Siemens 500 basic manual

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2 Bef ore Y ou Beg in These oper ating instr uctions describe the optiP oint 500 economy, optiP oint 500 basic, optiP oint 50 0 standard and optiP oint 50 0 adv ance telephones on y our HiP ath 30 00 / 50 00 RSM. The y describe all functions y ou can use from y our telephone. Y ou may find that some func- tions you wish to use ar e not av ailable o[...]

Contents 3 Basic operating instructions . . . . . . . . . . . . . . . . . . . . 9 optiPoint 500 economy/basic/standard control panel . . . . . . . . . . . . . . . 9 optiPoint 500 advance control panel with optiPoint key modules . . . . . 10 How to Use these Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . 11 Screen Displays . . [...]

Contents 4 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 En-Bloc Sending / Correcting Numbers . . . . . . [...]

Contents 5 Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Dialing a Number From the Internal Directory . . . . . . . . . . . . . . . . . . . . 42 Using Repertory Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Using Station and System Speed-Dial Numbers . . . . .[...]

Contents 6 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Call Forwarding in the Carrier Network and Forwarding Multiple S[...]

Contents 7 Ø Team and Executive/Secretary Functions Team and Executive/Secretary Functions With Trunk Keys . . . . . . . . . . . . . . . . . . . . 81 Using Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Answering Calls With Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Making Ca[...]

Contents 8 Ø All About Your Telephone Labeling, Documentation and Accessories . . . . . . 99 Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Attaching a Station Number Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Documentation . . . . . . . . . . . . . . . . . . . . . . . [...]

Basic operating instructions 9 Basic oper ating instruct ions optiP oint 50 0 economy/basic/standard contr ol panel optiP oint 500 * economy basic standard ad vance Fu n c t i o n k e y s 12 12 12 19 F ull-duplex speak erphone fe a tu r e -- 99 Illuminated display - - - 9 Headset port - - - 9 USB interf ace - 999 Interf ace f or add-on equipment - [...]

Basic operating instructions 10 optiP oint 50 0 advance c ontrol panel with optiP oint key modules Keys for telephone set tings Iluminated Display , 2 lines with 24 char s Keyp ad Handset Ke y f or confirming a function Ke y field - freely progr ammable ke y s Speaker f or open listening and ring tones Fixe d function ke y: Release Microphone f or [...]

Basic operating instructions 11 Step by Step How to Use these Operating Instruct ions Y ou will find a graphic representation of the steps in log- ical sequence in the lef t column. Belo w is an explana- tion of the symbols: C Lif t the handset (off-hook). I Replace the handset (on-hook). H Conduct a call. D Enter a telephone number or code. 99 Ent[...]

Step by Step Basic operating instructions 12 Accessing Funct ions ... Interactively Y ou can select some functions while the telephone is idle , f or e xample: Use á ! to scroll to a function and press ã to ex ecute it. Y ou can select other functions directly depending on the situation . Example: y ou call a number , but the line is busy: Pre ss[...]

Basic operating instructions 13 Funct ions Y ou Can Use Basic and Enhanced Functions Y ou can use all basic and enhanced communications platform functions that appear interactiv ely on the screen, in the Pr ogram/Service menu, and when you pr ess function ke y s. Additional T eam and Ex ecutive/Secr etary F unctions Æ page 81f . T o help working a[...]

Step by Step Making and Answering Calls 14 Making and Answ ering Calls Special def ault ring signaling is set f or your telephone: • When y ou receiv e an internal call, your telephone rings once ev ery f our seconds (single-tone sequence). • When y ou receiv e an external call, y our telephone rings twice in rapid succession ev ery f our secon[...]

Making and Answering Calls 15 Step by Step Ending the call: Pr ess the ke y . The LED goes out. or Pr ess the ke y . Notes on speak erphone mode: • T ell the other par ty that you ar e using speakerphone mode. • The speak erphone w orks bests at a low r eceiving volume. • The ideal distance between the user and the tele- phone set in speakerp[...]

Step by Step Making and Answering Calls 16 S witc hing to Speakerphone Mode Precondition: Y ou are conducting a call with the hand- set. and I Hold down the k e y and replace the handset. (in the U .S .: press the k ey once and r eplace the hand- set). Then r elease the ke y and continue the call. S witc hing to the Handset Precondition: Y ou are e[...]

Making and Answering Calls 17 Step by Step or Pr ess the ke y . The LED lights up. Enter the code. F>> Y ou are connected to the call waiting party immediately . The fir st party is placed on hold. Ending the second call and resuming the first one: Confirm. or F9 Pr ess the ke y . The LED lights up. Enter the code. or I C Replace the handset.[...]

