Yealink SIP-T19P manual

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ii Copyright © 2013 YEALINK NETWORK TECHNOL OGY CO ., L TD Copyright © 2013 Y ealink Network T ech nology CO ., L TD. A ll rights reserved. No parts of this publication may be reproduced or transmitted in any form o r by any means, electronic or mechanical, photoco pying, recording, or otherwise, for any purpose, withou t the express written perm[...]

iii Note: This devic e is tested and complies with the limits for a Cl ass B digital device, pursuant to P art 15 of the FCC Rules. Thes e limits are desi gned to provide r easonable pro tection against har mful interference in a residential instal lation. This eq uipment generates , uses, and can radiate radio frequen cy energ y and, if not instal[...]

iv Yealink SIP-T19P firmware conta ins third-party software under the GNU Gen eral Public Licens e (GPL). Yealink uses software under t he specific terms of the GPL. Pleas e refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of compo nents licensed under G PL and used in Y ealink p roducts can [...]

About This Guide v Thank you for choosing the SIP - T19P IP phone, exquisitely designed to provide business telephony features, such as Call Hold, Call T ransfer , Multicast P aging and Conference over an IP network. This guide provides ever ything you need to quickly use you r new phone. First, verify with your system administrator that the IP net[...]

User Guide for the SIP - T19P IP Phone vi[...]

T able of Content s vii About This Guide ...................................................................... v In This Guide ......................................................................................................................... v T able of Contents ..................................................................... vii Over [...]

User Guide for the SIP - T19P IP Phone viii Blacklist ............................................................................................................................ 38 R emote Phone B ook ........................................................................................................ 39 Call Histor y Management ...............[...]

T able of Content s ix V oice Mail ........................................................................................................................ 93 Message W aiting Indicator (MWI ) ............................................................................... 94 T roub leshooting ........................................................[...]

User Guide for the SIP - T19P IP Phone x[...]

Overview 1 This chapter provides t he over view o f t he SIP - T1 9P IP phone. T op ic s include:  Hardware Componen t Instructions  Icon Instructions  User Inter faces  Documentations If you require additional information or assistance with you r new phone, contact your system administrator . The main hardware components of th e SIP - [...]

User Guide for the SIP - T19P IP Phone 2 Hardware componen t instructions of the SIP - T19P IP phone are: Item Description ① LCD Screen Shows information about calls, messages, sof t k eys, time, date and other relevant data: • Call information — caller ID, call duration • Icons (for example, ) • Missed call text or second incoming caller[...]

Overview 3 Icon Description R egisteri ng Hands-free speak erphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi-lingual uppercase and lowercase letters input mode V oice M ail T ext Message Auto Answer Do Not Disturb Call F or wa[...]

User Guide for the SIP - T19P IP Phone 4 T wo ways to customize configuration s of your SIP - T19P IP phone:  The user interface on the IP phone.  The user interface in a web browser on your PC. The hardware components k eypad and LCD screen constitute the phone user inter face, which allows the user to execute all call operation tasks and ba[...]

Overview 5 Options Phone User Inter face W eb User I nter face -- Language √ √ -- Time & Date √ √ -- Administrator P assword √ √ -- K ey as Send √ √ -- K eypad Lock √ √ -- V olume √ -- Ring T ones √ √ -- Contact Management -- Director y √ -- Local Directory √ √ -- Blacklist √ √ -- R emote Phone B ook √ -- C[...]

User Guide for the SIP - T19P IP Phone 6 Options Phone User Inter face W eb User I nter face SIP Account √ -- User Options -- R egister Status √ -- Activation √ -- Label √ -- Display Name √ -- R egister Name √ -- User Name √ -- P assword √ -- SIP Ser ver1/2 √ -- Ser ver Option -- Ser ver P ort -- Outbound Status √ -- Outbound Pr[...]

Overview 7 The following table shows documen tations available for the SIP - T19P IP phone. Name Contents Where found F ormat/Language Quick Installation Guide Basic setup of the phone In the package PDF/English Quick R eference Guide Basic call features and phone customizations In the package PDF/English User Guide Phone/W eb user inter face setti[...]

User Guide for the SIP - T19P IP Phone 8[...]

Getting Starte d 9 This chapter provides basic installation instructions an d information for obtaining the best per formance with the SIP - T19P IP phone. T opics include:  P ack ag ing Contents  Phone Installation  Phone Initialization  Phone Status  Basic Network Settings  R egistration  Idle Screen If you require additional[...]

User Guide for the SIP - T19P IP Phone 10  Ph one Stand  P ower Adapter  Handset & Handset Cord  Ether net Cable  Quick Instal lation Guide & Quick R efer ence Guide Check the list before installation. If you find anything missing, contact your system administrator.[...]

