Brother 2270DW manual

USER’S GUIDE Brother Laser Printer HL-2230 HL-2240 HL-2240D HL-2242D HL-2250DN HL-2270DW For visually-impaired users You can read this manual with Screen Reader ‘text-to-speech’ software. You must set up the hardware and install the dr iver before you can use the ma chine. Please use the Quick Setup Guide to set up the machine. You can find a[...]

i Using this guide Symbols used in this guide The following symbols and conventions ar e used throughout the do cumentation. WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries. CAUTION indicates a potent ially hazardous situation wh ich, if not avoided, may result in minor or moderat[...]

ii Table of Contents 1 Printing Methods 1 About this machine ............... ............. ................ ............. ................ ............. ................ ....... ............ ........... 1 Front view and Back view ............... ............. ................ ............. ................ ............. ................ . .........[...]

iii Cleaning ............... ............. ............. ................ ............. ............. ............ ................. ....... .................. ......... 82 Cleaning the outside of the machine .............. ................ ............. ................ ............. ................ .... ..... 83 Cleaning the corona wire ........[...]

1 1 1 About this machine 1 Front view and Back view 1 1 Face-down output tray support flap 2 (support flap 2) 2 Face-down output tray support flap 1 (support flap 1) 3 Control panel 4 Manual feed paper guide 5 Manual feed slot 6 Manual feed slot cover 7 Paper tray 8 Front cover 9 Power switch 10 Ventilation hole 11 Face-down output tray Printing Me[...]

Printing Methods 2 1 1 Back cover (Face-up output tray when open) 2 AC power connector 3 HL-2270DW: Wireless setup button 4 HL-2270DW: Wireless Activity LED 5 USB interface connector 6 HL-2250DN / HL-2270DW: 10BASE-T/100BASE-TX port 7 HL-2250DN / HL-2270DW: Network status LEDs 1 2 7 6 5 3 4[...]

Printing Methods 3 1 Acceptable paper and other print media 1 Print quality may vary according to the type of paper you are using. You can use the following types of print media: thin paper, plain paper, thick paper, bond paper, re cycled paper, labels or envelopes. For best results, follow the instructions below:  DO NOT put different types of [...]

Printing Methods 4 1 1 Legal or Folio size paper is not availabl e in some regions outside th e USA and Canada. Bond paper Rough paper– 60 to 163 g/m 2 (16 to 43 lb) p Bond Paper Thin paper 60 to 75 g /m 2 (16 to 20 lb) ppp Thin Paper Thick paper 105 to 163 g/m 2 (28 to 43 lb) p Thick Paper or Thicker Paper Labels p A4 or Lett er Label Envelopes [...]

Printing Methods 5 1 Recommended paper specifications 1 The following paper specifications are suitable for this machine.  Use paper that is made for plain-p aper copying.  Use paper that is 75 to 90 g/m 2 (20 to 24 lb).  Use long grain paper with a neutr al Ph value, and a moisture content o f approx. 5%.  This machine can use recycled[...]

Printing Methods 6 1 Handling and using special paper 1 The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or hand ling reliability. Always test samples o f paper before purchasing to ensure desirable performance. Store paper in its original packaging[...]

Printing Methods 7 1 Envelopes 1 Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes ma y have feed and print-quality problems because of the wa y the y have been made. A suitable envelope should have edges with straight, well-creased folds a nd the leading edge should not be thicke r than two sheet[...]

Printing Methods 8 1 • with each side folded as shown in figure below If you use any of the types of envelopes list ed above, they may damage you r machine. This damage may not be covered under any Brother warranty or service a greement. Labels 1 The machine will print on most types of la bels designe d for use with a laser printer. Labels should[...]

Printing Methods 9 1 Unprintable area 1 The area of the paper that cann ot be printed on is shown in the table b elow: Portrait Landscape A4 Letter Legal B5 (ISO) Executive A5 A6 B6 (ISO) 1 4.23 mm (0.16 in.) 4.23 mm (0.16 in.) 4.23 mm (0.16 in.) 4.23 mm (0.16 in.) 4.23 mm (0.16 in.) 4.23 mm (0.16 in.) 4.23 mm (0.16 in.) 4.23 mm (0.16 in.) 2 6.01 m[...]

Printing Methods 10 1 Printing methods 1 Printing on plain paper, re cycled paper, bond paper, thin pa per or thick paper 1 Printing from the paper tray (plain paper, recycled paper and thin paper only) 1 (For the recommended paper to use, se e Type and size of paper on page 3.) a Pull the paper tray completely out of the machine . b While pressing[...]

Printing Methods 11 1 Note For Legal or Folio size paper, press the release button in the bottom of the paper tray and then pull out the back of the paper tray. (Legal or Folio size pap er is not available in some regions.) c Put paper in the tray and make sure:  The paper is below the maximum paper mark ( bbb ). Over filling the paper tray will[...]

