Wacom Cintiq 20WSX manual

Installation Guide & Har d ware Manual f or Cintiq 20WSX (DTZ-2000W) Cintiq20WSX_Manual.fm Page -1 Monday, January 15, 2007 9:23 AM[...]

W acom Cintiq ® 20WSX Installation Guide & Hardware Man ual for Cintiq 20WSX (DTZ-2000W) English v ersion 1.0, January 15, 2007 Cop yr ight  W acom Company , Limited, 2007 All rights reser ved. No par t of this manual ma y be reproduced except f or your e xpress personal use. W acom reser ves the right to re vise this publication without ob[...]

Introduction and overview Page 1 INTRODUCTION AND OVERVIEW The W acom ® Cintiq ® 20WSX pen displa y combines the benefits of an LCD monitor with the control, comf or t, and productivity of W acom’ s cordless, batter y-free pen technology . This gives y ou a direct pen-on-screen interf ace that can be used with a P ersonal Computer (PC) or Maci[...]

Precautions on use and handling Page 2 PRECAUTIONS ON USE AND HANDLING Be sure to f ollow all instructions, cautions , and warnings found within this manual. F ailure to do so could cause the loss of data or damage to your computer . F ailure to do so could also v oid your warr anty , in which case W acom shall hav e no responsibility to repair or [...]

Precautions on use and handling Page 3 Handling W ARNING High V oltage . Do not open or disassemble the Cintiq pen displa y . There is a risk of electrical shock when the casing is open. This will also void y our warranty and W acom shall hav e no responsibility to repair or replace the product. W ARNING Do not operate the display stand inc line ad[...]

Precautions on use and handling Page 4 C AUTION Do not put heavy articles on the pen displa y or push against it with a str ong for ce; this ma y damage the display screen or break the Cintiq stand loc king mechanism. C AUTION Do not place heavy articles on the Cintiq cab ling, repeatedly bend the cables sharpl y , or apply hea vy stress to the cab[...]

Contents Page 5 CONTENTS Introduction and ov er vie w . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Precautions on use and handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Ph ysical location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Environment . . . . . . . .[...]

Contents Page 6 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Caring for Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Optional displa y configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Using an alter nate mount or stand . .[...]

Unpacking your Cintiq Page 7 UNPACKING YOUR CINTIQ P acka g e contents Y ou will find par ts and accessories packed together in the accessories bo x. T o av oid damaging your product, please review the instructions on the f ollowing pages bef ore setting up or using Cintiq or the Cintiq stand. Y our product came with the f ollowing items: Notes: I[...]

Unpacking your Cintiq Page 8 Setting up the Cintiq stand Place the stand on your desktop or w ork surface , making sure the stand is stable and will not tip or f all when the pen displa y is mounted on it. Then familiarize y ourself with the stand components. Next step: Unpack the pen displa y and mount it on the Cintiq stand. See page 9. Rear feet[...]

Unpacking your Cintiq Page 9 Unpac king and mounting the Cintiq pen display Remov e any packing materials from the back of the displa y unit and cabling. T o mount Cintiq on the stand: • Make sure the stand is stab le on your desktop or other work surf ace and will not tip or fall when Cintiq is mounted on it. • Securely grasp Cintiq with both [...]

Unpacking your Cintiq Page 10 Adjusting the displa y incline T o adjust the displa y incline, f ace the front of the Cintiq pen displa y and grasp it on the left and right side at appro ximately the same height as the Cintiq stand adjustment le vers . Use your finger tips to gently pull the incline adjustment le vers to ward the displa y unit; thi[...]

Unpacking your Cintiq Page 11 Adjusting r otation The pen displa y can be rotated on the displa y stand when the incline is less than or equal to 25 degrees . T o adjust rotation, grasp Cintiq b y the main body and rotate the unit to the desired position; it will mov e on the bearing hub . Y ou can only rotate the displa y unit 180 degrees in eithe[...]

