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VeriFone 1000SE manual

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Table of contents for the manual

  • Page 1

    VeriFone Part Number 22902, Revision C PINpad 1000 SE Installation Guide[...]

  • Page 2

    All rights reserved. No part of the contents of this document ma y be reproduced or transmitted in any form witho ut the written permission of V eriFone, Inc. The information con tained in this document is subject to change w ithout notice. Altho ugh V eriFone has attempted to ensure the accuracy of the contents of this document, this document may [...]

  • Page 3

    PIN PAD 1000 SE I NSTALLATION G UI DE 1 C ONTENT S P REFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 4

    2 PIN PAD 1000SE I NSTALLATION G UI DE Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 C HAPTER 5 Troubleshooting Guidelines Display Panel Does Not Work . . . . . . . . . .[...]

  • Page 5

    PIN PAD 1000 SE I NSTALLATION G UI DE 3 P REFACE This guide is the primary source o f information for setting up and inst alling PINpad 1000 SE units. Audience This guide provides simple descriptions of PINp ad 1000 SE feature s, as well as basic information for anyone inst alling and configuring PINpad 1000 SE devices. Organization This guide is o[...]

  • Page 6

    P REFACE Guide Conventions 4 PIN PAD 1000SE I NSTALLATI ON G UIDE Guide Conventions V arious conventions are used to help quickly identify special formatting. T able 1 describes these conventions and pr ovides examples of their use. T able 1 Document Conventions Convention Meaning Example Blue T ext in blue indicates term s tha t ar e cro ss refere[...]

  • Page 7

    PIN PAD 1000 SE I NSTALLATION G UI DE 5 C HAPTER 1 Introduction This chapter provides a brief des cription of V eriFone’s PINpad 1000 SE device. Unit Overview The PINpad 1000 SE device is a peripheral dat a entry device that accept s and encrypts Personal Identification Numbers (PINs). T ypically , a PIN is a four- to twelve-digit code known only[...]

  • Page 8

    I NTRODUCTION Featur es and Benefits 6 PIN PAD 1000SE I NSTALLATI ON G UIDE The PED-compliant PINp ad 1000 SE incorporates a broad array of sophisticated security features to guard against fraud and a buse. This includes full support for the 3DES encryption st andard, and a choice of Master/Session or DUKPT (Derived Unique Key Per T ransaction) key[...]

  • Page 9

    I NTRODUCTION Featur es and Benefits PIN PAD 1000 SE I NSTALLATION G UI DE 7 Strong Fl exibility • Rugged and reliable design absorbs the hard knocks found at POS. • Removable privacy shield of fers optio n of supplement al physical security . • Optional key overlays allow localizing by language. • Well-p lanned shape works with existing V [...]

  • Page 10

    I NTRODUCTION Featur es and Benefits 8 PIN PAD 1000SE I NSTALLATI ON G UIDE[...]

  • Page 11

    PIN PAD 1000 SE I NSTALLATION G UI DE 9 C HAPTER 2 Setup This chapter describes the setup procedur e for PINpad 1000 SE unit s, in th e following sections: • Select Location • Unpack Shipping Carton • Examine Unit Features • Connect Unit to Controller • Connect Unit to a PC/A T (optional) • Use S tand Adapter • Use Privacy Shield • [...]

  • Page 12

    S ETUP Unpack Shipping Car ton 10 PIN PAD 1000SE I NSTALLATI ON G UIDE Electrical Considerations • Avoid using this product during electrical storms. • Avoid locations near electrical appli ances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, n eon signs, h ig[...]

  • Page 13

    S ETUP Examine Unit Features PIN PAD 1000 SE I NSTALLATION G UI DE 11 Examine Unit Features Before continuing the installa tion process, observe features of the PINpad 1000 SE unit. Figure 2 illustrates the basic feature s: Figure 2 PINp ad 1000 SE Features The PINpad 1000 SE unit includes the following featu res: • A display . • Three t ypes o[...]

  • Page 14

    S ETUP Connect Unit to a PC/A T (optional) 12 PIN PAD 1000SE I NSTALLATI ON G UIDE Figure 3 illustrates how to connect the PINp ad 1000 SE device to an Omni 37xx series terminal. For other terminal or controller connect ions, refer to the reference manual for that controller . Figure 3 PINp ad 1000 SE and T erminal Cable Connections 1 Disconnect po[...]

