Verizon MHS700L manual

User Guide MHS700L[...]

Contents 1. Getting Started ............................................................................................................................................................... 1 Overview .......................................................................................................................................................[...]

Preferences ................................................................................................................................................................................... 22 Software Update ...........................................................................................................................................[...]

1 1 Getting Started[...]

2 Overview Thank you for choosing the Ell ipsis Jetpack! Havi ng the Ellipsis Jetpack at your fingertips w ill allow you to access Verizon’ s 4G LTE network for fast uploads and dow nloads. You can also connect up to eight W i-Fi capabl e devices to the Internet at once – l aptops, tablets , eReaders, gaming consoles and more * - and experience[...]

3 Components 1. Power/Menu Button – Pow er the Jetpac k on/off and sw itch the menu Operations Actions Power On Press and hold the Power bu tton for 2 seconds to turn on. Power Off Press and hold the Power bu tton 3 seconds to turn off. Display Wake- Up When the display is off ( sleep mode), the first quick press of the Power but ton wakes up the[...]

4 Device Display Display Indicators[...]

5 Battery Manag ement Your Jetpac k is equipped w ith an internal, non -removabl e, rechargeable battery . It wil l work from its char ged battery alone, or w hen the device is plu gg ed into a pow er source . Note: Please do not attempt to open or disas semble this Jetpack. Doin g so may cause dama ge that voids y our warranty . Charge the ba tter[...]

6 2 Using Your Jetpack[...]

7 Accessing the Network Work effectivel y outside the home or office w ith the reliabl e broadband spe ed that the 4G LTE service prov ides. You can connect to the inte rnet at speed s that are up to 10 times faster than 3G, and keep up - to -date on all you r email corresponde nce, downloa d attachments, and acce ss your corporate in tranet. Mobil[...]

8 Using Your Jetpack for the First Time System Requirements Your computer, tablet, or othe r wireless dev ices need W i-Fi capabi lity and Internet brow ser software only . Your Jetpack is co m patibl e with all major operatin g systems and the latest versions o f browsers. Installing the 4G LTE SIM Card Your SIM (Subsc riber Iden tity M odule) car[...]

9 NOTE: Should your 4G S IM card be lost o r da maged, contact Veriz on Customer C are for a replacement. Charging the Battery Before using y our Jetpack, ensu re that the ba t tery is fully charged . Be sure to use the char ger that came wi th your Jetpack. NOTE: Your Jetpack is equipped with an inter nal rechargeable battery . You should never at[...]

10 Connecting to Your Jetpac k Wi -Fi Name (SSID) and Password Your default W i-Fi Name (SSID ) and Password c an be found on the Jetpack displ ay upon ini tial power up. You can also view your Wi -Fi Name and Pas sword using the follow ing steps. 1 Power on y our Jetpack. 2 Press (Power/M enu button) quickly w hen t he dis play is on. a. Press one[...]

11 Using Your Jetpack after S etup is Complete Mobile Hotspot to share connections You can use the Je t pack as a wireless mobi le hotspot to con nect up to a total of eight W i- Fi capable devi ces to the mobi le broadband netw ork. Wi -Fi and Web UI Admin Security The Jetpack comes from the factory with securi ty turned on. By default y our Wi-Fi[...]

12 3 Jetpack Settings[...]

13 Managing Your Jetpack Using the Web User Interface You can connect to the Web U I and customi ze your Jetpac k settings. 1 Connect your W i-Fi capable dev ice to t he Je tpack. 2 Open a web browser on you r connected devi ce and enter either o f these U RLs: http://my.jetpac k , or, http://192.168 .1.1 . 3 Sign in using the Admin Pass w ord . By[...]

14 My Jetpack Home The My Jetpack Home page allow s you to quickly access commonly used links and all available menu option s for your Je tpack. The My Jetpack Home page contains the followi ng quick link menu options:  Manage My Jetpack  My Acc ount & Tools  Help & Suppor t Manage My Jetpack The Manage My Jetpack quick links conta[...]

15 My Account & Tools The My A ccount & Tools quick links contain the foll owing options: My Verizon al lows y ou to manage you r account, pay you r bill, purchase accesso ries, and more. Register at http://veriz onwireless.com/my verizon . Click on Coverage Map to access the Ve rizon Wireless Coverage map. Click on Data Ca lculator to cal [...]

16 Data Usage The Data Usage page allow s you to obtain data usage and bil ling cycl e information for your mobile broadband plan. From the My Jetpack H ome page, selec t Data Usage , and y ou wil l see usage informa tion for yo ur mobile data plan , a nd w hen your billing cycle ends, when usa ge data is avail able. The follow ing information i s [...]

