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Symantec Norton AntiVirus 2013 manual

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Table of contents for the manual

  • Page 1

    Norton AntiVirus TM User Guide See back cover for Quick Installation. Care for our Environment; ‘ It's the right thing to do. ’ Symantec has removed the cover from this manual to reduce the Environmental Footprint of our products. This manual is made from recycled materials.[...]

  • Page 2

    Norton ™ AntiVirus User Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 20.1 Copyright © 2012 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, LiveUpdate, Norton 360, and Norton are trademarks or regis[...]

  • Page 3

    Norton License Agreement Norton ™ AntiVirus IMPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT ( “ LICENSE AGREEMENT ” ) CAREFULLY BEFORE USING THE SOFTWARE (AS DEFINED BELOW). SYMANTEC CORPORATION, IF YOU ARE LOCATED IN THE AMERICAS; OR SYMANTEC ASIA PACIFIC PTE LTD, IF YOU ARE LOCATED IN THE ASIA PACIFIC RIM OR JAPAN; [...]

  • Page 4

    During the Service Period, You may: A. use one copy of the Software on a single Device. If a greater number of copies and/or number of Devices is specified within the Documentation or the applicable transaction documentation from the authorized distributor or reseller from which You obtained the Software, You may use the Software in accordance with[...]

  • Page 5

    to protect Symantec against software piracy. This Software may contain enforcement technology that limits the ability to install and uninstall the Software on a Device to not more than a finite number of times for a finite number of Devices. This License Agreement and the Software containing enforcement technology may require activation as further [...]

  • Page 6

    transmitted or stored through the Online Backup Feature, in connection with Your Norton Account. D. Responsibility for payment. To the maximum amount permissible under applicable law, You agree to pay Symantec, its parents, subsidiaries, affiliates, officers, directors, employees and agents the amount of any claims, demands, costs, damages, losses,[...]

  • Page 7

    7. Limited Warranty: Symantec warrants that any media manufactured by Symantec on which the Software is distributed will be free from defects for a period of sixty (60) days from the date of delivery of the Software to You. Your sole remedy in the event of a breach of this warranty will be that Symantec will, at its option, replace any defective me[...]

  • Page 8

    LAUNCH VEHICLES CAPABLE OF DELIVERING WEAPONS OF MASS DESTRUCTION IS PROHIBITED, IN ACCORDANCE WITH U.S. LAW. 11. Arbitration: If You are a U.S. customer, You and Symantec agree that any dispute, claim or controversy arising out of or relating in any way to the Software or this License Agreement, shall be determined by binding arbitration or small [...]

  • Page 9

    proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim[...]

  • Page 10

    information indicates to Symantec whether installation of the Software was successfully completed as well as whether the Software has encountered an error. The status information could contain personally identifiable information only if such information is included in the name of the file or folder encountered by the Software at the time of install[...]

  • Page 11

    servers are owned and maintained by a third party processor which Symantec has required by contract to safeguard Your Data. If you have any questions about how Your Data is being handled, please contact Symantec Customer Service using the contact details in Section 12. CPS / S 6.0 / USE[...]

  • Page 12

    [...]

  • Page 13

    Chapter 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 About Norton AntiVirus . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Chapter 2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Before you begin . . . . . . . . . . . . . .[...]

  • Page 14

    Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Quick Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Contents 14[...]

  • Page 15

    This chapter includes the following topics: 1 About Norton AntiVirus About Norton AntiVirus Norton AntiVirus defends your PC against viruses, bots, worms, and more without slowing you down or getting in your way. For faster, less frequent scans, intelligence-driven technology identifies and targets only files at risk. Vulnerability Protection preve[...]

  • Page 16

    Overview About Norton AntiVirus 16[...]

  • Page 17

    This chapter includes the following topics: 1 Before you begin 1 Installing Norton AntiVirus 1 Installing Norton AntiVirus on a Netbook, Tablet, or on a PC with no optical drive 1 If the opening panel does not appear Before you begin Before you begin, you should close all open programs on your computer and ensure that you are connected to the Inter[...]

