Vertical Communications 8024S manual

GCA70245.07 06/03 Printed in U.S .A. DSU II Digital Expandable Systems Attendant Manual[...]

This user’ s guide is f o r the following system: DSU II Digital Expandable Systems This user ’ s guide applies to the following telephone models: •Impact 8012S-** Rev . A and later . •Impact 8024S-** Rev . A and later . •Impact SCS 8324S-** Rev . A and later •Impact SCS 8312S-** Rev . A and later •Impact SCS 8324F-** Rev . A and late[...]

T able of Contents 1. Getting Started . ................................................................ ..... 1 1.1 Setting Up Your Speakerphone ....................... ........................... 1 1.1.1 Positioning Your Speakerphone ........ ................................ 2 1.1.2 Setting Display Contrast ....... ...............................[...]

3.4.1 Redial - Last-Dialed Number .................................... ...... 32 3.4.2 Automatic Redial............................ ............................... .. 32 3.4.3 Redial Programming (Storing Numbers) ........................ 33 3.5 Sending Subdued Off-H ook Voice An nouncements (SOHVA) 34 3.6 Camping On and Queuing ....................[...]

6.4.5 Assist Button ............................. ................................ ....... 66 6.4.6 Automatic Redial Button ............................ ..................... 67 7. Other Features ..................................................................... 69 7.1 Line Groups ................. ............................... ...............[...]

8.10 System Alarm Reporting .......................... ........................... . 105 8.11 Direct Inward Station Dialing (DISD) ............... ................... 106 8.12 Digital Voice Announcing (DVA) .................... ................... 107 8.12.1 Day answer messages ............................ ...................... 108 8.12.2 Night an[...]

GCA70245 Au g u s t , 0 3 C o m d i al i ABOUT THIS BOOK As a system attendant, you must be familiar with the operation of your individual station an d the en tire digital communication system. This attendant manual serves as both an introduction to the individual speakerphone and system for new users and a reference for experi - enced users. Intr [...]

ii Comdial A ugust, 03 Following the advanc ed feature descriptions are two referenc e tables that provide a summary and refere nce of features. Appendix A Quick Reference Guid e Appendix B Display Abbreviatio ns Also, tips on speakerphone use for the new users are described in Appendix C and many general phrases and abbreviations which ma y not be[...]

GCA70245 A ugust, 03 Comdial iii The system also provides capabiliti es for either a local stand-alone system or a system-to-system network. System-to-system net - working connects seve ral DXP , DXP Plus, FXS, FXT , and FXII systems together in an a rrangemen t that allows unified communica - tions through the system. For a co mplete list of featu[...]

iv Comdial A ugust, 03 Notes[...]

DSUII Attendant User’ s Guide Au g u s t , 0 3 C o m d i al 1 1. GETTING STAR TED Congratulations and than k you for using a Comdial telephone system! Y our digital speak erphone is supp orted by a commun ication system with hundreds of built- in, standard features. This manual serves as a helpful guide for using th ese various functions. The sec[...]

Getting Started GCA70-245 2 Comdial A ugust, 03 1.1.1 P OSITIONIN G Y OUR SPEAKERPHONE Y ou should adjust the position of th e speakerphone on your desk or table to suit yo ur individual n eeds and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are fart her from you th an when [...]

DSUII Attendant User’ s Guide Au g u s t , 0 3 C o m d i al 3 3. When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone unti l you feel the supporting arms snap into place. Also remember , as with any piece of electronic equipment, your te[...]

Getting Started GCA70-245 4 Comdial A ugust, 03 1.1.3 SETTING A P ERSONAL RINGING T ONE Y ou can choose one of six d ifferent ring tones for your t elephone. Often, when several telephones are located close together , each user chooses a diff erent personal ring tone. • T o select one of the ring tones, proceed as follows: 1. SELECT OPTIONS . 2. [...]

DSUII Attendant User’ s Guide Au g u s t , 0 3 C o m d i al 5 1.1.4 SETTING V OLUME LEVELS The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer , the speaker , and the handset. • T o set the ringer loudness level, —While your telephone is on -hook and idle, PRESS the VO L U M E [...]

Getting Started GCA70-245 6 Comdial A ugust, 03 1.1.5 ANSWERING AND MAKING CALLS Y our speakerphone is now properly configured to answer and making calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number , you must first select a l ine to connect you r system to the local exchange. [...]

DSUII Attendant User’ s Guide Au g u s t , 0 3 C o m d i al 7 1.2 Under standing the Basic Functions Y our speakerphone provides many versat ile features for your use. These features are explained in term s of what they allow you to do. Alphanumeric Displa y (Liquid Crystal Display—LCD) • Displays time, day , date , and active call informatio[...]

Getting Started GCA70-245 8 Comdial A ugust, 03 Impact 8024S-** LCD Speakerphone Impact SCS 8312S =** LCD Speakerphone[...]

DSUII Attendant User’ s Guide Au g u s t , 0 3 C o m d i al 9 1.3 Y our Speakerphone’ s Buttons Hold Button (HOLD) • Places a line or in tercom call on hold. • Stores pauses in number sequences during programming. Interactive Buttons (located belo w alphanumeric displa y) • Provide quick and easy access to system features. • Provide str[...]

