THOMSON 585 v7 manual

Setup and User Guide Thomson TG576 v7/585 v7 Wireless Multi-User ADSL2+ Gateway[...]

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Thomson TG576 v7/ 585 v7 Setup and User Guide[...]

Copyright Copyright ©1999-2008 Thomson. All rig hts reserved. Distribution and co pying of this document, use and communicat ion of its cont ents is not perm itted without writte n authorization from Thomson. The co ntent of this docu ment is furnishe d for informational use only, may be subject to change witho ut notice, and should not be constru[...]

E-DOC-CTC-20080 118-0003 v1.0 i Contents About this Setup and User Guide .................... ......................... 1 1 Installation............................ ........................................................ 3 1.1 Prelimina ry Steps ......... ........... .......... ........... ........... .......... ........... ........ ........... 4 [...]

E-DOC-CTC-2008 0118-0003 v1.0 ii Contents 6 Internet Security ............ .................................... ........................ 43 6.1 Firewall.. ........... ........ ........... .......... ........... ........ ........... ........... ........ ........... .... 44 6.2 Web site Filt ering ... ........... .......... ........... .......... ...[...]

E-DOC-CTC-20080 118-0003 v1.0 1 About this Setup and User Guide About this Setup and User Guide Used Symbols T erminology Generally , the Thomson TG576 v7/585 v 7 will be referr ed to as Thomson Gate way in this Setup and User Guide. T ypographical Conventions Following typograph ical convention is used throughout this m anual:  Sample text indi[...]

E-DOC-CTC-2008 0118-0003 v1.0 2 About this Setup and User Guide[...]

E-DOC-CTC-20080 118-0003 v1.0 3 1 Installation 1 Installation Introduction In a few minutes you w ill be able to acce ss the In ternet using your Thomson Gateway. This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your computer(s) to the Internet.[...]

E-DOC-CTC-2008 0118-0003 v1.0 4 1 Installation 1.1 Preliminary Steps DSL service The DSL service must be up and running on your telephone line. If both conventi onal telephon e and DSL service are simu ltaneously av ailable from th e same copper pa ir , you will need a central splitter or dist ributed filters for decoupl ing DSL and telephone sign [...]

E-DOC-CTC-20080 118-0003 v1.0 5 1 Installation 1.2 Placing your Thomson Gateway Possibilities Y ou ca n mount the Th omson Gateway on a wall or simp ly place it on a desk. Wal l m o un t Proceed as follows to mount the Thomson Gateway on a wall or other vertical surface: 1 T ake the wall mount le aflet out of the box. 2 Stick the wall mount le afle[...]

E-DOC-CTC-2008 0118-0003 v1.0 6 1 Installation 1.3 Installing your Thomson Gateway Installation methods There two ways to set up your Thomson Gateway:  Guided Installation  Manual Installation Guided Installation How it works The Setup wiz ard included on the CD wi ll guide you thro ugh all configuration aspects of your Thomson Gateway. This [...]

E-DOC-CTC-20080 118-0003 v1.0 7 1 Installation 1.3.1 Guided Installation Connecting devices: wait! Do not plug in any cables or conn ect any devices until you are prom pted to do so by the wizard. In case of problems If you encounter prob lems during this instal lation please refer to “7 .1 Setup wizard T roubleshoo ting” on page 52 . Starting [...]

E-DOC-CTC-2008 0118-0003 v1.0 8 1 Installation CD menu On the CD Menu , click:  (Re)configure my Thom son Gateway to recon figure your Thom son Gateway or add a new com puter to your network.  View Documentation to view the document ation that is available for your Thomson Gateway. This l ist will be automatically upda ted if yo u are connect[...]

E-DOC-CTC-20080 118-0003 v1.0 9 1 Installation 1.3.2 Manual Installation Procedure Proceed as follows: 1 Connect the cables 2 Configure the Thomson G ateway Connect the cables Proceed as follows: 1 Connect your computer to the Thomson Gateway a s described in “3.1 Adding a Computer to your Network” on page 20 . 2 Connect the Thomson Ga teway to[...]

E-DOC-CTC-2008 0118-0003 v1.0 10 1 Installation[...]

E-DOC-CTC-20080 118-0003 v1.0 11 2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter To p i c Page Thomson Gateway LED Behaviour 12 Thomson Gateway W eb Interface 14 Backing Up/Re storing your Con figuration 17[...]

E-DOC-CTC-2008 0118-0003 v1.0 12 2 Thomson Gateway Basics 2.1 Thomson Gateway LED Behaviour Status LEDs On the top pa nel of your Th omson Gateway, yo u can find a num ber of status LEDs, i ndicating the state o f the device during no rmal operation. The following tab le shows the me aning of the different LEDs. Indicator Description Name Colour St[...]