Getting Starte d 11 If your phone is already installed , proceed to Phone In itialization on page 13 . This section introduces how t o install the phone: 1) Attach and detach the stand 2) Connect the handset and optional headset 3) Connect the network and power 1) Attach the stand and detach the stand a) Attach the stand b) Detach the stand 2) Conn[...]

User Guide for the SIP - T19P IP Phone 12 advise you which one to use.  AC power  P ower over Ethernet (Po E) AC P ower T o connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the ph one and connect the other end of the power adapter into an electrical power outlet. 2. Connect the in cluded or a standard Ethe[...]

Getting Starte d 13 Af ter your phone is powered on , the system boots up and per forms the following steps: Automatic Phone Initialization The phone finishes the initialization by loading the saved configu ration. The LCD screen displays “Initializing… p lease wait” during this process. DHCP (Dynamic Host Configuration Protocol) The phone at[...]

User Guide for the SIP - T19P IP Phone 14 3. Enter the user name (admin) and password (admin) in th e login page. 4. Click Confirm to login. The phone status is displayed on the first page of the web user inter face. If your phone cannot contact a DHCP ser ver for any reason, you n eed to configur e network settings manually . The IP phone can supp[...]

Getting Starte d 15 P ort . 2. Press or to select IPv4 , IPv6 or IPv4 & IPv6 from the IP Mode field. 3. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. T o configure a static IPv4 address via phone user inter face: 1. Press Menu -> Settings- > Advanced Settings (password: admin) -> Network -> WAN P o[...]

User Guide for the SIP - T19P IP Phone 16 T o configure PPP oE via phone user inter face: 1. Press Menu -> Settings- > Advanced Settings (password: admin) -> Network -> WAN P ort -> IPv4 -> PPP oE IP Client . 2. Enter the user name and password in the corresponding fields. 3. Press the Save sof t k ey to accept the change or the B[...]

Customizing Y our Phone 17 Y ou can customize your SIP - T 19P IP phone by personally configuring certain settings, for example, contrast, language and time & date. Y ou can add contacts to the phone’s local director y manually or from call histor y . Y ou can also personalize different ring tones for different callers. This chapter provides [...]

User Guide for the SIP - T19P IP Phone 18 The default language of the phone user inter face is English . The phone will detect and use the same language as which of your web browser for the web user inter face. If the language of your web browser is not supported by the phone, the web user inter face will use En glish. Y ou can ch ange the language[...]

Customizing Y our Phone 19 3. Click Confirm to accept the change. T ext display ed on the web user inter face will change to the selected language. The time and date are displayed on the LC D screen when the phone is idle . If the phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) ser ver , you need to configure the [...]

User Guide for the SIP - T19P IP Phone 20 4. Press the Save sof t k ey to accept the change. The date and time display ed on the LCD screen will change accor dingly . T o configure the time and date format via phone user inter face: 1. Press Menu -> Settings -> Basic Setting -> Time & Date -> Time & Date F ormat . 2. Press or , [...]

Customizing Y our Phone 21 To change the administrat or password via phone user interface: 1. Press Menu -> Settings -> Advanced Settings (password: admin) -> Set P assword . 2. Enter the current password in the Current PWD field. 3. Enter the new password in th e New PWD field. 4. Enter the new password again in the Co nfirm PWD field. 5.[...]

User Guide for the SIP - T19P IP Phone 22 Y ou can lock the k eypad of your phone temporarily when you are not using it. This feature helps you to protect your phone from unauthorized use . K eypad lock consists of the follow ing: Menu K ey: The Menu soft key is lock ed . Y ou cannot access the menu of the phone until unlock ed. F unction K eys: Th[...]

Customizing Y our Phone 23 Y ou can configure the inter val (in seconds) to automatically lock the k eypad instead of long pressing . T o configure the inter val of automatic k ey pad lock via web user inter face: 1. Click on Features -> Phone L ock . 2. Enter the desired inter val in the Phone Lock Time Out (0~3600s) field. 3. Click Confirm to [...]

User Guide for the SIP - T19P IP Phone 24 T o unlock the k eypad via phone user inter face: 1. Press any lock ed k ey , the LCD screen prompts “ Please Enter PIN ” . 2. Enter the PIN in the PIN field. 3. Press the Confirm sof t k ey to unlock the k ey pad. The icon disappears from the LCD screen. Y ou can long press or wait for a period of time[...]

Customizing Y our Phone 25 T o adjust the volume when the phone is idle : 1. Press to adjust the ringer volume. Note T o adjust the volume when the phone is during a call : 1. Press to adjust the volume of currently engaged audio device (handset, speak er phone or headset). Ring tones are used to indicate incoming calls. Y ou can select different r[...]