Printing Methods 12 1 e Lift up the support flap 1 to prevent paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the mach ine. f Choose the following from each dro p-down list of the printer driver.  Paper Size 1 Legal or Folio size paper is not available in some regions outside the USA and Ca nada. [...]

Printing Methods 13 1 Printing from the Manual feed slot 1 (For the recommended paper to use, se e Type and size of paper on page 3.) Note The machine automatically turns on the Manual Feed m ode when you put paper in the manu al feed slot. a Lift up the support flap 1 to prevent paper from sliding off the face-down output tray, or remove each page[...]

Printing Methods 14 1 c Using both hands, slide the manual fee d paper guides to the width of the paper that you ar e going to use. d Using both hands, put on e piece of paper in the manual fee d slot until the front edge of the paper touche s the paper feed roller. When you feel the machine pull in the paper, let go. Note • Put the paper into th[...]

Printing Methods 15 1 e Choose the following from each dro p-down list of the printer driver.  Paper Size You can use all paper sizes specif ied for the tray which yo u use.  Media Type  Paper Source For any other settings, see Driver and Software in Chapter 2. f Send the print data to the machine. g After the printed page comes out o f th[...]

Printing Methods 16 1 b <For printing envelope s only> Pull down the two g reen levers, one on the left-ha nd side and one on the right-hand side, as shown in the illustration below. c Open the manual feed slot cover .[...]

Printing Methods 17 1 d Using both hands, slide the manual fee d paper guides to the width of the paper that you ar e going to use. e Using both hands, put one full sheet of labe ls or one envelope in the manual feed slot until the front edge touches the paper feed roller. When you feel the machine pull it in, let go. Note • Put one full sheet of[...]

Printing Methods 18 1 f Choose the following from each dro p-down list menu of the printer driver.  Paper Size Envelopes 1 You can define your original paper size by choosing User Defined.. . in Windows ® printer driver or Manage Custom Sizes... in Macintosh printer drivers. Label  Media Type  Paper Source Note • When you use Envelope #[...]

Printing Methods 19 1 Note • Remove each sheet of labels or envelope as soon as it has been printed. Stacking them may cause the paper to jam or curl. • If an envelope is creased after they are printed, see Impro ving the print quality on page 111. • If envelopes get smudged during printing set the Media Type to Thick Paper or Thicker Paper t[...]

Printing Methods 20 1 Duplex printing 1 The supplied printer drivers f or Windows ® 2000 or greater and Mac OS X 10.4.11 or greater all enable duplex printing. For more informat ion about how to choose the settin gs, see the Help text in the printer driver. Guidelines for printing on both sides of the paper 1  If the paper is thin, it may wrink[...]

Printing Methods 21 1 Automatic duplex printing (HL-2240 D / HL-2242D / HL-22 50DN / HL-2270DW only) 1 If you are using the Macintosh Printer Driver, see Automatic Duplex Printing (HL-2240D / HL-2 242D / HL- 2250DN / HL-2270DW only) on page 48. a Choose the following settings from ea ch menu of the printer driver.  Paper Size 1 Legal or Folio si[...]

Printing Methods 22 1 Manual duplex printing 1 If you are using the Macintosh Printer Driver, see Manual Duplex Printing on page 47. a Choose the following settings from ea ch drop-down list of the printer driver.  Paper Size You can use all the paper sizes specified for the tray you are using.  Media Type You can use all the med ia types spe[...]

23 2 2 Printer driver 2 A printer driver is software that translates data from the fo rmat used by a computer to the f ormat that a particular machine needs. Typically, this format is page description language (PDL). The printer drivers for the supported versions o f Windows ® and Macintosh are on the CD-ROM we have supplied or on the Brother So l[...]

Driver and Softwa re 24 2 You can change the following printer settings when you print from your computer:  Paper Size  Orientation  Copies  Media Type  Resolution  Print Settings  Multiple Page  Duplex / Booklet 1  Paper Source  Scaling  Reverse Print  Use Watermark 1  Header-Footer Print 1  Toner Save Mod[...]

Driver and Softwa re 25 2 Features in the printer driver (for Windows ® ) 2 (For more information, see the Help text in the printer driver.) Note • The screens in this section are from Windows ® XP. The screens on your computer will vary depending on your operating system. • You can access the Printin g Preferences dialog box by clicking Prin[...]

Driver and Softwa re 26 2 Note This area (4) shows the current settings. Paper Size 2 From the drop-down box choose the Paper Size you are u sing. Orientation 2 Orientation selects the position of how you r document will be printed ( Portrait or Landscape ). Copies 2 The copies selection sets the number of copies that will be p rinted.  Collate [...]

