Avaya 1150E manual

A v a y a 1150E IP Desk phone User G u id e A v ay a C ommunication S erver 1000 Document S tatus: Stand ar d Document V ersion: 05.01 Part Code: NN431 1 4-100 Date: October 2010[...]

© 2010 A vaya Inc. All Rights Reserved. Notic es While reasonable ef forts have been made to ensure that the inform ation in this document is complet e and accurate at the time of printing, A vaya assumes no liability for any errors. A vaya reserves the right to make changes and corrections to the informatio n in this documen t without the obligat[...]

Revision history 3 Revision histor y October 2010 S tandard 05.01. This do cument is up-issued to support Unistim 5.0 and A vaya Communication Server 1000 Relea se 7.5. June 2010 S tandard 04.02. Th is document is up-issued to reflect chang es in technical content for Call Log Op tions, and to add Record on Demand content. June 2010 S tandard 04.01[...]

Revision history 4 Januar y 200 9 S tandard 01.07. This do cument is up-issued to add tech nical content to section “Additiona l Call Features”. October 2008 S tandard 01.06. Th is document is up-issued to reflect chang es in the technical content found in t he “Using vir tual office ” section. April 2008 S tandard 01.05. This do cument is [...]

Contents 5 Contents About the Avaya 1150E IP Desk phone . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents 6 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Adjusting the display screen contrast . . . . . . . . . . . . . . . . 66 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Selecting date and time format . . . . . . . . . . . . . . . . . . . . 67 Accessing display diagnostics . [...]

Contents 7 8. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 9. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . 111 10. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . 111 3. Network Co nfiguration me nu . . . . . . . . . . . . . . . . . . . . . . 111 4. Lock Menu . . . . .[...]

Contents 8 Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Avaya 1150E IP Deskphone non-ACD call features . . . . 134 Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Using Auto Dial . . [...]

Contents 9 Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Using the Voice Messaging c ontrol screens . . . . . . . . . . . . . 161 Activate Automatic Ans werback . . . . . . . . . . . . . . . . . . . . . . 163 Activate Ca[...]

Contents 10 Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 194 Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 194 Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 195 Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Feature . . . . . . . . . . . . [...]

About the Avaya 1150E IP Deskphone 11 About the A vaya 1150E IP Deskphone The Avaya 1150E IP Deskphone provides easy access to a wide range of business features. You r network administrator as signs features to your feature keys and provides you with passwords an d other codes as required. The Avaya Communication Server 1000 system automa tically c[...]

About the Avaya 1150E IP Deskphone 12 Basic features The Avaya 1150E IP Deskphone sup por ts the following features: • six self-labeled line/pr ogrammable with labels and indicators • four context-sensitive soft keys pr ov idin g ac ce ss to a ma xim u m of nine featur es For information about context-sen sitive soft keys, Features and Services[...]

About the Avaya 1150E IP Deskphone 13 — In-Calls — Activity • eight dedicated ACD fixed keys for Supervisor key configu ration with an integrated LED (configured by your system administrator): — Supervisor Talk/Listen — Display Agents — Interflow — Answer Emergen cy — Answer Agent — Call Agent — Observe Agent — In-Calls • Ca[...]

About the Avaya 1150E IP Deskphone 14 • automatic network configuration • Hearing Aid Compatibility (HAC) as per FCC Part 68 • wireless device support (Agent port, on ly) through Bluetoo th ® 1.2 compliant Audio Gateway Head set Profile) • language support: English, French, Swe dish, Danish, Norwegian, German, Dutch, Portuguese, Czech, Fin[...]

About the Avaya 1150E IP Deskphone 15 Figure 2: Avaya 1150E IP Deskphone[...]

About the Avaya 1150E IP Deskphone 16 Te l e p h o n e c o n t r o l s This section describes the controls on your Avaya 115 0E IP Deskphone. In some geographic regions, the Avaya 1150E IP Deskphone is offered with key caps that have English text labels. Text in pa rentheses indicates labels appearing on the key caps, for example (Se rvices). Conte[...]

About the Avaya 1150E IP Deskphone 17 Use the Volume control buttons to adjust the volume of the ringer, headset, and speaker. Press the top bu tton to increase the volume, and press the bottom button to decrease the volume. Use the Navigation keys to scroll through menus and lists appearing on the LCD display scree n. The outer pa rt of this key c[...]

About the Avaya 1150E IP Deskphone 18 Feature key (reserved for future use) Activity key (reserved for future use) Use the Goodbye key to terminate an active call. Press the Emergency key to joi n the supervisor into a call that you jud ge to be an emergency situation. Your Mute key functionality is enab led or disabled by you r system administrato[...]

About the Avaya 1150E IP Deskphone 19 Press the Make Busy key to log out of the ACD queue and agent position. Press the Not Ready key to exit the ACD queue without logging out. Press the In-Calls key to answer incoming ACD calls. When a message is wait ing, or there is an incoming call, the red Message WaitingIncoming Call Indicator LED at the top[...]

About the Avaya 1150E IP Deskphone 20 Press the Services key an d use the navigation keys to access th e following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Ton e — Set Info — Diagnostics — Headset Type — Call Log Options — Ring type —[...]

About the Avaya 1150E IP Deskphone 21 (continued) • Password Admin: — Station Control Password Note: The Password Admin menu is not available on all Avaya 1 150E IP Deskphone phones. Consult your system administrator . • Display Network Diagnostics Utilities Note: Only your syste m ad m inis trator or service provider can use Display Network [...]

About the Avaya 1150E IP Deskphone 22 Press the Message/Inbox key to access your voice mailbox. Note: This function is not available on all phones; consult your system administr ator . The following telephone co ntrols are Avaya 1150E IP Deskphone Supervis or phones only. Press the Ans Emerg key to join the agent in an emergency situ at ion call. P[...]

About the Avaya 1150E IP Deskphone 23 T elephone display Your Avaya 1150E IP Deskphone has three display areas: • The upper display area pro vides line and feature key status. • The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt strings, us er-entered digit s, date a[...]

About the Avaya 1150E IP Deskphone 24 Call features and Flexible Feature Codes Some features are not available on all te lephones. Call features and Flexible Feature Code s (FFC) must be assigned to your teleph one and supported by system software. Cont act your system administrator to configure these features an d codes on your telephone. Audio an[...]

About the Avaya 1150E IP Deskphone 25 WML Br owser suppor t The Avaya 1150 IP Deskphone includes a WML Browser. This browse r supports the display of WML pa ges contain ing text and imag es from you r administrato r. You can also u se it in the same way as you would use a browser on a smartphone . One or more tones may p rece de cont ent displayed [...]

About the Avaya 1150E IP Deskphone 26 • Refresh: Pressing this soft key ca uses the curr ent page to re load, including a complete refresh of the deck. • Cancel: Pressing thi s soft key c ause s the active WML page request to be cancelled. The displayed WML page can have its own soft keys. These additional soft keys can span multiple levels, so[...]

About the Avaya 1150E IP Deskphone 27 Some web pages enable you to use Click to Dial from the browser. When a handset icon displa ys, the nu m ber sh ow n beside the icon is the phone number that will be dialed when the ic on is selected. Highlight the icon Page Loaded, WML Home configured, two page-defined soft keys <page- defined soft key 1>[...]

About the Avaya 1150E IP Deskphone 28 and select it to place a call; the web browser screen does not disp lay during the call. Use the up and down arrow keys to hig hlight items on a page. The browser tracks a history of th e pages displa yed. When the history has items to display, you can see left and right arrows in the bottom right corner of the[...]

About the Avaya 1150E IP Deskphone 29 • password-protected telepho ne feat ures (for example, Personal Directory, Redial List, and Callers List) Your system adm inis tra to r de fin e s your initial SC PW. Contact your system adminis trator for detailed inform at ion. T o change your SCPW: 1. Press the Services ke y. 2. Press the Up/Down keys to [...]

About the Avaya 1150E IP Deskphone 30 Note: The default configuration for Password Protection is of f. T o turn Pass word Protection on or off: 8. Press the Select soft key to accept the new password. If you are locked ou t of you r Avaya 1150E IP Deskphone, or if you forget your SCPW, contact your system administrator. 1. Press the Directory key. [...]

About the Avaya 1150E IP Deskphone 31 6. Choose o ne of the following context- sensitive soft keys: — Yes to accept the select ion — No to return to the Directory menu 7. Press the Done sof t key. or Yes No Done[...]