Step by Step Making and Answering Calls 18 Accepting a Specific Call for Y our Colleague Y ou hear another telephone ring . Pr ess the ke y . The LED lights up Select and confirm. or F>B Enter the code. A called station appears on the screen. If applicable Select and confirm until you see the station y ou want. Confirm. or D If you kno w the num[...]

Making and Answering Calls 19 Step by Step Using Mailbo x es If you ha v e programmed the "Mailbo x" ke y Æ page 57, the associated LED lights up when messages hav e ar- rived f or you. If y our telephone is connected to a voice mail sy stem, the "Mailbo x" ke y will also light up to alert you to an y messages that ha ve ar riv[...]

Step by Step Making and Answering Calls 20 Using the Speakerphone A colleague addresses y ou directly o ver the speak er with a speaker call. Y ou hear a tone bef ore the an- nouncement. The other party’ s name or station number appears on the scr een. Y ou can conduct the call with the handset or in speaker- phone mode. C Lif t the handset and a[...]

Making and Answering Calls 21 Step by Step T urning D o Not Disturb On and Off Y ou can activate the do not dist urb function if you do not want the r eceive an y calls. When do not dist urb is acti- vated, internal caller s hear a busy signal and e xternal callers ar e rerouted to a telephone assigned f or this pur- pose (contact your service pers[...]

Step by Step Making and Answering Calls 22 T race Call: Identifying Anonymous Callers (Not for U.S.) Y ou can have the carrier identify malicious e xternal call- ers. Y ou can sav e the caller ’ s st ation number during the call or f or 30 seconds af ter the call ends. How ev er , it is essential that you do not r eplace your handset during this [...]

Making and Answering Calls 23 Step by Step Answ ering Calls from the Entr ance T elephone and Opening the D oor If an entrance telephone has been progr ammed, you can use your telephone to speak to someone at the entrance telephone and to activ ate a door opener . If you ha v e the proper authorization (contact your ser- vice personnel), y ou can a[...]

Step by Step Making and Answering Calls 24 Opening the door with a code (at the door): D Af ter ringing the bell, enter the five-digit code (using the ke ypad or a DTMF transmit ter). Depending on how the door opener has been programmed, a doorbell call sig- nal may or ma y not be f orwarded. Activ ating the door opener: Pr ess the ke y . The LED l[...]

Making and Answering Calls 25 Step by Step Display Number of W aiting Calls and Ov erload Indication Y ou can show the number of external w aiting calls on the display b y pressing the "V iew number of calls" k e y Æ page 57. Pr ess the "W aiting calls" k ey . If the number of waiting calls e x ceeds a preset limit while you ar[...]

Step by Step Making Calls 26 Making Calls Off-Hook Dialing C Lif t the handset. D Internal calls: Enter the station number . External calls: Enter the external code and the station number . The called par ty does not answer or is bus y: I Replace the handset. On-Hook Dialing D Internal calls: Enter the station number . External calls: Enter the ext[...]

Making Calls 27 Step by Step En-Bloc S ending / Correcting Numbers If this f eat ure is configured (contact y our service per- sonnel), a connection is not at tempted immediately when a station number is entered. This means that y ou can correct the number if necessary . The station number is only dialed at y our specific re- quest. D Internal: ent[...]

Step by Step Making Calls 28 Caller ID Suppression Y ou can prevent y our station number or name from ap- pearing on the display s of e xternal parties you call. The f eat ure remains activ e until y ou deactivate it. Select and confirm. or or FA? or GA? Enter code f or "suppress" or "r estore". T alking t o Y our Colleague With[...]

Making Calls 29 Step by Step Activating T one Dialing (DTMF Suf fix Dialing) Y ou can transmit dual-tone multifrequenc y ( DTMF ) sig- nals to control de vices suc h as an answering mac hine or automatic inf ormation s ystem. Pr ess the ke y . The LED lights up. Select and confirm. or F>< Enter the code. D Y ou can use the key s "0"[...]

Step by Step Making Calls 30 Reserve T runk If this f eat ure is configured (contact y our service per- sonnel), you can r eserve a bus y tr unk f or your o wn use. When the tr unk is free, you r eceive a call and a message appears on the displa y . Precondition: T he message "US:Currently bus y UK:busy at the moment" appear s on your scr[...]

Making Calls 31 Step by Step T runk Flash T o activate ISDN-type services and f eat ures through the network carrier’ s analog trunks or those of other com- munications platf orms (suc h as "consultation hold"), you must send a signal to the tr unks bef ore dialing the ser- vice code or telephone number . Precondition: Y ou hav e set up[...]

