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A good user manual
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First and foremost, an user manual of Toshiba Strata DK Admin should contain:
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Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Toshiba Strata DK Admin alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Toshiba Strata DK Admin, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Toshiba service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Toshiba Strata DK Admin.
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After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
March 1999 7 26+,%$ T elecommunicati on Systems D ivision Digital Business Telephone Systems DK Admin/DK Backup Release 4 User Guide[...]
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Page 2
Publication Infor mation T oshiba America Info rmatio n Syste ms, Inc., T eleco mmuni ca ti on Systems Div isi on, rese rve s the rig ht, witho ut pr ior notic e, to revi se this in form a tion publ icatio n for any reason , includ ing, but no t lim it ed to, ut ilizati on of ne w ad vances in the state of tec hnical a rts o r to simply cha ng e th[...]
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Page 3
i Contents Contents Introduction Organizati on ..................... .................. ........................... ........................... ...................... ....................... vii Conventions.... ........................... ........................... ........................... .................. .................. .................[...]
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Page 4
ii DKAdmin/DKBackup DOS Only PC from CD-ROM....................... .................. ........................... ........................... ......... 21 DOS only PC fr om Floppy Disks ........................... ........................... ........................... ................. .2 1 Step 5: R un DKBackup Program ....................... ...[...]
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Page 5
iii Contents Speed Dial Programming Sectio n ........................ .................. ......... .................. ......... ......... .......... ........ 68 System Spee d Dial Numbers .................................. ........................... .................. ....................... .... 68 Station Spe ed Dial Numbers................. ...[...]
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Page 6
iv DKAdmin/DKBackup Direct Connection to Strata DK .................................... ........................... ........................... ................ 130 Connecti on to Stra ta DK Via To shiba Data Interface Units .............................. ........................... .................. ........................... ......... ....... 1[...]
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Page 7
vii Introduction This User Guide intr oduces you to the DKAdmi n/DKBackup pr ograms (previ ously cal led 280Admin/28 0Backup) whic h support t he Strat a DK14, DK16e, DK40 and DK424 digi tal telepho ne systems. Note DKAdmin/DKBackup Re lease 4 soft ware suppor ts Strata DK14 , DK16e, DK40, DK280 and DK424 s ystems. It guid es you step -by-step to m[...]
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Page 8
Conve ntions –––– ––––––––– ––––– ––––––––– –––––––– ––––––––– –––––––– –––––– –––––––– –––––––– ––––––––– viii DKAdmin/DKBackup ♦ Appendix B – DK424 RCTUE/F Upgrade Using DKAdmin [...]
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Page 9
––––––––– ––––– ––––––––– –––––––– –––––––– ––––––––– –––––– –––––––– –––––––– ––– Related Docume ntation ix Related Documentation The foll owing document s can be us ed to refer ence more in formation ab[...]
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Page 10
How T o Use T his Manu al –––––––– –––––– –––––––– ––––––––– –––––––– ––––––––– ––––– ––––––––– –––––––– ––– x DKAdmin/DKBackup[...]
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Page 11
1 The Grand T our The Grand T our 1 Important! ● DKAdmin/DKBacku p support all r eleas es of th e Strata DK14, DK1 6e, DK40, DK280 , and DK424 (all pr oce ssors). This guide r ef ers to t hese syst ems as Strata DK s ystems. ● DKAdmin/DKBacku p pr ograms d o not support S trata DK8 , DK16, or any DK24/56/ 96 re l e a s e s . The T oshiba Strat [...]
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Page 12
Basic O perati ons ––––––––– ––––– ––––––––– –––––––– ––––––––– –––––––– –––––– –––––––– –––––––– ––––––––– 2 DKAdmin/DKBackup ♦ V oice mail mess age waiti ng ID codes ♦ Statio n and syste[...]
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Page 13
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– –––––––– Basic Op er atio ns 3 The Grand T our The tabl e below li sts the op tions for each menu. A c heck mark ( ✓[...]
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Page 14
Scre en Co nvent ion s –––––––– –––––––––––––– ––––––––––––––– –––––––––––––– ––––––––––– –––––––– –––––– 4 DKAdmin/DKBackup Screen Conventions All DKAdmin/DKBac kup screen s are or ganized in a si [...]
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Page 15
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– –––––– Screen Conve nt ions 5 The Grand T our ♦ Find featur e : Many of the scr eens in th e DKAdmin/DKBackup p rograms [...]
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Page 16
Scre en Co nvent ion s –––––––– –––––––––––––– ––––––––––––––– –––––––––––––– ––––––––––– –––––––– –––––– 6 DKAdmin/DKBackup[...]
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Page 17
7 Installing DKAdmin Installing DKAdmin 2 Step 1: Check System Requirem ents For opti mum perfor mance, run DKAdmin on a personal computer wit h the fol lowing minimum specifications: ♦ IBM-c ompat ib le Pe nt ium® p ersonal compu te r ♦ 100MB or l arg er hard dr ive ♦ CD-ROM or 3.5" 1. 44KB high-densit y floppy d rive Note DKAdmin soft[...]
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Page 18
Step 2: Power Up DKAdm in PC ––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––– 8 DKAdmin/DKBackup ● Fr om C:280ADMINData , type del *. ntx and press Enter . ● Fr om C:280ADMINXXX.DK , t[...]
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Page 19
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– –– Step 3: (Option al) Make Ins tallation Floppy Dis ks 9 Installing DKAdmin Step 3: (Opti onal) Make Instal lation Flop py Disks From Windows If you wish to ins tall DKAdmin on a PC that d[...]
