Aastra Telecom Pro 160 manual

41-001190-01 Revision 00 AastraLink 160 Release 1.1 May 2008 AastraLink Pro 160 Administrator Guide[...]

*Aastra, Aastra T elecom, and the Aastra T elecom corporate logo are registered trademarks of Aastra T echnologies, Limited. AastraLink, AastraLink Pro, AastraLin k Pro 160, and AastraLink Pro, Model 160 are trademarks of Aastra T elecom US Inc. Microsoft, Microsoft Windows, and Internet Explorer are trademarks of Microsoft Corporation. Ethernet is[...]

41-001190-01 Rel. 1.1, Rev. 00 vii Preface About This Guide Introduction This guide provides informa tion about the AastraLin k Pro 160, and is intended for the system administrator who installs, configures, manages, maintains, and troubleshoots the unit. The AastraLink Pro 160 is a Linux-based hardware unit that hosts the Asterisk open source Priv[...]

About This Guide viii 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Chapters in This Guide This guide contains the following chapters : For Go to Overview information about the AastraL ink Pro 160 Chapter 1 Instructions on using the AastraLink Web UI Chapter 2 Instructions on configuring IP phone user profiles Chapter 3 Ins[...]

41-001190-01, Re l. 1.1, Rev. 00 iii Contents Chapter 1 Getting Started What Does the AastraLink Pr o 160 Do? ... ................ .................... ................ ................ ..1-2 . How Do I Set Up My AastraLink N etwork? ... ...... ................ .................... ................ ........ 1-5 . Required T asks ............... ...[...]

iv 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide V oic email Menu .............. ................. ................... ................ ................ ............. 2-20 Directory Menu ......... ................ ................ .................... ................ ................ ... 2-21 Softkey Menu (Administrator Ph[...]

41-001190-01, Re l. 1.1, Rev. 00 v Configuring User Groups ....... ................... ................ .................... ................ ................ 3-15 . User Groups ....... ................ .................... ................ ................ ................... ............. 3-15 . Dial Plan for User Groups ............ ............[...]

vi 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Editing External Services Settings ............... ................ .................... ................... ...4-27 . Send T est Email ........ ................ ................ .................... ................ ................ ... 4-30 Configuring Dial Plan Settings ..[...]

41-001190-01, Re l. 1.1, Rev. 00 vii Configuring Auto-Attendant ............. ................ ................... ................ .................... ......4-66 . How Auto-Attendant Works ................ ................ .................... ................ ................ 4-67 . Settings for the Auto-Attendant .............. ................[...]

Chapter 6 AastraLink F AQs How Does Network Address ing Work? ................. ................ ................. ................... .....6-2 . How Does IP Phone Auto-Configuration Work? .............. ................ ................ ............... 6-2 . What is the Difference Between the Administ rator Phone and User Phones? ....... ........6[...]

41-001190-01, Re l. 1.1, Rev. 00 ix Appendix A Remote Office Configur ation of the IP Phone (Phone- Side) Preparing T o Deploy Remote User Phones ..... ................... .................... ................... .... A-2 . Registering IP Phones At the Central Site ................ ................. ................... ................. A-4 . Conne[...]

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Overview 41-001190-01 Rel. 1.1, Rev. 00 1-1 Getting St arted Chapter 1 Getting S tarted Overview Congratulations!! Y ou have purchase d a highly functional, cost-effective, easy-to-use AastraLink Pro 160 for use in your Enterprise network. The AastraLink Pro 160 i s Linux-based ha rdware that hosts the Asterisk open source Private Branch Exchange ([...]

What Does the AastraLink Pro 16 0 Do? 1-2 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide What Does the AastraLink Pro 160 Do? The AastraLink Pro 160 p rovides fu ll PBX functionality , including: • Local SIP extensions, remote SIP users, SIP trunking • Flexible voicemail with visual voicemail menus • Operator console ?[...]

What Does the AastraLink Pro 160 Do ? 41-001190-01 Rel. 1.1, Rev. 00 1-3 Getting St arted Additional AastraLink Pro 160 fe atures/functionality includes: • Ability to generate call detail records (CDRs) for external billing applications. • Ability to store calling line ID (CLID) and calling name ID (CNID) in the missed calls and callers list . [...]

What Does the AastraLink Pro 16 0 Do? 1-4 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide • Ability for the Administ rator to reboot mul tiple phones via the W eb UI. • Display of AastraLink Pro 160 status from W eb UI during boot/reboot. • Ability for Administrator to email Aast raLink status and system config/debug in[...]

How Do I Set Up My AastraLink Network? 41-001190-01 Rel. 1.1, Rev. 00 1-5 Getting St arted How Do I Set Up My AastraLink Network? This section describes what yo u need to do to set up your AastraLink network . It describes required tasks, as well as optional tasks. The figure below shows a typical Aastra Link Pro 160 network. An AastraLink network [...]

How Do I Set Up My AastraLink Network? 1-6 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Required T asks Setting up your AastraLink network is a th ree-step process as described below . Once you complete these three steps, the AastraLink Pro 160 and the Aastra IP phones on your n etwork are fully operational, h andling call[...]

What Does the AastraLin k Web UI Allow Me To Do? 41-001190-01 Rel. 1.1, Rev. 00 1-7 Getting St arted What Does the AastraLink W eb UI Allow Me T o Do? As administrator , you can use the AastraLink Pro 160 W eb UI to: • Configure and manage you r own phone (make calls, handle calls, and enable features). • Configure and manage the IP pho nes on [...]

Can I Still Use the Phone UI? 1-8 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Enable phone features • Do Not Disturb • Call Forw arding • Find Me, Follow Me       Edit your Administrator preferences • Contact Information • V oicemail Preference • Change Password    Set phone preferen[...]

AastraLink Pro 160 Emerge ncy Call Support 41-001190-01 Rel. 1.1, Rev. 00 1-9 Getting St arted AastraLink Pro 160 Emergency Call Support Because IP phones and data networks requ ire power to operate, they do not provide the fail-safe emergency calling capa bility of a traditional analogue phone. The AastraLink Pro 160 supports emer gency calling in[...]

AastraLink Pro 160 Emergency Call Suppor t 1-10 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Emergency Call Sup port Import ant Notes Note: The AastraLink Pro 160 guarantees only one emergency call at a time. If multiple emergency calls are attempted, callers may receive a message stating that all circuits are busy . A cal[...]

AastraLink Pr o 160 Hardware and Software 41-001190-01 Rel. 1.1, Rev. 00 1-11 Getting St arted AastraLink Pro 160 Hardware and Sof tware Hardware Requirement s Note: IP Phone Model 53i supports th e 536M. IP phone Models 55i, 5 7i, and 57i CT support the 536M and the 560M. Daisy-chained ex pansion modu les are not recognized by the AastraLink Pro 1[...]

AastraLink Pro 160 Hardware and Software 1-12 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Front of AastraLink Pro 160 Note: See “Monitoring the AastraLink S tatus LED” on page 7-3 for additional LED descriptions. Back of AastraLink Pro 160 CF (Steady Green = booting. Flashing Red/Green = updating firmware Flashing Gre[...]

AastraLink Pr o 160 Hardware and Software 41-001190-01 Rel. 1.1, Rev. 00 1-13 Getting St arted Sof tware Requirement s The following table provides the minimum software you need to use the AastraLink Pro 160 W eb-based graphical us er interface (W eb UI). Users and Privileges The AastraLink Pro 160 supports two type s of users: administrators and r[...]

Reference Do cumenta tion 1-14 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Reference Document ation For additional information ab out installing the Aast raLi nk Pro 160, and installing and operating the Aastra IP ph ones in your network, see the follo wing guides: • AastraLink Pr o 160 Quick S tart Adminstrator’ s Gu[...]

About this Chapter 41-001190-01 Rel. 1.1, Rev. 00 2-1 Using the AastraLink Pro 160 Web UI Chapter 2 Using the AastraLink Pro 160 W eb UI About this Chapter Introduction This chapter describes how to use to th e AastraLink W eb UI to configure and manage the AastraLink Pro 16 0 and the Aastra IP phones on your n etwork. T opics This chapter covers t[...]

Accessing the Aastr aLink Web UI 2-2 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Accessing the AastraLink W eb UI This section describes how to use your we b browser to access the AastraLink Pro 160 W eb UI. Y ou can login as an administrator , or as a user , as follows: • Administrators have acc ess privileges to all A[...]

Accessing the Aast raLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-3 Using the AastraLink Pro 160 Web UI Figure 2-1. AastraLink W eb UI Login Menu[...]

Accessing the Aastr aLink Web UI 2-4 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Using Windows Explorer to Ac cess the AastraLink We b UI The following procedure describes how to use W indows Explorer to access the AastraLink W eb UI. Note: Prior to using this method to discover the AastraLink on your network, the W indow[...]

Accessing the Aast raLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-5 Using the AastraLink Pro 160 Web UI Figure 2-2. My Network Places Window[...]

Accessing the Aastr aLink Web UI 2-6 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Administrator Menu Options When you are logged in as administrator , you can use the AastraLink W eb UI to configure your o wn phone, other Aastra IP phones, an d the AastraLink device. The following illustration shows the AastraLink Main Men[...]

Accessing the Aast raLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-7 Using the AastraLink Pro 160 Web UI The following illustration shows the Aastra Link Main Menu after a User logs in. A User menu displays th e My Phone menu and submenus only . Figure 2-4. AastraLink User Main Menu My Phone Menu[...]

Accessing the Aastr aLink Web UI 2-8 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide The Administrator W eb UI is set up for easy navigation with various menus and a color -coded 3 level structure. The first level menus ( red ) are the main task/activity items ( My Phone, Users, Configuration, Maintenance ). The fi rst level [...]

Accessing the Aast raLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-9 Using the AastraLink Pro 160 Web UI The third level menus (white) are tabs wi thin the second level menus. These tabs change according to the sec ond level menu selected. The following illustrations show the tabbed items on the Configuration->System Menu and the Users->Defaul[...]

Accessing the Aastr aLink Web UI 2-10 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide The parameters you can configure are on the final level within the menu structure. My Phone/Prefer ences/My Pr ofile Parameters Configurable Parameters Configuration/System/Date and Time Parameters[...]

Accessing the Aast raLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-11 Using the AastraLink Pro 160 Web UI The following paragraphs describe the info rmation in the AastraLink Pro W eb UI, administrator menu structure. My Phone The My Phone menu displays the following submenus: •H o m e • V oicemail • Directory • Softkeys (Administrator ’ s[...]