17 Connected Devices The Connected Dev i ces pa g e allow s you to view and edit devices that are curren tly connected to your Jetpac k. You can also bl ock and unbloc k device connections. Any devi ces blocked from connecting w ith the Jetpack can also be vi ewed. The Connected Dev i ces pa g e contains:  Connected Dev ices – Di splays the IP[...]

18  MAC A ddress – T he M AC address is a uni que netw ork identifier for this connected d evice.  Edit – Cli ck the pencil ic on or the device Name to edit a conne cted devi ce Name .  Max Device – Clicking it allows you to go to the Wi -Fi Settings menu to cha nge the maximum number of connected devi ces. Edit a Connected Device To[...]

19 Blocked Devices The Blocked Dev ices menu contains the following options:  Block Button – Click Block to di sconnect a conne ct ed devi ce and prev ent it from reconnecting. The blocked dev ice t hen appea rs in the Blocked Devices list. This option is available for use with each connec ted device, ex cept for your ow n device.  Blocked [...]

20 Jetpack Settings The Jetpack Sett ings page allows y ou to make dev ice changes, select mobi le network op tions, and update softw are. This functional ity is only availab le on the Jetpack W eb UI.  Jetpack  Wi - Fi  A dvanced Jetpack The Jetpack menu contai ns the follow ing options:  Jetpack A dmi n Pass word  Preferences  S[...]

21 3 Enter your current A dmin Password in the Cur rent pass w ord field. 4 Enter your new passw ord in the Enter ne w password field. 5 Re -enter your new pass word in the Re - enter pass word field. 6 Select a Security Q uestion fro m the dropdow n li st and enter the answ er in the box below the question. 7 Click Save Chan ges . NOTE : Ensu re y[...]

22 Preferences The Preferences menu contains the following op tions:  A utomatic shutdo wn – Select the le ngth of t ime before the Jetpac k will auto matically turn off if no devices are connecte d. The Jetpack will a utomatical ly shut down if the dev ice is running on battery power and no w ireless dev i ces ar e connecte d. To turn off the[...]

23  Last Update – Displ ays the date of the las t software upda t e.  Update His tory – Displ ays the software upda te history. Factory Reset The Factory Reset menu allow s you t o restore al l of your Jetpac k’s settin gs to facto ry default values. To rese t your Jetpack to original facto ry de fault settings, click Restore Factory De[...]

24 Please note that per forming a Factory Reset is a different process than per forming a Pow er Reset.  Factory Reset – returns de vice to factory de f ault settin gs.  Power Reset – restarts the dev ice. (Please re fer to Section 4 : Troubleshoo t ing for more details on Pow er Resets on page 39 o f this guide) Wi - Fi The Wi - Fi me nu[...]

25  Wi - Fi Pas sword – Use this setting to enter your desired W i-Fi password.  802 . 11 Mode – Use this settin g to chan g e the W i-Fi mode. The Jetpac k allow s devices using 802.11b , 802.11g, an d 802.11n to connec t to the wireless netw ork.  Security – Use this setti ng to select the desi red ty pe of Wi-Fi security used to e[...]

26 Click Continue on the Adv anced menu warning screen to access the Adv anced options:  Manual DNS (Domain Name Serv er)  SIM (Subscr iber Identit y Module)  Firewall  LAN (Local Area N etwork)  Port Filtering Manual DNS The Jetpack au tomatically selects a Domain Na me Server (D NS). The Ma nual DNS option allows y ou to manually s[...]

27 SIM The SIM menu allow s you t o loc k the SIM (Subscriber Identity M odule) card in your Jetpack . The SIM card insi de your Jetpac k can be loc ked with a PIN code for additional security. If locked, the P IN code must be entered before the Jetpack can co nnect to the Internet, whenever you pow er on your Jetpack . T he default PIN is 111 1 . [...]

28 To change SIM PIN, 1. You can change SIM PIN only when SIM PIN Lock Status enabled. 2. Select Change SI M PIN from Desired Action menu. 3. Enter current SIM PIN and enter new SIM PIN t wi ce. 4. Click Save Chan ges button . To unlock SIM , 1. When your Jetpac k is SI M PIN locked, and it is pow ered on, “ SIM PIN Locked . To Unlock go to http:[...]

29 2. Connect your dev ice through Wi-Fi. 3. Launch an interne t browser and open Jetpack W eb UI ( http://my.jetpac k or http://192.168.1.1 ). The Web UI pops up a window to enter SIM PIN. 4. Enter the curren t SIM PIN and click Unloc k IMPORTA NT! You wi ll be g iv en 3 attempts to enter a righ t PIN code. If you entered a wron g PIN three times,[...]

30 Firewall The Jetpack Fire w all determine s which Interne t tra ffic is allow ed. The Firewall menu contai ns the follow ing options:  VPN Pass through Mode – Tu rns the VPN featur e ON or OFF , all owi ng or preventing connected dev ices to establ ish a secure VPN connection. o When turned ON , this fe ature allow s VPN clients to connect [...]

