Toshiba 855 manual

MULTIFUNCTIONAL DIGITAL SYSTEMS Troubleshooting Guide[...]

©2009 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws, this manual ca n not be reproduced in any form without prior written permission of TTEC. No patent liab ility is assumed, however, with respect to the use of the information contained herein.[...]

Preface 1 Preface Thank you for purchasing TOSHIBA Multifunctional Digital S ystems. This manual describes how to troubleshoot the problems that could occur whil e you are using the equipment. Keep thi s manual within easy reach, and use it to configure an environment that makes the best use of the e-ST UDIO’s functions.  How to read this manu[...]

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CONTENTS 3 CONTENTS Preface ............... ................ ................ ................ ................. ................ ................ ....................... 1 Chapter 1 TROUBLESHOOT ING FOR THE HARDWARE Messages Displayed on the Touch Panel .......... ... ................ ................ ................ ................ . 8 Clearing[...]

4 CONTENTS Print jobs not output ................ ................ ................ ................ ................ ................ .......... .. 61 Chapter 4 TROUBLESHOOTING FOR SCANNING Scanning Problems .................... ................ ................ ................ ................ .................... ...... .. 64 Cannot E-mail my s[...]

CONTENTS 5 Regular Maintenance ................. ............. ................ ................ ................ ............. ................ . .9 8 INDEX ........... ................. ................ ............. ................ ................ ................ ................ . ......................... ................ .. 99[...]

6 CONTENTS[...]

1. TROUBLESHOOTING FOR THE HARDW ARE This chapter describes how to troubleshoot problems with paper , toner and other finishing processes. This chapter also describes how to supply the paper , toner and staples. Messages Displayed on the T ouch Panel ................................................ .............................. 8 Clearing a Paper [...]

1 TROUBLESHOOTING FOR THE HARDW ARE 8 Messages Displayed on the Touch Panel Messages Displayed on the T o uch Panel When a message appears on the touch panel, s ee the table below to solve the probl em. Message Problem Description Corrective Action Misfeed in *** Paper jam has occurred inside the equipment. Remove the jammed paper following the gui[...]

1 TROUBLESHOOTING FOR THE HARDW ARE Messages Displayed on th e Touch Pane l 9 Saving energy Press ST ART button The equipment has entered into the energy saving mode since it has not been used for a certain time. Press any of the [ST ART], [COPY], [e-FILING], [SCAN], [PRINT], [F AX] and [ENERGY SA VER] buttons to clear the energy saving mode. CHANG[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 10 Messages Displayed on the Tou ch Panel Error Codes The error codes indicating the status of the equipment may a ppear o n the touch panel. Y ou can find th e listings of these error codes in Chapter 7.  P .86 “Error Codes”[...]

1 TROUBLESHOOTING FOR THE HARDW ARE Clearing a Paper Jam 11 Clearing a Paper Jam  Locating a p aper jam The equipment stops copying when the original or copy paper is jammed. Paper jams a re notified on the touch panel as follows: The paper jam symbol helps you locate the p aper jam. 1. Finisher and Hole Punch Unit (both optio nal) (  P. 1 7 [...]