Accessing the Aastr aLink Web UI 2-12 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide • Configure current call settings (do no t disturb, call forward, find-me follow-me) • V iew current Call List (calls placed and received by your ph one); delete specific entry or all entries from the Call List; select an entry to call b[...]

Accessing the Aast raLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-13 Using the AastraLink Pro 160 Web UI Dialing from the W eb UI T o dial a number from your ph one using the W eb UI, enter a phone number in the “ Dial a Number ” text box and click <Dial> . A message displays at the top of the screen indicating the number has been dialed.[...]

Accessing the Aastr aLink Web UI 2-14 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide 3 Enable DND by clicking the “ On ” field. Disable DND by clicking the “ Off ” field. 4 Click <Save> to save the setting. AastraLink Web UI Ste p Action[...]

Accessing the Aast raLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-15 Using the AastraLink Pro 160 Web UI Configuring Call Forwarding By default, Call Forwarding is disabled on the administrator phone. Call Forwarding allows you to forward call s from the administrator phone to other specified numbers if the admi nistrator phone is in a specific sta[...]

Accessing the Aastr aLink Web UI 2-16 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Configuring Find-Me Follow-Me The Find-Me Follow-M e feature on the admi nistrator phone allows you t o specify other phone numbers that can be used to try to reach you (for example, your work phone number or y our cell phone number), if a c[...]

Accessing the Aast raLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-17 Using the AastraLink Pro 160 Web UI The <Edit Info> button allows you to edit your profile information if required. This is the same screen that displays for My Phone->Pr e fer ences->My Pr ofile . Use the following procedure to config ure Find-Me Follow-Me on your pho[...]

6 In the “ Second Preset ” field, select the type of number you want to use for Find-Me Foll ow-Me. V alid values are: • Extension •O t h e r (any other valid number such as, hom e phone, ce ll phone, or work phone) 7 In the “ Second Number ” field, enter the second extension or phone number you want to use for Find-Me Follow-Me. 8 Clic[...]

Accessing the Aast raLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-19 Using the AastraLink Pro 160 Web UI Call List The call list is a list of calls placed and received by your phone. Y ou can sort the call list in ascending or descending order by clicking on the arrows at the top of each column. In the Number column, you can click on the symbol for[...]

Accessing the Aastr aLink Web UI 2-20 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide The V oicemail Menu allows yo u to perform the following: • V iew and use visual voicemail (listen to, save, forward, delete your voicemail messages) V oicemail Menu[...]

Accessing the Aast raLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-21 Using the AastraLink Pro 160 Web UI The Director y Menu allows yo u to perform the following: • V iew your personal and corporate direct ory; add, delete, and search contacts as required. Directory Menu[...]

Accessing the Aastr aLink Web UI 2-22 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide The Softkey Menu allows y ou to configure the so ftkeys on the administrator phone. Softkeys function exactly like the hard keys on your phone, except they are programmable. When you press a softkey on your IP phone, an ac tion takes place. [...]

Accessing the Aast raLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-23 Using the AastraLink Pro 160 Web UI Note: The operator softkeys only display on a per -line basis for th e line provisioned as “Operator”. Reference For more information abou t Call Setting and Application t ype softkeys, see Chapter 3, the section, “Default Softkeys (Users [...]

Accessing the Aastr aLink Web UI 2-24 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Operator Softkeys (Administrator Phone) The following table describes the Operator softkeys you can configure for the administrator or user phone config ured as the Operator . Operator softkeys only apply to those exte nsions that are design[...]

Accessing the Aast raLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-25 Using the AastraLink Pro 160 Web UI Use the following procedure to con figure a softkey on the administrator phone. AastraLink Web UI Ste p Action 1S e l e c t My Phone->Softkeys.[...]

Accessing the Aastr aLink Web UI 2-26 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide 2 Click on a pre-configured softkey to change the function of the key; or Click on an “ empty ” sof tkey to configure a function for that key . The following screen displays. 3 In the “ Sof tkey T ype ” field, select a softkey type f[...]

Accessing the Aast raLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-27 Using the AastraLink Pro 160 Web UI Softkeys for Expansion Modu les (Administrator Phone) Y ou add, edit, and delete softkeys for an expansion module attached to your IP phone the same way you do fo r the IP phone itself. See “Softkey Menu (Administrator Phone)” on page 2-22 .[...]

Accessing the Aastr aLink Web UI 2-28 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide The Preferences Menu allows yo u to perform the following: • Specify your email address, home phone number , cell phone number • Specify the lang uage to display on your phone. • Specify the ring tone that you want your phone to use. T[...]

Accessing the Aast raLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-29 Using the AastraLink Pro 160 Web UI Use the following procedure to specify your administrator profile. AastraLink Web UI Ste p Action 1S e l e c t My Phone->Preferences-> My Profile. 2 In the “ Email ” field, enter the email address for th e administrator . 3 In the “ [...]

Accessing the Aastr aLink Web UI 2-30 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide V oicemail The V oicemail screen allows you to se t your voicemail preferences for your administrator phone. Y ou can set whether or not you wan t voicemail notification by email, and if you want the phone to automatically ring to ano ther e[...]

Accessing the Aast raLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-31 Using the AastraLink Pro 160 Web UI Use the following procedure to specify yo ur administrator voicemail preferences. AastraLink Web UI Ste p Action 1S e l e c t My Phone->Preferences-> V oicemail. 2 In the “ V oicemail Notification ” field, select whether or not an em a[...]

Accessing the Aastr aLink Web UI 2-32 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Change Password The Change Password screen allows you to change your administrator password if required. Use the following procedure to ch ange your administrator password. AastraLink Web UI Ste p Action 1S e l e c t My Phone->Preferenc e[...]

Accessing the Aast raLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-33 Using the AastraLink Pro 160 Web UI Users The Users menu displays the IP phones currently reg istered in your AastraLink Pro 160 network (with extensions). The lis t of phones includes the Operator (or administrator) phone as well as all user phones. From the Users menu, you can v[...]

Accessing the Aastr aLink Web UI 2-34 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Configuration The Configuration menu display s the current system and netwo rk management settings. These settings apply to the AastraLink Pro 160 device. From the Configuration menu, you can view and/or configure the following: • Specify [...]

Accessing the Aast raLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-35 Using the AastraLink Pro 160 Web UI • Configure SIP trunks • Add/delete SIP direct inward dialing (DID) numbers • Configure AastraLink trunks • Configure Open and Closed Greetings for the interactive voice response system (IVR) (Auto-Attendant) • Configure a Custom Main [...]

Accessing the Aastr aLink Web UI 2-36 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Maintenance The Maintenance menu disp lays system information and provides options for maintaining the AastraLink Pro 160 device. From the Mainte nance menu, you can view and/or configure the follo wing: • V iew serial number of the Aastra[...]

Accessing the Aast raLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-37 Using the AastraLink Pro 160 Web UI • Backup the current AastraLink Pro 160 configuration into an “ .abf ” file stored on your PC to use later if required. • Restore a previously backed up AastraLink Pro 160 configuratio n from an “. abf ” file stored on your PC. • R[...]

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About this Chapter 41-001190-01 Rel. 1.1, Rev. 00 3-1 Configuring Aastra IP Phone Profiles Chapter 3 Configuring Aastra IP Phone Profiles About this Chapter Introduction This chapter describes how you use the AastraLink W eb UI to configure profiles that apply to all of the Aast ra IP phones in yo ur network. It provides instruct ions for managing [...]

About this Chapter 3-2 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Deleting a User Group page 3-24 Default Softkeys (Users Menu) page 3-25 Using the Default Softkeys Menu (User Ph one) page 3-26 Softkey T ypes (User Phone) page 3-27 Adding a Default Softkey (User Phone) page 3-33 Editing a Default Softkey (User Phone) pag[...]

Accessing the Users Menu 41-001190-01 Rel. 1.1, Rev. 00 3-3 Configuring Aastra IP Phone Profiles Accessing the Users Menu Y ou configure Aastra IP phone profiles from the Users menu, shown below . Figure 3-1. Users Menu[...]

Managing IP Phone Use rs 3-4 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Managing IP Phone Users Y ou manage Aastra IP phone users from the Users->User List Menu. From this menu, you can edit u ser profiles, delete users from your IP phon e network, add new users and p hones, upload a pre-defined User L ist (. csv file[...]

Managing IP Phone Users 41-001190-01 Rel. 1.1, Rev. 00 3-5 Configuring Aastra IP Phone Profiles Adding User Profiles and Phones Y ou can add new Users and phon es to your network by clicking the <Add Phones> button on the User List screen. Note: Adding users manually is provided as an altern ative mechanism to th e more usual method of auto-d[...]

Managing IP Phone Use rs 3-6 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Y ou can add the following Aastra IP phone user profil e parameters: • Extension Specifies the IP phone exte nsion for this user . Y ou can specify any exte nsion within the dial plan range you defi ned for your network. By default, the first phone[...]

Managing IP Phone Users 41-001190-01 Rel. 1.1, Rev. 00 3-7 Configuring Aastra IP Phone Profiles • Outgoing Line Specifies which outgoing line this IP phone uses for outgoing calls. The term “outgoing line” refers to one of the 6 FXO ports that are located on the back of the AastraLink device. The default is Any . Alternatively , you can spec [...]

Managing IP Phone Use rs 3-8 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Use the following procedure to ad d a user profile and phone to your netwo rk. AastraLink Web UI Ste p Action 1S e l e c t Users->User List 2 Click <Add Phones> . The following screen displays. 3 In the Extension field, enter an extension to[...]

Managing IP Phone Users 41-001190-01 Rel. 1.1, Rev. 00 3-9 Configuring Aastra IP Phone Profiles 5 In the Last Name field, enter the last name of the new user . 6 In the Password field, enter the password to assign to this new user’s phone. 7 In the Acco unt T ype field, select whether the user and us er ’s phone is an Administrator or User. 8 I[...]

Managing IP Phone Use rs 3-10 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Editing User Profiles An administrator can edit registered phones to change the i dentity of the user account associated w ith the phone. (For example, the Administrator can edit the extension, users name, password, etc.). The following illustrati o[...]

