SpectraLink 8665 manual

Model 8664/8665/8668 User Guide[...]

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i Notice This Inter-T el ® user guide is releas ed by Inter-T el, Inc. as a guide for end-users. It provides infor- mation necessary to use the Model 8664/8665/8668 endp oints. The contents of this user guide, which reflect current Inter-T el standards, are subj ect to revision or change without notice. Some features or applications mentioned may [...]

ii P RODUCT D ISPOSAL I NSTRUCTIONS This symbol indicates that the product is classified as electrical or electronic equipment and should not be dispos ed of with other com- mercial or ho usehold wast e at the end of its working life. For appropri- ate disposal and recycling instructions, contact your local recycling authority or Inter- T el pro vi[...]

iii Regulator y Information I MPORT ANT I NFORMATION The following information is provided by SpectraLink ® , the manufacturer of the Model 8664, 8665, and 8668 wireless IP en dpoints. Detailed information about how to use the Model 866 4, 8665, and 8668 wirel ess IP endpoints are described t hrough- out the guide • It is recommended that standa[...]

iv NOTE CONCERNING THE WIRELESS TELEPHONES This device complies with part 15 of the FC C Rules. Operation is subject to the fol- lowing two conditions: (1) This devi ce ma y not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. RADIO FREQUENCY (RF) INFOR[...]

v OPERA TIONAL W ARNINGS For V ehicles Equipped with an Air Bag: Do not place a port able radio product in the area over the air bag or in the air bag d eployment ar ea. An air bag inflates with great force. If a portable radio is placed in the air bag deployment area and the air bag inflates, the radio product may be propelled w ith great force an[...]

vi ELECTRO MAGNETIC INTERFERENCE/ COMP A TIBILITY NOTE: Nearly every electronic device is su sceptible to electromagnetic in terference (EMI) if inadequately shielded , designed or otherwise configu red for electromagnetic compatibility . Facilities T o avoid electromagnetic inte rference and/or compatibilit y conflicts, tu rn off your radio produc[...]

vii INTERNA TIONAL CERTIFICA TIONS Country Mark and/or num ber Australia Canada 2128-K1374 European Union Norway Switzerland Switzerland Hong Kong Japan Mexico New Zealand Z233 Singapore IDA[...]

viii T aiwan United S tates IEC 60950 United S tates Part 15, part 68 Country Mark and/or num ber[...]

ix SPECIFIC ABSORBTION RA TE (SAR) INFORMA TION Y our wireless handheld portable telephone is a low power radio transmitter and receiver . When it is ON, it receives and also sends out radio fr equency (RF) signals. In August 1996, the Fed eral Communications Commission s (FCC) adopted RF expo- sure guidelines with safety levels for hand -hel d wir[...]

x The measured SAR of the RNP2400 W ireless T elephone is 0.166W/kG @ 2462 MHz (head) 0.0162W/kG @ 2412 MHz (body ). Phone Operation Normal Positi on: Hold the phone as you would any other telephone, with the earpiece to your ear and speak into the microphone. The in ternal antenna is then posi- tioned properly .[...]

xi ©Inter-T el, Inc. March 2006 printed in US CONTENTS P AGE T able of Contents FINDING Y OUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About T[...]

xii CONTENTS P AGE MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Setting End point Preferen ces . . . . . . . . . . . . . . . . . .[...]

1 Inter-T el ® Model 8664/8665/8 668 User Guide FINDING Y OUR WAY Finding Y our Way SECTION CONTENTS P AGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Endpoint . . . . . . . . . . . . . .[...]

2 Inter-T el ® Model 8664/8665/8668 User Guide FINDING Y OUR WAY W ELCOME Y our n ew Mode l 8664/866 5/8668 endp oint prov ides access to several fea tures, each of which is described in this guide. The About This Guide section below lists the dif- ferent sections in this user guide and de scribes the type of information you can find there. Becaus[...]

3 Inter-T el ® Model 8664/8665/8 668 User Guide FINDING Y OUR WAY A BOUT Y OUR E ND POINT Y our Model 8664/8 665/8668 endpoint is equippe d with several features that allow you to perform various functions. These features include: • Liquid Crystal Display (LCD): Shows call, system, and feature information. • Dialpad Buttons: Allow you to enter[...]

4 Inter-T el ® Model 8664/8665/8668 User Guide FINDING Y OUR WAY Model 8664 The illustration below displays the external compon ents of the Model 8664 endpoint. Earpiece Display Softkeys Power Off/End Call Menu Line Function Power On/S tart Call Microphone Down Select Up Vo l u m e B u t t o n s Charging Contacts Headset Jack Dialpad[...]

5 Inter-T el ® Model 8664/8665/8 668 User Guide FINDING Y OUR WAY Model 8665 The illustration below displays the external compon ents of the Model 8665 endpoint. Earpiece Display Softkeys Power Off/End Call Menu Line Function Power On/S tart Call Microphone Down Select Up V olume Buttons Charging Contacts Headset Jack Dialpad[...]

6 Inter-T el ® Model 8664/8665/8668 User Guide FINDING Y OUR WAY Model 8668 The illustration below displays the external compon ents of the Model 8668 endpoint. Earpiece Display Softkeys Power Off/End Call Menu Line Function Power On/S ta rt Call Microphone Down Select Up Vo l u m e B u t t o n s Charging Contacts Headset Jack Dialpad[...]

