Toshiba DKA-UG-DKSLT-VB manual

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Telecommunication Systems Division May 1999 Digital Business Telephone Systems Digital Single Line Telephone User Guide[...]

Publicati on Informa tion T os hiba Amer ica Inform ation Systems, Inc., T elecommunication Systems Divis ion, reserves the ri ght, without prior notice, to revise this information pu blication for any reason, in cluding, but no t limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.[...]

Strata DK Dig ital Sing le Line T elephon e 5/99 i Contents Introduction Organizati on ..................... ........................... .................. ........................... ..................... ......v Conventions ... .................. ........................... ........................... .................. ...................... ...[...]

Contents Chapter 2 - Features ii Strata DK Digital Si ngl e Line T elephone 5/99 Verified Accoun t Codes .......................... .................. ........................... .........................10 Voluntary Acc ount Codes ............... .................. ........................... ........................... ....... 10 Automatic Busy R[...]

Contents Cha pter 3 - T oshiba Voice Ma il Sys tems Strata DK Dig ital Sing le Line T elephon e 5/99 iii Chapter 3 – Toshiba Voi ce Mail S ystems Setting Cal l Forward .......................... ........................... ........................... .................. ....... 4 1 Voice Mail Id entificat ion Code ........................ ........[...]

Contents Chapter 3 - T oshi ba V oice M ail Syste ms iv Strata DK Digital Si ngl e Line T elephone 5/99[...]

Strata DK Dig ital Sing le Line T elephon e 5/99 v Introduction This gui de provide s instruc tions fo r operati ng the DKT2001 Digita l Single Line T elepho ne (SL T) for S tra ta DK Syst ems. These systems i nclude: ♦ DK14 ♦ DK16e/DK16 ♦ DK40i/DK40 ♦ DK424/DK280 (Re lease 3.0 o r higher) Organization This gui de is divi ded as fol lows: ?[...]

Introduction Conve ntions vi Strata DK Digital Si ngl e Line T elephone 5/99 ♦ Appendix A – Acc ess Codes pr ovides CO Line Acc ess Codes, Pa ging Group Codes, Feat ure Access Codes, and Speed Di al Access Codes. ♦ Appendix B – Cent rex Appl ication de scribes the Centre x features whi ch may be availa ble with yo ur St rata DK s ystem. Con[...]

Strata DK Dig ital Sing le Line T elephon e 5/99 1 The Grand T our 1 This chap ter f amiliarize s you with t he control s and indi cators l ocated on your S trata DKT2001 Digit al SL T . T oshiba digital telephones incorporate s tate-of-t he-art tele communications technology and provi de a vast array of calling f eatures . They are ea sy to oper a[...]

The Grand T our Buttons 2 Strata DK Digital Si ngl e Line T elephone 5/99 Buttons S trata DKT2001 t elephones come with six fixed bu tt ons (s ee Figure 1 ). Th e f unct io ns o f each of t he button s are desc ribed in Ta b l e 1 . T wo of the buttons ( /LQH and 0VJ ) ha ve LEDs which i ndicate v arious li ne or cal l stat es. See Ta b l e 2 for d[...]

The Grand T our LED I ndica to rs Strata DK Dig ital Sing le Line T elephon e 5/99 3 LED Ind icat ors The /LQH button has an LED that f l ashe s at var ying rat es to i ndi cate li ne or ca ll s tatus (see Ta b l e 2 ). T he 0VJ button’ s LED indicates a message is waiting. T able 2 LED Indicators Use Y our Station Other Station Interval Rates Li[...]

The Grand T our Vo l u m e C o n t ro l s 4 Strata DK Digital Si ngl e Line T elephone 5/99 V olume Controls Y our tel ephone has 9R O ▲ / 9R O ▼ buttons to in crease an d decre ase ring tone and handset volume levels. Y ou must hold down ei ther butt on for at least 1/ 8 second f or any volu me change to occur . If you co ntinually ho ld down [...]

Strata DK Dig ital Sing le Line T elephon e 5/99 5 Features 2 This chapt er explains how to us e the features on your DKT2001 te lep hone. There is a Quick Refe rence sec tion for basic te lephone use , followed by the fea tures in alphabet ical or der . Before Y ou Begin If you are a new user of the S trata DKT2001 tel ephone, you ne ed to find ou[...]