Entering and editing text 32 Entering and editing text You can enter and edit text on your Avaya 1150E IP Deskphone using the following methods: • “Entering text using the telephone dia lpad” on page 33 • “Editing text using the con text-sensitive soft keys” on pag e 3 3 The use of any of these methods for te xt entry or editing depends[...]

Entering and editing text 33 When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the telephone. Table 3 shows the function keys and their associated a ction during t elephone calls. Entering text using the telephone dialpad You can use the dialpad to enter te xt when you use featur es such as Personal Direc[...]

Entering and editing text 34 To edit an entry in your Personal Director y, press the Directory key, and select the desired entry from your Per s onal Directory. T o edit text with the context-s ensitive sof t keys: 1. Press th e Edit soft key. 2. Press th e Left/Right navigation keys to move through the text. 3. Select the appropriate editing soft [...]

Entering and editing text 35 Done/Select/Enter Varies, depending on the state of your phone. More.. Access additional cont ext- sensitive soft keys. T able 4: Editing context-sensitive soft k ey description (Par t 2 of 2) Soft ke y Descripti on[...]

Connecting t he components 36 Connecting the components Figure 4 on page 36 shows connections on the Avaya 1150E IP Deskphone. Figure 4: A vaya 1150E IP Deskphone connections W ARNING Ensure th at the pr otectiv e rubber cap o n th e A va ya 1150E IP Deskphone Accessory Expansion Module por t is in place when the port is not in use . Connecting an [...]

Connecting the components 37 Before you begin Connecting the components of the phone 1. Remove t he stand cover. Pull upward on the center catch as indicated in Figure 5, "Removing the stand", o n page 38, and r emove the stand cover. The cable ro ut ing tracks are now accessible. CA UTION Damage to Equipme nt Do not plug your A va ya 115[...]

Connecting t he components 38 Figure 5: Removing the stand 2. Connect the global power supply (o ptional). Connect the global power supply to the AC adapter jack in the bottom of the phone. Form a small bend in the cable, and the n thread the adapter cord thr ough the channels in the stand. Note 1: Y our Ava ya 1 150E IP Deskphone supports both AC [...]

Connecting the components 39 delivered over the CA T5e cable, the LAN must support Power ove r Ethernet, a g lobal power su pply is not req uired. Note 2: Y ou must use CA T5e (or later) cables if you want to use gigabit Ethernet. 3. Install the headset. Connect the end of th e handset cable with the short straight section into the handset. C onnec[...]

Connecting t he components 40 Figure 6: Cable rou ti ng t ra ck s 7. Wall-mount your phone (o ptional). Your Avaya 1150E IP Deskphone can be mounte d eit he r: — using the mounting hole s on the bottom of the phone stand (Method A), or — using a traditional-style wall-mo unt box with RJ-45 connector and 15-cm (6-inch) RJ-45 co rd (not provided)[...]

Connecting the components 41 Method A: Press the wall-mount lever , and pull the phone away from the stand as shown in Figure 6: “Cable r outing tracks” on page 40 . Using the stand co ver (the part you remove d in step 1), mar k the wall- mount holes by pressing the bottom of the stand cover firmly aga inst the wall in the location where you w[...]

Virtual Private Network 42 V ir tual Private Network A Virtual Private Network (VPN) is a network that uses a public network infrastructure, such as th e Internet, to provide you with secure access to the private network of your organization. The IP Deskphone VPN feature allows you to connect to your organization’s private network from a public o[...]

Virtual Private Network 43 • .bin files (for example: 0625C7C) • Java Virtual M achine (JVM) ver sion 1.2 or la ter must be installe d on your PC. Check Start , Settings , Control Panel , Ja va to see if JVM is installed on your machine and the ve rsion of it. If it is not installed, contact your system administration to help you to install it.[...]

Virtual Private Network 44 Figure 7: IP Deskphone connected to the modem Figure 8: IP Deskphone connected to the router[...]

Virtual Private Network 45 Figure 9: IP Deskphone connected to the wirele ss access point and modem Note: If your home network is not configured as shown in the above figures, contact your system administrator for assistance. Note: Y ou cannot connect multip le PCs dir ectly to the PC port on the IP Deskphone. Note: The Avaya Phone VPN Configur ati[...]

Virtual Private Network 46 MAC Address based Priority , and IP Address based Priority . T o configure QoS, see your router documentation. Installing and configuring VPN Use the following procedure to install and configu re VPN on your IP Deskphone. Note: Depending on the version of software inst alled on your IP Deskphone, you may need to upgr ad e[...]

Virtual Private Network 47 Figure 10: W elcome & langua ge selectio n window 4. Select your language pr eference. The following languages ar e su pported: • Arabic • Chinese - simplified • Chinese - traditional • Czech •D a n i s h •D u t c h • English •F i n n i s h •F r e n c h •G e r m a n •G r e e k •H e b r e w[...]

Virtual Private Network 48 • Hungarian • Italian • Japanese - Katakana • Japanese - Kanji • Korean •L a t v i a n • Norwegian •P o l i s h • Portuguese • Russian • Spanish •S w e d i s h •Turkish 5. Click Next . The Equipment Setup and VPN window appears, as shown in Figure 11 on page 49 .[...]

Virtual Private Network 49 Figure 11: Equipment Setu p and VPN window 6. Verify that the modem, IP Deskphone, and PC are connecte d properly. 7. Disconnect any VPN connection currently runnin g on your PC. See Figure 4, "Avaya 1 150E IP Deskphone connections", on page 36 to confirm that your LAN Etherne t Port and PC Ethernet Port on the [...]

Virtual Private Network 50 Figure 12: Locate Data Files window 9. If the wizard was not able to locate the files, click Browse to locate the provisioning files provided by your network administrator. 10. Click Next . The Prepare Phone for Configuration window appears as shown in Figure 13 on page 51 .[...]

Virtual Private Network 51 Figure 13: Prep are Phone fo r Configuration window 11. Power on your IP Deskphon e. 12. After yo u hear the chim es tune and th e text AVAYA appears on the IP Deskphone display screen, qu ickly press the following keys in order. Note: Depending on the current software version on the IP Deskphone “Listening Mode” may [...]

Virtual Private Network 52 If the IP Deskphone does not display Listening Mode then your IP Deskphone requires a sof tware upgrade in order to proceed. Click No to proc eed to a software up grade. Follow th e next steps to perform a sof tware upgrade on your phone. The Prep are Phone for Configuration (T ry again) window appears, as shown in Figure[...]

Virtual Private Network 53 b. If the IP Deskphone displays Listening Mode , click Yes and go to Step 15 on page 56 . OR If the IP Deskphone does not display Listening Mode then your IP Deskphone requires a softwar e upgrade in order to proceed. Click No to proceed to a software up grade. Follow th e next steps to perform a software upgrade on your [...]

Virtual Private Network 54 For information abo ut entering and editing text in the Local menu , see “Configuring Loca l Menu options” o n page 86 . d. If you are ab le to nav iga te to the Provision: or (TFTP IP:) parameter, an d ed it this field , click Yes . The Prepare Pho ne for Configuration (Input Provisioning Server IP addr ess) window a[...]

Virtual Private Network 55 f. Press the Config soft key on the IP Deskphone. Navigate to the Provision: item. Note: If you can locate the existing provision ing server address, write it down so you can revert to it af te r you complete this pro cedure, the n click Ye s . Observe the Provision: or (TFTP IP) address, as sh own in Figure 17 on page 55[...]

Virtual Private Network 56 Click No to return to the Prepare Phone for Configuration window shown in Figure 15 on page 53 . g. To reset the IP Deskp hon e a nd begin the so ftwar e update , pre ss the Apply&Reset key on the IP Deskphone. The progress bar displays the per cent complete of the software transfer. h. Restart your IP Deskphone. i. C[...]

Virtual Private Network 57 Figure 18: Autodiscover Phone window 16. Click Next . If more than one connected IP Deskphone was discovered, th e Autodiscover Phone (More than one phone was discovered) window appears. See Figure 19 on page 58 .[...]

Virtual Private Network 58 Figure 19: Autod iscover Phone (mor e than one phone wa s discovered) w indow a. Obtain the MAC address of the IP Deskphone for which you are configuring th e VPN. The MAC ad dress is printed on a label located on the back of the IP Deskphon e. b. Select the IP Deskphone to configure from the drop-down list. c. Click Next[...]

Virtual Private Network 59 Figure 20: Configur e phone window The progress bar displays the per cent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer. 18. When Phone configuration complete is displayed, click Next . The Co nfirmation & Finish window appears. See Figure 21 on page 60 .[...]