7 Inter-T el ® Model 8664/8665/8 668 User Guide FINDING Y OUR WAY S t atus Indicators T o indicate various states, your endpoint uses icons and sounds. The table below lists the endpoint’ s status indicators and explains what each indicator means. INDICA TOR ST A TUS No Service If the endpoint cannot receive or plac e calls, an alarm sounds and [...]

8 Inter-T el ® Model 8664/8665/8668 User Guide FINDING Y OUR WAY Feature Buttons The feature buttons on your endpoint provide access to endpo int features and options. The table below lists the various feature buttons on the endpoint and provides a brief description of what you can do with them. In addition to the feature buttons, the endpoint has[...]

9 Inter-T el ® Model 8664/8665/8 668 User Guide FINDING Y OUR WAY Display and Menu Button In addition to the various feature but tons, your endpoint contains a display that sh ows information about statu s, modes, call inform ation, and available features. When the endpoint is in the active mode, pressing , , or will bring up optio ns on the displ[...]

10 Inter-T el ® Model 8664/8665/8668 User Guide FINDING Y OUR WAY Function Button and Sof tkeys Y our en dpoint has a ( Function ) button that provides access to frequently used features. T o access the functio n features, the endpoint must be in active mode (see page 12 ). Pressing repeatedly scrolls thro ugh the softkey displays, and allows you [...]

11 Inter-T el ® Model 8664/8665/8 668 User Guide FINDING Y OUR WAY Line Button The Line button ( ) provides access to four CALL lines ( 1-4 ) and one IC line ( 5 ). While the line display is showing, all bu tton presses relate to the line options only . After you select a line, the line nu mb er flashes at the top of the display . Headset Jack The[...]

12 Inter-T el ® Model 8664/8665/8668 User Guide FINDING Y OUR WAY A BOUT O PERATING M ODES The default mode for the Mod el 8664, 8665, and 8668 en dpoints is the idle mode, which is also t he power-saving mode. If the disp lay shows just th e extension nu mber , the endpoint is in id le mode. While the endpo int is in idle mo de, the various endpo[...]

13 Inter-T el ® Model 8664/8665/8 668 User Guide FINDING Y OUR WAY A BOUT B ATTERY P ACKS AND C HARGERS The Model 8664, 8665, and 8668 endpoints require a charged battery pack to operate. The Nickel Metal Hydride (NiM H) rechargeable battery pack will need to be char ged periodically . A charged battery pack provides four hours of talk time or 80 [...]

14 Inter-T el ® Model 8664/8665/8668 User Guide FINDING Y OUR WAY Y ou can charge the endpoint’ s battery pack using a desktop charger (Models 8664 and 8665), a dual charger (Models 8664, 8665, and 8668) o r a quad charger (Models 8665 and 8668). The chargers require approximately one and one half to two hours to charge the battery pack complete[...]

15 Inter-T el ® Model 8664/8665/8 668 User Guide FINDING Y OUR WAY Desktop Charger Overview The desktop charger is a one-slot char ger that comes in two mod els. Model 8664 is designed to char ge the 8664 endpoint or the 8668 endp oint. Model 8665 is designed to charge the 8665 endpoint. The models are not interchangeable. The desktop charger will[...]

16 Inter-T el ® Model 8664/8665/8668 User Guide FINDING Y OUR WAY T o use the desktop charger to charge the battery pack: 1. EITHER, Press (once or twice depending on the current display) to place the endpoint in idle mode. OR, Press and hold to power off the endpoint. 2. Place the endpoint into the desktop charge r slot facing forwar d. If the en[...]

17 Inter-T el ® Model 8664/8665/8 668 User Guide FINDING Y OUR WAY Set up the dual char ger by first obtaining the appropriate Inter -T el power supply for the country or region. Place th e dual charger on a flat, horizontal surface and plug the power supply int o the dual charger and into an app ropriate wall ou tlet. Y ou must end any call in pr[...]

18 Inter-T el ® Model 8664/8665/8668 User Guide FINDING Y OUR WAY Quad Charger Overview The quad charger is designed to s imultaneously charge four Nickel Metal Hydride (NiMH) battery packs. It comes in two models. Model 8665 is d esigned to char ge the BPX100 battery pack for the 8665 endpoint. Model 8668 is designed to char ge the BPN100 battery[...]

19 Inter-T el ® Model 8664/8665/8 668 User Guide FINDING Y OUR WAY Import ant Notes about Ch argers and Battery Packs • Chargers operate in a 50° to 85° F (10° to 30° C) environment. Do not expose them to freezing temperatur es or direct sunlight. • Do not place anything in the char ger ot her than the endpoin t. Y ou might damage the cont[...]

20 Inter-T el ® Model 8664/8665/8668 User Guide FINDING Y OUR WAY A BOUT V OICE M AIL V oice mail is an application that is part of the Inter -T el voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. T o use voice mail fe atures, each user (or sub- scrib[...]

21 Inter-T el ® Model 8664/8665/8 668 User Guide FINDING Y OUR WAY The instructions f or many voice mail task s are identical for st andard voice mailbox and advanced mailbox users. The instruct ions for the following common mailb ox tasks are included in the Getting S tarted and Moving On sections of this guide: • Initializing your mail box (se[...]

