Wacom 20WSX manual

Installation Guide & Har d ware Manual f or Cintiq 20WSX (DTZ-2000W) Cintiq20WSX_Manual.fm Page -1 Monday, January 15, 2007 9:23 AM[...]

W acom Cintiq ® 20WSX Installation Guide & Hardware Manual f or Cintiq 20WSX (DTZ-2000W) English version 1.0, J anuary 15, 2007 Cop yright  W acom Company , Limited, 2007 All rights reser ved. No par t of this manual ma y be reproduced e xcept for y our e xpress personal use. W acom reser v es the right to revise this pub lication without o[...]

Introduction and overview Page 1 INTRODUCTION AND OVERVIEW The W acom ® Cintiq ® 20WSX pen displa y combines the benefits of an LCD monitor with the control, comf or t, and productivity of W acom’ s cordless, batter y-free pen technology . This gives y ou a direct pen-on-screen interf ace that can be used with a P ersonal Computer (PC) or Maci[...]

Precautions on use and handling Page 2 PRECAUTIONS ON USE AND HANDLING Be sure to f ollow all instructions, cautions, and w arnings found within this manual. F ailure to do so could cause the loss of data or damage to your computer . F ailure to do so could also void y our warr anty , in which case W acom shall hav e no responsibility to repair or [...]

Precautions on use and handling Page 3 Handling W ARNING High V oltage. Do not open or disassemb le the Cintiq pen display . There is a risk of electrical shock when the casing is open. This will also v oid your w arranty and W acom shall hav e no responsibility to repair or replace the product. W ARNING Do not operate the display stand inc line ad[...]

Precautions on use and handling Page 4 C AUTION Do not put heavy articles on the pen displa y or push against it with a strong f orce; this ma y damage the display screen or break the Cintiq stand loc king mechanism. C AUTION Do not place heavy articles on the Cintiq cabling, repeatedly bend the cables sharply , or apply hea vy stress to the cable [...]

Contents Page 5 CONTENTS Introduction and ov er vie w . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Precautions on use and handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Ph ysical location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Environment . . . . . . . .[...]

Contents Page 6 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Caring for Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Optional displa y configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Using an alternate mount or stand . . [...]

Unpacking your Cintiq Page 7 UNPACKING YOUR CINTIQ P ac kage contents Y ou will find par ts and accessories pack ed together in the accessor ies bo x. T o avoid dama ging your product, please review the instructions on the f ollowing pages bef ore setting up or using Cintiq or the Cintiq stand. Y our product came with the follo wing items: Notes: [...]

Unpacking your Cintiq Page 8 Setting up the Cintiq stand Place the stand on your desktop or w ork surface, making sure the stand is stab le and will not tip or f all when the pen displa y is mounted on it. Then familiarize y ourself with the stand components. Next step: Unpack the pen displa y and mount it on the Cintiq stand. See page 9. Rear feet[...]

Unpacking your Cintiq Page 9 Unpac king and mounting the Cintiq pen display Remov e any pac king materials from the back of the displa y unit and cabling. T o mount Cintiq on the stand: • Make sure the stand is stab le on your desktop or other w ork surface and will not tip or f all when Cintiq is mounted on it. • Securely grasp Cintiq with bot[...]

Unpacking your Cintiq Page 10 Adjusting the display inc line T o adjust the display incline , face the front of the Cintiq pen displa y and gr asp it on the left and right side at appro ximately the same height as the Cintiq stand adjustment lev ers . Use your finger tips to gently pull the incline adjustment le vers to ward the displa y unit; thi[...]

Unpacking your Cintiq Page 11 Adjusting rotation The pen displa y can be rotated on the display stand when the incline is less than or equal to 25 degrees . T o adjust rotation, grasp Cintiq by the main body and rotate the unit to the desired position; it will mov e on the bearing hub . Y ou can only rotate the displa y unit 180 degrees in either d[...]