Getting Started GCA70-245 10 Comdial A ugust, 03 Shift Button (SHIFT) • Allows you to access an auto dial number programmed in the second tier under a DSS button. (That is, you can store an autodial number at every pr ogrammable DSS button location— a DSS in the regular tier and an au todial in the second tier). Y ou activate the shift function[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 11 V olume Control (V OLUME UP or V OLUME DO WN) • Regulates the volume of the ringer , speaker , handset, headset, and group listening mode. Impact 8012S-** LCD Speakerphone[...]

Getting Started GCA70-245 12 Comdial A ugust, 03 1.4 Y our Speakerphone’ s Displa y Lights The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) lights (ne xt to a pro grammable Direct Station Select b utton): • Steady red = station is in use or in Do Not Disturb. • Flashing re[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 13 Next to a fix ed feature or pr ogrammable f eature button: • Steady red = the feature is on. • Steady of f = the feature is off. Above th e MUTE button: • On steady = called party cannot hear your conversation. Next to INTERCOM b utton: • Steady red with a quick flash = you are using yo[...]

Getting Started GCA70-245 14 Comdial A ugust, 03 1.5 Under standing the Rings P atterns • T wo short rings = intercom call. • Single longer ring = outside call. • One short ring burst = voice announce. • Three short ring bursts = ring back from a held call, callback from a queued call. Y ou can vary the ringing to ne of your telephone, choo[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 15 2. ANS WERING CALLS 2.1 Answ ering Outside Calls A call that rings on an outsid e line sounds long, single-tone bursts an d lights the line status light. If the installer enabled ringing line pref - erence at your station, an orange lig ht flashes next to the line that your station answers when[...]

Answering Calls GCA70-245 16 Comdial A ugust, 03 2.2 Ans wering Intercom Calls An intercom call is one that is made from one system telephone to another . Y our station receives in tercom calls in one of two ways depending upon system programming. W ith a tone-first setting, the telephone rings in a dis tinctive pattern and th e user of the receivi[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 17 2.3 Monitored Stations When the installer assigns the pers onal intercom number of on e tele - phone to appear at a button on an other telephone, the button and its associated light provide a direct st ation select (DSS) busy lamp field (BLF) feature. W ith this feature, the user can monitor th[...]

Answering Calls GCA70-245 18 Comdial A ugust, 03 2.4 Holding Calls This feature allows you t o tempor arily disconnect from a current call yet retain it so that it can be retrie ved. When you place a call on hold, you are free to use your telephone for other calls or features and then return to the held call. At a mu ltiline telephone, you can put [...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 19 2.4.2 HOLD RECALLS After a call has been on hold for the period of time (set by the installer of your system), the system causes three quick hold recall tone bursts to sound at yo ur telephone and the flash rate of the line button becomes faster . If the call is on exclusive hold, i t will reve[...]

Answering Calls GCA70-245 20 Comdial A ugust, 03 2.4.3 DIRECTED HOLD This feature allows you to pick up the last call a user pla ced on hold at another station. This feature does not allow you to pick up exclusiv e hold calls or calls that are in the process of being transferred. In addition, this feature allows you to place a call on hold at anoth[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 21 2.5 Night T ransferred Calls - Line Answer Fr om An y Station When you, as the attendant, pr ogram the system for nighttime oper - ation using the night transfer of ri nging feature, the line answer from any station feature is made active. W ith this feature, you can dial an access code over th[...]

Answering Calls GCA70-245 22 Comdial A ugust, 03 2.7 Call Pic kup In addition to using your speake rphone’ s DSS/BLF buttons to access calls, the system of fers two othe r distinct methods to answer incoming calls that are ringing at oth er stations. 2.7.1 GR OUP CALL PICKUP The installer often arranges several telephones together in a user group[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 23 If you have programmed a PICK UP button on your telephone (see Feature Buttons on page 87 of this guide), you may make a call pickup (either within your group or at a specific station inside or outside your group) u sing that button. For a discussion on using a DSS/ BLF button to answer an inco[...]

Answering Calls GCA70-245 24 Comdial A ugust, 03 2.8 Receiving Subdued Off-Hook V oice Announcements (SOHV A) 2.8.1 HANDLING AN INCOMING SOHV A This feature allows an intercom caller to break into your call by making an announcement thro ugh your handset receiver . W ith SOHV A, the announcement is de livered and responded to in a subdued mann er t[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 25 Y ou can respond with a non-verba l response by pressing a pro- grammed button to send a message to be shown on the display of the announcing station (if it is an LCD speakerphone). • T o respond to a SOHV A nonverbally through Response Messaging, 1. SELECT MSG . 2. SELECT HVHLD OR TKMSG OR C[...]

Answering Calls GCA70-245 26 Comdial A ugust, 03 2.8.2 BLOCKING A SOHV A Y ou can also block an incoming S OHV A with the interactive buttons or by previously programm ing your speakerpho ne for V oice Announce Block. See V oice Announce Blocking secti on on page 27 for more information. • T o respond to a SOHV A by blocking, —SELECT BLOCK when[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 27 2.9 V oice Announce Bloc king If your system installer makes this feature availab le, you can prevent voice announcements such as vo ice-first intercom calls from sounding over your teleph one speaker if you wish. Th is feature also blocks Subdued Of f-Hook V oice Announcements (SOHV A) and den[...]