22 Inter-T el ® Model 8664/8665/8668 User Guide FINDING Y OUR WAY Enterprise Messaging Enterprise Messaging (EM) is the Inter-T e l messaging syste m that uses industry-stan- dard protocols for co mmunication an d messaging. EM un ifies communicatio n and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box. The [...]

23 Inter-T el ® Model 8664/8665/8 668 User Guide FINDING Y OUR WAY Automatic S peech Recognition (ASR) Automatic Speech Recognition (ASR) is a feature available for systems using EM. Because ASR is a very flexible feature, it can be enabled or disabled on several differ- ent levels. When ASR is enabled for your mailbox, you can issue spoken comman[...]

24 Inter-T el ® Model 8664/8665/8668 User Guide FINDING Y OUR WAY W HAT Y OU S EE AND H EAR As you can see, your Model 8664 /8665/8668 and tel ephone system come equipped with many features. T o help you understa nd what everything means, it is recom- mended that you read th e following information before you use your endpoint: • If you hear fou[...]

25 Inter-T el ® Model 8664/8665/8668 User Gu ide GETTING ST ARTED Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Turning Your Endpoint On and Off . . . . . . . . . . . . . . . . . . . . . . 26 Locking and Unlocking t he Keypad on Your Endpoint . . . . . . 26[...]

26 Inter-T el ® Model 8664/8665/8668 User Guid e GETTING ST ARTED I NTRODUCTION Now that you know wh at your Model 8664/8 665/8668 endpoint can do, it’ s time t o start using it. In this section, you’ll learn how to make a nd receive calls, transfer calls , retrieve voice mail messages, and much more. T URNING Y OUR E ND POINT O N AND O FF The[...]

27 Inter-T el ® Model 8664/8665/8668 User Gu ide GETTING ST ARTED S ETTING U P V OICE M AIL T o begin using your mailbox you will need to complete a few basic set-up proced ures to initialize your mailbox, customize your personal greetings, and record your voice mail directory name. All of the opti ons used for voice m ail features in this user gu[...]

28 Inter-T el ® Model 8664/8665/8668 User Guid e GETTING ST ARTED 6. Say “Accept” or pres s to accept the entry or say “Eras e” or press to erase and re-enter your pass word. Th e system prompts you to record your direc- tory name. 7. After the tone, record your first and last name. 8. When pr ompted, do one of the following : • Say “A[...]

29 Inter-T el ® Model 8664/8665/8668 User Gu ide GETTING ST ARTED T o re cord/change your personal gree ting: 1. Access your mailbox as d escribed on page 44 . 2. Say “Personal” or press to se lect the Personal Options Menu. 3. Say “Greeting” or press to record or change your p ersonal greeting. 4. Do one of the following: • Say “Prima[...]

30 Inter-T el ® Model 8664/8665/8668 User Guid e GETTING ST ARTED M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic pur pose of any en dpoint. W ith your endpoint, you can make/receive intercom and outside calls as well as make emergency calls. Intercom Calls Y our extension number allows other people to place interc om calls t[...]

31 Inter-T el ® Model 8664/8665/8668 User Gu ide GETTING ST ARTED The telephone system allows ce rtain devices to be placed in handsfree mode, which means that the user does not have to lift the endpoint or press a button to answer a call. Although the Model 8664/8665/8668 endpoint s do not support handsfree mode, they do support the two features [...]

32 Inter-T el ® Model 8664/8665/8668 User Guid e GETTING ST ARTED Receiving Intercom Calls When you receive an incoming intercom call, you can either answer the call or redi- rect it. T o answer an intercom call: Press . Instead of answering a ri nging call, you can press and r edirect it with one of the following options: • SEND TO V -MAIL : Se[...]

33 Inter-T el ® Model 8664/8665/8668 User Gu ide GETTING ST ARTED Receiving Out side Calls T o re ceive an outside call: Press . Instead of answering a ri nging call, you can press and r edirect it with one of the following options: • SEND TO V -MAIL : Sends the call direct ly to your voi ce mailbox. Y ou will not see this option if you do not h[...]

34 Inter-T el ® Model 8664/8665/8668 User Guid e GETTING ST ARTED P LACING C ALLS O N H OLD Y ou can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one endpoint. It can then be directly picked up at that endpoint or it can be picked up at another endpoint using the Call Pickup (Reverse [...]

35 Inter-T el ® Model 8664/8665/8668 User Gu ide GETTING ST ARTED P LACING C ONFERENCE C ALLS W ith the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1. While on the first call, press - , or the Conf softkey to place the call on hold. 2. [...]

36 Inter-T el ® Model 8664/8665/8668 User Guid e GETTING ST ARTED T RANSFERRING C ALLS Although transferring calls is considered a basic function of an endpoi nt, your Model 8664/8665/8668 en dpoint has many advanced options for this feature. With your end- point, you can transfer a call to another extension, voice mail, or even an outside line. T[...]

37 Inter-T el ® Model 8664/8665/8668 User Gu ide GETTING ST ARTED U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) feature allows you to answer a call that is ring- ing or holding at anot her endpoint. Fo r example, if the attendant transfers a call to yo u but you have stepped away from y our endpoint, you can pick up your call at a[...]

38 Inter-T el ® Model 8664/8665/8668 User Guid e GETTING ST ARTED F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in coming calls to another extension num- [...]

