Avaya 2410 manual

2410 Digital Telephone User’s Guide Release 2 16-300 133 Issue 2 November 2004[...]

Copyright 20 04, A vaya Inc. All Rights Reserv ed Notice Every e f fort was m ade to ens ure that th e informa tion in thi s document was comp lete and accurate at t he tim e of prin ting. Ho wever, inform ation i s subjec t to change . Wa r r a n t y A vaya Inc. provi des a limite d warranty on th is product. Refer to your sales agree m ent to est[...]

Electroma gne tic Com patibility (EM C) Standards This pro duc t c o mp lies with and conforms to the f oll owing inter na tional EMC stand ar ds and all relevant na tio nal deviatio ns: Limits and Me thod s of Measuremen t o f Rad io I nte r f ere nc e of In fo rma ti on T echnolog y Equipment, CIS PR 22:1 997 and EN55022:1 998. Informati on T e c[...]

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Issue 2 November 2004 5 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Headset Co mpatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Safety In formation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2410 T eleph one Compone nts[...]

Contents 6 2410 Digital Telephone User’ s Guide Using the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 4 Viewing the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 4 Making C alls from the Ca ll Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 4 Saving a [...]

Issue 2 November 2004 7 Ove rview The 2410 Digit al T elephone is a multi line digit al tel ephone for use wit h an A vaya call proc essing system. Th e 2410 telephone puts convenient features and capab i lities at your fingert ips, including: ● a large display —that allows you to vi ew - call appearan ce/feature but ton l abels - the ca ll log[...]

8 2410 Digital Telephone User’ s Guide When you instal l the 2410 telephone, your call proces sing system recogni zes your telephone inst antly . If the syst em manager admini sters the 2410 telep hone properly , you can move t he 2410 to another of fice at your location, and i t wil l work without inter ruption. There is no need to wait for repr[...]

2410 Telephone Components Issue 2 November 2004 9 Adapter Cord - HIC-1 “H-top” Headset Adapter Cord Cordless Head piece/Base Unit - LKA 10 Cord Free Headset (900 MHz RF) Safety Information Y our 2410 telephone is manufac t ured accor ding to industry st andards for quality and safety assurance. When you use your telephon e, foll ow recommended [...]

10 2410 Digital Telephone User’s Guide Ta b l e 1 describes the 2410 telephone componen ts presented in Figure 1 . The followi ng it ems corr espond to the numbers in Figure 1 . T able 1: The 2410 T elephone Com ponents 1) Call appearance/ feature buttons — Us e to access incomi ng/out going lines and programmed features. An underscore indicate[...]

2410 Telephone User Checklist Issue 2 Nove mber 2004 11 2410 T elephone User Chec klist The remainder of thi s guide c ontains procedures for usin g specific screens, f eatures, an d keys on the 2410 telephone. The following t abl e direct s you to sections explai ning specifi c activities you can perform. To S e e Underst and call appearance/f eat[...]

12 2410 Digital Telephone User’s Guide The Home Screen The Home scree n con sist s of two pages and displays: ● the available cal l appearance/featur e buttons ● calle r ID in format ion ● the curr ent date a nd time ● softkey s ● informat ion provided by the Avaya ca ll processing s ystem Usually , you use the Home screen to perform st[...]

The Home Sc reen Issue 2 Nove mber 2004 13 Figure 3: Sample Home Screen wi th Sof tkey Labels Navigating in the Home Screen Pages a 206 : Timer b 206 : Abr Program c 206 : Call Pickup SpDial Log Option Label 4:10pm 2/10/04 MENU Navigating in t he Home Screen Pages T o Press Move to t he other Home screen p age or Return t o page 1 of the Home scree[...]

14 2410 Digital Telephone User’s Guide Call Appearance an d Call Identification Displays The 2410 teleph one has six cal l appearance/feat ure but tons per screen pa ge. S t arting with the first bu tt on in the upper lef t corner of th e 2410 telephone and going down, the di splay identi fi es the butt ons in t he lef t column. These butto ns ar[...]

