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Xerox 92C IPS manual

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Table of contents for the manual

  • Page 1

    Xero x Do cuPr int 92 C I PS T r oubleshooting Guide Version 7.1 August 2000 721P8916 0[...]

  • Page 2

    Xerox Corporation Printing Systems Docum entation and Edu cation 701 South Aviation Boulevard, ESM1-058 El Segu ndo, CA 90245 © 1997, 1998 , 199 9, 2000 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all f orm s and matters of copyrightable mate rial and information now allowed by s tat utory or judicial law or he[...]

  • Page 3

    XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE iii La se r safety ! Warning: Adjustmen ts, use of c ontrols, or performan ce of procedures other t han those spec ified herei n may res ult in hazardous light exposure. The Xerox D ocuPrint printers are certified to comp ly with th e performance standards of the U.S. Department of Health, Education , a[...]

  • Page 4

    iv XEROX DOCUP RINT 92C IPS TROUBLESHOOTING GUIDE Oper at io n safet y Your Xerox equipme nt and suppl ies have been d esigned and tes ted to meet strict safety req uirement s. They have been approved by safety a gencies, an d t hey comply wit h env ironmental stan dards. Please observe t he following p recautions t o ensure you r cont inued sa fe [...]

  • Page 5

    XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE v T abl e of contents Laser safety iii Ozone informati on iii O pe rat i on s af ety i v Intr od u cti on vii About t his guide vii Contents vii Conventions viii Related publications ix 1. Calling f or s ervic e 1-1 Information to have on hand when calling for serv i ce 1-1 Enabling a nd d isabling t he[...]

  • Page 6

    TABLE O F CONTENTS vi XEROX DOCUP RINT 92C IPS TROUBLESHOOTING GUIDE 4. Syst em un re spon si ve 4-1 Inde x INDEX-1[...]

  • Page 7

    XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE vii Intr oduc tion Thi s X erox DocuPr int 92C IPS T roubl eshoot ing Guide de scribes how to solve some specific problem s that may oc cur when you are using the print ing system. Ab out th is gu ide This guide is designed f or Xerox DocuP rint 92C IPS ope rators who se job consists of the routine oper[...]

  • Page 8

    INTRO DU C TION vi ii XEROX DOCUP RINT 92C IPS TROUBLESHOOTING GUIDE Con ventions This guide uses the following conventions: • All caps and angle brack ets — Within proced ures, the nam es of ke ys are shown in all caps within a ngle brack ets (f or ex ampl e, press <E NTE R>). • <Ang le brac kets> — V ariable inf or mation, or [...]

  • Page 9

    INTRODUCTION XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE ix Relate d public at ions This document is part of the Xerox DocuPrint IPS publication set. Xero x docum ents Following is a list of all Xerox DocuPrint IPS document s. For a complete list and des cription of available Xe rox docume ntation, refer to th e Xerox Cust omer Docum entation Ca [...]

  • Page 10

    INTRO DU C TION x XEROX DOCUP RINT 92C IPS TROUBLESHOOTING GUIDE[...]

  • Page 11

    XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 1-1 1. 1 Calling f or service Before calling your custome r service suppo rt center, make sure you have read this chapt er and h av e tried the correct ive a ctions described here. If the problem persists, gather the necessary information a nd cal l the customer support center. Informat ion t o have o n[...]

  • Page 12

    CALLING F OR SERVICE 1-2 X EROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE Enab ling and di sabl ing the mo dem fo r remot e servi ce Your syst e m m a y b e set u p to use Sixt h Sen se Techn o log y — a remote co mmunication capabil ity. Sixth Sens e Tech nology is a user- friendly suite of tool s that allow service pers onnel to connect with a cu[...]

  • Page 13

    CALLING FOR SERVICE XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 1-3 En abli n g you r m o d em Enable your modem at the graphical user interface following these ste p s: 1. Select the Configuration pull-down menu of t he I PS main windo w . 2. Select t he Modem Enable/Disable menu item. 3. At the Modem Enable/Disable window , select Enabled, then[...]

  • Page 14

    CALLING F OR SERVICE 1-4 X EROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE[...]