Driver and Softwa re 27 2 Media Type 2 You can use the following types of media in your machin e. For the best print quality, select the type of media that you wish to use. Note • When using ordinary plain paper (75 to 105 g/m 2 (20 to 28 lb)) choose Plain Paper . When using heavier weight paper or rough paper choose Thick Paper or Thicker Paper [...]

Driver and Softwa re 28 2  Print cut-out line When 1 in NxN pages option is se lected, the Print cut-out line option can be selected. This option allo ws you to print a faint cut-out line around the printable are a. Duplex / Booklet 2 When you want to print a booklet or do duplex printing, use this function.  None Disable duplex printing. [...]

Driver and Softwa re 29 2  Booklet / Booklet (Manual) Use this option to print a document in booklet forma t using duplex printing; it will arrange the document according to the correct page number and allows you to fold at the center of the print output without having to change the order of the page number. • Booklet (HL-2240D / HL-2242D / HL[...]

Driver and Softwa re 30 2 Advanced tab 2 Change the tab settings by clicking one of t he following icons:  Scaling (1)  Reverse Print (2)  Use Watermark (3)  Header-Footer Print (4)  Toner Save Mode (5)  Administrator (6)  Other Print Options (7) Scaling 2 You can change the print image scaling. Reverse Print 2 Check Reverse Pr[...]

Driver and Softwa re 31 2 Use Watermark 2 You can put a logo or text into your documents as a watermark. You can choose one of the preset waterma rks, or you can use a bitmap file or text that you have creat ed. When you use a bitmap file as a watermark, you ca n change the size of the watermark and put it anywhere you like on the page. When you us[...]

Driver and Softwa re 32 2  Header-Footer Print Lock Lock the current settings of the Header-Footer Print option to prevent chan ges being made. Other Print Options... 2 You can set the following in Printer Function:  Use Reprint  Sleep Time  Macro (HL-2250DN / HL-2270DW only)  Density Adjustment  Error Message Printout  Improve[...]

Driver and Softwa re 33 2 Error Message Printout 2 You can choose whether the machine repo rts problems by p rinting an error page. Selections are Printer Default , On and Off . Improve Print Output 2 This feature allows you to improve a print quality problem.  Improvement Settings • Reduce Paper Curl If you choose this se tting, the paper cur[...]

Driver and Softwa re 34 2 Print Profiles tab 2  Print Profiles (1) The printer driver of the machine has the pre set print profiles. Select the desire d profile and click OK to configure the desirable print settin gs easily.  Edit a profile (2) You can edit and save a new print profile .  Restore default profiles (3) Click to restore all t[...]

Driver and Softwa re 35 2 Editing a print profile a Configure the print settings in the print driver. See Basic tab on page 25 and Advanced tab on page 30. b Click the Print Profiles tab. c Click the Edit a profile button. d Choose the icon from the drop-down list (1) and enter a profile name (2). e Choose the print profile you want to overwrite an[...]

Driver and Softwa re 36 2 Support 2 Note You can access the Support dialog box by clicki ng Support... in the Printing Preferences dialog box.  Brother Solutions Center (1) The Brother Solutions Center (http://solut ions.brother.com/ ) is a Website offering information about your Brother product including FAQs (Frequently Asked Questions), User?[...]

Driver and Softwa re 37 2 Tray Settings 2 Note From the Start menu, select Printers and Faxes 1 . Right-click the Brother HL-2230/HL-2240/HL- 2240D/HL-2242D/HL-2250DN/HL-2270DW series ico n and select Properties to access the Tray Settings tab. 1 Select Settings and then Printers for Windows ® 2000 users. You can define the paper size for each pap[...]

Driver and Softwa re 38 2  Serial No. (2) By clicking Auto Detect , the printer driver will query the machine and display its serial number. If it fails to receive the information, the screen will display "---------------". Note The Auto Detect function is not available under the followin g machine conditions: • The machine's po[...]

Driver and Softwa re 39 2 Features in the printer driver (for Macint osh) 2 This machine supports Mac OS X 10.4.11, 10.5.x an d 10.6.x. Note The screens in this section are based on Mac OS X 10.5.x. The screens on your Macintosh will vary depending on your operating system. Choosing page setup options 2 a From an application such as Apple TextEdit,[...]

Driver and Softwa re 40 2  For Mac OS X 10.5.x and 10.6.x For more page setup options, click the disclo sure triangle beside the Printer po p-up menu. Choosing printing options 2 To control special printing features, choose the optio ns in the Print dialog box. For the details of available options, see the following descriptions of e ach option.[...]

Driver and Softwa re 41 2 Cover Page 2 You can make the following cover page setting s:  Print Cover Page If you want to add a cover page to your document, use this function.  Cover Page Type Choose a template for the cover pa ge.  Billing Info If you want to add the billing info rmation to the cover page, enter text in the Billing Info bo[...]