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Page 20
Step 4: Inst al l DKAd min ––––– ––––––––– –––––––– ––––––––– –––––––––––––– –––––––––––––– –––––––––––––– 10 DKAdmin/DKBackup Step 4: Install DKAdmin DKAdmin is a DOS a pplication pr ogram that can be in[...]
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Page 21
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––– Step 4: Install D KAdmin 11 Installing DKAdmin Notes ● If you i nstalle d DKAdmin for th e first ti me, a 280ADMIN dire ct[...]
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Page 22
Step 5: Run DKAdmin Program ––––– –––––––– ––––––––– –––––––– –––––––––––––– –––––––––––––– ––––––––– 12 DKAdmin/DKBackup ● If you up graded an e xisting DKAdmi n program, you r customer database has been mainta in[...]
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Page 23
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– ––––– Step 5 : Run DKAdmin Pro gram 13 Installing DKAdmin 6. Highligh t Yes and press Enter . If you choose No, yo ur new pa sswords are no t inst al[...]
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Page 24
Step 5: Run DKAdmin Program ––––– –––––––– ––––––––– –––––––– –––––––––––––– –––––––––––––– ––––––––– 14 DKAdmin/DKBackup 6. From Advance d Program Setti ngs screen (shown at right), check only t he Suggest MS-DOS mo[...]
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Page 25
––––––––– –––––––––––––– –––––––––––––– ––––––––––––– Step 6: Connect to th e Strata DK T elephone System 15 Installing DKAdmin 9. Sele ct the Mi sc T ab scre en (shown at right ). 10. On ly the ite ms in th e T e rmin a tion, O ther a nd W indows sh[...]
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Page 26
Step 6: Connect to the S trata DK T elephone Sy stem ––––––––– –––––––––––––– –––––––––––––– –––––––––––––– 16 DKAdmin/DKBackup[...]
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Page 27
17 Installing DKBackup Installing DKBackup 3 Step 1: Check System Requirem ents For opti mum perfor mance, run DKBac kup on a persona l computer with the f ollowing minimum specifications: ♦ IBM-compa tible 386/48 6 personal computer or higher l evel ♦ 20M B or la rger har d driv e ♦ CD-ROM or 3.5" 1. 44KB high-densit y floppy d rive Not[...]
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Page 28
Step 2: Power Up DKBackup PC –––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– 18 DKAdmin/DKBackup ● Fr om C:280BCKUPData , type del *.ntx and pr ess Enter . ● Fr om C:280BCKUPXXX.DK , t y[...]
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Page 29
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– –– Step 3: (Option al) Make Ins tallation Floppy Dis ks 19 Installing DKBackup Step 3: (Opti onal) Make Instal lation Flop py Disks From Windows If you wi sh to install DKBac kup on a PC th[...]
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Page 30
Step 4: Inst al l DKBa ckup ––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––––––––– –––––––– ––– 20 DKAdmin/DKBackup Step 4: Install DKBackup DKBackup is a DOS applicat ion pr ogram that ca n be i[...]
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Page 31
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– –– Step 4: In stal l DKB ackup 21 Installing DKBackup Notes ● If you i nstalle d DKBackup for t he first t ime, a 280BCKUP di re[...]
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Page 32
Step 5: Run DKBack up Program ––––––– –––––––– ––––––––– ––––––––––– –––––––– ––––––––– –––––––– –––––– 22 DKAdmin/DKBackup Notes ● If you i nstalle d DKBackup for t he first t ime, a 280BCKUP di rectory wa s create [...]
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Page 33
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––– Step 5: Run DKBackup Pro gram 23 Installing DKBackup 5. After co mpleting yo ur password setup, press Esc . The message Do You Want To Copy User F[...]
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Page 34
Step 5: Run DKBack up Program ––––––– –––––––– ––––––––– ––––––––––– –––––––– ––––––––– –––––––– –––––– 24 DKAdmin/DKBackup 6. From Advance d Program Setti ngs screen (shown at right), check only t he Suggest MS-DOS mo[...]
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Page 35
––––––––– –––––––––––––– –––––––––––––– ––––––––––––– Step 6: Connect to th e Strata DK T elephone System 25 Installing DKBackup 9. Sele ct the Mi sc T ab scre en (shown at right ). 10. On ly the ite ms in th e T e rmin a tion, O ther a nd W indows s[...]
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Page 36
Step 6: Connect to the S trata DK T elephone Sy stem ––––––––– –––––––––––––– –––––––––––––– –––––––––––––– 26 DKAdmin/DKBackup[...]
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Page 37
27 Using DKAdmin/DKBackup Using DKAdmin/DKBackup 4 This chap ter shows y ou how to log on and off DKAdmin /DKBackup, use t he pull- down menus and s elect sys tem option s, respond t o system an d error mes sages, and d escribes the keyboard conventio ns used in t he progra ms. Before Y ou Start Before usin g DKAdmin/DKBackup, you must: ♦ Connect[...]
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Page 38
Logging On –––– ––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– –––––––– ––––––––– ––––––––––– 28 DKAdmin/DKBackup If you ha ve entere d your User ID and passwo rd correct ly ,[...]
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Page 39
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– –––– Logg ing On 29 Using DKAdmin/DKBackup Figure 4 DKAdmin Main Menu Options 1089 File Administra[...]
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Page 40
Logging On –––– ––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– –––––––– ––––––––– ––––––––––– 30 DKAdmin/DKBackup DKBackup ➤ T o log on to DKBack up 1. After po wering up yo[...]
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Page 41
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– –––– Keyboa rd Conventi ons 31 Using DKAdmin/DKBackup Keyboard Con ventions While worki ng within D KAdmin/DKBa ckup, you can [...]
