Vertical Communications DSU and DSU II manual

R DSU and DSU II Series Digital T elephone Systems LCD Speakerphone System Reference Manual MUTE SHIFT SPEAKER INTERCOM TRNS/CNF TAP HOLD OPER TUV PRS WXY DEF ABC QZ MNO JKL GHI 0 8 7 9 3 2 1 # 6 5 4 COMDIAL 2 ABC 1 3 DEF 6 MNO 5 JKL 4 GHI 7 PRS 8 TUV 9 WXY # 0 * SHIFT MUTE SPEAKER TRNS/CONF HOLD TAP MESSAGE R ●[...]

Comdial strives to de sign the features in our communications systems to be fully interactive with one anot her . However , this is no t always possible, as the combinations of accessories and features are too varied and ex tensive to insure total feature compatibility . Accordingly , some features identified in this publication will not operate if[...]

Contents 1 Introducing The LCD Speakerphone ................... 1 - 1 1 . 1 U s i n gT h i sG u i d e ............................... 1 - 1 1.2 Using Y our Speakerphon e ......................... 1 - 2 1.2.1 Using A Full-Duplex Speak e rphone ............ 1 - 3 1.2.2 Speakerphone User Guidelines ................ 1 - 4 1 . 3 K n o w i n gT h eL C DA[...]

3 A n s w e r i n gC a l l s ..................................... 3 - 1 3 . 1 A n s w e r i n gO u t s i d eC a l l s ......................... 3 - 1 3 . 2 A n s w e r i n gI n t e r c o m C a l l s ........................ 3 - 2 3 . 3 A n s w e r i n gC a l l sA tM o n i t o r e dS t a t i o n s .............. 3 - 2 3.4 Answering Night T ransferr[...]

6 . 2 T r a n s f e r r i n gC a l l s–S c r e e n e d ...................... 6 - 2 6 . 3 T r a n s f e r r i n gC a l l s–U n s c r e e n e d .................... 6 - 3 7 C o n f e r e n c i n g C a l l s ................................... 7 - 1 7 . 1 C o n f e r e n c i n gC a l l s .............................. 7 - 1 7 . 2 M a k i n gU n s[...]

8.22 Understanding The Data Button Light .............. 8 - 2 2 8.23 Using The IMIST Module ........................ 8 - 2 3 8.24 Using The Caller ID Feature ...................... 8 - 2 4 9 U s i n gN o n - V e r b a lM e s s a g i n g .......................... 9 - 1 9 . 1 M e s s a g eW a i t i n gL i g h tA n dM e s s a g i n g .............. 9[...]

Intr oducing The LCD Speakerphone 1.1 Using This Guide Chapter One provides you with a general o vervie w of your new speakerpho ne and its functions. The other ten chapters in this guide are clear and easy to follo w . The Chapters are numbered as follows: Chapter T wo: Programming Th e Attendant F eatures Chapter Three: Answering Calls Chapter F [...]

1.2 Using Y our Speakerphone When using your speakerphone, the microphone and loudspeaker are farther aw ay from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened. When microphones and loudspeak ers are close together (such as in a speakerpho ne), additional amplification typ[...]

1.2.1 Using A Full-Duplex Speakerphone The Impact SCS 8324F-** speak erphone uses the l atest full-duplex speakerpho ne technology . (Full-duple x technology enables both parties on a speakerphone call to speak simultaneously—half-duplex speakerphones allow only one perso n to speak at a time.) The 8324F-** will operate in either full-duplex or h[...]

1.2.2 Speakerphone User Guideli nes NO TE: The speak erphone user guidelines in this section that do not apply to the Impact S CS model 8324F-** when it is operating in full-duplex mode are so noted. Ho wever , when the 8324F-* * is in half-duplex mode or in “speec h training” mode, all of the follo wing guidelines are applicable. • Both part[...]

• When both you and the distant party use speakerphones, the sound-activated switches can occasionally detect both voices simultaneously, thus blocking out both voices. • To manually place a call using your speakerphone, 1. Press the INTERCOM or line b utton. 2. Dial the number . 3. When party answers, speak tow ard the telephone. • To automa[...]

2 ABC 1 3 DEF 6 MNO 5 JKL 4 GHI 7 PRS 8 TUV 9 WXY # 0 * SHIFT MUTE SPEAKER TRNS/CONF HOLD TAP MESSAGE T elephone Speaker Dialpad Handset Programmable Buttons Speaker Button Microphone Opening Intercom Button* SCS02B LCD Alphanumeric Display Interactive Buttons (NOT programmable) Shift Button Mute Button Hold Button Message W aiting Light T AP Butto[...]

Interactive Buttons (NOT programmable) LCD Alphanumeric Display T ransfer/ Conference Button Hold Button Intercom Button Programmable Buttons MUTE SHIFT SPEAKER INTERCOM TRNS/CNF TAP HOLD OPER TUV PRS WXY DEF ABC QZ MNO JKL GHI 0 8 7 9 3 2 1 # 6 5 4 AW 7 0 0 A R Handset Keypad TA P Button Message Wa i t i n g Light Microphone Opening Speaker Button[...]