E-DOC-CTC-20080 118-0003 v1.0 13 2 Thomson Gateway Basics Ethernet LED A LED may be provided per Ethernet port to indicate link integ rity (or activity). LED Status Description Off No connection o n this port Solid on Ethernet li nk up Blinking Data is flowing from/t o this port[...]

E-DOC-CTC-2008 0118-0003 v1.0 14 2 Thomson Gateway Basics 2.2 Thomson Gateway W eb Interface Introduction The Thomson G ateway We b Interface allows you to configur e your Thomson Gateway usin g your web browser . Requirements Javascript must be en abled on your br owser . Accessing the Thomson Gateway W eb Interface Proceed as follows: 1 Open your[...]

E-DOC-CTC-20080 118-0003 v1.0 15 2 Thomson Gateway Basics Components Menu The menu is lo cated on the left side of the page and consists of the following menu items:  Thomson Gat eway : Provides basic information on the Thom son Gateway.  Broadband Connection : Allows you to view/configur e your broadband connecti ons.  T oolbox : Allows y[...]

E-DOC-CTC-2008 0118-0003 v1.0 16 2 Thomson Gateway Basics Navigation Bar The navigation bar is located at the top of the page and allows you to:  View the current user name. Click this name to chan ge your password or switch to another user .  View the current position on th e Thomson Gateway W eb interface.  Select change the display l ev[...]

E-DOC-CTC-20080 118-0003 v1.0 17 2 Thomson Gateway Basics 2.3 Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it may be a good idea to save your configuration for later use. This way you can alw ays return to your working con figuration in case of problems. Backing up your configurat[...]

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E-DOC-CTC-20080 118-0003 v1.0 19 3 Adding New Devices to your Network 3 Adding New Devices to your Network In this chapter To p i c Page Adding a Computer to your Network 20[...]

E-DOC-CTC-2008 0118-0003 v1.0 20 3 Adding New Device s to your Network 3.1 Adding a Computer to your Network Guided Installation If you configured your Thomson Gatew ay using the Guided Installation , use the same procedure on the computer that you want to add. At a specific point in the installation, the Setup wizard will inform you that the Thoms[...]

E-DOC-CTC-20080 118-0003 v1.0 21 3 Adding New Devices to your Network 3.1.1 Connecting a computer using Wireless Before you start Before you ca n connect a computer to yo ur wireless network you n eed to know which Netwo rk Name (SSID) and encryptio n your Thom son Gateway is usi ng. Where can I find the SSID? If you did not change th e SSID manual[...]

E-DOC-CTC-2008 0118-0003 v1.0 22 3 Adding New Device s to your Network 3.1.2 Connecting a computer using Ethernet Requirements  Y our co mputer must have a free Ethernet port.  Y our co mputer must be configured to o btain an IP address automatically . Th is is the default setting. Procedure Proceed as follows: 1 Connect one end of the (yello[...]

E-DOC-CTC-20080 118-0003 v1.0 23 4 Getting the Most Out of Your Thomson Gateway 4 Getting the Most Out of Y our Thomson Gateway In this chapter In this chapter we will take a cl oser look at following features: Feature availability Depending o n the configuration offere d by your Internet Servi ce Provider (ISP ), some features may not be available[...]

E-DOC-CTC-2008 0118-0003 v1.0 24 4 Getting the Most O ut of Your Thomson Gat eway 4.1 Universal Plug and Play Introduction UPnP is designed to automate the installation an d configuration of a (small ) network as much as possible. This means that UPnP-capable devi ces can join and leave a network without an y effort of a network administrator . Sup[...]

E-DOC-CTC-20080 118-0003 v1.0 25 4 Getting the Most Out of Your Thomson Gateway 4.1.1 Accessing Y our Thomson Gateway with UPnP Windows Vista If you compute r runs Windows Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Gateway (di splayed as Thom son TGXXX) and click View device web page[...]

E-DOC-CTC-2008 0118-0003 v1.0 26 4 Getting the Most O ut of Your Thomson Gat eway 4.1.2 Managing your Internet connection with UPnP Windows Vista If you compute r runs Windows Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Ga teway (displaye d as Thomson TGXXX). 4 If you are currently: ?[...]

E-DOC-CTC-20080 118-0003 v1.0 27 4 Getting the Most Out of Your Thomson Gateway Disabling this feature T o pre vent that users can connect/di sconnect you can enable Extended Se curity . For more information, see “4.1.3 Configuring U PnP on th e Thom son Gateway” on page 28 .[...]

E-DOC-CTC-2008 0118-0003 v1.0 28 4 Getting the Most O ut of Your Thomson Gat eway 4.1.3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway W eb Interface you can:  Enable/Dis able UPnP  Extended Securi ty Enable/Disable UPnP Proceed as follows: 1 Browse to the Thomson Gateway Web Interface . 2 On the T oolbox menu , c[...]