Unpacking your Cintiq Page 12 Remo ving Cintiq from the displa y stand T o remov e Cintiq from the displa y stand: • If the rotation lock scre ws are attached, remove them from the bac k of Cintiq. • P osition the pen display to landscape orientation bef ore removing it from the displa y stand. The stand will not release unless Cintiq is in lan[...]

Cintiq pen display components Page 13 CINTIQ PEN DISPLAY COMPONENTS After the Cintiq pen displa y is saf ely mounted on the Cintiq stand, take some time to f amiliar ize y ourself with its f eatures and components. The LCD monitor and tablet sensor function as an integ rated input and output de vice. The LCD monitor suppor ts resolutions up to 1680[...]

Cintiq pen display components Page 14 Rear view Next step: Installation . See page 15. Integrated pen holder and alternate cable e xit The pen can be stored here. If you are not using the Cintiq stand supplied with the unit, you can route the cable to e xit from this location. See Using an alter nate mount or stand on page 57. Digital/Analog (D VI/[...]

Installation Page 15 INSTALLATION System requirements Bef ore installing Cintiq, make sure y our computer meets the f ollowing minimum system requirements: • PC. Windo ws Vista ™ , Vista x64, XP , XP x64, or 2000. D VI or VGA video connector , av ailable USB por t, and CD-ROM drive . • Macintosh. OS X, v10.3.9 or greater . D VI or V GA video [...]

Installation Page 16 Step 1: LCD monitor installation In the first stage of the installation process, Cintiq is installed as a monitor on y our system. As you w ork through the first stage of the installation process, please ref er to the LCD monitor cabling diag ram on page 18 when making cable connections . Important: Do not connect the USB dat[...]

Installation Page 17 • Be sure to tighten the thumbscrews on the connectors . • Connect the pow er adapter to Cintiq. See – C – on the ne xt page. Then connect the adapter’ s pow er cable and plug the adapter into an A C outlet. See – D – If you are connecting to an Apple computer with one of the f ollowing video por ts, you will need[...]

Installation Page 18 LCD monitor cabling dia gram Cintiq, rear view – B – Video card D VI or V GA Rear panel of your computer Do not attach the USB data cable until instructed to do so . P ower adapter – C – DC I N put T o AC outlet D VI-I connector T o connect to a D VI-D connector , use the D VI-D to D VI-I adapter cable. T o connect to a[...]

Installation Page 19 • T ur n on Cintiq. The power LED will light orange . • Ne xt, tur n on your computer . F or Windows systems , Cintiq will automatically install as a def ault monitor . If you want Cintiq to be identified as a Cintiq displa y and if you w ant to install the color calibration profile f or Cintiq, f ollow the instructions b[...]

Installation Page 20 • As necessar y , configure the display control panel settings f or the proper size and color resolution. The maximum (nativ e) resolution of the Cintiq 20WSX is 1680 x 1050 pix els with 24 bit color (8 bits per color). The displa y size and color resolution ma y be constrained b y the capabilities of your video card. See th[...]

Installation Page 21 Step 2: P en tablet installation USB cable installation Plug the USB connector into an av ailable USB por t on your computer or into a USB hub attached to your computer . Ne xt, mov e on to the pen tablet Software installation on page 22. Y ou must install the W acom tablet driver softw are for full tab let functionality . P en[...]

Installation Page 22 Software installation IMPORT ANT : Y ou MUST install the W acom pen tablet driver softw are f or full pen and tablet functionality , otherwise the Cintiq pen will only function as a mouse de vice and the extended pen and tablet f eatures will not be av ailable . T o install the tablet softw are: • Sav e your work and close al[...]

Working with your Cintiq Page 23 WORKING WITH YOUR CINTIQ Using the pen As you w ork with Cintiq, you can rest your hand lightly on the displa y screen, just as if it were a dra wing board or sheet of paper . The Gr ip P en is cordless, batter y-free, and sensitiv e to the tilt and pressure you e xert upon it. Hold the Gr ip P en as you would a nor[...]