39 Inter-T el ® Model 8664/8665/8668 User Gu ide GETTING ST ARTED Automatic System Forwarding Automatic System Fo rwarding allows your system adminis t rator to route calls based on the type of call and the status of you r telepho ne. Although you cannot program t he path of a system forward, you can enable or disable th is feature on your endpoin[...]

40 Inter-T el ® Model 8664/8665/8668 User Guid e GETTING ST ARTED R EDIALING A N UMBER The Redial feature allo ws you to quickly redial t he last outside number you dial ed. Although most endpoi nts redial the last number dialed , your system administrator can program your endpoint to redial the last number saved . T o use the Last Number Dialed f[...]

41 Inter-T el ® Model 8664/8665/8668 User Gu ide GETTING ST ARTED D ISPLAYING I NFORMATION ON Y OUR E ND POINT In addition to the four lines on the display that are dedicated to the menu, your end- point has two lines of disp lay where you can view information, such as the date and time or the o utside party’ s na me/number . Date, T ime, Name, [...]

42 Inter-T el ® Model 8664/8665/8668 User Guid e GETTING ST ARTED U SING THE M ESSAGE F EATURE In today’ s busy world, it’ s alm ost guaranteed that y ou will call someone th at is on another call, does not answer , or is in DND. But, with the Message feature, you can let the other person know you called. When you leave a message, you can: •[...]

43 Inter-T el ® Model 8664/8665/8668 User Gu ide GETTING ST ARTED Retrieving Messages T o indicate that a message is waiting, the message icon ( ) is displayed along with the number of messages you cu rrently have waiting. T o retrieve a message: 1. While in idle mode, press to b ring up the two -line display . 2. Press the Msg softkey . (If you h[...]

44 Inter-T el ® Model 8664/8665/8668 User Guid e GETTING ST ARTED A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you m ust access your mailbox to retrieve it . NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailbox may have the Automatic S peech Recognition (ASR ) feature e nabled. When ASR is enable[...]

45 Inter-T el ® Model 8664/8665/8668 User Gu ide GETTING ST ARTED D ISABLING AND E NABLING ASR If your telephone system uses Ent erprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (ASR) feature enable d. When ASR is enabled for your mailbox, you have th e option of issuing a spoken comman d or pressing a dialpad button.[...]

46 Inter-T el ® Model 8664/8665/8668 User Guid e GETTING ST ARTED A CCESSING V OICE M AIL M ESSAGES When you access your mailbox, you can listen to new and saved voice mail messages. After listening to your voi ce mail messages you can access the associated options. NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailbox may h[...]

47 Inter-T el ® Model 8664/8665/8668 User Gu ide GETTING ST ARTED 5. When the message has finished playing, you have the following options: • Say “Replay” or press to repl ay the message from the b eginning. • Say “Reply” or press to rep ly to the message. Y ou have th e following options: – Say “V o ice Mail” or pr ess to leave [...]

48 Inter-T el ® Model 8664/8665/8668 User Guid e GETTING ST ARTED Recovering Deleted V oice Mail Messages If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrator). An y retrieved messages are then restored to your saved -message queu e. Messages that are not undelet[...]

49 Inter-T el ® Model 8664/8665/8668 User Gu ide GETTING ST ARTED Recording and Sending V oice Mail Messages Y ou can record and send voice mail messages by accessing the record option on the main menu. NOTE: If E-Mail Reader is enabled for your mailbox, a reply to an e-mail messag e (see pag e 97 ) is a recorded voice message that is attached to [...]

50 Inter-T el ® Model 8664/8665/8668 User Guid e GETTING ST ARTED • Say or enter the mailbox nu mber or group list number . The system announces the name assigned to the mailbox number o r group list number . Y ou have the follo wing options: – Say “Y es” or press to accept the subscriber ’ s name. – Say “No” or press to start over[...]

51 Inter-T el ® Model 8664/8665/8668 User Gu ide GETTING ST ARTED Canceling Unheard V oice Mail Messages Y ou ca n cancel un retrieved messa ges that you have sent to in dividuals, bu t not mes- sages that you sent to group lists. T o cancel unheard voice mail messages: 1. Access your mailbox as d escribed on page 44 . 2. Whil e listening to the v[...]

52 Inter-T el ® Model 8664/8665/8668 User Guid e GETTING ST ARTED U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do no t want to be disturbed, you can use the DND feature. This halts all p ages and calls to your endpoint, except queue callbacks, recalls, and direct ring-in calls. When other users call your endpoint, th[...]

53 Inter-T el ® Model 8664/8665/8668 User Gu ide GETTING ST ARTED 3. Dial the two-digit number corresponding to the message you want to use. 4. If desir ed, custom ize the second display line by dialing the desi red numbers or letters as described below: • Remain in numeric mode: Press the dialpad buttons to dial the desired num- bers. Press for[...]

54 Inter-T el ® Model 8664/8665/8668 User Guid e GETTING ST ARTED U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith Reminder Messages, you can program your endpoint, up to 24 hours in advance, t o alert you at a specified time. At the pro - grammed time, the reminder me ssage signals you with eight sh ort tones, and your di s- pl[...]