User Guide for the SIP - T19P IP Phone 26 T o select a ring tone for the account via web user inter face: 1. Click on Account -> Basic . 2. Select the desired ring tone from the pull-down list of Ring T ype . If Common is selected, this account will use the ring tone selected for the phon e . R efer to the above instruction. 3. Click Confirm to [...]

Customizing Y our Phone 27 3. Click Upload to upload the file. Note This section provides the operating instructions for managing contacts. T opics include:  Director y  Local Director y  Blacklist  R emote Phone B ook Director y provides easy access to frequently used lists. The lists may contain Local Director y , History and R emote [...]

User Guide for the SIP - T19P IP Phone 28 5. T o adjust the display order o f enabled lists , select the desired list and then click or . The LCD screen displays the list(s) in the adjusted order . 6. Click Confirm to accept the change. Note T o check the directory via phone user inter face: 1. Press the Dir sof t k ey when the phone is idle. The L[...]

Customizing Y our Phone 29 T o add a group to the local director y: 1. Press the Dir sof t k ey . The IP phone enters the loca l director y directly as there is o nly Local Directory in the directory by default. If Local Directory is r emoved from the director y , press Menu -> Dir -> Local Director y to enter the local director y . 2. Press [...]

User Guide for the SIP - T19P IP Phone 30 3. Press the Option sof t k ey , and then select Detail from the prompt list. 4. Press or t o scroll through the group information and then edit. 5. Press the Save sof t k ey to accept change or the Back sof t k ey to cancel. T o delete a group from the local director y : 1. Press the Dir sof t k ey . The I[...]

Customizing Y our Phone 31 Y ou can add contacts to the local director y in the following ways:  Manually  From call history  From remote phone book Adding Contacts Manually T o a dd a contact to the local d irector y manually: 1. Press the Dir sof t k ey . The IP phon e enters the local d irector y directly as there is only L ocal Directo[...]

User Guide for the SIP - T19P IP Phone 32 Adding Contacts from Call Histor y T o add a contact to the local director y from the call histor y: 1. Press the History sof t k ey . 2. Press or t o select the desired entr y . 3. Press the Option sof t k ey , and then select Add to Contac ts from the prompt list. 4. Enter the contact name. 5. Press the S[...]

Customizing Y our Phone 33 T o edit a contact in the local director y : 1. Press the Dir sof t k ey . The IP phone enters the loca l director y directly as there is o nly Local Directory in the directory by default. If Local Directory is r emoved from the director y , press Menu -> Dir -> Local Directory to enter the local director y . 2. Sel[...]

User Guide for the SIP - T19P IP Phone 34 2. Select the desired group and then press the Enter sof t k ey . 3. Press or to select the desired contact. 4. Press the Option sof t k ey , and then select Delete from the prompt list. The LCD screen prompts “ Delete Selected Item? ” . 5. Press the Ok soft k ey to confirm the deleti on or t he Cancel [...]

Customizing Y our Phone 35 T o search for a contact in the local director y: 1. Press the Dir sof t k ey . The IP phone enters the loca l director y directly as there is o nly Local Directory in the directory by default. If Local Directory is r emoved from the director y , press Menu -> Dir -> Local Directory to enter the local director y . 2[...]

User Guide for the SIP - T19P IP Phone 36 The LCD screen displays the search results in the adjusted order . 6. Click Confirm to accept the change. Note T o search for a contact in the enabled search source lists: 1. Pick up the handset or press the speak erphone. 2. Enter a few co ntinuous character s of the contact n ame or n umber using the k ey[...]

Customizing Y our Phone 37 Y ou can manage your phone’s local directory via phone user inter face or web user inter face. But you can only import or export the contact list via web user inter face. T o import a n XML fil e of contact list via web user inter face: 1. Click on Director y -> Local Director y . 2. Click Browse to locate a contact [...]

User Guide for the SIP - T19P IP Phone 38 6. (Optional.) Select the contact in formation you w ant to import into the local director y from the pull down list of Index . 7. Click Import to complete importing the contact list. T o export contact list via web user inter face: 1. Click on Director y -> Local Director y . 2. Click Export XML (or Exp[...]

Customizing Y our Phone 39 3. Enter the name and the office , mobile or other numbers in the corresponding fields. 4. Press the Add soft k ey to accept the change or the Back sof t k ey to cancel. T o add a contact to the blacklist from local d irector y: 1. Press the Dir sof t k ey . The IP phone enters the loca l director y directly as there is o[...]