Virtual Private Network 60 Figure 21: Confirmation & Finish window 19. V erify that the IP Des kp ho n e is successfully configured. Note: Y ou may be prompted to en ter a User ID an d Password be fo re the IP Deskphone registers with the system. This information is provided by your system administrator . The following list provides character k[...]

Virtual Private Network 61 a. Look for the following information on the IP Deskphone display: —D a t e —T i m e — Type of call server — Directory number b. Lift the IP Deskphone handse t and liste n for a dial tone. If the IP Deskphone is not configured successfully, ensure that the basic requirements are met; rep eat the steps in the Avaya[...]

Configuring Telephone Options 62 Configuring T elephone Options The Avaya 1150E IP Deskphone a llows you to customize certain characteristics. Screen prompts take you step- by-step through procedures to keep you in formed on the status of va rious settings. The Avaya 1150E IP Deskphone Ser vices menu lists the following submenus: •T h e Telephone[...]

Configuring Telephone Options 63 Note: When an option has a sublist, an ellipsis (...) appears after the option. Using the T elephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volume” on page 65 • “Adjusting the display screen contrast” on page 66 • “Selecting a lang uage” on page 66 •[...]

Configuring Telephone Options 64 2. Press the Up/Down navigation keys to scroll and highlight Telephone Options . 3. Press the Send/Enter key . 4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Language… ). 5. Press the Send/Enter key . The dis play provides information require d to adjust your selection. 6. Cho[...]

Configuring Telephone Options 65 Adjusting the volume To adjust the volume, press the Services key and select Telephone Options , and select Volu me adjustment... T o adjust the volume: 1. Press the Up/Down navigation ke ys to scroll and highlight one of the following: —H e a d s e t t a l k — Ringer — Headset listen —B u z z e r 2. Press t[...]

Configuring Telephone Options 66 Adjusting the display screen contrast To adjust the LCD screen contrast, press the Servic es key, select Telephone Options , and se lect Contrast adjustme nt . Note 1: If you have an Expansion Module for the A vaya 1 150E IP Deskphone att ached to your p hone, adjusting the pho ne LCD screen contrast also adjusts th[...]

Configuring Telephone Options 67 If the Lang uage setting is pa ssword-protec ted, you must enter a password (SCPW) to change the langu ag e. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password mor e than thr ee time s, th e passw ord functionality is locked. Contact your system administrator to unl[...]

Configuring Telephone Options 68 Accessing dis play diagnostics The Display diagnostics option tests th e phone display screen and indicator lights.To access Dis play diagnostics, press the Services key, select Telephone Options , and select Display diagnosti cs . T o use Display diagnostics: Choosing a local dialpad tone The Local DialPad Tone op [...]

Configuring Telephone Options 69 T o choose a local dialp ad tone: Viewing phon e information The Set Info option displays the following phone-specific infor mation: • IP address • Hardware ID of the IP Deskphone • Current firmware version To view phone information, press the Services key, select Telephone Options , and select Set Info . T o [...]

Configuring Telephone Options 70 Diagnostics The Diagnostics option displays the fo llowing phone-specif ic information: • Diag T ools (Ping, do Route T races) • EtherS tats (S peed, Auto Neg, CRC Errors, Collision) • IP S tats (Packet Info) • RUDP S tats (Me ssage receive or transmit) •Q O S S t a t s To view di agnostic informa tion, pr[...]

Configuring Telephone Options 71 To select a headse t type, pr ess the Services key, selec t Telephone Options , and select He adset Type . T o select a headset type: Configuring call log options Use the call log option to configur e the following pr eferences: • “Configuring the Callers Li st log” on page 71 • “Configuring New Call Indic[...]

Configuring Telephone Options 72 To log only unanswe re d calls, pr ess the Services key, select Tele phone Options , and select Ca ll Log Options from the main menu. T o log only unanswered calls: T o log all incoming calls includin g calls while IP Deskp hone is busy: To log all incoming calls including ca lls while your IP Deskphone is busy, pre[...]

Configuring Telephone Options 73 • P ress the Cancel soft key to keep existing configurat ions. Configuring New Call Indication You can configure your Avaya 1150E IP Deskphone to display a message to indicate that a new incoming call was received. Th e default configuration is On. To configure new call indication, press the Services key, select T[...]

Configuring Telephone Options 74 Configuring Preferred Name Match You can configure your Avaya 1150E IP Deskpho ne to display the name of the caller as defined in your Personal Directory. Th e de fault configuration is Off. To configure Preferr ed Name Match, press the Services key, selec t Telephone Options , and select Call Log Option . T o confi[...]

Configuring Telephone Options 75 This reordering is also per formed when you scroll thro ugh your Callers List. To configure area co des, pr ess the Services key, select Tele phone Options , and select Ca ll Log Option . T o configure default area codes (max imum of three): 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setu[...]

Configuring Telephone Options 76 T o edit area code display: Choosing a ring type The Ring type… o ption configures the phone ring ton e. To choose a ring type, press the Services key, select Telephone Options , and select Ring type… 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup . 2. Press the Send/Enter key . 3. [...]

Configuring Telephone Options 77 T o select a ring type: Enabling or disabling Call Timer The call timer measures how long you ar e on each call. To enable Call Timer, pre ss the Service s key, selec t Telephone Option s , and select Call Timer . When Call Timer is enabled, it is shown in the Date/T ime area of the display . T o enable or disable C[...]

Configuring Telephone Options 78 Setting the call indicator light To select a headse t type, pr ess the Services key, selec t Telephone Options , and select Ca ll Indicator Light . T o turn the call indicator light on or off: Changing feature key labels The Change featu re key label option re names the label disp layed next to each feature key or r[...]

Configuring Telephone Options 79 individually). To rename feature key labels, pr ess the Services key, select Telephone Options , and select Change feature ke y labels . If the feature key label setting is password-protected , you must enter a password (SC PW) to change th e feature key label. If you ent er an incorrect password, an error message i[...]

Configuring Telephone Options 80 T o restore the default labels: To restore feature key labels, pr ess the Services key, selec t Telephone Options , and select Ch ange feature key la bels . Configuring the na me display format You can configure your Avaya 1150E IP Deskpho ne to display the name of the incoming calling part y in the following format[...]

Configuring Telephone Options 81 T o configure name display format: Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number o n the dialpad without picking up the handset or pressing the handsfr ee key.first name, last name To configure Live Dialpad, pr ess the Services key, s[...]

Configuring Telephone Options 82 2. Press the Send/Enter key . 3. Press the Up/Down navigation ke ys to scroll and highlight one of the following: —O n —O f f (default) 4. Choose one of the following: —P r e s s t h e Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations. or Select Cancel[...]

Configuring Telephone Options 83 Using the Password Admin menu The Password Admin menu allows you to set or change your SCPW an d to enable or disable Password Pr otection. T o change your SCPW: 1. Press the Services ke y. 2. Press the Up/Down keys to scroll and highlight Password Admin . 3. Press the Send/Enter key . 4. Use the dialpad to enter yo[...]

Configuring Telephone Options 84 Note: The default configuration for Password Protection is off . T o turn Pass word Protection on or off: 8. Press the Select soft key to accept the new password. Note: If you are locked out of your Avaya 1150E IP Deskphon e, or if you forget your SCPW , contact your system administr ator . 1. Press the Directory ke[...]

Configuring Telephone Options 85 6. Choose o ne of the following context- sensitive soft keys: — Yes to accept the select ion — No to return to the Directory menu 7. Press the Done sof t key. or Yes No Done[...]

Configuring Local Menu options 86 Configuring Local Menu options Note: Many of the options discussed in this section are for administrato r us e only; do not make any chan ge s un les s inst ru cte d by an adm inistrator . Your system administrator ca n establish a pas sword for the Lo cal Tools menu. In that case , a password prompt dialog box app[...]

Configuring Local Menu options 87 The key functions in dialog boxes ar e de scribed in Table 6 . If you are working in Edit mode, the firs t field of the item is highlighted and a blinking cursor is to the right of the current e dit position. The navigation key functions in Edit mode are described in Table 7 . Right arrow key Select the curren t me[...]

Configuring Local Menu options 88 If you are using a USB mouse, right- click on the Telephony screen to open the Local Tools menu, and click on an item to select it. 1. Preferences submenu The Local Tools menu 1. Prefere nces submenu offers th e follo win g choices: • “Changing 1. Disp la y Settin g s” on pa ge 88 • “Changing 2. La nguage[...]

