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Vertical Communications 480I manual

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Table of contents for the manual

  • Page 1

    [...]

  • Page 2

    SOFTWARE LICENSE AGREEMENT Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a person al, worldwide, non-tran sferable, non-sublic enseable and non-excl usive , restricted use license to use Software in object form solely with the Equipm ent for which the Software was inten ded. This Product may integrate programs, li[...]

  • Page 3

    T able of Content s Overview ........................................................................................................................................ 1 General Requirements ................................................................................................................ 1 About this Guide .............................[...]

  • Page 4

    Limited Warranty ......................................................................................................................... 62 Exclusions ............................................................................................................................... .. 62 Warranty Re pair Serv i ces ...................................[...]

  • Page 5

    Overview This SIP 480i IP Phone Administration Guide provides information on the basic network setup that is required for the SIP 480i IP phone. It also includes details on the functioning and configuration of the 480i phone. General Requirement s • A SIP based IP PBX system or network installed and running with a number created for the new 480i [...]

  • Page 6

    Methods of Installation The firmware set up an d installation for the 480i can be done through the Options List available directly from the phone or through the Vertical 480i Web Client web interface. When the 480i is initialized for the firs t time, DHCP is enabled by default. The DHCP server passes information to the 480i so that it can configure[...]

  • Page 7

    The 480i’s Options List 1. Press the button on the phone to enter the options list. 2. Use the and to scroll through the list of options. 3. Press the Show softkey, the button or press the number corresponding to the option to select an option. 4. Use the softkeys to change a selected option. 5. Press the Done softkey at any time to save the chan[...]

  • Page 8

    1. Primary TFTP : This is the IP address of the TFTP server that the phone will use by default. If the TFTP address is obtained through DHCP, it will override this setting. If DHCP is ON, the primary TFTP is read only. 2. Alternate TFTP : This allows you to configure an alternate TFTP to use instead of the primary server. 3. Use Primary/Use Alterna[...]

  • Page 9

    11. Nortel This is used to specify if a Nortel NAT is being used. Select “Yes” to enable this feature if using a Nortel call server. Phone Status: The following options display the phone’s status or allow you to power cycle the phone or reset the phone to its factory default settings. 1. Network Status This shows the network status of the two[...]

  • Page 10

    The Vertical 4 80i Web Client To access the Vertical 480i Web Client , open your web browser (supports Internet Explorer and Gecko engine ba sed browsers like Firefox, Mozi lla or Netscape) and enter the phone’s IP address into th e address field, starting with the web prefix “http://”. In the side menu of the Vertical 480i Web Client , there[...]

  • Page 11

    480i IP Phone Configuration The Network and SIP options within the 480i phone can be configured from the phone or from the Vertical 480i Web Client web interface. Some options can also be set through the configuration files. Administrato r level options are password protected in both the phone and the web interface. Network DHCP automatically sends[...]

  • Page 12

    When an IP address has been assigned to the phone, you have the option to either continue configur ing the 480i through the button on the phone or to start using the Vertical 480i Web Client . See the section “The Vertical 480i Web Client” within this guide for details. From the Web Client: 1. Click on the Netwo rk sub- category under the ADMIN[...]

  • Page 13

    4. Select options 1-5 to change the information about the registrar and the proxy server. 5. Select option 6. User Name to change the user name. 6. Select option 7. Display Name to change the display name. 7. Select option 8. Screen Name to change the screen name. 8. Select option 9.Auth. Name to change the authentication name 9. Select option 10. [...]

  • Page 14

    Setting Parameters through Configuration Files The following are the parameters that can be used to configure the 480i phone through the configuration files - aastra.cfg and <mac>.c fg. The "aas tra.cfg" file configures the settings server wide, while the <mac> conf igures only the phones with the MAC address for which the fil[...]

  • Page 15

    Parameter headset mic volume Configurable through the p hone’s options list or the configuration files Network Settings: The following section contains the parame ters to configure the network settings . Parameter dhcp Configurable through the 4 80i's Options List, the Vertical 480i web client or through the configurat ion files Description [...]

  • Page 16

    Parameter ip Configurable through the 480i's Option s List, the Vertical 480i web client or through the configurat ion files Parameter subnet mask Configurable through the 4 80i's Options List, the Vertical 480i web client or through the configurat ion files Description The subnet mask IP address. Format IP address Default Value 255.255.2[...]