Answering Calls GCA70-245 28 Comdial A ugust, 03 Notes:[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 29 3. MAKING CALLS 3.1 Making Outside Calls Y ou can manually dial a number over any telephone line you select . Or , if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset. • [...]

Making Calls GCA70-245 30 Comdial A ugust, 03 3.2 Making Inter com Calls There are two methods for making an intercom call. One causes the called telephone to ring (tone-first) . The other causes your voice to sound out at the called telephone (v oice-first). Y our installer can set the system to deliver either tone-first or voice-first calling. ?[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 31 3.3 A utomatic Dialing This feature provides one- or two-b utton speed dialing using pro - grammable buttons at which you have previously stored numbers. There are two types of spe ed dial nu mbers: (1) numbers that you store for your own use (personal speed dial numbers and autod ial numbers),[...]

Making Calls GCA70-245 32 Comdial A ugust, 03 3.4 Redialing 3.4.1 REDIAL - LAST-DIALED NUMBER The system provides each station with a last number redial feature. This feature saves 16 dig its of the last outside number dialed at the station. A newly dialed number always replaces a previously dialed number . When you press the last number redial but[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 33 3.4.3 REDIAL PROGRAMMI NG (STORING NUMBERS) When you use last number redial, you will overwrite the temporary system-saved number with subsequent dialing activ ity . However , you can also permanently sav e a number that remains available until you overwrite it by saving a different nu mber at [...]

Making Calls GCA70-245 34 Comdial A ugust, 03 3.5 Sending Subdued Off-Hook V oice Announcements (SOHV A) Y ou can make a private vo ice announ cement to another station that is off-hook and busy on a call if the in staller has arranged the system to provide this feature. W ith SOHV A, the announcement is delivered and responded to in a subdued mann[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 35 3.6 Camping On and Queuing 3.6.1 BUSY OR IDLE ST ATION, A UTOMATIC CALL - BACK If the telephone you have called on an intercom line is busy or rings with no answer , you can have the system ring your telephone when the called station becomes idle (if it was busy) or when there is any activity i[...]

Making Calls GCA70-245 36 Comdial A ugust, 03 3.6.2 BUSY STATION, W A IT FOR AN ANSWER (CALL W A ITING) If the telephone you have called is busy , you can send a call waiting tone to that busy telephone and wait on the line for an answer . • T o camp on when you hear a busy signal, 1. SELECT NEXT until CW AIT appears. 2. SELECT CW AIT . 3. W AIT [...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 37 3.7 Executive Override Y ou can override a call in progress or a Do Not Disturb condition at another telephone if the system in staller has enabled the executive override feature at your telephone. (If the feature is not enabled, an error tone sounds and screen opti ons remains displayed.) Cond[...]

Making Calls GCA70-245 38 Comdial A ugust, 03 Notes:[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 39 4. AD VANCED CALL HANDLING 4.1 W aiting for a Line (Queuing) If all the lines in a line group are busy , you can place your telephone in a queue to await an id le line in the line group. • T o queue for a line group, 1. PRESS INTERCOM. 2. DIAL line group acce ss code (9, 81, 82, 83). 3. HEAR [...]

Adv anced Call Handling GCA70-245 40 Comdial A ugust, 03 4.2 Call T ransferring 4.2.1 SCREENED CALL T R ANSFER S Y ou can answer a call at your LCD speakerphone and transfer it to another telephone. If you f irst identi fy the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a scre[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 41 • If the intercom party is bu sy , take one of the following steps (if made available at your telephone by installer programming): 1. SELECT RECON to reconnect the call to your station , 2. SELECT SOHV A to interrupt the call and tell the intercom party that a call awaits, 3. SELECT MSG to le[...]

Adv anced Call Handling GCA70-245 42 Comdial A ugust, 03 4.2.2 UNSCREENED CALL T RANSFERS Unscreened call transfer allows you to transfer both line and intercom calls from your station to anothe r station or group with out first announcing them. The unscreened transferred call appea rs at the other station where it rings if that station is idle or [...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 43 4.3 Conferencing 4.3.1 CREATING A CONFERENCE CALL When your telephone is joined together with several other telephones on the same call, the effect is ca lled conferencing. Y ou can make con - ference calls that involve up to five parties, including you as the orig - inating party , in any comb[...]

Adv anced Call Handling GCA70-245 44 Comdial A ugust, 03 3. PRESS TRNS/CONF . 4.3.2 UNSUPERVISED CONFERENCE CALLS If you are inv olved in a confere n ce call with two outside lines, you can drop out of this established c onference call and leave the outside lines in the conference with each ot her . This is known as an “unsuper - vised conference[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 45 4.4 Call P arking Y ou can place a call on hold in the system so that it can be answered from any station, even though th at station may not have a line appearance for the call. Y ou accomplis h this by placing the call in one of many park orbits, where the call remains until it is answered. Y [...]