  • Page 18

    To install Norton AntiVirus 1 Do one of the following: 1 If you install from a CD, insert the CD into the optical drive. In Windows Vista or Windows XP, click Install Norton AntiVirus. In Windows 7 or Windows 8, click Launch Norton Install and then click Install Norton AntiVirus . 1 If you downloaded your copy of Norton AntiVirus, double-click the [...]

  • Page 19

    To start the installation from the product CD 1 On your desktop, double-click My Computer . 2 In the My Computer window, double-click the icon for your optical drive. 3 In the list of files, double-click Start.exe and then click Install Norton AntiVirus . 19 Installation If the opening panel does not appear[...]

  • Page 20

    Installation If the opening panel does not appear 20[...]

  • Page 21

    This chapter includes the following topics: 1 Accessing Norton AntiVirus 1 Activating your product 1 Creating a Norton Account 1 Exploring the main window 1 Responding to System Status indicators 1 Monitoring the protection status of a feature 1 For more information Accessing Norton AntiVirus Norton AntiVirus protects any computer on which it is in[...]

  • Page 22

    To open Norton AntiVirus 4 Do one of the following: 1 In the Windows notification area, double-click the Norton AntiVirus icon. 1 In Windows Vista, Windows XP, and Windows 7, click Start > All Programs > Norton AntiVirus > Norton AntiVirus . 1 In Windows 8, in the Start screen, click Norton AntiVirus . Activating your product If you did no[...]

  • Page 23

    To activate your product from the alert 1 In the alert, do one of the following: 1 If you purchased a subscription version of a retail product or the product came installed on your computer, select Activate Now (Recommended) . 1 If you want to renew the subscription of your product, select Renew Now . You can also activate or renew the subscription[...]

  • Page 24

    A connectivity problem can occur if you use parental control software. If you suspect that parental controls might block the connection, you can configure the parental controls so that they do not block the activation procedure. You need to log in to your parental control software or to the Internet through your ISP as an administrator to change yo[...]

  • Page 25

    Account from the product, your product gets registered in your account. If you have an existing Norton Account, you can provide the same email address in the Norton Account window in your product. This way, you can register your current product and add it to the list of Norton products in your existing Norton Account. If you upgrade your registered[...]

  • Page 26

    Exploring the main window When you open Norton AntiVirus, the main window provides access to all Norton AntiVirus features, options, Help, and Support. To explore the main window 1 See “ Accessing Norton AntiVirus ” on page 21. Open Norton AntiVirus. 2 On the top of the main window, click the link that you want to explore. Your options are: Let[...]

  • Page 27

    3 In the center of the window, click the option that you want to explore. Your options are: Lets you run a Computer Scan, a Reputation Scan, or Scan Facebook Wall. Scan Now Lets you update the latest virus definitions and product updates. LiveUpdate Lets you see all the Norton AntiVirus features. Advanced 4 On the right of the main window, click th[...]

  • Page 28

    Responding to System Status indicators Norton AntiVirus displays the overall protection status of your computer under the Secure section of the main window. When the system status needs attention or is at risk, you can take appropriate action to improve the System Status . Your computer protection is based on the programs that are installed on your[...]

  • Page 29

    Monitoring the protection status of a feature The Norton AntiVirus main window acts as a security management interface. You can access the main features and monitor the performance of your computer from the main window. At times, you may want to turn off any option for a particular purpose. But by doing so, the status of your system changes to Atte[...]

  • Page 30

    3 In the pop-up that appears, do one of the following: 1 To ignore the protection status of the feature that affects your computer ’ s overall health evaluation, click Ignore . 1 To monitor the protection status of the feature that has been ignored, click Monitor . For more information The product documentation helps you use Norton AntiVirus. You[...]

