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Avaya 2030 manual

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Bom manual de uso

As regras impõem ao revendedor a obrigação de fornecer ao comprador o manual com o produto Avaya 2030. A falta de manual ou informações incorretas fornecidas ao consumidor são a base de uma queixa por não conformidade do produto com o contrato. De acordo com a lei, pode anexar o manual em uma outra forma de que em papel, o que é frequentemente utilizado, anexando uma forma gráfica ou manual electrónicoAvaya 2030 vídeos instrutivos para os usuários. A condição é uma forma legível e compreensível.

O que é a instrução?

A palavra vem do latim "Instructio" ou instruir. Portanto, no manual Avaya 2030 você pode encontrar uma descrição das fases do processo. O objetivo do manual é instruir, facilitar o arranque, a utilização do equipamento ou a execução de determinadas tarefas. O manual é uma coleção de informações sobre o objeto / serviço, um guia.

Infelizmente, pequenos usuários tomam o tempo para ler o manual Avaya 2030, e um bom manual não só permite conhecer uma série de funcionalidades adicionais do dispositivo, mas evita a formação da maioria das falhas.

Então, o que deve conter o manual perfeito?

Primeiro, o manual Avaya 2030 deve conte:
- dados técnicos do dispositivo Avaya 2030
- nome do fabricante e ano de fabricação do dispositivo Avaya 2030
- instruções de utilização, regulação e manutenção do dispositivo Avaya 2030
- sinais de segurança e certificados que comprovam a conformidade com as normas pertinentes

Por que você não ler manuais?

Normalmente, isso é devido à falta de tempo e à certeza quanto à funcionalidade específica do dispositivo adquirido. Infelizmente, a mesma ligação e o arranque Avaya 2030 não são suficientes. O manual contém uma série de orientações sobre funcionalidades específicas, a segurança, os métodos de manutenção (mesmo sobre produtos que devem ser usados), possíveis defeitos Avaya 2030 e formas de resolver problemas comuns durante o uso. No final, no manual podemos encontrar as coordenadas do serviço Avaya na ausência da eficácia das soluções propostas. Atualmente, muito apreciados são manuais na forma de animações interessantes e vídeos de instrução que de uma forma melhor do que o o folheto falam ao usuário. Este tipo de manual é a chance que o usuário percorrer todo o vídeo instrutivo, sem ignorar especificações e descrições técnicas complicadas Avaya 2030, como para a versão papel.

Por que ler manuais?

Primeiro de tudo, contem a resposta sobre a construção, as possibilidades do dispositivo Avaya 2030, uso dos acessórios individuais e uma gama de informações para desfrutar plenamente todos os recursos e facilidades.

Após a compra bem sucedida de um equipamento / dispositivo, é bom ter um momento para se familiarizar com cada parte do manual Avaya 2030. Atualmente, são cuidadosamente preparados e traduzidos para sejam não só compreensíveis para os usuários, mas para cumprir a sua função básica de informação

Índice do manual

  • Página 1

    IP Office 2030 & 2050 Phone 40DHB0002UKAG Issue 2a ( 13/11/2001)[...]

  • Página 2

    Page 2 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Contents The 2030 & 2050 Phone ....................................................................................... 3 Making C alls ......................................................................................................... 5 Speed Dial[...]

  • Página 3

    The 2030 & 2050 Phone – Page 3 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone The 2030 & 2050 Phone Introduction to the 2030 and 2050 Phones The diagr am below shows a 2050 phone. • 2050: Phone with handsfr ee operation, DSS k eys and BLF status lamps (see "DSS Keys" on page 18 f or m ore inf ormation[...]

  • Página 4

    Page 4 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) On-Hook Dialling , Speaker & A nsw er Release On all display telephones you can both dial and hear the call pr ogress without using the handset ( known as "on-hook dialling") . W hen answered, you can continue t he call without using the hands[...]

  • Página 5

    Making Call s – Page 5 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone Making Calls Notes on Making Calls W hen m aking calls, the display shows details about call progr ess. It also shows messages if you cannot m ake the call. • Call barring: The system can bar you f rom dialling particular number s or types of number [...]

  • Página 6

    Page 6 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Making External Calls The system may apply call barring to some or all exter nal numbers. You can also lock your phone or bar it by wrong passcode entry (see "The Phone Passcode" on page 26). To dial an external call : 1. Dial the external number [...]

  • Página 7

    Speed Dials – Page 7 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone Speed Dials Using Speed Dials The system can stor e external numbers as speed dials. • Sy stem speed dials: Ask yo ur Sy stem Ad mini strator for a li st. No te that call barring may still apply. • Personal speed dials: Your phone can also store up t[...]

  • Página 8

    Page 8 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Account Codes If ENTER A CCOUNT or NO A CCOUNT A ppears If ENTER ACCOUNT or NO ACCO UNT appears when making a call, then you must enter an account code t o continue. T he system checks this against it s list of codes befor e allowing the call. You must also[...]

  • Página 9

    Busy or Unanswered – Page 9 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone Busy or Unanswered Options If Busy or Unansw ered If your phone displays NUMBER BUSY when you call another extension, pressing SCROLL reveals a number of options you can use. Note t hat the busy extension may hav e settings t o for ward your call [...]

  • Página 10

    Page 10 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Actions During a Call Changing the Call Volume You can change the caller volume during a call. T he phone has separate volume levels for both t he speaker and t he handset. To change the call volume: 1. During a call, pr ess VOLUME . To change volume witho[...]

  • Página 11

    A ctions During a Call – Page 11 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone Create a Conferen ce Call During a call, you can add callers t o create a conf erence of up to 64 calls in total. T his option is not suppor ted on all systems. To start or add to a conference: 1. Press HOLD to hold your cur rent call (or con[...]

