Symantec Norton Internet Security Premier Edition 2009 manual

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Table of contents for the manual

  • Page 1

    User Guide See back cover for Quick Installation. We protect more people from more online threats than anyone in the world. Care for our Environment, ‘ It's the right thing to do ’ . Symantec has removed the cover from this manual to reduce the Environmental Footprint of our products.[...]

  • Page 2

    Norton Internet Security ™ User Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 16.0 Copyright © 2008 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, Norton, Ghost, GoBack, LiveUpdate, Norton AntiSpam[...]

  • Page 3

    Norton License Agreement Norton Internet Security ™ IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT ( “ LICENSE AGREEMENT ” ) CAREFULLY BEFORE USING THE SOFTWARE (AS DEFINED BELOW). SYMANTEC CORPORATION, IF YOU ARE LOCATED IN THE AMERICAS; OR SYMANTEC ASIA PACIFIC PTE LTD, IF YOU ARE LOCATED IN THE ASIA PACIFIC RIM O[...]

  • Page 4

    B. make one copy of the Software for back-up or archival purposes, or copy the Software onto the hard disk of Your computer and retain the original for back-up or archival purposes; C. use the Software on a network, provided that You have a licensed copy of the Software for each computer that can access the Software over that network; D. permanentl[...]

  • Page 5

    function until activation is complete; at which time the Software functionality will be restored. In the event that You are not able to activate the Software over the Internet, or through any other method specified during the activation process, You may contact Symantec Customer Support using the information provided by Symantec during activation, [...]

  • Page 6

    at any time during the sixty (60) day period following the date of purchase. 6. Limited Warranty: Symantec warrants that any media manufactured by Symantec on which the Software is distributed will be free from defects for a period of sixty (60) days from the date of delivery of the Software to You. Your sole remedy in the event of a breach of this[...]

  • Page 7

    10. General: This License Agreement will be governed by the laws of the State of California, United States of America. This License Agreement is the entire agreement between You and Symantec relating to the Software and: (i) supersedes all prior or contemporaneous oral or written communications, proposals, and representations with respect to its su[...]

  • Page 8

    [...]

  • Page 9

    Chapter 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 About Norton Internet Security . . . . . . . . . . . . . . . . . . . 11 What is new in Norton Internet Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Chapter 2 Installation . . . . . . [...]

  • Page 10

    Contents 10[...]

  • Page 11

    This chapter includes the following topics: 1 About Norton Internet Security 1 What is new in Norton Internet Security About Norton Internet Security Norton Internet Security offers fast, comprehensive, and up-to-the-minute protection against online threats. It safeguards your computer, your identity, and your home network without slowing you down.[...]

  • Page 12

    What is new in Norton Internet Security This version of offers the following new features: Delivers innovative intelligence-driven technology for faster, fewer, shorter scans Norton Insight Updates every 5 to 15 minutes to provide up-to-the minute protection against new threats Pulse Updates Suspends alerts and updates to avoid interrupting or slow[...]

  • Page 13

    Runs quietly in the background to let you work and play without disruption Smart Scheduler Boots and repairs PCs badly infected by malware, even when the virus leaves the computer unbootable Norton Recovery Tool Lets you create individual user settings and profiles that can also be copied to additional PCs Parental Controls Automatically conceals a[...]

  • Page 14

    Overview What is new in Norton Internet Security 14[...]

  • Page 15

    This chapter includes the following topics: 1 Before you begin 1 Installing Norton Internet Security 1 If the opening panel does not appear Before you begin Before you begin, you should close all open programs on your computer and ensure that you are connected to the Internet. Norton Internet Security contains an antivirus program. If you have othe[...]

  • Page 16

    w During installation, Microsoft messages may appear. Follow Microsoft's on-screen instructions before you continue the installation of Norton Internet Security. Installing Norton Internet Security You can install Norton Internet Security from a CD or from a file that you download. To install Norton Internet Security 1 Do one of the following:[...]

  • Page 17

    This chapter includes the following topics: 1 Starting Norton Internet Security 1 Activating your product 1 Exploring the main window 1 Viewing the protection status of your computer 1 About the Security Status indicator 1 For more information Starting Norton Internet Security See “ Responding to Security Status indicators ” on page 22. Norton [...]

  • Page 18

    To start Norton Internet Security 4 Do one of the following: 1 In the Windows notification area, double-click the Norton Internet Security icon. 1 On the Windows taskbar, click Start > All Programs > Norton Internet Security > Norton Internet Security . Activating your product If you did not activate your product during installation, you r[...]

  • Page 19

    2 Click OK . 3 Follow the on-screen instructions to activate or renew your product. 4 In the window that appears, click Done . To activate your product from the main window 1 In the main window, do one of the following: 1 If you purchased a subscription version of a retail product, click Activate Now . 1 If the product came installed on your comput[...]