Unpacking your Cintiq Page 12 Removing Cintiq fr om the displa y stand T o remove Cintiq from the displa y stand: • If the rotation lock scre ws are attached, remov e them from the bac k of Cintiq. • P osition the pen displa y to landscape orientation before remo ving it from the displa y stand. The stand will not release unless Cintiq is in la[...]

Cintiq pen display components Page 13 CINTIQ PEN DISPLAY COMPONENTS After the Cintiq pen displa y is safely mounted on the Cintiq stand, tak e some time to f amiliarize yourself with its f eatures and components. The LCD monitor and tablet sensor function as an integ rated input and output de vice. The LCD monitor suppor ts resolutions up to 1680 x[...]

Cintiq pen display components Page 14 Rear view Next step: Installation . See page 15. Integrated pen holder and alternate cable exit The pen can be stored here. If you are not using the Cintiq stand supplied with the unit, you can route the cable to e xit from this location. See Using an alternate mount or stand on page 57. Digital/Analog (D VI/V [...]

Installation Page 15 INSTALLATION System requirements Bef ore installing Cintiq, make sure y our computer meets the f ollowing minimum system requirements: • PC. Windo ws Vista ™ , Vista x64, XP , XP x64, or 2000. D VI or V GA video connector , a vailab le USB por t, and CD-ROM driv e. • Macintosh. OS X, v10.3.9 or greater . D VI or V GA vide[...]

Installation Page 16 Step 1: LCD monitor installation In the first stage of the installation process, Cintiq is installed as a monitor on y our system. As you work through the first stage of the installation process, please ref er to the LCD monitor cab ling diagram on page 18 when making cable connections . Important: Do not connect the USB data[...]

Installation Page 17 • Be sure to tighten the thumbscrews on the connectors . • Connect the pow er adapter to Cintiq. See – C – on the ne xt page . Then connect the adapter’ s pow er cable and plug the adapter into an A C outlet. See – D – If you are connecting to an Apple computer with one of the f ollo wing video por ts, y ou will n[...]

Installation Page 18 LCD monitor cabling diagram Cintiq, rear view – B – Video card D VI or V GA Rear panel of your computer Do not attach the USB data cable until instructed to do so . P ow er adapter – C – DC I N put T o A C outlet D VI-I connector T o connect to a D VI-D connector , use the D VI-D to D VI-I adapter cab le. T o connect to[...]

Installation Page 19 • T ur n on Cintiq. The power LED will light or ange. • Ne xt, tur n on y our computer . F or Windows systems , Cintiq will automatically install as a default monitor . If you want Cintiq to be identified as a Cintiq displa y and if you w ant to install the color calibration profile f or Cintiq, f ollow the instructions b[...]

Installation Page 20 • As necessar y , configure the displa y control panel settings f or the proper size and color resolution. The maximum (nativ e) resolution of the Cintiq 20WSX is 1680 x 1050 pix els with 24 bit color (8 bits per color). The displa y size and color resolution ma y be constrained b y the capabilities of your video card. See t[...]

Installation Page 21 Step 2: Pen tab let installation USB cable installation Plug the USB connector into an av ailab le USB por t on your computer or into a USB hub attached to your computer . Ne xt, mov e on to the pen tablet Softw are installation on page 22. Y ou must install the W acom tablet driver softw are for full tab let functionality . P [...]

Installation Page 22 Software installation IMPORT ANT : Y ou MUST install the W acom pen tab let driver software f or full pen and tab let functionality , otherwise the Cintiq pen will only function as a mouse de vice and the extended pen and tablet f eatures will not be a vailab le. T o install the tablet software: • Sav e y our work and close a[...]

Working with your Cintiq Page 23 WORKING WITH YOUR CINTIQ Using the pen As you w ork with Cintiq, you can rest your hand lightly on the displa y screen, just as if it were a dr awing board or sheet of paper . The Grip P en is cordless , batter y-free, and sensitiv e to the tilt and pressure you e x er t upon it. Hold the Grip P en as you would a no[...]

