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Symantec Norton Internet Security 2010 manual

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Table of contents for the manual

  • Page 1

    User Guide See back cover for Quick Installation. We protect more people from more online threats than anyone in the world. Care for our Environment, ‘ It's the right thing to do ’ . Symantec has removed the cover from this manual to reduce the Environmental Footprint of our products.[...]

  • Page 2

    Norton Internet Security ™ User Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 17.0 Copyright © 2009 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, Norton, Ghost, GoBack, LiveUpdate, Norton AntiSpam[...]

  • Page 3

    Norton License Agreement Norton Internet Security ™ IMPORTANT : PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT ( “ LICENSE AGREEMENT ” ) CAREFULLY BEFORE USING THE SOFTWARE (AS DEFINED BELOW). SYMANTEC CORPORATION, IF YOU ARE LOCATED IN THE AMERICAS; OR SYMANTEC ASIA PACIFIC PTE LTD, IF YOU ARE LOCATED IN THE ASIA PACIFIC RIM [...]

  • Page 4

    B. make one copy of the Software for back-up or archival purposes, or copy the Software onto the hard disk of Your computer and retain the original for back-up or archival purposes; C. use the Software on a network, provided that You have a licensed copy of the Software for each computer that can access the Software over that network; D. permanentl[...]

  • Page 5

    function until activation is complete; at which time the Software functionality will be restored. In the event that You are not able to activate the Software over the Internet, or through any other method specified during the activation process, You may contact Symantec Customer Support using the information provided by Symantec during activation, [...]

  • Page 6

    You acknowledge and agree that Symantec may collect, transmit, store, disclose and analyze such information for these purposes. 5. Sixty (60) Day Money Back Guarantee: If You are the original licensee of this copy of the Software and are not completely satisfied with it for any reason, please make no further use of the Software and contact Symantec[...]

  • Page 7

    which an export license or other governmental approval is required. All Symantec product is prohibited for export or re-export to Cuba, North Korea, Iran, Syria and Sudan and to any country subject to relevant trade sanctions. USE OR FACILITATION OF SYMANTEC PRODUCT IN CONNECTION WITH ANY ACTIVITY INCLUDING, BUT NOT LIMITED TO, THE DESIGN, DEVELOPM[...]

  • Page 8

    [...]

  • Page 9

    Chapter 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 About Norton Internet Security . . . . . . . . . . . . . . . . . . . 11 What is new in Norton Internet Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Chapter 2 Installation . . . . . . [...]

  • Page 10

    Quick Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Contents 10[...]

  • Page 11

    This chapter includes the following topics: 1 About Norton Internet Security 1 What is new in Norton Internet Security About Norton Internet Security Norton Internet Security delivers fast and light online threat protection. It guards your PC, network, online activities, and your identity with innovative detection technologies optimized to combat t[...]

  • Page 12

    What is new in Norton Internet Security This version of Norton Internet Security offers the following new features: Features the multilayered technologies that work together to proactively block attacks and detect and remove threats traditional virus scanning alone can ’ t stop. Improved Norton Protection System Analyzes downloaded files and appl[...]

  • Page 13

    Tells you what Norton Internet Security has done in the past month so you can stay actively aware of how it ’ s protecting you and your PC. Monthly Report Uses extensive online intelligence systems to proactively protect your PC without slowing it down. It provides clear and useful information about downloads, threats, and files. Improved Norton [...]

  • Page 14

    Uses the same technology that many large businesses rely on to effectively block unwanted, dangerous, and fraudulent emails. Professional-strength antispam protection Overview What is new in Norton Internet Security 14[...]

  • Page 15

    This chapter includes the following topics: 1 Before you begin 1 Installing Norton Internet Security 1 If the opening panel does not appear Before you begin Before you begin, you should close all open programs on your computer and ensure that you are connected to the Internet. Norton Internet Security contains an antivirus program. If you have othe[...]

  • Page 16

    Installing Norton Internet Security You can install Norton Internet Security from a CD or from a file that you download. To install Norton Internet Security 1 Do one of the following: 1 If you install from a CD, insert the CD into the drive. In the opening panel, click Install Norton Internet Security . 1 If you downloaded your copy of Norton Inter[...]

  • Page 17

    This chapter includes the following topics: 1 Starting Norton Internet Security 1 Activating your product 1 Exploring the main window 1 Viewing the protection status of your computer 1 About the security status indicator 1 For more information Starting Norton Internet Security See “ Responding to security status indicators ” on page 22. Norton [...]

  • Page 18

    To start Norton Internet Security 4 Do one of the following: 1 In the Windows notification area, double-click the Norton Internet Security icon. 1 On the Windows taskbar, On the Start menu, click All Programs > Norton Internet Security > Norton Internet Security . Activating your product If you did not activate your product during installatio[...]

  • Page 19

    To activate your product from the alert 1 In the alert, do one of the following: 1 If you purchased a subscription version of a retail product, select Activate Now . 1 If the product came installed on your computer, select Renew Now . You can also activate or renew the subscription of your product from any non-admin user account. 2 Click OK . 3 Fol[...]