Adv anced Call Handling GCA70-245 46 Comdial A ugust, 03 • T o place a park recall on hold at your station, —SELECT HOLD. After the call remains on hold for a period of time, it rings back to your tele - phone as a hold recall. R ecal l Li HOLD AN S Outside Caller Y our Stati on Other Stations Parking Orbit T o Place Call In a Pa rking Orbit. .[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 47 4.5 Call Forwar ding 4.5.1 FORWAR DING A CALL Y ou can forward th e calls that norm ally ring at your telephone to another telephone for answering. Call forwarding provides several options that can be p rogrammed by you locally at y our station. For example, you can forward just your prime line[...]

Adv anced Call Handling GCA70-245 48 Comdial A ugust, 03 • T o cancel call forwarding, 1. SELECT OP TIONS. 2. SELECT NEXT until CFWD appears. 3. SELECT CFWD. 4. SELECT PERS for prime line and intercom calls, OR SELECT ALL fo r all calls. 5. SELECT CLEAR to disable call f or - warding. 6. PRESS SPEAKER to end. The installer can assign a call fo rw[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 49 4.6 Call Forwar d Outside System (CFOS) The Call Forward Outside System (CFOS)* feature allows you to forward incoming or transferred lin e calls to telephone numbers that are outside the system. The CFOS feature forwards calls over any available outbound lines or line grou ps. Since CFOS invol[...]

Adv anced Call Handling GCA70-245 50 Comdial A ugust, 03 Notes:[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 51 5. NON VERBAL MESSAGING 5.1 Station-to-Station Message Delivery When you call another telephone and receive no answer , you may leave a reminder that you have calle d. Do this by turning on the BLF light at the called telephone. This light indicates that you have requested a callback. The syste[...]

Non verbal Messa ging GCA70-245 52 Comdial A ugust, 03 5.2 Message W aiting Light and Messaging A special feature access code a llows you to control the message waiting (MW) light at other stations in the system. When the message waiting light is turned on at a station, the user can automati - cally call the station that turned it on. S tations tha[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 53 • T o turn on the message waiting light at an idle telephone, 1. PRESS INTERCOM AND DIAL *3 OR PRESS MESSAGE for Impact SCS models. 2. DIAL extension number of statio n to be alerted. The message waiting light of called station will flash. • T o turn off the message waiting light at a busy [...]

Non verbal Messa ging GCA70-245 54 Comdial A ugust, 03 5.3 LCD Message Delivery Y ou can set standard and system supplied custom display messages by dialing a specific code at yo ur telephone. When another us er places a call from an LCD speaker phone, the preset LCD message from your station will flash on th e caller ’ s LCD. When you set a mess[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 55 LCD Message List (Write attendant supplied messages her e) Dial Code Message 0 1 Back At 2 Call 3 4 5 6 7 8 9[...]

Non verbal Messa ging GCA70-245 56 Comdial A ugust, 03 5.4 Assist Button Message Delivery If you have preprogrammed an AS SIST button on your telephone, you can use it to send a mess age to your supervis or , asking for assis - tance while you are on a ca ll. Y our message shows in the supervisor ’ s telephone display . • T o send a message for[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 57 6. R OGRAMMING 6.1 DSS Number s St oring another station extension number at a DSS/BLF progr am - mable location allows yo u to monitor that station, dial it with the press of one button, or pick up or hold calls at that station quickly and conveniently . • T o store an inter com extension nu[...]

rogra mming GCA70-245 58 Comdial A ugust, 03 6.2 A utodial And Speed Dial Number s Automatic dialing is a feature that lets you store and dial frequently called numbers using on e or two buttons. Y ou can sto re numbers for speed dialing at any programmable bu tton that is not now a ssigned as a line button or oth er feature by the system administr[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 59 4. PRESS programmable button or key - pad button to choose storage location. 5. SELECT line button to dial o ut on or press INTERCOM. —OR— If your system provides l ine groups, dial 1, 2, 3, or 4 for line group 1, 2, 3, or 4, or dial 0 to have the sy stem automatically choose the line for y[...]

rogra mming GCA70-245 60 Comdial A ugust, 03 6.3 Feature Access Codes In addition to the system features which may be programmed usin g the interactive buttons, several othe r features may be programmed by using their access codes. The fe ature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telepho[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 61 As you program numbers, fill in the identificati on strips on your tele - phone as well as these tables. Autodial Numbers, Feat ur es or DSS Locations (Programmable Buttons) 1 13 2 14 3 15 4 16 5 17 6 18 7 19 8 20 9 21 10 22 11 23 12 24 Personal Speed Dial Numbers (Keypad Buttons) 1 6 2 7 3 8 4[...]

rogra mming GCA70-245 62 Comdial A ugust, 03 6.4 Feature Buttons If you find that you are using certain miscellaneous features often, access buttons may make operation easier . T o create feature buttons, use the interactive buttons to select the feature you want to store, and then store the feature on a programm able button (see the instructions o[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 63 • T o create standard feat ur e access buttons proceed as follows: 1. SELECT OP TIONS. 2. SELECT NEXT until FEA T appears. 3. SELECT FEA T . 4. SELECT NEXT until desired feature choice is displayed. 5. SELECT one of the buttons below the currently displayed selections to choose your desired s[...]