1 TROUBLESHOOTING FOR THE HARDW ARE 12 Clearing a Paper Jam  Clearing a p aper jam Remove paper jammed inside the equipme nt after you have cl eared all other jams. If you fail to clear all other jams first, the jammed paper may be torn and left inside the equipment. 1 Clear the p aper jam Clear the paper jam following the guidance shown on th e[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 13 1 TROUBLESHOOTING FOR THE HARDW ARE  If p aper jams occur frequently The following are the common causes of paper jams. If th e problem persists, check for the following situations. y An unsuitable original is place d on the Reversing Automati c Document Feeder . y Unavailable paper wi[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 14 Clearing a Paper Jam  Paper jam in the Reversing Autom atic Document Feeder (Upper) 4 Close the Reversing Automatic Docum ent Feeder . 1 Raise the lever and open the upper cov er . 2 Remove the original. 3 T urn the dial to remove the original. 4 Open the transport guide and remove the original. 1 2 1 2[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 15 1 TROUBLESHOOTING FOR THE HARDW ARE 5 Close the transport guide. 7 Lower the original feeder tray .  Paper jam in the byp ass tray 6 Raise the original feeder tray , and remove the original under the guide plate. 8 Close the upper cover . 1 2 1 Pull out the jammed p aper in the byp ass[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 16 Clearing a Paper Jam  Paper jam in the External Larg e Cap acity Feeder (optional) Be careful not to let your fingers be caught between the equ ipment and the External Large Capacity Feeder . 1 Sep arate the External Large Cap acity Feeder (optional) from the equipment. Move it slowly wh ile pushing the loc[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 17 1 TROUBLESHOOTING FOR THE HARDW ARE  Paper jam in the Finisher , Hole P unch Unit and Inserter (all optional) 4 Close the Hole Punch Unit c over . 5 Close the feeder tray and connect the Exte rnal Large Cap acity Feeder to the equipment. Slowly move the External Large Capacity Feeder p[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 18 Clearing a Paper Jam 8 Close the jam access cover of the Inserter . 11 Close the lower cover . 6 When the Inserter is inst alled, pull out the lever to open it s jam access cover . 7 Remove the jammed p aper . 9 Open the lower cover of the Ins erter . 10 Remove the jammed p aper . 12 Raise the p aper feeding t[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 19 1 TROUBLESHOOTING FOR THE HARDW ARE 17 Close the guide. 13 Open the upper cover of the finishe r . 14 Pull the knob 1 to open the buffer roller cover , and then remove the jammed p aper . 15 Pull the knob up in the rear side of the finisher to open the guide. 16 Remove the jammed p aper .[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 20 Clearing a Paper Jam 21 Close the upper cover of the finis her . 22 Return the p aper feed tray of the Inserter to it s original position. 19 Remove the jammed p aper . 20 Remove p aper that sticks out from the p aper exit side of the finisher . 23 When the Saddle St itch Finisher and the Inserter are inst all[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 21 1 TROUBLESHOOTING FOR THE HARDW ARE 26 Close the guide plate. 27 When the Saddle Sti tch Finisher and the Inserter are inst alled together , close the lower cover of the Inserter . 28 When the Saddle S titch Finisher is inst alled, open the lower cover of the Saddle S titch Finisher . 29 [...]

1 TROUBLESHOOTING FOR THE HARDW ARE 22 Clearing a Paper Jam 33 Close the p aper exit cover of the saddle stitch unit and the lower cover of the Saddle Stitch Fini sher .  Paper jam inside of the equipment Be careful not to let your fingers be caught between the equ ipment and the External Large Capacity Feeder . 32 Remove the jammed p aper . 34 [...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 23 1 TROUBLESHOOTING FOR THE HARDW ARE 5 Close the drawer and the p aper feed cover . 8 Close the byp ass cover . 3 Remove the jammed p aper from the drawer . 4 Open the p aper source drawer and remove the jammed p aper . 6 Open the byp ass cover . 7 Remove the jammed p aper . 9 When the Ext[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 24 Clearing a Paper Jam 10 When the finisher is inst alled, separate it from the equipment. Separate the finisher from the equipment while pressing the lock le ver . Place your hand on portion A in the figure and th en move the finisher carefully . 11 Open the exit cover . 12 Remove the jammed p aper on the exit [...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 25 1 TROUBLESHOOTING FOR THE HARDW ARE 16 Close the exit cover . 15 T urn the green knob of the fuser unit counterclockwise to remove the jammed paper . 17 When the finisher is inst alled, connect it with the equipment. Connect the finishe r with the equipment while pressing th e lock lever [...]

1 TROUBLESHOOTING FOR THE HARDW ARE 26 Clearing a Paper Jam 21 Close the fuser unit cover slowly . 24 Close the duplexer g uide. 26 Close the front cover of t he equipment.  Clearing p aper jams caused by a wrong paper size setting Paper jams occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 27 1 TROUBLESHOOTING FOR THE HARDW ARE In this case, just clearing the jammed paper does not prevent anoth er paper jam. Be sure to follow the procedure belo w . During the operation, the guidance for clearing the paper ja m on the touch panel is not displayed. T ake notes of the following b[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 28 Clearing a Paper Jam 5 Press the [USER] t ab to enter the [USER] menu and press [DRA WER]. 6 Press the drawer button indicated in the messa ge. 7 Press the p aper size button for the p aper that is set in the drawer . 8 Press the [USER FUNCTIONS] button to return to the b asic menu and try copying or printing [...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 29 1 TROUBLESHOOTING FOR THE HARDW ARE  Jam when making copies or pr ints (using the byp a ss tray) 2 Remove the jammed p aper . 4 Place the p aper on the byp ass tray and set the p aper size. 5 T ry copying or printing again.  Jam when printing from the F AX 2 Remove the jammed p aper[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 30 Clearing a Paper Jam 5 Check the p aper size registered to the drawer indicated in the message by means of the drawer button on the touch p anel. 6 Place the p aper in the drawer indicated in the message. Be sure to place the same- sized p aper as the size you check ed in step 5. Printing resumes. If you chang[...]