Configuring Local Menu options 89 To adjust Contrast or Sleep settings, press the Services key twice to open the Local Tools menu, press the 1 key on the dialpa d to select 1. Preferences , and then press the 1 key on the dialpad to select 1. Display Sett ings. T o adjust Contrast or Sleep settings: 1. Press the Up/Down arrow keys to scroll up or d[...]

Configuring Local Menu options 90 Changing 2. Language Use the Preferences menu item to configure local preferences. Use the Language... tool to select the language used on your phone. Note: This language setting controls the langu ag e used in the local menus on your phone onl y . T o select the languag e used by features on your phone, press the [...]

Configuring Local Menu options 91 To select the Active He adset Device, press the Ente r key. Press the Up/ Down navigation keys to select the desired headset . T o select the active headset dev ice Enabling HID Commands To enable HID Commands, press the Right/Left navigation key to open the Local Tools menu, press the 1 key on th e dialpad to sele[...]

Configuring Local Menu options 92 Enabling USB Headset The wireless USB headset support incl uded in UNIStim firmware release 3.1 for IP Deskphones is the Jabra GN9330E USB4 and the Plantron ics CS50-USB and CS60-USB. The Plantronics CS50 -USB utilizes 900MHz wireless technology whereas the Plantronics CS60- USB and Jabra GN9330E USB utilize 1.9Mz [...]

Configuring Local Menu options 93 1. Choose t he Headset... option in the Pref erences menu of the Avaya 1150E IP Deskphone. See the following figure. Making a change in the Headsets... menu page takes affect immediately, but only tem porarily, depend ing on what fu rther action is ta ken. 2. Press th e Apply button to make the cha nges permanent. [...]

Configuring Local Menu options 94 4. Select the appropriate head set type in the Active Headset Device field from a list of Wired, USB, or Bluetooth as depicted in the following figure. 5. Select the Enable HID Com mands check box to provide full HID for supported headset s. 6. Select the Headset type from the following list of headset s. • DuraP[...]

Configuring Local Menu options 95 You can select the headset type and configure as the active h eadset device regardless of whether the headset is connected o r not. Note: Y ou can select the Headset T ype only for the Avaya USB Headset Adapters. If the A vaya USB Headset Adapter is not detected, the Head set T ype selection is di sabled and cannot[...]

Configuring Local Menu options 96 • Changes have occurred regarding th e provisioning of Bluetooth on the IP Deskphone 1150E. With UNI Stim 3.1, the Bluetooth Setup page no longer provides the option to select Bluetooth headset as this choice is move d to the Headsets menu. • Users of USB Audio, when c onnected to a BCM system, may experience c[...]

Configuring Local Menu options 97 the dialpad to select 1. Preferen ces , and then press the 3 key on the dialpad to select 3. Headsets... Note: The Headset type and Backlight options are only available when MHA is attached. Table 7 describes the features of the Avaya Mobile Headset Adapter. Configuring 4. Bluetooth Your Avaya 1150E IP Deskphone is[...]

Configuring Local Menu options 98 the Headset key to open the Bluetooth Setu p dia log box. You must be familiar with the oper ation of the navigation keys to work in the Bluetooth Setup dialog box. The Bluetooth Setup menu entry is no t available on all phones. If the Bluetooth Setup menu entry appears dimmed, or fail s to open when you double pre[...]

Configuring Local Menu options 99 3. Put your Blueto ot h te chn o log y he ad se t in its pairing or search mode. Th e procedure for doing this ca n be different for each headset. Refer to the documentation that accompanied your headset, or contact the ven dor.[...]

Configuring Local Menu options 100 4. Search d evices. a. Ensure that your headset is in Pairing or Sear ch Mode. b. Press the Right navigation ke y twice, and h ighlight the Search button, displayed next to th e Search Devices item. c. Press the Enter key. The message "Searching…." ap pears. It can take up to two minutes for the search[...]

Configuring Local Menu options 101 5. When the name of your headset appears in the Found: bo x, pr es s the Stop soft key or wait for th e search to finish . When the search is complete, the message "Search Completed Found Device (s)" appears. 6. Choose one of the following: • If the name of your headset appears in the Found : box, proc[...]

Configuring Local Menu options 102 7. Press the Right navigation key one or more times to highlight the Pair button (next to the Pair Device item) and then press the Enter key. a. A dialog box appears, with the prompt "Enter PIN#". b. Use the phone dialp ad to enter the PIN for the wireless headset and then press the Enter key. Check your[...]

Configuring Local Menu options 103 8. Choose one of the following: • If the headset is successfully pair ed with your phone, proceed to step 9. To verify that the pairing wa s successful, ensure that the headset appe ars in the list next to the Paired: item. If pairing is successful, the message "Pair completed" als o appe a rs at the b[...]

Configuring Local Menu options 104 9. Choose one of the following: • If the name of your headset appears in the Paired : box, proceed to st ep 10. • If more than one device is paired, and the one yo u wish to use is no t shown in the Paired: box, naviga te to the one you want, as follows: a. Press the Right navigation key one or more times to h[...]

Configuring Local Menu options 105 Dual Pairing Headset s Take special care when using a "dual pair ing " type of Bluetooth wireless technology headset, which can be paired to its base as well as to the Avaya 1150E IP Deskphone. If it is paired to both, the Avaya 1150E IP Deskphone is the second device, and the following applies: Press th[...]

Configuring Local Menu options 106 If the base is powered of f, the headset is only paired to the Avaya 1150E IP Deskphone and pressing the "telephone" ke y con nects you to the Avaya 1150E IP Deskphone. Note: Unless you need to dual p air a headset, operating the headset with the Avaya 1150E IP Deskphone is simpler if the head set is onl[...]

Configuring Local Menu options 107 T o unpair a wire less headset: 2. Press the Left/Right naviga tion key to select the “Use BT Headset” item. 3. Press th e Enter key to to ggle this option on or off. A check mark indicates that the wireless headset is used. Clear the check mark to use a wired headset. This o ption is on ( o ) by default. 1. D[...]

Configuring Local Menu options 108 Your Blueto oth wireless techno logy headset is no longer paired with yo ur phone, and the wir ed headset can b e used. To use th e wireless headset again, you must perform the pairin g and activation procedure. 3. Choose one of the following: • If the name of your headset appears in the Paired box, proc eed to [...]

Configuring Local Menu options 109 2. Local Diagnostics submenu The Local Tools menu 2. Local Diagnostics submenu offers th e following choices: • “1. IP Set Information” on page 109 • “2. Network Diagnostic Tools” on page 109 • “3. Ethernet Statistics” on page 109 • “4. IP Network Statistic s” on page 110 • “5. USB Devi[...]

Configuring Local Menu options 110 4. IP Network Statistics A system administrator can use the IP Networks Statistics menu to view reports about network operation. 5. USB Devices The USB Devices tool provides information about any Unive rsal Serial Bus (USB) devices that you connect to your phone. Your Avaya 1150E IP Deskphone automatically detects[...]

Configuring Local Menu options 111 9. Certificate Information A system administrator can use the Certificate Information menu to view certificate information. 10. DHCP Information A system administrator can use the DHCP Information menu to view license information. 3. Network Configuration menu A system administrator can use the Network Configurati[...]

Configuring Local Menu options 112 5. Press Apply . The phone r ebo ots. T o configure the WML Browser : You will need information fr om your administrator in order to co nfigure the browser. Your administrato r may have already configured this inform ation for you. 1. Press th e Services key twice . 2. Enter the Admin password. 3. Select Network C[...]

Configuring Local Menu options 113 4. Lock Menu A system administrator can use the lo ck menu tool to protect the Local Tools menu items from accidental or unwanted changes.[...]

Call Center Agent/Supervisor Features 114 Call Center Agent/Super visor Features This section describe s features and procedures common to both the Call Center Agent an d the Ca ll Ce nt er Supervisor. Headset inter face Note: Refer to your distributor for recomme nded headset types for use with the Avaya 1 150E IP Deskphone. Test your headset befo[...]

Call Center Agent/Supervisor Features 115 Login with Agent ID and Multiple Queue Assignment (MQA) The process of logging in using MQA co nsists of entering your four digit Agent ID followed by a Supervisor ID (i f your queue requires one) followed by up to five ACD DNs and prio rity values (if priority values are being used) ter m ina te d by ##. T[...]

Call Center Agent/Supervisor Features 116 Dial your Agent ID # ACD DN 1 # A CD DN 2 # ACD DN 3 # ACD DN 4 # ACD DN 5 ## Dial your Agent ID, Supervis or ID ACD DN 1 # ACD DN 2 # ACD DN 3 # ACD DN 4 # ACD DN 5 ## Dial your Agent ID # A C DD N1# P r i o r i t y1# A C DD N2# P r i o r i t y2# A C DD N3# P r i o r i t y3# A C DD N4# P r i o r i t y4# A [...]