Features Before Y ou Begin 6 Strata DK Digital Si ngl e Line T elephone 5/99 /LQH to answer the ringing c all. Ringing Line Pre ference is enable d in syste m programmin g. Incoming Call Ringing Pa tterns Y our tel ephone ringi ng pattern is set in s ystem programming . Some syste ms may use the internal call ring pattern—one second ON, thr ee se[...]

Features Quick Referenc e Strata DK Dig ital Sing le Line T elephon e 5/99 7 Quick Referenc e Making an Internal Call Making an Outside Call 1. Lift t he handset ...or lift t he ha ndset and pres s /LQH . Y ou hear internal di al tone. 2. Dial the desired stati on number . 1. Lift t he handset ...or lift t he ha ndset and pres s /LQH . Y ou hear in[...]

Features Quick R efere nce 8 Strata DK Digital Si ngl e Line T elephone 5/99 Making an Outside Call Using ISDN If your Stra ta DK telep hone syste m has Integ rated Ser vices Digi tal Networ king (ISDN) fe atures, yo u can make ca lls using this adva nced service . See you r System Administr ator reg arding you r system’ s capabilit ies. Answerin[...]

Features Account C ode Call s Strata DK Dig ital Sing le Line T elephon e 5/99 9 Account Code Calls Account Cod es are used fo r a varie ty of rea sons, includi ng billing, c all tracking, and line r estrict ion appli cations. The system r ecords th e Account Code s and can pr int the codes and other cal l detai ls on a S tatio n Message Det ail Re[...]

Features Account Code C alls 10 Strata DK Digital Si ngl e Line T elephone 5/99 V erified Accou nt Codes Some S trata DK sys tems veri fy the numbers e ntered when you enter For ced or V oluntar y Account Code s. These are called V erified Account Co des. V oluntary Acco unt Codes V oluntar y Account Code s are opti onal and c an be entered anytime[...]

Features Automati c Busy Redial (ABR) Strata DK Dig ital Sing le Line T elephon e 5/99 11 Automatic Busy Redial (ABR) After r eaching a b usy outside nu mber , you c an activate ABR so that t he Strat a DK system au tomatical ly redia ls the numbe r at regu lar inte rvals. I f the system r edials a n outside number that is sti ll busy , ABR resets [...]

Features Automati c Call Dist ribution (ACD) 12 Strata DK Digital Si ngl e Line T elephone 5/99 Automatic Call Distribution (ACD) Y our DKT2001 telephone must be programmed for ACD in order fo r ACD features to work. If you are an ACD agent o r supervis or , plea se refer to t he St rata DK ACD Agent and ACD Su pervisor’ s Guide(s) for de tailed [...]

Features Automatic Callback (ACB) Strata DK Dig ital Sing le Line T elephon e 5/99 13 Automatic Callback (ACB) After r eaching a b usy or the Do Not Distur b ( DND) mode, y ou can set ACB to ha ve the sys tem call y ou back when t he called station i s no longer bus y or in th e DND mode. ACB does not apply to o utside ca lls. ➤ T o cancel ACB (t[...]

Features Attend ant Consol e Calli ng 14 Strata DK Digital Si ngl e Line T elephone 5/99 Attendant Console Calling Up to four attendan t console s can be in stalled per syste m. There can b e up to thr ee ways to ca ll the att endant consol e, dependin g upon syste m programming. ➤ T o call any a ttendant consol e ➤ T o call a par ticular c ons[...]

Features Backgroun d Music (BGM) Over T elepho ne Spea kers Strata DK Dig ital Sing le Line T elephon e 5/99 15 Background Music (BGM) Over T elephone Speakers BGM over exte rnal spea kers is cont rolled by the System Ad ministrator . If BGM is enabled, you can tur n it ON/OFF for yo ur indivi dual sta tion speaker . ➤ T o enable /cancel BGM on y[...]

Features Call Forward (CF) 16 Strata DK Digital Si ngl e Line T elephone 5/99  -B usy/ No Answer Forwards calls i mmed iately to an other statio n whenever yo u are busy on another call. Calls also fo rward if yo u do n ot answer within a certain time (t hat you desi gnate). Not available from a rotary telephone. 3. E n ter the Call For[...]

Features Call Forw ard ( CF) Strata DK Dig ital Sing le Line T elephon e 5/99 17 ➤ T o cancel Call Forward Call Forward—External This fea ture en ables you to forwar d new , incomin g calls t o a number out side of th e system. Call F orw ar d-E x terna l does not fo rwar d inte rna l c alls or cal ls tra n sfe rr ed to y our telepho ne. The on[...]