User Guide for the SIP - T19P IP Phone 40 Y ou can configure your new phone to access up to 5 corporate directories. The phone supports up to 2000 corporate director y entries . F or the access URL of the corporate director y , contact your system administrator . T o configure an access URL for remote phone book via web user inter face: 1. Click on[...]

Customizing Y our Phone 41 T o search for a contact in the corporate director y : 1. Press Menu -> Dir -> R emote Phone Book . If R emote Phone Book is added to the director y , press Dir -> R emot e Phone Book to enter remote phone book. 2. Select the desired remote group , and then press the Enter sof t ke y to load the corporate directo[...]

User Guide for the SIP - T19P IP Phone 42 3. Enter the refresh period of corporate director y in the Search Flash Time ( Seconds) field. The default value is 21600 seconds. 4. Click Confirm to accept the change. The SIP - T19 P IP phone maintains call histor y lists of Placed Calls, Receiv ed Calls , Missed Calls and F or warded Calls. Call history[...]

Customizing Y our Phone 43 The detailed information of the entr y appears on the LCD screen. T o place a call from the call histor y list : 1. Press the History sof t k ey . 2. Press or to switch between All Calls , Plac ed Calls , R eceived Cal ls , Missed Calls and F or warded . 3. Press or t o scroll to the desired entry . 4. Press the Send sof [...]

User Guide for the SIP - T19P IP Phone 44 The LCD screen prompts "Delete all records?". 5. Press the Ok soft k ey to confirm the deleti on or t he Cancel sof t k ey to cancel. Y ou can upload your custom logo which will be shown on the idle screen. T o upload a custom logo via web user inter face: 1. Click on Features -> General Inform[...]

Customizing Y our Phone 45 5. Click Confirm to accept the change. Note Physically connect your headset and activate the headset mode for use. Fo r more information on physically connecting a headset, refer to Phone Installation on page 11 . T o activate the headset mode: 1. Press on the phone. The headset icon on the idle screen indicates that the [...]

User Guide for the SIP - T19P IP Phone 46 2. Select Enabled from the pull-down list of Headset Prior . 3. Click Confirm to accept the change. T o use headset prior feature, you should activate the headset mode in advance: 1. Physically connect the headset. 2. Press t o activate the headset mode. Note Y ou can customize the soft k ey s, navigation k[...]

Customizing Y our Phone 47 2. Customize specific features for these k eys. 3. (Optional.) Enter a string that will appear on the LCD screen in the Label field. Label is configurable only wh en customizing four sof t keys. 4. Click Confirm to accept the change. Y ou can click R eset to default to reset custom settings to defaults. Note Common used p[...]

User Guide for the SIP - T19P IP Phone 48 Speed Dial Y ou can use this k ey feature to speed up dialing numbers of ten used or hard to remember . Dependencies: T ype ( Speed Dial ) V alue (the number you want to dial out) Usage: Press the programmable k ey to dial out the number specified in the V alue field. Direct ed Pickup Y ou can use this k ey[...]

Customizing Y our Phone 49 Dependencies: T ype ( L ocal Group ) Line (the group you want to access) Usage: Press the programmable k ey to access the group specified in the Line field. XML Director y Y ou can use this k ey feature to access the corporate director y quickl y . For more information, refer to R emote Phon e B ook on p age 39 . Dependen[...]

User Guide for the SIP - T19P IP Phone 50 Message screen. Y ou can enter the text message and then sen d it. Zero T ouch Y ou can use this k ey feature to configure auto provision and network paramet ers quickly . Dependencies: T ype ( Zero T ouch ) Usage: 1. Press the programmable k ey to access the zero touch screen. 2. Press the Ok soft k ey in [...]

Customizing Y our Phone 51 T o disable an account via phone user inter face: 1. Press Menu -> Settings -> Advanced Settings (password: admin) -> Account . 2. Press the Enter soft k ey . 3. Select Disable from the Activation field t o disable the account. 4. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Ac[...]

User Guide for the SIP - T19P IP Phone 52 Y ou can configure one or more replace rules (up to 100) to remove the specified string and replace it with another string. Y ou can configure a pattern with wildcards (refer to the expression syntax in the table above), so that any string that matches the pattern will be replaced. This feature is convenien[...]

Customizing Y our Phone 53 3. Click Del to delete the replace rule(s). Note Y ou can configure one or more dial-now rule s (up to 100) on your phone. When the dialed out number matches the dial -now string, the number will be diale d out automatically . F or exampl e, a dial-now rule is configured as “ 2xx ” , then any entered three-digit strin[...]

