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Toshiba B-EV4 manual

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Table of contents for the manual

  • Page 1

    PRINTED IN JAPAN TOSHIBA Thermal Printer B-EV4 SERIES Document No. EO18-33025 Original Nov, 2008 (Revised ) Printer Manual This manual includes the contents of the Product Description, and Maintenance Manual.[...]

  • Page 2

    EO18-33025 (Revision Date: Mar. 27, 2009) TABLE OF CONTENTS Page 1. OUTLINE------------------------------------------------------------------------------------------------------------- 1- 1 1.1 Features of the B-EV4D/EV4T -------------------------------------------------------------------------- 1- 1 1.1.1 Front View -------------------------------[...]

  • Page 3

    1. OUTLINE EO18-33025 1.1 Feature of the B-EV4D/EV4T 1-1 1. OUTLINE 1.1 Feature of the B-EV4D/EV4T 1.1.1 Front V iew (1) B-EV4D (2) B-EV4T FEED Button Media Outle t STATUS Lamp Media View Window Top Cover Release Button SD Card Slot FEED Button Media Outle t STATUS Lamp Media View Window Top Cover Release Button SD Card Slot Cover SD Card Slot SD C[...]

  • Page 4

    1. OUTLINE EO18-33025 1.1 Feature of the B-EV4D/EV4T 1-2 1.1.2 Rear V iew 1.1.3 Interior (1) B-EV4D Power Jack Power Switch Fanfold paper slo t Parallel Interface Connector (Centronics) USB Interface Connecto r Serial Interface Connector (RS-232C) Ethernet interface Top Cover Media Guide Media Holder Lock Switch Black Mark Sensor Cover Open Senso r[...]

  • Page 5

    1. OUTLINE EO18-33025 1.1 Feature of the B-EV4D/EV4T 1-3 (2) B-EV4T Ribbon Rewind Gea r Media Guide Media Holde r Lock Switch Black Mark Sensor Cover Open Senso r Feed Gap Senso r (Receiver) Media Guide Adjustment Dial Print Head Media Holde r Top Cover Platen Spring Guide Wheel (Take-up side) Feed Gap Sensor (Transmitter) Ribbon Access Cover Sprin[...]

  • Page 6

    1. OUTLINE EO18-33025 1.2 Indication of the Model Name 1-4 1.2 Indication of the Model Name B - E V 4 D - G S 14 - QM - R RoHS compliance model Destination c ountry/Region code QM: Standard for World Wide Interface 14: USB, Serial, Parallel and Ethernet Issue mode S: Standard Dot density of the print haed. G: 8dots/mm (203dpi) T: 12dots/mm (300dpi)[...]

  • Page 7

    1. OUTLINE EO18-33025 1.3 Basic S pecifications 1-5 1.3 Basic S pecifications Model B-EV4D B-EV4T Construction Double walled ca sing & Clam shell design Maintenance No tool required to repair thermal head and platen General Characteristics Paper holder No roll spindle & No paper holder spring Print method Direct thermal printing Direct ther[...]

  • Page 8

    1. OUTLINE EO18-33025 (Revision Date: Mar . 27, 2009) 1.3 Basic S pecifications 1-6 Model B-EV4D B-EV4T Fonts Bitmap: Alpha-numeric 20 types + Kanji 4 types Outline: 2 types Writ able characters, Optional TTF LED One LED w/ 3 colors (w/ silk screen print of “ST A TUS”) Key Feed key (w/ silk screen print of “ FEED”) Printer characteristics S[...]

  • Page 9

    1. OUTLINE EO18-33025 1.3 Basic S pecifications 1-7 Model B-EV4D B-EV4T Width 7.8” (198 mm) 7.8” (198 mm) Height 6.7” (169.5 mm) 6.8” (173 mm) Depth 10.2” (258 mm) 10.2” (258 mm) Physical characteristics Weight 2.5Kg or less 2.5Kg or less Options Full cutter module (B-EV204-F-QM-R) Partial cutter module (B-EV204-P-QM-R) S trip module (B[...]