  • Page 15

    XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-1 2. 2 Clearing p aper misf eeds a nd jams Paper ja ms and m isfeeds can b e greatly redu ced or el iminated i f you use the correct t ype of paper under the right c o nditions. Refer to Helpful Facts About Paper for information on pap er selection and care.[...]

  • Page 16

    CLEAR ING P APER MI SFEE DS AND JA MS 2-2 X EROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE Cl eari ng a fe eder tra y faul t When pap er is m isfed fr om the p aper t rays, complete t he following ste p s: 1. Go t o the pap er tra y i ndicated by the m essage a nd graphic display s of the printer control con sole. 2. Press the T ra y Unlock b utto n [...]

  • Page 17

    CLEARING PAPER M ISFEEDS AND JAMS XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-3 4. Press the green l e ver to unl atch the p aper feeder assem bl y . 5. Remov e and discard any par tially f ed paper . Make sure t he paper s upply is neatly stacked and the s tack is not h igher tha n the MAX l ine on the le ngth gui de. Make sure the l ength g u[...]

  • Page 18

    CLEAR ING P APER MI SFEE DS AND JA MS 2-4 X EROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE Fr equent misf eed s Frequent misfeed s may be c a used by a gl a zed feed belt, especially if one tray feeds the same kind of paper better than another tray does. (Gl azing is caused by a b uildu p of the c he micals f ound on most papers.) If you su spect tha[...]

  • Page 19

    CLEARING PAPER M ISFEEDS AND JAMS XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-5 2. Lightly m oisten a lint-free tow e l with film remover and thorough ly wipe t he outside surf ace of the f eed belt in t h e same direction as the ribs on t he be lt. (Wiping from side to side might pull the belt off it s track. ) Allow a f ew second s f or t h e[...]

  • Page 20

    CLEAR ING P APER MI SFEE DS AND JA MS 2-6 X EROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE Cle arin g paper j ams Paper som etimes jam s as it leaves the feeder t rays or mo ves throug h the pa per pa th. You mus t clear the pa per j am bef ore yo u can continue to print. The two il l ustrations belo w show the a reas along the paper path in whi ch j[...]

  • Page 21

    CLEARING PAPER M ISFEEDS AND JAMS XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-7 Jam displays on prin ter control cons ole In the e vent of a jam, the printer c ontrol console d isplays the following info rma tio n : • The message displ ay desc ribes the areas of t h e printer you mu st ch eck a nd cle ar. • The graphic displa y shows the lo[...]

  • Page 22

    CLEAR ING P APER MI SFEE DS AND JA MS 2-8 X EROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE In te ri o r la b el s Messag e labels are l ocated i nside the prin ter at t he p oint of need. F igu re 2- 4. Messag e labels inside the printer Each handle, lever, or kno b you use to clear a paper jam i s bright green and marked with an arrow indicating the[...]

  • Page 23

    CLEARING PAPER M ISFEEDS AND JAMS XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-9 Job r eco very When a jam occurs, the system controller and p rinter send damaged or lost pages t o the print que ue. For severe jams, the Printer Controller perf o rms the r e covery while t h e printer reinitiates a s ys tem sta tus check. The next level of recove[...]

  • Page 24

    CLEAR ING P APER MI SFEE DS AND JA MS 2-1 0 X EROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE Clea ring pap er jams fr om are as 1 and 1A To clear paper jams from areas 1 and 1A: 1. Open the middl e door and l o cate area 1. 2. Remov e and discard any paper y ou find in the areas indicated. 3. Close t he door . Area 1 Area 1[...]

  • Page 25

    CLEARING PAPER M ISFEEDS AND JAMS XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-1 1 4. Open the high-ca pacity f eeder front door and locate area 1A. 5. Remov e and discard any paper y ou find in the area 1A. 6. Close the door and press Continue to resume printing. Area 1A[...]

  • Page 26

    CLEAR ING P APER MI SFEE DS AND JA MS 2-1 2 X EROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE Clea ring pap er jams fr om are as 2 and 2A To clear paper jams from areas 2 and 2A: 1. Open the middl e door and l o cate area 2. 2. Lift the three green handles one by one. Each time you li ft a handle, remov e a nd d iscard any p aper yo u find bene ath th[...]