1.3 Knowing The LCD Abbre viations The follo wing chart identifies the abbre viations that appear abov e your programmable button s on the LCD screen. LCD Screen Feature Section ADIAL A utomatic Dial 9.1 ALL All 7.5 ANS Answer 6.1 ARDL A utomatic Redial 4.3 BKSP Back Spa ce 9.2 BLOCK Block 7. 2 CAMP Camp 4.8, 4.9 CFWD Call F orward 7.5 CLBK Call Ba[...]

LCD Screen Feature Section O VER Override 4.10 P (follo wed by last number) P ort 7.6 PERS P ersonal 7 .5 PREV Pr eviou s Display 7.1 RECALL Recall 5.5 RECON R econnect 6.1 RING Ring T one 7.15 S (followed by last number) Station 5.1 SA VE Sav e Number 4.3 SDIAL Speed Dial 9.2 SEND Send T ransfer 6.1 SET Set 7.5 SOHV A Subdued Off Hook V oice Ann o[...]

1.4 Knowing Y our T elephone’ s Functions The LCD speakerphone pro vides many v ersatile features for your use. Refer to t he following list for the features a nd their functions. Alphanumeri c Display (Liquid Crystal Display—LCD) • Displays time, day, and date • Keeps you apprised of the status of your telephone • Provides programming pr[...]

Pr ogrammable Buttons • Allow you to store numbers for automatic dialing functions • Allow you to store telephone extension numbers for Direct Station Selection (DSS) • Indicate which lines are either in use or on hold ( green light) Speake r • Sounds distant party’s voice • Sounds ringing and call progress tones Shift Button • Allows[...]

1.5 Understan ding What the Lights Mean The lights on your telephone indicate the status of lines, features, and intercom. Next to a Direct Station Select (DSS)/ Busy Lamp Field (BLF) button: • Steady red = station is in use, or in Do Not Disturb. • Flashing red = station is receiving a call or station is calling you. • Fluttering red = stati[...]

Above the HOLD b utton (models 8012S a nd 8024S): • Flashing red = message awaits pick up. • Fluttering red = a utomatic station relocation has b een set. Next to the MESSA GE button (models 8312S, 8324S, and 8324F) • Flashing red = message awaits pick up. Next to the SPEAKER button: • On steady (with telephone on hook and busy) = speakerph[...]

1.7 Adusting Y our T elephone’ s Pe destal (Model s 8312S, 8324S and 8324F onl y) An adjustable pedestal is provided on your telephone to allo w you to select the most comfortable viewing angle. When you recei ve your telephone, it will be in its lo west position — down flu sh against the pedestal. Y ou can raise your telephone to one of three [...]

Pr ogramming The Attendant Features 2.1 Using Chapter T w o The main system operator , or attendant, should be familiar with all of the information contained in this chapter . It is user -friendly and designed with both the attendant and the station user’ s needs in mind. If you are the system attendant, you should closely study this chapter befo[...]

2.2 Creati ng The LCD Response Messa g es When you are busy or are aw ay from your desk, you can set a message at your telephone th at will be receiv ed by any L CD speak erphone within your system. Y our system provides two default messages: “Back at . . .” and “Call . . .” In addition, you can add eight customized messages, or you can cre[...]

Example: Create the message “T AKE MESSA GE” and program it into message location number 3. 1. Press INTERCOM ,d i a l ✳ # 05 . 2. Dial 3 # . 3. Dial 81, 21, 52, 32 12 61, 32, 73, 73, 21, 41, 32 TA K E space ME S SA GE 4. Dial ✳ , and press SPEAKER to end. 5. When you are finished creating and pro gramming messages, f i ll in the list on pa[...]

Letter Code T able Character Code Character Code Character Code A 21 a 24 SP A CE 12 B 22 b 25 ; 17 C 23 c 26 / 18 D 31 d 34 “ 19 E 32 e 35 . 27 F 33 f 36 , 28 G 41 g 44 : 29 H 42 h 45 1 01 I 43 i 46 2 02 J 51 j 54 3 03 K 52 k 55 4 04 L 53 l 56 5 05 M 61 m 64 6 06 N 62 n 65 7 07 O 63 o 66 8 08 P 71 p 74 9 09 Q 11 q 14 0 00 R7 2 r 7 5 S7 3 s 7 6 T[...]

LCD Message List Location Code Message Letter Codes 1 Back at System Message 2 Call System Message 3 4 5 6 7 8 9 0 GCA70–245 Programming The Attendant Featu res LCD Speakerphone Reference Manu al 2–5[...]

2.3 Direct Inward Station Dialing The direct inward sta t ion dialing (DISD) feature allo ws an external party to call an intercom station directly without assistance from the attendant (ov er a line programmed for DISD). As the system attendant, you may instruct callers to make DISD calls when necessa ry . Y ou may giv e the caller a DISD line num[...]

NO TE: The system wil l return the caller to DISD dial t one two additional times and then drop the line. • If called station is busy but is part of a hunt group , DISD call is routed to idle station in hunt group, if available; otherwise, the call is camped-on at dialed station. Hunt group is followed when caller hears ringing but receives no an[...]

2.4 Naming The System T elephones If you hav e an LCD speakerphone, this feature lets you kno w who is calling you. Y ou can assign either a personal name or a group name to each system telephone. This name can contain up to sev en letters and will show up in the user’ s display and/or i n the called party’ s display . T ypical names could be S[...]