Working with your Cintiq Page 24 P en operations The basic methods of working with the pen are as f ollows: P ointing and selecting: Move the Grip P en above the Cintiq displa y screen to position the screen cursor . The pen tip needs to be within 5 mm (0.2 inch) of the pen displa y tab let surface; you do not need to touch the tablet surf ace to m[...]

Working with your Cintiq Page 25 W orking with the tablet controls The customizable ExpressK eys and T ouch Strips enable you to speed up y our workflow in gr aphics or other applications. While using the pen with your dominant hand, y ou can simultaneously use y our other hand to operate the ExpressK e ys or T ouch Strip. F or example , use the E[...]

Working with your Cintiq Page 26 Using the ExpressKe ys Press the ExpressK eys with y our secondary hand to toggle between tools or change tool proper ties while using your primary hand to wor k with y our pen on the display tab let surf ace. All ExpressK eys can be customiz ed. The def ault settings were chosen to optimize y our workflow in Photo[...]

Working with your Cintiq Page 27 The ExpressK eys enab le y ou to speed up many common tasks. Y ou can work with the default settings , or choose from any of the other a vailab le functions. For e xample: • Quickly change the functionality of a T ouch Strip by first pressing a corresponding ExpressK ey that has been customized f or the T OUCH S [...]

Working with your Cintiq Page 28 Using the T ouch Strips The customizable T ouch Strips can be operated in se ver al diff erent wa ys: • Standard operation: Slide your finger up or do wn to zoom, scroll, or issue the assigned k eystrok e function. • Continuous operation: Press and hold your finger at either end of the T ouch Strip to continuo[...]

Working with your Cintiq Page 29 • T ouch Strip Modifier operation: The upper pair of ExpressKe ys located to the left and right of your pen displa y enab le you to modify the function of the corresponding T ouch Strip . Each T ouch Strip can be independently customized to meet your needs . Tip: Photoshop users who frequently change brush sizes [...]

Working with your Cintiq Page 30 Setting up y our w ork area The Cintiq 20WSX pen displa y and stand were designed to provide y ou with the widest possible r ange of fle xibility and ergonomic work approach. The design allows you to quic kly adjust Cintiq to a diff erent position whene ver the need arises. Y ou may w ant to e xperiment with differ[...]

Working with your Cintiq Page 31 Hints: • If the rotation lock scre ws are attached to the back of Cintiq, the y must be remo ved bef ore Cintiq can be rotated. • Bef ore rotating the display unit, be sure the cab le is freely rotating behind the unit. • Because the Cintiq dra wing surface will be a little higher than y our desk, consider adj[...]

Customizing Page 32 CUSTOMIZING After you master the basics of using y our Grip P en on the Cintiq pen displa y , you ma y want to customize the w ay the pen or pen displa y wor ks . The W acom T ablet control panel mak es it easy to customize Cintiq and the pen. Opening the contr ol panel T o open the control panel, use the Cintiq pen on the pen d[...]

Customizing Page 33 Customization basics This manual only co vers the basics of customizing Cintiq. F or detailed information see the Cintiq Software User’ s Manual. If you installed the W acom tab let software, just open the W acom T ablet control panel and click on the H ELP b utton to displa y the manual. Y ou can also access the manual from t[...]

Customizing Page 34 Calibrating Cintiq Y ou will need to calibrate the pen displa y tablet in order to align the screen cursor position with the position of the pen on the displa y screen. This is required to adjust for par allax caused by the displa y screen cov er glass and coating. Set Cintiq in its working position, then follo w the procedure b[...]

Customizing Page 35 Learning more about Cintiq Ref er to the electronic Software User’ s Manual for detailed inf or mation on customizing Cintiq. T o view the manual, open the W acom T ab let Control P anel and click on the H ELP b utton. T o read the Software User’ s Manual bef ore installing Cintiq, first inser t the Wacom P en T ablet Drive[...]