  • Page 15

    S ETUP Use S tand Adapter PIN PAD 1000 SE I NSTALLATION G UI DE 13 1 Disconnect power from the PC/A T . 2 Connect the end of the cord with the DB25 /DB9 connector to the PC/A T . 3 Connect the modular plug on the other end of the cord to th e PINpad 1000 SE device. 4 Plug the power supply cord into the socket at the base of the PC/A T connector . 5[...]

  • Page 16

    S ETUP Use S tand Adapter 14 PIN PAD 1000SE I NSTALLATI ON G UIDE Screw-Mounting the Adapter The st and adapter may also be screwed dir ectly to a wall or countertop. • Use screw anchors when fastening the a dapter to a cement or brick wall. • When fastening the pla te to drywall, the screws must go into the studs beh ind the wall. Screw anchor[...]

  • Page 17

    S ETUP Use Privacy Shield PIN PAD 1000 SE I NSTALLATION G UI DE 15 Use Privacy Shield Figure 7 shows an example of an inst alled privacy shield. Figure 7 Inst alled Privacy Shield Use Unit Star tu p Upon startup, the PINp ad 1000 SE briefly displays the version and da te (example: 4E00001 1 W94) followed by the idle prompt. Idle Prompt The idle pro[...]

  • Page 18

    S ETUP Use Unit 16 PIN PAD 1000SE I NSTALLATI ON G UIDE[...]

  • Page 19

    PIN PAD 1000 SE I NSTALLATION G UI DE 17 C HAPTER 3 S pecifications This chapter discusses power requirement s, dimensions, and other specifications of the PINpad 100 0 SE unit. Unit Power Requirement s PINpad 100 0 SE unit: 6-14 V DC maximum power 36. 5mA Te m p e r a t u r e Operating temperature: 0 o to 40 o C (32 o to 104 o F) Humidity Relative[...]

  • Page 20

    S PECIFICATIONS We i g h t 18 PIN PAD 1000SE I NSTALLATI ON G UIDE[...]

  • Page 21

    PIN PAD 1000 SE I NSTALLATION G UI DE 19 C HAPTER 4 Service and Support Maintenance and Cleaning PINpad 100 0 SE units have no user-serviceable part s. Unless otherwise instructed, do not, under any circumst ances, attempt any service, adjustment s, or repairs on this unit. T o clean the unit, periodically use a clea n cloth slightly dampened with [...]

  • Page 22

    S ERVICE AND S UPPORT Service Returns 20 PIN PAD 1000SE I NSTALLATI ON G UIDE 3 Select the MRA option from the automated message. The MRA de pa rtment is open Monday–Friday , 8 A.M.–7 P .M., EST . 4 Give the MRA represent ative the information gathered in S tep 1. If the list of serial numbers is lo ng, you can fax the list, along with the info[...]

  • Page 23

    S ERVICE AND S UPPORT Accessories and Documentation PIN PAD 1000 SE I NSTALLATION G UI DE 21 Accessories and Document ation V eriFone produces accessories and documentation for the PINp ad 1000 SE unit. When ordering, please refer to the part number in the lef t column. • V eriFone Online S tore at www .store.verifone.com • USA – V eriFone Cu[...]

  • Page 24

    S ERVICE AND S UPPORT Accessories and Documentation 22 PIN PAD 1000SE I NSTALLATI ON G UIDE Cleaning Kit 02746-01 V eriFone Cle aning Kit Document ation 22900 PINp ad 1000 SE Certifications and Regulations 22901 PINpad 100 0 SE Quick Installatio n Guide 22903 PINpad 100 0 SE Reference and Programmers Manual 22906 PINpad 100 0 SE S tand Adapter Quic[...]

  • Page 25

    PIN PAD 1000 SE I NSTALLATION G UI DE 23 C HAPTER 5 T roubleshooting Guidelines This chapter lists typical malfu nctions that may occur while operating a PINp ad 1000 SE unit and the appro priate corrective ac tion. If the problem pe rsists even after performing the ou tlin ed guidelines or if the problem is no t describe d, con t act your local V [...]

  • Page 26

    PINpad 1000 SE Installation Guide VeriFone Part Number 22902, Revision C Ve r i F o n e , I n c . 2455 Augustine Drive Santa Clar a CA 95 054-3002 T el: (800) V eriFone (837-4366) www .verifone.com[...]