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Technicolor - Thomson ST516V6 manual

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Table of contents for the manual

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    Power DSL Ethernet Internet Thomson ST516 v6 Installation and Setup Guide[...]

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    [...]

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    Thomson ST516 v6 Installation and Setup Guide[...]

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    Copyright Copyright ©1999-2007 Thomson. All rig hts reserved. Distribution and co pying of this document, use and communication of its content s is not permitt ed without written authorization from Thomson. The co ntent of this docu ment is furnishe d for informational use only, may be subject to change witho ut notice, and should not be constru e[...]

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    E-DOC-CTC-20060 911-0017 v2.0 i Contents About this Installation and Setup Guide .................................. 1 1 Introducing the Thomson Gateway ................. .......................... 3 2 Basic Installation............ .............................................................. 5 2.1 Mounting your Thoms on Gateway ................. [...]

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    E-DOC-CTC-2006 0911-0017 v2.0 Contents ii[...]

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    E-DOC-CTC-20060 911-0017 v2.0 1 About this Installation and Setup Guide About this Installation and Setup Guide Symbols Used T erminology Generally , the Thomso n ST516 v6 (i) will be referred to as Thom son Gateway in this Installation and Setup Guide. T ypographical Conventions Following typo graphical convention is us ed throughout thi s manual:[...]

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    E-DOC-CTC-2006 0911-0017 v2.0 2 About this Installation and Setup Guide[...]

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    E-DOC-CTC-20060 911-0017 v2.0 Chapter 1 Introducing the Thomson Gateway 3 1 Introducing the Thomson Gateway Introduction In a minute you wi ll be able to access the Internet using your Thomson Gateway. This Installation and Setu p Guide will show you how to set up your Thomson G ateway and how to connect a computer or a Local Area Ne twork (LAN) to[...]

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    E-DOC-CTC-2006 0911-0017 v2.0 Chapter 1 Introducing the Thomson Gateway 4[...]

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    E-DOC-CTC-20060 911-0017 v2.0 Chapter 2 Basic Installation 5 2 Basic Installation Before you begin Make sure you read the safety instructions and regulato ry notices fi rst. Y ou can find the safety instructions on the Setup CD (see “2.2 Instal ling your Thoms on Gateway” on page 7 ). They may also be provided as a printed booklet. ADSL service[...]

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    E-DOC-CTC-2006 0911-0017 v2.0 Chapter 2 Basic Installation 6 2.1 Mounting your Thomson Gateway Setup possibilities Y ou can moun t the Thomson G ateway on a wall or simply pla ce it on a desk. Wal l m o un t Proceed as follows to mount the Thomson Gateway on a wall or other vertical surface: 1 Drill two holes in th e wall or other vertical surf ace[...]

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    E-DOC-CTC-20060 911-0017 v2.0 Chapter 2 Basic Installation 7 2.2 Installing your Thomson Gateway Internet connectivity setup There are different ways to set up your Thomson G ateway. The best way depends on your operating system. If you use the following operating system the recommended way to se t up your Thomson Gateway is Microsoft Wind ows (98 [...]

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    E-DOC-CTC-2006 0911-0017 v2.0 Chapter 2 Basic Installation 8 2.2.1 Guided Installation Introduction On the CD, a Quick-In stall Wizard is provided that w ill guide you through t he first installation and setup o f your Thomson Gateway . The Quick-Install Wizard will: > Provide im portant safety a nd regulatory i nformation. > Show you ho w to[...]

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    E-DOC-CTC-20060 911-0017 v2.0 Chapter 2 Basic Installation 9 2 Select your Thomson Gate way from the list of supp orted devices and click Next . The Thomson Gateway Safety Instructions a nd Regulato ry Notices are displayed. 3 Scroll down and read all the instruction s carefully , select I have read and I fully understan d the Safety Instructions a[...]

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    E-DOC-CTC-2006 0911-0017 v2.0 Chapter 2 Basic Installation 10 Home Install Wizard The Home Instal l Wizard guides you through your local network connections and prepares the Thomson Gateway to connect to the In ternet. Proceed as follows: 1 On the We lc o me page, click Next to continue. The Software License Agreement window appears. 2 Y ou must ac[...]

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    E-DOC-CTC-20060 911-0017 v2.0 Chapter 2 Basic Installation 11 3 Make the following connection:  Connect the yellow RJ-45 Ethernet cable to the yellow Eth ernet port on your Thomson G ateway and the other end to the computer’ s Ethernet por t. 4 Once the hardware is installed and connected to the Thomson Gateway, the proce dure continues with c[...]