Customizing Page 36 Adjusting the LCD monitor Factory presets, auto-sync, and user settings Factory presets: For optimal displa y quality , set y our video card to Cintiq’ s nativ e resolution of 1680 x 1050 pix els (WSXGA). See page 62 for signal specifications. A uto-sync: When connected as a V GA display , Cintiq attempts to automatically syn[...]

Customizing Page 37 The basic process f or working with the OSD is as follo ws: • Press the M ENU button to open the OSD main men u. • Use the up or down b uttons to select an option. When the option y ou want to adjust is highlighted, press the E NTER button. The current settings and adjustment sub-menu f or that option will appear . • Use t[...]

Customizing Page 38 R ESET . Provides two options. • Use A UTO A DJUST to reset only the image parameters. • Use R ECALL to reset all screen options to the f actor y def ault. Selecting the e xit icon e xits the R ESET window without resetting anything. S ETUP . Select to adjust the displa y screen backlighting and OSD menu displa y options. B [...]

Customizing Page 39 Adjusting pitch and phase (V GA only) Some computers and video cards ma y not allow the auto-sync function to fully work when Cintiq is first connected. If some por tion of text appears b lurred, open the OSD menu, go to the R ESET men u, and select the A UTO A DJUST option. If the image is still blurred, adjust the pitch and p[...]

Customizing Page 40 P o wer saving Cintiq conf or ms to VESA and ENERGY ST AR ® pow er saving guidelines . When using Cintiq with a Displa y P ow er Management Signaling (DPMS) compliant computer or video card, the displa y will automatically comply with the below pow er saving par ameters. Computer mode H-sync V -sync Video P ower consumption P o[...]

Troubleshooting Page 41 TROUBLESHOOTING Most of the time your pen displa y tab let will work flawlessly . But if you are ha ving trouble , W acom recommends you do the f ollo wing: 1. If Cintiq does not function properly , refer to the troub leshooting section below . See also Display troubleshooting on page 45, or look in the P en tablet troub le[...]

Troubleshooting Page 42 3. V erify that the tablet and Grip P en are working: • Press the Grip P en tip against the displa y and verify that the status LED lights blue . • If the LED does not light, v er ify that Cintiq’ s USB cable is plugged into an activ e USB por t. If Cintiq is plugged into a USB hub , tr y plugging Cintiq directly into [...]

Troubleshooting Page 43 T esting your input tools and pen displa y contr ols If the Grip P en, or the Cintiq ExpressK eys or T ouch Str ips do not work as you e xpect, it is a good idea to first check the assigned functions or reset them to their def ault conditions . A quick wa y to reset a pen to its def ault settings is to remov e it from the T[...]

Troubleshooting Page 44 T esting a pen 1. While obser ving the P OINTING D EVICE I NFO column, bring your pen within 5 mm (0.2 inch) of the displa y screen. A value f or P ROXIMITY , the D EVICE N AME , D EVICE T YPE , and a D EVICE S/N (serial number) should be displa yed. If you hav e more than one Cintiq unit connected to y our system, be sure t[...]

Troubleshooting Page 45 Displa y troub leshooting If you encounter prob lems with the Cintiq displa y , refer to the f ollowing tables; your prob lem may be described here and you can try the solution offered. For additional inf ormation about color issues, ref er to the documentation that came with your oper ating system or applications. General d[...]

Troubleshooting Page 46 V GA problems When a still image is displa yed f or a long period of time without refreshing the screen, an after- image remains f or a shor t period of time. • Use a screen sav er or other pow er management f eature. Color quality is inaccurate . • Open the OSD menu, go to the R ESET menu and select the R ECALL option. [...]

Troubleshooting Page 47 P en tablet tr oub leshooting If you encounter prob lems with the Cintiq pen displa y tablet, ref er to the f ollowing tab les. Y our problem ma y be described here, and you can try the solution offered. Be sure you ref er to the Cintiq Read Me file f or the latest information. F or additional information, visit W acom’ s[...]