Step by Step Making Calls 32 Associated Dialing/Dialing Aid If this function has been configured (contact your ser- vice personnel), y ou can use a dialing aid to dial num- bers and set up calls f or your telephone. The oper ating procedure depends on whether the dial- ing aid is connected to the S 0 bus or the a/b (T/R) port . Y ou can also use yo[...]

Calling Multiple Parties Simultaneously 33 Step by Step Calling Multiple P art ies Simultaneously Calling a S econd P arty (Consultat ion Hold) Y ou can call a second par ty while engaged in a call. The first party is placed on hold. Confirm. D Call the second part y . Return t o the first party: Confirm. or or F 9 Pr ess the ke y . The LED lights [...]

Step by Step Calling Multiple Parties Simultaneously 34 Combine the calling parties into a thr ee-party conf erence Select and confirm. or F < Pr ess the ke y . The LED lights up. Enter the code. The LED goes out. Connecting the other parties to eac h other Select and confirm. Conducting a Conference In a conf erence call, y ou can talk to as ma[...]

Calling Multiple Parties Simultaneously 35 Step by Step Select and confirm. or F < Pr ess the ke y . The LED lights up. Enter the code. T he LED goes out. Chec king Which P art ies Are in the Confer ence (Initiat or Only) Select and confirm. The fir st station appears on the screen. T o display other stations, confirm each subseq uent dis- play [...]

Step by Step Calling Multiple Parties Simultaneously 36 T ransf erring a Call If the person y ou are speaking to w ants to talk to another colleague of your s, you can tr ansf er the call that colleague. Confirm. D Enter the number of the part y to whic h you w ant to transf er the call. H Announce the call, if necessary . I Replace the handset. or[...]

Calling Multiple Parties Simultaneously 37 Step by Step I Replace the handset. or Select and confirm. P arking a Call Y ou can park up to ten calls, either internal, external, or both. P arked calls can be displa y ed on and pick ed up from another telephone. T his f eat ure is useful if you want to continue a call at another phone. Precondition: Y[...]

Step by Step Calling Multiple Parties Simultaneously 38 Placing External Calls on Hold If you ha v e programmed a k ey on y our telephone as a hold ke y Æ page 57, y ou can place external calls on hold. This enables all other parties to retrie ve the call on the assigned line. Pr ess the "US:Hold UK:Common Hold" ke y . A message appears [...]

Making Calls to Stored Destinations 39 Step by Step Making Calls to St ored D est ina- tio ns Using a Caller List If you ar e unable to accept an external or internal call, the call at tempt is stored in the caller list. Y ou can store answer ed calls either manually (both in- ternal and external calls) or automatically (e xternal calls only; conta[...]

Step by Step Making Calls to Stored Destinations 40 Displaying the Call T ime and Additional Call Information Precondition: Y ou hav e retrie ved the caller list and the selected call is display ed. Select and confirm. or or Dialing a Stat ion Number fr om the Caller List Precondition: Y ou hav e retrie ved the caller list and the selected call is [...]

Making Calls to Stored Destinations 41 Step by Step Redialing a Number The last thr ee external telephone number s dialed are stored automatically . Y ou can redial them simply by pressing a k e y . The station number appear s on your screen f or two sec- onds and is then dialed. Pr ess the ke y once to dial the number last dialed. Pr ess the ke y [...]

Step by Step Making Calls to Stored Destinations 42 Dialing a Number From the Internal Directory The internal dir ectory contains all station numbers and sy stem speed-dial numbers assigned to a name. Con- tact your service personnel to find out if one w as con- figured f or your sy stem. Precondition: Names ha ve been assigned to the sta- tion num[...]

Making Calls to Stored Destinations 43 Step by Step If applicable Select and confirm. All entered let ter s are deleted, and the first entry in the internal directory is displa y ed again. The entr y you wish t o dial appears on the screen. Select and confirm. Using Repertor y Dialing Keys Precondition: Y ou hav e sav ed a station number on a reper[...]

Step by Step Displaying and Assigning Call Charges 44 Displaying and Assigning Call Charges Displaying Call Charges (Not for U.S.) For the curr ent call: The displa y usually sho ws call char ges at the end of a call (def ault set ting). If you wish to displa y c harges continuously during a call in progress, y our service personnel must r equest t[...]

Displaying and Assigning Call Charges 45 Step by Step Displaying Call Charges for Another T elephone (Not for U.S.) If this function is configured (contact your service per- sonnel), you can displa y and print the c hargeable calls f or other telephones (suc h as a pay phone). Precondition : Y ou have pr ogrammed the function "Vie w call c har[...]

Step by Step Displaying and Assigning Call Charges 46 Dialing with Call Charge Assignment Y ou can assign external calls to cert ain projects. Precondition: Service per sonnel has set up account codes f or y ou. Pr ess the ke y . The LED lights up. Select and confirm. or F?9 Enter the code. D Enter the account code. and G Pr ess this ke y . or Conf[...]