  • Page 17

    Configurable through the 4 80i's Options List, the Vertical 480i web client or through the configurat ion files Parameter dns1 Primary domain name servers’ IP address. For any of the IP address settings on the 480i a domain name value can be entered instead of an IP address. With the help of the domain name servers the domain na mes for such[...]

  • Page 18

    Configurable through the p hone’s option list, the web client or the configuration files Parameter alternate tftp server The ip address of the alternate tftp server Description ip Format 0.0.0.0 Default Value Not applicable Range alternate tftp server: 192.143.0.7 Example Configurable through the p hone’s option list, the web client or the conf[...]

  • Page 19

    Configurable through the web clie nt or the config uration files Parameter user pa sswo rd Password for the phone’s user Description Text – can be an alphanumeric combination. Maximum of 10 charac ters Format Not applicable Default Value Not applicable Range user password: bob132cat Example Configurable through the configuration files only Para[...]

  • Page 20

    Configurable through the configuration files only Parameter resync period Description Indicates how often in seco nds the phone will check for config parameter updates. 0: i ndicate s that this feature is disabled. Integer Format 600 Default Value 0 –2 ^ 31 - 1 Range resync period: 700 Example Configurable through the configuration files only Par[...]

  • Page 21

    VLAN and TOS/QOS: Type and Quality of Service DCSP ( Differentiated Sevices Code Point ) is a protocol for cla ssifying and controlling network traffic, so that certain types of traffic get precedence, while the quality of transmission is m aintained. The following table illustrates the DS CP–to-priority m apping structure. DSCP RANGE PRIORITY 0-[...]

  • Page 22

    Configurable through the configuration files only Parameter tos rtcp DSCP value for RTCP protocol Description Integer Format 32 Default Value 4 Default Priority 0-63 Range tos rtcp: 3 Example Parameter tos sip Configurable through the configuration files only Description DSCP value for sip protoco l Format Integer Default Value 24 Default Priority [...]

  • Page 23

    Configurable through the configuration files only Parameter tagging enabled Turns 802.1p tagging on or off Description Boolean. 0: 802.1p tagging is off. 1: 802.1p tagging is on Format 0 Default Value 0, 1 Range tagging enabled: 0 Example Configurable through the configuration files only Parameter VLAN id This parameter is used to set the VLAN id o[...]

  • Page 24

    Parameter time server1 Configurable through the 4 80i's Options List or the configuration files. Description The primary time server's IP address. If the time serv er is enabled, the value for time server1 will be used to req uest the time from. Format IP address Default Value 0.0.0.0 Range Not Applicable Example time server1: 192.168.0.5[...]

  • Page 25

    Configurable through the 4 80i's Options List or the configuration files Parameter date format This parameter allows the use r to cha nge the date to various formats. Description Integer Format 0 Default Value 0-7 Following table shows the format for the corresponding date format values: 0: WWW MMM DD 1: DD-MMM-YY 2: YYYY-MM-DD 3: DD/MM/YYYY 4[...]

  • Page 26

    Configurable through the configuration files only Parameter time zone code This parameter takes a ch aracter code that will identify the time zone. Description text Format est Default Value not applicable Range time zone code: pst Example Configurable through the configuration files only Parameter time zone minutes The minutes that the time zone is[...]

  • Page 27

    Configurable through the p hone’s options list or the configuration files Parameter dst minutes The minutes to which the daylight savings time should be adjusted by. Should be a positive integer. Description Integer Format 60 Default Value Not applicable Range dst minutes: 30 Example Configurable through the configuration files only Parameter dst[...]

  • Page 28

    Configurable through the configuration files only Parameter dst start hour The hour of the day in which the daylight savings time should come into effect. Info rmation for this parameter will be automatically populated once the time server and time zone name are configure d and foun d. Description Integer Format 2 Default Value 1-24 Range dst start[...]

  • Page 29

    Configurable through the configuration files only Parameter dst end day The day of the week on which the daylight savings time should end. Information for this parameter will be automatically populated once the time server and time zone name are configured and found. Description Integer Format 1 Default Value 1-7 Range dst end day: 4 Example Config[...]