  • Page 31

    This chapter includes the following topics: 1 Using the Norton Bootable Recovery Tool 1 Downloading the Norton Bootable Recovery Tool Wizard Using the Norton Bootable Recovery Tool If the installation of your Norton product fails, you can use the Norton Bootable Recovery Tool to scan and remove any security threats that prevent successful installat[...]

  • Page 32

    is enabled, virus definitions are automatically updated when your computer is connected to the Internet. Therefore, you must use an Ethernet connection to update the virus definitions in Norton Bootable Recovery Tool. You cannot update the Norton Bootable Recovery Tool virus definitions by using a wireless network connection. If the virus definitio[...]

  • Page 33

    6 In the Scan section, click Start Scan . When the scan is complete, the scan results window lists the following: 1 The total number of files scanned 1 The total number of threats detected 1 The total number of resolved threats 1 The total number of unresolved threats 1 The details of each detected threat 7 In the scan results window, do one of the[...]

  • Page 34

    is a chance that the recovery CD, DVD, or USB key might get infected. w To use Norton Bootable Recovery Tool, you must use the product key of the Norton product that you purchased. If you use a trial version of Norton AntiVirus, you need to create a Norton Account to receive a product key to use Norton Bootable Recovery Tool. You can download Norto[...]

  • Page 35

    2 In the Computer Scan pane, do one of the following: 1 Click Quick Scan . 1 Click Full System Scan . 3 At the bottom of the scan window, next to If you think there are still risks , click click here . 4 In the Norton Rescue Tools Web page, click Download Norton Bootable Recovery Tool . 5 Follow the on-screen instructions. 35 Responding to emergenc[...]

  • Page 36

    Responding to emergencies Downloading the Norton Bootable Recovery Tool Wizard 36[...]

  • Page 37

    About Support If you have purchased Norton AntiVirus, you can access Support from the product. w Support offerings may vary based on the language or product. Accessing Norton Autofix This feature is available for Norton 360, Norton Internet Security, and Norton AntiVirus. Norton Autofix offers the tools that automatically diagnose and resolve commo[...]

  • Page 38

    About Self Help The Symantec Web site contains answers to the most common customer questions. From our Web site you can: 1 Find help with your subscription, download, product activation, or other nontechnical issues. 1 Search our Support Resources for help with technical issues, such as installing, configuring, or troubleshooting errors with your N[...]

  • Page 39

    Following is an overview of our support offerings: Chat in real time with a support representative. For more complex technical issues, chat offers the option to allow a support representative to connect remotely to your computer and resolve your problem. Chat support is free, with the exception of our Virus and Spyware Solution service. Chat Submit[...]

  • Page 40

    www.norton.com/support Symantec reserves the right to change its support policies at any time without notice. You can view the latest version of the support policy at the following URL: www.symantec.com/supportpolicy About keeping your subscription current Subscription period lengths vary by Symantec product. To maintain uninterrupted protection, y[...]

  • Page 41

    A About Norton AntiVirus 15 activation alerts 22 problems 23 procedure 22 troubleshooting 23 C CD installing product from 18 computer protection status 29 H Help accessing 30 printing 30 I installation from CD 17 from downloaded file 17 instructions 17 problems 18, 31, 33 M main window Advanced 27 Computer 27 features 26 Help & Support 26 Inter[...]

  • Page 42

    S Scans Norton Bootable Recovery Tool 31 security status indicator viewing 29 Self Help 38 subscription maintaining 40 Support contact 38 Norton Autofix 37 Phone 38 Self Help 37 worldwide service 40 Support policy 39 Symantec Web site 30 accessing from your browser 30 System Status indicators responding 28 T Technical Support for Norton AntiVirus 3[...]

  • Page 43

    [...]

  • Page 44

    Quick Installation Norton AntiVirus includes protection updates and new product features as available throughout this renewable service period. With this service you receive the right to use this product on one computer or on the specified number of computers during the service period, which begins upon initial installation. This renewable service [...]