The Home Sc reen Issue 2 Nove mber 2004 15 S t at us Icons The icons displayed on the cal l appear ance/ feature butt ons of your 2410 telephone are explained i n the fol lo wing tabl e. These i cons replace the functi onality of the green LEDs and equivalent flash rates. S t atus Icons Icon De finiti on Ringing An incoming cal l is wait ing to be [...]

16 2410 Digital Telephone User’s Guide In additi on, the followi ng ico ns are dis p la yed in cert ain fea tur e-specific appl ications. Call-Handling Features The procedures in th is section assume that you are perf orming call handlin g with t he Home screen displ ayed on the 2410 tel ephone. In additi on to common procedures provi ded in th i[...]

Call-Handling Features Issue 2 Nove mber 2004 17 Make a cal l Y ou can make calls manually or automati cally from the 2410 telephon e. T o make a c all manua lly 1. Go off hook with the handset, headset, or speak er . 2. When you hear dial tone, press the di alp ad buttons to enter the extension or t elephone number . If you are call ing an externa[...]

18 2410 Digital Telephone User’s Guide Hold The Hold f eature put s a call o n hold unti l you can r eturn to it. T o put a call on hold Press . T o return to the held call Press the call app earance butt on of the hel d call. Note: Note: Y our system manager might have administered th e Unhold feature. In th is cas e, you can return to the hel d[...]

Call-Handling Features Issue 2 Nove mber 2004 19 T o change from the sp eakerphone to the handset Pick up the handset and t al k. T o change from the hand set to the speakerphone 1. Press . 2. Hang up the handset. T o change from the he adset to the speakerphone Press . T o end a speakerphone call Press again. T o use the Group Listen feature (if a[...]

20 2410 Digital Telephone User’s Guide Note: Note: Y our syste m manager might have administ ered the T ransfer-on- Hang-up feature . In thi s case, yo u can trans fer a call by pressi ng , dialing the number to which the call is to be tr ansferred, and the n hanging up. T o cancel an attempted transfer , press the original call appear ance. If y[...]

Getting Messages Issue 2 Nove mber 2004 21 Getting Messages Message Y our Message lamp turns on when a caller has l eft a message for you. Press to ret ri eve your messages, and fol low th e prompts. Note: Note: Y our system manager mus t pro gram cert ain features to activate the Message button. See your sys tem manager if the Message button i s n[...]

22 2410 Digital Telephone User’s Guide Figure 4: Sample Sp eed Dial Screen From the S peed Dial screen, you can also: ● add entries ● delete en tries ● make changes to saved entri es in your personal speed dial list See Managing Y our S peed Dial List on pag e 23 for more info r mation. W orking i n the S peed Dial Screen Home : Lou Jane : [...]

Managing Your Speed Dial List Issue 2 Nove mber 2004 23 Note: Note: When you manage your speed dial ent ri es, the sof tk eys displayed at the bot tom of the screen change to reflec t the activit ies you can perfor m. For example, when you acce ss the Edi t screen, yo u can cho ose from th e Add, Delete, and Done keys. The Edit and Delete sof tkeys[...]

24 2410 Digital Telephone User’s Guide Quick Access to S p eed Dial Entries When you access your speed dial l ist to select, edi t, or delete entrie s, you can use the index feature t o locate a speci fic entr y quickly . For example, pr ess 1 on the dial pad to move directly t o the begin ning of the li st. Y ou can use keys 2 through 9 on the d[...]

Managing Your Speed Dial List Issue 2 Nove mber 2004 25 Dialing Conven tions It is import ant that you observ e the following conventi ons as you ente r speed dial numbers : ● Y ou can enter telephone numbers up to 24 char acters lo ng, i ncluding specia l characters and spaces. ● Y ou must incl ude the co de required to access an out side li n[...]

26 2410 Digital Telephone User’s Guide Note: Note: Y ou can us e the Case sof t key to switch between uppercase and lo w ercas e. Y ou can use t he S p ace softkey to inser t a sp ace between words. Af t er you enter a sp ace, by defaul t the nex t character is a n uppercase lett er . The fol lowing character s in that word appear in lower case. [...]

