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THOMSON 300 Series manual

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Table of contents for the manual

  • Page 1

    SpeedT ouch™ USB/330 ADSL USB Modems Setup and User’ s Guide Release R3.0.1 300 SERIES[...]

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    [...]

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    SpeedT ouch™ USB/330 Setup and User’ s Guide Release R3.0.1[...]

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    Status v4.0 Change Note Pec ke lb e e n S Shor t Title STUSB/330 Setup and User’ s Guide R3.0.1 (en) Copyright © 2004 THOMSON. All r ights reserved. Passing on, and copyi ng of this document, use and communication of its contents is not perm itted without written authorization from THOMSON. The content of this document is fur nished for infor ma[...]

  • Page 5

    E-SIT-CTC-20030702-0003 v4.0 3 Contents 1 SpeedTouch™ Introducti on ...................... .................... 5 1.1 Getting Acquainted with the SpeedTouch™ ............................. ....................... 6 1.2 SpeedTouch™ Support ............................. ................................... ....................... 7 2 SpeedTouch?[...]

  • Page 6

    E-SIT-CTC-20030702-0003 v4.0 4 4 SpeedTouch™ Diagnostic s ........................ .................. 43 4.1 The SpeedTouch™ Status Icon ......... ................................... ............................ 44 4.2 The Diagnostics Appl ication ....... ................................... ................................... 45 4.2.1 The D iag[...]

  • Page 7

    1 SpeedTouch™ Introduction E-SIT-CTC-20030702-0003 v4.0 5 1 SpeedT ouch™ Introduction Introduction Thank you for pur chasing the SpeedT ouch™USB/330 ADSL USB modem! With the awar d-winning SpeedT ouch™ Asymme tric Digital Subscriber Line (ADSL) modem surfing the Internet will become a whole ne w experience. In this Setup and User’ s Guide[...]

  • Page 8

    1 SpeedTouch™ Introduction E-SIT-CTC-20030702-0003 v4.0 6 1.1 Getting Acquainted with the SpeedT ouch™ Delivery check Check your SpeedT ouch™ package for the following items: • One SpeedT ouch™USB or SpeedT ouch™330 • 2m DSL cable (RJ11/RJ11, RJ14/RJ14) • The SpeedT ouch™ Setup CD-R OM In the ev ent of damaged or missing items, co[...]

  • Page 9

    1 SpeedTouch™ Introduction E-SIT-CTC-20030702-0003 v4.0 7 1.2 SpeedT ouch™ Suppor t Suppor ted Operating Systems This User’ s Guide describes the installati on and use of the SpeedT ouch™ under the following Operating Systems (OSs): • Microsoft Windo ws OSs • MS Windows 98/98SE • MS Windows Millennium • MS Windows 2000 • MS Window[...]

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    1 SpeedTouch™ Introduction E-SIT-CTC-20030702-0003 v4.0 8[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 9 2 SpeedT ouch™ Installation Connection methods The SpeedT ouch™ supports the following conne ction methods: • PPP (PPP oE or PPP oA) • RFC1483 Bridged Note PPP oE connectivity for Mac OS 8.6/9.x is only suppor ted through an external PPPoE client a pplication. The PPP oE clien t ap[...]

  • Page 12

    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 10 2.1 Installation for MS Windows Operating Systems Introduction This section will a ssist you in installing the SpeedT ouch™ and preparing your PC for your Internet connectivity . Suppor ted Operating Systems One of the following OSs must be readily installed on your PC: • Microsoft Wi[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 11 2.1.1 SpeedT ouch™ Installation Previous SpeedT ouch™ installations If a pr evio us SpeedT ouch™ in stallation r e sides on your computer , you ar e able to perform an upgrade of the exis ting SpeedT ouch™ installat ion. The SpeedT ouch™ Setup wizard The SpeedT ouch™ Setup pro[...]

  • Page 14

    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 12 4 The following window appears: Click either Install PPP USB Softw are or Install RFC1483 USB Softw are depending on your Service Provider’ s specifications. 5 The follo wing window asks y ou to select y our local setting. Select the a ppr opriate setting as specified by your Ser vice P[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 13 8 The following windows ask you to select a destination and a program folder . In most cases the proposed f olders are best suited f or the SpeedT ouch™ driver soft- ware. Follow the instructions and cli ck Next whenev er r equested. 9 The SpeedT o uch™ USB Setup wizard copies SpeedT [...]

  • Page 16

    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 14 The hardware installation procedure Pro ceed as follows: 1 Use the ADSL cable pro vided to wir e the SpeedT ouch™ ADSL por t to your tele- phone wall outlet or distributed filter . 2 Insert the SpeedT ouch™’ s USB connector into the computer’ s USB por t. A USB port can be easily [...]