rogra mming GCA70-245 64 Comdial A ugust, 03 6.4.1 RESPONSE MESSAGE BUTTON Response messaging all ows you to reply in a non-verbal manner to a voice announce or tone-signaled in tercom call or to a subdued off- hook voice announce call if the intercom caller is using an LCD speakerphone. Y ou can press a prog rammable button in response to an inter[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 65 6.4.3 SUBDUED OFF-HO OK V OICE ANNOUNCE (SOHV A) BUTTON This feature allows you t o program a button at your statio n that you must press before delivering a SOHV A c all. This SOHV A enabled button allows you, after hearing a bu sy signal, to decide whether to interrupt the called party in a S[...]

rogra mming GCA70-245 66 Comdial A ugust, 03 6.4.5 ASSIST BUTTON This feature allows you t o program a button to be used for sending a message to an LCD speakerphone. Once programmed, you can press the ASSIST button at anytime to so und a tone burst at the called station and present a preprogrammed message in the station display . Y ou can send a m[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 67 6.4.6 A UTOMATIC REDIAL BUTTON Y ou can automatically redial a busy number or unanswered call by activating this feature. Once you activate automatic redial, your station selects the line, automatically dials the number , and waits for a response. It will do this twice unle ss you deact ivate t[...]

rogra mming GCA70-245 68 Comdial A ugust, 03 NOTES:[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 69 7. OTHER FEATURES 7.1 Line Gr oups Some systems have tele phone lines arranged in to line groups which may be accessed for outside ca lling in stead of selecting an individual line button. The installer can use this feature to reserve certain lines for certain clusters of stations for a tenant-[...]

Other Features GCA70-245 70 Comdial A ugust, 03 7.2 V olume Contro l 7.2.1 SETTING CURR ENT V OLUME LEVEL The volume control on your telephone is a multipurpose control you can use to set the volume (loudness ) of the ringer , the speaker , the handset, the headset, and the group listening mode. • There ar e four ringer loudness levels (plus an o[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 71 • There ar e at least eight he adset loudness levels that you can set for the curr ent call as follows: —While on a call an d in headset mo de, PRESS the VOLUME UP OR VOL - UME DOWN button once for each change in loudness that you desire. • There ar e eight gr oup listening loudness level[...]

Other Features GCA70-245 72 Comdial A ugust, 03 7.3 Default V olume Contr ol When you change the loudness, that change remains in effect until you change it again (referred to as default setting). • Set the speaker , headset, handset, or group listening loudness for all future calls using the following steps: 1. PRESS INTERCOM. 2. CHOOSE speaker [...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 73 7.4 Bac kgr ound Music If the telephone system supplies back ground music, you can turn it on at your LCD speakerphone wh ile on-hook and idle. The system automatically turns background mu sic off during calls and voice announcements. • T o turn the music on, 1. SELECT OP TIONS. 2. SELECT NEX[...]

Other Features GCA70-245 74 Comdial A ugust, 03 7.5 Do Not Disturb Condition Y ou can set your telephone to a do no t disturb mode using the desig - nated interactive or programmable button. The associated indicator turns on as an indication of activ e DND and an appropriate message appears in the display of LCD speakerphones. Under the DND con - d[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 75 7.6 Account Codes If the installer has arranged your system for account code entry , your display may prompt you to enter an account code after ans wering a call. • T o enter account code on an incoming call, 1. IF available, PRESS programmed ACCOUNT COD E button (the call in progress is not [...]

Other Features GCA70-245 76 Comdial A ugust, 03 7.7 P aging Y our system provides an all-call or a zone page feature that you access by dialing special codes. Th is arrangement sounds your voice announcement through the telephone speakers or through an external paging unit. Y our system installer can interface a dedicated paging port or a spare lin[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 77 Zone paging allows group s of stations to receive announcements through the station speakers. Y our system installer can enable zone paging in up to four di fferent zones. Zone paging c an also be received at the paging port where it can be connected to the input of an external paging amplifier[...]

Other Features GCA70-245 78 Comdial A ugust, 03 7.8 T racker P aging System When installed with your system, the T racker Paging System option allows you to send call back an d parked call messages to T racker pagers assigned to sta tion extension numbers. Along with the parked call message, the system parks the ca ll in orbit for ret rieval by the[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 79 • T o send a call back message to someone’ s T racker Pager after receiving a ring no answer , 1. MAKE an intercom call to someone and receive no answer . 2. PRESS programmed TRAC K button OR DIAL #01. 3. After your station returns to idle* hang up handset or press SPEAKER to end. The T rac[...]

Other Features GCA70-245 80 Comdial A ugust, 03 • T o park a call and have T racker Pager tell someone to retrieve the call, 1. ANSWER call AND PRESS TRNS/CONF . 2. DIAL Extension. 3. PRESS programmed TRAC K button OR DIAL #01. 4. Y our display shows park orbit (91 through 99) and then returns to idle*. 5. Hang up handset or press SPEAKER to end.[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 81 7.9 A uxiliary Jack The auxiliary jack provid es an interface for a headset, a tape recorder , an external ringer or an external pager . Any one of these auxiliary devices may be connected b y you or by your system in staller . Yo u must program one of the programmable buttons to serve as an en[...]