Working with your Cintiq Page 24 P en operations The basic methods of working with the pen are as f ollows: P ointing and selecting: Mov e the Gr ip P en above the Cintiq displa y screen to position the screen cursor . The pen tip needs to be within 5 mm (0.2 inch) of the pen display tab let surf ace; you do not need to touch the tablet surf ace to[...]

Working with your Cintiq Page 25 W orking with the tablet contr ols The customizable ExpressK eys and T ouch Str ips enable y ou to speed up your w or kflow in g raphics or other applications. While using the pen with your dominant hand, y ou can simultaneously use your other hand to operate the ExpressK eys or T ouch Strip. F or example , use the[...]

Working with your Cintiq Page 26 Using the ExpressKe ys Press the ExpressK eys with your secondary hand to toggle between tools or change tool proper ties while using your primar y hand to work with your pen on the displa y tablet surf ace. All ExpressK eys can be customized. The default settings w ere chosen to optimize y our workflow in Photosho[...]

Working with your Cintiq Page 27 The ExpressK eys enable y ou to speed up many common tasks. Y ou can wor k with the def ault settings, or choose from any of the other a v ailable functions . For e xample: • Quickly change the functionality of a T ouch Str ip by first pressing a corresponding ExpressK ey that has been customized f or the T OUCH [...]

Working with your Cintiq Page 28 Using the T ouch Strips The customizable T ouch Str ips can be operated in se ver al diff erent wa ys: • Standard operation: Slide your finger up or do wn to zoom, scroll, or issue the assigned k eystrok e function. • Continuous operation: Press and hold your finger at either end of the T ouch Str ip to contin[...]

Working with your Cintiq Page 29 • T ouch Strip Modifier operation: The upper pair of ExpressK eys located to the left and right of your pen displa y enable y ou to modify the function of the corresponding T ouch Str ip . Each T ouch Str ip can be independently customized to meet y our needs. Tip: Photoshop users who frequently change br ush siz[...]

Working with your Cintiq Page 30 Setting up y our w ork area The Cintiq 20WSX pen displa y and stand were designed to provide y ou with the widest possible range of fle xibility and ergonomic work approach. The design allows you to quic kly adjust Cintiq to a diff erent position whene ver the need arises. Y ou ma y want to e xper iment with differ[...]

Working with your Cintiq Page 31 Hints: • If the rotation lock scre ws are attached to the back of Cintiq, they m ust be remov ed bef ore Cintiq can be rotated. • Bef ore rotating the displa y unit, be sure the cable is freely rotating behind the unit. • Because the Cintiq dra wing surf ace will be a little higher than your desk, consider adj[...]

Customizing Page 32 CUSTOMIZING After you master the basics of using y our Gr ip P en on the Cintiq pen display , you ma y want to customize the w a y the pen or pen display w or ks. The W acom T ablet control panel mak es it easy to customize Cintiq and the pen. Opening the contr ol panel T o open the control panel, use the Cintiq pen on the pen d[...]

Customizing Page 33 Customization basics This manual only co vers the basics of customizing Cintiq. F or detailed information see the Cintiq Software User’ s Manual. If you installed the W acom tablet softw are, just open the W acom T ablet control panel and click on the H ELP button to displa y the manual. Y ou can also access the man ual from t[...]

Customizing Page 34 Calibrating Cintiq Y ou will need to calibr ate the pen display tab let in order to align the screen cursor position with the position of the pen on the displa y screen. This is required to adjust for par allax caused by the displa y screen cov er glass and coating. Set Cintiq in its wor king position, then f ollow the procedure[...]

Customizing Page 35 Learning more about Cintiq Ref er to the electronic Software User’ s Manual f or detailed information on customizing Cintiq. T o view the man ual, open the W acom T ablet Control P anel and click on the H ELP b utton. T o read the Software User’ s Manual bef ore installing Cintiq, first inser t the Wacom P en T ablet Driv e[...]