E-DOC-CTC-20080 118-0003 v1.0 29 4 Getting the Most Out of Your Thomson Gateway 4.1.4 Installing UPnP on Windows XP Adding UPnP If you are running Microso ft Windows XP , it is recommended to add the UPnP com ponent to your system. Proceed as follows: 1 In the Start menu, click (Settings >) Control Panel . 2 The Control Pane l window appears. Cl[...]

E-DOC-CTC-2008 0118-0003 v1.0 30 4 Getting the Most O ut of Your Thomson Gat eway Adding IGD Discovery and Control Y our Windows XP system is able to discover and cont rol Internet Gateway Device s (IGD), like the Thomson Gateway on your local net work. Therefore, it is reco mmended to add t he IGD Discovery and Control client to your system. Proce[...]

E-DOC-CTC-20080 118-0003 v1.0 31 4 Getting the Most Out of Your Thomson Gateway 4.2 Assigning a service (HTTP , F TP ,...) to a computer Introduction The Thomson Gateway all ows you to use one internet conn ection for multiple comput ers. This means that all your computers s hare one public IP ad dress, as if only one computer is connected to the o[...]

E-DOC-CTC-2008 0118-0003 v1.0 32 4 Getting the Most O ut of Your Thomson Gat eway UPnP UPnP is a technolog y that enables seamless operation of a wide rang e of games and messaging appli cations. Y our computer will use UPnP to communicate to th e Thomson Gateway which service s are running on th e computer . For more information on UPnP , see “4[...]

E-DOC-CTC-20080 118-0003 v1.0 33 4 Getting the Most Out of Your Thomson Gateway 4.3 Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DNS host name ( for example john.dyndns.org) to a broadband connection even if it is usin g a dynamic IP address. A s soon as the dev ice gets a new IP address, the dynamic DNS server up[...]

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E-DOC-CTC-20080 118-0003 v1.0 35 5 Wireless Security 5 Wireless Security Methods The Thomson G ateway offers you followin g tools to protect your wireless network from intruders:  Encryption  Access Control  Disabling SSID Broadcast As you will fin d out in the follow ing sections, not all of these security measures ar e hard to crack. But[...]

E-DOC-CTC-2008 0118-0003 v1.0 36 5 Wireless Security 5.1 Encryption Introduction By using encryption, co mmunication between the w ire less clients and your Thomson Gateway is protected by a passphrase. Only clients which use the correct network name (SSID) and passphrase can connect to your network. Encryption methods During the years a number of [...]

E-DOC-CTC-20080 118-0003 v1.0 37 5 Wireless Security 5.1.1 Configuring WEP Encryption Procedure Continuing from “ Configuring the wireless encryption” : 1 Select Use WEP Encryption 2 In the WEP Key Length list, click the desired key length (a higher key length offers high er security). 3 In the Encryption key box, type a Netwo rk key of your ch[...]

E-DOC-CTC-2008 0118-0003 v1.0 38 5 Wireless Security 5.1.2 Configuring WP A-PSK Encryption Procedure Continuing from “ Configuring the wireless encryption” : 1 Select Use WP A-PSK Encryption . 2 In the WP A-PSK Encrypti on Key box, type a pass phrase (also kno wn as Pre-shared key) of your choice. The pass phrase must consist of 8 to 63 alphanu[...]

E-DOC-CTC-20080 118-0003 v1.0 39 5 Wireless Security 5.2 Access Control What is access control? Every network device carries a unique hexadecimal co de (MAC address). Access control enables you to allow/deny access to wireless clients based on their MA C address. Drawbacks  MAC authentication is linked to the us er’ s hardware and no t to his [...]

E-DOC-CTC-2008 0118-0003 v1.0 40 5 Wireless Security New stations are not allowed Access Control is enabled. Y ou can only add yo ur wi reless devices to the acce ss control list using the Search for wireless devices task on the Thomson G ateway W eb Interface . Search for wireless devices task T o add new wireless devices to the access control lis[...]

E-DOC-CTC-20080 118-0003 v1.0 41 5 Wireless Security Registering Clients via the Association Button Proceed as follows to register new wireless network clients via the association button: 1 Push the Registr ation button on the Thomson G ateway fron t panel and hol d it for at least two seconds. 2 The WLAN LED toggles between green and red. 3 The Th[...]

E-DOC-CTC-2008 0118-0003 v1.0 42 5 Wireless Security 5.3 Disabling SSID Broadcast What does this mean? Access points broadcast their Network Name (SS ID) to announce themselves to the wireless stations and other access points. Wireless clients will make a list of these access poin ts and show them to the user . The user can then select his wireless[...]

E-DOC-CTC-20080 118-0003 v1.0 43 6 Internet Security 6 Internet Security Overview The Thomson Gateway offers you variou s options to secu re your network: To p i c Page Firewall 44 W eb site Filtering 45[...]