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    E-DOC-CTC-2006 0911-0017 v2.0 Chapter 2 Basic Installation 12 Configuring the Internet connection Proceed as follows: 1 If prompted, enter the User name and Password for your Tho mson Gateway security settings and click OK . 2 Select the appropriate Region , Provider and Service for your Internet connectio n as specified by your Internet Service Pr[...]

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    E-DOC-CTC-20060 911-0017 v2.0 Chapter 2 Basic Installation 13 Configuring the Thomson Gateway (and your computer) Proceed as follows: 1 Depending on the sel ected service profile and your ISP’ s requirements, you may have to fill in so me additional settings duri ng the Home Install Wizard, like Dynamic DNS Service, T ime Configuration or other .[...]

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    E-DOC-CTC-2006 0911-0017 v2.0 Chapter 2 Basic Installation 14 Finishing the Home Install Wizard The Home Inst all Wizard will configu re the Thomson Gatewa y and your computer according to the service profile. Proceed as follows: 1 Y ou can follow the config uration progress in following win dow: 2 Click Finish to close the wizard. The following st[...]

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    E-DOC-CTC-20060 911-0017 v2.0 Chapter 2 Basic Installation 15 2.2.2 Manual Installation W eb-based Easy Setup With the help of the Easy Setup, your In ternet connection is set up in a few clicks. The Easy Setup is Op erating System independent. Preconditions Make sure that: > Y our Thomson Gate way is corr ectly set up and turned on. > Y o ur[...]

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    E-DOC-CTC-2006 0911-0017 v2.0 Chapter 2 Basic Installation 16 Starting the Easy Setup wizard Y ou can also start the Easy Setup wiz ard from within the embedded W eb pages. Proceed as follows: 1 Browse to the Thomson Gateway pages on http://dsldevice.lan or on its IP address, 192.168.1.254 by default). 2 In the menu, click SpeedT ouch . 3 In the Pi[...]

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    E-DOC-CTC-20060 911-0017 v2.0 Chapter 2 Basic Installation 17 2.3 The Setup CD Setup CD Y our Thomson Gateway comes with a Setup CD. If you insert the Setup CD into a Microsoft Windows PC or Mac OS X computer , an intuitive CD Menu guides you th rough the features and cont ents of the Setup CD and allows you to easily brow se for user documentation[...]

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    E-DOC-CTC-2006 0911-0017 v2.0 Chapter 2 Basic Installation 18 > Visit Thom son Broadband to visit the online su pport sections on www .thomson-broadband.com . > View CD Contents to open a new window to view the Setup CD contents.[...]

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    E-DOC-CTC-20060 911-0017 v2.0 Chapter 2 Basic Installation 19 2.4 Thomson Gateway Connection Essentials Wiring The image below shows all possible types of connection to the Thom son Gateway. Making connections In most cases, the Quick-Install Wiza rd and Home Install Wizard will guide you through the process of makin g all the requir ed connections[...]

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    E-DOC-CTC-2006 0911-0017 v2.0 Chapter 2 Basic Installation 20 2.5 Connections Overview and Powering Introduction If you want to make the required connections yourself without using the guided i nstallation pro cedure as recommended, you mus t: > Read the safety instructions and regulatory notices first. > Follow the order as ind icated below [...]

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    E-DOC-CTC-20060 911-0017 v2.0 Chapter 2 Basic Installation 21 2.6 Basic Security Default user name and password The Thomson G ateway comes with a default user . Its user name is ‘Administrator’ and the d efault password is blank. Changing your password For security reasons, it is reco mmended to set a password to access the Thomson Gateway. Pr [...]

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    E-DOC-CTC-2006 0911-0017 v2.0 Chapter 2 Basic Installation 22[...]

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    E-DOC-CTC-20060 911-0017 v2.0 Chapter 3 Web-Based User Interface 23 3 W eb-Based User Interface Embedded pages The Thomson G ateway comes with embedded web pages, pr oviding an interface to the software in stalle d on the device. It allows Easy Setup and management of the Thomso n Gateway via your web browser fr om any computer connected to the Tho[...]

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    E-DOC-CTC-2006 0911-0017 v2.0 Chapter 3 Web-Based User Interface 24 Site Map The following Site Ma p gives you an overview of the ma in pages: T oolbox Firewall Home Network SpeedT ouch Broadband Connection Information Configuration Event Logs DSL Connection Internet Services Remote Assistance Parental Control Intrusion Detection Dynamic DNS User M[...]