Letter Code T able Character Code Character Code Character Code A 21 a 24 SP A CE 12 B 22 b 25 ; 17 C 23 c 26 / 18 D 31 d 34 “ 19 E 32 e 35 . 27 F 33 f 36 , 28 G 41 g 44 : 29 H 42 h 45 1 01 I 43 i 46 2 02 J 51 j 54 3 03 K 52 k 55 4 04 L 53 l 56 5 05 M 61 m 64 6 06 N 62 n 65 7 07 O 63 o 66 8 08 P 71 p 74 9 09 Q 11 q 14 0 00 R7 2 r 7 5 S7 3 s 7 6 T[...]

Station Names Record telephone names here. Copy this sheet for more record space. Ext Name Ext Name Ext Name Programming The Attendant Features GCA70–245 2–10 LCD S peakerphone Reference Manual[...]

Station Names Record telephone names here. Copy this sheet for more record space. Ext Name Ext Name Ext Name GCA70–245 Programming The Attendant Featu res LCD Speakerphone Reference Manual 2–11[...]

2.5 Setting The Music On Hold Feature Music that is pro vided to outside lines while tho s e lines are on hold can be enabled and disabled through the attendant’ s station: • To set the music on hold feature, 1. Press INTERCOM . 2. Dial ✳ #04 . 3. Press L1 (top, left-hand programmable button) to alternate the feature on and of f. —OR— —[...]

2.6 Setting The Night T ransf er Of Ringing Mode The day (or normal) ringing assignments of incoming lines can be transferred to a particu lar station or stations for of f-hour or special purpose answering (such line/station ringing assignments are made through class of service programming ). Additionally , stations can be arranged through c lass o[...]

2.7 Setti ng A Night T ransf er Button Because Night T ransfer is a commonly used f eature, you may wish to program a button to serve as the Night T ransfer b utton. • To program a Night-Transfer Button, 1. Press INTERCOM . 2. Dial ✳✳ 1 . 3. Press one of the programmable b uttons. 4. Press INTERCOM . 5. Dial ✳ #03 . 6. Press SPEAKER to end.[...]

2.9 Station Mes sage Detail Accounting (SMD A) Printout If your system is connected to a printer , you can c ommand the system to print se veral dif ferent types of reports and to delete all stored SMD A records. • To print an SMDA report, 1. Press INTERCOM . 2. Dial ✳ #07 . 3. Choose report to be printed: — dial 1# for station report — dia[...]

2.10 Storing The Sy stem Speed Dial Numbers And Names Y ou can store up t o 99 system speed dial numbers at your attendant telephone that ev ery system user can access from his or her telephone. T ypically , these are numbers that are frequently called by many dif ferent users and emergen cy nu mbers that you want readily av ailable to e veryone. D[...]

7. Press TRANSFER/CONFERENCE to program a name. Enter digits from the Letter Code T able on page 2-9 to spell name (up to 16 characters allo wed), —OR— — Press TRANSFER/CONFERENCE t ol e a v en a m eb l a n k . 8. Press TRANSFER/CONFERENCE to sav e the number and name. 9. Repeat abov e steps (beginning with choice of storage location) to stor[...]

System Speed Dial Numbers (Record system speed dia l here. Copy this sheet if you need more record s pace.) Loc Number Name Loc Number Name Programming The Attendant Features GCA70–245 2–18 LCD S peakerphone Reference Manual[...]

System Speed Dial Numbers (Record system speed dia l here. Copy this sheet if you need more record s pace.) Loc Number Name Loc Number Name GCA70–245 Programming The Attendant Featu res LCD Speakerphone Reference Manual 2–19[...]

2.11 Syste m Alarm Reporting Occasionally , the DSU system will fail to commu nicate with a particular station; it could be that the station has been disconnected from its station port or that the system printer is of f line. When the system e xperiences these disruptions, an alarm signal will display at the attendant’ s station or any LCD speake[...]

2.12 T ransferring Calls T o The V oice Mail Syst em As the attendant, you will not al ways ha ve time to hand-write messages for all of the people in your group. Transferring some calls to a v oice mail system provides an easy , efficien t way for callers to record lengthy messages to be retriev ed by individual station users later . Y ou can prog[...]

2.14 Digital V oice Announcing (D V A) Digital voice announcing (D V A) plays pre-recorded announcements and messages during an in-progress call. The D V A stores the pre-recorded messages in its memory for recall when needed. While the D V A is not an automatic attendant, it does pro vide custom-recorded automated voice prompts and dialing instruc[...]

• Drop message — “Thanks for calling Acme, good bye.” • Storing DVA messages 1. Press INTERCOM ,t h e nd i a l ✳ #0 8 . 2. Choose the message style. — Dial 1 for DISD message style. Dial 2 for DCD message style. 3. Select D V A station ports. 4. Dial 10–57 or press C10–C57 (LED On = Sel ected). Then press # . 5. Press # to erase a[...]

2.14 Digital V oice Announcing (D V A)—continued— 12. When finished, press SPEAKER to end. T o change message s, repeat procedure a nd make dif ferent selection. Programming The Attendant Features GCA70–245 2–24 LCD S peakerphone Reference Manual[...]