Managing IP Phone Users 41-001190-01 Rel. 1.1, Rev. 00 3-11 Configuring Aastra IP Phone Profiles Use the following procedure to edit a user profile. AastraLink Web UI Ste p Action 1S e l e c t Users->User List 2 Click on the extension for the us er profile you want to edit. The user profile appears. Y ou can edit personal i nformation from th is[...]

Managing IP Phone Use rs 3-12 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide 5 If this user is al so the Operator , click on the “Operator” check box. The first IP phone registered with th e AastraLink Pro 160 is registered as both an administrator , and Operator , by default. 6 If you wish, specify a line (line 1 - line[...]

Managing IP Phone Users 41-001190-01 Rel. 1.1, Rev. 00 3-13 Configuring Aastra IP Phone Profiles Deleting User Profiles An administrator can delete a user prof ile associated with a registered phone. When you delete a User profile, all asso ciated information is deleted from the AastraLink Pro. (For example, the exte nsion, first name, last name, p[...]

Managing IP Phone Use rs 3-14 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Use the following procedure to delete a user profile. AastraLink Web UI Ste p Action 1S e l e c t Users->User List 2 Click on the extension for the user pr ofile or profiles you want to edit. Note: Y ou ca n select an individual user profile or m[...]

Configuring User Groups 41-001190-01 Rel. 1.1, Rev. 00 3-15 Configuring Aastra IP Phone Profiles Configuring User Group s User Group s AastraLink Pro supports the ability for the Administrator to choose a subset of IP phone extensions which oper ate together as a group. Groups may be associated with unique configuration for incoming call routing, a[...]

Configuring User Groups 3-16 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Virtua l Extension Numbers Groups use virtual extension n umbers which do not have any res triction on their content (alphanumeric characters from 1 to 20). Although most customers may choose to use 1 or 2 digit numb ers for group virtual extensions [...]

Configuring User Groups 41-001190-01 Rel. 1.1, Rev. 00 3-17 Configuring Aastra IP Phone Profiles Creating Rules for User Group s When you create a user group, you configure grou p-forwarding rules for the user group that determine what happens when an incoming call goes unanswered. The following table describes the paramete rs you can set to config[...]

Configuring User Groups 3-18 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Ring T one Patterns In IP T elephony , different ringing patterns have different frequencies and cadences. Ring cadence is the ringing patt ern heard by the called party , before they pick up the c all. The IP phones u se the following Bellcore-speci[...]

Configuring User Groups 41-001190-01 Rel. 1.1, Rev. 00 3-19 Configuring Aastra IP Phone Profiles The following table identif ies the dif ferent Bellcore ring tone patterns and cadences. Bellcore T one Pattern ID Pattern Cadence Minimum Duration (ms) Nominal Duration (ms) Maximum Duration (ms) (St andard) 1 Ringing Silent 2s On 4s Of f 1800 3600 200[...]

Configuring User Groups 3-20 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Example of a User Group The following illustration shows an example of a configured User Group. In the illustration above, a User Group name d “ Support ” is defined with three members: Extension 200, John Smith Extension 201, Bob Jon es Extensio[...]

Configuring User Groups 41-001190-01 Rel. 1.1, Rev. 00 3-21 Configuring Aastra IP Phone Profiles So in the above configuratio n, when a call comes into the Support User Group at extension 5200, the phones at extension 200, 20 1, and 202 ring for at least 2 rings with a specific ring pattern identified fo r Support . If the incoming call is not answ[...]

Configuring User Groups 3-22 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide 6 Select the method you want to use to be notified that a voicemail has been recorded for the user group, in the “V oicemail Notification” field. V alid values are: • Off (default - disables voicemail notification) •E m a i l • Email with A[...]

Configuring User Groups 41-001190-01 Rel. 1.1, Rev. 00 3-23 Configuring Aastra IP Phone Profiles Editing a User Group Use the following procedure to edit a User Group that you have pr eviously configured. 1 1 In the “ Group Membership ” field, do one of the following actions: • T o add individual users to the group , click on the user name, t[...]

Configuring User Groups 3-24 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Deleting a User Group W arning: If you delete a User Group, voicemails for the group become inaccessible (but are not removed). Therefore, you must ensure that the voi ce mailbox is emptied before a group is deleted. Use the following procedure to de[...]

Default So ftkeys (Users Me nu) 41-001190-01 Rel. 1.1, Rev. 00 3-25 Configuring Aastra IP Phone Profiles Default Sof tkeys (Users Menu) Y ou configure softkey default settings from the Users->Default Sof tkeys menu . Figure 3-5. Default Sof tkeys Menu Shows which model Aastra IP ph one(s) “Empty” softkeys ar e not yet configured you are curr[...]

Default Softkeys (Users Me nu) 3-26 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Using the Default Sof tkeys Menu (User Phone) Softkeys function exactly like the hard keys on your phone, except they are programmable. When you press a softkey on your IP phone, an ac tion takes place. For example, when you press the DND so f[...]

Default So ftkeys (Users Me nu) 41-001190-01 Rel. 1.1, Rev. 00 3-27 Configuring Aastra IP Phone Profiles Sof tkey T ypes (User Phone) Depending on the phone mod el you are co nfiguring, there are several different types of softkeys available for you to configure for the IP phones on your network. Each softkey type p erforms a different function. On[...]

Default Softkeys (Users Me nu) 3-28 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Call Settings Sof tkeys (User Phone) The table below describes the call settings softkeys you can configure for the Aastra IP phones on your AastraLink network. The table describes each softkey type, function, label, and value (where applicabl[...]

Default So ftkeys (Users Me nu) 41-001190-01 Rel. 1.1, Rev. 00 3-29 Configuring Aastra IP Phone Profiles Directed Call Pickup Allows you to intercept - or pickup - a call on a monitored extension. When you press the DCP softkey , your IP phone displays a list of currently ringing numbers. Y ou select the call you want to “pickup“ (intercept) fr[...]

Default Softkeys (Users Me nu) 3-30 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Page All Indicates the key is configured as a Paging key . Pressing this key initiates an immediate multicast RTP stream to the pre-configured multicast group address provisioned by the AastraLink Pro 160. n/a n/a T ransfer Allows you to trans[...]

Default So ftkeys (Users Me nu) 41-001190-01 Rel. 1.1, Rev. 00 3-31 Configuring Aastra IP Phone Profiles Application Sof tkeys (User Phone) The following table describes the applicat ion softkeys you can configure for the Aastra IP phones on your Aas traLink network. Softkey T ype Function Services Displays the Services list. From the Services list[...]

Default Softkeys (Users Me nu) 3-32 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Call List Allows you to access the Recent Calls list. Relay Allows an operator/user to monitor an external device (such as a locked entrance door), and use a soft key to change the status of the device (unlock the door) when an alarm is trigge[...]

Default So ftkeys (Users Me nu) 41-001190-01 Rel. 1.1, Rev. 00 3-33 Configuring Aastra IP Phone Profiles Note: When you add or delete a soft key , the changes to your IP phone are usually dynamic. However , some softkey types (BLF , for example) re quire you to restart the phone in order for the changes to take affect. Adding a Default Sof tkey (Us[...]

Default Softkeys (Users Me nu) 3-34 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Deleting a Default Sof tkey (User Phone) Use the following proced ure to delete a default softkey from the Aastra IP phones on network . 4 Select a different “Softkey T ype ” from the pull -down menu. 5 Click <Save> to save your chan[...]

Default So ftkeys (Users Me nu) 41-001190-01 Rel. 1.1, Rev. 00 3-35 Configuring Aastra IP Phone Profiles Sof tkeys for Exp ansion Modules (User Phone) Y ou add, edit, and delete softkeys for an expansion module attached to your IP phone the same way you do for the IP phone itself. See “Adding a Default Softkey (User Phone)” on page 3-33 , “Ed[...]

Default Softkeys (Users Me nu) 3-36 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Restoring Default Sof tkeys Back to Factory Settings Use the following procedure to set the de fault softkeys back to their original, factory default settings. AastraLink Web UI Ste p Action 1S e l e c t Users->Default SoftKeys 2 Select whi[...]

About this Chapter 41-001190-01 Rel. 1.1, Rev. 00 4-1 Configuring AastraLink Pro 160 System and Network Parameters Chapter 4 Configuring AastraLink Pro 160 System and Network Parameters About this Chapter Introduction This chapter describes how to configure AastraLink Pro 160 sy stem and network management parameters. These parameters apply to the [...]

About this Chapter 4-2 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Editing Local Service Settings page 4-19 Editing External Servi ces Settings page 4-27 Configuring Dial Plan Settings page 4-31 Local Dial Plan page 4-32 S t ar Codes page 4-33 S pecifying Dial Plan Settings page 4-33 Configuring Overhead Pagi ng page 4-35 [...]

Accessing the Configuration Menu 41-001190-01 Rel. 1.1, Rev. 00 4-3 Configuring AastraLink Pro 160 System and Network Parameters Accessing the Configuration Menu Y ou configure all system and network parameters for the AastraLink Pro 16 0 from the Configuration menu, shown below . Figure 4-1. AastraLink W eb UI Configuration Menu[...]

Configuring System Settings 4-4 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Configuring System Settings Y ou configure AastraLink Pro 160 system settings from the Configuration->S ystem Settings menu . S pecifying Regional Settings Use the following procedure to specify re gional settings for your AastraLink Pro 160. Aa[...]

Configuring System Settings 41-001190-01 Rel. 1.1, Rev. 00 4-5 Configuring AastraLink Pro 160 System and Network Parameters 3T h e “ Time Zone ” field is disabled by default, until you select a country in S tep 2. Select a Time Zo ne that maps to your location. Default is “Select a country”. V alid values are: AastraLink Web UI Ste p Action[...]

Configuring System Settings 4-6 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide 4 S pecify the <Date Format> for your Aastra IP phones. Default forma t is <Month><Y ear>. V alid formats are: 5 S pecify the <Ti me Format> . Default is 12 hour . V alid values are: • 12 hour • 24 hour 6 S pecify the de[...]

Configuring System Settings 41-001190-01 Rel. 1.1, Rev. 00 4-7 Configuring AastraLink Pro 160 System and Network Parameters 7 T o support additional lang uages fo r the auto-attendant a nnouncement, click on any of the following parameters. Only the system languag e set by the administrator during initial greenfield configuration is enabled by defa[...]

Configuring System Settings 4-8 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide S pecifying the Date and Time If automatic time and date were enabled du ring the initial administrator setup of the system (default set to yes during initial setup), the AastraLink P ro 160 uses the Network T ime Protocol (NTP) to synchron ize its[...]