  • Page 30

    Setting Parameters – SIP Settings The following parameters are the settings spe cific to SIP authentication. Configurable through the configuration files only Parameter service provider * If the service provider parameter is configured, the phone will automatically try to populate these sip settings in the following order if they are not already [...]

  • Page 31

    Parameter sip registrar p ort Configurable through the 4 80i's Options List, the Vertical 480i web client or through the configurat ion files Description The registrar's port number Format Integer Default Value 0 Range Not Applicable Example sip registrar port: 5060 Parameter sip registrar i p Configurable through the 4 80i's Options[...]

  • Page 32

    Configurable through the configuration files only Parameter sip digit timeout Represents the time in secon ds to configure the timeout between consecutive key presses. Description Integer Format 4 Default Value Not Applicable Range sip digit timeout: 6 Example Configurable only through the co nfiguration files. Parameter sip registratio n p eriod T[...]

  • Page 33

    Configurable through the configuration files only Parameter sip lineN mode Shared call appearance (0 :private/1:shared). (N=sip line number 1-9) Description integer Format 0 Default Value 0~2 (0: generic, 1:BroadSoft shared call appe ara nce, 2: enables Nortel MCS co nferencing supp ort on the IP phon e) Range sip lineN mode : 0 Example Configurabl[...]

  • Page 34

    Configurable through the confi guration files. Co nfigurations done through the 480i's Options List or the Vertical 480i web client affect the first line only. Parameter sip lineN screen name This is used to display text on the screen of the phone. You may want to set this parameter to display the phone use r' s name. Description Text For[...]

  • Page 35

    Configurable through the configuration files only Parameter sip use ba sic c odecs This parameter is used to reduce the codec li st size specified in the SDP portion of the SIP INVITE packet. This increases compat ibility with other vendor products that have a limit to the length of the code c list they are able to parse. This parameter overrides t[...]

  • Page 36

    Configurable through the configuration files only Parameter sip dial plan The regular expression used to config ure the local di al plan. Where ‘X ‘ is a digit; ‘*’ is the literal * present on the dialpad, and ‘#’ is the literal # present on the dialpad. All values must be within quotation marks. Description To configure the phone to us[...]

  • Page 37

    SIP Intercom Parameters The following 3 parameters are used to config ure the Intercom button functioning on the 480i. Intercom calls can be implemented either locall y from the phone, or through the SIP server. If your server has a supported intercom featur e, select the server -side implem entation. Parameter – sip intercom type Configurable th[...]

  • Page 38

    Setting parameters – Softkey Settings: Softkey Settings: This section describes the softkey parameters that can be configured on the 480i phone. There are twenty softkeys that can be configured. Thes e parameters can be configured either from the aastra.cfg or the <mac>.cfg file, depending upon whether you wish the settings to be server wid[...]

  • Page 39

    Value Character Meaning 1-9*# Same meaning as the keypad keys , 500ms pause E On-hook Softkey Positioning: Softkeys are positioned from the top left of the phone, down, and then from the top right, down, on each s creen. They are di splayed in the order that they are num bered, from softkey 1 to softkey 20. If more than six softkeys are conf igured[...]

  • Page 40

    Outgoing State In the outgoing state, the first key d isplayed on the screen will be a Dial softkey, used to dial your number after entering it (if Live Dialpad is off). To manipulate softkey positioning, ‘empty’ softkeys can be inserted in one or m ore states. The ‘empty’ softkey allows you to skip over a softkey position, to control the o[...]

  • Page 41

    Configurable through the configuration files only Parameter softkeyN val ue Description If the softkey is of type, line then value should be the line number that this soft key represents, from 5 up to 9 (1-4 are already hardcoded as the L1, L2, L3 and L4 hard key line/call appearances). If the softkey is of type, speeddial then value should be the [...]

  • Page 42

    Configurable through the configuration files only Parameter map conf key to maps the conference key to a custom d efined value Description string Format <empty> Default Value Any alphanumeric string, except “#”, “””, less than 1 0 charac ters Range map conf key to: "!,a,,,b, ,,#" Examples map conf key to: "1234#,,,!5&[...]

  • Page 43

    Firmware Upgrade The 480i phone uses TFTP to download files and upgrade its firmware. A TFTP server should host the firmware and other related confi guration files. The TFTP server should be ready and be able to accept connections anonymously (without a requirement for a user name and password). See Appendix C for information on setting up a TFTP s[...]