Driver and Softwa re 42 2  Border If you want to add a border, use th is function.  Two-Sided See Automatic Duplex Printing ( HL-2240D / HL-2242D / HL-2250DN / HL-2270DW only) on page 48 .  Reverse Page Orientation (Mac OS X 10.5.x and 10.6.x only) Check Reverse Page Orien tation to reverse the data from u p to down.  Flip Horizontally [...]

Driver and Softwa re 43 2 Print Settings 2 You can change settings by choosing a setting in the Print Settings list: Basic tab  Media Type You can change the me dia type to one of the follo wing: • Plain Paper • Thin Paper • Thick Paper • Thicker Paper • Bond Paper • Envelopes • Env. Thick • Env. Thin • Recycled Paper • Label[...]

Driver and Softwa re 44 2  Toner Save Mode You can conserve toner using this feature. When you set Toner Save Mode to On , print appears lig hter. The default setting is Off . Note • We do not recommend Toner Save Mode for prin ting Photo or Gray Scale images. • Toner Save Mode is not availa ble for HQ 1200 resolution.  Paper Source You c[...]

Driver and Softwa re 45 2  Improve Print Output This feature allows you to improve a prin t quality problem. • Reduce Paper Curl If you choose this se tting, the paper curl may be r educed. I f you are printing only a few p ages, you do not need to choose this setting. We recommend that you change the printer driver setting in Media Type to a [...]

Driver and Softwa re 46 2  Support • Brother Solution Center The Brother Solutions Ce nter (http://solutions.brother.com/ ) is a Website offering information about your Brother product including FAQs (Frequently Asked Questions), User’s Guides , driver updates and tips for using your machine. • Visit the Genuine Supplies website You can vi[...]

Driver and Softwa re 47 2 Manual Duplex Printing 2  For Mac OS X 10.4.11 a Select Paper Handlin g . b Choose Odd numbered pages and click Print . c Turn the paper over and reload it in the tray, and the n choose Even numbered pages and click Print .  For Mac OS X 10.5.x and 10.6.x a Select Paper Handlin g . b Choose Odd only in Pages T o Prin[...]

Driver and Softwa re 48 2 Automatic Duplex Printing (HL-2240D / HL-2242D / HL- 2250DN / HL-2270DW only) 2  For Mac OS X 10.4.11 a Select Layou t . b Choose Long-ed ged binding or Short-edged binding in T wo-Sided . c Select Paper Handlin g . d Choose All pages in Print and click Print . You can print pages on both sides of the paper.[...]

Driver and Softwa re 49 2  For Mac OS X 10.5.x and 10.6.x a Select Layou t . b Choose Long-ed ge binding or Short-edge binding in Two-Sided . Automatically the Two-Sided check box is checked. c Select Paper Handlin g . d Choose All pages in Pages To Print and click Print . You can print pa ges on both sides of the paper.[...]

Driver and Softwa re 50 2 Status Monitor 2 This reports the machine status ( any errors that may happen with the machine) when printing. If you would like to turn the status monitor on, follo w these steps:  For Mac OS X 10.4.11 a Run the Printer Setup Utility (from the Go menu, c hoose Applications , Utilities ), then choose the machine. b Clic[...]

Driver and Softwa re 51 2 Uninstalling the printer driver 2 You can uninstall the printer driver that y ou have installed with the following steps. Note • This is not available if you installe d the printer driver from the Windows ® Add a printer function. • After uninstalling, we recommend that you restart your computer to remove files that w[...]

Driver and Softwa re 52 2 Software 2 Software for networks (H L-2250DN / HL -2270DW only) 2 For the information about netwo rk utility software, see Chapter 1 of the Network User's Guide . Remote Printer Console (For Windows ® only) 2 Remote Printer Console is soft ware to change many of the printer settings independently of your application.[...]

53 3 3 LEDs (Light Emitting Diodes) 3 This section refers to four LEDs T oner , Drum , Error , Ready and Go button on the control panel. The LED indications shown in the table below ar e used in the illustrations in this chapter. Control Panel 3 1 Toner LED The Toner LED indicates that the Toner is low. 2 Drum LED The Drum LED indicates that the Dr[...]

Control Panel 54 3 LEDs Machine Status SLEEP The machine is in Sleep mode (Power Save mod e). The machine acts as though it were turned off. Receiving data or pressing Go wakes up the machine fro m Sleep mode to Re ady mode. DEEP SLEEP The machine is in Deep Sleep mode (r educing more power consump tion than Sleep mode). The machine acts as though [...]

Control Panel 55 3 TONER LOW The toner cartridge will need to be replaced soon. Buy a new toner cartridge and have it ready for when REPLACE TONER is indicated. The Toner LED wil l turn on for 2 seconds an d off for 3 seconds. REPLACE TONER (Stop mode) Replace the toner cartridge with a new on e. See REPLACE TONER on page 71. CARTRIDGE ERROR The dr[...]