Configuring System Settings 41-001190-01 Rel. 1.1, Rev. 00 4-9 Configuring AastraLink Pro 160 System and Network Parameters Configuring the Music On Hold Option The AastraLink provides a default audio f ile for the Music on Hold feature. Y ou have the option to upload a custom audio file for Music on Ho ld. The audio file format must be as follows:[...]

Configuring System Settings 4-10 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Configuring Push Button T r igger Input or Relay Output The AastraLink includes two optional, programmable featur es - Push Button T rigger Input and Relay Output - that allow you monitor and/or change the status of external devices connected to t[...]

Configuring System Settings 41-001190-01 Rel. 1.1, Rev. 00 4-11 Configuring AastraLink Pro 160 System and Network Parameters Y ou may want to configure the Push Butto n T rigger feature and the Relay feature to operate with the same external devi ce. For example, su ppose yo u want the Operator to monitor and control a locked entrance door . In thi[...]

Configuring System Settings 4-12 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide 3 In the “Push Button Alert T ext” field , specify a custom alert text message. The defaul t text message is: “ The Push Button ha s been pressed .” 4 (optional) The AastraLink Pro has a defaul t mess age announcement that anno unces after[...]

Configuring System Settings 41-001190-01 Rel. 1.1, Rev. 00 4-13 Configuring AastraLink Pro 160 System and Network Parameters Configuring Visual V oicemail Settings Use the following procedure to configur e visual voicemail setting parameters. AastraLink Web UI Ste p Action 1S e l e c t Configuration->V oicemail. 2 T o specify a maximum length (d[...]

Configuring System Settings 4-14 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Note: There is a system-wide limit for voicemail storage on the CompactFlash (CF) card. The limit is calculated by measuring the current free sp ace of the CF card, subtracting 100MB required for working space by system upgr ade, logs and back ups[...]

Configuring Ne twork Settings 41-001190-01 Rel. 1.1, Rev. 00 4-15 Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings Y ou configure AastraLink Pro 160 network settings from the Configuration->Net work->Local Network menu shown below . Figure 4-2. Local Network Menu[...]

Configuring Network Settings 4-16 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Editing Local Network Settings The Local Network parameters you can specify for the AastraLink Pro 160 include: • Host Name Name currently ass igned to your AastraLink Pro 160 device. Y ou can renam e the device during initial installation and [...]

Configuring Ne twork Settings 41-001190-01 Rel. 1.1, Rev. 00 4-17 Configuring AastraLink Pro 160 System and Network Parameters • Gateway Default Gateway IP Address assig ned to your AastraLink Pro 160. • DNS Server 1 IP Address of the Domain Name Server (DNS) server 1. • DNS Server 2 IP Address of DNS server 2. Use the following procedure to [...]

Configuring Network Settings 4-18 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide 3 T o specify a Domain name, ente r the name in the “Domain” field. 4 DHCP is enabled by default. T o disable it DHCP , click on “ Use DHCP ” to uncheck the box. Note: If you disable DHCP , then you must statically configure the fo llowin[...]

Configuring Ne twork Settings 41-001190-01 Rel. 1.1, Rev. 00 4-19 Configuring AastraLink Pro 160 System and Network Parameters Editing Local Service Settings Y ou configure AastraLink Pro 16 0 local service settings from the Configuration->Local Services menu shown below . Figure 4-3. Local Services Menu[...]

Configuring Network Settings 4-20 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide The Local Services parameters you can specify for the AastraLink Pro 160 include: • Remote Office Enables/disables remote access support on the AastraLink Pro 160. Default is Off. Y ou only need to enable th is field if you deploy and support r[...]

Configuring Ne twork Settings 41-001190-01 Rel. 1.1, Rev. 00 4-21 Configuring AastraLink Pro 160 System and Network Parameters — The AastraLink is installed behind a UPnP enabled router , but the AastraLink Pro 160 does not currently support the ro uter model. When this parameter is set to Disable (t he default), in order for the AastraLink to su[...]

Configuring Network Settings 4-22 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide • HTTP Port Range Specifies the HTTP port range (of fset from the HTTP Port S tart ) used to support remote of fice IP phone UI and W eb UI connections. Default is 100. If UPnP is not enabled, then the only HTTP port that must be forwarded from[...]

Configuring Ne twork Settings 41-001190-01 Rel. 1.1, Rev. 00 4-23 Configuring AastraLink Pro 160 System and Network Parameters • SIP Registration Expiration Specifies the time, in seconds, that the SIP phone and AastraLink S IP trunks use for their SIP registration renewal timer . Usually no change is required for this parameter , but some SIP tr[...]

Configuring Network Settings 4-24 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Configuring Remote Office Support If you are installing and supporting Aast ra IP phones at a remote site - for example, a home office - you need to enable remote of fice support on the AastraLink Pro 16 0. Note the following information about co[...]

Configuring Ne twork Settings 41-001190-01 Rel. 1.1, Rev. 00 4-25 Configuring AastraLink Pro 160 System and Network Parameters Use the following procedure to configur e AastraLink remote of fice support. AastraLink Web UI Ste p Action 1S e l e c t Configuration-> Network->Lo cal Services. 2 The “Remote Office” field is disabled by default[...]

Configuring Network Settings 4-26 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide 4 Depending on whether or not you enabled UPnP , specify any other required Local Services parameters, as described on pag e 4-21 . Default values for eac h field ar e as follows: • External Gateway IP <blank> • HTTP Port St art 51510 ?[...]

Configuring Ne twork Settings 41-001190-01 Rel. 1.1, Rev. 00 4-27 Configuring AastraLink Pro 160 System and Network Parameters Editing External Services Settings Depending on your network requirements, administrators can config ure external services for the AastraLink Pro 160. The External services parameters you can specify for the AastraLink Pro [...]

Configuring Network Settings 4-28 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide •S M T P R e l a y A d d r e s s Simple Mail Transfer Protocol (SMT P) is the standard used for email transmissions across IP networks. The AastraLink Pro 16 0 is capable of acting as its own Mail T ransfer Agent (M T A) for SMTP email. By defa[...]

Configuring Ne twork Settings 41-001190-01 Rel. 1.1, Rev. 00 4-29 Configuring AastraLink Pro 160 System and Network Parameters • SMTP Password (If server authentication enabled) The SMTP Password specifies the password for SMTP account authentication. • SMTP Account (If server authentication enabled) The SMTP Account specifies the FROM: email a[...]

Configuring Network Settings 4-30 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Send T est Email After you configure and save th e SMTP settings at the location, Configuration->Network->External Service s, you can test the settings to make sure they work correctly by clicking the <Send T est Email> button. Clicki[...]

Configuring Dial Plan Settings 41-001190-01 Rel. 1.1, Rev. 00 4-31 Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Y ou configure AastraLink Pro 160 dial plan settings from the Configuration->DialPlan menu shown below A dial plan describe s the number and pattern of di gits that a user dials to reach a[...]

Configuring Dial Plan Settings 4-32 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Local Dial Plan T able 4-1 describes the AastraLink Pro 160 Dialplan Numbers and Directory Numbers. T able 4-1. AastraLink Pro 160 Dialplan DialPlan Numbers Director y Numbers 0 0 Operator 1 Abbreviated Dialing 00 through 99 2* Extn 2xx/2xxx SI[...]

Configuring Dial Plan Settings 41-001190-01 Rel. 1.1, Rev. 00 4-33 Configuring AastraLink Pro 160 System and Network Parameters Star C o d es T able 4-2 describes the AastraLink Pro 160 star codes implemented. T able 4-2. AastraLink Pro 160 S t ar-Codes S pecifying Dial Plan Settings Use the following procedure to specify dial plan settings for the[...]

Configuring Dial Plan Settings 4-34 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide 3 After a caller parks a call, the extension of the call er who parked the call will ring again to remind them that they put a call on park. In the “ Parked Call Timeout” field, ente r the time, in seconds, that the AastraLink Pro 160 waits[...]

Configuring Dial Plan Settings 41-001190-01 Rel. 1.1, Rev. 00 4-35 Configuring AastraLink Pro 160 System and Network Parameters Configuring Overhead Paging The AastraLink Pro 16 0 has an overhead p aging jack (located on the back of th e device) that you can directly connect to an amplifier in order to supp ort overhead paging. T o access the pager[...]

Configuring Dial Plan Settings 4-36 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Configuring an Emergency Dial Plan Public telephone networks in countries ar ound the world have a sin gle emer gency telephone number (emergency services numb er), that allows a caller to contact local emergency services for assistance when re[...]

Configuring Dial Plan Settings 41-001190-01 Rel. 1.1, Rev. 00 4-37 Configuring AastraLink Pro 160 System and Network Parameters Configuring Barred Numbers Barred numbers are blocked PSTN number s that cannot be dialed from the AastraLink Pro 160. Y ou can use the W eb UI to specify a barred numbers lis t for the IP phones on your network. The barre[...]

Configuring Dial Plan Settings 4-38 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Adding a Barred Number Use the following procedure to specify a barred number for the AastraLink Pro 160. Deleting a Barred Number Use the following procedure to delete a barred number from the AastraLink Pro 160 barred number list . AastraLink[...]

Configuring Dial Plan Settings 41-001190-01 Rel. 1.1, Rev. 00 4-39 Configuring AastraLink Pro 160 System and Network Parameters Configuring Private Lines Private lines are lines res erved for a desi gnated, VIP user (for example, the CEO or local manager). Y ou configure a private lin e to ensure that the user always has a direct line available. Y [...]

Configuring Dial Plan Settings 4-40 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Configuring Outgoing Private Lines Use the following procedure to co nfigure an outgoing private line. AastraLink Web UI Ste p Action 1S e l e c t Users->User List 2 Click on the extension for which you want to assign a private outg oing lin[...]

Configuring Dial Plan Settings 41-001190-01 Rel. 1.1, Rev. 00 4-41 Configuring AastraLink Pro 160 System and Network Parameters Configuring Abbreviations The AastraLink Pro 160 allo ws you to define a list of abbreviated numbers to be used as a shortcut when d ialing from a phone co nnected to the AastraLink Pro. These are numbers that are frequent[...]

Configuring Dial Plan Settings 4-42 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Examples of Abbreviated Number Configurations The following examples illustrate the configuration of abbreviated numbers. Example 1 The first illustration below shows call barring as 91* so that external long distance is blocked. The second ill[...]