  • Page 17

    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 15 2.1.2 Dr SpeedT ouch™ Introduction The Dr SpeedT ouch™ application allows you to diagnose and tr oubleshoot your Speed- T ouch™. With the Dr SpeedT ouch™ application you can do the following: • View the status and performance of the SpeedT ouch™ device • Run a Diagnostics pr[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 16 Using Dr SpeedT ouch™ By default Dr SpeedT ouch™ is started automati cally at boot of your system and runs in the background, i.e. minimized in the status area. To s h o w D r S p e e d To u c h ™ : 1 Double-click in the status area. 2 Dr SpeedT ouch ™ searches y our network f o r[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 17 • Select the Performance tab to monitor the downstream and upstream perfor- mance . of your DSL connection: For mor e information on Dr SpeedT ouch™ cli ck Help in the application or press F1 for context sensitive help.[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 18 2.2 Installation for Mac Operating Systems Introduction This section will assist y ou in installing the SpeedT ouch™ and preparing y our computer for your Internet connectivity . Installation The installation procedur e to follow depends on the Mac OS y ou are running. In case your comp[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 19 2.2.1 Installation for Mac OS 8.6/9.x Suppor ted Operating Systems One of the following OSs must be readily installed on your computer : • Mac OS 8.6 • Mac OS 9.x Minimum system requirements • 640 kilobytes (KB) of fr ee disk space The SpeedT ouch™ installation The SpeedT ouch™ [...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 20 6 The installer copies the necessa r y files to your computer . 7 The following screen a ppears: Click OK to procee d. 8 At the end of the procedur e , the following window appears: Click Restar t to finish the installation and restart your computer . The hardware installation procedure A[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 21 5 Close the Modem control panel. A dialog box appears asking whether you want to sa ve the changes you made: Click Save to sa ve y our changes to the configuration. As a result y our SpeedT ouch™ connection is installed and ready for use. The Speed- T ouch™ is now prepar ed for connec[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 22 2.2.2 Installation for Mac OS X Suppor ted Operating Systems The following OS must be readily installed on your computer: • Mac OS X v10.1, v10.2 and v10.3 Note Mac OS X v10.0 users must download the free upgrade to Mac OS X v10.1 to be able to install and use the SpeedT ouch™ device.[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 23 5 The installation window appears: Click Continue . 6 The Software License Agreement scre en appears: When you click Continue , you are pr ompted to agree to the terms of th e software license agree ment. Click Agree to co ntinue. 7 The followi ng scre en allows y ou to select a destinati[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 24 9 At the end of the procedur e , the following window appears: Click Restar t to quit the installer . The hardware installation procedure After restarting your computer , proceed as follo ws: 1 Use the ADSL cable pro vided to wir e the SpeedT ouch™ ADSL por t to your tele- phone wall ou[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 25 If you want to connect to the Internet via: • An RFC1483 connection your conn ection is installe d and read y for use. The SpeedT ouch™ is now prepar ed for connecting you to the Internet (See “3.2 Internet Sessions via an RFC1483 Bridged Connection” on page 36 ). • A PPP connec[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 26 7 Click the Modem tab. This panel shows the modem configuration: Select SpeedT ouch™ USB Modem in the Modem list and lea ve the other modem settings unchanged. 8 Run through all panels again to check wh ether all configurations are corr ectly done as described abov e and click Apply No [...]

  • Page 29

    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 27 3 SpeedT ouch™ Internet Connectivity Introduction The SpeedT ouch™ supports two connection pr otocol models: • A PPP (PPPoE or PPP oA) connection See “3.1 Internet Sessions via a PPP Connection” on page 28 for mo re in form a- tion. • An RFC1483 Bridged connection See[...]

  • Page 30

    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 28 3.1 Internet Sessions via a PPP Connection Introduction The SpeedT ouch™ suppor ts both most popular con nection methods: • PPP ov er A TM (PPP oA) • PPP ov er Ethernet (PPPoE) The connection method depends on the select ed local setting during the installation process and [...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 29 3.1.1 PPP Sessions for MS Windows Star ting a PPP session Pro ceed as follows: 1 Double-click the SpeedT ouch™ Dial-up icon on your desk top: Note Y ou can also access the SpeedT o uch™ Dial-up application via Start > (All) Programs > SpeedT ouch™ USB > SpeedT ouch[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 30 Network connection icon on the status area While you ar e connected, you can find the netw ork connection icon showing tw o PCs connected to each other in the system tray’ s status area: The network connection icon itself sy mbolizes activity on the connection: • A flashing ?[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 31 Configuring multiple entries In case you ha ve more than one account, and/or multiple SpeedT ouch™ devices connected to your PC , you can create m ult iple Dial-Up Networking (DUN) entries f or the SpeedT ouch™, with specific credenti als, properties and home web page. T o ad[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 32 3.1.2 PPPoA Sessions for Mac OS 8.6/9.x Note For PPP oE session connectivity , see “3.2 Internet Sessions via an RFC1483 Bridged Connection” on page 36 . Star ting a PPPoA session Pro ceed as follows: 1 In the contr ol strip , click the Remote Access icon and select Open Remo[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 33 T erminating a PPPoA session T o release a r emote access connection, click the Remote Access icon in the contro l strip , and select Disconnect : As a result the connection is r eleased. No Internet connectivity exists an ymore.[...]