Control Panel 56 3 DRUM END SOON The drum unit will need to be replaced soon. We reco mmend that yo u get a new drum unit to replace the curren t one. Se e Replacing the drum u nit on page 78. The Drum LED will turn on for 2 seconds and off for 3 sec onds. REPLACE DRUM Replace the drum with a new one. See Replacing the drum un it on page 78. NO PAP[...]

Control Panel 57 3 FRONT COVER OPEN Close the front cover of the machine . FUSER COVER OPEN Close the fuser cover located behind the back co ver of the machine. JAM TRAY 1 / JAM INSI DE / JAM REAR / JAM DUPLEX Clear the paper jam. See Paper jams and how to clear them on page 104. If the machine does not start printing, p ress Go . MEMORY FULL The m[...]

Control Panel 58 3 Service call indications 3 If there is an error that cannot be cleared by the user, th e machine will show that a service call is needed by lighting up all the LE Ds as shown below. If you see the service call indication shown above, turn off the power switch, and then turn it back on and try to print again. If the error is not c[...]

Control Panel 59 3 Note Make sure that the front cover is completely closed before yo u report a service call.[...]

Control Panel 60 3 Go button 3 The Go button has the following functions:  Cancel printing Cancel the current job being print ed: While printing press Go for about 4 seconds until all th e LEDs light up and then release it. The Ready and Error LEDs will flash as the jo b is being canceled. Cancel all the received jobs: To delete all jobs, press [...]

Control Panel 61 3 Print a test page 3 You can use Go or the printer driver to print a test page. Using the Go button 3 a Turn off the machine. b Make sure that the front cover is closed and the p ower cord is plugged in. c Hold down Go as you turn on the power switch. Keep Go pressed down until the To ner , Drum and Error LEDs light up. Release Go[...]

Control Panel 62 3 Print a Printer Settings page 3 You can print the current settings using the co ntrol panel button or printer driver. Using the Go button 3 a Make sure that the front cover is closed and the p ower cord is plugged in. b Turn on the machine and wait until the machine is in the Ready mode. c Press Go three times within 2 seconds. T[...]

Control Panel 63 3 Print Fonts (HL-2250D N / HL-2270DW only) 3 You can print a list of the internal fonts u sing the control panel button or p rinter driver. Using the Go button 3 a Turn off the machine. b Make sure that the front cover is closed and the p ower cord is plugged in. c Hold down Go as you turn on the power switch. Keep Go pressed down[...]

Control Panel 64 3 Print a WLAN report (HL-2270DW only) 3 You can use Go to print machine's wireless status report. See chapter 5 of th e Network User's Guide . Default settings 3 The machine has three levels of default se ttings; the default settings ha ve been set at the factory before shipment.  Network default settings  Factory [...]

Control Panel 65 3 Settings Reset 3 This operation will reset all the machine settings b ack to the settings that were set at the factory: a Turn off the machine. b Make sure that the front cover is closed and the p ower cord is plugged in. c Hold down Go as you turn on the power switch. Keep Go pressed down until all the LEDs light up and then the[...]

66 4 4 You will need to clean the machine regula rly and replace the consumable items. Replacing cons umable items 4 The machine will indicate when it is time to replace the consumable items. (See LEDs (Light Emitting Diodes) on page 53) Consumables 4 Routine Maintenance 4 Toner cartridge Drum unit See Toner cartrid ge on page 70 Order No.TN-420, T[...]

Routine Maintenance 67 4 Before replacing the consumable items 4 Please read the following instructions be fore replacing the consumable items. WARNING DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries. DO NOT use cleaning materials that contain ammonia, al cohol, any type of spray, or any type of flammable substance[...]

Routine Maintenance 68 4 IMPORTANT • Brother strongly recommends that you do not refill the toner cartridge provided with your machine. We also strongly recommend that you cont inue to use only genuine Brother brand rep lacement toner cartridges. Use or attempted use of potentially incompatible toner and/or cartridges in the Brother machine may c[...]

Routine Maintenance 69 4 • DO NOT unpack a spare toner cartridge until immediately befo re you put it into the machine. If tone r cartridges are left unpacked for a long time the toner life may be shortened. • DO NOT unpack a spare drum unit until immediately be fore you put it into the machine. If drum unit is exposed to sunlight or ro om ligh[...]

Routine Maintenance 70 4 Toner cartridge 4 The original toner cartridge that ca me with the machine may be either a starter, standard or a high yield toner cartridge 1 , and depends on the model a nd country you bought the machine in. 1 The starter toner cartridge will print approximate ly 700 pages, t he Standard toner cartridges will pr int appro[...]

Routine Maintenance 71 4 REPLACE TONER 4 The machine will stop printing until you rep lace the to ner cartridge. A new and unused genuine Bro ther toner cartridge will reset the REPLACE TONER mode. Replacing the toner cartridge 4 Before you replace the toner cartridges, see Before replacing t he consumable items on page 67. a Make sure that the mac[...]