User Guide for the SIP - T19P IP Phone 54 T o configure the delay time for dial-now rule via web user inter face: 1. Click on Features -> General Information . 2. Enter the time within 1- 14 (in seconds) in the Time- Out for Dial-Now Rule field. 3. Click Confirm to accept the change. Note Area codes are also known as Numbering Plan Areas (NP As)[...]

Customizing Y our Phone 55 2. Enter the desired values in the Code , Min Length (1 - 15) and Max L ength (1 - 15) fields. 3. Click Confirm to accept the change. Note Y ou can block some specific numbers from being dialed on your phone. When you dial a block out number on your phon e, the dialing will fail and the LCD screen will pr ompt “ F orbid[...]

User Guide for the SIP - T19P IP Phone 56 3. Click Confirm to add the block out number . Note Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency ser vices for assistance when necessar y . The emergency telephone number may diff[...]

Customizing Y our Phone 57 Y ou can enable live dialpad on the SIP - T19P IP phone, which enables the IP phon e to automatically dial out t he phon e number without pressing the send k ey . Y ou can also configure a delay , where t he pho ne will dial out the phone number automatically aft er the specified period of time. T o enable live dialpad vi[...]

User Guide for the SIP - T19P IP Phone 58 2. Enter the desired number in the Number field. 3. Enter the delay time (in seconds) in the Hotline Time - out field. The valid values range from 0 to 10. 4. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. H ot line is configurable via web user inter face at the path Featur[...]

Basic Call Features 59 The SIP - T19 P IP phone is designed to be easily used lik e a regular phone on a public switched telephone network (PSTN). Y ou can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP - T19P IP phone. T opics include:  Pla[...]

User Guide for the SIP - T19P IP Phone 60  Using the headset Y ou can also dial the number first, and then choose the way you want to speak to the other party . Y ou can also search an d dial a con tact from call history , local director y or remote phon e book. F or more information, refer to Contact Management on page 27 and Call Histor y Mana[...]

Basic Call Features 61 T o place a call using the headset: 1. With the optional headset conn ected, press to activate the headset mode. 2. Enter the desired number using the k eypad. 3. Press , , or the Send sof t k ey . Note T o place multiple calls: Y ou can have more than one call on your SIP - T19P IP phone. T o place a new call during an activ[...]

User Guide for the SIP - T19P IP Phone 62 T o answer a call using the hands-free speak erphone mode: Do one of the following: - Press . - With the handset on-hook and headset mode deactivated, press the Answer sof t k ey . T o answer a call using the headset: Do one of the following: - Press . - With the headset mode activated, press the Answer sof[...]

Basic Call Features 63 T o redial the last dialed number from your phone: 1. Press twice. A call to your last dialed number is attempted. T o redial a previously dialed number from your phone: 1. Press when the phone is idle. 2. Press or to select the desired entr y , and then press or the Send sof t k ey . Y ou can view the place d calls list when[...]

User Guide for the SIP - T19P IP Phone 64 T o view placed calls list when the phone is in the pr e-dialing screen: 1. Pick up the handset or press the speake rphone. The LCD screen displays the placed calls list. Y ou can press or to select the desired entr y and then place a call to the contact. Y ou can use auto answer to automatically answer an [...]

Basic Call Features 65 Y ou can enable auto redial to redial the phone nu mber automatically when the called party is busy . Y ou can also con figure the times settings for auto redial and the time to wait between redial attempts. T o configure auto redial via phone user inter face: 1. Press Menu -> F eatures -> Auto R edial . 2. Press or , o[...]

User Guide for the SIP - T19P IP Phone 66 2. W ait for a period of time or press the Ok sof t k ey to redial the phone number . The phone will retr y as many times as configured until the called party is idle. Y ou can use call completion to notify the caller who failed to reach a desired callee when the callee becomes available to receive a call. [...]

Basic Call Features 67 1. Press the Ok soft k ey , the phone returns to the idle screen and call completion is activated. When the called party becomes idle, the following prompt appears on the LCD screen of the phone: 2. Press the Ok soft k ey to redial the number . Note Y ou can press a call return k ey to place a call back to the last incoming c[...]

User Guide for the SIP - T19P IP Phone 68 Y ou can mute the microphone o f the active audio device during an active call, and then the other party cannot hear you. T o mute a call: 1. Press during a n active call. The LCD screen indicates that the call is on mute. T o un -mute a call: 1. Press again to un -mute the call. Y ou can place an active ca[...]

Basic Call Features 69 Multiple Calls on Hold: If multiple calls are placed on h old : 1. Press or to switch between the calls, and then press the R esume sof t k ey to retrieve the desired call. If mo re than one call is placed on hold, a n umbered pro mpt appears on the LCD screen, for example “ 1/2 ”, indicating that this is the first call o[...]