Configuring Dial Plan Settings 41-001190-01 Rel. 1.1, Rev. 00 4-43 Configuring AastraLink Pro 160 System and Network Parameters Example 2 The first illustration shows an abbreviation of 1+10 added, whic h routes to phone number 7165300. This is an inter-of fice AastraLink trunk call to call group 300 using AastraLink trunk number 1. This is accessi[...]

Configuring Dial Plan Settings 4-44 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Configuring Abbreviated Numbers Use the following procedure to co nfigure an abbreviated num ber . AastraLink Web UI Ste p Action 1S e l e c t Configuration->Dial Plan->Abbreviations. 2 Click <Add Abbreviation >. 3 In the Abbreviati[...]

Configuring Dial Plan Settings 41-001190-01 Rel. 1.1, Rev. 00 4-45 Configuring AastraLink Pro 160 System and Network Parameters Editing Abbreviated Numbers Use the following procedure to edit an abbreviated number . AastraLink Web UI Ste p Action 1S e l e c t Configuration->Dial Plan->Abbreviations. 2 In the Abbreviation column, click on th e[...]

Configuring Dial Plan Settings 4-46 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Deleting Abbreviated Numbers Use the following procedure to delete an abbreviated number . AastraLink Web UI Ste p Action 1S e l e c t Configuration->Dial Plan->Abbreviations. 2 In the Abbreviation column, place a check mark in the box fo[...]

Configuring VoIP Settings 41-001190-01 Rel. 1.1, Rev. 00 4-47 Configuring AastraLink Pro 160 System and Network Parameters Configuring V oIP Settings Y ou configure AastraLink Pro 160 V oic e over IP (V oIP) settings from the Configuration->V oIP menu shown below . Figure 4-6. V oice-Over-IP Men u[...]

Configuring VoIP Settings 4-48 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide From the V oIP menu, you can configure: • “SIP T runking” on pa ge 4-48 • “SIP Direct Inward Dialing (DID)” on page 4-55 • “AastraLink T runking” on page 4-58 The following paragraphs describe each of these types of V oIP configura[...]

Configuring VoIP Settings 41-001190-01 Rel. 1.1, Rev. 00 4-49 Configuring AastraLink Pro 160 System and Network Parameters Calling party identification The AastraLink Pro 160 SIP phones automatically disp lay the calling party name and number (CLID) when an incoming SIP call is received on a registered trunk, using the FROM: address received in the[...]

Configuring VoIP Settings 4-50 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide On the V oIP Menu screen, clicki ng on a dial prefix in the “ Dial Prefix ” column displays the following SIP tr unk configuration screen: The parameters you can specify for SIP T runking are: •L o c a l Local enables/disables SIP trunking to [...]

Configuring VoIP Settings 41-001190-01 Rel. 1.1, Rev. 00 4-51 Configuring AastraLink Pro 160 System and Network Parameters •R e g i s t r a r P o r t Supplied by your service provider . Speci fies the port number of the remote device (registrar server) on which SI P communications are received. By default this is set to 5060. • Username Supplie[...]

Configuring VoIP Settings 4-52 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Adding a SIP T runk Use the following procedure to add a SI P T runk to th e AastraLink Pro 160. AastraLink Web UI Ste p Action 1S e l e c t Configuration-> V oIP->SIP T runking 2 T o enable SIP trunking, set Local to <On> 3 S pecify the[...]

Configuring VoIP Settings 41-001190-01 Rel. 1.1, Rev. 00 4-53 Configuring AastraLink Pro 160 System and Network Parameters Clearing a SIP T runk Y ou can delete a specific SIP trunk config uration or all SIP trunk config urations from the AastraLink Pro using the <Clear> button on the “ SIP T runking ” menu. Use the following procedure to[...]

Configuring VoIP Settings 4-54 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide 6 Click <Clear> . Th e following message displays: “Are you sure you would like to dele te the selected items?” 7 Click YES to delete all SIP trunks.” All the SIP trunk configurations are deleted from the AastraLin k Pro 160. AastraLink [...]

Configuring VoIP Settings 41-001190-01 Rel. 1.1, Rev. 00 4-55 Configuring AastraLink Pro 160 System and Network Parameters SIP Direct Inward Dialing (DID) An administrator can provide SIP Direct Inward Dialing (DID) prefixes for SIP trunks. Direct Inward Dia ling (DID) is a service of a local phone company that provides a block of telephone numbers[...]

Configuring VoIP Settings 4-56 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Adding a SIP DID Use the following procedure to add a SIP DID to the AastraLink Pro 160. Deleting a SIP DID Use the following procedure to delete a SIP DID from the AastraLink Pro 160. AastraLink Web UI Ste p Action 1S e l e c t Configuration-> V[...]

Configuring VoIP Settings 41-001190-01 Rel. 1.1, Rev. 00 4-57 Configuring AastraLink Pro 160 System and Network Parameters Deleting All SIP DIDs 5I n t h e “DID Prefix” check box, place a check mark in the box to select ALL SIP DIDs. 6 Click <Delete Sele cted DID Prefixes> . The following me ssage displays: “Are you sure you would like [...]

Configuring VoIP Settings 4-58 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide AastraLink T runking Y ou enable AastraLink trunking to supp ort internetworking between Aastra IP phone networks. For example, if y ou have an offi ce in Atlanta, in Boston and in Chicago, you can co nfigure AastraLi nk trunks between the of fices [...]

Configuring VoIP Settings 41-001190-01 Rel. 1.1, Rev. 00 4-59 Configuring AastraLink Pro 160 System and Network Parameters When you enable AastraLink trunkin g, yo u assign a unique access digit to each AastraLink device in your network. Fo r example, suppose you assign the access digit 1 to the AastraLink in the Boston of fice. Then, the dial pref[...]

Configuring VoIP Settings 4-60 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide • Currently , global phone directory synchronization between AastraLink Pro 160 devices is not supported. Therefor e, users can access phone directorie s for their local AastraLink IP phone network only . • AastraLink trunking requires a flat ne[...]

Configuring VoIP Settings 41-001190-01 Rel. 1.1, Rev. 00 4-61 Configuring AastraLink Pro 160 System and Network Parameters Based on these parameters defined by the administrator, the dial prefix for each AastraLink network in this example is as follows: dial prefix Atlanta = 7 + 0 + (number) dial prefix Boston = 7 + 1 + (number) dial prefix Chicago[...]

Configuring VoIP Settings 4-62 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Note the following examples: • Figure 4-8 shows the Atlanta /Boston, and Atlanta /Chicago trunks. • Figure 4-9 shows the Boston/Atlanta, and Boston /Chicago trunks. • Figure 4-10 shows the Chicago/Atlanta, and Chicag o/Boston trunks. Figure 4-[...]

Configuring VoIP Settings 41-001190-01 Rel. 1.1, Rev. 00 4-63 Configuring AastraLink Pro 160 System and Network Parameters Figure 4-9. T runks Between Boston/Atlant a and Bo ston/Chicago Boston to Atlanta Boston to Chicago[...]

Configuring VoIP Settings 4-64 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Figure 4-10. T runks Between Chicago/Atlant a and Chicago/Boston Chicago to Atlanta Chicago to Boston[...]

Configuring VoIP Settings 41-001190-01 Rel. 1.1, Rev. 00 4-65 Configuring AastraLink Pro 160 System and Network Parameters Use the following procedure to enable AastraLink trunking b etween two AastraLink Pro 160 devices. AastraLink Web UI Ste p Action 1S e l e c t Configuration->V oIP->AastraLink T r unks 2 Click the Dial Prefix that matches[...]

Configuring Auto-Attendant 4-66 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Y ou configure Auto-Attend ant parameters from the Configuratio n->Auto-Attendant menu shown below . The screen below has no user gro ups configured on the AastraLink Pro 16 0. Figure 4-1 1. Auto-Attendan t Menu with N[...]

Configuring Auto-Attendant 41-001190-01 Rel. 1.1, Rev. 00 4-67 Configuring AastraLink Pro 160 System and Network Parameters If you have User Groups configure d on the AastraLink Pro 160, the Auto-Attendant screen di splays as shown be low . Figure 4-12. Auto-Attendant Menu with User Group How Auto-Attendant W orks The Auto-Attendant feature allows [...]

Configuring Auto-Attendant 4-68 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide When callers reach the Auto-Attendant, they are prompted to do one of the following actions: • Select a language to enab le while using Auto-Attendant features (if more than one language is available; default is English) • Enter the extension o[...]

Configuring Auto-Attendant 41-001190-01 Rel. 1.1, Rev. 00 4-69 Configuring AastraLink Pro 160 System and Network Parameters The Open Hour Sett ings and Closed Hour Se ttings allow the administrator to select the hours for which the Auto-Atte ndant handles calls. These parameters also allow you to record a custom gr eeting as required. For example, [...]

Configuring Auto-Attendant 4-70 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide 3 In the “ Dial-by-Name ” field, select the method you want the Au to-Attendant to use when an incoming caller needs to dial by name to reach the calling party . V a lid values are: • Disabled •L a s t N a m e (default) • First Name Note:[...]

Configuring Auto-Attendant 41-001190-01 Rel. 1.1, Rev. 00 4-71 Configuring AastraLink Pro 160 System and Network Parameters 8 T o upload a greeting fi le that plays during open office hours, do the following: • Click on <Browse> for the “Upl oad Open Greetin g” field. Browse to the location on the server where the . wav file is stored, [...]

Configuring Auto-Attendant 4-72 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide 14 T o upload a greeting fi le that plays during closed office hours, do the following: • Click on <Browse> for the “Upl oad Closed Greeting” field. Browse to the location on the server where the . wav file is stored, that cont ains the[...]

Configuring Auto-Attendant 41-001190-01 Rel. 1.1, Rev. 00 4-73 Configuring AastraLink Pro 160 System and Network Parameters Custom Ke y Message 21 In the " Select Language " field, select the language for which you want to modify the Custom Key Message. V alid values are: English , French , and Spani sh (default is English ). 22 The Auto-[...]

Configuring Auto-Attendant 4-74 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide 27 The Auto-Attendant has a built in default lang uage greeting that plays using the system language. T o specify a custom language greeting using English, French, and Sp anish, do the following: • Click on <Record Custom> for the “Langua[...]