55 Inter-T el ® Model 8664/8665/8 668 User Guide MOVING ON Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Ring Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

56 Inter-T el ® Model 8664/8665/8668 User Guide MOVING ON I NTRODUCTION Now that you’ve mastered the basics, it’ s ti me to move on to th e advanced features. In this section, you’ll learn how to set prefer ences for your endpoint, program buttons, use directories, access your voice mailbox re motely , and perform various other func- tions. [...]

57 Inter-T el ® Model 8664/8665/8 668 User Guide MOVING ON Ring Options T elephone Ring Ring Cadence The cadence is the rhythm of the ring. It may be set to a pre-programmed ring cadence or it may be set to obtain its cadence from the PBX. The PBX option is designed to utilize any dist inctive rings sent by the PBX while allowing the user to set u[...]

58 Inter-T el ® Model 8664/8665/8668 User Guide MOVING ON Phone Options Noise Mode Provides options that describe the noise leve l in your environment. Selecting the cor- rect option will adjust the endpoint to account for background noise. Sel ect Normal for most of fice environments; Hi gh for moderate back ground noise; or Se vere for extremely[...]

59 Inter-T el ® Model 8664/8665/8 668 User Guide MOVING ON Extension Displays the extension currently assigned to the endpoint. This number is for display purposes only; it cannot be changed. Push-T o-T a lk (Model 8665 only) The Model 8665 incorporates push-to-talk functi onality . P TT may be allowed or dis- allowed in the Admin menu. If allowed[...]

60 Inter-T el ® Model 8664/8665/8668 User Guide MOVING ON S ETTING M AILBOX P REFERENCES Y our ma ilbox contains perso nal options to allow you to customize voice mail fun c- tions. However , before you change your voi ce mail options, you must first initialize your mailbox (see page 27 ). NOTE: If your telephone system uses Enterpri se Messaging [...]

61 Inter-T el ® Model 8664/8665/8 668 User Guide MOVING ON Changing the V oice Mail Message Envelope When you receive a voice mail message, th e voice mail system plays an “envelope” that can include the time and date the mess age was left, the sour ce of the message, and/or the message length. By default, the envelope contains all of this inf[...]

62 Inter-T el ® Model 8664/8665/8668 User Guide MOVING ON Changing the Call Screening T ransfer Method NOTE: The Call Scre ening feature is avai lable only if it i s enabled for your mai lbox. Contact your voice mail administrator to see if this feature is enabled for your mailbox. Depending on the transfer m ethod you sel ect, calls that are tr a[...]

63 Inter-T el ® Model 8664/8665/8 668 User Guide MOVING ON Programming a Fax Destina tion W ith the Inter-T e l voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine. T o change your fax destination number: 1. Access your mailbox as d escribed on pag[...]

64 Inter-T el ® Model 8664/8665/8668 User Guide MOVING ON Programming Remote Messaging NOTE: The Remote Messaging feature is available only if it is enabled for your mail- box. Contact your voice mail administrator to see if this feature is enab led for your mail- box. ALSO: The remote messaging feature is supported for voice mail messages only . [...]

65 Inter-T el ® Model 8664/8665/8 668 User Guide MOVING ON 5. Say “Days” or press . Then select one of the following: • Say “W eekdays” or press for Monday-Friday . • Say “Days” or press for all days. • Say “Day” or press to select indivi dual days. Y o u are prompted to say or press numbers 1-7 which correspond to the d ays [...]

66 Inter-T el ® Model 8664/8665/8668 User Guide MOVING ON C HANGING V OLUME L EVELS Y ou can change the speaker volume level of the endp oints with the v olume buttons located on the side of the endpoint (see page 4 and page 5 for phot os). NOTE: The ring volume is also adjustable for the Model 8665 endpoint. T o adjust the ring volume for the Mod[...]

67 Inter-T el ® Model 8664/8665/8 668 User Guide MOVING ON S PEED D IALING Speed dialing allows you (and your system administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your endpoint (Station Speed Dial) or in the telephone system (System Sp eed Dial) and is identified by a location number . Once programmed[...]

68 Inter-T el ® Model 8664/8665/8668 User Guide MOVING ON T o store a number in a Speed-Dial location: 1. While in idle mode, press to b ring up the two -line display . 2. Dial . 3. Dial the speed-dial location (0-9) you want to program. 4. Enter the desired name for the speed-dial number , as described below: • Alphanumeric m ode: Press the dia[...]

69 Inter-T el ® Model 8664/8665/8 668 User Guide MOVING ON Creating St ation Speed-Dial Buttons If your telephone syst em supports it, you can program the program mable softkeys ( Pgm1- 5 ) as speed-dial buttons by selecting a speed-dial number to associat e with the button. NOTE: Befo re you program a speed-dial butto n , you need to store a numb[...]

70 Inter-T el ® Model 8664/8665/8668 User Guide MOVING ON System Speed Dial Y our system adm inistrator can store severa l speed dial numbers in the system speed dial locations. Depending on the size of your system, you can access up to 1000 or up to 5000 system speed dial locations, if they have been programmed. T o view and dial System Speed- Di[...]

71 Inter-T el ® Model 8664/8665/8 668 User Guide MOVING ON U SING R ECORD -A-C ALL NOTE: This feature is not supp orted on pee r-to-peer (P2P) calls. Ask your system administrator if your endpoint is configured to use P2P audio. If your telephon e system is equipped w i th a V oice Processor (voice mail), you may have access to the Record-A-Call f[...]