Customizing Page 36 Adjusting the LCD monitor F actor y presets, auto-sync, and user settings Factory presets: For optimal displa y quality , set your video card to Cintiq’ s native resolution of 1680 x 1050 pix els (WSXGA). See page 62 f or signal specifications. A uto-sync: When connected as a V GA display , Cintiq attempts to automatically sy[...]

Customizing Page 37 The basic process f or working with the OSD is as follo ws: • Press the M ENU button to open the OSD main men u. • Use the up or down b uttons to select an option. When the option you want to adjust is highlighted, press the E NTER button. The current settings and adjustment sub-menu f or that option will appear . • Use th[...]

Customizing Page 38 R ESET . Provides two options. • Use A UTO A DJUST to reset only the image parameters . • Use R ECALL to reset all screen options to the f actor y default. Selecting the e xit icon e xits the R ESET window without resetting anything. S ETUP . Select to adjust the displa y screen backlighting and OSD menu displa y options. B [...]

Customizing Page 39 Adjusting pitch and phase (V GA only) Some computers and video cards ma y not allow the auto-sync function to fully work when Cintiq is first connected. If some por tion of te xt appears blurred, open the OSD menu, go to the R ESET menu, and select the A UTO A DJUST option. If the image is still blurred, adjust the pitch and ph[...]

Customizing Page 40 P ower sa ving Cintiq conf or ms to VESA and ENERGY ST AR ® pow er saving guidelines . When using Cintiq with a Displa y P ower Management Signaling (DPMS) compliant computer or video card, the displa y will automatically comply with the below po wer saving par ameters. Computer mode H-sync V -sync Video P ower consumption P ow[...]

Troubleshooting Page 41 TROUBLESHOOTING Most of the time your pen displa y tablet will work fla wlessly . But if you are ha ving trouble , W acom recommends you do the f ollowing: 1. If Cintiq does not function properly , refer to the troub leshooting section below . See also Displa y troubleshooting on page 45, or look in the P en tablet troubles[...]

Troubleshooting Page 42 3. V erify that the tablet and Grip P en are working: • Press the Grip P en tip against the displa y and verify that the status LED lights b lue. • If the LED does not light, v er ify that Cintiq’ s USB cable is plugged into an activ e USB por t. If Cintiq is plugged into a USB hub , tr y plugging Cintiq directly into [...]

Troubleshooting Page 43 T esting your input tools and pen displa y controls If the Grip P en, or the Cintiq ExpressK eys or T ouch Str ips do not work as you e xpect, it is a good idea to first check the assigned functions or reset them to their def ault conditions. A quick wa y to reset a pen to its def ault settings is to remov e it from the T O[...]

Troubleshooting Page 44 T esting a pen 1. While obser ving the P OINTING D EVICE I NFO column, bring your pen within 5 mm (0.2 inch) of the displa y screen. A value f or P ROXIMITY , the D EVICE N AME , D EVICE T YPE , and a D EVICE S/N (ser ial number) should be displa yed. If you hav e more than one Cintiq unit connected to your system, be sure t[...]

Troubleshooting Page 45 Displa y troub leshooting If you encounter prob lems with the Cintiq display , refer to the f ollowing tables; your prob lem ma y be described here and you can tr y the solution off ered. F or additional information about color issues, ref er to the documentation that came with your oper ating system or applications. General[...]

Troubleshooting Page 46 V GA problems When a still image is displa yed f or a long period of time without refreshing the screen, an after- image remains f or a shor t period of time. • Use a screen sav er or other power management f eature. Color quality is inaccurate . • Open the OSD menu, go to the R ESET men u and select the R ECALL option. [...]

Troubleshooting Page 47 P en tablet tr oubleshooting If you encounter prob lems with the Cintiq pen display tab let, ref er to the follo wing tables . Y our problem ma y be described here, and you can try the solution offered. Be sure you ref er to the Cintiq Read Me file f or the latest inf or mation. F or additional inf or mation, visit W acom?[...]