Call Center Agent/Supervisor Features 117 To correct errors during the login proc edure: Default login If you usually use the same phone, you do not need to repeat the entir e login process at the beginning of each shift. The defa ult login places you in the same ACD qu eues and the same supervisor that the Avaya 1 150E IP Deskphone had in the prev[...]

Call Center Agent/Supervisor Features 118 Agent logout To logout: 1. Press the Make Busy Key an d disconnect the headset . The LED indicator lights steadily. Note 1: If you press the Make B usy Key again, the LED indicator will turn off. At this point your phone can accep t non- ACD calls, but you are logged out o f the queue. Note 2: If you press [...]

Call Center Agent features 119 Call Center Agent features This section explains the features that are available to ACD agent positions. Use Activity Code This feature allo ws yo u to reco rd the type of act ivity you are perform ing . On the Meridian 1, use the Activity Key and activity codes.The Meridian 1 tracks item s suc h as the nu mber of spe[...]

Call Center Agent features 120 Note: If you have the handset option and you pick up the handset, you must als o press a DN key , othe rwise the handset is not operable. Y ou can terminate a call by replaci ng the ha ndset in the cradle. The phone rings and the In-Calls indicator flashes: To end an ACD call: Call Forcing The Call Forcing opti on aut[...]

Call Center Agent features 121 The Emergency Key When you have an emergency s ituation: Use Not Ready Use the Not Ready Key, when perform ing post-call work. To be taken out of the queue: To be placed back in the qu eue: 1. Press the Emergency Key. The indicator flashes while your supervisor is called. When your supervisor picks up the call, the LE[...]

Call Center Agent features 122 Activate Make Set Busy Make Set Busy allows you to make your phone appe ar busy to all callers. To activa te Make Set Bu sy: To deactivate Make Set Busy : Making non-ACD calls An Individual DN allows you to m ake outgoing calls and to receive non- ACD incoming calls. If you do not have an active call when the LCD indi[...]

Call Center Agent features 123 To answer a non-ACD call: Contact your supervisor To answer your supervisor when your phone rings and the Supervisor indicator fla shes: If you are on a call and hear a buzz and the Supervisor indicator flashes: To call your supervisor: To return to the ACD call: 1. Press the DN Key next to the flashing indicator. You[...]

Call Center Agent features 124 To Conference your Supervisor during a call in progress: To Transfer to a supervisor, during a call in progress: Use W alkaway and Return from W alkaway Use this feat ure when you nee d to leave your desk during an ACD call, during a non-ACD ca ll, or wh ile in the Not Ready state. To use the Walkaway featur e: 1. Pre[...]

Call Center Agent features 125 To Walkaway while in Not R ead y mode (Not Ready LED or LCD indicator is on, and Not Re ady is shown on t he display) : To return fr om Walkaway: 2. Disconnect the headset before you leave. Note: Some headsets have a quick disconnect feature. Y ou c an do a quick disconnect instead of disconnectin g the headset. 1. Pr[...]

Call Center Agent features 126 1. Press the key next to the flashing indicator. Note 1: If a caller disconnects before you return from W alkaway , the Not Ready indicator flashe s. When you return from W alkaway , you are in Not Ready mode. Note 2: Even if you are using the optional handset, you must disconne ct the headset to activate walkawa y mo[...]

Call Center Supervisor Features 127 Call Center Super visor Features In addition to the features described in this section, your network administrato r can assign any feature lis ted in the “Agent features” section to a supervisor's phone (except Supervisor) . Agent Keys Agent Keys a llow you to connect, observe, or mo nitor the status of [...]

Call Center Supervisor Features 128 Answer Agent When your phone rings and the Answer Agent in dicator flashes: To disconnect an agent call: Answer Emergency When your phone buzzes and th e An swer Emergency indicator flashes: To disconnect fro m the emergency call: 1. Press the Answer Ag ent Key. Your position goes into Not Ready state and you are[...]

Call Center Supervisor Features 129 Call Agent To call an age nt : To leave Call Agen t st a te : Use the Supervisor Obser ve and Supervisor Headset Por t The Supervisor Talk/Listen Key is located in the upper left cor ner of the Avaya 1150E IP Deskph one and has an associated LED. A supervisor can listen in on an active call at an Avaya 1150E IP D[...]

Call Center Supervisor Features 130 To use the Supervisor Talk/Liste n feature: To use the Supervisor Observe f eature for a two way conversa tion: To mute the Supervisor head set: Observe Agen t To observe an ag e nt : 1. Plug your headset into the agent phone. 1. Press the Supervisor Key. The LED lights continuously and the supervisor can partici[...]

Call Center Supervisor Features 131 Note: Y ou cannot observe an agent if the agent's call is on hold or if no calls are in progress. To talk to an agent you are observing: To leave the Observe stat e: 1. Press the Observe Ag ent Key. You now have a conferen ce with the agent and the caller . 1. Press the Goodbye Key.[...]

Call Center Supervisor Features 132 Interflow When the call backlog or the waiting time in the que ue exceeds a set threshold, Interflow forwards calls to a predefined target queue. The supervisor activates Interflow whe n the waiting time for the queue exceeds its threshold. To activate Interflow: To stop Interflow: Night Service To enter Night Se[...]

Call Center Supervisor Features 133 To transition to Night Servic e: To exit Night Service: 1. Press the Night Key and dial 8 (8=T for Transition). The indicato r flashes. Calls in the queue remain in the q ueue and new calls receive Night Service. 1. Press the Night Key and dial 3 (3=D for Day). The indicato r flas he s. New calls enter the queue.[...]

Avaya 1150E IP Deskphone non-ACD cal l features 134 A vaya 1150E IP Deskphone non- ACD call features This section describes non-ACD featur es commonly used for call processing. Your network administr ator assigns features to your programm abl e feat ur e ke ys. When e ve r this gu id e de scr ibe s a pr oc ed ur e that requires special codes a sk y[...]

Avaya 1150E IP Deskphone non-ACD call features 135 Using Predial The Predial featur e a llows you to enter a nd preview a nu mber of u p to 31 digits and make correc tions before you dial the number. To use Pred ial: 2. Dial the number. Note: If you ar e on a call on your Individual Line (DN) and you r phone is not in Not Ready or Make Busy state, [...]

Avaya 1150E IP Deskphone non-ACD cal l features 136 Using Auto Dial Auto Dial lets you dedicate a feature key to a specific phone number. When the Auto Dial Key is pressed, the number is dialed autom atically. To use Auto Dial: To display the Auto Dial number: To store an Auto Dial number: 1. Press an Individual Li ne (DN) Key. 2. Press the associa[...]

Avaya 1150E IP Deskphone non-ACD call features 137 Using Ring Again Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again featur e lets you know when the person you dialed is availab le or has used their phone. Th e feature notifies you when to redial your party. Th e Ring Again featu re automaticall[...]

Avaya 1150E IP Deskphone non-ACD cal l features 138 To cancel Ring Again before notific ation : Using Last Number Redial Last Number Redial allows you to automatically red ial the last number you dialed. This fe at ur e mu st be en ab led by yo ur netw or k ad min ist ra to r. To use Last Number Redial: Using Speed Call The Speed Call feature allow[...]

Avaya 1150E IP Deskphone non-ACD call features 139 To store or change a Speed Call n umber: To make a Speed Call: 1. Press the Speed Call Controller Key. The screen displays Enter Code, then number . 2. Dial a one, two, or three dig it code. Use the Delete Key if you make a mist ake. Use the Cancel Key to leave the screen without storing a speed ca[...]

Avaya 1150E IP Deskphone non-ACD cal l features 140 Using System Speed Call System Speed Call allows you to make a call by dia ling Speed Call codes which may override your phone’s class of service restrictions. The System Speed Call feature is set up on the system by your netwo rk administrator. It is a speed dial number that is common to ma ny [...]

Avaya 1150E IP Deskphone non-ACD call features 141 Using Hot Line The network adm inistrator can prog ram a Hot Line Key that allows you to dial a specif ic number autom atically. The netwo rk administrato r can apply other feat ures to the Hot Line such as Call Re direction, so tha t the Hot Line call is answered by a person and not b y a voice ma[...]

Avaya 1150E IP Deskphone non-ACD cal l features 142 To answer an Intercom call while on a line other than your Intercom group line: Answering a call When you receive an incoming call on an Individual Line (DN), your phone rings and the LCD indi cator flashes. To answer a call: 3. Dial the one or two digit c ode for the intercom group mem ber you wa[...]