2.15 Operating Y our T elephone With A DSS/BLF Console The IB64X, IB48X, and IB24X DSS/BLF consoles ha ve additional butto ns and status lights that extend the memory button capab ility of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (B L F) [...]

2.15.1 Acce ssing The Button Levels The IB24X and IB48X DSS/BLF consoles hav e four le vels of b uttons, quadrupling the consoles’ button capacity . The four b uttons at the bottom of each console allow you to select which bu tton lev el is currently acti ve. T o change b utton lev e ls, press one of the b uttons at the bottom of the console. The[...]

Ans wering Calls 3.1 Answering Outside Calls A call that r ings on an outside line sounds long single ring bursts and lights the line status light. The light flashes red for any ringing line or it flashes oran ge when your telephone ha s the ringing line prefe rence feature. • When you hear outside ringing (long single ring bursts) and observe a [...]

3.3 Answering Calls At Mo nitored Station s Y our system may provide a station monitoring feature, which allo ws you to monitor the status (idle, ringing, or busy) at other stations. If your telephone has this feature, a BLF light will flash whene ver a DSS station is ringing. In this case, you can answer a call at a ringing DSS station by pressing[...]

3.5 Making A Call Pick-Up Often, se ve ral telephones are arranged together in a user group by the system installer . If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. Also, you can answer a call that is ringing at any telephone in the system if you kno w the telephone’ s exten[...]

3.6 Responding T o A Subdued Off-Hook V oice Announc ement Y our installer can program your telephone to receiv e a Subdued Of f-Hook V oice Announcement (SOHV A), a feature t hat allows an intercom caller to break into your call if yo u are using the handset. Using SOHV A, a caller makes an announcement through your handset recei ver . If you are [...]

Making Calls 4.1 Dialing Ma nually Y ou can manually dial a number ov er a selected telephone line. Or , if your telephone was gi ven a prime line or idle line p reference feature when it was in stalled, it will automatically select a line for your use when you lift the handset. • To dial an outside number manually, 1. Press line b utton to selec[...]

4.2 Dialing Automaticall y This feature provides one- or two-b utton autodialing using programmable button s at which you hav e previously stored numbers. T wo le vels of number storage are a vailable at each s torage location, b ut you cannot put two autodial numbers at one location. Y ou can u se one or both le vels as needed. Further , a line ch[...]

4.3 Redialing If the last number you ha ve called is busy or is not answering, y ou ha ve se veral options for redialing it. Y ou can redial it once, initiate a repeated redia ling of it, or sav e it for later redial using a preprogrammed sav ed number redial button. Refer to the procedures giv en in the programming section of this user’ s guide [...]

4.4 Using Line Gr oups Some systems hav e telephone lines arranged into line groups that are made av ailable at the telephone instead of indi vidual lines. Y our system administrator can tell you ho w your system is arranged. W hen line groups are av ailable, you may access them for outside calling instead of pressing a line butto n to select a lin[...]

4.5 W aiting Fo r A Line (Que uing) If all the lines in a line group are b usy , you can place your telephone in a queue to aw ait an idle line in the line group. When you share a line with another telephone and the line i s busy , you can place your telephone in a queue to a wait the idle line. • To queue for a line group, 1. Press INTERCOM . 2.[...]

4.6 Displaying Call Cos t /Timer If the installer programs your LCD speakerphone to display call costing, you can press the COST b utton on display to sho w the cost of the current call. If your system has not been configured with call costing, the button will sho w up as TIMER and w ill display t he running time of the current call. • To display[...]

4.7 Making Inter com Calls Y ou can dial an intercom call manually from the ke ypad or automatically using a direct station select ( DSS) button that you ha ve pre viously programmed. There are two methods for making an intercom call: one causes your v oice to sound out at the called telephone and the other causes the called telephone to ring. Y ou[...]

4.8 Camping At Another T eleph one And W aiting For An A utomatic Callbac k If the telephone you ha ve called on the intercom line is busy or rings with no answer , you can have the system ring your telephone when the called station becomes idle (if it was b usy) or when there is any acti vity initiated at that telephone (if it rang w ith no answer[...]

4.9 Camping At Another T elephone And W aiting For An Answer (Call W aiting) If the telephone you hav e called is busy , you can send a call waiting tone to a busy telephon e and wait on the line for an answer . • To camp on when you hear a busy signal, 1. Press NEXT ,t h e np r e s s CW AIT . 2. Remain on line aw aiting a reply . 3. The called p[...]

4.11 Making A Subdued Off-Hook V oice Announcement (SOHV A) Y ou can make a voice announ cement to another station that is of f-hook and busy on a call (if the system is arra nged to prov ide this feature). Y our telephone provides a SOHV A b utton for your use. The system allo ws you to decide whether to deliv er a SOHV A message or hang up when y[...]

4.12 Using Dial By Name The dial by name fea ture allows you to use the display and interacti ve butto ns of your LCD speakerphone to search through a preprogrammed index of intercom or system speed dial names, locate a desired name, and automatically call the located name. • To use dial by name, 1. Press OPTIONS to enter the dial by name menu. 2[...]