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Page 42
Usin g the P ull- Dow n Me nus –––––––– –––––––– ––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––– 32 DKAdmin/DKBackup Using the Pu ll-Down Menus Y ou c an pe rf orm a ll basi c opera tions from the Ma[...]
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Page 43
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– –––– Logg ing Off 33 Using DKAdmin/DKBackup Loggin g Off ➤ T o exit the DKAdmin/DKBackup system [...]
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Page 44
Logging Off – ––––––––– –––––––– ––––––––– –––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––– 34 DKAdmin/DKBackup[...]
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Page 45
35 File Menu File Menu 5 This chap ter give s you step- by-step i nstruction s on using t he option s availa ble on the File Menu. The options ar e: ♦ Select Cu st omer ♦ Mainta in Customer File ♦ Dial DK ♦ Hangup Connec tion ♦ T ransfer DK Data ♦ About ♦ Exit Quick-start Proce dures for Using DKAdmin For an Existing Custome r ➤ T o[...]
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Page 46
Maint ain C ustom er Fil e ––––––––– ––––––––– –––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––– 36 DKAdmin/DKBackup For a New Customer ➤ T o quickly use DKAd min with a new in stallation o[...]
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Page 47
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– –––– Maintai n Customer File 37 File Menu ➤ T o cre ate a cu stomer r ecord or up grade a customer’ s pr ocessor 1. Press [...]
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Page 48
Maint ain C ustom er Fil e ––––––––– ––––––––– –––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––– 38 DKAdmin/DKBackup After Connect Enter the Afte r Connect St ring when call ing into a Stra t[...]
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Page 49
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– Sele ct C us tom er 39 File Menu Note See Appe ndix A – Connecti ng to Strata DK for DIU, modem, an d Af[...]
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Page 50
Dial DK ––––––––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––– 40 DKAdmin/DKBackup 2. Press Enter and the Customer List d isplays. 3. Highli[...]
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Page 51
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– ––––––– Dial DK 41 File Menu Important! ● In or der for t he DKAdmin/DKBack up Backup/Re s[...]
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Page 52
Hangu p Connecti on ––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– 42 DKAdmin/DKBackup 3. Pressin g Enter from the last fi eld on the screen, s aves the ne w i[...]
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Page 53
43 Administration Menu (DKAdmin) Administration Menu (DKAdmin) 6 Note The Adminis tration Menu is only a vailabl e in the DKAdmin program. The Ch eck Processo r T ype, Backup/ Restore Dat a, and V iew/Print Data appear i n both the DKAdmin Administ ration Men u and the DKBack up Backup Me nu. These fun ctions are ident ical (e.g., scr eens, operat [...]
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Page 54
V iew Cabinet D iagram ––––––– ––––––––– –––––––– ––––––––– ––––– ––––––––– –––––––– ––––––––– –––––––– ––– 44 DKAdmin/DKBackup V i ew Cabinet Diagram The base a nd expansi on cabinet diagram displ ay[...]
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Page 55
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––– System/S tati on Admini stra tio n 45 Administration Menu (DKAdmin) While you c an assign these att ributes to individual port s, stati on a[...]
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Page 56
System /Station Adm inistrati on –––––––––– –––––––– ––––––––– –––––––– ––––––––– ––––––––––– –––––––– –––––– 46 DKAdmin/DKBackup Programming/Updating S ystem ➤ T o progr am or update the en tire syst em or an [...]
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Page 57
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––– System/S tati on Admini stra tio n 47 Administration Menu (DKAdmin) Note Y ou cannot duplicate DI D numbers. ...or if you would li ke t o ch[...]
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Page 58
System /Station Adm inistrati on –––––––––– –––––––– ––––––––– –––––––– ––––––––– ––––––––––– –––––––– –––––– 48 DKAdmin/DKBackup For in formatio n on select ing printers, see Chapter 8 – Options Menu . See Fig[...]
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Page 59
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––– System/S tati on Admini stra tio n 49 Administration Menu (DKAdmin) System LCD Messages (F8) ➤ T o set or cha nge available s y stem LCD m[...]
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Page 60
System /Station Adm inistrati on –––––––––– –––––––– ––––––––– –––––––– ––––––––– ––––––––––– –––––––– –––––– 50 DKAdmin/DKBackup ♦ Press the spacebar to toggle between av ailable opti ons, or enable (i ndicate[...]
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Page 61
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––– System/S tati on Admini stra tio n 51 Administration Menu (DKAdmin) Change V erified A.C. If selec t ed fo r th is fea ture, a stati on ca n[...]
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Page 62
System /Station Adm inistrati on –––––––––– –––––––– ––––––––– –––––––– ––––––––– ––––––––––– –––––––– –––––– 52 DKAdmin/DKBackup Ringing Line Pre feren ce A user , by going off-ho ok (or by pres sing the Speaker[...]
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Page 63
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––– System/S tati on Admini stra tio n 53 Administration Menu (DKAdmin) Copy Range (F2) ➤ T o copy a r ange of attri butes 1. Press F2 from th[...]
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Page 64
System /Station Adm inistrati on –––––––––– –––––––– ––––––––– –––––––– ––––––––– ––––––––––– –––––––– –––––– 54 DKAdmin/DKBackup Flexible Button Assignments ( F5) ➤ T o view or change fle xible butt on assignm[...]
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Page 65
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––– System/S tati on Admini stra tio n 55 Administration Menu (DKAdmin) 4. Press Ctrl + F2 again . A pop-up dialog b ox display s (shown at righ[...]
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Page 66
System /Station Adm inistrati on –––––––––– –––––––– ––––––––– –––––––– ––––––––– ––––––––––– –––––––– –––––– 56 DKAdmin/DKBackup System Messages ( F8) ➤ T o assign system messa ges ➤ Press F8 from the P ort [...]