Avaya 1150E IP Deskphone non-ACD call features 143 While on an active call This section de scribes features that you can u se while on an ac tive call on an Individual Line (DN). To place a call on Hold: Use the Hold feature when you are talking with one party and a second call comes in on a second Individua l Li ne (DN). You can answer the second [...]

Avaya 1150E IP Deskphone non-ACD cal l features 144 T ransferring a call Use the Transfer feature to red irect a call to a third party. To use the Transfer f eature: To go back to the original call if the transfer is incomplete: 1. Press the Transfer Key. The other party is on hold and you receive a dial tone. The screen displays Call on hold, dial[...]

Avaya 1150E IP Deskphone non-ACD call features 145 Using Timed Reminder Recall Timed Reminder Recall gives you a re minder tone when a call you transferre d is not answ ered. To use Timed Reminder Recall: If the transferred call is not answered, your phone rings: 1. Press th e Transfer Key. The call is put on hold. 2. Dial the number where you want[...]

Avaya 1150E IP Deskphone non-ACD cal l features 146 Using Attendant Recall The Attendant Reca ll feature allows you to contact an attenda nt while on a call and conn ect the call to the atten dant. To contact the atten dant while on a call: Using Call Park The Call Park feature allows a call to be held tempor arily and to be retrieved fr om any pho[...]

Avaya 1150E IP Deskphone non-ACD call features 147 To park a call on a DN other than th e Sys te m Park DN: To retrieve a parked call: 1. Press th e Park Key. The screen displays Press OK to park call on 2190 (Where 2190 represents the default System Pa rk DN). 2. Dial the DN where you want to park the call. When you begin dialing, the scr een disp[...]

Avaya 1150E IP Deskphone non-ACD cal l features 148 Calling Par ty Number/Charge Account The Calling Party Number/Charge Accoun t feature allows you to record a caller’s number or charge accou nt numbe r for a ccounting purp oses while on an esta blished call. To record the calling party numbe r or charge a ccount number: Displaying incoming call[...]

Avaya 1150E IP Deskphone non-ACD call features 149 To view the name of a second calle r while on a call in progress: T racing a Malicious call Malicious Call Trace provides a wa y for you to trace nuisance calls. The feature is availab le for bo th inte rn al an d ex te rn al ca lls . W he n the key is pressed, yo ur Directory Nu mber and the phone[...]

Avaya 1150E IP Deskphone non-ACD cal l features 150 To use Call Trace if you do not have a Call Tra ce Key: or 1. Press the Transfer Key or the Conference Key. 2. Dial the Malicious Call Trace FFC. 3. Press the Individual Line (DN) Key beside the flashing LCD indicator to return to the call. Trans Conf 2493[...]

Additional Call Features 151 Additional Call Features Using the buzz signal Buzz allows one person, whose phone is linked to another phone , to signal the other phon e. The person signaled hears a buzz. Use this feature to notify the other person of a call, a visitor, o r a request. To buzz the phone linked to yours: Using Call Page Connect to make[...]

Additional Call Features 152 To disconnect fro m the paging system: Char ging a call or charging a forced call Call Charge allows you to charge a c all to a specific account. Forced Charge Account allows you to charge long-distance calls from a phone restricted to local calls. To charge or force char ge a loca l or a long-distance call to an accoun[...]

Additional Call Features 153 To charge a call in progre ss: To charge a call to an a ccount when you tr ansfer a call: 5. Dial the number. 1. Press the Charge Key. The screen displays Select Charge type . 2. Press the Account Key. The screen displays Enter account number . 3. Dial the charge account num ber. Use the Clear Key or Dele te Key to edit[...]

Additional Call Features 154 To charge a call to an acc ount when you add someone to a conferen c e ca ll : 4. Dial the number o f the phone wher e the call is to be transferred. 5. Press t he Transfer Key when you hear the phone ring. 1. Press the Conference Key. The call is placed on hold. 2. Press the Account Ke y. 3. Dial the charge accoun t nu[...]

Additional Call Features 155 Using Enhanced Override Enhanced Override allows you to override an active call afte r yo u have attempted a Forced Camp-on. Use Enhan ced Override when you make either a simple ca ll or a consultation call ( i.e., place a ca ll on hold and call another party). To use Enhanced Override: 5. Press the Conference key a sec[...]

Additional Call Features 156 To end the connection: Using Forced Camp-on Forced Camp-on allows your phone to a utomatically ring another ph one as soon as that phone disconnects from its current call. Forced Camp-on allows you to camp-on both inte rnal and external calls. To use For ced Camp-on: 3. Press the Override Key again or enter the Override[...]

Additional Call Features 157 To answer a camped-on call: Override Feature You can Override a busy signal and inter rupt another call. To override a busy/enga ged signal: 3. When the person you called finishes their call, your phone automatically dials the number. Both your phone and their phone ring. 1. Press th e Individual Line (DN) Key beside th[...]

Additional Call Features 158 To end the connection: Using Privacy Release Privacy Releas e allows one or m ore people who share your DN to join your call. To use Privacy Release while on an established call: Using Radio Page Some phone systems can ha ve an on-site Radio Paging system. This system feature allows you to page a pe rson and stay on the[...]

Additional Call Features 159 To use Automat ic Post select ion: Note: Use this feature when the called party is either busy on the phone or away from the desk. T o page the called pa rty there is no need to redial the num ber of the called party . 3. Dial the number of the party you want to page. You receive ringb ack/r ing tone. Note 1: The person[...]

Additional Call Features 160 To use the Special Radio Pag ing features: If you carry a Radio Pager, you wil l receive a paging indicatio n wh en another Meridian 1 phone user access th e Radio Paging system and dials your DN. If the Radio Paging system is set up to function in “Meet-me” mode, you can use the fo llowing steps to answer the pagin[...]

Additional Call Features 161 To respond to a voice call: Using the V oice Messaging contr ol screens The Voice Messaging control screens allow you to send commands while connected to your voice messaging system using the context-sensitive soft keys instead of the dial pad. To use Voice M essaging controls: 3. Make your announcement. 4. Press the Go[...]

Additional Call Features 162 5. Press th e Play Key to play your first new message. Note: Use the More. . . Key to view additional message options. 6. Press th e Stop Key to pause playback of the message . Pres s Play to resume. or 7. Press th e Last Key to go to th e previous message. Press Play to playback the message or press Las t again to move[...]

Additional Call Features 163 Activate Automatic Answerback When Automat ic Answerback is acti ve, your Avaya 1150E IP Deskphone automatically answer s in handsfree mode afte r one ring. Note: When Automatic Answerback is ac tive, calls do not forward to your voice message service. To use Automatic An sw e rba ck : To deactivate Automatic An swerbac[...]

Additional Call Features 164 To answer an incomin g call in another Call Pickup Group: To answer a call at a specific exte nsion in any Pickup Group: Use Call W aiting Call Waiting puts your curr ent non- ACD call on hold, while you answer an incoming call. Example : The a ttenda nt ro utes an outside ca ll to you wh ile you are on an existing ca l[...]

Additional Call Features 165 To answer an incomin g call while on another call: To return to your first pho ne ca ll: If you do not have a Call Wa iting Key: 1. Press the Hold Key when you hear the tone. The Call Waiting status icon appears in the disp lay. 2. Press the Call Wait Key to answer th e call. 1. Press the Hold Key, if you want to put th[...]

Additional Call Features 166 Forw ard calls The Call Forward featur e allows you to direct your calls to ring at another Line (DN). Yo u cannot forwar d calls while your p hone is ringing. To forward your calls: To view the number that your calls are being forwarded to: 1. Press the Forward Key. Th e previously stored forward number appear s, if on[...]

Additional Call Features 167 To cancel Call Forward: Forward internal calls only Internal Call Forward allows only calls or iginating at internal DNs to ring at another DN. Calls originat ing outside your Meridian 1 system will still ring at your phone. You cannot forward calls while your phone is ringing. To forward your internal calls: To cancel [...]

Additional Call Features 168 To reinstate Inte rnal Call Forward to the same number: Use Remote Call For ward The Remote Call Forward fe ature allows yo u (from any ph one other than your own) to forward calls directed to yo ur Individual Lin e (DN) to another phone. To activate Remote Ca ll Forward: 1. Press the Internal Call Forward Key twice. 1.[...]