Other Features GCA70-245 82 Comdial A ugust, 03 • Program the enable/disable buttons (at any blank programmable button location) as follows: 1. PRESS INTERCOM. 2. DIAL **1. 3. PRESS programmable button. 4. DIAL a feature code 94 = Headset Button, 95 = External Ri nger Button, 96 = T ape Recorder Button, 97 = External Pager Bu tton. 5. PRESS TRNS/[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 83 7.10 A utomatic Set Relocation If your installer has equi pped your system with automatic set relo - cation, when you move your teleph one to a new location, the system gives you a choice (through a display pro mpt) as to whether you want to keep your previou s programming or use the programmin[...]

Other Features GCA70-245 84 Comdial A ugust, 03 7.11 Service Obser ving If your LCD speakerphone prov id es the installer–programmed service observing feature, you can use it to monitor a conversa tion or activity at another telephone in an undetected manner . Y o u can use this feature while you are in th e speak erphone mode or of f-hook. • T[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 85 7.13 T oll Restriction Override Y ou can override one station’ s toll restriction assignmen t by dialing a programmed four-digit TRO code at another station prior to dia ling your desired number . When you do this, the system replaces the toll restriction requirements of the sta tion that you[...]

Other Features GCA70-245 86 Comdial A ugust, 03 7.14 Dial By Name The dial by nam e feature allows y ou to use the displa y and interactive buttons of your LCD speakerp hone to search through a prepro - grammed index of intercom or sy stem speed dial names, locate a desired name, and automatically call the located name. • T o use dial by name, 1.[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 87 7.15 Pr ogrammed Button Display 7.15.1 BUTTON FUNCTIONS DISPLAY (BUTTON QUERY) Y ou can cause the display to identif y the function of each button on your telephone. • T o button query your telephone, 1. SELECT OP TIONS. 2. SELECT NEXT until the QUER Y option appears. 3. SELECT QUER Y . 4. PR[...]

Other Features GCA70-245 88 Comdial A ugust, 03 7.16 Data Interface Unit The Data Interface Unit, or DIU, is an optional external device that may be part of your system insta llation. It provid es connections for both your telephone and an IST device such as a standard single-line telephone, a F AX machine, a data modem, a cordless telephone, or an[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 89 7.17 IMIST Module I mpact SCS 8324F-** , 83 24S-**, and 8312S -** speakerphones equipped with the optional IMIST module can support an IST device (modem, F AX machine, in dustry-standard telephone, etc.) in addition to the LCD speakerphone. Depend ing on system programming, the IST device may b[...]

Other Features GCA70-245 90 Comdial A ugust, 03 7.18 DSS/BLF Console Operation The IB64X, IB48X, and IB24X DSS/BLF consoles hav e additional buttons and status lights that exte nd the memory button capability of an adjacent comp anion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with [...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 91 7.18.1 ACCESSING THE DSS/BLF CONSOLE BUTTON LEVELS The IB24X and IB48X DSS/BLF con soles have four levels of buttons, quadrupling the consoles’ button capacity . The four buttons at the bottom of each console a llow you to select which button level is cur - rently active. T o change button le[...]

Other Features GCA70-245 92 Comdial A ugust, 03 Notes:[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 93 8. ATTENDANT FEATURES 8.1 LCD Message Creation When you are busy or are away from your desk, you can set a message at your telephone that will be received by any LCD speaker - phone within your system. Y our system provides two default mes - sages: “Back at . . .” and “Call . . .” In ad[...]

Attendant Featur es GCA70-245 94 Comdial A ugust, 03 8.1.1 LCD MESSAGE CREATION EXAMPLES • Example: Create the message “T AKE MESSAGE” and program it into message lo cation number four . 1. PRESS INTERCOM, AND DIAL *#05. 2. DIAL 3#. 3. DIAL codes for message as follows: 4. DIAL * AND PRESS SPEAKER to end. • Example: Create the mess age “I[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 95 Letter Code T able for LCD Messages Character Code Character Code Character Cod e Character Code A 21 S 73 j 54 SP ACE 12 B 22 T 81 k 55 ; 17 C 23 U 82 l 56 / 18 D 31 V 83 m 64 “ 19 E 32 W 91 n 65 . 27 F 33 X 92 o 66 , 28 G 41 Y 93 p 74 : 29 H 42 Z 13 q 14 1 01 I 43 a 24 r 75 2 02 J 51 b 25 s[...]

Attendant Featur es GCA70-245 96 Comdial A ugust, 03 8.2 System T elephone Naming This feature lets you and other system user ’ s with LCD speaker - phones know who is calling. Y ou can assign either a personal name or a group name to each system telephon e. This name can contain up to seven letters and will show up in the user ’ s display and/[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 97 S tation Name Record Sheet (Copy this sheet if you n eed more r ecord space.) Ext St a t i o n N a m e Letter Codes ---- Sample 73 24 64 74 56 35[...]