Managing Your Speed Dial List Issue 2 Nove mber 2004 27 4. Using the dialp ad, edit the name for your speed dial entr y . Y ou can enter up to 13 character s. By default, the first let ter you enter appears in uppe rcas e, and the followi ng character s appear in lowerc ase. Note: Note: Y ou can us e the Case sof t key to switch between uppercase a[...]

28 2410 Digital Telephone User’s Guide 3. Press the feature butt on that c orresponds to the entr y you want to del ete. Note: Note: If the entry you want t o delete is not di splayed on the curr ent screen page, us e and to cycle t hrough the speed dial list. Y ou can also use the index feature to move to the page that cont ai ns the entry . The[...]

The Call Log Screens Issue 2 Nove mber 2004 29 The Call Log Scree ns The 2410 te lephone can store up to 48 ent ries in the Call Log . By default, the 2410 telepho ne logs all ty pes of calls and displays the number of mis sed calls below the date and time. See The Home Screen on page 12 for more inf ormation. Note: Note: When power to the telephon[...]

30 2410 Digital Telephone User’s Guide Figure 5: Sample Call Log Summary Screen The Call Log Summary screen cont ains tw o sets of soft keys. The fir st set of s oftkey s allows you to view missed call s, answered calls, or outgoi ng calls. Se e Figure 5 . The se cond set of soft keys all ows you to vie w all cal ls and t o delete the displ ayed [...]

The Call Log Screens Issue 2 Nove mber 2004 31 W orking i n the Call Log Summary Screen Worki ng in the Call Log Summary Screen T o Press View i nformation about a specifi c log entry The button associ at ed with the entry View t he next p age of call log entries View t he previous page of cal l log entries View un answered (missed) cal ls The Miss[...]

32 2410 Digital Telephone User’s Guide Call Log Det ail Screen The Call Log Deta il screen, which is accessed fr om the Call Log Summary screen, allows you to: ● V ie w additional infor mati on, such as call type and the date and time that the call was processed. ● Make a call to the entry displ ayed directl y fr om this screen. See Usi ng th[...]

The Call Log Screens Issue 2 Nove mber 2004 33 W orking i n the Call Log Det ail Screen Wor king in t he Call Log Det ail Screen T o Press Make a call to the entry displ ayed The Call sof t key View the next call log entry View the pr evious call log entry Use the index featur e to locate a speci fic entry quickl y Note: Note: The tel ephone must b[...]

34 2410 Digital Telephone User’s Guide Using the Call Log The Call Log featur e is factor y set to record answered, un answered (miss ed), and out going calls. For informat ion on disabling the Call Log or cha nging the call types you want l ogged, see Call Log Setup on pag e 46. V iewing the Call Log T o view the list of all c alls recorded in t[...]

Using the Call Log Issue 2 Nove mber 2004 35 Saving a Call Lo g Entry to Y our S p eed Dial List T o save an e ntry in the Call Log to y our Speed Dia l List 1. From the Home scr een, press the Log sof tkey. The Call Log Summary screen appears. 2. Use and to scroll t hrough the Cal l Log Summary pages. 3. When you locate an entry you want to save ,[...]

36 2410 Digital Telephone User’s Guide 3. When you locate an entry you want to del ete, press the butt on that correspo nds to the entry . The Call Log Det ail screen for this entry appears. 4. Press the Delete sof tkey . The entry is delet ed from t he Call Log. T o delete all entries from the Call Log 1. From the Home scr een, press the Log sof[...]

The Label Action Screen Issue 2 Nove mber 2004 37 Figure 8: Label Action Screen W ork ing in the Label Act ion Screen Note: Note: When you manage the labels of your call appearance/fe ature buttons, the soft keys displa yed at the bottom of t he sc reen change t o r eflect the activi ties you can perfo rm. Note: Note: Whenever you change the label [...]

38 2410 Digital Telephone User’s Guide Managing Y our Call Appear ance /Feature Butto n Labe ls Using the Label Action scr een, you can: ● customize the l abel s of the call appearance/f eature buttons on the 2410 telephone ● view the labels of the cal l appear ance/feature butt ons on the call processing sys tem ● restore the system labels[...]