Routine Maintenance 72 4 d Push down the green lock lever a nd take the toner cartridge out of the drum unit. e Unpack the new toner cartridge. Ho ld the cartridge level wit h both hands and gently shake it from side to side several times to spread the toner evenly in side the cartridge.[...]

Routine Maintenance 73 4 f Pull off the protective cover. g Put the new toner cartridge firmly into the drum unit unt il you hear it lock into place. If you pu t it in properly, the green lock le ver will lift automatically.[...]

Routine Maintenance 74 4 h Clean the primary corona wire inside the dru m unit by gently sliding the green tab from right to left a nd left to right several times. Note Be sure to return the tab to the home position ( a ) (1). If you do not, printed pages may h ave a vertical stripe. i Put the drum unit and toner cartridge assembly back into the ma[...]

Routine Maintenance 75 4 The printing operation varies depend ing on the machine setting:  Default setting (Stop mode) The machine will stop printing until you repla ce the toner cartridge with a new one when the LEDs indicate REPLACE TONER .  Continue mode To force the machine to continue printing after th e LEDs indicate REPLACE TONER , pre[...]

Routine Maintenance 76 4 Drum unit 4 A new drum unit can print approximately 12,000 A4 or Letter size single-sided pages at 1 page / job. Note • There are many factors that determine t he actual drum life, such as the temperature, h umidity, type of paper, type of toner used, number of pages per print j ob and so on. Under idea l conditions, the [...]

Routine Maintenance 77 4 REPLACE DRUM 4 If the Drum LED is on, it means the drum u nit should be replaced. Please replace it with a new Brothe r drum unit. DRUM STOP 4 If the Drum and Error LEDs are on, it means the drum unit must be replaced. Replace it with a new Brother drum unit.[...]

Routine Maintenance 78 4 Replacing the drum unit 4 Before you replace the drum unit, see Before replacing the consumable items on page 67. When you replace the drum unit with a n ew one, you need to reset the drum counter by comp leting the following steps: a Make sure that the machine is turned on and the Drum LED is flashing. Leave the machine fo[...]

Routine Maintenance 79 4 d Push down the green lock lever a nd take the toner cartridge out of the drum unit. e Unpack the new drum unit.[...]

Routine Maintenance 80 4 f Put the toner cartridge firmly into the new drum unit unt il you hear it lock into pla ce. If you put the cartridge in properly, the green lock lever will lift a utomatically. g Put the drum unit and toner cartridge assembly back into the machine. Do not close the front cover yet.[...]

Routine Maintenance 81 4 h Press and hold down Go for about 4 seconds until all the LEDs light up. Once all four LEDs are lit, release Go . IMPORTANT Do not reset the drum counter when you only replace the toner cartridge. i Close the front cover. j Make sure that the Drum LED is no w off.[...]

Routine Maintenance 82 4 Cleaning 4 Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pag es are stained with toner, clean the inside of the machine with a dry, lint-free cloth. WARNING DO NOT use cl[...]

Routine Maintenance 83 4 Cleaning the outside of the machine 4 a Turn off the machine's power switch. Disconnect all cables, and then un plug the power cord from the AC power outlet. b Pull the paper tray completely out of the machine . c Wipe the outside of the machine with a dry, lint-free clot h to remove dust. d Remove all the paper, and a[...]

Routine Maintenance 84 4 Cleaning the corona wire 4 If you have print quality problems, cl ean the corona wire as follows: a Open the front cover and leave the machine for at least 10 minutes to cool down. b Take out the drum unit and toner cartridge assembly. IMPORTANT • We recommend that you put the drum unit and toner cartridge assembly on a p[...]

Routine Maintenance 85 4 c Clean the primary corona wire inside the dru m unit by gently sliding the green tab from right to left a nd left to right several times. Note Be sure to return the tab to the home position ( a ) (1). If you do not, printed pages may h ave a vertical stripe. d Put the drum unit and toner cartridge assembly back into the ma[...]

Routine Maintenance 86 4 Cleaning the drum unit 4 If your printout has white or black spots at 94 mm (3. 71 in.) intervals, follow the st eps below to solve the problem. a Prepare blank A4 or Letter size paper. b Make sure the machine is in the Ready mod e. c Open the front cover and the back cove r (face-up output tray).[...]

Routine Maintenance 87 4 Note Make sure that the two green envelope levers on the left and right hand sides are in the up po sition. d Press Go five times. e Close the front cover. The machine will prepare the Drum Cleaning process. When the machine is read y for the Drum Cleaning process, the Ready LED turns on. f Open the manual feed slot cover .[...]