Troubleshooting Page 48 The eraser selects e verything or will not stop erasing. Open the W acom T ablet control panel and go to the E RASER tab . Mov e the E RASER F EEL slider tow ard F IRM , or select the D ETAILS ... button and increase the C LICK T HRESHOLD setting. If this does not help , see T esting Cintiq on page 41. Y ou notice a dela y a[...]

Troubleshooting Page 49 The pen tip and screen cursor do not properly line up . Open the W acom T ablet control panel and select the C ALIBRATE tab . Continue with Calibrating Cintiq on page 34. The screen cursor mov es but it does not jump to the pen tip location when the pen is placed on the displa y screen, and it does not f ollow the pen tip wh[...]

Troubleshooting Page 50 Y ou suspect the pen tablet pref erences may be corrupted, or want to make cer tain that all settings are at their f actor y def aults. Delete the pen tablet pref erences as f ollows: Windows: Click the START icon and select A LL P ROGRAMS . Then select W ACOM T ABLET and T ABLET P REFERENCE F ILE U TILITY . In the dialog bo[...]

Troubleshooting Page 51 Windows-specific pr oblems Macintosh-specific prob lems After changing right- and left-handed settings in the computer’ s mouse control panel, the pen tip no longer functions properly . Restar t Windows f or y our W acom tool settings to be correctly recognized. At star tup , a dialog bo x appears telling you that either[...]

Troubleshooting Page 52 T echnical suppor t options If you ha v e a problem with y our Cintiq pen displa y , first check the Installation section in this guide to make sure the unit is installed correctly . Then revie w the T roubleshooting procedures within this guide; your prob lem ma y be described there and you can tr y the solution(s) off ere[...]

Troubleshooting Page 53 Obtaining driver downloads W acom periodically updates the pen tablet software driv er to maintain compatibility with new products . If you are ha ving a compatibility problem betw een your Cintiq pen displa y and a ne w hardware or software product, it ma y be helpful to download a ne w W acom tablet software driver (when a[...]

Appendix Page 54 APPENDIX Caring f or Cintiq K eep the Grip P en and your Cintiq LCD screen surf ace clean. Dust and dir t par ticles can stick to the pen and cause wear to the displa y screen surf ace. Regular cleaning will help to prolong the lif e of your LCD screen surf ace and pen. Keep Cintiq, the Cintiq stand, and the Grip P en in a clean, d[...]

Appendix Page 55 Replacing the pen tip The pen tip (nib) will wear with normal use. Excessive pressure will cause the nib to wear sooner . When the nib gets too shor t or de velops a sharp edge, replace it with one of the e xtra nibs that came with the pen. If the pen nib wears and becomes angular , it may damage the coating on the Cintiq displa y [...]

Appendix Page 56 Optional displa y configurations After mounting the pen displa y unit on the Cintiq stand, you can rotate the pen displa y tab let to a variety of positions. If you do not plan to rotate the Cintiq and w ant to f asten it more securely to the stand, you can install the rotation lock scre ws as shown belo w . T o lock Cintiq to the[...]

Appendix Page 57 Using an alternate mount or stand Cintiq can be attached to any mount arm or stand conf or ming to the VESA 100 standard. Mounting screws that are 4 mm wide with a 0.7 mm pitch (M4 Regular), with a screw clearance depth from 13 – 18 mm are required. T o attach Cintiq to a VESA 100 mounting platform: 1. T ur n off your computer an[...]

Appendix Page 58 4. Ne xt remov e the f our attachment screws from the cab le cov er plate and lift the plate aw a y from the pen displa y unit. 5. Place the cable into the cab le e xit channel. Then reattach the cable co ver plate making sure to use the correct screws f or reattachment . (The cable co ver plate scre ws are shor ter than the bearin[...]

Appendix Page 59 6. T aking care not to dislodge the bear ing stopper from the hub section, position the two halv es of the bearing hub together around the pen display tab let cable and o ver their attachment points . 7. Attach the bearing hub sections to the unit making sure to use the correct screws f or reattachment. (The bearing hub screws are [...]