1 TROUBLESHOOTING FOR THE HARDW ARE Clearing a Staple Jam 31 Clearing a St ap le Jam When a staple jam has occurred in the stapler of the finisher or sadd le stitch unit, clear the jam fo llowing the procedure below .  P .31 “St aple jam in the Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028”  P .32 “St aple jam in the Saddle Stitch F[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 32 Clearing a Staple Jam 7 Close the front cover of t he finisher .  S taple jam in the Saddle S titch Finisher MJ-1029 5 Holding the knob, raise the guide, and return it to it s original position. 6 Fit the st aple cartridge into the st apler . Insert the cartridge until the lever of the stapler goes up to be[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Staple Jam 33 1 TROUBLESHOOTING FOR THE HARDW ARE 7 Close the front cover of t he finisher . 3 Lower the guide while holding the knob. Do not touch the stapling area (A in the figure). The actual need le point could cause yo u personal injury . 4 Remove any jammed st aples with something sharp. 5 Hold[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 34 Clearing a Staple Jam  S taple jam in the saddle stitch unit 1 Open the lower cover of the Saddle S titch Finisher . 2 Slowly pull out the saddle stitch unit. 3 Pull the st apler handle on the saddle stitch unit toward you to unlock it. Then turn the staple r clockwise by 60 degrees. The stapler is locked a[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Staple Jam 35 1 TROUBLESHOOTING FOR THE HARDW ARE 11 Make sure of the following two requirement s before test st apling: y The Saddle Stitch Finisher is se curely attached to the equipment. y A3, B4, A4-R, LD, or L T -R paper is set in the drawer . 6 Remove the jammed st aples. Do not touch the stapli[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 36 Clearing a Staple Jam 12 Close the lower cover of the Sa ddle Stitch Finisher . T est stapling starts automatically . T e st stapling is necessary to prevent vo id st apling. Note that the test stapli ng starts automatically when the two requirements in step 1 1 are met with the lower cover of th e Saddle S ti[...]