If You Cannot Reach a Destination ... 47 Step by Step If Y ou Cannot Reac h a Destinat ion ... Using Callbac k If a user is busy or is not ans wering, you can stor e an automatic callback. T his f eature sa v es you from ha ving to make r epeated at tempts to reac h the user . Y ou receive a callbac k, • When the other part y is no longer bus y ?[...]

Step by Step If You Cannot Reach a Destination ... 48 Deleting a display ed entry: Pr ess the "OK" dialog ke y to confirm y our selection Ending callback displa y: Select and confirm. or Pr ess the ke y . The LED goes out. or Pr ess the ke y . The LED goes out. Call W ait ing (Camp-On) Precondition: Y ou hav e dialed an internal number an[...]

If You Cannot Reach a Destination ... 49 Step by Step Busy O verride - Joining a Call in Pro g re s s This function is only a v ailable if it has been configured by the service tec hnician (contact your service per son- nel). Precondition: Y ou hav e dialed an internal number and hear a busy signal. It is important that you reac h the called part y[...]

Step by Step Telephone Settings 50 T elephone S ettings Adjusting the Ring V olume J or K Pr ess these ke ys while the phone is idle. Confirm. J or K T o raise or low er the volume: K eep pressing the k e ys until the desired v olume is set. Sav e. Adjusting the Ring T one J or K Pr ess these ke ys while the phone is idle. Select and confirm. J or [...]

Telephone Settings 51 Step by Step Adjusting the Speakerphone to the Room Acoustics T o help the other par ty understand y ou clearly while you are talking into the microphone, y ou can adjust the tele- phone to the acoustics in your en vironment: "Quiet room", "Normal room" and "Nois y room". J or K Pr ess one of thes[...]

Step by Step Telephone Settings 52 Adjusting the Display t o a Comfortable Reading Angle Y ou can swivel the displa y unit. Adjust the displa y unit so that you can clearly r ead the screen. Display bac klight When operating optiP oint 50 0 ad vance, e.g. when dial- ling a call number , a display bac klight switches on auto- matically . The backlig[...]

Telephone Settings 53 Step by Step Loc king the T elephone to Pr event Unauthorized Use Y ou can prev ent unauthorized per sons from using y our telephone and its electronic notebook during y our ab- sence. Precondition: Y ou must hav e configured a personal identification number (PIN) f or y our telephone Æ page 54. T o lock and unloc k the telep[...]

Step by Step Telephone Settings 54 Saving Y our PIN T o use the functions • to pre vent unauthoriz ed persons fr om using your telephone Æ page 53 • to use another telephone like y our o wn Æ page 69 • to c hange your call number Æ page 70 you need to enter a per sonal identification number , whic h you can sa v e your self . Pr ess the ke[...]

Saving Station Numbers, Functions, Procedures and Appointments 55 Step by Step S aving Stat ion Numbers, Funct ions, P rocedures and Appointments Y ou can save a fr equently -dialed number , or frequently - used functions/procedures (comprising se v eral operat- ing steps) to any fr ee ke y on your telephone or add-on device. If you ha v e programm[...]

Step by Step Saving Station Numbers, Functions, Procedures and Appointments 56 Confirm. or Select and confirm. Storing St ation Speed-Dial Numbers Y ou can store the ten numbers whic h you use the most and dial them using your o wn station speed-dial num- bers: * 0 thr ough * 9 Æ page 43. Pr ess the ke y . The LED lights up. Confirm. or FB; Enter [...]

Saving Station Numbers, Functions, Procedures and Appointments 57 Step by Step Confirm. or Select and confirm. or Select and confirm. or Select and confirm. Assigning Funct ions to Keys Pr ess the ke y . The LED lights up. Select and confirm. or FB: Enter the code. Pr ess the ke y . If the ke y is already in use, its assignment appears on the scree[...]

Step by Step Saving Station Numbers, Functions, Procedures and Appointments 58 Meaning of LED Signals for Sa v ed Functions: Call for war ding, For war ding - trunk, For war d Line, US:Night answer UK:Night Ser vice, Do not disturb, Changeo v er , Ad visory messag e, Ringer cutof f, HF answerbac k on/of f , US:Join/leav e group UK:Hunt group join/l[...]

Saving Station Numbers, Functions, Procedures and Appointments 59 Step by Step T runk group k ey: At least one tr unk is free. All trunks in the tr unk gr oup are busy . View call c harg es: No char geable calls hav e been made since the last time call char ges wer e display ed. Chargeable calls ha ve been made since the last time call char ges wer[...]

