Speed Dialing - First List System Speed Dialing - Second List Trace Call Universal Night Answer through[...]

A–6 ROLMph on e 30 0/60 0 Se r ie s Us er G uid e[...]

Help! B-1 B. Help ! Appendix B Help! Introduction This section presents some simple proced ures that may help you correct p roblems wit h ROLMphone 300/600 series tel ephones. If you try these steps without success, call your system administrator or the appro priate service personnel.[...]

B-2 ROLMph one 30 0/600 Serie s User Guide Self Test The Sel f Test shoul d be the i nitial step i n trou bleshootin g problem s with ROLMphon e 300/60 0 series tel ephon es. The purpo se of the Self Test is to perform an internal check of the telephone. A successful Self Test causes all status light s to flicker briefly, and the display, if presen[...]

Help! B-3 B. Help ! The other party cannot hear you when you are using the speakerphone, though everything else works. Verify that your telephone is equipped with a speaker phone (speaker and microphone). Check the telephone name on the lab el underneath the t elephone. RP312, RP3 12L, RP612, RP612L, RP62 4, and RP624 L do not have microphones, and[...]

B-4 ROLMph one 30 0/600 Serie s User Guide[...]

Glossary G-1 Glossary Glossary A access code . A preassigned numb er that a user dial s to access a trunk or a system fe ature. acco un t num be r . A preassigned number t hat a user dials to assig n the call to a specific p roject, dep artment, or client acc ount. The s ystem administ rator can then use the Call Detai l Recording (CDR) feature at [...]

G-2 ROLM phone 3 00/600 Serie s User Guide DND (Do Not Disturb). This feature allows a tele phone user to bloc k incomin g calls to his or her te lephone by preven ting the te lephone fro m ringing. E extens ion. A unique number assign ed to a line app eari ng on one or more teleph ones that i s connecte d to a comm unicat ions serve r. Dependi ng [...]

Glossary G-3 Glossary L line ke y. A ke y on yo ur ROLM phone teleph one th at provi des ac cess to a n extensio n. Each li ne key allo ws a single telep hone call, a nd a telepho ne with multiple line keys allows a user to place mu ltiple simultane ous calls. A u ser can talk on only one l in e at a time, though he or she may have an other cal l w[...]

G-4 ROLM phone 3 00/600 Serie s User Guide ROLMphone. ROLMpho ne is a registered trademark of S iemens Business Commun ication S ystems, Inc . used t o distin guish S iemens’ di gital tel ephone s from those of ot her ve ndors. S speaker. A device used to co nve rt varying elect rical signals i nto sound. A loudspe aker (receiver) as sociated wit[...]

Index I-1 Index Index A access codes See also feature access codes. com grou ps 3-19 paging 3- 24 trunk 2-8 ACCOUNT key 7-1 Account N umb er feature 7-1 access code A-1 accou nt numbers, R e p ertory Dialing 3-2 5 Analog Adapter Op tion (AAO) 1-4 , 1-8 answering cal l s 2-3 Automatic Privacy featu re 6-4 B Bad Line Reporting feature 7-4 access code[...]

I-2 ROLM phone 120 /240/40 0 User Guide delay in repdi al sequenc e 3-2 5 Delayed Call Forwarding on Busy feature 5-9 dial pad . See key pad . dial tone 1-18 , 2-2 dialin g phon e ca ll s 2-5 Direct Stati on Select (DSS) feature 3-14 Dire ct Tr unk Se lect fe ature 3-17 access code A-2 display 1-12 DND key (Do Not Disturb) 6 -1 Do Not Disturb featu[...]

Index I-3 Index Dire ct Tr unk Se lect 3-1 7 Do Not Disturb 6-1 Fixe d Forw arding 5-1 Fixed On e-Way Spea ker Call 3-30 Follo w-Me F orwardi ng 5-8 , 7-13 Forced Authori zatio n 7 -15 Forced Forwar ding 5-8 Forw ard ing 5-1 Forwarding Return 5-8 Group Pi c kup 4- 8 Hold 1-14 , 2-15 Hold on Hold 2-16 hunt gr ou p featu res 7-5 Last Number Redial 3-[...]

I-4 ROLM phone 120 /240/40 0 User Guide hunt gr ou p featu res 7-5 No-Hunt 7-8 hunt gr ou ps 7- 5 hunting pa tte rn s 7-6 circular 7-6 linear 7-6 pilot 7-5 removing yourself from 7-8 setting u p 7-8 station 7-5 feature a ccess codes A-4 I INT key 3-21 Inte rcom fe atur es 3-18 Buzz 3-18 Commun ity (Com) Gr oup Call 3-19 Commun ity (Com) Gr oup Spea[...]

Index I-5 Index outs ide cal ls 2- 8 outs ide l ines 3 -17 OVERIDE key 3-3 P Paging feat ure 3-24 access code 3-24 Park feature 5-10 personal ide n tific atio n n um ber. See PIN. PHMAIL key 2-2 1 mailbox mes sages 4-6 PhoneM ail system 1 -14 , 2-11 , 2-21 , 4-1 Fixe d Forw arding 5-1 Repertory Dialing 3-25 Pick a Call an d Add to Conferenc e featu[...]

I-6 ROLM phone 120 /240/40 0 User Guide S SAV/RDL key 3-28 Saved N umb er Redial feature 3-28 access code A-4 Self Test B-2 setting u p a hunt gro up 7-8 slide control 1-20 soun ds 1-18 ringing 1-18 tones 1- 18 speaker 1-16 , 2-11 speaker ca l l features 3-30 access codes A-4 Fixed On e-Way Spea ker Call 3-30 One-Way Broad cast Speaker Call 3-32 On[...]

Index I-7 Index access code A-5 using yo ur phon e 2-1 V Variable Forwarding feature 5-2 access code A-2 voice ma il. See PhoneMail. voic e trans miss ion 2 -13 volu me k eys 1- 17[...]

I-8 ROLM phone 120 /240/40 0 User Guide[...]