  • Page 20

    parental control software or to the Internet through your ISP as an administrator to change your configuration. Exploring the main window When you start Norton Internet Security, the main window opens. The main window provides access to all Norton Internet Security features, options, Help, and Support. To explore the main window 1 See “ Starting [...]

  • Page 21

    3 On the left side of the main window, click the option that you want to explore. Your options are: Lets you view the security status of your computer Security status Indicator Lets you view and monitor all Norton-specific background tasks that Norton Internet Security runs during idle time Norton Tasks Lets you monitor the overall system CPU usage[...]

  • Page 22

    Viewing the protection status of your computer The Norton Internet Security main window acts as a security management interface. You can access the main features and monitor the performance of your computer from the main window. As you use your computer, the product monitors how well your computer and activities are protected from threats, risks, a[...]

  • Page 23

    action to improve your protection status. Your protection is based on the programs that are installed on your computer. To improve your protection status, ensure that your installed programs are up to date. The status indicator displays the following statuses: Indicates that your computer and activities are protected from threats, risks, and damage[...]

  • Page 24

    Accessing Help Help is available throughout your Symantec product. Help provides links to information that assists you with the specific tasks that you want to complete. The online Help provides a guide to all of the product features. To access Help 1 At the top of the main window, click Help & Support . 2 In the drop-down menu, click Help . 3 [...]

  • Page 25

    w If you purchased this product as a download, the PDF and Adobe Reader are not included. You must download the PDF from the Symantec Web site and Adobe Reader from the Adobe Web site. To install Adobe Reader from the CD 1 Insert the CD into the optical drive. 2 In the window that appears, click Browse CD . 3 In the CD window, double-click the Manu[...]

  • Page 26

    Getting started For more information 26[...]

  • Page 27

    This chapter includes the following topics: 1 Using the Norton Bootable Recovery Tool if you cannot install the product 1 Downloading the Norton Bootable Recovery Tool Using the Norton Bootable Recovery Tool if you cannot install the product If the installation of your product fails, you can use the Norton Bootable Recovery Tool on your product dis[...]

  • Page 28

    7 After the scan is completed, remove the disc from the drive and restart your computer. Downloading the Norton Bootable Recovery Tool If the installation of your product fails, you can download the Norton Bootable Recovery Tool. The Norton Bootable Recovery Tool helps you to check your computer for the risks that can prevent successful installatio[...]

  • Page 29

    About Support If you have Norton SystemWorks, Norton 360, Norton Internet Security, or Norton AntiVirus, you can access Support through the product after it is installed. See the section "One Click Support" for more details. For all other products, to help you find an answer to your query or issue, we have two support options available. D[...]

  • Page 30

    Self Help The Symantec Web site contains answers to the most common customer questions. From our Web site you can: 1 Find help with your subscription, download, product activation, or other nontechnical issues. 1 Search our knowledge base for help with technical issues, such as installing, configuring, or troubleshooting errors with your Symantec p[...]

  • Page 31

    Submit your question on our Web site and receive a response by email. Email support has a slower response time when compared to chat or phone. Email support is free. Email Speak to a support representative in real time. Phone To contact a support representative, please visit the Symantec support Web site at the following URL: www.symantec.com/globa[...]

  • Page 32

    About keeping your subscription current Subscription period lengths vary by Symantec product. To maintain uninterrupted protection, you must keep your subscription up to date. If you do not renew your subscription, you cannot obtain updates of any kind and the software no longer functions. When you run LiveUpdate near the end of your subscription p[...]

  • Page 33

    Contact information Region 1 Symantec Australia Level 2, 1 Julius Avenue North Ryde, NSW 2113 Sydney Australia http://www.symantec.com/en/aa/norton/support/index.jsp Australia and New Zealand 1 Symantec Ltd Consumer Services & Support PO Box 5689 Blanchardstown Dublin 15 Ireland http://www.symantec.com/en/uk/norton/support/index.jsp Europe, Mid[...]

  • Page 34

    Service and Support Solutions ClubSymantec 34[...]

  • Page 35

    A About Norton Internet Security 11 activation alerts 18 problems 19 procedure 18 troubleshooting 19 Adobe Reader installing 24 using to view PDF 24 C CD installing product from 16 Club Symantec security tips 33 computer protection status 22 H Help accessing 24 printing 24 I installation from CD 16 from downloaded file 16 installation (continued) i[...]

  • Page 36

    O One Click Support 29 S Scans Norton Bootable Recovery Tool 27 Security Status indicator protection levels 22 security status indicator responding 22 viewing 22 Self Help 30 subscription maintaining 32 Support contact 30 phone 30 Self Help 29 support worldwide service 32 Support policy 31 Symantec Web site 25 accessing from your browser 25 T Techn[...]

  • Page 37

    [...]

  • Page 38

    Quick Installation Norton Internet Security includes protection updates and new product features as available throughout this renewable service period. With this service you receive the right to use this product on one computer or on the specified number of computers during the service period, which begins upon initial installation. This renewable [...]