  • Page 44

    Figure 1 Figure 2 40 SIP 480i IP Phone Admin Guide[...]

  • Page 45

    Troubleshooting This section describes solutions to some most commonly occurring problems. Why does my phone display “Application missing”? If you have experienced networking issues while the phone was downloading the application from the TFTP server, it is possible that the phone can no longer retrieve the required firmware file. In the event [...]

  • Page 46

    6. Press the Cancel softkey to cancel the operation. Why does my phone display the “No Service” message? How to reset a user’s password? The phone willl display the “ No Service ” message if the SIP settings have not been set up correctly. Check that the SIP settings are correct in the phone. If using the co nfiguration files, this could [...]

  • Page 47

    Appendix A: Sample Configuration Files This section consists of the sample configur ation files nece ssary to configure the 480 i IP Phones. The general format is similar to c onfiguration files used by several Unix-based programs. Any text following a number sign (#) on a line is considered to be a comm ent, unless the # is contained with in doubl[...]

  • Page 48

    #---------------------------------------------------------------------- # DHCP Setting # ============ dhcp: 1 # DHCP enabled. # DHCP: # 0 = false, means DHCP is disabled. # 1 = true, means DHCP is enabled. # Notes: If DHCP is disabled, the following network settings will # have to be configured manually either through the configuration # files, the[...]

  • Page 49

    #---------------------------------------------------------------------- # SIP Registrar and Proxy Server Settings # ======================================= sip proxy ip: # IP of proxy server. # This should match the IP Address or FQDN # of the TeleVantage SIP Span sip proxy port: 5060 # 5060 is set by default. If FQDN is used, # set the sip proxy p[...]

  • Page 50

    #---------------------------------------------------------------------- # Softkey Settings (Vertical 480i) # ================================ # Softkeys can be set either server wide through the “aastra.cfg” # file or unique to each phone through the “<mac>.cfg” file. # Notes: Currently, there are a maximum of 20 user definable # soft[...]

  • Page 51

    # Notes: If the softkey state information is not defined # for a softkey, the phone will assume the softkey is to be # positioned in the Idle State menu. Some softkeys are # automatically added for certain states. These # automatically added state specific softkeys are: # "Pickup" and "Drop" in the connected state # "Dial&q[...]

  • Page 52

    #---------------------------------------------------------------------- # Example Softkey Speed Dials # =========================== # VERTICAL NOTE: # Softkeys have been preconfigured with options # that will work specifically with TeleVantage # Idle State Softkeys: # -------------------- softkey1 type: speeddial softkey1 label: "VoiceMail&quo[...]

  • Page 53

    # Connected State Softkeys: # ------------------------- softkey11 type: flash softkey11 label: "Flash" softkey11 value: flash #---------------------------------------------------------------------- # Programmable Key Settings (Vertical 9133i and 9112i) # ==================================================== # Programmable keys can be set e[...]

  • Page 54

    #---------------------------------------------------------------------- # SIP Codec Settings # ================== sip use basic codecs:1 # sip customized codec: payload=0;ptime=20;silsupp=on, # payload=8;ptime=20;silsupp=on, # payload=18;ptime=20;silsupp=on # sip use basic codecs # Using this parameter, phone will only use # pcma, pcmu and G729 # 1[...]

  • Page 55

    # The conference key is remapped as a speed dial that will # allow the user to set up a conference by doing the following: # - set up one or more calls # - press Conf (dials speed dial) # - server bridges calls into conference map conf key to: "!,5" # Allow the use of the intercom key; Three parameters needed # to be set. # range: # 1 pho[...]

  • Page 56

    <mac>.cfg # Vertical SIP Phone Sample Configuration File # ============================================ # Date: September 27, 2005 # File: Sample “<mac>.cfg” file # For Models: Vertical 480i, Vertical 9133i and Vertical 9112i # Notes: # The general format used here is similar to configuration files # used by several UNIX-based progr[...]

  • Page 57

    #---------------------------------------------------------------------- # Network Settings # ================ # For Network settings please refer to the sample “aastra.cfg” # file. #---------------------------------------------------------------------- # Line Settings # ============= # Lines should be set in the <mac>.cfg file since these[...]