Features Call Forward (CF) 18 Strata DK Digital Si ngl e Line T elephone 5/99 ➤ T o cancel Call Forward-Ext ernal Remote Call Forward—External Destination Change If Call For ward-Exter nal mode is set at your s tation, you c an change t he forward ing destina tion fr om a telepho ne outside of the sy stem. The desti na ti on i s n ormally an ex[...]

Features Call Forw ard ( CF) Strata DK Dig ital Sing le Line T elephon e 5/99 19 ➤ T o change the d estina tion number 1. C a ll into the St ra ta DK system ove r a CO line pr ogrammed for the DISA fe ature. Y ou hear ring back tone si gnal, then internal dial t on e for 10 seconds. T ry again if you hear busy tone. Note See the Sys tem Admi nist[...]

Features Call Park Orb its 20 Strata DK Digital Si ngl e Line T elephone 5/99 Call Park Orbits The Call P ark fe ature ena bles you t o hold a cal l tempora rily in a n orbit ( the area where the cal l is held). An yone can re trieve t he call fro m the orbit using the same or a dif f er ent stati on. Th ere ar e 20 Gen era l Pa rk Or bits for t h [...]

Features Call Park Orbits Strata DK Dig ital Sing le Line T elephon e 5/99 21 ➤ T o ret rieve a parked c all fr om any station ➤ T o park a ca ll and page a nother stat ion 4. Hang up. Once the call is park ed, you can mak e or receive othe r calls. Notes ● If the parked call is not retr ieved w ithin a speci fied time, the call rin gs back t[...]

Features Call Pi ckup 22 Strata DK Digital Si ngl e Line T elephone 5/99 Call Pickup Y ou ca n pick up a c all that i s ringing another stat ion, a cal l placed on hold at another stati on, and othe r types of ca lls with t he Call Pi ckup feat ure. 3. Enter a P age Group or Zone a ccess code (see Ta b l e s 5 and 6 on Page 47). 4. Make your announ[...]

Features Call Pickup Strata DK Dig ital Sing le Line T elephon e 5/99 23 Pick up Calls to a Group S tations may b e assigned in system p rogramming to Pi ckup Groups. As many as 20 groups c an be cr eate d to ena ble yo u to ea sily p ick up incomin g (new or tran sferr ed) or intern al calls that are ringi ng station s in your group or in other gr[...]

Features Conferenc e Calls 24 Strata DK Digital Si ngl e Line T elephone 5/99 Conference Calls S trata DK en ables you to partici pate in a v ariety o f confere nce call s: ♦ Up to four statio ns (inclu ding your own ) may be conf erenced on internal lines. ♦ Up to thr ee stations (i ncluding y our own) may be con ferenced with one CO line. ♦[...]

Features Confe renc e Call s Strata DK Dig ital Sing le Line T elephon e 5/99 25 Step 2: (Optional) Add More Caller s to a Conference or T andem Call ...or , if the called station is busy , you can press the /LQH button to r eturn t o the exis ting c all. Note If a cal led exte rnal number is busy , you must hang up and re-i nitiate the call . 5. I[...]

Features CO Line Queui ng 26 Strata DK Digital Si ngl e Line T elephone 5/99 CO Line Queu ing If all out going CO lines are busy , the CO Line Queui ng feature will ring your telepho ne when one i s availab le. ...or for T andem calls : press &QI 7 U Q and hang up. If only your teleph one is connected with two parties on external CO lines, y[...]

Features Direct Inward System Access (DISA) Strata DK Dig ital Sing le Line T elephon e 5/99 27 ➤ T o cancel CO Line Queuing Direct Inward System Access (DISA) Outside callers with tele phones tha t send Dual -tone Multi -frequency (DTMF) tones (push-b utton diali ng) can call in on CO line s programmed for DISA and dial st ations or outgo ing CO[...]

Features Direct Inwa rd System Access (DISA) 28 Strata DK Digital Si ngl e Line T elephone 5/99 ➤ T o make an outgoi ng call wit h DISA 4. If you hear bus y tone, press  . If the cal l is not answered a fter 6 ri ngs or 24 secon ds, whiche ver occurs fi rs t, yo u he ar busy tone . 5. When you hear dial tone, cal l again. 1. From outsi de the [...]

Features Direct Inward System Access (DISA) Strata DK Dig ital Sing le Line T elephon e 5/99 29 5. Press  to re set t he timer fo u r more minutes; otherwis e, the cal l disconnect s approxi mately one min. afte r the ton e. 6. Dial a t elephone number .[...]