31 LAN The LAN page gives you setting s and in formation about the Jetpack’s ne twork. The LAN menu contains the foll owing informa tion and options:  IPv4 (Internet Protocol version 4) o IP address – The IP address for the Jetpac k o Subnet mask – Th e Subnet mas k networ k setting for the Jetpack. The default value 255.255.255.0 is stand[...]

32 Port Filtering Port Filtering all ows y ou to block outgoing In ternet connections and permit only allow ed applications to access the In ternet. You can al so customiz e a list of all owed applicatio ns which permits only certain programs to connect to the In ternet. Be sure to cli ck Save Changes but ton to ensure that your new set tings ar e [...]

33  A pplications – select each por t filterin g application that needs to be able to access the Internet by chec k ing the bo x in front of one or mo re applications. When port filtering is turned ON , all other appli cations are bloc ked.  Custom A pplications – You can de fine your ow n applications, and then tu rn them on or off as ne[...]

34 Messages Messages display SM S messages sent to you by Verizon W ireless, and include a counter to reflect the nu mber of message s receiv ed. On the Jetpack The status ind icator on the Home screen di splays the number of mes sages to the righ t of the message icon. When a new message arri ves, the messa g e counter increas es and “ To v iew [...]

35 About Jetpack The About Jetpack page allow s you to view detailed information about Jetpac k Internet s tatus, device speci fic information , diagnostics, troubleshooting, and support. Th e A bout Jetpack page contains the foll owing menu option s:  Internet Status  Jetpack Info  Diagnostics  Logs  Jetpack Suppor t Internet Status[...]

36 Je tpack Info The Jetpack In fo page contai ns detailed in formation about your Jetpac k:  Manufacturer  Model  My Jetpack version Diagnostics The Diagnostics page is used p rimarily for troubl eshooting and re flects system lev el information abou t your Modem and th e 4G LTE network.[...]

37 Logs The Logs page allow s you t o tu rn loggin g ON or OFF and to delete system lo gs as needed. These logs record various opera tions and are used primari ly for troublesho oting. Default setting is OFF . To enable loggi ng, select ON , then clic k Save Chan ges button. Jetpack Support The Jetpack Sup port page contai ns the following sections[...]

38 4 Troubleshooting[...]

39 Overview When used prope rly, the Jetpac k is a hi ghly reliable product . Most probl ems can be attributed to one of the follow ing issu es:  System resources requir ed by the Jetpac k are being used by other devices.  Network covera ge is unav ailable due to the cov erag e area, account problems, or a ne twork problem. The follow ing tip[...]

40 How do I perfo rm a Factory Reset? To reset your Jetpac k back to factory default setti ngs, connect to your Jet pack via the W eb User Interface ( http:// my.jetpa ck , or, http://192.168 .1.1 ). Select Jetpack Setting s>Factory Reset . I cannot connec t to Wi -Fi after changing Wi-Fi password. Why ? Your Wi-Fi dev ices tend to save previ ou[...]

41 5 Product Specificatio ns and Regulatory Information[...]

42 Regulatory Statemen ts FCC Equipment Authorization ID: XHG-R700 This device co mplies wi th Part 15 of the FCC Rules. Opera tion is subje ct to the follow ing two conditions: (1) this device may not cause har mful interference , and (2) this devi ce must accept any interference received, incl uding interferen ce that may cause undesired operatio[...]

43 Safety Hazards Follow Safety Guidelines Always follow the applicabl e rules and regulations in t he area in w hich you are usin g your device. Turn you r device o ff in areas w here its use is not allow ed or when its use may cause interference or o ther pro blems. Electronic Dev ices Most modern el ectronic equipmen t is shielde d from radio f [...]

44 Blasting A reas In order to av oid interfering w ith blasting op erations, y our device shoul d be turned OFF when in a blasting area o r in an area w ith posted signs indicating tha t people in the area must tu rn off two-w ay radios. Please obey all signs and instru ctions when y ou are in and around a blasting area. Limited Warranty and Lia b[...]

45 The extent of the Compa ny’s li ability under this warran t y is li mited to the r epair or replace ment provided abov e and, in no ev ent, shall the Co mpa ny’s liability exceed the p urchase price paid by purchaser for the pro duct. Any impli ed warranties, includ ing any implied w arr anty o f merchant abili ty or fitness for a particular[...]

46 6 Glossary[...]

47 Glossary Term Definition 4G LTE Fourth Generation , Long-Term Ev olution 802.11(b/g/n) A set of W L AN com munication standards in the 2.4, 3.6, and 5 GHz frequency bands . Bps Bits per second Broadband High capacity , high speed transmissi on channel with a w ider bandwi dth than conventional modem lines. DHCP Dynamic Host Con f igurati on Prot[...]