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Page 67
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––– System/S tati on Admini stra tio n 57 Administration Menu (DKAdmin) Printout Examples Customer Name PCB Placement Per Program 03 Assignments[...]
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Page 68
System /Station Adm inistrati on –––––––––– –––––––– ––––––––– –––––––– ––––––––– ––––––––––– –––––––– –––––– 58 DKAdmin/DKBackup Figure 10 Basic T elephone /Port Assignments (prints out w ith System/Station Admi[...]
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Page 69
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––– System/S tati on Admini stra tio n 59 Administration Menu (DKAdmin) Figure 1 1 Station Attributes by S tation (prints out wi th current port[...]
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Page 70
System /Station Adm inistrati on –––––––––– –––––––– ––––––––– –––––––– ––––––––– ––––––––––– –––––––– –––––– 60 DKAdmin/DKBackup Figure 14 Station Persona l LCD Messag es by Station (prints out wi th current por[...]
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Page 71
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– F lexible B utton Programm ing Sectio n 61 Administration Menu (DKAdmin) Flexible Butt on Programmin g Section The Flexi ble Key Prog ramming Secti on option i[...]
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Page 72
Flexibl e Button Prog ramming Section ––––––––– ––––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– 62 DKAdmin/DKBackup 3. Press F2 to make the key a Primary DN, F3 a Secondar y DN, F4 a Phantom DN, or F6 to change t h[...]
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Page 73
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– F lexible B utton Programm ing Sectio n 63 Administration Menu (DKAdmin) 4. Press Ctrl + F2 again . A pop-up dialog b ox display s (shown at right). 5. T ype t[...]
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Page 74
Flexibl e Button Prog ramming Section ––––––––– ––––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– 64 DKAdmin/DKBackup ➤ T o copy th e featur es from one port to another 1. Highligh t the LED you wi sh to copy and p[...]
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Page 75
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– F lexible B utton Programm ing Sectio n 65 Administration Menu (DKAdmin) ➤ T o assign mor e than one speed d ial number 1. Follow th e procedur e for chan gi[...]
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Page 76
Flexibl e Button Prog ramming Section ––––––––– ––––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– 66 DKAdmin/DKBackup The sele cted feature r eplaces t he pre vious fea ture. Notes ● Y ou can onl y assign a feature[...]
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Page 77
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– F lexible B utton Programm ing Sectio n 67 Administration Menu (DKAdmin) ➤ T o edit your attendant c onsole fl exible butt on assignment s 1. Highligh t the [...]
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Page 78
Speed Dia l Programming Section – ––––––––– –––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––– 68 DKAdmin/DKBackup Speed Di al Programming Section The Speed Di al Progra mming Section option in the Admin istr[...]
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Page 79
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– ––– Speed Dial Pro gramming Sec tion 69 Administration Menu (DKAdmin) Station Speed Dial Numb ers ➤ T o edit sta tion speed dial number assignme nts 1.[...]
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Page 80
ACD Administra tion ––––––– –––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––– 70 DKAdmin/DKBackup CAUTION! The DKAdmin PC must be c onnected to the Strata DK to up load a[...]
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Page 81
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– –––––– ACD Admini stratio n 71 Administration Menu (DKAdmin) 2. Highligh t the prog ram number and pre ss F3 . The Edit P [...]
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Page 82
ACD Administra tion ––––––– –––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––– 72 DKAdmin/DKBackup 5. Follow Step 2 ~ Step 4 of “T o edit ACD programs” on Page 70 . AC[...]
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Page 83
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– ––––– Program Ad ministration Section 73 Administration Menu (DKAdmin) Program Administration Section The Progr am Administra tion Sect ion optio n i[...]
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Page 84
Program Ad ministration Section –––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––– 74 DKAdmin/DKBackup After s electing the progr am, you have t he following o ptions: ♦ Press F2 to pull th e [...]
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Page 85
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– ––––– Program Ad ministration Section 75 Administration Menu (DKAdmin) ➤ T o edit a pr ogram 1. Press F3 a nd the Directo ry Numbers Assi gnme nts [...]
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Page 86
Program Ad ministration Section –––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––– 76 DKAdmin/DKBackup When using DKAdmi n, Ta b l e 5 pr ovid es impo rtant infor mati on reg a rding speci fic p[...]
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Page 87
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––– Security Mai ntenance Sec tion 77 Administration Menu (DKAdmin) Security Maintenance Section The Securi ty Mainte nance Secti on option (lev[...]
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Page 88
Security Maintena nce Section ––––––– –––––––– ––––––––– –––––––– –––––––––––––– –––––––––––––– ––––––––– 78 DKAdmin/DKBackup Note The passwor d levels (0 ~ 9) ar e based on a hierarc hal system. Thi s means tha [...]
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Page 89
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––– Security Mai ntenance Sec tion 79 Administration Menu (DKAdmin) *1 1-8 0 91 1 Spec ial [DN] No tifi catio n A ssign ment s (R4) *12 0 ANI St[...]
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Page 90
Security Maintena nce Section ––––––– –––––––– ––––––––– –––––––– –––––––––––––– –––––––––––––– ––––––––– 80 DKAdmin/DKBackup *62-2 0 Non-ISDN Statio n Outgoing C all Pad Level (R4) *62-3 0 Non-ISDN Sta tion Inco[...]
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Page 91
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––– Security Mai ntenance Sec tion 81 Administration Menu (DKAdmin) 09 8 Auto At tendant Prompt/ Station Assignments 10-1 8 System Assignments 1[...]