User Guide for the SIP - T19P IP Phone 70 3. Enter the numbers in the DND Authorized Numbers field. F or multi ple numbers, enter a comma between ever y two numbers. 4. Click Confirm to accept the change. When DND is enabled on the ph one, the pho ne can still receive incoming call s from the numbers specified in the DND Authorized Numbers field. N[...]

Basic Call Features 71 T o enable call for ward via phon e user i nter face: 1. Press Menu -> F eatures -> Call F or ward . 2. Press or to select the desired forwarding type, and then press the Enter sof t k ey . 3. Depending on your selection: a.) If y ou select Always F orward : 1) Press o r , or the Switch sof t k ey to select Enable from [...]

User Guide for the SIP - T19P IP Phone 72 c.) If you select No Answer F or ward : 1) Press o r , or the Switch sof t k ey to select Enable from the No Answer field. 2) E nter the d estination n umber you want to forward all unansw ered incoming calls to in the F or ward t o field. 3) Press o r , or the Switch sof t k ey to select the ring time to w[...]

Basic Call Features 73 Dynamic F or warding T o forward an incoming call to another party: 1. When the phone is ringing, press the Fwd sof t k ey . 2. Enter the number you want to forward the incoming call to. 3. Press , , or the Send sof t k ey . The incoming call is forwarded . The LCD screen prompts a call for ward message. Y ou can transfer a c[...]

User Guide for the SIP - T19P IP Phone 74 Director y on page 27 for more information.). - Press the Dir sof t k ey , and then select Histor y . Select the desired list and use or to select the entr y (Director y should be configured in advance. R efer to Director y on page 27 for more information.). - Press the Dir sof t k ey , and then select R em[...]

Basic Call Features 75 To configure call waiting via phone user inter face: 1. Press Menu -> F eatures -> Call W aiting . 2. Press or , or the Switch sof t k ey to select Enable from the Call W aiting field. 3. Press or , or the Switch sof t k ey to select Enable from the Play T one field. 4. (Optional.)Enter the call waiting on code or off c[...]

User Guide for the SIP - T19P IP Phone 76 T o set up a local conference call: 1. Place a call to the first party . 2. When the first party answers the call, press the NewCall sof t k ey to place a new call. The active call is placed on hold. 3. Enter the number of the second party and press , , or the Send sof t key . 4. When the second party answe[...]

Basic Call Features 77 3. Enter the conference URI (e.g. , conference@example.com) in the Conference URI field. 4. Click Confirm to accept the change. T o set up a network conference call: 1. Place a call to the first party . 2. Press the NewCall sof t k ey to place a new call. The active call is placed on hold. 3. Enter the number of the second pa[...]

User Guide for the SIP - T19P IP Phone 78 Y ou can use call pickup to answer someone else’s incoming call on the phone. The SIP - T1 9P IP phone supports direct ed c all pickup and group c all pickup. Direct ed call pickup is used for picking up a call that is ringing at a specific phone number . Group call pickup is used for picking up a call th[...]

Basic Call Features 79 2. Enter the direct ed call pickup code in the Direct ed Call Pickup Code field. 3. Click Confirm to accept the change. T o configure the direct ed call pickup code on a per -line basis via web user inter face: 1. Click on Account -> Advanced . 2. Enter the direct ed call pickup code in the Direct ed Call Pickup Code field[...]

User Guide for the SIP - T19P IP Phone 80 The DPickup sof t ke y appears on the LCD screen. 2. Press the DPickup sof t k ey o n your phone when a phone receives a n incoming call. 3. Enter the phone number which receives an incoming call. 4. Press the DPickup sof t k ey again . The call is answered on your phone. Y ou can also configure a programma[...]

Basic Call Features 81 2. Enter the group call pickup code in the Group Call Pickup Code field. 3. Click Confirm to accept the change. T o configure the group call pickup code on a per -line basis via web user inter face: 1. Click on Account -> Advanced . 2. Enter the group call pickup code in the Group Call Pickup Code field. 3. Click Confirm t[...]

User Guide for the SIP - T19P IP Phone 82 The GPickup sof t k ey appears on the LCD screen. 2. Press the GPickup sof t k ey on your phone when a phone in the gr oup receives an incoming call. The call is answered on your phone. Y ou can also configure a programmable k ey a s a group pickup k ey via web user inter face. Y ou can pick up a call by pr[...]

Basic Call Features 83 5. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Anonymous call is configurable via web user inter face at the path Account -> Bas ic . T o place an anonymous call: 1. Using the specific line on the phone to place a call to phon e B. The LCD screen of phone B prompts an incoming call from[...]

User Guide for the SIP - T19P IP Phone 84[...]