Routine Maintenance 88 4 g Using both hands, slide the manual fee d paper guides to the width of the paper that you ar e going to use. h Using both hands, put one piece of A4 or Le tter size paper in the manual feed slot unt il the top edge of the paper touches the paper feed roller. When you feel the mach ine pull in the paper, let go. The machin [...]

Routine Maintenance 89 4 i When the machine has finished cleaning it returns to the Ready mode. j Repeat steps c to i two more time s using a new blank shee t of paper each time. Upon co mpletion please discard the used paper. If the problem is not solved yet, follow the steps belo w: a Turn off the machine's power switch. Disconnect all th e [...]

Routine Maintenance 90 4 IMPORTANT • We recommend that you put the drum unit and toner cartridge assembly on a piece of disposa ble paper or cloth in case you accidentally spill or scatter toner. • To prevent damage to the machin e from static elec tricity, DO NOT touch the e lectrodes shown in the illustration. d Push down the green lock lever[...]

Routine Maintenance 91 4 e Put the print sample in front of th e drum unit, and find the exact position o f the poor print. f Turn the drum unit gear by hand while looking at the surface of the OPC drum (1). g When you have found the mark on the drum that matc hes the print sample, wipe the surface of the OPC drum with a dry cotton swab until the d[...]

Routine Maintenance 92 4 IMPORTANT DO NOT clean the surface of the photosensitive drum with a sharp obje ct. h Put the toner cartridge back into the drum unit until you hear it lock into place. If yo u put the cartridge in properly, the green lock le ver will lift automatically. i Open the front cover. Put the drum unit and toner cartridge assemb l[...]

Routine Maintenance 93 4 l Plug the machine's power cord back into the AC pow er outlet first, and then reconnect all cables. Turn on the machine's power switch. Cleaning the pape r pick-up roller 4 If the paper pick-up roller is dirty, the machine may not feed paper. In that case, clean the paper pick-up roller as follows: a Turn off the[...]

Routine Maintenance 94 4 e Wipe the two paper pick-up rollers (1) inside the machine. f Put the paper back in the paper tray. g Put the paper tray back in the ma chine. h Plug the machine's power cord back into the AC pow er outlet first, and then reconnect all cables. Turn on the machine's power switch. 1[...]

Routine Maintenance 95 4 Packing and shipping the machine 4 Note If for any reason you must ship your ma chine, carefully repack the machine in the original packag ing to avoid any damage during transit. The machin e should be adequately insu red with the carrier. a Turn off the machine's power switch. Disconnect all th e cables, and then unpl[...]

Routine Maintenance 96 4 d Put the protective material in the machine with the "R EMOVE" text to the left, as shown in the illustration. e Put the drum unit and toner cartridge assembly back into the machine. f Put the elastic band over the handle of the drum unit, as shown in the illu stration. g Close the front cover. h Put the machine [...]

Routine Maintenance 97 4 i Put the styrofoam piece marked "RIGHT" on the right side of the machine. Put the styrofoam piece marked "LEFT" on the left side of the machine. j Put the machine into the original carton. RIGHT LEFT[...]

Routine Maintenance 98 4 k Put the AC power cord and printe d materials in t he original carton as shown in the illustration. l Close the carton and tape it shut.[...]

99 5 5 You can correct most problems by yourself. If you need additional he lp, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Vi sit us at ht tp://solutions.brother.com/ . Identifying your problem 5 First, check the following: 5  The AC power cord is connected properly and the machine is turned o n.  All of the[...]

Troubleshooti ng 100 5 Error messages in the Status Monitor 5 The Status Monitor will report proble ms with the machine. Take the proper action by referring to the following table. If you want to turn the status monitor on, see Status Monitor on page 38 (For W indows ® user) or Status Monitor on page 50 (Fo r Macintosh users). Error message Action[...]

Troubleshooti ng 101 5 1 This message is for HL-2240D / HL-2242D / HL-2250DN / HL-2270DW on ly. NO PAPER T1  The paper tray may be out of pape r or not pr operly installed. If it is empty, put a new stack of paper in the paper tray and th en press Go . If the problem is still unsolved, the paper pick-up roller may be dirty. Clean the paper pick-[...]

Troubleshooti ng 102 5 Paper handling 5 First, make sure that you are using paper that meets Brother’s re commended paper specifications. (See Acceptable paper and other print media on pa ge 3.) Problem Recommendation The machine does not feed paper.  If there is paper in the paper tray, make su re it is straight. If the paper is curled, strai[...]

Troubleshooti ng 103 5 The paper slides off the top output tray.  Lift up the output tray support flap 1.  If the paper curls and slid es off, lift up the output tray support flap 2. Problem Recommendation[...]

Troubleshooti ng 104 5 Paper jams and how to clear them 5 If a paper jam occurs, the ma chine will flash the Error LED as sh own below. CAUTION HOT SURFACE • After you have just used the printer, some inte rnal parts will be extremely hot. Wait at least 10 minutes for the machine to cool down. • To prevent any degradation to the print quality, [...]