  • Page 10

    1. OUTLINE EO18-33025 1.4 Key and LED 1-8 1.4 Key and LED The [FEED] button operates as FEED button or P A USE button depending on the printer st atuses. As the FEED button Pressing this button when the printer is in online state caus es a media feed. Pressing this button after removing a caus e of an error returns the printer to online state. As t[...]

  • Page 11

    1. OUTLINE EO18-33025 1.5 Supply S pecifications 1-9 1.5 Supply S pecifications 1.5.1 Media T ype The table below shows the size and shape of t he media that can be used on this printer . Unit: mm (inch) Issue mode Item Batch mode Strip mode Cut mode c Width including backing paper 25.4 to 112 (1.0 to 4.41) d Media width 22.4 to 109 (0.88 to 4.29) [...]

  • Page 12

    1. OUTLINE EO18-33025 1.5 Supply S pecifications 1-10 NOTES: 1. T o ensure print quality and print head lif e use only TOSHIBA TEC approved media. 2. When using a media roll of 76.2-mm (3”) inner core diameter , the 3”-Diameter Media Shaft included in the optional External Medi a Roll Hanger is required. 3. Precaution for use of labels When lab[...]

  • Page 13

    1. OUTLINE EO18-33025 1.5 Supply S pecifications 1-1 1 The figure below shows the effe ctive print area on the media. NOTES: 1. Be sure not to print on the 1.5-mm wide area from the media edges (shaded area in the above figure). 2. The centre of media should be positioned at the c entre of the print head. 3. Print quality is not guaranteed within 3[...]

  • Page 14

    2. ELECTRONICS SPECIFICA TIONS EO18-33025 2.1 Block Diagram 2-1 2. ELECTRONIC SPECIFICATIONS 2.1 Block Diagram[...]

  • Page 15

    2. ELECTRONICS SPECIFICA TIONS EO18-33025 2.2 Main PC Board Layout 2-2 2.2 Main PC Board Layout JP9: USB JP3: Ethernet (10BASET/100BASETX) JP2: SD Card Slot JP4: Parallel (Centronics) JP7: Serial (RS-232C) DC Jack SW1: Power Switch Ground Terminal U2: 32bit RISC CPU A T91SAM9260 JP12: Print Head G S model: 203dpi U5: Flash ROM U6: SDRAM JP14: Stepp[...]

  • Page 16

    2. ELECTRONICS SPECIFICA TIONS EO18-33025 2.3 Description of the Main PC Board 2-3 2.3 Description of the MAIN PC Board This PC board, the brain of the printer , is comprised of the following components. 32bit RISC CPU (U2): T ype: A T91SAM9260 The 32bit RISC CPU operates the following processing: Controlling the interfaces • Serial Interface (RS[...]

  • Page 17

    2. ELECTRONICS SPECIFICA TIONS EO18-33025 2.3 Description of the Main PC Board 2-4 DC/DC Converter (U22, 23): T ype: TS34063 It generates the voltages (+5V , +3.3 V) from the power supply voltage (AC adapter). +5V and +3.3V are used as the operating voltage for each circuit. Eternet T ransceiver (U8): T ype: DM9161 This IC is used for controlli ng [...]

  • Page 18

    2. ELECTRONICS SPECIFICA TIONS EO18-33025 2.3 Description of the Main PC Board 2-5 JP2 (SD Card Slot): T ype: MS3B1 1-KAA-0 This connector is connec ted to the SD Card. Note: Recommended SD card specification. • Supported DOS F A T file system. • Folders stored in the SD card should be in the 8.3 filename format. • Approved SD card manufactur[...]

  • Page 19

    2. ELECTRONICS SPECIFICA TIONS EO18-33025 2.3 Description of the Main PC Board 2-6 JP4 (Parallel Interfcae): This connector is used for the Parallel (Centronics) interface. JP7 (Serial Interface): T ype: D-Sub 9pin This connector is used for t he Serial (RS-232C) interface. +5V is output from the pin 1. The TXD signal is a serial si gnal and output[...]

  • Page 20

    2. ELECTRONICS SPECIFICA TIONS EO18-33025 2.3 Description of the Main PC Board 2-7 JP9 (USB): T ype: T ype B Connector This connector is used for the USB interface. JP12 (Print Head): This connector is connected to the prin t head (for G S model, 203dpi). The voltages and signals for contro lling the print head are input/output into/from the connec[...]