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Page 92
Security Maintena nce Section ––––––– –––––––– ––––––––– –––––––– –––––––––––––– –––––––––––––– ––––––––– 82 DKAdmin/DKBackup 30 5 Station Cl ass of Servic e 31 5 Station Cl ass of Servic e 32 5 Automati c Prefer[...]
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Page 93
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––– Security Mai ntenance Sec tion 83 Administration Menu (DKAdmin) 53 8 LCR Sch edule Ass ignments fo r LCR Plans 54 8 LCR R oute Defi nition T[...]
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Page 94
Security Maintena nce Section ––––––– –––––––– ––––––––– –––––––– –––––––––––––– –––––––––––––– ––––––––– 84 DKAdmin/DKBackup 85 5 CO/Li ne/Station Ringing Assignmen ts (DA Y 2 12- Second D elay) 86 5 CO/Li ne/St[...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––– Direct ory Number Administra tion 85 Administration Menu (DKAdmin) Directory Num ber Administration Note This opt ion cannot be used by St rata DK[...]
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Direct ory Number Administr ation ––––––––––– –––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––– 86 DKAdmin/DKBackup to change the range of numbers used for a ll the por ts, pres s F5 . A pop-up bo x displa[...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––– Direct ory Number Administra tion 87 Administration Menu (DKAdmin) 4. Highligh t the 24s Dl y field for the desi red DN. The spa cebar togg les th[...]
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Direct ory Number Administr ation ––––––––––– –––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––– 88 DKAdmin/DKBackup ➤ T o set/chang e CO Line flexibl e key assignment s 1. From the Di rectory Number for [...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– –––––– DNIS Administratio n 89 Administration Menu (DKAdmin) DNIS Administration Note This opt ion cannot be used by St ra[...]
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DNIS A dministratio n –––––– –––––––– –––––––– ––––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– 90 DKAdmin/DKBackup Note Each fie ld has onl y two selec tions. Use the spaceb ar or +/- key [...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– –––––– DNIS Administratio n 91 Administration Menu (DKAdmin) 5. Highligh t the DA Y Ring fi eld and en ter the d esired DA[...]
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Distri buted Hunt G roup A dministratio n ––––––––––– ––––––––– –––––––– –––––––––––––– –––––––––––––– –––––– 92 DKAdmin/DKBackup DNIS T e nant Lock Assignments ➤ T o s et/c h ange pass word s for stat io n po rt num ber s 1[...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– – Call Forwa rd As signme nts 93 Administration Menu (DKAdmin) 3. T ype a DH Group [DN] (up t o four dig its) and press Enter . If t[...]
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E91 1/CAMA T runk Programs (R4 Onl y) –––––––––– ––––––––– –––––––– ––––––––– –––––––– –––––––––––––– ––– 94 DKAdmin/DKBackup 4. Highligh t the next Cal l Forward T ype field. A defa ult value (All, Busy , No Answer , Busy/ No A[...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––––––– E91 1/CAMA T runk Programs ( R4 Only) 95 Administration Menu (DKAdmin) The Str ata DK16e a nd DK424 acc omplish es this with a special interf ace betwe en the KSU[...]
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E91 1/CAMA T runk Programs (R4 Onl y) –––––––––– ––––––––– –––––––– ––––––––– –––––––– –––––––––––––– ––– 96 DKAdmin/DKBackup ➤ T o use the St rata DK’ s pr ogram fil es to edit 1. Press F2 a nd the DK Code dial og box disp [...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– – ISD N Pro gram s (R4 On ly) 97 Administration Menu (DKAdmin) ISDN Programs (R4 Only) Note This opt ion cannot be used by St rata D[...]
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Backup/ Restore Data –––––––––– ––––––––– –––––––– –––––––––––––– –––––––––––––– ––––––––––– ––––––––– 98 DKAdmin/DKBackup Note If the Problem: Unable to Establish C ommunications screen display s, fo[...]
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Page 109
99 Backup Menu (DKBackup) Backup Menu (DKBackup) 7 Note The Backup Men u is only a vailable in the DKBack up program. The Check Proce ssor T ype, Backup/Restore Data, and V iew/Print Data a ppear in bo th the DKBacku p Backup Me nu and th e DKAdmin Adminis tration Menu . These fu nctions a re ident ical (e.g., scr eens, operat ions, commands , etc.[...]
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Check Process or T ype –––––––––– ––––––––– –––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––– 100 DKAdmin/DKBackup Check Proc essor T ype ➤ T o check pr ocessor type 1. Select a customer [...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– ––– Backup Data 101 Backup Menu (DKBackup) The DK System Pr ogram File screen displ ays lis ting the[...]
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Restore Data ––––––––– –––––––––––––– ––––––––––– ––––––––– –––––––– –––––––– ––––––––– –––––––––––––– 102 DKAdmin/DKBackup ● The DK System P rogram File lis t is displaye d (see Step [...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– –– Restore Data 103 Backup Menu (DKBackup) Notes ● When you back up PRGALL, the DK sec urity code, s[...]
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Restore Data ––––––––– –––––––––––––– ––––––––––– ––––––––– –––––––– –––––––– ––––––––– –––––––––––––– 104 DKAdmin/DKBackup Important! These messages di splay 6. Press Enter a nd the fol[...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– –– Restore Data 105 Backup Menu (DKBackup) 7. After co m ple ting the s teps on t he scre en, press En[...]
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Restore Data ––––––––– –––––––––––––– ––––––––––– ––––––––– –––––––– –––––––– ––––––––– –––––––––––––– 106 DKAdmin/DKBackup 9. After r eading the screen i n Step 7, pr ess Enter . The sc[...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– –––––– U pgrade 107 Backup Menu (DKBackup) 16. Pr ess Enter fr om the scree n above. DKAdmin/ [...]