72 Inter-T el ® Model 8664/8665/8668 User Guide MOVING ON P AGING The Paging feature allows you to make an announcement throug h endpoint speakers or external speakers (if your system is e quipped with external paging equipment). T o prevent announcements from transmitti ng through every endpo int in the system, this feature uses page zones. Each [...]

73 Inter-T el ® Model 8664/8665/8 668 User Guide MOVING ON P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service compani es may re quire a timed hoo kflash (a quick hang up and release). T o generate a hookflash while using a line: 1. EITHER , Press - . OR , Press until the Feat soft key is availabl e and then press the Feat so[...]

74 Inter-T el ® Model 8664/8665/8668 User Guide MOVING ON DSS/BLF Buttons A button programmed as a Direct S tati on Selection/Busy Lamp Field (DSS/BLF) softkey provides a way to dial the associated extension with o ne touch. T o assign an extensio n to a DSS/BLF bu tton: 1. While in idle mode, press to b ring up the two -line display . 2. Press un[...]

75 Inter-T el ® Model 8664/8665/8 668 User Guide MOVING ON U SING A CCOUNT C ODES If your telephone system is programmed to use the Station Message Deta il Recording (SMDR) feature, you might be required to enter acco unt codes when you place a call. These codes add information to telephone reco rd reports that the system will periodi- cally print[...]

76 Inter-T el ® Model 8664/8665/8668 User Guide MOVING ON S CREENING C ALLS If desired, you can screen calls that are tr ansferred from voice ma il . This allows you to accept and/or refuse specific calls. Depe nding on the call screening transfer method you select (see page 62 ), calls from voice mail may be unannounced, announce only , or screen[...]

77 Inter-T el ® Model 8664/8665/8 668 User Guide MOVING ON U SING D IRECTORIES W ith dir ectories, you can use the dial pad to find names and numbers. Y ou can then use the directory information to make calls, access features, or leave voice mail mes- sages. There are two types of system directories: • T elephone directory: Search for and connec[...]

78 Inter-T el ® Model 8664/8665/8668 User Guide MOVING ON T o search for a dir ectory name or feature using IDS: 1. Press and dial : • Press for the Intercom directory . • Press for the Outside directory . • Press for the Feature directory . 2. Press the dialpad buttons to enter characters (up to 16 characters). (See the fol- lowing table fo[...]

79 Inter-T el ® Model 8664/8665/8 668 User Guide MOVING ON Basic Search Use Basic Search to search the T elephone directory for a contact name or feature. NOTE: When usi ng Basic Search or the V oice Mail directory , press the Msg softkey to switch back and forth between n umeric and alphanumeric mode. When the icon is displayed, the endpoint is i[...]

80 Inter-T el ® Model 8664/8665/8668 User Guide MOVING ON V oice Mail Directory W ith the V oice Mail directory , subscrib ers and non-subscribers can use ASR (if enabled) or dialpad buttons to search for na mes in the directory . Subscriber names are automatically added to the directory when their mailbox is initialized. ASR may not be able to lo[...]

81 Inter-T el ® Model 8664/8665/8 668 User Guide MOVING ON T o perform a directory sear ch: 1. Dial the voice mail number . 2. S ay “Directory” or pr ess . 3. Say the last name of the person you are searching for or pr ess the appropriate dialpad buttons to spell the name (see page 80 ). If 10 or fewer matches a r e located , you can access an[...]

82 Inter-T el ® Model 8664/8665/8668 User Guide MOVING ON P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk an d forg ot to put your endpoint in DND, don’t worry . W i th the Remote Feature Access, you can place your endpoint in DND or forward calls from any other endp oint on the system. And, if you have a special dial -up li[...]

83 Inter-T el ® Model 8664/8665/8 668 User Guide MOVING ON Remote Feature Access T o access your endpoint from another endpoint: 1. EITHER, Call your Direct Inward System Access number (provided by your system administrator). If required, enter your password. OR , Use any endpoint on the system. 2. Dial . 3. Enter your extension number . 4. Enter [...]

84 Inter-T el ® Model 8664/8665/8668 User Guide MOVING ON R EQUESTING A GENT H ELP NOTE: This feature is not supp orted on pee r-to-peer (P2P) calls. Ask your system administrator if your endpoint is configured to use P2P audio. Y our telep hone system may be pro grammed to support th e Agent Help feature, which allows you to request help from a d[...]

85 Inter-T el ® Model 8664/8665/8 668 User Guide MOVING ON W ORK ING IN H UNT G ROUP S Y our system may be programm ed with “hunt groups.” H unt groups are groups of end- points that share a common extension number in addition to having individual exten- sion numbers. Thi s allows someone to cal l anyone in the group (usin g the common extensi[...]

86 Inter-T el ® Model 8664/8665/8668 User Guide MOVING ON Logging In and Out of ACD Hunt Groups Agents can log in to an d out of the AC D hunt group at any ti me. While logged in, t he agent receives calls through the ACD hunt gr oup. When the a gent is logged out, calls to that ACD hunt group bypass th e agent. T o log in to all of your ACD hunt [...]

87 Inter-T el ® Model 8664/8665/8 668 User Guide MOVING ON When you log in to a g roup, you may be au tomatically connect ed to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enabled for yo[...]