Troubleshooting Page 48 The eraser selects e verything or will not stop erasing. Open the Wacom T ablet control panel and go to the E RASER tab . Mov e the E RASER F EEL slider toward F IRM , or select the D ETAILS ... button and increase the C LICK T HRESHOLD setting. If this does not help , see T esting Cintiq on page 41. Y ou notice a dela y at [...]

Troubleshooting Page 49 The pen tip and screen cursor do not properly line up . Open the Wacom T ablet control panel and select the C ALIBRATE tab . Continue with Calibrating Cintiq on page 34. The screen cursor mov es but it does not jump to the pen tip location when the pen is placed on the displa y screen, and it does not f ollow the pen tip whe[...]

Troubleshooting Page 50 Y ou suspect the pen tab let pref erences ma y be corrupted, or want to make cer tain that all settings are at their f actor y defaults . Delete the pen tablet pref erences as follo ws: Windows: Click the START icon and select A LL P ROGRAMS . Then select W ACOM T ABLET and T ABLET P REFERENCE F ILE U TILITY . In the dialog [...]

Troubleshooting Page 51 Windows-specific pr oblems Macintosh-specific pr oblems After changing right- and left-handed settings in the computer’ s mouse control panel, the pen tip no longer functions properly . Restar t Windows f or your W acom tool settings to be correctly recognized. At star tup, a dialog bo x appears telling you that either t[...]

Troubleshooting Page 52 T echnical suppor t options If you ha ve a prob lem with your Cintiq pen displa y , first check the Installation section in this guide to make sure the unit is installed correctly . Then revie w the T roubleshooting procedures within this guide; your prob lem may be described there and you can try the solution(s) offered. I[...]

Troubleshooting Page 53 Obtaining driver downloads W acom per iodically updates the pen tablet softw are dr iver to maintain compatibility with ne w products. If you are ha ving a compatibility problem between y our Cintiq pen displa y and a new hardw are or software product, it ma y be helpful to download a new Wacom tab let software driver (when [...]

Appendix Page 54 APPENDIX Caring f or Cintiq K eep the Gr ip P en and your Cintiq LCD screen surf ace clean. Dust and dir t par ticles can stick to the pen and cause wear to the displa y screen surface . Regular cleaning will help to prolong the life of y our LCD screen surf ace and pen. K eep Cintiq, the Cintiq stand, and the Grip P en in a clean,[...]

Appendix Page 55 Replacing the pen tip The pen tip (nib) will wear with normal use. Excessive pressure will cause the nib to wear sooner . When the nib gets too shor t or dev elops a shar p edge , replace it with one of the extr a nibs that came with the pen. If the pen nib wears and becomes angular , it may damage the coating on the Cintiq displa [...]

Appendix Page 56 Optional displa y configurations After mounting the pen displa y unit on the Cintiq stand, you can rotate the pen displa y tablet to a v ariety of positions. If you do not plan to rotate the Cintiq and w ant to f asten it more securely to the stand, you can install the rotation lock scre ws as shown below . T o lock Cintiq to the [...]

Appendix Page 57 Using an alternate mount or stand Cintiq can be attached to any mount arm or stand conf or ming to the VESA 100 standard. Mounting screws that are 4 mm wide with a 0.7 mm pitch (M4 Regular), with a screw clearance depth from 13 – 18 mm are required. T o attach Cintiq to a VESA 100 mounting platform: 1. T ur n off your computer an[...]

Appendix Page 58 4. Ne xt remov e the f our attachment screws from the cab le cov er plate and lift the plate aw a y from the pen displa y unit. 5. Place the cable into the cab le exit channel. Then reattach the cable cov er plate making sure to use the correct screws f or reattachment . (The cable co ver plate scre ws are shor ter than the bearing[...]

Appendix Page 59 6. T aking care not to dislodge the bearing stopper from the hub section, position the two halves of the bearing hub together around the pen display tab let cable and o v er their attachment points. 7. Attach the bearing hub sections to the unit making sure to use the correct screws f or reattachment. (The bearing hub screws are lo[...]

