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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Telenetics 2.4, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Telenetics 2.4 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Telenetics 2.4. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Telenetics 2.4 should contain:
- informations concerning technical data of Telenetics 2.4
- name of the manufacturer and a year of construction of the Telenetics 2.4 item
- rules of operation, control and maintenance of the Telenetics 2.4 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Telenetics 2.4 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Telenetics 2.4, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Telenetics service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Telenetics 2.4.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Telenetics 2.4 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Installation, Operation & Diagnostics for the MIU/PowerPort Series / 2.4 / 9.6 / 14.4 / 28.8 Industrial Grade Dial Modems Book 1 of 2 (See Book 2 for AT Commands) Document No. 49-0002-002[...]
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Page 2
Telenetics Corporation 26772 Vista Terrace Drive Lake Forest, California 92630 Telephone (949)455-4000 Fax (949)455-4010 Document No. 49-0002-002[...]
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Page 3
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 1 TABLE of CONTENTS 1. STANDARDS .................................................................................... Page 2 2. PRODUCT OVERVIEW ................................................................... Page 3 3. GENERAL PRODUCT SPECIFICATIONS ...................[...]
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Page 4
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 2 1. STANDARDS All Telenetics di al-up modem s are designed to meet the following Standards: USA: FCC Part 15, Class A and Part 68 Canada: DOC Standards CS-01, CS-02 and CS -03 CANADIAN DEPARTMENT OF COMMUNICATION NOTICE NOTICE: The Canadian Departm ent of Comm unicati ons[...]
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Page 5
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 3 2. PRODUCT OVERVIEW The MIUPowerPortX.X Series are i ndustrial grade dial and leased line modem s for connection to the Public Swit ched Telephone Network.. They can be powered from a wide range of AC and DC power suppl ies, they are internally surge protected on both th[...]
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Page 6
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 4 Industrial: The MIU PowerPort is packaged in a rugged, compact, non-metallic (ABS) enclosure. Designed for unmanned locations, t he MIUs do not include the array of pushbuttons and LEDs norm ally associ ated with consumer-type modems to increase reliability and decrease [...]
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Page 7
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 5 3. GENERAL PRODUCT SPECIFICATIONS Dimensi ons: 5.3 x 4.0 x 1.375 inches Weight: 1 lb Voltage Supply: : 8 to 24 VDC 7 to 16 VAC, 50/60 Hz Optional Wall Transform er 115 VAC, 50/60 Hz Current Requirem ents: (See Section 4 for Power Down M odes) MIU PowerPort 2.4: 12VDC 24V[...]
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Page 8
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 6 4. POWER MODES Mode Description Power Consumption Power On Factory Setting : Full power is always available to the modem. See Section 3 Sleep If the modem is on hook for a predetermined peri od (PE2400 = 5 seconds; PE2496, PE14.4 & PE28.8 = software configured: Set S[...]
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Page 9
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 7 5. MODEM SPECIFICATIONS MIU2.4 MIU9.6 MIU14.4 MIU28.8 Standards V.22bis V.22 Bell212A Bell 103 V.22bis V.22 Bell212A Bell 103 V.32bis V.32 V.22bis V.22 Bell212A Bell 103 V.34 V.32bis V.32 V.22bis V.22 Bell212A Bell 103 Modem Line Speed (Asynch) 2400bps 1200bps 300bps 240[...]
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Page 10
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 8 6. POWER CONNECTIONS DC Power Jack, 2.0mm – This standard concentri c jack is provided to attach an external power source in the range of 7 – 16 VAC or 8 – 24 VDC . The 2.0mm Jack connects through a full wave bridge so either polarity is acceptable from the DC sour[...]
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Page 11
7. SERIAL DATA PORT PIN-OUTS MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 9[...]
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Page 12
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 10 8. DIP SWITCH SETTINGS Not Applicable – The dip switches are on the PE Modul e. Contact factory for non – standard settings. * NOTE: Opening the MIU for any reason voids t he factory warranty.[...]
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Page 13
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 11 9. LED INDICATOR The MIU has a single LED that w ill indicate the following conditions... 4 Blinking: POWER ON 4 Steady: MODEM CONNECTED (CARRIER DETECT) 10. AUTO RESET FEATURE The dial-up m odem m odules inside your MIU include an “Aut o Reset” feature: If the mode[...]
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12. OUTLINE DRAWING & MOUNTING MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 12[...]
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Page 15
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 13 13. MODEM CONFIGURATION Telenetics dial and leased l ine modems are based upon Rockwell chipsets. These chipsets contain Rockwell’s “AT” comma nd set. A summary of the Rockwell comm and set for your MIU m odem is provided in Book 2. Unless otherwise specified at t[...]