  • Page 21

    2. ELECTRONICS SPECIFICA TIONS EO18-33025 2.3 Description of the Main PC Board 2-8 JP14 (S tepping Motor): This connector is connected to the S tepping Motor . JP16 (Cover Open Sensor): This connector is connected to the Cover Open Sensor . JP17 (Black Mark Sensor): This connector is connected to the Black Mark Sensor . JP19 (S trip Module): This c[...]

  • Page 22

    2. ELECTRONICS SPECIFICA TIONS EO18-33025 2.3 Description of the Main PC Board 2-9 JP24 (S tepping Motor Thermistior): This connector is connected to the S tepping Motor Thermistor . MOTOR TEMP signal is temperature of the stepping motor . JP28 (Feed Key/S tatus LED): Th is connector is connected to the Feed Key and S tatus LED. JP29 (Feed Gap Sens[...]

  • Page 23

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.1 Replacing the T op Cover 3-1 3. REPLACING THE IMPORTANT PARTS  Lubrication Any machine is generally in its best condition when de livered; therefore, it is necessary to try to keep this condition. Unexpected failure occurs due to lack of oil, debris, or dust. T o k[...]

  • Page 24

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.1 Replacing the T op Cover 3-2 3.1 Replacing the T op Cover 3.1.1 B-EV4T model 1. Press down the top cover release button to unlock the top cover , then fully open the top cover . 2. Use the Phillips screwdriver to remove the 6 screws from the top inner cover. 3. Discon[...]

  • Page 25

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.1 Replacing the T op Cover 3-3 4. Remove the top cover. 5. Replace the top cover with a new one, t hen reassemble in the reverse order of removal. 3.1.2 B-EV4D model 1. Press down the top cover release button to unlock the top cover , then fully open the top cover . 2. [...]

  • Page 26

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.2 Replacing the Lower Cover 3-4 3. Release the media view window hooks whic h hold the top cover together with the top inner cover. 4. Upward move the top cover release levers , and then release the t op cover from the top inner cover . T op Cove r T op Inner Cove r Med[...]

  • Page 27

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.2 Replacing the Lower Cover 3-5 5. Disconnect the connector from the feed button PC board. 6. Remove the top cover. 7. Replace the top cover with a new one, t hen reassemble in the reverse order of removal. Feed Button PC Board Connecto r[...]

  • Page 28

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.2 Replacing the Lower Cover 3-6 3.2 Replacing the Lower Cover 1. Turn the printer upside down and use the Ph illips screwdriver to remove the 6 screws. 2. Remove the lower cover. 3. Replace the lower cover with a new one, then reassemble in the reverse order of removal.[...]

  • Page 29

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.3 Replacing the Main PC Board 3-7 3.3 Replacing the Main PC Board 1. Refer to section 3.2 to remove the lower cover. 2. Remove the screw from the main PC board. 3. Disconnect all connectors from the main PC board. 4. Use the Phillips screwdriver to remove the 2 screws a[...]

  • Page 30

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.3 Replacing the Main PC Board 3-8 6. Replace the main PC board with a new one, then reassemble in the reverse order of removal. 7. After replacement, perform the following operations. ● Perform a media sensor calibration with t he button of the printer or B-EV4 Settin[...]

  • Page 31

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.4 Replacing the Platen Ass’y 3-9 3.4 Replacing the Platen Ass’y 1. Refer to section 3.1 to open the top cover. 2. Release the platen holder tabs from the lower inner cover and vertically raise them. 3. Remove the platen ass’y. 4. Replace the platen ass’y wit h a[...]

  • Page 32

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.5 Replacing the Print Head Ass’y 3-10 3.5 Replacing the Print Head Ass’y 3.5.1 B-EV4T model 1. Refer to section 3.1 to open the top cover. 2. Open the ribbon access cover. 3. Remove the two screws which secure the print head ass’y. Ribbon Access Cove r Screw CAUTI[...]