Step by Step Saving Station Numbers, Functions, Procedures and Appointments 60 Assigning a P rocedur e (Operating Steps) t o a Key Station numbers and functions whic h requir e additional inputs, i.e. comprise sev eral oper ating steps, can be sav ed to a single k ey on y our telephone. Using the associated dial function, f or e xample Æ page 32, [...]

Saving Station Numbers, Functions, Procedures and Appointments 61 Step by Step Confirm. or Select and confirm. . US: End? UK: Exit? US: Program another k ey? UK: Another ke y? Select the stored procedur e by pr essing a ke y . Pr ocedures containing functions which can be switc hed on/of f can be activ ated by pr essing the ke y , and deactivated b[...]

Step by Step Saving Station Numbers, Functions, Procedures and Appointments 62 Saving Appointments Y ou can tell your telephone to giv e y ou a call when you want to be r eminded of an appointment Æ page 1 9 . T o do this, you need to sa ve the time y ou want the call to be made. Y ou can enter a single appointment that will take place in the ne x[...]

Testing the Telephone 63 Step by Step T esting the T elephone T esting the T elephone F unctions Y ou can test your telephone functions. Precondition: Y our telephone is idle. Pr ess the ke y . The LED lights up. Select and confirm. or FB=9 Enter the code. If ev erything is OK, • all LEDs on the telephone star t flashing, including the ones on th[...]

Step by Step Call Forwarding 64 Call Forwar ding Using V ariable Call Forwar ding Y ou can immediately forw ard internal or e xternal calls to dif f erent internal or external telephones (destinations). (External destinations requir e special configuration in the sy stem.) Select and confirm. or F: Enter the code. Select and confirm. or or or : or [...]

Call Forwarding 65 Step by Step Using Night Answ er When night answ er mode is active, f or example during a lunch br eak or af ter of fice hours, all e xternal calls are immediately f orw arded to a specific internal telephone (night station). The night station can be defined by ser- vice personnel (standard night answ er service) or b y you (temp[...]

Step by Step Call Forwarding 66 Call Forwar ding in the Carrier Network and Forwar ding Multiple Subscriber Numbers (MSN) (Not for U.S.) If this function has been configured (contact your ser- vice personnel), y ou can f orw ard calls to your assigned multiple subscriber number (MSN) (DID number) direct- ly within the carrier network. F or e xample[...]

Using Other Functions 67 Step by Step Using Other Funct ions S ending a Message Y ou can send shor t text messages to user s who ha ve sy stem telephones. T ransmit ted text messages ar e signaled in the same wa y as a callbac k request on s y stem telephones e.g. optiP oint 50 0 entry . Select and confirm. or F?A Enter the code. D Enter the recipi[...]

Step by Step Using Other Functions 68 Leaving an Advisory Message Y ou can leave an ad visory message on your telephone screen f or internal callers who want to reac h y ou while you ar e aw a y from y our desk. When another part y calls y ou, the message appears on the caller ’ s screen. Select and confirm. or F?B Enter the code. Select and conf[...]

Using Other Functions 69 Step by Step Using Another T elephone Lik e Y our Own Other people can temporarily use y our telephone f or outgoing calls as though it wer e their own. Pr ess the ke y . The LED lights up. Select and confirm. or F>9A Enter the code. D Enter the other user ’ s st ation number . D Enter the other user ’ s telephone lo[...]

Step by Step Using Other Functions 70 Change call number (r elocate) Y ou can put your call number on ev ery other av ailable te- lephone when it is set up (ask your service per sonnel). Y our previous telephone then receiv es the old call num- ber of your ne w telephone. T he call number together with the set tings (e.g. programmed k ey s) of the [...]

Using Other Functions 71 Step by Step Fax Details and Message on Ans wer- ing Mac hine If a f ax or answ ering machine is connected to y our s ys- tem and you ha v e assigned the "F ax det ails" function to a programmable k e y Æ page 57, the ke y lights up when a f ax or a message has been received. Deactiv ating indication: Pr ess the [...]

Step by Step Using Other Functions 72 Silent Monitor If this function has been configured (contact your ser- vice personnel), y ou can join a call already in pr ogress at an internal station and listen in unnoticed. FB== Enter the code. D Enter the internal station number . Monitoring a Room A telephone can be used to monitor a room. T he func- tio[...]

Using Other Functions 73 Step by Step Activating F unctions for Another T ele- phone If this function has been configured (contact your ser- vice personnel), y ou can t urn the f ollowing functions on and of f f or other telephones. This f eat ure is also kno wn as associated service. • Do not disturb, code: * 97/#97 Æ page 21 • Call f orw ard[...]