Attendant Featur es GCA70-245 98 Comdial A ugust, 03 8.3 Night T ransfer Y ou can transfer the day (or normal ) ringing assignments of incomin g lines to a particular station or stations for off-hour or special purpose answering (such line/station ring ing assignments are made through class of service programming). Ad ditionally , installers can ar[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 99 8.4 Call T ransfer - V oice Mail System As the attendant, you will not always have time to hand-write mes - sages for all of the people in your gr oup. Transferring some calls to a voice mail system provides an easy , ef ficient way for callers to record lengthy messages to be retrieved by indi[...]

Attendant Featur es GCA70-245 100 Comdial A ugust, 03 8.5 Call T ransfer - T ransferring Recalls to a Secondary Attendant T elephone The system installer c an arrange fo r another telephone (station 12) to serve as a secondary attendant location. When installers enable this feature, incoming calls ring at the regular (or prime) attendant’ s stati[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 101 8.6 System Speed Dial Number s Y ou can store up to 99 system speed dial numbers from your attendant telephone that every system user can access from his or her telephone. T ypically , these are nu mbers that are frequently called by many different users and emergenc y numbers that you want re[...]

Attendant Featur es GCA70-245 102 Comdial A ugust, 03 System Speed Dial Record Sheet (Copy this sheet if you n eed more r ecord space.) Code Line Number Code Line Number[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 103 8.7 System Cloc k Y ou can program the system clock to maintain current date and time information. The time and date ap pear on the LCD speakerphone for display . • T o set the system clock from the attendant’ s station, 1. PRESS INTERCOM. 2. DIAL *#01. 3. DIAL 2-digits (00-99) for year . [...]

Attendant Featur es GCA70-245 104 Comdial A ugust, 03 8.9 Station Message Detail Accounting (SMD A) Printout If your system is connected to a pr inter , you can command the system to print several dif ferent types of reports and to delete all stored SMDA records. • T o print an SMDA report, 1. PRESS INTERCOM. 2. DIAL *#07. 3. CHOOSE report to be [...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 105 8.10 System Alarm Repor ting Occasionally , the DSU II Digital Expandable Systems system will fail to communicate with a pa rticular station; it could be that the station has been disconnected from its station port or that the system printer is off line. When the system experiences these disru[...]

Attendant Featur es GCA70-245 106 Comdial A ugust, 03 • Data printer of f-line. Display shows: “PRINTER OFF LINE” 2. Y ou may PRESS 0 to cancel the alarm report displays. 3. After the information has been shown on the display , the * disappear s until another alarm occurs. 8.11 Direct Inwar d Station Dialing (DISD) The direct inward station d[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 107 • If called station is busy , ca ll is placed on hold and camped-on at busy station. If camp-on is not answered within a transfer recall timeout period, busy tone is given, followed by a DISD dial tone. • If called station is busy but is part of a hunt group, DISD call is routed to idle st[...]

Attendant Featur es GCA70-245 108 Comdial A ugust, 03 While the DV A is not an automatic attendant, it enhances the fol - lowing features: direct departmental calling with Departmental Call Distribution (DCD), Direct Inward S tation Dialing (DISD) and the T racker Paging System. DV A enhances these features by providing automated voice prompts and [...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 109 8.12.4 DR OP MESSAGE “Thanks for calling Acme, good bye.” • T o store DV A messages 1. PRESS INTERCOM AND DIAL *#0 8. 2. CHOOSE the message style. • DIAL 1 for DISD message style. • DIAL 2 for DCD message style. 3. SELECT DV A station ports. 4. DIAL 10–57 OR PRESS C10–C57 (LED O [...]

Attendant Featur es GCA70-245 110 Comdial A ugust, 03 NOTES:[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 111 APPENDIX A FEATURE ACCESS CODES This quick reference guide p rovides you with a lis t of the feature dialing codes used on the Impact digital telephone system. Feature Enable Code Disable Code Account Codes INTERCOM + *04 + account code All Call Paging INTERCOM + 87 Attendant INTERCOM + 0 Auto[...]

Feature Access Codes GCA70-245 112 Comdial A ugust, 03 Directed Hold INTERCOM + *90 + extension number INTERCOM + #90 Executive Ov erride INTERCOM + extension number + *03 Hookflash Code INTERCOM + #04 LCD Messaging INTERCOM + *02 + message number INTERCOM + #02 Line Group 1 INTERCOM + 9 Line Group 2 to 4 INTERCOM + 81 to 83 Line Group Queue INTERC[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 113 T racker Pager INTERCOM + *06 INTERCOM + #06 T racker Pager—Send Tr a c k e r P a g e INTERCOM + #01 + extension number T oll Restriction Override INTERCOM + **6 V oice Announce Block INTERCOM + *2 INTERCOM + #2 Vo l u m e S a v e INTERCOM + **5[...]

Feature Access Codes GCA70-245 114 Comdial A ugust, 03 Notes:[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 115 APPENDIX B DISPLA Y ABBRE VIATIONS This chart identifies the interactiv e butt on abbreviations that appear in your display . Abbreviation Feature Function/De finition ACCT Account Codes When chosen as a feat ure, stores a button that enables account code entry . ADIAL Autodial Programs a numb[...]