  • Page 33

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.5 Replacing the Print Head Ass’y 3-1 1 4. Remove the connector from the print head ass’y. 5. Remove the print head ass’y. 6. Replace the print head ass’y wit h a new one, then reassemble in the reverse order of removal. [ Print head element side ] [ Print head b[...]

  • Page 34

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.5 Replacing the Print Head Ass’y 3-12 3.5.2 B-EV4D model 1. Refer to section 3.1 to open the top cover. 2. The print head block is secured to the top inner cover with the latches. Push both sides of the bracket and pull the print head block. Bracket Print Head Block T[...]

  • Page 35

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.5 Replacing the Print Head Ass’y 3-13 3. Remove the two pins which secure the print head ass’y. 4. Remove the connector from the print head ass’y. 5. Remove the print head ass’y. NOTE: Do not bend or damage the spring plates when removing and reassembling the pr[...]

  • Page 36

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.5 Replacing the Print Head Ass’y 3-14 6. Replace the print head ass’y wit h a new one, then reassemble in the reverse order of removal. [ Print head element side ] [ Print head bracket side ] Be careful of the following points when reassembling the print head ass’[...]

  • Page 37

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.6 Replacing the S tepping Motor 3-15 3.6 Replacing the S tepping Motor 1. Refer to section 3.2 to remove the lower cover. 2. Disconnect the stepping motor connector from the main board. 3. Use the Phillips screwdriver to remove the 2 screws. 4. Remove the stepping motor[...]

  • Page 38

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.6 Replacing the S tepping Motor 3-16 5. Replace the stepping motor with a new one, then reassemble in the reverse order of removal. Be sure to apply FLOIL to the gear when reassembling. NOTE: Make sure that the stepping motor is mount ed in the correct position and the [...]

  • Page 39

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.7 Replacing the Gear Cover 3-17 3.7 Replacing the Gear Cover 1. Refer to section 3.2 to remove the lower cover. 2. Use the Phillips screwdriver to remove the 4 screws. 3. Remove the gear cover. 4. Remove the each gear. NOTE: Between 200 d pi printer and 300 dpi printer [...]

  • Page 40

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.7 Replacing the Gear Cover 3-18 5. Replace the gear cover and the each gears with a new one, then reassemble in the reverse order of removal. Be sure to apply FLOIL to the gear when reassembling.[...]

  • Page 41

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.8 Replacing the Feed Button PC Board 3-19 3.8 Replacing the Feed Button PC Board 1. Refer to section 3.1 to remove the top cover. 2. Remove the screws which fix the feed button PC board and the mylar sheet to the mechanism. 3. Replace the feed button PC board with a new[...]

  • Page 42

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.9 Replacing the Cover Open Sensor 3-20 3.9 Replacing the Cover Open Sensor 1. Refer to section 3.1 to remove the top cover. 2. Remove the sensor connector from the main PC board. 3. Use the Phillips screwdriver to remove the screw from the cover open sensor. 4. Replace [...]

  • Page 43

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.10 Replacing the Ribbon Sensor (B-SV4T model only) 3-21 3.10 Replacing the Ribbon Sensor (B-SV4T model only) 1. Refer to section 3.1 to remove the top cover. 2. Remove the sensor connector from the main PC board. 3. Use the Phillips screwdriver to remo ve the screw from[...]

  • Page 44

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.1 1 Replacing the Black Mark Sensor 3- 22 3.1 1 Replacing the Black Mark Sensor 1. Refer to section 3.1 to remove the top cover. 2. Remove the sensor connector from the main PC board. 3. Use the Phillips screwdriver to remo ve the 2 screws from the mylar sheet. 4. Remov[...]

  • Page 45

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.1 1 Replacing the Black Mark Sensor 3-23 8. Replace the black mark s ensor with a new one, then reassemble in the reverse order of removal. 9. After replacing, perform a black mark sens or calibration with the bu tton of the printer or the B-EV4 Setting T ool. Failure t[...]

  • Page 46

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.12 Replacing the Feed Gap Sensor (Lower) 3-24 3.12 Replacing the Feed Gap Sensor (Lower) 1. Refer to section 3.1 to remove the top cover. 2. Use the Phillips screwdriver to remo ve the 2 screws from the mylar sheet. 3. Remove the mylar sheet. 4. Remove the sensor connec[...]