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Upgrad e ––––––– ––––––––– –––––––– –––––– –––––––– ––––––––– –––––––– –––––––– –––––––––––––– ––––––––– 108 DKAdmin/DKBackup ● When upgradi ng from an RCTU Re lease 1 or 2 t o[...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– –––––– U pgrade 109 Backup Menu (DKBackup) If the foll owin g mes s age di spl ays: Problem: U[...]
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Upgrad e ––––––– ––––––––– –––––––– –––––– –––––––– ––––––––– –––––––– –––––––– –––––––––––––– ––––––––– 11 0 DKAdmin/DKBackup 8. Press Enter and then se lect the processor type [...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– –––––– U pgrade 111 Backup Menu (DKBackup) 14. Pr ess Enter a nd the follo wing scr een displa[...]
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Upgrad e ––––––– ––––––––– –––––––– –––––– –––––––– ––––––––– –––––––– –––––––– –––––––––––––– ––––––––– 11 2 DKAdmin/DKBackup 16. Se lect the DKAdmin/ DKBackup PC COM port baud [...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– –––––– U pgrade 11 3 Backup Menu (DKBackup) Note For Relea se 2, o nly the f ollowing messa ge[...]
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Upgrad e ––––––– ––––––––– –––––––– –––––– –––––––– ––––––––– –––––––– –––––––– –––––––––––––– ––––––––– 11 4 DKAdmin/DKBackup Important! When using DKAdmin /DKBackup, the fol lo[...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– – View /Print Data 11 5 Backup Menu (DKBackup) one at a time (f or example: PRGALL), ins te ad o f taggi[...]
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V iew/Pr int D ata –––––––––– ––––––––––– –––––––– ––––––––– –––––––– ––––––––– –––––––––––––– ––––––––––– 11 6 DKAdmin/DKBackup[...]
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11 7 Option s Menu Options Menu 8 This chapte r gives you step-by-st ep ins tructions on using the options ava il abl e on the Options Menu. They are: ♦ Syst em In stal la tio n ♦ Company Gener al Infor mation (DKAdmin o nly) ♦ Screen T ype/Color Install ation ♦ Printer T ype Selection ♦ Syste m Miscell aneous V ariables ♦ User Pass wor[...]
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System Installat ion ––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– 11 8 DKAdmin/DKBackup Screen T ype/Color Installation ➤ T o change your moni tor or color[...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––– Sys tem Insta llation 11 9 Option s Menu ➤ T o c hang e the color of an item 1. From the po p-up dial og box, [...]
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System Installat ion ––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– 120 DKAdmin/DKBackup ➤ T o sele ct printer 1. T ype p . The Printout Destinat ion Selec t[...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––– Sys tem Insta llation 121 Option s Menu 3. When you have completed y our selec tions, press Enter . A Save Para [...]
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System Installat ion ––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– 122 DKAdmin/DKBackup ➤ T o add user s and assign passwords Note See T able 7 for a l ist [...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––– Sys tem Insta llation 123 Option s Menu T able 7 Password Level Menu Acce ss File Menu Password A ccess L evel S[...]
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System Installat ion ––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– 124 DKAdmin/DKBackup ➤ T o change user or password in formation for a n existing use r 1.[...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– – Sys tem U tilit ies 125 Option s Menu ➤ T o display t he communicati on setting s 1. T ype o . The O[...]
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System Utilitie s ––––––– –––––––– ––––––––– –––––––– ––––––––– –––––––––––––– –––––––––––––– ––––––––––– 126 DKAdmin/DKBackup[...]
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127 Connecting to Strata DK A This appe ndix shows ho w to connect a DKAdmi n/DKBackup PC to the Strat a DK. Hardware Requirements The DK Adm in/DK Back up PC is req uired to ed it or c hang e a St rata D K cus tome r data base file with or wi thout being c onnected t o a Strata DK t elephone syst em. A PC equipped wit h DKAdmin/DKBackup e nables y[...]
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PIOU/PIOUS/RSSU/RSIU Setu p –– –––––––––––––– –––––––––––––– –––––––––––––– –––––––––––– –––––––– ––– 128 DKAdmin/DKBackup ♦ DKAdmin/DKBackup PC directly co nnected to th e Strata DK – 50 f eet maximum (s ee Figu[...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– ––– Calling St rata DK Usi ng the Dial er 129 Calling Strata DK Using the Dialer The DK Diale r is used only to establi sh a modem-modem or DIU to DIU/mo[...]
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Direct Conn ection to Strata DK ––– ––––––––– –––––––– ––––––––– ––––– ––––––––– –––––––– –––––––– ––––––––– 130 DKAdmin/DKBackup Direct Connection to Strata DK Important! DK Diale r Setup is not r equir ed for dir[...]
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––––––––– –––––––––––––– –––––––––––––– ––––––––– Conne ction to Strata DK Via T oshiba Data Interfa ce Units 131 Connection to Strata DK V ia T oshiba Data Interface Units Customer Dialer Setup ♦ DIU String: ATS2=43~~~ATDDYYY (YYY is the interco m or dir [...]
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Page 142
Remote M odem Conn ection to External Mode m/TTY Po rt –––––––– –––––––– –––––––––––––– –––––––––––––– ––– 132 DKAdmin/DKBackup Remote Modem Connection to External Modem/TTY Port Communication Setup (See Co mmun icati on Se tu p in Chapter 8 – Opt ions M[...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––– Voice Call T r ansf erre d t o Mode m Conn ecti on 133 5. After t he DKAdmin/DKBackup session i s complete , go to the F ile Menu and pre ss h to hang up th e connection. V o ic[...]