Displa y Abbreviati ons GCA70-245 116 Comdial A ugust, 03 CLEAR Clear Featur es Stores a button that clears a currently active or engaged feature. CLEAR Clear Cancels the currently programmed condition. COST Call cost Displays cost of recently completed call. CW AIT Call W aiting Sends a call waiti ng tone to a busy station. W ait on line for respo[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 117 LAST NO SA VED Last Number Saved Informs user that the last number dialed has been saved. LIGHT Light (contrast) Make s the LCD screen lighter . MSG Message Turns on message waiting light at another station. MUSIC Background Music T urn on the background music at your station. NEXT Next Displa[...]

Displa y Abbreviati ons GCA70-245 118 Comdial A ugust, 03 SEND Send Transfer Re-transfers a previously transferred call that returned to your station. SET Set Feature Enable call forwarding. SOHV A Secure Off-Hook V oice Announce Sends a subdued off-hook voice announcement to a nother station. TIMER Call timer Displays running ti me of th e current[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 119 APPENDIX C SPEAKERPHONE CHARACTERISTICS When using your speakerphone, th e microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened. When microphones and loudspeakers are close t[...]

Speakerphone Charact eristics GCA70- 245 120 Comdial A ugust, 03 Depending on the telephone line cond itions and the type of speaker - phone at the other end, it may not be possible for the 8324F-** to operate in full-duplex mode. If the speakerphone at the other end is a half-duplex speakerpho ne and both parties are in speakerphone mode, the half[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 121 Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstruc - tions come between you and th e microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches. If you are using a h[...]

Speakerphone Charact eristics GCA70- 245 122 Comdial A ugust, 03 NOTES:[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 123 APPENDIX D GLOSSARY A Account Code A group of numbers, up to 16 digits in length, ente red by station users during inc oming or outgoing calls; the system uses account codes to identify the calls by category , or special grouping, for call accounting purposes. All-Call Paging Paging through th[...]

Glossary GCA70-245 124 Comdial A ugust, 03 Button Query Feature which allows users t o display the functions of programmable buttons on LCD telep hones. C Call Forward Designating anoth er teleph one to receive intercom calls normally directed to the user ’ s telephone. Call Forward Outside System (CFOS) Allows station users to forward incoming o[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 125 D Data Interface Unit (DIU) This optional unit provides connections for your standard multiline digital telephone and Indu stry S tandard T elephone (IST) device such as a F AX machine or answering machine. Departmental S tation Operation The operation of stations that are organ ized into depa[...]

Glossary GCA70-245 126 Comdial A ugust, 03 E Exclusive Hold Only the telephone placing the call on hold can retrieve it. Executive Overr ide Breaking into a conversation at a busy called telephone. This intrusio n is announced by several quick tone bursts over the co nversation. H Handsfree Answer Inhibit A telephone can be set t o block voice call[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 127 L Last Number Redialing Automatically dialing the last number dialed . LCD Liquid crystal display; the alphanumeric display of several Comdial Digital T e lephone models. Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code t[...]

Glossary GCA70-245 128 Comdial A ugust, 03 O Operator S tation Also known as the attendan t station, this system station is programmed to ring when users dial the operator; usually considered the central message desk of the system al though multiple attendant stations are possible P Paging This feature allows station users to dial-up cus tomer prov[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 129 Ringing Line Prefer ence An automatic connection to any outside line ringing at the station when th e station handset is taken of f-hook. Ringing T ones, Personal A telephone can be arranged to ring in one of six distinctive tones. S Saved Number Redialing Saving a last manually dialed number [...]

Glossary GCA70-245 130 Comdial A ugust, 03 System Speed Dial System speed dialing prov ides system us ers with a repertory of up to 500 n umbers that they can dial from any tele - phone in th e system. The installer or the atte ndant is responsible for storing the system speed dial numbers. T T AP (Flash/Recall) Depending on your system’ s progra[...]

DSUII Attendant User’ s Guide A ugust, 03 Comdial 131 Z Zone Paging Paging through th e intercoms of some stations or departments in the system.[...]

Glossary GCA70-245 132 Comdial A ugust, 03 NOTES:[...]

DSUII Attendant S tation User’s Guide August, 03 Comdial 133 INDEX A abbreviation list 115 Account Codes 75 all-call 77 All-Call Paging 76 and waiting for an answer 36 and waiting for callback 35 Assist 54 Automatic 31 Automatic Dialing 31 automatic dialing 31 Automatic Se t Relocati on 83 Auxiliary Jack 81 B Busy Lamp Field (BLF) Light 51 Button[...]

134 Comdial August, 03 Line Groups 69 M making a SOHV A 34 Making Calls 29 message table 55 Message W aiting Light 52, 53 messaging 54 Music 71, 73 Mute 71 O overriding 37 P Paging 76, 77, 78, 81 Q Queuing 35 R Redialing 32, 33 Response Message Delivery 56 Ringer 4, 5, 70, 81 S selecting 69, 73 selecting a line 69 selecting a perso nal tone 4 sendi[...]

This manual has been developed by Comdial Corporation (the “Com - pany”) and is intended for the use of its customers and service personnel. The information in this manual is su bject to change w ithout notice. While every effort has been made to elim inate errors, the Company disclaims liability for any dif ficulties arising fro m the interpre[...]

GCA70245.07 06/03 Printed in U.S .A.[...]