1 TROUBLESHOOTING FOR THE HARDW ARE Replacing a Toner Cartr idge 37 Replacing a T oner Cartridge When the toner cartridge run s out, the message “Open the toner cover Install new toner cartridge” appears. Replace the toner cartridge following the procedure belo w when you see this message . T o assure an optimal printing perfo rmance, we recomm[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 38 Replacing a Toner Cartridge y Y ou can repl ace a toner cartridge while the print functi on is in operation when “Open the ton er cover Install new toner cartridge” is displa yed. y Some toner remains in the toner cartridge whi le the message “T oner near Empty” is displayed. Althoug h you can replace [...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Replacing a Toner Cartr idge 39 1 TROUBLESHOOTING FOR THE HARDW ARE 8 Close the toner cover . T oner supplying operation auto matically starts. 5 Holding the new toner cartridge hori zonta lly , pull out the seal in the direction of the arrow . 6 Inst all a new toner cartridge into the toner cartridge holder . W[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 40 Replacing a Toner Cartridge  Replacing a “Near Empty” toner cartridge The message “T oner near Empty” appears on th e touch panel w hen there is not much toner left in a toner ca rtridge. Some toner is still left in the toner cartridge while the message “T oner near Empty” is d isplayed. Y ou ca[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Replacing a Toner Cartr idge 41 1 TROUBLESHOOTING FOR THE HARDW ARE 3 Press [REPLACE TONER CARTRIDGE]. 4 T o replace a toner cartridge, press [YES]. T o cancel, press [NO]. 5 Replace the toner cartridg e. See  P .37 “Replacing a T oner Cartri dge” for the correct procedure. 6 Press [FINISH]. 7 Press the [[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 42 Refilling With Staples Refilling With S t aples Refill with staples accordin g to the following pro cedures when th e staples in the stapler of the finisher and saddle stitch unit run out.  P .42 “Re filling Finisher MJ-1027 / Sa ddle S titch Finisher MJ-1 028 staples”  P .43 “Re filling Saddle Sti[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Refilling With Staples 43 1 TROUBLESHOOTING FOR THE HARDW ARE 7 Close the front cover of t he finisher . If the message “Check staple cart ridge” remains, repeat the proc edu re above from steps 1 to 7.  Refilling Saddle Stitch Finisher MJ-1029 st aples The Saddle S titch Finisher MJ-1029 ha s two types o[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 44 Refilling With Staples 3 Press the buttons on both sides of the staple cartridge to open the cover . 4 Pull out the empty st aple case. 5 Fit the new st aple case into the st aple cartridge. Push the staple case into th e cartridge unt il it clicks. In this step, do not remove the seal bun dling the staples. 6[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Refilling With Staples 45 1 TROUBLESHOOTING FOR THE HARDW ARE 8 Close the front cover of t he finisher . If the message “Check staple cart ridge” remains, repeat the proc edu re above from steps 1 to 8.  Refilling saddle stitch unit st aples When the staples of the saddle stitch unit stapler in the S addl[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 46 Refilling With Staples 8 Make sure that the following two requirement s are met before test st apling: y The Saddle Stitch Finisher is se curely attached on the equipment. y A3, B4, A4-R, LD, or L T -R paper is loaded in the drawer . When the message “Check staple cartridge in the Saddle S t itch unit” is [...]

1 TROUBLESHOOTING FOR THE HARDW ARE Cleaning the H ole Punch Dust Bin 47 Cleaning the Hole Punch Dust Bin When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure be low . 3 Dispose of the p aper punchings. 4 Push back in the hole punch dust bin. 5 Close the Hole Punch Unit c over . 1 Open the Hole Punch Uni[...]

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2. TROUBLESHOOTING FOR COPYING This chapter describes how to troubleshoot the problems on copyin g and copy output. Copying Problems...................... .......................................................................... ............... ... 50[...]

2 TROUBLESHOOTING FOR COPYING 50 Copying Problems Copying Problems See the table below when you have a problem in operatin g copy functio n or have an un expected copy output. Problem Desc ription Cause Corrective Ac tion Functions cannot be set. Another function that is unavailable for the combination has already been set. Some functions cannot be[...]

2.TROUBLESHOOTING FOR COPYING Copying Problems 51 2 TROUBLESHOOTING FOR COPYING Copied image has black streaks in the horizontal direction. The scanning area or guides are stained. Clean them.  P .98 “Regular Maintenance” Problem Desc ription Cause Corrective Ac tion[...]

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3. TROUBLESHOOTING FOR PRINTING This chapter describes how to troubleshoot the problems on printing. Print Job Problems ............................... .......................................................................... .... ... 54 Clearing print job errors ..... .................... ................... ....................... ..............[...]

3 TROUBLESHOOTING FO R PRINTING 54 Print Job Problems Print Job Problems This section describes how to clear the print jobs errors.  Clearing print job errors Problem Description A print job error occurs and [JOB ST A TUS] blinks when th e paper specified by the computer is not set in the drawers of the equipment. Corrective Action Clear the err[...]

3.TROUBLESHOOTING FOR PRINTING Print Job Problems 55 3 TROUBLESHOOTING FOR PRINTING T o print by setting suit able-size paper in th e drawer 1 Press the [JOB ST A TUS] which is blinking. 2 Press the drawer button whose p aper size setting you intend to change. Y ou can also select the drawer with or . 3 Place the p aper in the drawer . 4 Press the [...]

3 TROUBLESHOOTING FO R PRINTING 56 Print Job Problems  Cannot remember the document p assword for a Private Print job Problem Description I cannot remember the document password for my Private Print job. Corrective Action The document password for a Private Print job is never shown, once the job has been sent to the eq uipment. T o print the fai[...]