  • Página 12

    Page 12 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Answering Calls A nsw ering Normal Calls W hen calls ar rive, the display shows informat ion about the call bef ore you answer. It gives a repeat ed double flash f or external calls or a r epeated single f lash for internal calls. T he ringer also shows th[...]

  • Página 13

    A nsweri ng Calls – Page 13 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone A nsw ering Othe r Extensions - Call Pickup Your extension can store a pick up group num ber. If an extension in your pickup g roup rings, then the PICKUP option appears. You can also pickup calls using DSS (see "Using DSS Keys" on page [...]

  • Página 14

    Page 14 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Transfer, Park & Hold Calls Transferring Calls You can transf er a call to an extension t hat is ringing or giving busy tone. If the call waits unanswered for t oo long, it may recall to your extension. To transfer a call usi ng hold: 1. Press HOLD t o[...]

  • Página 15

    Tra nsfer , Park & Hold Calls – Pag e 15 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone Parking Calls (Park a nd Ride) You can retrieve park ed calls at any other extension on the system. Your phone displays calls you parked by a flashing -symbol next t o the line number. You can par k several calls simult aneously. [...]

  • Página 16

    Page 16 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Diverting Calls Setting the Div ert Number Note that whilst the phone appear s to allow the storing of separ ate divert numbers f or dif fer ent situations, only two div ert number s are stored. A number can be set f or diverting All and a separate num ber[...]

  • Página 17

    Div erting C alls – Page 17 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone Displaying an A b sence Message You can select an absence messag e to display on your phone. The absence message t hen also displays on suitable display phones that call you even if they are then diverted t o another extension or voicemail. To sel[...]

  • Página 18

    Page 18 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) DSS Keys Setting Up a DSS Key The 2030 and 2050 phones have eight DSS k eys along their right -hand edge. Each of these k eys can store an extension number (or group number f or pag ing). T hey then allow you to dial those numbers in a single key press. Yo[...]

  • Página 19

    DSS Keys – Page 19 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone BLF Status Lamps The DSS k eys on the 2050 incorporate dual- colour BLF lamps. T hese show the status of the number st ored under the DSS k ey. Red BLF Lamp Signals: Calls t o/from other extensions. • Fast Flash: Extension ring ing. • Solid : Extension[...]

  • Página 20

    Page 20 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Manager-Secretary Working Using Soft DSS Keys The system support s a range of f unctions for users who work together , i.e. regular ly call and transfer calls between each other. T his is called "Manager-Secret ary working". Soft DSS displays the[...]

  • Página 21

    Manager-Secretary Setup – Page 21 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone Manager-Secretary Setup Planning Soft DSS Keys W hen set ting up Sof t DSS k eys you must decide: • How many Soft DSS key s do y ou w ant? Half- line mode supports up t o 4 keys. Full- line mode supports up to 2 keys but shows more inf orm[...]

  • Página 22

    Page 22 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Changing the Soft DSS Displa y Mode The display mode sets how many Soft DSS keys you can have; 4 in half- line mode or 2 in f ull-line mode. Note that if you change m ode fr om half -line to f ull-line, you lose the last t wo extensions entered. To set the[...]

  • Página 23

    Ringer Controls – Page 23 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone Ringer Controls Changing the Ringer Volume W h ile altering t he volume, the phone ring s. To change the ringer volume: 1. Press PROGRA M and then RINGER . 2. Enter the phone's passcode (see "T he Phone Passcode" on page 26). 3. Press[...]

  • Página 24

    Page 24 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Setting a Ringer Ste p If a call rings unanswered, the phone can incr ease the volume on each ring until it reaches it s maximum. You can select several sizes of increase step. To set the ringer volume step size: 1. Press PROGRA M and then RINGER . 2. Ente[...]

  • Página 25

    Other Features – Page 25 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone Other Features Group Your phone can be included in a group of phones. W hen 'in g roup', you receive calls made to the g roup number. The gr oup's type sets the or der in which members ring. The types are: • Group All fr ee members o[...]

  • Página 26

    Page 26 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Phone Settings The Phone Passcode If the phone displays ENTER PA SSCO DE, it expects you to dial its four - digit passcode. T he def ault passcode is 0000. W r ong passcode entr y can result in the phone becoming barred. Bar red phones cannot access feat u[...]

  • Página 27

    Phone Settings – Page 27 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone Language Controls The system allows you to select which language to use f or t he phone's display. To change the phone's display language: 1. Press PROGRA M and then SCROLL twice . 2. Press LA NGUA GE . 3. Press CHA NGE to select t he langu[...]

  • Página 28

    Page 28 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Voicemail Listenin g to Voice Messag es The system can include voicemail to r ecord messages in your own voice mailbox. This will be indicated by the presence of a VOICE option on the phone display. • To switch voicemail on dial *18 , to swi tch it off d[...]

  • Página 29

    System Features – Page 29 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone System Features Default Speed Dial and Featu re Codes Your System Administr ator can set up Speed Dial codes for f req uently used numbers. T hese can be full num bers, area codes, or pref ixes which give access to other t elephone service providers[...]

  • Página 30

    Page 30 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) A Abbreviated dialling ....................... 7 ABSENT ...................................... 17 ACCOUNT ..................................... 8 Account codes Forced ....................................... 8 Voluntary ................................... 8[...]

  • Página 31

    Index – Page 31 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone This page has been deliberately left bl ank.[...]

  • Página 32

    IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Perf ormance f igures and dat a quoted in th is document are t ypical, and must be specif ically confirm ed in writing by Avaya before they become applicable to any particular order or contract . The company reser ves the right t o make alt erations or am endments to t he deta[...]