  • Page 47

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.12 Replacing the Feed Gap Sensor (Lower) 3-25 9. After replacing, perform a feed gap sensor (lower) calibration with the button of the printer or the B-EV4 Setting T o ol. Failure to do this may cause a sensor error . Regarding the calibration with the button of the pri[...]

  • Page 48

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.13 Replacing the Feed Gap Sensor (Upper) 3-26 3.13 Replacing the Feed Gap Sensor (Upper) 1. Refer to section 3.1 to remove the top cover. 2. Refer to section 3.2 to remove the lower cover. 3. Remove the sensor connector from the main PC board. 4. Use the Phillips screwd[...]

  • Page 49

    3. REPLACING THE IMPORT ANT P ARTS EO18-33025 (Revision Date: Mar . 27, 2009) 3.13 Replacing the Feed Gap Sensor (Upper) 3-27 7. Replace feed gap sensor ( upper) with a new one, then reasse mble in the reverse order of removal. 8. Af ter replacing, perform a feed gap sensor (upper) calibration with the button of the printer or the B-EV4 Setting T o[...]

  • Page 50

    4. TROUBLESHOOTI NG EO18-33025 4.1 LED S tatus 4-1 4. TROUBLESHOOTING The following guide lists the most common problems that might be encountered when operating this bar code printer . If the printer still does not function af ter all suggested solutions have been invoked, please contact the Customer Service Depa rtment of your purchased reseller [...]

  • Page 51

    4. TROUBLESHOOTI NG EO18-33025 4.2 Print Quality 4-2 4.2 Print Quality Problem Possible Cause Recovery Procedure Check if interface cable is well connected to the in terface connector . Re-connect cable to interface. The serial port cabl e pin configuration is not pin to pin connected. Please replace the cabl e with pin to pin connected. The serial[...]

  • Page 52

    5. MAINTENANCE EO18-33025 5. MAINTENANCE 5-1 5. MAINTENANCE W ARNING! DO NOT USE a spray cleaner containing flammable gas for cleaning this product, as this may cause a fire. This section presents the clean tools and methods to maintain your printer . 1. Please use one of following material to clean the printer . • Cotton swab ( Head cleaner pen [...]

  • Page 53

    5. MAINTENANCE EO18-33025 5. MAINTENANCE 5-2 Notes: 1. Do not touch printer head by hand. If you touch it careless, please use ethanol to clean it. 2. Please use 100% Ethenol. DO NOT use medical alcohol, whic h may damage the printer head. 3. Regularly clean the print head and supply s ensors once change a new ribbon to keep printer performance and[...]

  • Page 54

    6. SYSTEM MODE EO18-33025 (Revision Date: Mar . 27, 2009) 6.1 FIRMW ARE DOWNLOAD 6-1 6. SYSTEM MODE When the [FEED] button is held and the B-EV4 series is turned on, the printer is ready to start the system mode. As the ST A TUS lamp turns in the following order every 1.5 seconds, release the [FEED] button while the ST A TUS lamp indicates your des[...]

  • Page 55

    6. SYSTEM MODE EO18-33025 (Revision Date: Mar . 27, 2009) 6.2 ABORT OF LABEL FORMA T AUTO CALL 6-2 6.2 ABORT OF LABEL FORMAT AUTO CALL When the ST A TUS lamp blinks in orange during the system mode, releasing the [FEED] button aborts a label format auto call. 6.3 PARAMETER CLEAR When the ST A TUS lamp lights in ora nge during the system mode, relea[...]

  • Page 56

    6. SYSTEM MODE EO18-33025 (Revision Date: Mar . 27, 2009) 6.4 SENSOR ADJUSTMENT 6-3 6.4 SENSOR ADJUSTMENT Adjust the sensor to the proper position and set the label or tag p aper . When the ST A TUS lamp lights in red during the system mode, releasing the [FEED] button performs an auto sensor adjustment and measurement of the label length. For the [...]

  • Page 57

    E PRINTED IN JAPAN EO18-33025[...]