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Holding Calls Y ou can plac e a call o n hold and pic k it back up a short ti me later . With a regular hold, you can pick up the held call or another user can pick it up at another telephone if that telephone shares the held call line with your telephone. W ith an exclusi ve hold con dition, you must pick the held call up at your telephone as no o[...]

5.2 Using Exc lusive Hold • To place a call on exclusive hold, 1. Press HOLD twice. • To retrieve exclusiv e hold, 1. Press line butto n of held call (with flashing light) —OR— — press TA P (if station does not ha ve line appearance). 5.3 Using Directed Ho ld • To place a call on hold at another te lephone (directed ho ld), 1. While on [...]

5.4 Placing A Call In A Pa rking Orbit • To place a call on hold within the system where it can be answered a t any telephone in the system ( parking a call i n orbit), 1. While on the call, press INTERCOM ✳ . 2. Dial code for park location (orbit) ( 91–99 fo r orbit 1–9). 3. Remember the code for later use or mak e it kno wn to those who n[...]

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T ransferring Calls 6.1 T ransferring Calls Y ou can transfer calls from one station to another in one of two ways. If you first identify the caller to the party to recei v e the transfer , thus giv i ng that user the opportunity to p repare for the call, you hav e made a screened transfer . If you transfer th e call w ithout f irst announcing it, [...]

6.2 T ransferring Calls – Scre ened • To screen and transfer a call to another telephone in the s ystem, 1. Answer call. 2. Press TRANSFER/CONFERENCE (call is automatically placed on hold). 3. Dial e xtension number of telephone to receiv e transfer or press DSS button for that extension. 4. When intercom party answers, announce call. 5. Press [...]

6.3 T ransferring Calls – Un screened • To transfer an unscreene d call to another telephone in the s ystem, 1. Answer call. 2. Press TRANSFER/CONFERENCE (call is automatically placed on hold). 3. Dial e xtension number of telephone to receiv e transfer or press DSS for that extension. 4. Press SPEAKER to disconnect or hang up. In tercom party [...]

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Conferencing Calls 7.1 Conferencing T elephones T og ether When your telephone is joined together with se veral other telephones on the same call, the effect is called conferencing. Y ou can make conference calls that in volv e up to fi ve parties, including you as the originating p arty , in any co m bination o f outside lines and in tercom partie[...]

• To retrieve a line from hold and bring tha t party back into the conference, 1. Press TRANSFER/CONFERENCE . 2. Press line butto n. 3. Press TRANSFER/CONFERENCE . NO TE: If all the conference circuits are b usy , you will not be able to add a party to the confe rence. The message “Conference Full” will appear in your display . 7.2 Making Uns[...]

Using The Other T elephone Features Chapter 8 details the features that enhance the basic o peration of your telephone. All of the features i n this chapter are listed in alphabetical order for your con v enience. 8.1 Adjusting The Display Co ntrast Y ou can adjust the contrast of the display t o darken or lighten it for best vie wing. • To adjus[...]

8.2 Bloc king V oice Announce Calls Y ou can prev ent voice announcements from sounding ov er your telephone speaker . This feature als o blocks subdued of f-hook voice announcements as well. • To block vo i ce-announced c alls, 1. Press OPTIONS . 2. Press NEXT . 3. Press VA B . 4. Press ON . 5. Press SPEAKER to end. • To un-block v oice-announ[...]

8.3 Displa ying The Functions Of Y our Station’ s Buttons (Button Q uery) Y ou can use the interacti ve bu ttons on your LCD speakerph one to access the button query feature. W ith this feature, you can cause your station’ s display to show the functio n of each of its buttons. • To activate the button query featur e, 1. Press OPTIONS until Q[...]

8.4 Entering Account Codes If your installer has arranged your system for account code entry t o enhance the SMD A reports, you may be t old to enter an account code before calling a number or after answering one. Code entry is either forced or voluntary . If the codes are forced, you must enter the account code to place a call; if the codes are v [...]

8.5 Forwar ding Calls Y ou can forward calls that normally ring at your telephone to another telephone for answering. Y ou can forw ard just your prime line and intercom calls or you can forward any calls that ring at your telephone. NO TE: Y ou can program a special call forward b utton if you need quick access to the feature. See the programming [...]

8.6 Activ ating The Call Forward Outside System (CFOS) Feature The Call Forw ard Outside System (CFOS) feature gi ves DSU II station users the ability to forw ard line calls to a remote location outsi de the system. CFOS remains in ef fect in the ev ent of a loss of po wer or a system reset. • To activate the CFOS feature, 1. Press INTERCOM ✳ 0[...]

8.7 Identifying Y our T elephone With A utomatic S et Relocation If your installer has equipped your system with automatic set relocation, you can mov e your telephone to another location and be giv en a choice (through a display prompt) as to whether you want to keep your pre vious programming or use the programming in the new location. Respond to[...]

8.8 Listening T o A Call Ove r The Speaker (Group Listening) Y ou can turn on the telephone speak e r while you ha ve the telephone handset lifted if you wish. The distant party’ s voice then sounds ov er the telephone speaker as well as the handset; howe ver , only your handset microphone is acti ve. • To do this while on a call, 1. Press and [...]