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Page 16
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 14 14. FACTORY CONFIGURATION ~ MIU2.4 ACTIVE PROFILE: B1 E1 L2 M1 Q0 V1 X4 Y0 &C1 &D0 &G0 &J0 &L0 &P0 &Q0 &R0 &S0 &X0 &Y0 S00:001 S01:000 S02:043 S03: 013 S04:010 S05:008 S06:002 S07:030 S08:002 S09: 006 S10:014 S12:050 S14:AAH S[...]
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Page 17
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 15 14. FACTORY CONFIGURATION ~ MIU9.6 ACTIVE PROFILE: B1 E1 L1 M1 N1 Q0 T V1 W0 X4 Y0 &C1 &D2 &G0 &J0 &K3 &Q5 &R1 &S0 &T5 &X0 &Y0 S00:001 S01:000 S02:043 S03: 013 S04:010 S05:008 S06:002 S07:050 S08: 002 S09:006 S10:014 S11:095 S[...]
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Page 18
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 16 14. FACTORY CONFIGURATION ~ MIU14.4 ACTIVE PROFILE: B1 E1 L1 M1 N1 Q0 T V1 W0 X4 Y0 &C1 &D2 &G0 &J0 &K3 &Q5 &R1 &S0 &T5 &X0 &Y0 S00:001 S01:000 S02:043 S03: 013 S04:010 S05:008 S06:002 S07:050 S08: 002 S09:006 S10:014 S11:095 [...]
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Page 19
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 17 14. FACTORY CONFIGURATION ~ MIU28.8 ACTIVE PROFILE: B0 E1 L1 M1 N1 Q0 T V1 W0 X4 Y0 &C1 &D0 &G2 &J0 &K3 &Q5 &R1 &S0 &T4 &X0 &Y0 S00:001 S01:000 S02:043 S03: 013 S04:010 S05:008 S06:002 S07:030 S08: 002 S09:006 S10:014 S11:255 [...]
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Page 20
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 18 15. DIAGNOSTICS The following pages provide softwa re and hardware t echniques for diagnosing comm unication problem s and thereby isol ating the problem at either the local modem, the remote modem or the interconnecting lin e. The following AT&Tn comm ands form par[...]
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Page 21
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 19 &T0 TERMINATE TEST IN PROGRESS If a V.54 loopback test is in progress as a resul t of executing an &Tn command, then the &T0 command will cause that test to be terminated, provided that the modem is in the comm and state or a V.54 state that accepts comma nd[...]
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Page 22
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 20 &T2 NO FUNCTION &T3 PERFORM LOCAL DIGITAL LOOPBACK (See Figure 3) The modem must be in the comm and state with connection est ablished when this command is issued, otherw ise an ERROR result code occurs. The AT&T3 command establishes a loopback of received d[...]
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Page 23
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 21 &T5 DENY RDL REQUESTS The modem will not respond to a rem o te digital loopback request from a distant modem. This will result in an error if the command is given wh ile any V.54 test is acti ve (&T1, &T3, &T6, &T7 or &T8). &T6 INITIATE REMOT[...]
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Page 24
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 22 This is a system test, end to end. The comm and is valid only i f the mode m s are in the comm and state with a connection established. Configure th e remote modem with an AT&T4 comm and so that it will honor a remote digi tal loopback request. Enter AT&T7 at th[...]
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Page 25
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 23 &T8 LOCAL LOOPBACK WITH SELF TEST (See Figure 6) The modem should be on hook. Enter AT&T8 to configure the m odem for analog loopback and self test. The t est timer i s started at the ti me indicated by S18, DSR i s turned off (i f &S1 is in effect). A self [...]
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Page 26
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 24[...]
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Page 27
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 25[...]
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Page 28
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 26[...]
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Page 29
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 27 ADDITIONAL TEST / DIAGNOSTICS COMMANDS... %L RECEIVED SIGNAL LEVEL Returns a value (-dBm) which indicates the received signal level at modem DATA PUMP interface. This value is determined by the loss/gain of m odem Telco Interface circuit ±dB at the Tip/R ing input to t[...]
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Page 30
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 28 0 Normal hang up; no error occurred. 4 Physical carrier loss. (Loss of Carrier) 5 Feature negotiation fai led to detect presence of another V.42 error-control modem at other end. 6 Other error-control m odem did not respond to feature negotiation m essage sent by this m[...]
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Page 31
MIU Installation, Operation & Diagnostics Edition: January 25, 1999 Page 29 NOTES:[...]