3 TROUBLESHOOTING FOR PRINTING Printer Driver Problems 57 Printer Driver Problems This section describes the troubleshooting for the printer drivers. For the error messages that ap pear during the installation of the printer drivers, refer to the Software Installation Guide .  Cannot print (port setting problems) Problem Description I cannot per[...]

3 TROUBLESHOOTING FO R PRINTING 58 Printer Driver Problems  Cannot print a job as expected using PS3 printer driver Problem Description When printing with the PS3 printer driver from the appl ication th at creates the PostScript code for printing such as Ado be Acrobat, the following print options may not work correctly: y Manual Scale y Print P[...]

3 TROUBLESHOOTING FOR PRINTING Network Connection Problems 59 Network Connection Problems This section describes the troubleshooting for p rinting in the network connectio n environment. See also the checklists by types of printing and operating systems on  P .74 “Printing Problems (Network Relate d)”  Cannot print with the equipme nt (ne[...]

3 TROUBLESHOOTING FO R PRINTING 60 Client Problems Client Problems This section describes how to identify a nd correct the prob lems caused by the clients* connected to the equipment. * One of the common examp les of clients is a compute r that sends a print job to the equip ment and make it perform prin ting.  Checking the client st atus Proble[...]

3 TROUBLESHOOTING FOR PRINTING Hardware Problems 61 Hardware Problems This section describes troubles caused by the hardware device (the equipment). If an icon or a message indicating an error is not displayed, or the proble ms on printer drivers or the network con nection cannot be specified, a hardware prob lem i s a possible cause of the trouble[...]

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4. TROUBLESHOOTING FOR SCANNING This chapter describes how to troubleshoot the problems of scanning . Scanning Problems .......... .......................................................................... .......................... .. 64 Cannot E-mail my scans ...... .......................................... ......................................[...]

4 TROUBLESHOOTING FOR SCANNING 64 Scanning Problems Scanning Problems This section describes troubleshooting for using scan data.  Cannot E-mail my scans Problem Description I have scanned a document a nd sent the copy a s an e-mail attachment, but the e-mai l does not reach the s pecified e-ma il address. Corrective Action Check the following p[...]

5. TROUBLESHOOTING FOR e-Filing This chapter describes how to troubleshoot the problems on e-Filing . e-Filing We b Utility Problems .................................................................... ............................ 66 e-Filing Web Utility terminates the se ssion ............ ............................ ............ ................[...]

5 TROUBLESHOOTING FOR e-Filing 66 e-Filing Web Utility Problems e-Filing We b Utility Problems This section describe s troubleshooti ng for the web brow ser-based e-Fili ng web utili ty . Y ou will also find the error messa ges and the corrective actions for each message.  e-Filing Web Utility terminates the session Problem Description The messa[...]

5.TROUBLESHOOTING FOR e-Filing e-Filing Web Utility Problems 67 5 TROUBLESHOOTING FOR e-Filing  Error messages See the table below to troubleshoot the problem if a message ap pears. Message Corrective Action Internal error occurred. Please restart e-Filing. T urn OFF and then ON the power of the equipment and then try again. If the error message[...]

5 TROUBLESHOOTING FOR e-Filing 68 e-Filing Web Utility Problems The document is being used. Please try again later. The se lected document is being used by anoth er user . Try again after the other user has finished using the document. File format doesn’t correspond. Please contact Administrator . Contact your administrat or to convert the archiv[...]

6. TROUBLESHOOTING FOR NETWORK CONNECTIONS This chapter describes how to troubleshoo t the problems on network connecti ons. Locating the Equipment in the Network............................. .................................................. 70 Cannot locate the equipment in the network ............... .............................................[...]

6 TROUBLESHOOTING FOR NETWORK CONNECT IONS 70 Locating the Equipment in the Network Locating the Equipment in the Network  Cannot locate the equipment in the network Problem Description I cannot locate the equipment in the network. Corrective Action Improper settings may cause the problem s in locating the equipment in the netwo rk. T ry the che[...]

6.TROUBLESHOOTING FOR NETWORK C ONNECTIONS Locating the Equipment in the Netwo rk 71 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS  Cannot locate the equipme nt with Local Discovery Problem Description Local Discovery cannot detect the equipment. Corrective Action The equipment is normally loca ted autom atically by SNMP . When the TWAIN driver , Fi[...]