88 Inter-T el ® Model 8664/8665/8668 User Guide MOVING ON U SING THE P USH - TO -T ALK F EATURE NOTE: This feature is not available on the Model 8664 or 8668 endpoint. The Push-to-T alk (P TT) fe ature allows Mo del 8665 users to broadcast and receive voice messages among the P TT group by broa dcasting the message on a shared chan- nel, similar t[...]

89 Inter-T el ® Model 8664/8665/8 668 User Guide MOVING ON T o make or answer a telephone call when you are in a P TT broadcast session: Press . The P TT broadcast is pr e-empted by the telephone call. T o return to an in-pr ogr ess P TT br oadcast sessi on: Press . The P TT broadcast session becomes active again on your endpoint. T o change the v[...]

90 Inter-T el ® Model 8664/8665/8668 User Guide MOVING ON[...]

91 Inter-T el ® Model 8664/8665/8668 User Gu ide USING E-MAIL READER Using E-Mail Reader SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Using Your Advanced Mailbox . . . . . . . . . . .[...]

92 Inter-T el ® Model 8664/8665/8668 User Guid e USING E-MAIL READER I NTRODUCTION Enterprise Messaging (EM) is the voice processing system that provides adv anced messaging features with the E-mail Reader feature. This section provides info rmation and instructions about a dvanced mailbox tasks for users who have E-Mail Reader enabled for their m[...]

93 Inter-T el ® Model 8664/8665/8668 User Gu ide USING E-MAIL READER E-M AIL R EADER F EATURES When E-Mail Reader has been enable d for your mailbox, you have the advanced mailbox. The advanced mailb ox unifies your local voice mail messages and your remote fax and e-mail messages in one conv enient location. E-mail Reader uses T ext- to-Speech (T[...]

94 Inter-T el ® Model 8664/8665/8668 User Guid e USING E-MAIL READER U SING Y OUR A DVANCED M AILBOX After you set up your mailb ox (see page 27 ), you can use personal or system greetings to let callers know if you are out of town , on a call, etc. Y ou can send messages to individuals and to a group of people if your voice mail administrator has[...]

95 Inter-T el ® Model 8664/8665/8668 User Gu ide USING E-MAIL READER S ETTING U P Y OUR E-M AIL P ASSWORD When E-Mail Reader is enabled for your mailbox, the EM system prompts you to enter your e-mail password after you or your voice mai l administrator does one of the following: • Set up your mailbox (see page 27 ) • Change your e-mail passw [...]

96 Inter-T el ® Model 8664/8665/8668 User Guid e USING E-MAIL READER T o enter your e-mail password: NOTE: T o repeat menu instructions, say “Help” or press at any time. ALSO: If you enter an incorrect password, or if you choose to skip setting a ne w E-Mail Reader password, the Main Menu E-Mail Reader Coun t option (see page 99 ) is auto- mat[...]

97 Inter-T el ® Model 8664/8665/8668 User Gu ide USING E-MAIL READER A CCESSING E-M AIL M ESSAGES NOTE: By defaul t, the message l amp on your endpoi nt light s when y ou receive a new voice mail message. Althoug h the lamp can be programmed for other function s, it can- not be programmed to indicate that you have receiv ed a new e-mail message. E[...]

98 Inter-T el ® Model 8664/8665/8668 User Guid e USING E-MAIL READER T o access your e-mail with E-Mail Reader: NOTE: T o repeat menu instructions, say “Help” or press at any time. 1. Access your mailbox as d escribed on page 44 . 2. Say “E-Mail” or press to list en to yo ur e-mail messages. Then select one of the following: • Say “New[...]

99 Inter-T el ® Model 8664/8665/8668 User Gu ide USING E-MAIL READER – Say “Y es” or press to verify the number . The system announces that the fax is scheduled for delivery . – Say “No” or press to start over . NOTE: Y ou cannot forward an e-mail message to a mailbox or grou p list. When you forward an e-mail message, the e-mail is co[...]

100 Inter-T el ® Model 8664/8665/8668 User Guid e USING E-MAIL READER A CCESSING F AX M ESSAGES NOTE: By default, the message l amp lights when you receive a new voice mail mes- sage. Although the lamp can be programme d for other functions, it cannot be pro- grammed to indicate that you have received a new fax message. When you access a fax messa[...]

101 Inter-T el ® Model 8664/8665/8668 User Gu ide USING E-MAIL READER R ECOVERING D ELETED M ESSAGES Recovering deleted messages varies based on media type. If you delete a voice mail message, you can retrieve it within a specific time fram e (up to 24 hours, programmed by your voice mail ad minist rator). The spec ified time fram e for retrievin [...]

102 Inter-T el ® Model 8664/8665/8668 User Guid e USING E-MAIL READER C HANGING M ESSAGE E NVELOPES When you receive a voice, fax, or e-mail message, a message “e nvelope” is played. The envelope can include the time and date the message was left, the s ource of the message, and additional information that is associated with the media type. Co[...]

103 Inter-T el ® Model 8664/8665/8668 User Gu ide USING E-MAIL READER V OICE M AIL F LOWCHART (A DVANCED M AILBOX ) Note: Options vary by media type. While the message is playing: “Back Up” “Pause” Move “Forward” “Lower” (volume) Play the “Envelope” “Higher” (volume) “Save” the Message “Delete” the Message “Skip?[...]