  • Page 20

    To explore the main window 1 See “ Starting Norton Internet Security ” on page 17. Start Norton Internet Security. 2 On the top of the main window, click the link that you want to explore. Your options are: Lets you submit feedback about your experience with your Norton product Leave Feedback Lets you manage all of your Norton product informati[...]

  • Page 21

    4 In the center of the window, click Settings in the category pane that you want to explore. Your options are: Helps you secure the data on your computer from viruses and other threats Computer Helps you secure your system from threats over the network Internet Helps you manage your identities and provide additional security while you perform onlin[...]

  • Page 22

    About the Security Status indicator The Security Status Indicator summarizes your current protection levels for different activities such as emailing and Web browsing. It estimates a general level of protection based on the security programs that are installed on your computer. The Security Status Indicator appears on the left side of the main wind[...]

  • Page 23

    To respond to status indicators from the main window 4 In the main window, click Fix Now . For more information The product documentation helps you use Norton Internet Security. You can find the information that you need on your computer and on the Symantec Web site. Accessing Help Help is available throughout your Symantec product. Help provides l[...]

  • Page 24

    2 In the Contents list, select the topic that you want to print, and then click Print . 3 Select whether you want to print only the selected topic, or the topic and all of the subtopics under it. 4 Click OK . Accessing the user guide PDF You can find the Norton Internet Security User Guide on the CD in PDF format. You must have Adobe® Reader® ins[...]

  • Page 25

    2 Double-click the PDF. Accessing the Symantec Web site You can access the Symantec Web site from your product or from a browser. To access the Symantec Web site in your browser 1 Open your Web browser. 2 Go to the following URL: www.symantec.com 25 Getting started For more information[...]

  • Page 26

    Getting started For more information 26[...]

  • Page 27

    This chapter includes the following topics: 1 Using the Norton Recovery Tool if you cannot install the product Using the Norton Recovery Tool if you cannot install the product If the installation of your product fails, you can use The Norton Recovery Tool on your product CD to check your computer for risks that may prevent successful installation. [...]

  • Page 28

    Downloading the Norton Recovery Tool If the installation of your product fails, you can download The Norton Recovery Tool. Before you begin, you should close all open programs on your computer and ensure that you are connected to the Internet. To download the Norton Recovery Tool 1 Go to the following Web site: www.norton.com/recoverytool 2 Follow [...]

  • Page 29

    About Support If you have Norton 360, Norton Internet Security or Norton AntiVirus, you can access Support through the product after it is installed. See the section "One Click Support" for more details. For all other products, to help you find an answer to your query or issue, we have two support options available. Details of each option[...]

  • Page 30

    One Click Support One Click Support lets you access support from within your product and offers the tools that automatically diagnose and resolve common issues. You can also search for solutions or gain easy access to support by phone, as well as free support by chat and email. To access One Click Support, click Support on the product interface. Se[...]

  • Page 31

    Following is an overview of our support offerings: Chat in real time with a support representative. For more complex technical issues, chat offers the option to allow a support representative to connect remotely to your computer and resolve the problem for you. Chat support is free, with the exception of our Virus and Spyware Solution service. Chat[...]

  • Page 32

    products may still be available through the support Web site at the following address: www.symantec.com/globalsupport Symantec reserves the right to change its support policies at any time without notice. You can view the latest version of the support policy at the following URL: www.symantec.com/supportpolicy Keeping your subscription current Subs[...]

  • Page 33

    For each region, please check the Web site for the appropriate phone number. Contact information Region 1 Symantec Corporation 555 International Way Springfield, OR 97477 U.S.A. http://www.symantec.com/norton/support/index.jsp North America 1 Symantec Australia Level 2, 1 Julius Avenue North Ryde, NSW 2113 Sydney Australia http://www.symantec.com/e[...]

  • Page 34

    Club Symantec Join Club Symantec and sign up for your free monthly newsletter to receive the latest security articles, tips, and promotions! For more information, go to the following URL and select your country in the drop-down menu: www.clubsymantec.com Service and Support Solutions Club Symantec 34[...]

  • Page 35

    A access support 30 activation alerts 18 phone 19 procedure 18 activation problems 19 Adobe Reader installing 24 using to view PDF 24 C CD-ROM opening screen 16 starting installation 16 Club Symantec security tips 34 computer protection status 21 Contact phone 30 support 30 H Help accessing 23 printing 23 I installation from CD 16 from downloaded c[...]

  • Page 36

    Norton Recovery Tool downloading 28 O One Click Support 30 P phone activation 19 S scans Norton Recovery Tool 27 Security Status indicator protection levels 22 responding 22 Subscription and account information 25 Support contact 29 self help 29 Support policy 31 Symantec Web site 25 accessing from your browser 25 Online Virus Encyclopedia 25 T Tec[...]

  • Page 37

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  • Page 38

    Quick Installation Norton Internet Security includes protection updates and new product features as available throughout this renewable service period. With this service you receive the right to use this product on one computer or on the specified number of computers during the service period, which begins upon initial installation. This renewable [...]