Managing Your Call Appearance/Feature Button Labels Issue 2 Nove mber 2004 39 5. Using the di alpad, edit the l abel. Y ou can enter up to 13 char acters. By default, t he first letter you enter appea rs in uppercase, and the followi ng character s appear in lowercase. Note: Note: Y ou can us e the Case sof t key to switch between uppercase and lo [...]

40 2410 Digital Telephone User’s Guide Restoring the S ystem Labels Y ou can delete the custom labels you created for the call appearance/f eatur e buttons and restore the system labels from the cal l processing system. Note: Note: This pro cedur e restores t he system labels for all the call appearances/feat ure buttons. I f you want to restore [...]

The Options Screen Issue 2 Nove mber 2004 41 The Options Screen The Options screen, which you acce ss by pressing the Option soft key at t he Home screen, allows y ou to set the followi ng options: ● ring p attern ● screen contra st ● log setup ● visual ring (Fl ash Message Lamp option) ● whether you want the 2410 to cont inue to displ ay[...]

42 2410 Digital Telephone User’s Guide W orking i n the Options Screen Note: Note: If you pr ess , a second screen a ppears. Use this sc reen to enable and disable the Automatic Gain Control (AGC) fea ture for t he handset, headset, or speakerphone. We strong ly recommend that you leave the def ault settings unchanged. Howeve r , hearing a i d us[...]

Selecting Personalized Options Issue 2 Nove mber 2004 43 Selecting Person alized Opti ons Ring Pattern The Ring Pattern option on the Rin g Options screen allo ws you to choose a persona lized ringing p attern for your telephone. Y ou can choose from among eight diff er ent patt erns. Note: Note: If you rec eiv e an incoming call while working in t[...]

44 2410 Digital Telephone User’s Guide V isual Ring (Flash Message Lamp) The Ring Options op tion on the Options scr een allows you to ch oose a visual ale rt for inc oming calls. When you enabl e the Flas h Message Lamp opt ion, the telephone rings a nd the lamp above the 2410 display area flashes when an inco ming call arrives. By defaul t, the[...]

Selecting Personalized Options Issue 2 Nove mber 2004 45 3. Press the Show Phone Screen feature button. The underline appears on thi s li ne. 4. Press the Y es/No sof tk ey or feat ure button 4 t o indic ate whe ther you want th e Show Phone Screen option enabled. 5. Perform one of the following steps: ● If you want to save the setti ng you just [...]

46 2410 Digital Telephone User’s Guide Call Log Setup The Log Setup opti on on the Options sc reen allows you t o specify whic h types of c alls you want the 2410 to log. These call ty pes include: ● Answered (incoming) ● Unanswered (incomi ng) ● Outgoing Y ou can choose to have some, none, or all thes e call types logged. Note: Note: For i[...]

Selecting Personalized Options Issue 2 Nove mber 2004 47 Erase The thir d Options screen all ows you to erase some or all of your pers onalized se ttings. From this screen , you can erase the following set ti ngs: ● all entri es saved i n your S pe ed Dial list ● all entri es saved i n your Cal l Log ● all customized cal l appearance/featur e[...]

48 2410 Digital Telephone User’s Guide St ay in S peed Dial Screen The S tay in S peed Dial opti on on the Opti ons screen allows you to set the 2410 to cont inue to display the S peed Dial screen when you make a call from a speed dial . If you make a call from a speed dial when this option is e nabled, the 2410 will continue to display the S pee[...]

Selecting Personalized Options Issue 2 Nove mber 2004 49 3. Press and hold the T est sof tkey to b egin the t est process . 4. Perform one of the following steps: ● If you want to exit test mode and return to the Options screen, pre ss the Done softkey . ● If you want to exi t test mode and to return t o p age 1 of the Hom e screen, press . Lan[...]

50 2410 Digital Telephone User’s Guide Using Selected V oic e Features The foll owing features are available onl y if your system manager ha s administered the m as feature butt ons on your 2410 telephone or has suppli ed you with t he required feature access codes. Abbreviated Dialin g/Au tomatic Dialing (AD) The Abbreviat ed Dialing (AD) f eatu[...]