8.10 M onitoring A Con ver sa tion Between T wo T elephone s (Service Obse rving) If your telephone provides the installer -programmed service observing feature, you can monitor an on-going con v ersation at another telephone in an undetected manner . Y ou can use this feature o n-hook or of f-hook. Y ou may also make a SOHV A call to a station you[...]

8.12 Operating Y our T elephone As A De par tmental Sta tion If your telephone is within a departmental group of telephones, you can place your station in either an of f-duty or a wrap-up mode. The off-duty mode is when you lea ve your telephone for lunch or for an extended time period and want another department telephone to recei ve your calls. T[...]

8.13 Sending A P aging Announcement There are se veral w ays to make a public announcement to all or a portion of your location. Y our system might be arra nged with an external paging unit that you access by pressing a l ine button or by dialing a special code. This unit sounds the announcement ov er an exte rnal speak er unit. Y our system may pr[...]

• If your system provides all-call or zone paging, 1. Lift handset. 2. Press INTERCOM . 3. Dial 87 for all-call, —OR— dial 84 , 85, or 86 for zone 1, 2, or 3. 4. Make an nouncement. 5. Stay on line if awaiting a reply ( kno wn as “meet- me” page), —OR— hang up to end. NO TE: If you have programmed paging buttons, use them instead of t[...]

8.14 Setting A Do Not Disturb At Y our T elephone This feature keeps calls from ringing at your telephone and makes it appear to be busy to intercom calls. If your telephone has this feature, you can enable it as needed. Generally , this feature cannot be ov erridden by the caller . The caller hears two quick tone bursts e very three seconds when h[...]

8.15 Se tting The V olume Control Y our telephone has a volume control switch. This is a multipurpose control that you can use to set the volume o f the ringer , the speaker , the handset, the headset, and the group listening mode. Y our LCD displays the ne w s etting when you press the volume b utton. NO TE: Impact 8324S-**, 8324F-**, and 8312S-**[...]

When you change the loudness, that change remains in ef fect until you change it again (referred to as defa ult setting). • Set the speaker, headset, handset, or group listening loudness for all future calls using the following steps: 1. Press INTERCOM . 2. Choose speaker , headset, handset, or group listen mode to be affected. 3. While in that m[...]

8.17 Switching The Dialing Mode Between Pulse And T one If your local telephone serv ice is pulse (rotary dialing), you r telephone is arranged to dial in this manner (when programmed to do so by the installer). If you need to send tones during a dialing sequence (e.g.; to send bank-by-phone tones, etc), you can con v ert to tone while dialing. The[...]

8.19 Us ing T oll Restriction Override Y ou can ov erride one station’ s toll restriction assignment by dialing a programmed four-dig it TR O code at another station prior to dialin g your desired number . When you do this, the system replaces th e toll restriction requirements of the station that you are using with those that match your home sta[...]

8.20 Us ing The Optional T racker P aging System The optional Track er paging system allows you to send and receiv e messages on T racker P agers assigned to station e xtension numbers. The T racker system will also park calls in orbit for retrie val by the paged party . The type of message that the system deliv ers (either alpha/numeric or numeric[...]

• To send a call back message to someone’s Tracker Pager without first calling them, 1. Press INTERCOM . 2. Dial #01 . 3. Dial station exten s ion number . 4. Hang up handset or press SPEAKER to end. The Pager —Trac ker system will transmit your station extension number to the caller’ s T racker Pager display . (Some models will also displa[...]

8.21 Using The Auxiliary Jack NO TE: Only the 8024S telephone has an auxilia ry jack. On models 8312S and 8324, the optional headset plugs i nto the handset jack . The auxiliary jack pro vides an interface for a hea dset, a tape recorder , an e xternal ringer or an extern al pager . An y one of these auxiliary de vices may be connected b y you or b[...]

• Program the enable/disable buttons (at any blank prog rammable button locatio n) as follows: 1. Press INTERCOM . 2. Dial ✳✳ 1 . 3. Press programmable b utton. 4. Dial a feature code 94 = Headset Button, 95 = External Ringer Button, 96 = T ape Recorder Button, 97 = External Pager Button. 5. Press TRANSFER/CONFERENCE . 6. Repeatedly press pro[...]

8.22 Understanding The D A T A Button Light The optional Data Interface Unit (DIU) pro vides connections for your standard multiline digital telephone and an Industry Standard T elephone (IST) device. The DIU enables you to switch between your multiline telephone and an IST de vice (an industry standard telephone, F AX machine, m odem, cordless tel[...]

8.23 Using The IMIST Module Impact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones equipped with the optional IMIST module can support an IST device (modem, F AX machine, industry-standard telephone, etc.) in addition to the LCD speakerphone. Depending on system programming, the IST de vice may be used to make outgoing calls and receiv e incomin[...]

8.24 Using The Caller ID Feature The number of the calling party will be displayed if your telepho ne has been assigned Caller ID service and you hav e one of the following: • Lines that ring audibly at your station. • Lines that ring audibly at a nother station that you answer with call pickup. • Lines that are transferred to your station. I[...]

Using Non-V erbal Messaging 9.1 Mes sage W aiting Light and Messaging If your telephone is designated as a central message desk by the system or has message wait originate ability , you can turn on the message waiting light of any other telephone. This lets that telephone user kno w that you hav e a message for him. Y ou can also turn on the messag[...]