Advanced Phone Features 85 This chapter provides operating instructions for the advanced features of the SIP - T19P IP phone. T opics inclu de:  Hot Desking  Intercom  Multicast P aging  Music on Hold  Messages If you require additional information or assistance with you r new phone, contact your system administrator . Hot desking or[...]

User Guide for the SIP - T19P IP Phone 86 3. Select Hot Desking from the pull-down list of T ype . 5. Click Confirm to accept the change. Note T o use hot desking: 1. Press the hot desking k ey when the phone is idle. The LCD screen prompts “ Clear all account config? ” . 2. Press the Ok sof t k ey , registration configurations (e.g., display n[...]

Advanced Phone Features 87 Intercom is a useful feature in an office environment to quickly connect with the operator or the secretar y . The SIP - T19P IP phone supports automatically to answer an inco ming intercom call by defaul t. The phone automatically plays a warning t one when it r eceives an incoming intercom call. In addition, you can ena[...]

User Guide for the SIP - T19P IP Phone 88 Accept Intercom Y ou can enable or disable the phone to automatic ally a nswer an in coming intercom call. If Accept Intercom is en abled, the phone automatic ally answers an inco ming interc om call. If Accept Intercom is dis abled, the pho ne rejects incoming intercom calls and send s a busy message to th[...]

Advanced Phone Features 89 P aging Bar ge P aging bar ge parameter defines the priority of the voice call in progress. If the priorit y of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically . If Disabled i s selected from the pull-down list of P aging Barge, the voice call in progress tak es pr[...]

User Guide for the SIP - T19P IP Phone 90 6. Click Confirm to accept the change. Note Music o n hold (M oH) is the business pr actice of play ing reco rded music to fill the silence that would be hear d by the party placed on hold. T o use this feature, you sho uld specify a SIP URI pointing to a MoH ser ver account. When a call is placed on hold, [...]

Advanced Phone Features 91 When you have placed a call on hold, the held party can hear the music. Note Y ou can send and receive text messages using the SIP - T19 P IP phone. New text messages can be indicated both acoustically and visually . When receiving a new text message , the phone will play a warning tone . Th e LCD screen will prompt recei[...]

User Guide for the SIP - T19P IP Phone 92 T o send a text message: 1. Press Menu -> Messages -> T ext Message -> New Message . 2. Compose the new text message. Y ou can press the abc soft k ey to change the inpu t mode. 3. Press the Send sof t k ey af ter completing the content. 4. Enter the number you want to send the message to in the To[...]

Advanced Phone Features 93 The LCD screen prompts “ Delete Message? ” . 4. Press the Ok soft k ey to delete this message or the Cancel sof t key to cancel. Y ou can also delete all text messages by pressing the Delete sof t k ey a nd then select Del All . Fo r more information, refer to the above steps. Note Y ou can leave voice mails fo r some[...]

User Guide for the SIP - T19P IP Phone 94 T o configure voice mail access codes via phone user inter face: 1. Press Menu -> Messages -> V oice Mail -> Set Vo ice Mail . 2. Press the 123 soft k ey to select the proper input mode and then enter the voice mail access code. 3. Press the Save sof t k ey to accept the change or the Back sof t k [...]

Advanced Phone Features 95 icon) on the LCD screen. This will be cleared when you retrieve all voice mails or delete them. The MWI service i s unsolicited for some server s, so the SIP - T19P IP phone only handles the MWI messages sent from the ser ver . B ut for other servers, the MWI ser vice is solicited, so the SIP - T19P IP phon e must enable [...]

User Guide for the SIP - T19P IP Phone 96 3. Enter the period time in the MWI Subscription P eriod (Seconds) field. 4. Click Confirm to accept the change. The IP phone will subscribe to the account number for MWI ser vice by default. T o enable Subscribe MWI to V oice Mail via web user inter face: 1. Click on Account -> Advanced . 2. Select Enab[...]

Advanced Phone Features 97 The IP phone will subscribe to the voice mail number for MWI ser vice using Subscribe MWI to V oice M ail . Note MWI subscription is configurable via web use r inter face only .[...]

User Guide for the SIP - T19P IP Phone 98[...]

T roubleshooting 99 This chapter provides general troublesho oting information to help to solve the problems you might encounter when using your SIP - T19P IP phone. If you require additional information or assistance with you r new phone, contact your system administrator . Why is the LCD screen blank?  Ensure that the phone is properly plugged[...]

User Guide for the SIP - T19P IP Phone 100 How to obtain the MAC address of a phone when the phone is n ot powered on? Three ways you can obtain the MAC address of a phone:  Y ou can ask your supplier for shipping information sheet which includes MAC addresses according to the co rresponding PO (Purchase Order).  Y ou can find the MAC address[...]