Using Se lected Voice Features Issue 2 Nove mber 2004 51 4. Press another Abbrevia ted Dialing button to program. Note: Note: If you make a mist ake while programming, press the # key to sa ve the entry and then st art over . T o call a number using an Abbreviated Dialing button Press the Abbreviat ed Dialing button to aut omatically dial the sto r[...]

52 2410 Digital Telephone User’s Guide T o pa rk a call at your exte nsion (for retriev al at any exte nsion) when a Call Park button is not administered 1. Press . 2. Enter th e Call Park f eature acce ss code. 3. When you hear confirmation ton e, hang up. T o retrieve a p arked ca ll from another extension 1. Pick up the handset or press . 2. D[...]

Using Se lected Voice Features Issue 2 Nove mber 2004 53 Leave W ord Calling The Leave Wor d Call ing (L W C) feat ure le aves a message for a person at anot her extension to call you back. The called part y can dial the message ser vice such an attendant , a voic e mail system, or a covering user t o retrieve a s hort, st andard message that provi[...]

54 2410 Digital Telephone User’s Guide Send Al l Calls The Send All Calls feat ur e temporarily sends all your cal ls to your voice mail syst em or to another ext ension in the same syst em. Priori ty calls and automatic callbacks are not redirected by the Send All Cal ls feature. Note: Note: Before you can use th is feature, your syst em manager[...]

Using Display Features Issue 2 Nove mber 2004 55 T o make an import ant announcement such as an incoming call to someone at another extension bu sy on another call 1. While of f-hook, press t he button or dial the Whispe r Page access code, and di al the exten sion. Both people on the other cal l hear a beep. Only the person whom you called will he[...]

56 2410 Digital Telephone User’s Guide T o use the Call T imer feature to me asure elap sed time on telephone calls 1. Press the button (i f administere d). The Call T imer measures elap sed time automaticall y on all calls until you turn off the Cal l T imer feature. 2. When you want to turn of f the Call T i mer feat ure, press the button again[...]

Tones and Their Meaning Issue 2 Nove mber 2004 57 Insp ect The Inspect feature shows you cal l-related information for an incomin g call when you are already acti ve on a call . T o use t he Insp ect fe ature 1. Press the button if admini st ered. 2. Press the cal l appearanc e button in question. Informati on appears on the display screen . Y ou r[...]

58 2410 Digital Telephone User’s Guide Feedback tones are t hose which you hear through the handse t, headset, or the speaker . Feedback T ones T ones Meaning busy A low-pitche d tone repeated 60 times a minute. T his tone i ndicates that the number you dial ed is in use . call wa iti ng ringback A ringback tone w ith lower-pitc hed signal at the[...]

Issue 2 Nove mber 2004 59 Ind ex Index Numerical 2410 tel ephone displ ay fea tures . . . . . . . . . . . . . . . . 55 feedbac k tones . . . . . . . . . . . . . . . . . 58 persona l directory . . . . . . . . . . . . . . . 21 ringing ton es . . . . . . . . . . . . . . . . . . 57 supporte d languag es . . . . . . . . . . . . . . 49 2410 tel ephone co[...]

60 2410 Digital Telephone User’s Guide Index H Headset b utton . . . . . . . . . . . . . . . . . . . 10 headse ts . . . . . . . . . . . . . . . . . . . . . . 8 headse ts supported . . . . . . . . . . . . . . . . . 7 Hold f eature . . . . . . . . . . . . . . . . . . . . 18 Home screen . . . . . . . . . . . . . . . . . . . 12 naviga ting pages . . [...]

Issue 2 Nove mber 2004 61 Ind ex U user checkli st . . . . . . . . . . . . . . . . . . . . 11 V Visual Ri ng fea ture but ton . . . . . . . . . . . 44 , 45 Visual R ing opt ion . . . . . . . . . . . . . . . . . 44 voice feat ures Abbrevia ted Dialing . . . . . . . . . . . . . . . 50 Call Park . . . . . . . . . . . . . . . . . . . . 51 Call Pi ckup [...]

62 2410 Digital Telephone User’s Guide Index[...]