Features Door Phone s 30 Strata DK Digital Si ngl e Line T elephone 5/99 Door Phones Y ou ca n call a do or phone and monitor th e immediate area surr ounding t he door phone. ➤ T o call/monitor a door phone ➤ T o pick up a door phone call t hat is ringi ng another s tation 1. Lift t he handset ...or lift t he ha ndset and pres s /LQH . Y ou he[...]

Features DTM F T one D i alin g wit h * and # Strata DK Dig ital Sing le Line T elephon e 5/99 31 DTMF T one Dialing with * and # Y ou may h ave to send * and  DTMF tones to some devi ces or servi ces, such a s a voice mai l device o r computer out put service. See your Sys tem Administr ator to fi nd out whet her the * button on you r telep hon[...]

Features Messa ge W a itin g 32 Strata DK Digital Si ngl e Line T elephone 5/99 Retrieve a Call on Hold Retrieve a Call on Exc lusive Hold Message W aiting If your station is idle o r busy on a c all while an other sta tion tr ies to con tact you, t he calli ng stati on can turn on the messa ge waitin g LED on your te lephone. Y our Message W aitin[...]

Features Messa ge Wai ting Strata DK Dig ital Sing le Line T elephon e 5/99 33 ➤ T o cancel the Message W aiting light 2. If your t elephone c alls a busy station or there is no ans wer , hang up and try later . The LED continu es to flash. ...or you ca n bypass this me ssage and listen to the next message by g oing on- hook and re peating Steps [...]

Features Messa ge W a itin g 34 Strata DK Digital Si ngl e Line T elephone 5/99 Set Message Waiting on Other T elephones After r eaching a b usy or u nanswered t elephone equi pped with a Message W aitin g indicat or , you can set a Mes sage W aiting indi cation o n the call ed telep hone. A flashing l amp or LED at the called tele phone indi cates[...]

Features Overri de Call s Strata DK Dig ital Sing le Line T elephon e 5/99 35 Overr ide Call s Busy Overr ide enabl es you to se nd a tone t o a busy st ation to indicate that a call is waiting. Any s tation can i nitiate Busy Override. Off- hook Call Announc e is anoth er way to cont act a bus y statio n; it le ts you spea k to a digi tal teleph o[...]

Features Paging An nouncem ents 36 Strata DK Digital Si ngl e Line T elephone 5/99 T oll Restriction Override S tations ca n be ind ividually r estrict ed from maki ng toll ca lls. Each station can be allowed o r denied s pecific area and of fice codes, long distance informati on calls , intern ational calls and /or opera tor -assi sted calls . Y o[...]

Features Repea t Last Nu mber Diale d Strata DK Dig ital Sing le Line T elephon e 5/99 37 Repeat La st Numbe r Di al ed This fea ture en ables you to easil y redial th e last numbe r calle d. See your S ystem Admin istrato r if this f eature do esn’ t work. The  button o n your telephone may have been p rogrammed for DTMF tones, rather t han S[...]

Features Speed Dia l 38 Strata DK Digital Si ngl e Line T elephone 5/99 Speed Di al Speed Dial enables you to call a telep hone number by dialing a brief a ccess code , instea d of having to dial t he ent ire telepho ne number . There are two typ es of Sp eed Dial number s: S tation Speed Dial numbers, whi ch you can a ssign to Speed Dial locati on[...]

Features Ti med Rem inders Strata DK Dig ital Sing le Line T elephon e 5/99 39 ➤ T o speed dial call Tim ed R em i n d e r s Y ou ca n set fiv e separate r eminders at your sta tion. At the t ime (hour a nd minute) set by you, your tele phone beeps . Y ou can set the remind er to occu r once or o n a daily basis. 1. Lift t he handset ...or lift t[...]

Features Timed R emind ers 40 Strata DK Digital Si ngl e Line T elephone 5/99 ➤ T o cancel a T imed Reminder 7. T o cancel the beeping/ message prior t o 30 second s, take th e phone of f- hook. 1. Press [ DN], then the number of the timed remind er (  ~  ) you want to c ancel. Y ou can only can cel one remin der at a time[...]

Strata DK Dig ital Sing le Line T elephon e 5/99 41 T oshiba V oice Mail Systems 3 This chap ter e xplains ho w to progra m your telep hone fo r Call Forwa rd and messa ge retrieva l when using a T oshiba V oice Mail Sy stem with you r St rata DK syst em. Refer t o the appro priate T oshiba V oice Mai l user gui de for more in formation: ♦ Strata[...]