T roubleshooting 101  Check that the headset volu me is ad justed to an appropriate level. R efer to V olume on page 24 . What is the difference bet ween user name, register name and display name? Both user name and register name are defined by the server . A user name is used to identify the account while a register name matched with a passwor [...]

User Guide for the SIP - T19P IP Phone 102 Why can ’ t I send a SMS to any other phone? SMS depends on support from a SIP ser ver . Contact your system adm inistrator for more information. How to change the user password? T o change the user password via web user interface : 1. Click on Security -> P ass wor d . 2. Select user from the pull-do[...]

T roubleshooting 103 2. Select the desired value from the pull-down list of RTP Encr yption (SRTP) . 3. Click Confirm to accept the change. Note How to reboot the phone? T o reboot the phone via web user inter face: 1. Click on Settings -> Upgrade . SRTP is not available on all serv ers. Contact y our system administrator for more information. S[...]

User Guide for the SIP - T19P IP Phone 104 2. Click R eboot to reboot the phone. Note How to export PCAP t race? W e may need you to provide a PCAP trace to help analyze your problem. T o export a PCAP trace via web user inter face: 1. Click on Settings -> Upgrade . 2. Click Start to start recording signal traffic. 3. R ecreate t he error to be [...]

T roubleshooting 105 How to export system l og ? W e may need you to provide debug l og information to help analyze problem. By default, you can export the debug system log information to local PC. T o export the system log to local PC via web user inter face: 1. Click on Upgrade -> Advanced . 2. Select 6 from the pull-down list of System Log Le[...]

User Guide for the SIP - T19P IP Phone 106 2. Click Export to open file download window , and then save the file to your local system. T o import the phone configurations via web user inter face: 1. Click on Settings -> Configuration . 2. Click Browse to locate a configuration file from your local system. 3. Click Import to import the configurat[...]

T roubleshooting 107 2. Click Browse to locate the firmware from your local system. 3. Click Up grade to up grade the firmware. The web user inter face prompts “Firmware of the SIP Phone will be updated. It will tak e 5 minutes to complete. Please don't power off!” . 4. Click OK to confirm upgrading. How to reset the phone? R eset the phon[...]

User Guide for the SIP - T19P IP Phone 108 3. Press the Ok soft k ey . The LCD screen prompts “ R esett ing … Please W ait! ” . The LCD screen prompts “ W elcom Initializing … please wait ” . The phone will be reset to factor y sucessfully af ter startup. Note R eset of your phone may tak e a few minutes. Do not power off until the phon[...]

R egulator y Notices 109 Contact your Y ealink Authorized R eseller for information about ser vice agreements applicable to your product. TO THE FULL EXTENT ALL OWED B Y LAW , YEALINK EXCL UDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY , W HETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENT AL, CONSEQUENTIAL, INDIRECT , SPECIAL, [...]

User Guide for the SIP - T19P IP Phone 110  Please place no heavy objects on the device in case of damage and deformation caused by the heavy load.  Keep at least 10 cm between the device and the closest object for heat dissipation.  Do not place the device on or near any inflammable or fire -vulnerable object, such as rubber-made material[...]

Appendix A - Time Zones 111 Time Zone Time Zone Name − 11:00 Samoa − 10:00 United States-Hawaii-Aleutian − 10:00 United States-Alaska-Aleutian − 09:00 United States-Alaska Time − 08:00 Canada(Vancouver, Whitehorse) − 08:00 Mexico(Tijuana, Mexicali) − 08:00 United States-Pacific Time − 07:00 Canada(Edmonton, Calgary) − 07:00 Mexico[...]

User Guide for the SIP - T19P IP Phone 112 Time Zone Time Zone Name +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Sk opje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 J[...]

Index 113 A About This Guide v Account Registration 50 Adding Contacts 31 Adding Groups 29 Ad ministrator password 20 Anonymous C al l 82 Anonymous C all Rejection 83 Answering C alls 61 Area Code 54 Attaching Stand 11 Audio Settings 24 Auto Answer 64 Auto Redial 65 B Basic Network Settings 14 Blacklist 38 Block O ut 55 C Call Completion 66 Call Fo[...]

User Guide for the SIP - T19P IP Phone 114 O Overview 1 P Pack ag ing Contents 9 Phone Initialization 13 Phone Installation 11 Phone Status 13 Phone User Interface 4 Placing C alls 59 Placing Calls to Contacts 34 Programmable Keys 46 R Recent C all I n Dialing 63 Redialing Numbers 63 Registration 16 Regulatory Notices 109 Remote Phone B ook 39 Repl[...]