  • Page 27

    CLEARING PAPER M ISFEEDS AND JAMS XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-1 3 4. Open the high-ca pacity f eeder front door and locate area 2A. 5. Lift the green handle. Remov e and discard any paper y ou find in this area. 6. Lower the handle, close th e door , and press the Continue bu tt on to r e su m e pr in t ing .[...]

  • Page 28

    CLEAR ING P APER MI SFEE DS AND JA MS 2-1 4 X EROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE Cl ear i ng pa per jam s fro m a r ea 3 Follow these steps to clear j ams in area 3. 1. Open the middl e door and l o cate area 3. 2. Push and hold the green handle to the right (in the direction of the arrow marked on i t). 3. Remov e and discard any paper y[...]

  • Page 29

    CLEARING PAPER M ISFEEDS AND JAMS XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-1 5 Cl ear i ng pa per jam s fro m a r ea 4 Follow these steps to clear j ams from area 4. 1. Open the middle and left doors and locate area 4. Remember to clear the jam in area 5 f i rst, i f y ou are di rect ed to clear both areas. ! Warning: T he laser safety label[...]

  • Page 30

    CLEAR ING P APER MI SFEE DS AND JA MS 2-1 6 X EROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 3. Raise the small green handle at the front of the fuser assembl y . 4. Remov e and discard any paper y ou find in this area. ! Warning: T ake care n ot to t ouch any pa rts i n this area. They may b e ho t enoug h to cause bu rns. Caution: Do not use a s ha[...]

  • Page 31

    CLEARING PAPER M ISFEEDS AND JAMS XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-1 7 Cl ear i ng pa per jam s fro m a r ea 5 Follow these steps to clear j ams in area 5. 1. Open the middl e door and l o cate area 5. 2. If paper is caught in the rollers between areas 4 and 5, first t ur n the green knob in the direction of the arrow m ar ked on i t[...]

  • Page 32

    CLEAR ING P APER MI SFEE DS AND JA MS 2-1 8 X EROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 3. Push and hold the green handle to the left ( i n the direction of the arrow marked on i t). Rem ov e and discard any p aper you find there. 4. Release the green handle. 5. Close the door and press the Continue but ton to resume pr inting.[...]

  • Page 33

    CLEARING PAPER M ISFEEDS AND JAMS XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-1 9 Clea ring pap er jams fr om are as 6 and 6A Follow these steps to clear j ams in areas 6 and 6 A. 1. Open the pr inter left-most top co ver . Remov e and discard any paper you find in t his area. 2. Cl os e th e t op c o v er . 3. Open the top cover of the high-ca[...]

  • Page 34

    CLEAR ING P APER MI SFEE DS AND JA MS 2-2 0 X EROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE Cl ear i ng pa per jam s fro m a r ea 7 Area 7 of t he paper path is used only during two-sided (duplex) printing. 1. Open the middl e door and l o cate area 7. 2. Pull the bl ock-shaped set separator toward you and hol d it in that pos ition. 3. Remov e and [...]

  • Page 35

    CLEARING PAPER M ISFEEDS AND JAMS XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-2 1 Cl ear i ng pa per jam s fro m a r ea 8 Note: If your prin ter has a stitche r/stacker, see t he “ Correcting stacker problems ” chap ter. 1. Open the top cover of the output modu le , as indicate d on the graphic display of the pr inter cont rol c onsole. 2. [...]

  • Page 36

    CLEAR ING P APER MI SFEE DS AND JA MS 2-2 2 X EROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE Cl ear i ng pa per jam s fro m a r ea 9 Note: If your prin ter has a stitche r/stacker, see t he “ Correcting stacker problems ” chapter in this guide. 1. Open the r ight door and locate the green handle on the uppe r r ight sid e of area 9. 2. Pull the g[...]

  • Page 37

    CLEARING PAPER M ISFEEDS AND JAMS XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-2 3 Clearin g stitch er/stac ker pap er jams (areas A and B) Follow the se st eps to clear st itcher/stacker jams in a reas A and B. 1. Open the top cover of the stitcher/stack er and locate area A in the center . 2. Remov e and di scard t he paper u nder the pape r g[...]