Additional Call Features 169 To cancel Remote Call Forward: 6. Dial the number where you want to forward your calls. If you f orward calls to an invalid number, you receive a fast busy tone. # 7. Press the # Key. 8. To forward calls to a previous call forward ph one number, s kip step six above 1. Lift the handset on the remote pho ne that you are [...]

Additional Call Features 170 Secure your phone You can lock your phone with a passwor d so that no one can make calls on your Ind ividual Line (D N). To lock your p hone: To unlock your phone: 1. Press an Individual Li ne (DN) Key. 2. Dial the Electronic Lock Activate FFC and your Station Contro l Password. Note: If you pe rf or m th is op er at io[...]

Additional Call Features 171 To change your passwo rd (must be done from your phone): Set up a Conference call You can set up a Conference call for up to six people (includ ing yourself). Contact your network administrator to d etermine the maximum number of people your system allows on a conference ca ll. To set up a conference call: 1. Press an I[...]

Additional Call Features 172 If the person you atte mpt to add to the confer en ce is unavailable: Join a call The Call Join feature allows you to connect an incoming call to a call already in progress thereby cr eating a conference call. In order to use Call Join, your phone must be configured with ei ther a second line (DN) or a Call Waiting Key.[...]

Additional Call Features 173 Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call. To view active conferees: To disconnect a con feree: 2. Press the Key that has the caller you want to connect to your curr[...]

Additional Call Features 174 Use Group Call Group Call automatically calls membe rs of a predefined group, one at a time, until they have all answered. Ask your network administrator for details on how to create a conference call group. To call group members: 2. Press the Individual Line (DN) Key on which the conf erence call is es tablished. The s[...]

Additional Call Features 175 To answer a Group Call: 1. Press th e Group Call Key or enter the Group Call FFC. The feature automatically calls all group members. The icon flashes until all membe rs answer. Their phon e numbers appear on the display a s they answer . When the last person answers, the Group Call indicator lights steadily. Note 1: Whe[...]

Additional Call Features 176 To end a Group Call: Using Record On Demand key If this feature is enabled, you can use the Record on Demand (ROD) feature ke y to record your te lephone conver sation. Press the ROD key to st art or stop the call recording. This key is associated with the active user ID and is displayed only if a call is active. The RO[...]

Additional Call Features 177 Using SA VE key Use the SAVE feature key to save the recording of an active call. Th is key is associated with the active user ID and is operational only if a call is active. The SAVE key is displayed in the following scenarios: • Normal operations - If th e SAVE key is pressed during an activ e call, the call is save[...]

Additional phone features 178 Additional phone features The following features are de scribed in this section: • “Using the Personal Directo ry” on page 178 • “Using the Ca llers List” on pa ge 181 • “Using the Redial List” on pa ge 183 • “Using Virtual Office” on pa ge 185 • “Using Media Gateway 1000B ” on page 193 Us[...]

Additional phone features 179 T o edit an entry: 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Do one of the following: — Press the Done soft key to save the new entry. — Press the Cancel soft key to return to the Add screen. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press [...]

Additional phone features 180 T o delete an entry: T o search for an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: —P r e s s t h e Confirm soft ke y to delete the entry. — Press the Cancel soft key to return to the Personal Directory without [...]

Additional phone features 181 Using the Callers List The Callers Lis t feature lo gs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the olde st entry. Use the Callers List fe atur e to r eview missed calls and to dia l calls. The Callers List contains: • the caller’s last and first[...]

Additional phone features 182 T o dial an entry: T o delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial sof t key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: —P r e s s t h e Confirm so[...]

Additional phone features 183 T o delete the entire Callers List: Using the Redial List The Redial List fe ature logs all outgo ing calls. Redial List can stored up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to revie w calls made, and to redial previously dialed calls. The Red ial List [...]

Additional phone features 184 T o dial an entry: T o delete an entry: T o delete the entire Redial List: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial sof t key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose o ne of the foll[...]

Additional phone features 185 Using V irtual Office The Virtual Office (VO) feature provides a service you can use while you are away from your desk to transfer calls, and all your offic e phone features, to a remote phone. Virtua l Office makes this pos sible by allowing you to use another Avaya 1150E IP Deskphone (the Remote phone) to log in to y[...]

Additional phone features 186 Figure 23: Vir tual soft key To activate Virtual Office from this IP Deskphone on your Office IP Deskphone: 1. Press the Virtual soft ke y. 2. At the prompt, enter your us er ID. 3. Press the Send/Enter key .[...]

Additional phone features 187 A successful login transfers all the feat ures , time, date, an d ton es to your Remote phone from your Office phone. Using Vi rtual Office on your Remote phone Because the display characteristics, including size, vary from one IP Deskphone model to the next, your Office Avaya 1150E IP Deskphone display is differ ent o[...]

Additional phone features 188 Figure 24: Logged in to an A vaya 1150E IP Deskphone Using Vi rtual Office on your Office phone Figure 25 on page 189 shows the Avaya 1150E IP Deskphone displa y when the phone is logged out due to remote access.[...]

Additional phone features 189 Figure 25: Office phone displays the mes sage Logged Out When activate d for Virtual Office by a Remote phone , your Office phone is logged out and no longer operational. If this is th e case when you retur n to your office, you can disconnect th e remote login and regain co ntrol of your Office phone. If you do not di[...]

Additional phone features 190 T o regain operation of a phone being used for V irtual Office: Logging out of Vi r tual Office To log out of Virtual Office, press the Virt ua l soft key. Automatic log out from Virtual Office Your remote Virtual Office IP Deskp hone may be configured to automatically log out of Virtual Office af ter a predetermined p[...]

Additional phone features 191 Deskphones can still be used to make emergency calls. “Emergency Calls only “ is displayed on the IP Deskphone display when not logged in to V irtual Of fice. When the phone goes o ff-hoo k, dial tone is available for emergen cy calls only . All other calls are restricted. T roubleshooting Vir tual Office Virtual O[...]

Additional phone features 192 Locked fro m Login Three failed attempts to enter the correct Station Control Password. Wait one hour for the lock to clear automatically, or notify system adminis trator to clear lock. Permission Denied (1) Remote phone has no Station Control Password. Notify system administra tor. Permission Denied (3) Incorrect User[...]

Additional phone features 193 Using Media Gateway 1000B The Media Gateway 1000 B (MG 1000B) provides a me an s of extending Avaya Communication Server 1000 Releas e 4.5 features to one or more remotely located branch office s using the Branch Office feature. A branch office is a remote location in th e network where IP Deskphones, PSTN access, and [...]

Additional phone features 194 Normal Mode (see “Using Resume Normal Mode” on page 194 ) or wait for 10 minutes. Local Mode If the WAN connection goes down, the IP Deskphone loses communication with the Ma in Office TPS. It then registers with the MG 1000B and receives phone servic es from the MG 1000B. Features such as Personal Directory, Re di[...]

Additional phone features 195 Note: If you do not use the Resume Normal Mode command af ter testing, the phone autom atically returns to Normal Mode in 10 minutes. T roubleshooting MG 1000B The MG 1000B can cause error me ssages to display on- screen. Table 11 lists error messages and describes actions to correct the causes. 1. Press the Services k[...]

Additional phone features 196 Local Mode Invalid ID (2) Branch User ID not found in any equipped Terminal Number (TN). Notify system administrator. T able 11: T roubleshooting MG 1000 B (Part 2 of 2) Display Message Probable Cause Actions[...]

Quick Reference 197 Quick Reference This chapter is the Quick Reference Card for the Avaya 1150E IP Deskphone. Print this chapter as a re ference guide. Feature Aut o Di a l Store Use Display Call Forw ard Activ ate Deactiva te Reinstate View n umber Call Pickup Call Waiting Ans wer Retur n to first call (place 2nd ca ll on hold) Retur n to first c[...]

Quick Reference 198 Legend Ser vices and T elephone Options menus Conf. Supervisor during call T rans. Supervisor during call Activ ate Make Busy De act ivat e Ma ke B usy Activ a te Not Ready Deactivate Not Ready Icon Action ( ) Indicates the k ey cap text labe l. For e xample, (Message). Dial a number . Press an Indivi dual Line (DN) k ey . An ic[...]

Quick Reference 199 Note: The Directory key provides access to the Corp orate Directory, Personal Directory, Redial List, and Callers List. For additional information about your Avaya 1150E IP Deskphone, consult the Avaya 1150E IP Deskphone User Guide. * To use a headset equipped with Blue tooth® wireless technology, yo u must first configure the [...]

Quick Reference 200[...]