  • Page 36

    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 34 3.1.3 PPP Sessions for Mac OS X Star ting a PPP session Pro ceed as follows: 1 Click the Internet Connect dockling. Note If the Internet Connect dockling is not available, go to the Applications folder on the system startup disk and double-click Internet Connect . 2 The following[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 35 T erminating a PPP session Pro ceed as follows: 1 Click the Internet Connect dockling. Note If the Internet Connect dockling is not available, go to the Applications folder on the system startup disk and double-click Internet Connect . 2 The following window appears: Mak e sure S[...]

  • Page 38

    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 36 3.2 Internet Sessions via an RFC1483 Bridged Connection Connectivity The RFC1483 Bridged connection offers two connectivity scenario’ s: • IEEE802.1D T ranspar ent Bridging This connection pr ovides instant access without the ne ed of “opening” a connec- tion. Although no[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 37 3.2.1 Using an MS Windows XP BroadBand Connection. Configuring a broadband connection Pro ceed as follows: 1 On the Start menu, click (Setti ngs >) Control P anel . 2 The Control Panel window appears. Go to ( Network and Internet Connection s >) Network Connections . 3 In t[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 38 6 In the next window , select Connect using a broadband connection that requires a user name and passwor d : Click Next to continue. 7 In the next window , give a name to th e connection you are cr eating, e.g. MyISP: 8 In the next window , select whether the conn ection is avail[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 39 9 In the next window , fill in the Internet account information. This information should be pro vided by your service provider: 10 At the end of the configuration the following window a ppears: Click Finish to complete the configurat ion. The Connect MyISP window (see below) appe[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 40 5 As soon as the connection is establishe d, the connection message box and dial-up window are minimized into a DUN icon in the system tra y: Y ou can open your web br owser and surf the Internet. T erminating a broadband Internet session Pro ceed as follows: 1 On the Start menu,[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 41 3.2.2 Using the Mac OS X PPPoE Dial-in Client Configuring a broadband connection Pro ceed as follows: 1 On the Apple menu, click System Pref erences . 2 The System Pref erences windo w appears. Click the Network icon. 3 The Netw ork window a ppears. Mak e sure Ethernet Adaptor (e[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 42 Star ting a broadband Internet session Pro ceed as follows: 1 Click the Internet Connect dockling. Note If the Internet Connect dockling is not available, go to the Applications folder on the system startup disk and double-click Internet Connect . 2 The following window appears: [...]

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    4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 43 4 SpeedT ouch™ Diagnostics Introduction This section describes the SpeedT ouch™ Diagnostics tool. This Diagnostics tool is installed during the install ation of the SpeedT ou ch™ drivers and allows y ou to view spec ific information on the various la yers the SpeedT ouch™ uses to t[...]

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    4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 44 4.1 The SpeedT ouch™ Status Icon SpeedT ouch™ Status Icon As soon as your SpeedT ouch™ is in stalled, a SpeedT ouch™ status icon is displa y ed: • For MS Windows OSs the SpeedT ouch™ status icon is found on the status area. • For Mac OS 8.6/9.x the SpeedT ouch™ status icon [...]

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    4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 45 4.2 The Diagnostics Application Introduction The Diagnostics appl ication allows you to overview specific information on the vari ous la y ers the SpeedT ouch™ uses to transmit or r eceive inf ormation ov er the Asymmetric Digital Subscriber Line (ADSL) link .[...]

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    4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 46 4.2.1 The Diagnostics Application for MS Windows Opening the Diagnostics window Double-click the SpeedT ouch™ Status icon in the status area to open the Speed- T ouch™ Diagnostics windo w . Note Y ou can also access the SpeedT ouch™ Di agnostics via Start > (All) Programs > Spe[...]

  • Page 49

    4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 47 Basic data In case the SpeedT ouch™ has established ADSL line synchronization, the following data are displa yed: Throughput bars The throughput bars allow an instant ov erview of the current and a verage performance of the connection: The following thr oughput indicators can be found: A[...]