  • Page 38

    CLEAR ING P APER MI SFEE DS AND JA MS 2-2 4 X EROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE Clea ring b ypass t ransp ort paper jam s To clear bypas s trans port pa per jams: 1. V erify that a s hee t is caug ht bet ween the bypass transpor t and the fini shing device. If a sheet is the re, remov e i t and d iscard it. 2. Open the top co ver of t he[...]

  • Page 39

    CLEARING PAPER M ISFEEDS AND JAMS XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-2 5 Ad justing du al stac ke r tra y scuffer arms Paper jams ca n occur when the paper doe s not stack sm oothly in the dual stacker trays. If some papers s tack well while others do not, the weights under the scuffer arms may need to be a djusted. Note: The scuffer a[...]

  • Page 40

    CLEAR ING P APER MI SFEE DS AND JA MS 2-2 6 X EROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE[...]

  • Page 41

    XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 3-1 3. 3 C orrecti ng stac ker pr ob lems Thi s chapter describes problems wi th the stitcher/stacker and the dual stacker, o ther than paper jams. It sug gests corrective actions when printed sets are not stitched. ( See “ Clearing paper misfeeds and jams ” for s tacker pap er ja ms.) Sympto m Prob[...]

  • Page 42

    CORREC TING STAC KER PROBL EMS 3-2 X EROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE[...]

  • Page 43

    XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 4-1 4. 4 Syst em unresponsi ve This chapt er describes prob lems in whi ch your monit or shows no image, the printer does not respond when you press the Continue button, or the I PS main window does not respond. Sympto m Probable caus e Action Blan k displ ay: pressi ng a key fails t o restore image. Mo[...]

  • Page 44

    SYSTEM UNRESPONSIVE 4-2 X EROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE Printer c onsole di splays the messag es Black housing is not ready and Color housing is not ready, and printing does not start. The syst em requires a PQA (print quality ad justment). Perform a manual PQA from the Printing Sam ples screen. See Xerox DocuPr int 9 2C IPS Guide t [...]

  • Page 45

    SYSTEM UNRESPONSIVE XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 4-3 Restarting the IPS after a n erro r c ond ition To restart the IP S after y o u have cleared an error condition: 1. Drain the pr inter at the host. (F ollo w procedures f or your host syste m.) 2. In an MVS environment, canc el the F S S (Funct ional Subsyst em), which automati c[...]

  • Page 46

    SYSTEM UNRESPONSIVE 4-4 X EROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE[...]

  • Page 47

    XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE INDEX-1 Inde x A area 3, clearing p aper jams, 2 -14 area 4, clearing p aper jams, 2 -15 – 2-16 area 5, clearing p aper jams, 2 -17 – 2-18 area 7, clearing p aper jams, 2 -20 area 8, clearing p aper jams, 2 -21 area 9, clearing p aper jams, 2 -22 areas 1 an d 1A, c learing paper jams, 2-10 – 2-11 [...]

  • Page 48

    INDEX INDEX-2 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE area 9, 2-22 areas 1 an d 1A, 2 -10 – 2-11 areas 2 an d 2A, 2 -12 – 2-13 areas 6 an d 6A, 2 -19 bypass t ransport, 2-24 stacker tray, 2-25 stitcher/stacker tray (area s A an d B), 2-23 jam s graphic display, 2-7 messag e display, 2-7 jam s, c lear ing checking job integrity, 2-9 types,[...]

  • Page 49

    DOUBL E-CLI CK O N T HIS TEXT FROM A NY M AST ER PA GE AN D EDIT THE DEFI NITI ON -1 ../../../ IPS & LPS Graphics/DPC0010A.CGM iii ../../../ IPS & LPS Graphics/70 -- modem.TIF @ 83 dpi 1-3 ../../../IPS & LPS Graphics/dpc0087a.cgm 2-2 ../../../ IPS & LPS Graphics/DPC0088A.CGM 2-3 ../../../ IPS & LPS Graphics/DPC0089A.CGM 2-3 ../.[...]