9.1 Message W a iting Light and Messaging—continued • To turn on the message waiting light at an idle telepho ne, 1. Press MESSA GE . (For models 8012S and 8024S, press INTERCOM ,t h e n d i a l ✳ 3 .) 2. Dial extension number of station to be alerted. The message waiting l ight of called station wi ll flash. • To turn off the message wait [...]

9.2 LCD Messaging Y ou can set system-supplied messages to be recei ved or displayed by a calling LCD speakerphone. These messages gi ve information on your telephone status. Get a list of the av ailable messages from the attendant and write them on the blank listing chart on the next page. • To turn message o n, 1. Press INTERCOM . 2. Dial ✳ 0[...]

9.3 Assist Button M essaging If you hav e preprogrammed an ASSIST button on your telephone, you can use it to send a message to your supervisor , asking for as sistance while you are on a call. Y our message shows in the supervisor’ s telephone display . • To send a message for assistance, 1. Press ASSIST b utton that you hav e programmed. 2. P[...]

• If you are the recipient of a station-to-st ation message reminder (a BLF light is fluttering), answer it as follows: 1. Press DSS button associated with lighted BLF light. GCA70–245 Using Non-Verbal Messaging LCD Speakerphone Reference Manu al 9–5[...]

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Pr ogramming Y our T elephone 10.1 Programming F or A utoma tic Dialing • Automatic dialing is a feature that lets you: − dial lengthy numbers using one or two b uttons, − store frequently used feature codes, − store intercom extensio n numbers of frequently called telephones. • You can store numbers for automatic dialing at the following[...]

10.1 Programming F or A utoma tic Dialing —contin ued— The outside numbers and feature codes are commonly referred to as autodial numbers when they are stored at the programmable b utton locations; ho we ver , they ar e referred to as personal speed dial numbers when the y are stored at the 10 keypad number locations. The intercom exte nsion nu[...]

A utodial Numbers 11 3 21 4 31 5 41 6 51 7 61 8 71 9 82 0 92 1 10 22 11 23 12 24 P ersonal Speed Dial Number s (Keypad Buttons) 05 16 27 38 49 GCA70–245 Programming Your Telephone LCD Speakerphone Reference Manual 10–3[...]

10.2 Storing A utodial And Speed Dial Numbers • To store an outside number o r a feature code as an autodial or speed dial number, follow the display prom pts and proceed as follows: 1. Press OPTIONS . 2. Press NEXT until ADIAL and SDIAL is displayed. 3. Press ADIAL to choose autodial programming or SDIAL to choose speed dial programming. 4. Pres[...]

10.3 Storing A DSS Number NO TE: Y ou cannot store more than one DSS number at a programmable b utton location; ho wev er , you can store a feature code or autodial number at a second level for a b utton location that already has a programmed DSS. • To store an intercom e xtension number as a DSS number, proceed as follows: 1. Press OPTIONS . 2. [...]

10.4 Sto ring The F eature Butto ns If you find that you are using certain miscellaneous features often, access butto ns may make operation easier . Create access butto ns as you need them. Account Code Button —allo ws you to enter an a ccount code for call record purposes. A utomatic C all-Back (Ca mp On) Button— arranges the system to ring yo[...]

• To create these feature a ccess buttons proceed as follows: 1. Press OPTIONS . 2. Press NEXT until FEA T appears. 3. Press FEA T . 4. Press NEXT repeatedly until desired feature choice is displayed. 5. Press one of the buttons belo w currently displayed selections to choose desired selection. 6. Respond to any menu prompts associated with featu[...]

10.5 Storing The Special Purpose Feature Buttons In addition to the feature buttons discussed on the pre vious page, there are six special purpose b uttons that you can arrange as needed. These butto ns provide th e following features: Assist Button— sends a message to an LCD speakerphone that lets user kno w , with a tone and a station message d[...]

10.6 Response Me ssage Programming This program lets you s et up a button to be used for making a non-verbal response to a SOHV A or an intercom call. The response appears in the display of the calling station. • To assign a button for non-verbal response : 1. Press INTERCOM ✳✳ 1 . 2. Press the programmable button you w ant to use for message[...]

10.8 Assis t Button Programming W ith this feature you can program an “assis t” button on your telephone that will let you send a message to an L CD speakerphone. By pushing this button you can let a party at another statio n kno w , with a tone and a station message display , that you need assistance with a call. Then, after receivin g the ton[...]

10.10 Subdued Off-Hook V o ice Announce (SOHV A) Button Programming Y ou can program a button at your station that may be pressed to enable the deli very of a SOHV A call. W ith this SOHV A enable b utton you can decide, after hearing a busy signal, whether the called party should be interrupted in a SOHV A manner . If so, you can press the button [...]

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T r oubleshooting Y our T elephone 11.1 Using Y our T r oubleshooting Guide Should your Impact or Impact SCS telep hone fail to operate properly , or if you do not understand why it is operating in a certain manner, re vie w the following T roubleshooting Guide for help. SYMPTO M POSSIBLE CA USE INTERCOM light is flashing. Y our mess aging is set. [...]

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Glossary A All-call paging: Paging thro ugh the intercoms of all stations in the system . Assist b utton: A button that you can program that will let you send a message requesting assistance to the LCD of another telephone. A utomatic callbac k: System will ring a c alling telephone when a b usy called telephone becomes idle. A utomatic dialing (or[...]