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    E-DOC-CTC-20060 911-0017 v2.0 Chapter 4 Troubleshooting 25 4 T roubleshooting What to check The first things to check if yo u cannot access the Internet, are: > Power > Hardware connections > LEDs Configuration problems If your Thomson Gateway is unreacha ble due to miscon figuration, you mi ght co nsider a hardware reset to factory defaul[...]

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    E-DOC-CTC-2006 0911-0017 v2.0 Chapter 4 Troubleshooting 26 4.1 Checking the Hardware Check the wiring Plug in properly all the cab les you need. Make su re that the cables between your Thomson Gateway, computers and telephone socket are plugged in firm ly . Loose connections can affect yo ur Inte rnet connection. Damaged cables can interfere with y[...]

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    E-DOC-CTC-20060 911-0017 v2.0 Chapter 4 Troubleshooting 27 4.2 LED Diagnostics Checking the LEDs After establishing a connection with the Internet, at least the following LEDs sho uld solidly light green: Power , DSL, Internet. LED status Possible solutions No LEDs are lit The Thomson Ga teway is not turned on, or turned off. > Make sure the Tho[...]

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    E-DOC-CTC-2006 0911-0017 v2.0 Chapter 4 Troubleshooting 28 Y ou can find a comprehensive LED overview in the User’ s Guide.[...]

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    E-DOC-CTC-20060 911-0017 v2.0 Chapter 4 Troubleshooting 29 4.3 W eb Diagnostics T esting your Internet Connection After setting up the Internet connec tio n, there is an easy way to check whether your configuration is fine. Proceed as follows: 1 Go to the Thomson Gateway home pa ge ( http://dsldevice.lan or 192.168.1.254 ). 2 In the menu, click Spe[...]

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    E-DOC-CTC-2006 0911-0017 v2.0 Chapter 4 Troubleshooting 30 No Ethernet activity . If you are connected thro ugh a protocol other than PPPoE, this check is not applicab le as the result will always be ‘N o Ethernet activity’. > Authentication failed: check your user name and password. The user name is in most cases in the form of username@ISP[...]

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    E-DOC-CTC-20060 911-0017 v2.0 Chapter 4 Troubleshooting 31 4.4 Thomson Gateway Setup CD T roubleshooting The Thomson Gateway CD does not start automatically Proceed as follows: > In Microsoft Windows: 1 In the Windows task bar , click the Start button. 2 Select Run . 3 In the Open field, enter the following path: D:Setup.exe , where D stands fo[...]

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    E-DOC-CTC-2006 0911-0017 v2.0 Chapter 4 Troubleshooting 32 5 Ty p e ipconfig /all and press ENTE R . Y our IP address is displayed.  In Mac OS X: 1 Go to Dock > System Preferences . 2 Click Network . 3 Click the TCP/IP tab. Y our IP address is displayed. > No dedicated firewal l device or router is pl aced between your computer an d the Th[...]

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    E-DOC-CTC-20060 911-0017 v2.0 Chapter 4 Troubleshooting 33 I get a warning about active c ontent in Internet Explorer When opening d ocumentation page s from the Setup CD, a warning migh t be displayed. T his may be the case when the pages are opened in Internet Explorer and you are us ing Microsoft Wind ows XP with Service Pack 2. Proceed as follo[...]

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    E-DOC-CTC-2006 0911-0017 v2.0 Chapter 4 Troubleshooting 34 4.5 Easy Setup T roubleshooting Prerequisites Before you run the Easy Setup on the embedde d Thomson G ateway page s, make sure that: > The necessary connections are made. > The Thomson Gateway is tu rned on. > Y our host computer is configured as DHCP client or with a valid fixed [...]

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    E-DOC-CTC-20060 911-0017 v2.0 Chapter 4 Troubleshooting 35 4.6 Reset to Factory Defaults Resetting your Thomson Gateway Y ou might consider a reset to f act ory defaults as described below . A reset to factory default settings deletes the confi guration profile settings. Th erefore, after the reset, a reconfiguration of your Thomson Gateway will be[...]

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    E-DOC-CTC-2006 0911-0017 v2.0 Chapter 4 Troubleshooting 36[...]

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    THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www .thomson-broadband.com © Thomson 2007. Al l rights reserved. E-DOC-CTC-20060911-0017 v2.0.[...]