Appendix Page 60 P en and digital ink capabilities in Windows Vista Microsoft Windows Vista provides e xtensive support for pen and touch input. When using Cintiq with a computer running Windows Vista, your e xper ience is enhanced by po werful note taking, handwriting recognition, f ast navigation, and other digital inking options designed to giv [...]

Appendix Page 61 Uninstalling Cintiq F ollow the appropriate procedure below to remo ve the W acom tablet softw are and Cintiq pen displa y from your system. Important: When you remo v e the W acom tablet driv er software from y our system, any other W acom tablet connected to your computer will no longer oper ate with full W acom tablet functional[...]

Appendix Page 62 Pr oduct specifications Cintiq 20WSX (model DTZ-2000W) general specifications LCD monitor Ph ysical dimensions (W x D x H) 547 x 367 x 46 mm (21.55 x 14.46 x 1.81 in), e xcluding stand W eight 7.4 kg (16.3 lb), e xcluding stand 9.1 kg (20.0 lb), including stand Input v oltage 12 VDC P ower consumption 56 W or less in nor mal oper[...]

Appendix Page 63 P en tablet Displa y stand P ower adapter Grip pen (model ZP-501E) Reading technology Electromagnetic resonance technology Activ e area 433.4 x 270.9 mm (17.0 x 10.7 in) Resolution 0.005 mm/point (5080 lpi) Accuracy ±0.5 mm (±0.02 in), av erage Tilt range (all pens) ±60 degrees Reading height 5 mm (0.2 in) Maximum repor t rate 1[...]

Appendix Page 64 Accessories Airbrush. A tr ue digital airbr ush incor porating a pressure-sensitiv e tip and eraser , tilt sensitivity , and a fingerwheel that provides an additional degree of control o ver the application of digital paint. This tool also includes a programmab le side s witch. ZP-400E 6D Ar t P en. This pen provides rotation sens[...]

Appendix Page 65 Displa y adapters Pur chasing parts and accessories T o purchase par ts and accessories, ref er to the Cintiq Read Me file and see who to call for y our region. Y ou can also do the f ollowing: • T o purc hase par ts and accessories in the USA or Canada, call 1.888.884.1870 (toll-free) or visit W acom’ s web site at http://www[...]

Appendix Page 66 Radio and television interf erence The equipment described in this manual generates, uses , and can radiate radio-frequency energy . If it is not installed and used properly – that is, in strict accordance with W acom instr uctions – it ma y cause interference with radio and tele vision reception. Federal Comm unications Commis[...]

Appendix Page 67 W arranty (W orldwide, Except for Eur ope, Africa and Middle East) Limited W arranty W acom warr ants the product, to the or iginal consumer purchaser , except f or the Software and consumab le items such as the pen nibs, to be free from def ects in mater ials and workmanship under nor mal use and ser vice for a period of two (2) y[...]

Appendix Page 68 W arranty Service in the U.S.A. and Canada T o obtain W arranty ser vice within the U .S. or Canada contact: W acom T echnical Suppor t Phone: 1.360.896.9833 F ax: 1.360.896.9724 Inquir y F or m: http://www .wacom.com/productsuppor t/email.cfm E-mail: suppor t@wacom.com W arranty Service Outside of the U.S.A. and Canada F or produc[...]

W acom T echnology Corporation W acom Europe GmbH 1311 SE Cardinal Cour t Europark Fichtenhain A9 V ancouver , W A 98683 47807 Kref eld U .S.A. Germany T elephone T elephone General: +1.360.896.9833 General: +49.(0)2151.3614.0 F ax: +1.360.896.9724 F ax: +49.(0)2151.3614.111 W acom Co., Ltd. W acom Co., Ltd. 2-510-1 T oy onodai Asia P acific Offi[...]

Installation Guide & Har dware Manual f or Cintiq 20WSX (DTZ-2000W) W acom Co., Ltd. UE-0364 Cintiq20WSX_Manual.fm Page 70 Monday, January 15, 2007 9:23 AM[...]