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V oic e Call T r a nsf er red t o Mode m Conne cti on ––––––––– ––––––––––– ––––––––– –––––––– ––––––––– –––––––– ––– 134 DKAdmin/DKBackup T o Mak e Connection 1. From File Menu, type d . 2. Highligh t the cust omer from the c ustomer l[...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––– Remo t e Modem Conn ectio n to Mo dem Po ol 135 Remote Modem Connection to Modem Pool Communication Setup ♦ DIU i n itiali zati o n strin g: use defau l t val u es. Use def[...]
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Remot e Modem Connec tion to Mo dem Pool ––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––– 136 DKAdmin/DKBackup T o Mak e Connection 1. From the Fi le Menu sel ect Dial DK a nd press Enter . 2. Highligh t the cust omer fo[...]
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––––––––– –––––––––––––– –––––––––––––– –––––––– PC DIU/DIU Modem Pool Connection to Strata DK Modem 137 PC DIU/DIU Modem Pool Connection to Strata DK Modem V oice Call First, then Modem to M odem Connection Communication Setup ♦ Use defau lt values . Custom[...]
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Page 148
PC DIU/ DIU Modem Po ol Connection to Strata DK Modem ––––––––– ––––––––– –––––––– ––––––––– ––––––––––– 138 DKAdmin/DKBackup T o Mak e Connection 1. Select Customer from the Dial DK Opt ion. 2. C a ll att e ndan t at cus tome r S trata DK fr o m remo te dig[...]
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––––––––– –––––––––––––– –––––––––––––– –––––––– PC DIU/DIU Modem Pool Connection to Strata DK Modem 139 PC DIU/DIU Modem Pool Connection to Strata DK Modem DIU to DIU Connection, the n Modem to Modem Connection Communication Setup ♦ Use defau lt values . Cu[...]
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PC DIU/ DIU Modem Po ol Connection to Strata DK Modem ––––––––– ––––––––– –––––––– ––––––––– ––––––––––– 140 DKAdmin/DKBackup T o Mak e Connection 1. Highligh t Customer from the Dial DK Option and press Enter . 2. Highligh t the a ppropriat e custome r , th[...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– ––– PDIU-DS Modem Pool In stallation 141 PDIU-DS Modem Pool Installation T o Mak e Connection When conn ecting a PDIU-DS to a modem f or modem po ol oper[...]
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PDIU-DS Modem Poo l Installation –––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– ––––––––– 142 DKAdmin/DKBackup 2. PDIU-DS po rt Program 20 op tions: LED 01, 02, 04, and 17 on; a ll oth er LEDs of f for P[...]
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––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– ––– PDIU-DS Modem Pool In stallation 143 4. Set the PIOU or PIOUS SW3 swit ch to the TTY position (RSSU i s always TTY , SW3 is not requ ired). Note The [...]
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PDIU-DS Modem Poo l Installation –––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– ––––––––– 144 DKAdmin/DKBackup PPCT (Modular to DB25) Adaptor, Modified Wiring for Connecting TTY Jack to an External Modem[...]
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Page 155
145 DK424 RCTUE/F Upgrade Usi ng DKAdmin DK424 RCTUE/F Upgrade Using DKAdmin B This appe ndix discu sses cons iderations and steps for upgr ading the Strata DK42 4 digital busines s telephon e system to an RCTUE/F proce ssor . DKAdmin softwa re is requi red to upgr ade a DK14, DK16e, DK40 or any DK280/ DK424 RCTUA, RCTUB, RCTUBA/BB, or RCTUC/D data[...]
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Page 156
Upgrad ing to RCTUE/F –––– –––––––– –––––––– ––––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– 146 DKAdmin/DKBackup 5. Using the Backup/Rest ore Data f unction on the Adminis tration Menu, d own[...]
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––––––––– –––––––––––––– –––––––––––––– –– Important Things to Do Aft er Upgrading to an RCT UE/F Process or 147 DK424 RCTUE/F Upgrade Usi ng DKAdmin process or , remove the MBJU fr om DK424 Base Cabi net per Chapte r 5 – DK424 Insta llatio n in th e Strata I/M Manual ,[...]
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Page 158
Importan t Things to Do After Upgradin g to an RCTUE/F Processor –––––––––––– –––––––––––––– –––––––––––––– 148 DKAdmin/DKBackup[...]
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149 Upgrading Strata DK Systems to DK424 Release 4.0 Upgrading Strata DK Systems to DK424 Release 4.0 C The foll owing impor tant it ems must be c onsidered when upgra ding th e DK14, DK16e, DK40, DK280, and DK424 Re lease 1~3 systems to a DK424 Release 4.0. A new feat ure in DK424 Rel ease 4.0 i s increa sed stati on capaci ty in sys tems contai n[...]
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Page 160
DK42 4 Rele ase 4 .0 Up grad e Pro ce dure ––––––– ––––––––– –––––––– –––––––––––––– –––––––––––––– ––––––––– 150 DKAdmin/DKBackup DK42 4 Rel ea s e 4. 0 Upgrad e Procedure 1. Using DKAdmin or DKBackup Release 4.0, download t he[...]
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Page 161
––––––––– –––––––––––––– –––––––––––––– ––––––––––––– U pgrading St rata DK Sys tems to DK4 24 Releas e 4.0 151 Upgrading Strata DK Systems to DK424 Release 4.0 Upgrading Strata DK Systems to DK424 Rel ease 4.0 1. Power d own the syst em before remov[...]
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Upgrad ing Strata DK Sy stems t o DK424 Re lease 4.0 –––––– –––––––––––––– –––––––––––––– –––––––––––––– ––– 152 DKAdmin/DKBackup Backplane Connector IC10 P1 Program ROMS IC9, 10, 11, and 12 To RCTUBA/RSIU Connectors CD5 RCTUBB4 CBRUK Heartbeat LED[...]