Appendix Page 60 P en and digital ink capabilities in Windows Vista Microsoft Windows Vista provides e xtensiv e suppor t for pen and touch input. When using Cintiq with a computer running Windows Vista, your e xperience is enhanced by powerful note taking, handwriting recognition, f ast navigation, and other digital inking options designed to giv [...]

Appendix Page 61 Uninstalling Cintiq F ollow the appropriate procedure below to remov e the Wacom tab let software and Cintiq pen displa y from your system. Important: When you remo ve the W acom tablet driver softw are from your system, an y other W acom tablet connected to y our computer will no longer operate with full Wacom tab let functionalit[...]

Appendix Page 62 Pr oduct specifications Cintiq 20WSX (model DTZ-2000W) general specifications LCD monitor Ph ysical dimensions (W x D x H) 547 x 367 x 46 mm (21.55 x 14.46 x 1.81 in), e xcluding stand W eight 7.4 kg (16.3 lb), e xcluding stand 9.1 kg (20.0 lb), including stand Input voltage 12 VDC P ow er consumption 56 W or less in normal opera[...]

Appendix Page 63 P en tablet Display stand P o wer adapter Grip pen (model ZP-501E) Reading technology Electromagnetic resonance technology Active area 433.4 x 270.9 mm (17.0 x 10.7 in) Resolution 0.005 mm/point (5080 lpi) Accuracy ±0.5 mm (±0.02 in), av erage Tilt range (all pens) ±60 degrees Reading height 5 mm (0.2 in) Maximum repor t rate 13[...]

Appendix Page 64 Accessories Airbrush. A true digital airbrush incor porating a pressure-sensitive tip and eraser , tilt sensitivity , and a fingerwheel that provides an additional degree of control ov er the application of digital paint. This tool also includes a programmab le side s witch. ZP-400E 6D Ar t P en. This pen provides rotation sensing[...]

Appendix Page 65 Display adapter s Pur chasing parts and accessories T o purchase par ts and accessor ies, ref er to the Cintiq Read Me file and see who to call f or y our region. Y ou can also do the f ollowing: • T o purchase parts and accessories in the USA or Canada, call 1.888.884.1870 (toll-free) or visit W acom’ s web site at http://www[...]

Appendix Page 66 Radio and television interf erence The equipment described in this manual generates, uses , and can radiate radio-frequency energy . If it is not installed and used properly – that is, in strict accordance with W acom instr uctions – it ma y cause interf erence with radio and tele vision reception. Federal Communications Commis[...]

Appendix Page 67 W arranty (W orldwide, Except f or Eur ope, Africa and Middle East) Limited W arranty W acom warrants the product, to the original consumer purchaser , except f or the Software and consumab le items such as the pen nibs, to be free from def ects in materials and workmanship under nor mal use and service for a period of two (2) year[...]

Appendix Page 68 W arranty Service in the U .S.A. and Canada T o obtain W arranty service within the U.S . or Canada contact: W acom T echnical Suppor t Phone: 1.360.896.9833 F ax: 1.360.896.9724 Inquir y F orm: http://www .wacom.com/productsupport/email.cfm E-mail: suppor t@w acom.com W arranty Service Outside of the U .S.A. and Canada F or produc[...]

W acom T echnology Corporation W acom Europe GmbH 1311 SE Cardinal Cour t Europark Fichtenhain A9 V ancouver , W A 98683 47807 Kref eld U .S.A. Germany T elephone T elephone General: +1.360.896.9833 General: +49.(0)2151.3614.0 F ax: +1.360.896.9724 F ax: +49.(0)2151.3614.111 W acom Co., Ltd. W acom Co., Ltd. 2-510-1 T oyonodai Asia P acific Offic[...]

Installation Guide & Hard ware Manual for Cintiq 20WSX (DTZ-2000W) W acom Co ., Ltd. UE-0364 Cintiq20WSX_Manual.fm Page 70 Monday, January 15, 2007 9:23 AM[...]