Regulatory and safety information 201 Regulator y and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonab le protection against harmful interference in a resident ial installation. This equ ipment gene [...]

Regulatory and safety information 202 W arnings: • This is a Class B product. In a domestic environment this product ca n cause radio interference in which case the user must take adequa te measures. • Operation is subject to the following two conditions: (1) this device may not cause interf er en ce , an d (2 ) th is dev ice mus t acce p t any[...]

Regulatory and safety information 203 DenAn regulator y notice for Japan Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking re quirements. • EU Countries: This device complies with the essential re quirements and other relevan t pr ov ision s of Direc tive 1999/5/EC. A copy of the Dec [...]

Regulatory and safety information 204[...]

Third party terms 205 Third par ty terms Third Party T erms for UNIStim sw releases 4.1 thru 5.0 (Jan 2010 - Nov 2010) Certain portions of the pr oduct ("Op en Source Components") are licensed under open source license agreem ents that require Avaya to make the source code for such Open Source Components available in sour ce code format t[...]

Third party terms 206 * * This software/database is a "U nited States Governm ent Work" under the terms of the United States Copyr ight Act. It was written as part of the author's official duties as a United Sta tes Government employee and thus cannot be copyrighted. This software/database is freely available to the public for use. T[...]

Third party terms 207 away your freedom to share and change it. By contrast, the GNU Gene ral Public License is intended to gu arantee your freedom to shar e and change fre e software--to m a ke sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation's softwa re and to any other[...]

Third party terms 208 another language. (He reinafter, translat ion is included without limitation in the term "modification".) Each licensee is addressed as "you". Activities other than cop yin g, distr i butio n an d m od ifica tio n ar e no t co ver e d by th is License; they are ou tside its scope. Th e act of running th[...]

Third party terms 209 to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivati ve or collective works based on the Program. In addition , mere agg regation of ano ther wo rk not based on the Program with the Program (o r with a work based on the Program) on a volume of a storage or distrib[...]

Third party terms 210 or distribute the Program or its derivative works. These actio ns ar e prohibited by law if you do n ot accept this Li cense. Therefo re, by modifying or distributing the Progr am (or any work ba se d on the Program), you indicate your acceptance of th is Licen se to do so, and all its terms and conditions for copying, distrib[...]

Third party terms 211 Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present versio n, but may differ in detail to address new problems or concerns. Each ver sion is given a distinguishing version number. If the Program spe cifies a[...]

Third party terms 212 want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistr ibute and change unde r thes e te rm s. T o do so, att ac h the following notices to the progra m. It is safest to attach t hem to the start of each source file to most effectively conve[...]

Third party terms 213 OpenSSL The following component is lic ensed un d er Ope nS S L licen se : OpenSSL 0.9.7b OpenSSL License /* ================ ===================== ================ * Copyright (c) 1998-2008 The Op enSSL Project. All rights reserved. * * Redistribution and use in source and binary forms, with or without modification, are permi[...]

Third party terms 214 * 6. Redistributions of any form whatsoe ver must retain the following acknowledgm ent: * "This product includes software develope d by the OpenSSL Project for use in the OpenSSL Toolki t (http://www.o penssl.org/)" * * THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIE D[...]

Third party terms 215 * * This library is free for commercial and non-commer cial use as long as the following conditions are ahear ed to. Th e following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just th e SSL code. The SSL documentation included with this distribution is covered by the[...]

Third party terms 216 * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRA NTIES OF MERC HANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIAB LE FOR ANY DIRECT, INDIRECT, INCI DENTAL, SPEC[...]

Third party terms 217 1. The origin of this software must not be misreprese n te d; yo u mu st not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the pro duct documentation would be appreciated but is not required. 2. Altered source vers ions must be plainly mar ked as such, and must not be m[...]

Third party terms 218 dealings in this Software without prior written aut horization of the copyright holde r. END OF TERMS AND CONDITIONS Libpng The following component is lic ensed un d er libpn g licens e: Libpng 1.2.37 - June 4 , 2009 Libpng License This copy of the libpng notices is p rovided for your convenience. In ca se of any discrep ancy [...]

Third party terms 219 libpng versions 0.97, January 1998, through 1.0 .6, March 20, 2000, are Copyright (c) 199 8, 1999 Glenn Rand ers-Peh rson, and are distributed according to the same disclaim er a nd license as libpng-0.96, with the following indiv iduals added to the list of Contr ibuting Authors: Tom Lane Glenn Randers-Pehrson Willem van Scha[...]

Third party terms 220 consequen tia l dama ge s, wh ich m ay re su lt from the us e of th e PNG Reference Library, even if advised of the possibility of such damage. Permission is hereby grante d to use, copy, modify, and distribute this source code, or portions hereof, fo r any purpose, withou t fee, subject to the following restrictions: 1. The o[...]

Third party terms 221 ." This code is derived from softwar e contribut ed to Berkeley by Ch ris Torek. Redistribution and use in source and binar y for ms, with or without modification, are permitted provided tha t the following conditions are met: ." 1. Redistributions of source co de must retain the above copyright notice, this list o[...]

Third party terms 222 Convert UTF ConvertUTF License Copyright 2001 -2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No claims are made as to fitne ss for any part icular pu rpose. No warranties of any kind are expressed or implie d. The recipient agrees to determine app licability of information provided. If th is[...]

Third party terms 223 Redistributions in binar y form must re produce th e above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provide d with the distribution. Neither the na me of the <ORG ANIZATION> nor th e names of its contributor s may be used to endorse or promote pr o[...]

Third party terms 224 (2) If only executable code is distributed, then the accompanying documentation must state that "this so ftware is based in p ar t on the work of the Independent JPEG Group". (3) Permission for use of this software is granted only if the user accepts full responsibility for an y undesirable consequenc es; the authors[...]

Terms you should know 225 T erms you should know Avaya Communication Ser ver 1000 Y our office communication system. Calling Par ty Name Display Information appearing on the LCD displa y scr een, such as the caller ’s name and phone number . The system must have CPND enabled. Categor y 5 (C at5) Cable and associ ated connecting hardware cap able [...]

Terms you should know 226 Feature display An area that shows status infor mat ion abo ut th e featur e in use. It also displays the name and st atus of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message , con tact, or feature status by a flash, wink, steady on, or of f. Fixed key The hard-labele d keys [...]

Terms you should know 227 Navigation keys Keys used to scroll through menus and list s appearing on the LCD display screen. Off-ho ok Any line selected to make a call or receive an incoming call. The term off-hook is applied whether (a) the end user lif ts up the handset, (b) the e nd user presses a line key , (c) the call is automatically answered[...]

Terms you should know 228 programmable laye rs. These keys are also used to configure parameters in the T elephone Options menu. Special dial tone The three consecutive tones follow ed by dial tone that yo u hear when accessing phone features . Station Control Password (SCPW) Enables security features on your phone to prevent others from making cal[...]

Index 229 Index A About the IP Phone 2004 225 ACD calls 119 Activity code 119 agent ID 115 agent keys 127 Agent Retur n 124 Agent Walkawa y 124 announcemen t 151, 160 Answer Agent 128 answer calls 142 Answer Emergency 12 8 Answer Supervisor 123 Attendant Recall 146 Auto Dial 136 display num ber 136 Automatic Answerback 15 0 B Busy Override 157 buzz[...]

Index 230 169 Directory Number 225 Display Key 148, 149 Display Network Diagnostics Utili- ties 21 DN 225 E Electronic Lo ck 170 Emergency supervisor 128 End ACD call 120 Enhanced O verride 155 Expand key 17 F Feature Access Code (FAC) 13 4, 150, 157, 164 Feature display 226 Fixed key 22 6 Flexible Feature Code (FFC) 134, 140, 150, 156, 157, 158, 1[...]

Index 231 Message key 226 Message waiting indicator 228 More key 16 Multiple Appearance Dir ectory Number (MADN) 158 Multiple Queue Assignment (MQA) 115 N Navigation keys 17, 227 Night Service 132 Non-ACD calls 122 Normal Mode 193 Not Ready 121, 126, 12 8 O Observe Agent 130 Off-hook 227 on-hook d ialing 135 Override 156, 157 override enhanced 155 [...]

Index 232 169, 171 Station Control Password (SCPW) 228 Status Messages 228 Supervis or 115, 123 Supervis or ID 115 Switchhoo k 228 System or Switch 228 System Speed Call 140 T Telephone information 86 Telephone Optio ns 63 Test Local M ode 194 Timed Reminder Recall 145 trace 149 Transfer 144, 149 Transfer to Superviso r 124 U USB keyboard function [...]