Step by Step Using Other Functions 74 Loc king Another T elephone to Pr event Unauthorized Use If this function has been configured (contact your service personnel), y ou can loc k other telephones to pre vent unauthoriz ed use and then unloc k them again later . Y ou can use this function to unlock the telephone f or us- ers who ha ve loc k ed the[...]

Using Other Functions 75 Step by Step • Send a message, code: * 68/#68 Æ page 67 • Lea v e an advisory message, code: * 69/#69 Æ page 68 • Group ringing, code: * 81/#81 Æ page 88 • Group call, code: * 85/#85 Æ page 88 • Suppress caller ID , code: * 86/#86 Æ page 28 • W aiting tone, code: * 87/#87 Æ page 1 7 • Open door , code: *[...]

Step by Step Using Other Functions 76 Using functions in ISDN via code dia- ling (keypad dialing) If authorized (contact y our service personnel), y ou can set ISDN functions via code dialing in some countries. Pr ess the ke y . The LED lights up. Confirm. or F>9< Enter the code. D Enter the number of the tr unk you wish to use (contact your [...]

Using Other Functions 77 Step by Step Controlling Connected Computers or Other P rogr ams and T elephone D ata Service ( HiP ath 350 0/3550/370 0/3750 Only) If this function has been configured (contact your ser- vice personnel), y ou can control connected computer s or programs r unning on them, suc h as hotel services or inf ormation s ystems, fr[...]

Step by Step Using Other Functions 78 Controlling Relay s If this function has been configured (contact your ser- vice personnel), y ou can t urn up to f our rela ys on and of f to control dif fer ent facilities (suc h as a door opener). Depending on how the y are pr ogrammed, y ou can switc h the rela ys on and of f or switc h them on and hav e th[...]

Using Other Functions 79 Step by Step Radio P aging (Not for U.S.) If paging equipment is connected to y our sy stem (con- tact your service per sonnel), you can contact people via their pock et receiv ers. The poc ket receiv er indicates to the person y ou are looking f or that someone is trying to get in touc h. The person y ou page can then go t[...]

Step by Step Using Other Functions 80 Select and confirm. or Answering the pag e from the near est telephone: C Lif t the handset. Pr ess the ke y . The LED lights up. Select and confirm. or F=> Enter the code. D Enter your o wn station number . T eam and Executive/Secr etary F unctions 1=Display inf ormation? 2=T ext? Pr ogram/Service #45=Answe[...]

Team and Executive/Secretary Functions With Trunk Keys 81 Step by Step T eam and Ex ecutive/S ecr et ary Funct ions With T runk Keys If this function has been configured (contact your ser- vice personnel), y ou belong to a team of users f or whom special ke y s were pr ogrammed: • T runk k ey s (MULAP k ey s) • Direct station selection ke y s ?[...]

Step by Step Team and Executive/Secretary Functions With Trunk Keys 82 Answ ering Calls With T runk Keys Precondition: Y our telephone is ringing and/or the tr unk ke y is flashing rapidly . Pr ess the rapidly flashing tr unk ke y . This is not necessary if the tr unk is automatically as- signed to you when y ou lif t the handset or press the "[...]

Team and Executive/Secretary Functions With Trunk Keys 83 Step by Step Retrieving the call: Pr ess the slowly flashing tr unk k ey . S witc hing Betw een Phone Calls on Multiple Tr u n k s Precondition: Y ou are conducting a call ov er a trunk in your gr oup. Another trunk k e y star ts flashing. Pr ess the flashing trunk k e y . The fir st party i[...]

Step by Step Team and Executive/Secretary Functions With Trunk Keys 84 Select and confirm. or or or : or ; or < Enter the code. D Enter the destination number . Confirm. or If av ailable. P ress the "F orw ard Line" k ey . (Y ou hav e stored the call f orwarding type and destination on the "F orw ard Line" k ey Æ page 57.) D[...]

Team and Executive/Secretary Functions With Trunk Keys 85 Step by Step Using DSS Keys Eac h team member has a DSS ke y f or e very other member in the team. This enables e v ery team member to reac h all other members of the team dir ectly , simply by pressing a k e y . Meaning of LED Indications on DSS Ke ys LED on the DSS ke y is of f - the team [...]

Step by Step Team and Executive/Secretary Functions With Trunk Keys 86 C When the other part y answ er s: Lif t the handset. or With on-hook dialing: Use speakerphone mode (not av ailable with optiP oint 50 0 econom y and optiP oint 50 0 basic). T ransf erring a Call in P rogr ess Pr ess the DSS ke y and announce the call, if desired. I or R eplace[...]

Team and Executive/Secretary Functions With Trunk Keys 87 Step by Step T ransf erring Calls Directly to the Ex ecutive (Only in an Ex ecutive/S ecretary Group) Normally , audible signaling of all calls for the e x ecutive is heard only in the secretary’ s of fice. Y ou can activate audible signaling so that calls are only signaled on the ex ecuti[...]