6 TROUBLESHOOTING FOR NETWORK CONNECT IONS 72 Locating the Equipment in the Network  Equipment does not re spond to ping command Problem Description The equipment does not respo nd to a ping command. Corrective Action Check the network settings follo wing the checklist below . No. Check... Y es No Corrective Action 1 Confirm that the T CP/IP pro[...]

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS LDAP Search and Authentication Problems 73 LDAP Search and Authentication Problems  Network shut down occurs or touch p anel disabled af ter LDAP search Problem Description After performing the LDAP search, the network s hutdown occurs or the touch p anel is disabled . Corrective Action T ry the checkl i[...]

6 TROUBLESHOOTING FOR NETWORK CONNECT IONS 74 Printing Problems (Network Related) Printing Problems (Network Related) Among the several ways to use the equipment in the network, th e simplest one is to set the equ ipment in the TCP/IP environment using a DHC P server to assi gn IP address d ynamically to devices. Using the default settings al so as[...]

6.TROUBLESHOOTING FOR NETWORK C ONNECTIONS Printing Prob lems (Net work Related) 75 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS  IPP print in a Windows operating system environment  Novell print in a NetW are environment No. Check... Y es No Corrective Action 1 Are the IP add ress properties correctly set? Next S tep Ø Ö Set up the IP address[...]

6 TROUBLESHOOTING FOR NETWORK CONNECT IONS 76 Printing Problems (Network Related)  Macintosh environment  UNIX/Linux environment No. Check... Y es No Corrective Action 1 Is AppleT alk enabled on the equipment? Next S tep Ø Ö Enable AppleT alk. 2 Are the IP add ress properties correctly set? Next S tep Ø Ö Set up the IP address correctly .[...]

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Network Fax (N/W-Fax) Driver Proble ms 77 Network Fax (N/W -Fax) Driver Problems This section describes the troubleshooting for the Network Fax (N /W-Fax) driver .  N/W-Fax Driver Inst allation Error Messages For information on the installation of the N/W-Fax driver , refer to the Software Installati on [...]

6 TROUBLESHOOTING FOR NETWORK CONNECT IONS 78 Network Fax (N/W-Fax) Driver Problems  This port is currently in use Problem description The driver was either opened, printi ng a job, or in use by anoth er printer or application, when you attempted to delete it. Corrective action Make sure all print jobs have been completed before deleti ng a port[...]

7. CHECKING THE EQUIPMENT ST A TUS WITH T opAccess This chapter describes how to check the status of the equipment with T opAccess. Hardware St atus Icons on T opAccess [Device] T ab ........................................................... 80 Error Messages ..................................... ...................................................[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess 80 Hardware Status Icons on TopAccess [Device] Tab Hardware St atus Icons on T opAccess [Device] T ab When the equipment requires maintena nce or when an error o ccurs with the equipmen t, the icons indicating the status information appear near the graphic image of the equip ment on the T opAccess [[...]

7.CHECKING THE EQUIPMENT ST A TUS WITH T opAccess Hardware S tatus Icons o n TopAcces s [Device] Ta b 81 7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess Paper Empty This icon indicates no paper is left in a drawer . Refer to the Copying Guide . Paper Jam This icon indicates a paper jam occurred. It also indicates the locati on of the paper jam. ?[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess 82 Error Messages Error Messages When a message appears on the [Device] T ab of T o pAccess, see the table below for the corrective action. T opAccess Message Corrective Action Front Cover Open - Please Close Cover . Close the front cover . Paper Feeding Cover Open - Please Close Cover . Close the p[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess Error Messages 83 Expired scan documents deleted from share folder . Expired documents are deleted automatically from the “SCAN ” folder in the “SHARE_FILE” folder . Expired Sent Fax documents deleted from share folder . Expired documents are deleted automatically from the “TXFAX” folder[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess 84 Error Messages Active Directory Domain - V erification of the Ticket has failed V erify the user name and password and try again. If the problem persists please contac t the administrator . Active Directory Domain-The Domain specified could not be found Enter the correct domain name in network se[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess Error Messages 85 Encapsulation mode mismatch Check the IPse c mode (Transport/T unnel) in MFP and peer . Peer IP Address mismatch Remote T raffic sele ctor mismatch. Check t he destination address/ port in IPsec filter . Local IP Address mismatch Local traffic selector mismatch. Check the source ad[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess 86 Error Codes Error Codes T opAccess has the pages for the job lists; print, transmission, reception, and scan jobs. Th e following error codes are shown on these pages in the [Logs] tab (successful jobs ha ve no codes). These co des help you sp ecify the cause of an error you might encounter . The[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess Error Codes 87 A2A1 Limit over error (Color) The number of prints has exceeded the one specified for the user code, or users (guests) are not authorized to perform color printing . Clear the limit counter , or authorize users so t hat they can perform color printing. A2A2 Limit over error (Color) Nu[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess 88 Error Codes  Error codes on transm ission and reception Error Code Problem Desc ription Corrective Acti on 001 1 Paper jam Clear the jammed printing paper . 0012 Original jam Clear the jammed original. 0013 Door open Firmly close the open door . 0020 Power interruption Check the power interrup[...]