  • Page 58

    # Example Softkey Speed Dials # --------------------------- # For the default softkey speed dials, please refer to the sample # “aastra.cfg” file. # Example User Specific Softkeys # ------------------------------ # Note: On Vertical 480i IP phones, softkeys 1 – 11 are predefined # with TeleVantage system functions. Please refer to the sample [...]

  • Page 59

    # Example User Specific Program Keys # ---------------------------------- # Note: On Vertical 9133i and 9112i IP phones, program key 1 is # predefined as a Flash key. Please refer to the sample # “aastra.cfg” file for details. # prgkey2 type: speeddial # prgkey2 label: "Home" # prgkey2 value: "9,16045551234" #---------------[...]

  • Page 60

    Appendix B: TFTP Server Set-up There are a number of TFTP servers availabl e . P u m p K I N i s o n e o f s u c h T F T P s e r v e r s . Use the keywords “pumpkin TFTP server” on Google and you should get the web site where you can download the software from. In stalling PumpKIN is st raightforward. To configure the directory from where you w[...]

  • Page 61

    Appendix C: Time Zone Nam es and Corresponding Codes Time Zone Name Time Zone Code Location AD-Andorra CET Europe AG-Antigua AST America AI-Anguilla AST America AL-Tirane CET Europe AN-Curacao AST America AR-Buenos Aires ART America AS-Pago Pago BST Pacific AT-Vienna CET Europe AU-Lord Howe LHS Australia AU-Tasmania EST Australia AU-Melbourne EST A[...]

  • Page 62

    Time Zone Name Time Zone Code Location BR-Porto Velho AMT America BR-Boa Vista AMT America BR-Manaus AMT America BR-Eirunepe ACT America BR-Rio Branco ACT America BS-Nassau EST America BY-Minsk EET Europe BZ-Belize CST America CA-Newfoundland NST America CA-Atlantic AST America CA-Eastern EST America CA-Saska tchewan EST America CA-Central CST Amer[...]

  • Page 63

    Time Zone Name Time Zone Code Location FO-Faeroe WET Atlantic FR-Paris CET Europe GB-London GMT Europe GB-Belfast GMT Europe GD-Grenada AST America GF-Cayenne GFT America GI-Gibraltar CET Europe GP-Guadeloupe AST America GR-Athens EET Europe GS-South Georgia GST Atlantic GT-Guatemala CST America GU-Guam CST Pacific GY-Guyana GYT America HK-Hong Kon[...]

  • Page 64

    Time Zone Name Time Zone Code Location MX-Cancun CST America MX-Merida CST America MX-Monterrey CST America MX-Mazatlan MST America MX-Chihuahua MST America MX-Hermosillo MST America MX-Tijuana PST America NI-Managua CST America NL-Amsterdam CET Europe NO-Oslo CET Europe NR-Nauru NRT Pa cif ic NU-Niue NUT Pacif ic NZ-Auckland NZS P acific NZ-Chatha[...]

  • Page 65

    Time Zone Name Time Zone Code Location RU-Anadyr ANA Asia SA-Saudi Arabia AST Asia SE-Stockholm CET Europe SG-Singapore SGT Asia SI-Ljubljana CET Europe SK-Bratislava CET Europe SM-San Marino CET Europe SR-Para maribo SRT America SV-El Salvador CST America TR-Istanbul EET Europe TT-Port of Spain AST America TW-Taipei CST Asia UA-Kiev EET Europe US-[...]

  • Page 66

    Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, e ither repair or replace the telephone set at no charge, if returned within the warranty perio[...]

  • Page 67

    Warranty Repair Services Should the set fail during the warranty period; In North America , please call: 1-800-574-1611 for further information. Outside North America , contact your sales representative for return instructions. You will be responsible for shipping charges, if any. Wh en you return this telephone for warranty service, you must prese[...]

  • Page 68

    Configuration File Index admin password , 14 alternate tftp server , 13 audio mode , 10 date , 20 default gateway , 12 dhcp , 11 dns1 , 12 dns2 , 12 domain name , 14 dst end day , 24 dst end hour , 24 dst end month , 23 dst end relative date , 23 dst end week , 24 dst minutes , 21 dst start day , 22 dst start hour , 23 dst start month , 22 dst star[...]