E-DOC-CTC-2008 0118-0003 v1.0 44 6 Internet Security 6.1 Firewall Changing the security level Proceed as follows: 1 Browse to the Thomson Gateway Web Interface . 2 On the T oolbox menu , click Firewall . 3 The Firewall page appe ars. In the up per -right corn er , click Configure . 4 A list with security settings with a brief description is display[...]

E-DOC-CTC-20080 118-0003 v1.0 45 6 Internet Security 6.2 W eb site Filtering Introduction W eb site filtering allow s you to re strict access to specific web sit es. Strategies There are two strate gi es you can follow:  Allow access to all web sites and manually specify a numb er of web sites that may be accessed. - or -  Deny access to all [...]

E-DOC-CTC-2008 0118-0003 v1.0 46 6 Internet Security 6.2.1 Denying access to a specific W eb site Use cases Use this feature if:  Allow is selected under Action for Unknown Sites and you want to make an ex ception for a specific site.  Block is selected under Action for Unknown Sites and you want to make an exception on an allow rule. For exa[...]

E-DOC-CTC-20080 118-0003 v1.0 47 6 Internet Security 6.2.2 Allowing access to a specific W eb site Use cases Use this feature if:  Block is selected under Action for Unknown Sites and yo u want to make an exception for a specific site.  Allow is selected under Action for Unknown Sites and you want to make an exc ep tion on a block/r edirect r[...]

E-DOC-CTC-2008 0118-0003 v1.0 48 6 Internet Security 6.2.3 Redirecting a W eb site Procedure Proceed as follows: 1 T ype the URL of the W eb site you want to redirect (for example “cracks.am”) in the Web Si te box. 2 Click Redirect in the Action li st. 3 T ype the URL of the W eb site you want to redirect to (for example “mycompany .com/inter[...]

E-DOC-CTC-20080 118-0003 v1.0 49 6 Internet Security 6.2.4 Redirecting all W eb sites Procedure Proceed as follows: 1 T ype “*” in the Web S it e box. 2 Click Redirect in the Action list . 3 T ype the URL of the W eb site you want to redirect to (for example “mycompany .com/internetpolicy .htm”) in the Redirect box. 4 Click Add . 5 T ype th[...]

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E-DOC-CTC-20080 118-0003 v1.0 51 7 Troubleshooting 7 T roubleshooting Introduction This chapter suggest sol utions for problems you m ay encounter while installin g or configuring your Thomson Gateway. If the suggestions do not resolve the problem, look at the supp ort pages on http://www .thomson- broadband.com or contact your service provider . F[...]

E-DOC-CTC-2008 0118-0003 v1.0 52 7 Troubleshooting 7.1 Setup wizard T roubleshooting The Setup CD does not start automatically If your computer runs:  Microsoft Windows: 1 Click the Windows Start butto n. 2 Click Run . 3 In the Open field, type the following path: D:Setup.exe , where D stands for th e drive letter of your CD- or DVD- ROM drive.[...]

E-DOC-CTC-20080 118-0003 v1.0 53 7 Troubleshooting 7.2 General Thomson Gateway T roubleshooting Thomson Gateway does not work If none of the LE Ds light up, make sure that:  The Thomson Gateway is pl ugged into a power socket o utlet.  Y ou are using the correct power supply for your Thomson Gateway device.  The Thomson Gateway is turned o[...]

E-DOC-CTC-2008 0118-0003 v1.0 54 7 Troubleshooting 7.2.1 Wired Connection T roubleshooting LAN LED does not light up Make sure that:  The LAN cable is securely conn ected to the 10/100Base-T port.  Y ou are using the correct cable type for your Ethe rnet equipmen t, that is UTP CA T5 with RJ-45 connectors.[...]

E-DOC-CTC-20080 118-0003 v1.0 55 7 Troubleshooting 7.2.2 Wireless Connection T roubleshooting Not Able to Connect Wireless Clients Check the following:  If registration is enabl ed, you must press the 'Association' button to register the wi reless client or search for wireless devices via the embedded web pages.  Make sure the Thoms[...]

E-DOC-CTC-2008 0118-0003 v1.0 56 7 Troubleshooting 7.3 Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect t o the Thom son Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults. War n i n g A reset to factory default settings deletes all confi gur ation [...]

E-DOC-CTC-20080 118-0003 v1.0 57 7 Troubleshooting Hardware Reset Proceed as follows: 1 Make sure the Thomson Gateway is turned on. 2 Use a pen or an unfolde d paperclip to push the recessed Reset button on the back pan e l. Push it until the Power LED lights red - this will take about 7 seconds. 3 Release the Reset button. 4 The Thomson Gateway re[...]

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THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www .thomson-broadband.com © Thomson 2008. Al l rights reserved. E-DOC-CTC-20080118-0003 v1.0.[...]