7.CHECKING THE EQUIPMENT ST A TUS WITH T opAccess Error Codes 89 7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess 1C69 SMTP server connection error Ask your administrator to set the login name or password of the SMTP server and perform the job again. Check whether the SMTP server is operating properly . 1C6A HOST NAME error Ask your administrator [...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess 90 Error Codes 3C60-3C62 Offramp security error Confirm that the specified fax numbers are registered in the address book of the equipment. If not, register the fax number s in the address book and ask the sender to resend the Email with the correct fax numbers. 3C70 Power failure Confirm that the j[...]

7.CHECKING THE EQUIPMENT ST A TUS WITH T opAccess Error Codes 91 7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess  Error codes on scan jobs The error indications on scan jobs are done as follows: y On T opAccess log list, messages indi cating the status a re displayed. y On the touch panel of the equipment, error codes are displayed. See the li[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess 92 Error Codes 2C71 SMTP authentication error Confirm that the login name and password are correct. If SSL is enabled, make sure that the SSL port number is correctly set. 2C72 POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are correct. 2C80 Failed to process recei[...]

7.CHECKING THE EQUIPMENT ST A TUS WITH T opAccess Error Codes 93 7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess 2D62 Failed to connect to network destination. Check destination path. Make sure that the network folder is shared in your network and retry the scan. If the error still occurs, ask your administrator to check whether the IP address or[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess 94 Error Codes 2B90 Insufficient Memory . T urn the pow er OFF and then back ON. Retry the scan. If the error still occurs , contact your service representative. 2BA0 Invalid Box password specified. Make sure that the password is corre ct and retry the scan, or reset the password and retry the scan.[...]

8. WHEN SOMETHING IS WRONG WITH THE EQUIPMENT T ry the tro ubleshooting ti ps in this chapter when you think there is something wrong with the eq uipment. This chapter al so describes the daily care for the eq uipment. When Y ou Think Something Is Wrong W ith the Equipment ............................. .................. 96 General operations .....[...]

8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT 96 When You Think Something Is Wrong With the Equipmen t When Y o u Think Something Is W rong With the Equipment If you think there is something wrong wit h the equipment, check the following items. y T o see the functions of the equipme nt such as copy or print, refer to their operato r ’s manuals (th[...]

8.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment 97 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT  Originals and p aper Problem Desc ription Cause Corrective Ac tion The original is jammed. The original is unavailable on the equipment. Check whether the original is available on the equipment. For d[...]

8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT 98 Regular Maintenance Regular Maintenanc e We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled conditions. y Be careful not to scratch the portions when cleaning them. y Do not use such solvents as thin ner or benzi ne whe n cleaning the surf[...]

INDEX 99 INDEX A AppleTalk print ... ................ ................ ............. ..........59 C Cleaning hole punch dust bin ............. ................ ................ ....47 regular maintenance ..... ................ ................ ..........98 Clients ........ ............. ................ ................ ................. 60 Command[...]

100 INDEX U User inform ation ................. ................ ................ .......96[...]

DP-5550/6550/7550/8550 OME08016900[...]

2-17-2, HIGASHIGOT ANDA, SHINAGA WA-KU, TOKYO, 141-8664, JAP AN MUL TIFUNCTIONAL DIGIT AL SYSTEMS T roubleshooting Guide ©2009 TOSHIBA TEC CORPORATION All rights reserved R081120G7800-TTEC 2009-04[...]