Configuring Auto-Attendant 41-001190-01 Rel. 1.1, Rev. 00 4-75 Configuring AastraLink Pro 160 System and Network Parameters Schedule for the Auto-Attendant By default, the Auto-Attendant hours are se t to open at 9:00 A.M. and close a t 5:00 P .M for the business days of Monday through Friday . Saturday and Sunday are closed hours. Calls that come [...]

Configuring Auto-Attendant 4-76 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Figure 4-14. Auto-Attendant Schedule (times)[...]

Configuring Auto-Attendant 41-001190-01 Rel. 1.1, Rev. 00 4-77 Configuring AastraLink Pro 160 System and Network Parameters The following illustration shows the scheduling flow in the Auto-Attendant.[...]

Configuring Auto-Attendant 4-78 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Use the following procedure to specify the Auto-Atte ndant sche dule. AastraLink Web UI Ste p Action 1S e l e c t Configuration-> Auto-Attendant->Sche dule 2 T o begin edi ting the Auto -Attendant schedule, click on one of the days o f the we[...]

Configuring Auto-Attendant 41-001190-01 Rel. 1.1, Rev. 00 4-79 Configuring AastraLink Pro 160 System and Network Parameters Holidays for the Auto-Attendant By default, there are no holidays scheduled in the Auto-Attendant. Holidays are treated as days during which the regular schedule should be overridden with a custom setting for open/closed hours[...]

Configuring Auto-Attendant 4-80 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Figure 4-16. Spec ifying Auto-Attendant Holida ys Note: Holidays are assumed to ha ve annual repetition (i.e. most s ecular calendar holidays in USA) so are essentially configured as repeating every 12 months. Where holiday s repe at on irregular d[...]

Configuring Auto-Attendant 41-001190-01 Rel. 1.1, Rev. 00 4-81 Configuring AastraLink Pro 160 System and Network Parameters Deleting a Holiday from the Auto-Attendant Use the following procedure to add a ho liday to the Auto-A ttendant schedule. 3 S pecify a name for the holiday in the “ Holiday Name” field. For example , Christmas. 4 Select th[...]

Configuring Auto-Attendant 4-82 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Custom Recordings Y ou can create custom recordings (for open and closed ho urs, Main Menus, key messages, language greetings) for the Au to-Attendant if required. Incoming callers hear these custom recordin gs when accessing and using the Auto-Att[...]

Configuring Auto-Attendant 41-001190-01 Rel. 1.1, Rev. 00 4-83 Configuring AastraLink Pro 160 System and Network Parameters Use the following procedure to specify a custom recording. AastraLink Web UI Ste p Action 1S e l e c t Configuration-> Auto-Attendant->Set tings 2 T o specify a custom recording, click on <Recor d Custom> for the a[...]

Configuring Audio Sett ings (Tun ing Wizard) 4-84 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Configuring Audio Settings (T uning Wizard) Y ou configure and refine audio parameters using the T uning W izard, located on the Configurat ion->Regional Settings menu shown below . Figure 4-17. Regional Settin gs Menu Click to[...]

Configuring Audio Sett ings (Tun ing Wizard) 41-001190-01 Rel. 1.1, Rev. 00 4-85 Configuring AastraLink Pro 160 System and Network Parameters Using the AastraLink Audio T uning Wizard The AastraLink T uning W izard is an interac tive tool that allows you to monitor , and maximize, the audio quality of calls transmitted and received over the AastraL[...]

Configuring Audio Sett ings (Tun ing Wizard) 4-86 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide IMPOR T ANT INFORMA TION Note: Before you begin using the T uning W izar d, refer to the fo llowing information: • Make sure you can directly access an Administrator IP phone. • Y ou will be asked to supply the destination pho[...]

Configuring Audio Sett ings (Tun ing Wizard) 41-001190-01 Rel. 1.1, Rev. 00 4-87 Configuring AastraLink Pro 160 System and Network Parameters 4 Follow the T uning Wizard online instruction s until the process is complete. Important Notes: 1. The destination phone number MUST be an analo gue line on the same central office switch as the line connect[...]

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41-001190-01 Rel. 1.1, Rev. 00 5-1 Chapter 5 Maintaining the AastraLink Pro 160 About this Chapter Introduction This chapter describes how to main tain the AastraLink Pro 160. T opics This chapter covers the following topics: To p i c Page Accessing the Maintenance Menu p age 5-3 Vi ewing the Curren t System S t atus page 5 -4 Managing Call Detail [...]

About this Chapter 5-2 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Support Information page 5-19 Send Email to Aastra Support with Debug Reports page 5-19 Send General Email to Aastra Support page 5-22 To p i c Page[...]

Accessing the Main tenance Menu 41-001190-01 Rel. 1.1, Rev. 00 5-3 Maint aining the AastraL ink Pro 160 Accessing the Maintenance Menu Y ou access all system maintenanc e and upgrade options for the AastraLink Pro 160 from the Maintenance menu ( Figure 5-1 ). Figure 5-1. AastraLink Pro 160 W eb UI Maintenance Menu[...]

Viewing the Current System Status 5-4 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide V iewing the Current System S t atus Y ou view the current system status for the AastraLink Pro160 from the Maintenance->Current S tatus menu ( Figure 5-1 ) . The current status menu contain s the fo llowing information ab out the AastraLi[...]

Managing Call Detail Records (CDR reports) 41-001190-01 Rel. 1.1, Rev. 00 5-5 Maint aining the AastraL ink Pro 160 Managing Call Det ail Records (CDR reports) Y ou view the Call Detail Record (CDR) hi story for the AastraLink Pro 160 from the Maintenance->CDR Reports menu ( Figure 5-2 ). The CDR logs include all re gular calls, feature acti vati[...]

Managing Call Detail Records (CDR reports) 5-6 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide The following table described the info rmation in each call detail record. Sorting CDR Columns In the Call Detail Record repo rt, you can sort each column using the up and down arrows at the top of each column. The following table de[...]

Managing Call Detail Records (CDR reports) 41-001190-01 Rel. 1.1, Rev. 00 5-7 Maint aining the AastraL ink Pro 160 Note: 1. When sorting in the CDR report, the sort uses data from the current report that may appear on more than one page. For example, if a CDR report is lar ge enough to appear on four pa ges, the data on all four pages is sorted whe[...]

Managing Call Detail Records (CDR reports) 5-8 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide V iewing Call Det ail Records Use the following procedure to view call detail records. Downloading CDR Report s Y ou can also download the current Call Detail Record you are viewing, to your PC or server , or download an entire archi[...]

Performing AastraLink Bac kup and Restore Tasks 41-001190-01 Rel. 1.1, Rev. 00 5-9 Maint aining the AastraL ink Pro 160 Performing AastraLink Backup and Restore T asks Y ou can save the current AastraLink Pro 16 0 system configuration database into a file, and download it to your PC for secure storage, from the Maintenance->Backup & Restore [...]

Performing AastraLink Bac kup and Restore Tasks 5-10 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Backup and Restore Guidelines Review the following information and gu idelines before pe rforming AastraLink backup and restore operations: • T o ensure that the confidentiality of vo icemai ls is preserved , backup data is s[...]

Performing AastraLink Bac kup and Restore Tasks 41-001190-01 Rel. 1.1, Rev. 00 5-11 Maint aining the AastraL ink Pro 160 Backing Up AastraLink System Software Use the following procedure to back up the AastraLink System Software. AastraLink Web UI Ste p Action 1S e l e c t Maintenance->Backu p & Restore 2 T o start the backup process for the[...]

Performing AastraLink Bac kup and Restore Tasks 5-12 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Restoring the AastraLink Configu ration Dat abase and V oicemail Use the following procedure to restor e a previously saved version of the AastraLink configuratio n database and voicemail onto the devi ce. Caution: Restoring fr[...]

Updating Aastr aLink System Soft ware 41-001190-01 Rel. 1.1, Rev. 00 5-13 Maint aining the AastraL ink Pro 160 Up dating AastraLink System Sof tware Y ou can apply new AastraLink sys t em software to the unit from the Maintenanc e->Update me nu ( Figure 5-4 ). Figure 5-4. Up date Menu AastraLink software updates use the “.dra ” file extensio[...]

Note: For a link to the Aastra Support web site, click the “About” link in the upper right corner of the screen. For more informatio n about the “About” screen, see “Send General Email to Aastra Support” on page 5-22 . There are two ways to update your system software: • Automatic update: Use if you want to speci fy a date/time for au[...]

Updating Aastr aLink System Soft ware 41-001190-01 Rel. 1.1, Rev. 00 5-15 Maint aining the AastraL ink Pro 160 3 Choose one of the following Upd ate Methods: • Notify only . Select if you want the AastraLink to no tify you using an email message when a new image is availab le. • Download but don’t install . Select if you want the AastraLi nk [...]

Updating AastraLink System Software 5-16 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Manual Up dates Use the following procedure to manually update your AastraLink System Software. AastraLink Web UI Ste p Action 1S e l e c t Maintenance->Update->Manual Update 2 Choose one of the following op tions: • Check for Upda[...]

Updating Aastr aLink System Soft ware 41-001190-01 Rel. 1.1, Rev. 00 5-17 Maint aining the AastraL ink Pro 160 IMPOR T ANT NOTES During the AastraLink Pro software update process, the Administrator must press the REBOOT button after the upgrade is successful. The W eb UI displays the following mes sage after pressing the REBOOT button: " Syste[...]

The User must watch for the flashing gr een LED on the front of the AastraLink Pro hardware before attempting to re-login to the AastraLink W eb UI. If the User attempts to login too soon, the message " W arnin g: System is in an upg rade state. Logins have been disabled. " The status of the upgrade process also displays at the bottom lef[...]

Support Information 41-001190-01 Rel. 1.1, Rev. 00 5-19 Maint aining the AastraL ink Pro 160 Support Information Send Email to Aastra Su pport with Debug Report s A feature of the AastraLink Pro 160 W eb UI software allows you to send debug information about your AastraLink Pro to T echnica l Support at Aastra T elecom. Y ou have the option of sele[...]

Support Information 5-20 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Clicking <Send Debug Information> displays the following screen. Note: The <Send Debug Information> button may include personally identifiable information, such as call logs and account details (passwords, etc.). However , the file attached to[...]

Support Information 41-001190-01 Rel. 1.1, Rev. 00 5-21 Maint aining the AastraL ink Pro 160 After submitting the debug no tification to Aastra, the following message displays.[...]