  • Page 50

    4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 48 Proper ties menu Left-click the upper-left corner of the SpeedT ouch™ USB Diagnosti cs windo w or right- click the SpeedT ouch™ status icon and click Pr oper ties to open the Properties window: Proper ties options Following Pr oper ty options are a vailable: Field Description Screen up[...]

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    4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 49 4.2.2 The Diagnostics Application for Mac OS 8.6/ 9.x Opening the Diagnostics window Open the Applications folder on your system startup disk: Open the SpeedT ouch™ Diagnostics by double-clicking the Diagnostics icon. Diagnostics window Opening the SpeedT ouch™ Diagnostics , pops up th[...]

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    4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 50 Basic date In case the SpeedT ouch™ has established ADS L line synchronization, the following data are displa yed: Diagnostics buttons The following buttons are a v ailable: Data Description Bytes Sent Shows the total number of se nt bytes since ADSL link synchroni- zation. Bytes Receive[...]

  • Page 53

    4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 51 4.2.3 The Diagnostics Application for Mac OS X Opening the Diagnostics window Click the SpeedT ouch™ status dockling to open the SpeedT ouch™ Diagnostics window . Note Y ou can also go to Applications > SpeedT ou ch™ > USB and double-click Diagnostics. Diagnostics window Openin[...]

  • Page 54

    4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 52 Basic data In case the SpeedT ouch™ has established ADSL line synchronization, the following data are displa yed: Throughput bars The throughput bars allow an instant ov erview of the current and a verage performance of the connection: The following thr oughput indicators can be found: A[...]

  • Page 55

    5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 53 5 T roubleshooting Introduction This chapter pr ovides information on how to identify and cor r ect some common pr ob- lems you ma y encounter when using the SpeedT ouch™. If the follo wing tr oubleshooting tips do not r esolv e the pr oblem contact the compan y from which y ou purchased the Speed[...]

  • Page 56

    5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 54 5.1 General Solving problems In most cases the described solutions will solve the problem. Howe ver , if the problem k eeps persistent, reinstallation of y o ur SpeedT ouch™ might solve the pr oblem. If reinstallation has not r esolved the pr oblem, contact the com pany fr om which y ou purchased [...]

  • Page 57

    5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 55 Normal operation during a session In this state the USB LED is assigned to th e downstream (R X ) data channel (towar ds the USB connection). The ADSL LED is assigned to the upstream (T X ) data channel (towards the ADSL channel). Both LEDs sta y green. When an A TM cell is processed in a channel, t[...]

  • Page 58

    5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 56 5.2 SpeedT ouch™ System Software Updates System software updates (all OSs) Y ou can check for system software upgrades via the support pages at th e SpeedT ou ch™ web site: www .speedtouch.com/suppor t.htm System software upgrades ma y also be a vailable fr om your Service Provider . Please cont[...]

  • Page 59

    5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 57 5.3 Removing a SpeedT ouch™ Driver Installation Introduction This section describes how to remov e the SpeedT ouch™ drivers fr om your system. if your computers runs: • MS Windows OS Pr oceed with “5.3.1 Removing a SpeedT ouch™ Driver Installation on MS Windows” on page 58 . • Mac OS 8[...]

  • Page 60

    5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 58 5.3.1 Removing a SpeedT ouch™ Driver Installation on MS Windows Procedure Pro ceed as follows: 1 Insert the SpeedT ouch™ Setup CD-R OM in your PC's CD-R OM drive. The SpeedT ouch™ CD Bro wser will start automatica lly . Choose your language and go to Install SpeedT ouch ™ USB/330 Softwa[...]

  • Page 61

    5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 59 5.3.2 Removing a SpeedT ouch™ Driver Installation on Mac OS 8.6/9.x Procedure Pro ceed as follows: 1 Insert the SpeedT ouch™ Setu p CD-R OM in your computer’ s CD-R OM driv e and open the OS9 folder . 2 Open the Remov e folder and double-click Installer . 3 The Installer window appears: Click [...]

  • Page 62

    5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 60 5.3.3 Removing a SpeedT ouch™ Driver Installation on Mac OS X Procedure Pro ceed as follows: 1 Go to Applications > SpeedT ouch™ > USB and double-click SpeedT ouchUSBUnin- staller . 2 The Uninstaller window appears: Click Uninstall to continue. 3 The Uninstaller prompts you to confirm y ou[...]

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    © 2004 THOMSON. All rights reserved. E-SIT -CTC-20030702-0003 v4.0 300 SERIES www.speedtouch.com Built for excellence[...]