Departmental station operation: The operation of stations that are organized into departmen ts. Dire ct Inward Station Dialing (DISD): This feature allo ws an outside party to call an intercom station directly without an attendant’ s assistance. Dire ct Station Selection/Busy Lamp Field (DSS/BLF): Using one button to place intercom calls; the but[...]

M Messaging: T urning on a telephone lamp to let the user kn o w that a message awaits pickup and lea ving a message on the display of a telephone that giv es information on your status. Mute: A fix ed feature button that k eeps a distant party from hearing your con versation. This b utton also lets you adjust the telephone display contrast from li[...]

Subdued off-hook voice announc e: A priv ate announcement that can be made to a busy party which they hear through the recei ver of their handset. Speed dialing: Autodialing using the ke ypad buttons. Speed dialing can be station calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by an yone in the sys[...]

Index Pa g e A A b b r e v i a t i o n s ,K n o w i n gT h eL C D ......................... 1 - 8 A c c e s s i n gT h eB u t t o nL e v e l s ............................. 2 - 2 6 Account Codes, Entering ................................ 8 - 4 Activ ating The Call Forw ard Outside System (CFOS) F e a t u r e ........................................[...]

Pa g e C C a l lF o r w a r d i n g ....................................... 8 - 5 C a l lW a i t i n g .......................................... 4 - 9 C a l l e rI DF e a t u r e ,U s i n gT h e ............................. 8 - 2 4 Camping At Another T elephone And W a i t i n gF o rA n A n s w e r( C a l lW a i t i n g ) ................... 4 - [...]

Pa g e F F e a t u r eB u t t o n s ,S t o r i n g ................................ 1 0 - 6 F e a t u r eB u t t o n s ,S t o r i n gT h eS p e c i a lP u r p o s e .............. 1 0 - 8 F o r w a r d i n gC a l l s ...................................... 8 - 5 Full-Duplex Speak erphone, Using A ........................ 1 - 3 G G l o s s a r y ....[...]

Pa g e M Making A Call Non-Priv ate .............................. 8 - 8 M a k i n gAC a l lP i c k - U p .................................. 3 - 3 Making A Subdued Off-Hook V oice Announcement ( S O H V A )......................................... 4 - 1 0 M a k i n gC a l l s ........................................... 4 - 1 M a k i n gI n t e r c [...]

P age P r o g r a m m i n gF o rA u t o m a t i cD i a l i n g ....................... 1 0 - 1 P r o g r a m m i n g Y o u r T e l e p h o n e ............................ 1 0 - 1 P u l s eA n dT o n eD i a l i n g ................................. 8 - 1 6 Q Q u e u i n g ............................................... 4 - 5 Quick Reference Guide, [...]

P age S t o r i n gT h e S p e c i a lP u r p o s eF e a t u r eB u t t o n s................ 1 0 - 8 S t o r i n gT h eS y s t e mS p e e dD i a lN u m b e r sA n dN a m e s ........ 2 - 1 6 Subdued Of f-Hook V oice Announcemen t B u t t o nP r o g r a m m i n g ............................... 1 0 - 1 1 Subdued Off-Hook V oice Announcement, Making[...]

P age U s i n gT h eC a l l e rI DF e a t u r e ............................. 8 - 2 4 Using The IMIST Module ............................... 8 - 2 3 U s i n gT h eO p t i o n a lT r a c k e rP a g i n gS y s t e m ................. 8 - 1 8 Using The Other T elephone Features ........................ 8 - 1 U s i n gT h i sG u i d e .................[...]

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Appendix A Quic k Reference Guide This quick reference guide provides you with a list of the feature dialing codes used on the Impact digital teleph one system. Feature T o T urn On T o T urn Off Account Code Pr ogrammed Button, or INTERCOM ✳ 04 Assist Programmed Button Attendant INTERCOM 0 A utomatic Callback INTERCOM Ext. ✳ 6 INTERCOM #6 Back[...]

Feature T o T urn On T o T urn Off Line Group 1 Line Group 2 Line Group 3 Line Group 4 INTERCOM 9 INTERCOM 81 INTERCOM 82 INTERCOM 83 Line Group Queue INTERCOM (grp. code ) ✳ 8 INTERCOM # 8 Message W aiting I NTERCOM ✳ 3 E xt. INTERCOM # 3 Ext. Night Answer INTERCOM 80 Pag ing Zone 1 Paging Zone 2 Paging Zone 3 Paging All-Call Paging Meet-Me Pa[...]

Feature T o T urn On T o T urn Off T oll Restriction Override INTERCOM ✳✳ 6 V oice Announce Block Programmed Button or INTERCOM ✳ 2 INTERCOM # 2 V olume Sav e INTERCOM ✳✳ 5 GCA70–245 Quick Reference Guide Quick Reference – 3[...]

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NO TES[...]

NO TES[...]

This manual has been dev eloped by Comdial Corporation ( the “Compan y”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While e very ef fort has been made to eliminate errors, the Company disclaims li ability for any dif ficulties arising from the interpret[...]

Printed in U.S.A. GCA70–245.03 8/97[...]