Support Information 5-22 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Send General Email to Aastra Support Y ou can send general email, questions, etc. to Aastra Support using the “ Support ” link on the “ About ” screen. In an Administrator session, this screen displays the AastraLink Pro software build number , li[...]

41-001190-01 Rel. 1.1, Rev. 00 6-1 AastraLink F AQs Chapter 6 AastraLink F AQs This chapter describes frequently asked questions (F AQs) about installing and using the AastraLink Pro 1 60 in your IP phone net work. T opics This chapter covers the following topics: To p i c Page How Does Network Add ressing Work? page 6-2 How Does IP Phone Auto-Conf[...]

How Does Network Addressing Work? 6-2 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide How Does Network Addressing Work? The first time an AastraLink Pro 160 starts up, it attempts to use DHCP to obtain an IP address from a server on the network. If that fails, the AastraLink Pro 160 then uses Ze roConf to assign itself an IP [...]

What is the Difference Betwee n the Administrator Phone and User Phones? 41-001190-01 Rel. 1.1, Rev. 00 6-3 AastraLink F AQs As administrator , you have the option to cont rol new phone registration on yo ur network. That is, if yo u wish, you ca n use the W eb UI to restric t new phones from registering. What is the Difference Between the Administ[...]

How Do I Assign An IP Ph one To A Different Us er? 6-4 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide How Do I Assign An IP Ph one T o A Different User? If an IP phone is already registered with the AastraLink dev ice, and you w ant to reassign the IP phone to a different user , you must use the AastraLink W e b UI to edit t[...]

What Are Softke ys and How Do They Work? 41-001190-01 Rel. 1.1, Rev. 00 6-5 AastraLink F AQs Press DND sof tkey to enable “Do Not Disturb” on this phone. 200 - J Smith May 1 1, 2:40 PM L1 DND Forward Directory Vmail Park Call[...]

What Are Softkeys and Ho w Do They Work? 6-6 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide What are Exp ansion Modules? The 5i Series Aastra IP SIP Phones of fer expansion module units that can attach to the right side of the phone to provid e additional softkeys . T hese expansion modules are called the 536M and t he 560M.[...]

What Are Softke ys and How Do They Work? 41-001190-01 Rel. 1.1, Rev. 00 6-7 AastraLink F AQs The 536M provides 36 additiona l softkeys and can att ach to a 53i, 55i, 57i or 57i CT . The 560M provides 60 additional softke ys and can attach to a 55i, 57i, and 57i CT . Y ou can configure the following softkey functions on the expansion modules: • Bu[...]

How Do I Obtain the IP Address Assigned to the AastraLin k Pro 160? 6-8 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide How Do I Obt ain the IP Address As signed to the AastraLink Pro 160? Y ou can view the IP Address assigned to the AastraLink Pro 160 using your Aastra IP phone, and the procedure described below . Ste p Acti[...]

Why Do My IP Phone Screens Look Different ? 41-001190-01 Rel. 1.1, Rev. 00 6-9 AastraLink F AQs Why Do My IP Phone Screens Look Different? If you install an AastraLink Pro 16 0 on your existing IP phon e network, then you will notice some phone UI ch anges when you register the phones with the device. Users who previously operated their IP phones i[...]

Does This Guide Describe How To Operate My IP Phone? 6-10 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Does This Guide Describe How T o Operate My IP Phone? IP Phone operation - for example, how to us e the buttons, softkeys, and ha rd keys on your model IP ph one - is beyond the scope of this guide. For instructions on op[...]

41-001190-01 Rel. 1.1, Rev. 00 7-1 Chapter 7 T roubleshooting Solutions About this Chapter Introduction This chapter contains several trouble-sh ooting solutions for the AastraLink Pro 160. It describes how to interpret the LED status indicator located on the AastraLink front panel. It al so describes how to reboot the A astraLink using either the [...]

About this Chapter 7-2 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Using the Reset Switch to Restore Factory Default Settings page 7-6 What T o Do After Restoring Factory Default Settings page 7-7 Reinstalling System Software Using Recovery Mode page 7-10 Automatic Recovery Mode page 7-10 Manual Recovery Mode page 7-1 1 Us[...]

Monitoring the AastraLink Status LED 41-001190-01 Rel. 1.1, Rev. 00 7-3 T roubleshooting Solu tions Monitoring the AastraLink S t atus LED The LED on the front of the AastraLink Pr o 160 indicate s the current status of the device. The table below describes the LED variations. LED Color Meaning Off Power is off. S teady Green The AastraLink Pro 160[...]

Rebooting the AastraLink 7-4 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Rebooting the AastraLink This section describes how to reboo t (restart) the AastraLink Pro 160. Y ou can reboot the AastraLink from the W eb UI, or reboot it manually , using the reset switch located on the back of the de vice (next to the power rece[...]

Rebooting the AastraLink 41-001190-01 Rel. 1.1, Rev. 00 7-5 T roubleshooting Solu tions Rebooting Using the Reset Switch (Hard Reboot) Y ou can reboot the AastraLink device using the reset switch as long as t he LED on the front of the Aastralink is in one of the following states: • Flashing green • Flashing red • Stead y red See the LED moni[...]

Restoring Aastr aLink Factory Default Se ttings 7-6 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Restoring AastraLink Factory Default Settings What Happens if I Restor e Factory Default Settings? If you restore factory default settings on the AastraLink Pro 160, it reverts the device to its out-of-the-box state — just as [...]

Restoring AastraLink Factory Def ault Settings 41-001190-01 Rel. 1.1, Rev. 00 7-7 T roubleshooting Solu tions What T o Do Af ter Restori ng Factory Default Settings After restoring factory default settings on the AastraLink device, you must re-register an IP phone w ith the device, and use it to specify initial startup configuration parameters . No[...]

Restoring Aastr aLink Factory Default Se ttings 7-8 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Use the following procedure to register an Administrator IP phone with the AastraLink Pro 16 0. Administrator IP Phone Registration Procedure Ste p Action 1 Restart an Aastra IP phone. By default, the first IP phone you register[...]

Restoring AastraLink Factory Def ault Settings 41-001190-01 Rel. 1.1, Rev. 00 7-9 T roubleshooting Solu tions 9 (Optional) Enter the Ad ministrator email address, then press <Enter> . Note: T o enter the @ symbol, press the # ke y until it appears on your Phone UI. Y ou can skip this step and enter the email address later using th e AastraLin[...]

Reinstalling System Software Using Recover y Mode 7-10 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Reinst alling System Sof tware Using Recovery Mode The AastraLink Pro 160 co ntains an au tomatic fail-back mo de in its onboard firmware that allows the system to be recovered if it encounters a problem when booting from the[...]

Reinstalling System Softwa re Using Recovery Mode 41-001190-01 Rel. 1.1, Rev. 00 7-11 T roubleshooting Solu tions Manual Recovery Mode If the AastraLink did not automatically enter Recovery Mode, but you need to reprogram the CompactFlash or Onboar d flash, you can use the following procedure to manually initiate recovery mode. AastraLink Web UI St[...]

Reinstalling System Software Using Recover y Mode 7-12 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Using The AastraLink Recovery Mode UI This section describes how you use the AastraLink Recove r Mode W eb UI to reload system software or fi rmware. T o do so, you must: • First, obtain the IP address of the AastraLink Pro[...]

Reinstalling System Softwa re Using Recovery Mode 41-001190-01 Rel. 1.1, Rev. 00 7-13 T roubleshooting Solu tions Phone UI Ste p Action 1 Press the <Options> key or Options button on your Aastra IP phone. 2S e l e c t Phone St atus/AastraLin k Info/Server Local IP The IP address assigned to the AastraLink ap pears. For example: 3 T o access t[...]

Reinstalling System Software Using Recover y Mode 7-14 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide For non-DHCP Networks If the AastraLink Pro 160 was not using DHCP to obtain an IP address on the LAN, then to communicate with th e AastraLink, you can use a direct, back-to-back Ethernet connection betw een the AastraLink W[...]

Reinstalling System Softwa re Using Recovery Mode 41-001190-01 Rel. 1.1, Rev. 00 7-15 T roubleshooting Solu tions Reprogramming the Comp actFlash Card If the CompactFlash (CF) card is defective, and a replacement card ne eds to be programmed with a factory fresh image, yo u can use the Recovery Mode UI to set the AastraLink Pro 160 CompactFlash car[...]

Reinstalling System Software Using Recover y Mode 7-16 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide using its LAN connection. AastraLink Recovery UI Ste p Action 1 Confirm that the AastraLi nk is in recovery mode. The LED should alternate Green/Red/Off to indicate that the device is in recovery mode. 2 If you have not ye t [...]

Reinstalling System Softwa re Using Recovery Mode 41-001190-01 Rel. 1.1, Rev. 00 7-17 T roubleshooting Solu tions 3 Example: Enter the na me of the CF image file that you downloaded from the Aastra web site in the “Filename” field. For example, enter: vnx.dra Note: For HTTP/FTP , you may prefix the file name with an explicit directory path to t[...]

Reinstalling System Software Using Recover y Mode 7-18 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Figure 7-1. AastraLink Recovery Mode Menu 4S e t “Upgrade T ype” to either " Compact Flash with badblock check " or " Compact Flash (quickformat) ”. The Badblock check allows the CF card to be tested for [...]

Reinstalling System Softwa re Using Recovery Mode 41-001190-01 Rel. 1.1, Rev. 00 7-19 T roubleshooting Solu tions Figure 7-2. AastraLink Recovery Mode Download Screens Y our Web Browser displays screens like these as the Comp actFlash Card is repro grammed.[...]

Reinstalling System Software Using Recover y Mode 7-20 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Reprogramming the Onboard Flash When necessary , you can use the Recovery Mode UI to reprogram the AastraLink Pro 160 Onboard flash (firmware) usin g the procedure described in this sectio n. Caution: Y ou should only reprogr[...]

Reinstalling System Softwa re Using Recovery Mode 41-001190-01 Rel. 1.1, Rev. 00 7-21 T roubleshooting Solu tions 3 Enter the name of the Onboard flash file that you downl oaded from the Aastra web site in the “Filename” field. For example, enter: obf.dra NOTE : For HTTP/FTP , you may prefix the file name wi th an explicit directory path to the[...]