Step by Step Using Other Team Functions 88 Using Other T eam F unctions T urning Group Call On and Of f If this function has been configured (contact your ser- vice personnel), y ou belong to one or more groups of users who can eac h be reac hed under a hunt group or group call number . Incoming calls are signaled on all group member tele- phones i[...]

Using Other Team Functions 89 Step by Step Y ou belong to multiple groups or to one group with trunk ke ys (including ex ecutive/secretar y teams). Select and confirm. or or GA> or FA> Enter the code f or "leave" or "join". or Pr ess the "Hunt group join/lea ve" k ey . or If an "x" appears betw een grou[...]

Step by Step Using Other Team Functions 90 Accepting a Call for Another Member of Y our T eam Y ou can accept calls for other telephones in y our team from y our telephone ev en while engaged in another call. T o do this, cont act y our service personnel to find out if a pic kup group has been configured. Precondition: Y ou telephone rings briefly [...]

Using Other Team Functions 91 Step by Step Removing all t elephones in call ringing group: Select and confirm. or GA: Enter the code. Uniform Call Distribution (UCD) If this function has been configured (contact your ser- vice personnel), y ou belong to a group of user s (agents) to whom calls are distributed. An incoming call is alwa y s assigned [...]

Step by Step Using Other Team Functions 92 Requesting and activ ating a work time: If you w ant to f ollo w -up on the last call y ou answ ered without being dist urbed, you can req uest and activate a work time. T his remo ve s your telephone from the call distribution c ycle f or a programmable period of time un- til you log bac k on. Pr ess the [...]

Special Functions in the LAN (PC Network) 93 Step by Step Special Funct ions in the LAN (PC Network) If your telephone is oper ating in a HiP ath 50 00 RSM en- vironment, multiple HiP ath 300 0 sy stems are inter con- nected via a LAN ( L ocal A rea N etw ork, e.g . proprietary PC network). Y our telephone calls are conducted via the LAN (PC netw o[...]

Step by Step Special Functions in the LAN (PC Network) 94 T ransf erring Call Forwar ding Y ou can activate/deactivate call f orwarding Æ page 64 f or y our telephone from other HiP ath 500 0 RSM tele- phones. Select and confirm. or F=@ Enter the code. D Enter the (DIS A) call number of the HiP ath 300 0 to whic h your telephone is connected. or G[...]

Special Functions in the LAN (PC Network) 95 Step by Step Using Night Answ er If authorized (contact y our service personnel), y ou can define telephones in other HiP ath 300 0 communica- tions platf orms as the night answ er Æ page 65. Select and confirm. or F=@ Enter the code. D Enter the (DISA) call number of the HiP ath 30 00 to which the nigh[...]

Step by Step Special Functions in the LAN (PC Network) 96 Activating and Deactivating a Ringing Group Y ou can have calls f or your telephone signaled audibly at external telephones or at telephones in other HiP ath 300 0 communications platf orms Æ page 90. Saving the t elephones for the ringing gr oup: Pr ess the ke y . The LED lights up. Select[...]

Special Functions in the LAN (PC Network) 97 Step by Step Controlling Relay s If this f eat ure is configured (contact y our service per- sonnel), you can also contr ol rela ys Æ page 78 in other HiP ath 30 00 communications platf orms. Select and confirm. or F=@ Enter the code. D Enter the (DISA) call number of the HiP ath 30 00 in which the r el[...]

Step by Step Special Functions in the LAN (PC Network) 98 Opening the D oor If this f eat ure is configured (contact y our service per- sonnel), you can also activ ate the door opener Æ page 23 in other HiP ath 300 0 communications platf orms. Select and confirm. or F=@ Enter the code. D Enter the (DIS A) call number of the HiP ath 300 0 in whic h[...]

Labeling, Documentation and Accessories 99 Labeling, D ocument ation and Accessories Labeling Key Fields Y ou can chose from the f ollowing options to label the ke ys with the func- tions/call number s sa ved ( Æ page 9, Æ page 1 0, Æ page 55): Labeling • by hand: Labeling strips ar e deliverd with y our optiP oint. W rite the function or a na[...]

Labeling, Documentation and Accessories 100 Attaching a Station Number Label Self-adhesive call-number labels ar e also deliver ed with your optiP oint. W rite on the call-number label (fire brigade, police, o wn telephone num- bers), then remo v e and stick it in the r ecess on the telephone when the handset is lif ted. D ocumentat ion Y ou can fi[...]