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––––––––– –––––––––––––– –––––––––––––– ––––––––––––– U pgrading St rata DK Sys tems to DK4 24 Releas e 4.0 153 Upgrading Strata DK Systems to DK424 Release 4.0 5. U s ing a s mall s c rewd river, careful ly remo v e the f our R O Ms or fl ash mem or[...]
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DK42 4 Rele ase 4 .0 Up grad e Pro gr amm ing Ex ampl e ––– ––––––––– –––––––– –––––––– ––––––––– –––––––––––––– 154 DKAdmin/DKBackup DK42 4 Rel ease 4. 0 Upgrad e Progr ammin g Examp le Important! When upgr ading to DK424 Rel ease 4.0 fr om a lowe[...]
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Page 165
––––––––– –––––––––––––– –––––––––––––– ––––––––––––– D K424 Re lease 4.0 U pgrade Prog ramming Exam ple 155 Upgrading Strata DK Systems to DK424 Release 4.0 System/Station Adminis tration Screen Be fore/After Release 4.0 Upg rade Figure 33 shows the[...]
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Page 166
DK42 4 Rele ase 4 .0 Up grad e Pro gr amm ing Ex ampl e ––– ––––––––– –––––––– –––––––– ––––––––– –––––––––––––– 156 DKAdmin/DKBackup Figure 33 System/Stati on Administration Scre en for RCTUE3/F3 Befo re Release 4 Upgrade Figure 34 System/Stati on[...]
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Page 167
––––––––– –––––––––––––– –––––––––––––– ––––––––––––– D K424 Re lease 4.0 U pgrade Prog ramming Exam ple 157 Upgrading Strata DK Systems to DK424 Release 4.0 Program Changes Before /After Release 4 .0 Upgrade The followi ng examples show the type of [...]
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Page 168
DK42 4 Rele ase 4 .0 Up grad e Pro gr amm ing Ex ampl e ––– ––––––––– –––––––– –––––––– ––––––––– –––––––––––––– 158 DKAdmin/DKBackup Programs * 04, 05, 09 There is no change t o the data in these program s when upgrad ing to Rele ase 4.0. Note tha[...]
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Page 169
––––––––– –––––––––––––– –––––––––––––– ––––––––––––– D K424 Re lease 4.0 U pgrade Prog ramming Exam ple 159 Upgrading Strata DK Systems to DK424 Release 4.0 If the DID Interce pt Destin ation is the Kitche n T elephone ( PDN 107), data in this p rog[...]
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Page 170
DK42 4 Rele ase 4 .0 Up grad e Pro gr amm ing Ex ampl e ––– ––––––––– –––––––– –––––––– ––––––––– –––––––––––––– 160 DKAdmin/DKBackup Program * 33 If the Back Ro om telephone (PDN 1 19) is programmed as th e Owner of PhDN 500, the data in Program *[...]
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Page 171
161 Index Index A ACD admini strati on , 70 agent pr ograms , 72 edit ACD pr ograms , 70 edit ag ent progra ms , 72 view note s on prog ram , 71 , 75 ACD/DID assi gnments , 114 add-on-mod ule change as signed fe ature , 64 clea r port , 64 copy fea ture , 64 edit as signments , 63 make assi gnments to anot her port , 63 admini strati on ACD , 70 ad[...]
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162 DKAdmin/DKBackup C call f orward assignmen ts , 93 set/ch ange assi gnments , 93 use syst em program fi les to e dit , 94 calli ng Strata DK using dial er , 129 CAMA trunk prog rams (see E9 11/CAMA trunk programs check pr ocessor t ype option , 100 , 102 , 108 CO line , 55 access c odes , 91 flexib le key assign ments , 88 COM port , 124 , 127 [...]
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163 Index screen c onvention s , 4 secu rity , 78 softw a re re le ase , 38 system re quirement s , 7 usin g , 27 DKBackup about , 42 backu p/restor e , 99 chec k syst em , 17 instal l program , 18 softw a re re le ase , 38 DNIS address referen ce numbers , 90 admini strati on , 89 network t able ass ignments , 91 numb er/name/r ingin g/VM-ID assig[...]
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164 DKAdmin/DKBackup file , 35 , 115 , 131 , 13 3 item sel ec tor , 119 options , 117 passwo rd lev el access , 123 pull-do wn , 32 system i nstallat ion , 118 menu optio ns about , 42 ACD administ ration , 70 ACD agent pr ograms , 72 ACD programs , 70 add-on module but ton assignment s , 63 attenda nt consol e flexible b utton assignmen ts , 66 ca[...]
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165 Index print customer program , 115 port/s tation info rmation , 47 printe r selection sc reen , 115 printe r type sel ection , 119 select printer , 120 process or upgrade , 37 upgrade RCTU p rocessor , 107 program *04 , 76 , 108 , 112 , 114 , 158 *09 , 76 , 106 , 108 , 112 , 158 *17 , 158 *29 , 160 *33 , 160 *42-1 , 160 *42-2 , 160 00 , 101 , 1[...]
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166 DKAdmin/DKBackup selec t cu st omer opt i o n , 39 , 100 , 102 select printer , 120 serial communica tions port , 124 seria l ports baud rat e , 105 shif t-funct ion keys , 121 softw a re re le ase , 38 speed di al numbers assignmen ts , 55 chan ge , 48 edit st ation as signments , 69 edit sy stem assig nments , 68 programmin g , 68 set , 48 st[...]
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Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Boulevard, Irvine, CA 92618 Item Number: 4016158 Part Number: DKA-UG-ADBKP-VC[...]