Reinstalling System Software Using Recover y Mode 7-22 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Uploading the .abf File to the Comp actFlash After reformatting the CompactFlash card to a factory-default state (either with quickformat or using the extended version with badblock checking), it is possible to restore a prev[...]

Using AastraLink System and Phone Log Files 41-001190-01 Rel. 1.1, Rev. 00 7-23 T roubleshooting Solu tions Using AastraLink System and Phone Log Files T o investigate issues specif ic to interoperability or configuration/operation of Aastra IP phones, th e AastraLink W eb UI allows you to vi ew system and phone logs, and enable debuggin g for vari[...]

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41-001190-01 Rel. 1.1, Rev. 00 A-1 Appendix A Remote Of fice Configuration of the IP Phone (Phone-Side) Introduction This appendix supplements the AastraLink Pr o 160 Quick S tart Administrator ’ s Guide . It describes how to do the following tasks: • Register a remote user IP phone at the central site prior to deployment. • Install an IP pho[...]

Preparing To Deploy Remote Us er Phones A-2 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Prep aring T o Deploy Remote User Phones The adminis trator must do the following three steps befor e deploying Aastr a IP phones to a remote site: 1. Enable remote access support on the AastraLink Pro 160, and config ure remote access[...]

Preparing To Deploy Remote User Phone s 41-001190-01 Rel. 1.1, Rev. 00 A-3 Remote Office Configuration of the IP Phone (Phone-Side) Registering the IP phon es by connectin g them at the central site is the quickest and easiest method to regist er the lines with AastraLink Pro and ensure that the IP phone is pre-configur ed with the public IP addres[...]

Registering IP Phones At the Central Site A-4 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Registering IP Phones At the Central Site Prior to remote deployment, use the instruc tions in t his section to register an IP phone with the AastraLink device. Ste p Action 1 T o begin the setup process, use the suppl ied RJ45 cable[...]

Registering IP Phones At th e Central Site 41-001190-01 Rel. 1.1, Rev. 00 A-5 Remote Office Configuration of the IP Phone (Phone-Side) 3 T o begin the registration process, enter the first name of the IP phone user, then press < Enter >. For example: Bob 4 Enter the last name of t he IP phone user , then press < Enter >. For example: Jo[...]

Registering IP Phones At the Central Site A-6 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide 6 Enter the user password, then press < Enter >. Y o ur IP phone reboots. When startup is complete , your phone UI disp lays the IP address of the Aastralink device. T o access the AastraLink Web UI, you enter the address in yo[...]

Connecting To The IP Phone Network From a Remote Offic e 41-001190-01 Rel. 1.1, Rev. 00 A-7 Remote Office Configuration of the IP Phone (Phone-Side) Connecting T o The IP Phone Network From a Remote Office After registering the IP phone at the centr al site, use the following procedure to connect to the IP phone network from a remote of fice. W arn[...]

Connecting To The IP Phone Network From a Remot e Office A-8 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide 3 Enter the IP Address of the AastraLink Pr o 160 that is located at the central site. For example: 65.215.35.80 Note: If you do not know the IP address of th e AastraLink Pro 160, check with your administrator . Ste p[...]

Connecting To The IP Phone Network From a Remote Offic e 41-001190-01 Rel. 1.1, Rev. 00 A-9 Remote Office Configuration of the IP Phone (Phone-Side) 4 S pecify the HTTP port the IP phone uses to communicate with the AastraLink Pro 160. For example: 51510 Y our Aastra IP phone downloads the latest conf igu ration information from the AastraLink Pro [...]

Connecting To The IP Phone Network From a Remot e Office A-10 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Configuring Port Information Not all routers support Universal Plug & Play (UPnP), and some may need to have the UPnP support manually en abled. If the Aastra IP phone cannot obtain the public IP address of the ro[...]

Connecting To The IP Phone Network From a Remote Offic e 41-001190-01 Rel. 1.1, Rev. 00 A-11 Remote Office Configuration of the IP Phone (Phone-Side) 2 S pecify the public IP address, or dynamic/s tatic DNS FQDN of your router , then press < Done >. For example: 65.96.171.1 30. 3 S pecify the public SIP port (default 51620) for your router , [...]

Connecting To The IP Phone Network From a Remot e Office A-12 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide 4 S pec ify the public R TP starting port (defau lt 51720) for your router , then press < Done >. 5 S pecify the public HTTP port (defaul t 51510) for your router , then press < Done >. Y ou r AastraLink I[...]

Reinstalling Aastra IP Ph ones at the Central Site 41-001190-01 Rel. 1.1, Rev. 00 A-13 Remote Office Configuration of the IP Phone (Phone-Side) Reinst alling Aastra IP Ph ones at the Central Site Use the procedure described in this section to reinstall an IP phone at the central site that had been prev iously installed at a remote office. The proce[...]

Reinstalling Aastra IP Ph ones at the Central Site A-14 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide 8S e l e c t <Restart> when prompted to restart the p hone. The IP phone reverts back to its factory default settings. 9 Disconnect, then reconnect, your IP phone to your Ethernet Hub/Rou ter . If your IP phone has be[...]

41-001190-01 Rel. 1.1, Rev. 00 B-1 Appendix B Remote Of fice Configuration of the AastraLink Pro 160 (Server-Side) Introduction This appendix provides a procedure fo r manually setting up your AastraL ink Pro 160 in your network fo r a remote office con nection. T opics This appendix covers the f ollowing topics: To p i c Page Remote Office Configu[...]

Remote Office Configur ation of the AastraLink Pro 160 B-2 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Remote Office Configuration of the AastraLink Pro 160 Description The AastraLink Pro 160 i s a plug and play un it that you can install in your network. However, to configure the AastraLink Pro 160 for re mote office con[...]

Remote Office Configurat ion of the AastraLink Pro 160 41-001190-01 Rel. 1.1, Rev. 00 B-3 Remote Office Configuration of t he AastraLink Pro 160 (Server-Side) U IP Phone internal IP 192.168.1.3 HTTP 80 SIP 5060 RTP 3000  Home router external IP 65.96.171.130 HTTP 51510 SIP 51620 RTP 51720 + WAN / Internet AastraLink Pro IP 10.50.11.3 HTTP 9600 S[...]

Remote Office Configur ation of the AastraLink Pro 160 B-4 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Configuring the AastraLink Pro 160 for Remote Office Setup 1. UPnP Configuration Use the following procedure to co nfigure UPnP on the AastraLink Pro 160. AastraLink Web UI Ste p Action 1S e l e c t Configuration-> Ne[...]

Remote Office Configurat ion of the AastraLink Pro 160 41-001190-01 Rel. 1.1, Rev. 00 B-5 Remote Office Configuration of t he AastraLink Pro 160 (Server-Side) Office Router Port Mapping T able 3 T urn on “ UPnP ”. 4 Click <Save> to save your changes. After a successful UPnP with the AastraLink Pro 160, the result s are shown in the “ Of[...]

Remote Office Configur ation of the AastraLink Pro 160 B-6 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Column Descriptions 2. Phone Configuration If you create an account on the server for the phone in the same subnet as the server , the configuration automa tically download s to the phone. If you create the phone's [...]

Remote Office Configurat ion of the AastraLink Pro 160 41-001190-01 Rel. 1.1, Rev. 00 B-7 Remote Office Configuration of t he AastraLink Pro 160 (Server-Side) 3. Remote Phone Inst allation Pre-stage phone Press <Remote> when the Auto-Discove ry screen is presented in TUI. Non Pre-st age phone Press <Remote> and enter the external gatewa[...]

Remote Office Configur ation of the AastraLink Pro 160 B-8 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Column Descriptions Allow WAN, * LAN, 192.168.1.3 UDP , 3006 -51726 Allow WAN, * LAN, 192.168.1.3 UDP , 3007 -51727 Allow WAN, * LAN, 192.168.1.3 UDP , 3008 -51728 Allow WAN, * LAN, 192.168.1.3 UDP , 3009 -51729 Deny Def[...]

Remote Office Configurat ion of the AastraLink Pro 160 41-001190-01 Rel. 1.1, Rev. 00 B-9 Remote Office Configuration of t he AastraLink Pro 160 (Server-Side) AastraLink Pro 160 Manual Remote Office Configuration Example The following is an example of setting up the AastraLink Pro 160 for a remote office. Notes: 1. The SIP and HTTP ports both requ [...]

Remote Office Configur ation of the AastraLink Pro 160 B-10 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Adm inistrator Guide Install the Remote IP Phone (Pre-Stage Phone) 7 Press <Remote> when remote phone is in the Auto -Discovery screen. If the phone cannot find a UPnP en able d device, it displays “ UPnP device not found ”. Press[...]

Remote Office Configurat ion of the AastraLink Pro 160 41-001190-01 Rel. 1.1, Rev. 00 B-11 Remote Office Configuration of t he AastraLink Pro 160 (Server-Side) 16 Enter the RTP port for the Home Router . For example, you can enter 51720. The Phone prompt s for an HTTPS port. 17 Enter the HTTPS port fo r the Home router . For example, you ca n enter[...]

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41-001190-01, Rel.1.1, Rev. 00 Index-1 Index A AastraLink backing up system software 5-1 1 chassis 1-12 dial plan 4-32 features list 1-2 hardware, software requirements 1-1 1 LED 7-3 overview 1-2 performance, maximizing 6-9 phone compatibility 1-1 rebooting 7-4 registering IP phones A- 4 restoring configuration, voicemail 5-12 restoring factory def[...]

Index-2 41-001190-01, Rel.1.1, Rev. 00 Index barred numbers 4-38 default softkeys 3-34 ring groups 3-24 DHCP , configuring 4-18 dial plan 4-32 configuring 4-31 emergency 4-36 directed call pickup, softkey 3-29 directory , softkey 3-31 do not disturb, softkey 3-28 E echo, reducing on phone lines 4-85 emergency call supp ort 1-9 emergency dial plan, [...]

41-001190-01, Rel.1.1, Rev. 00 Index-3 Index user 3-6 phone lines, adjusting audio 4-84 port forwarding 4-23 port mapping, router A-10 prefix digit, trunking 4-49 , 4-58 private lines, configuring 4-39 privileges 1-13 push button trigger 4-10 R rebooting using the reset swit ch 7-5 using the W eb UI 7-4 recovery mode automatic 7-10 description of 7[...]

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AastraLink Pro 160 Administrator Guide Published in the USA 41-001 190 -01 REV 00 AastraLink 160 Release 1.1 May 2008[...]