Labeling, Documentation and Accessories 101 Accessories The f ollowing accessories help y ou customize y our telephone (not optiP oint 50 0 economy) to y our individual pref erences. optiP oint adapters are modules whic h can be plugged into the option bay s at the bot tom of optiP oint. optiP oint k ey module: Ke y module with 1 6 programmable k e[...]

Fixing Problems 102 Fixing P roblems T e lephone Maintenance • Alw ay s use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telephone is ve ry dirt y , clean it with a diluted neutral cleaner con- taining surfactants, suc h as a dish detergent. Af terwards remo v e all traces of the cleaner with a damp cloth ([...]

Fixing Problems 103 Step by Step Responding to Error Messages on the S creen P ossible cause: The station number is incorr ect. P ossible response: Enter a correct station number . P ossible cause: Y ou tried to activate a disabled function. P ossible response: Ask y our service personnel to authoriz e y ou to use the function. P ossible cause: The[...]

104 Index Index A accessories ............................................... 101 account code .............................................. 46 activating door opener .............................. 23 adapter ....................................................... 101 advisory message ...................................... 68 agents ..............[...]

105 Index D deleting advisory messages ..................... 68 desk microphone ..................................... 101 details, fax ................................................... 71 dial input editing ......................................... 27 dialing en-bloc ...................................................... 27 internal/external call[...]

106 Index K key fields, labeling ........................... 9, 10, 99 key module ................................................. 10 keypad dialing ............................................. 76 keys assigning .................................................. 55 fixed ...................................................... 9, 10 incomplete save[...]

107 Index R radio paging equipment PSE .................... 79 recall ............................................................. 37 receiving volume .................................. 14, 51 redialing a number ..................................... 41 from the caller list .................................. 40 relays ..............................[...]

108 Index U UCD .............................................................. 91 using a caller list ......................................... 39 using a temporary phone .......................... 69 using functions from the outside ............ 74 V variable call forwarding ............................. 64 W waiting calls ........................[...]

Overview of Functions and Codes (Alphabetical) 109 % Ov erview of Funct ions and Codes (Alphabetical) The table belo w lists all av ailable functions as they appear on the display . F unctions that hav e been configured (contact y our service personnel) can be activ ated interactively (se- lect + sav e) via the P rogram/Service menu (select + sa ve[...]

Overview of Functions and Codes (Alphabetical) 110 % En-bloc sending Dial 9 DND on DND of f 9 9 9 9 * 97 #97 X X Door opener on Door opener of f 9 9 * 89 #89 X X DTMF dialing 9 * 53 X F orw arding on 1=all calls 2=external calls only 3=internal calls only F orw arding of f Tr u n k F W D o n T runk FWD out F orw ard Line: On F orw ard Line: Of f 9 [...]

Overview of Functions and Codes (Alphabetical) 111 % Pa ge Answ er page (not f or U .S.) 9 9 * 45 #45 X X P ark a call Retrie v e call 9 9 * 56 #56 X Phone T est 9 * 940 Pickup - dir ected Pickup - gr oup Accept call 9 9 9 9 * 59 * 57 X X Pr og. feat ure k e y 9 * 91 X Redial X Reject call Release X Relocate Complete Relocate 9 9 * 941 9 #941 9 X R[...]

Overview of Functions and Codes (Alphabetical) 112 % T emporary MSN (not f or U .S .) 99 * 41 X T emporary Phone 9 * 508 X T imed reminder on T imed reminder of f 9 9 * 46 #46 X X T oggle/Connect 99 * 2X T race call 9 * 84 X Tr a n s f e r 9 Tr u n k F l a s h 9 * 51 X UCD Log on Log of f A vailable Not av ailable Wo r k o n Wo r k o ff UCD night o[...]

FCC and Industry Canada Compliance This section describes the r equirements f or compliance with F ederal Communications Com- mission (FCC) Rules and Industry Canada CS-03 standard. FCC Certificat ion and Requir ements The f ollowing paragr aphs describe requir ements and inf ormation based on FCC rules. Service If you e xperience problem with the [...]

2. REN The ringer eq uivalence number (REN) is used to determine the q uality of devices whic h may be connected to the telephone line. Ex cessiv e RENs on the telephone line may r esult in the devices not ringing in r esponse to an incoming call. In most, but not all areas, the sum of RENs should not ex ceed fiv e (5.0). At the base of the telepho[...]

Equipment Attachment Limitations The f ollowing are notices r equired b y Industry Canada T erminal At tachment Pr ogram Certifica- tion Pr ocedure CP -0 1 , P art I, Section 1 4. Ringer Equiv alence Number (REN) The Ringer Eq uivalence Number (REN) assigned to eac h terminal de vice pro vides an indication of the maximum number of terminals allow [...]

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