104 Inter-T el ® Model 8664/8665/8668 User Guid e USING E-MAIL READER[...]

105 Inter-T el ® Model 8664/8665/8 668 User Guide LEARNING MORE Learning More SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 What the Administrators Can Do for Yo u . . . . . . . . . . . . . . . . 106 Frequently Asked Questions (FAQs) . . . . . . . . . . . . . . . . . . . . 1[...]

106 Inter-T el ® Model 8664/8665/8668 User Guide LEARNING MORE I NTRODUCTION If you want to know more abou t your endpoi nt and voice mail syst em, this is the sec- tion for you. With additional information and F AQs, you should be able to find answers to most of y our questions. NOTE: Because the telephone system is very fle xible and programmabl[...]

107 Inter-T el ® Model 8664/8665/8 668 User Guide LEARNING MORE F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If yo u have prob- lems with your endpoi nt or mailbox, refer to thi s section before you contact your sys- tem, voice mail, or network admini stra tor or y our local Inter-T el [...]

108 Inter-T el ® Model 8664/8665/8668 User Guide LEARNING MORE Q8. Why don’ t the local telephone company star codes (i.e.*82, *69, etc.) work when I use the Outgoing Call access code to call an outside number? A8. Rather than use the Outgoing Call access code to obtain an outsid e line, you must dial a Select Line Group number before you can us[...]

109 Inter-T el ® Model 8664/8665/8 668 User Guide LEARNING MORE Q15. Why can’ t I use one of the featur es described in this guide? A15. There are a few reasons why you might not be able to ac cess the feature. Some possi- ble reasons include: • Y our system software version may not su pport the feature. Check with your sys- tem administrator [...]

11 0 Inter-T el ® Model 8664/8665/8668 User Guide LEARNING MORE D EFAULT F EATURE C ODES Use the blank spaces below to enter cu stom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES *These defaults may differ depending on the software version. E XTENSION N UMBERS ACCESS CODE NAME ACCES S CODE NEW CODE Select Line Group 1-208 92001-9220[...]

111 Inter-T el ® Model 8664/8665/8 668 User Guide LEARNING MORE G ENERAL F EATURE C ODES FEA TURE NAME FEA TURE CODE NEW CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In/Out 328 ACD Agent Wrap-Up T erminate 329 Agent Help Request 375 Agent Help Reject 376 Answer (Ri[...]

11 2 Inter-T el ® Model 8664/8665/8668 User Guide LEARNING MORE Reminder Message 305 Reminder Message Cancel 306 Remote Programming 359 Reverse T ransfer ( Call Pi ck-Up) 4 Review Buttons 396 Ring Intercom Always On/Off 37 7 Ring T one Selection 39 8 Routing Off 304 S tation S peed Dial 382 S tation S peed-Dial Programming 383 System Forward Enabl[...]

11 3 Inter-T el ® Model 8664/8665/8 668 User Guide LEARNING MORE NOTES[...]

11 4 Inter-T el ® Model 8664/8665/8668 User Guide LEARNING MORE[...]

11 5 Inter-T el ® Model 8664/8665/8668 User Guide Index A Abbreviations 9 About Battery Packs 13 About Chargers 13 About This Guide 2 About Voice Mail 22 About Your En dpoint 3 Accessing e-mail messages 97 fax messages 100 Accessing Your Endpoint 83 Account Codes 75 ACD Agent Wrap-Up Period 87 ACD Hunt Groups 85 Active Mode 12 Adding Parties to a [...]

11 6 Inter-T el ® Model 8664/8665/8668 User Guide Deleting Station Speed-Dial Numbers 68 Delivery Options 50 Desktop Charger 15 Dial Tones 24 Dialing Speed-Dial Numbers 69 Dialpad Buttons 3 Direct Station Selection/Busy Lamp Field (DSS/BLF) 74 Directories Basic Search 79 Basic Search dialpad bu tton description s 79 IDS dialpad button descriptions[...]

11 7 Inter-T el ® Model 8664/8665/8668 User Guide I IC Line 11 Idle Mode 12 Illustration model 8664 4 model 8665 5 model 8668 6 Individual Hold 34 Initializing Your Mailbox 27 Intelligent Director y Search 77 Intercom Calls 30 Introduction 56 L Last Number Dialed/Saved 40 Leaving Messages 42 Line Button 8, 11 Liquid Crystal Display (LCD) 3 Listeni[...]

11 8 Inter-T el ® Model 8664/8665/8668 User Guide R Receiving intercom calls 32 outside calls 33 Record-A-Call 71 Recording and sending voice mail messages 49 voice mail directory name 29 Recording Personal Greetings 28 Recovering Deleted Messages 48, 101 Redialing a Nu mber 40 Redirecting Calls 39 Regulatory Information iii Remote Access Password[...]

V OICE M AIL F LOWCHART (S T ANDARD V OICE M AILBOX ) Record “Greeting” “Primary” Greeting “Alternate” Greetin g “System” Greeting (See Recording Optio ns) Record Directory “Name” (See Recording Optio ns) Record “Password” Change “Envelope” Settings “T ime, Date” Message “Source” Message “Length” “All Optio[...]

Part No. 935.4522 Issue 1 1, March 2006 A:46/5633A[...]