T oshiba V oice Mai l Syst ems Setting Ca ll Forward 42 Strata DK Digital Si ngl e Line T elephone 5/99 ➤ T o stor e the voice mail ID code ➤ T o cancel the voice mail ID code 1. Lift t he handset ...or lift t he ha ndset and pres s /LQH . Y ou hear dial tone. 2. Press  . Y ou hear confirmation to ne.    is the acc[...]

T oshiba V oice Mai l Syst ems V oice M ail Messa ge Retrie val Strata DK Dig ital Sing le Line T elephon e 5/99 43 Call Forward T o T oshiba V oice Systems By se tting Call F o rwar d to t h e T osh iba V oice M ail Sy stem on yo ur tele p hone , informat io n about the call wil l aut omat ic ally be sent t o the V oice Mail syst em, so that the c[...]

T oshiba V oice Mai l Syst ems V oice Mail Messag e Retriev al 44 Strata DK Digital Si ngl e Line T elephone 5/99 ➤ T o r etrieve mess ages 1. When the Msg Lamp flash es, li ft the handset . 2. Press 0VJ ...or pre ss /LQH , then 0VJ ...or p ress  ...or p ress /LQH +  . The V oice Mail System is called and you a re autom[...]

Strata DK Dig ital Sing le Line T elephon e 5/99 45 Access Codes A This appe ndix conta ins acces s codes fo r outs ide Speed Dial numbers, CO l ines, Paging Gro up and Pagin g Zone Codes. CO Line Acce ss Codes Y our syst em may requir e that yo u enter a CO li ne code when yo u make an outs ide call. Th e codes are listed in Ta b l e 4 . See your [...]

T oshiba V oice Mai l Syst ems CO Line Access Codes 46 Strata DK Digital Si ngl e Line T elephone 5/99 T able 4 CO Lin e Acces s Codes System CO Line Access Co des DK14  or a or a  DK16e a nd 16  or a or a DK40i a nd DK40  or  [...]

T oshiba V oice Mai l Syst ems Paging Acc ess Code s Strata DK Dig ital Sing le Line T elephon e 5/99 47 Paging Access Codes Y our tel ephone can be a ssigned t o page group(s) . T elephones can be a member of more than one group an d each g roup can hav e as many as 1 20 stations. St ation us ers can acce ss each gr oup separa tely by di aling an [...]

T oshiba V oice Mai l Syst ems Speed Dia l Access Codes 48 Strata DK Digital Si ngl e Line T elephone 5/99 Speed Dial Acces s Codes The number of stati on and sys tem sp eed dia l numbers ava ilable to you de pends on t he size of your company’ s telep hone syste m. Check with you r System Administ rator t o find out which codes app ly to your sy[...]

Strata DK Dig ital Sing le Line T elephon e 5/99 49 Centrex Application B Y our syst em may be equi pped with t he Centrex Application, wh ich enhance s its featur e capabilit y when inst alled beh ind a Centr ex or PBX system. Y our telephone may have ac cess to on e or more of the enhanc ed Centrex features listed below . Flexible Director y Numb[...]

T oshiba V oice Mai l Syst ems Ringi ng Repe at 50 Strata DK Digital Si ngl e Line T elephone 5/99 Ringing Repeat The dist inctive ring patt erns avai lable i n your Centr ex system a re automat ically repeat ed with your digital telephon e, enablin g you to ans wer appropr iately f or eithe r outside , inside o r callba ck calls. Delayed Ringing C[...]

Strata DK Dig ital Sing le Line T elephon e 5/99 51 Index A ABR, 11 ACB, 13 access code s, 45 speed di al, 48 account code call s, 9 ACD, 12 answerin g, 7 , 8 attenda nt consol e callin g, 12 automa tic busy r edial, 11 automa tic call di stribut ion (see ACD) auto matic c allba ck, 12 automa tic callba ck (see ACB), 13 B backgrou nd music (se e BG[...]

Index E ~ V 52 Strata DK Digital Si ngl e Line T elephone 5/99 E emer genc y call t o a console , 14 overri de of forc ed account code, 9 exclusi ve hol d, 31 , 32 execu tive overr ide, 35 externa l paging z ones, 47 F flas h a CO l i n e, 6 flexib le direc tory number ing, 49 forced acc ount codes, 9 H +ROG , 2 hold, 20 , 31 , 32 I integr ated ser[...]