Troubleshooti ng 105 5 Note • Always remove all paper from the paper tray and st raighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams. • Please confirm that you have installed both a toner cartridge and a drum unit in the machine. If you have [...]

Troubleshooti ng 106 5 IMPORTANT • We recommend that you put the drum unit and toner cartridge assembly on a piece of disposa ble paper or cloth in case you accidentally spill or scatter toner. • To prevent damage to the machin e caused by static electricity, DO NOT touch t he electrodes shown in the illustration. c Close the front cover. Note [...]

Troubleshooti ng 107 5 f Open the back cover (face-u p output tray). g Pull down the tabs at the left and right ha nd sides to open the fuser cover (1). h Using both hands, gently pull the jammed paper ou t of the fuser unit. i Close the fuser cover and the back cover (face-up ou tput tray). 1[...]

Troubleshooti ng 108 5 j Pull the duplex tray completely out of the machine. k Pull the jammed paper out of the machine or the duplex tray. l Make sure that the jammed paper does n ot remain under the machine from sta tic electricity. m Put the duplex tray back in the machine.[...]

Troubleshooti ng 109 5 n Put the paper tray firmly back in the machine. o Push down the green lock lever and take the toner cart ridge out of the drum unit. Clear the jammed paper if there is any inside the drum u nit. IMPORTANT • Handle the toner cartridge carefully. If toner scatters on yo ur hands or clothes, wipe or wash it off with cold wate[...]

Troubleshooti ng 110 5 p Put the toner cartridge back into the drum unit until you hear it lock into place. If yo u put the cartridge in properly, the green lock le ver will lift automatically. q Open the front cover. Put the drum unit and toner cartridge assemb ly back into the machine. r Close the front cover. s Make sure that the Error LED is of[...]

Troubleshooti ng 111 5 Improving the print quality 5 If you have a print quality problem, print a test pa ge first (see Print a test page on page 61). If the printout looks good, the problem is probably not the machine. Check the interface cable or try the machine on another computer. Using non-Brother supplies may affect the print q uality, hardwa[...]

Troubleshooti ng 112 5 Toner specks  Make sure that you us e paper that meets our spec ifications. R ough-surfa ced paper may cause the problem. See Acceptable paper and other print media on page 3.  The drum unit may be damaged. Put in a ne w drum unit. See Replacing the drum unit on page 78.  The fuser unit may be contaminat ed. Call Bro[...]

Troubleshooti ng 113 5 White lines, bands or ribb ing across the pa ge  Check the machine's environ ment. Condit ions such as high h umidity and high temperatures may cause this print quality problem .  If the problem is not solve d after printing a few pages, put in a ne w drum unit. (See Replacing the dr um unit on page 78.) White Spot[...]

Troubleshooti ng 114 5 Black lines down the page Printed pages have toner stains down the page.  Clean the primary co rona wire inside the drum u nit by sliding the green tab. See Cleaning the corona wire on page 84.  Make sure the green tab of the primary c orona wire is at the hom e position ( a ).  The drum unit may be damaged. Put in a[...]

Troubleshooti ng 115 5 Wrinkles or crease s  Make sure that the paper is loaded pr operly. See Printing from the pap er tray (plain paper, recycled paper and thin paper only) on page 10.  Check the paper type and quality. See Acceptable paper and other print media on page 3.  Turn over the stack of pa per in the tray or try rotating the pa[...]

Troubleshooti ng 116 5 Poor fixing  Open the back cover and make sure that th e two green envelope levers on th e left and right h and sides are in the up position.  Choose Improve Toner Fixing mode in the printer driver. See Improve Print Output in Other Print Options... on page 32 (For Windows ® ) or Print Settings on page 43 (For Macintos[...]

Troubleshooti ng 117 5 Curled  Choose Reduce Paper Curl mode in the printer dr iver when you do not use our recommended p aper. See Improve Print Output in Other Print Options... on page 32 (Fo r Windows ® ) or Print Settings on page 43 (For Macint osh).  Turn the paper over in the pape r tray, and print again. (Excludi ng letterhead paper) [...]

Troubleshooti ng 118 5 Solving print problems 5 Problem Recommendation The machine prints unexpected ly or it prints garbage data.  Make sure t hat the prin ter cable is not too lon g. We recom mend that yo u use a USB cable th at is no long er than 2 meters (6.5 feet).  Make sure that the printer cable is not damage d or broken.  If you a[...]

Troubleshooti ng 119 5 Network problems (HL-2250DN / HL-2270DW only) 5 For problems concerning using your machine on a Network, see the Network User’s Guide . The latest Network User’s Guide in PDF format is available by accessing the Brother Solutions Cen ter (http://solutions.brother.com/ ). Other problems 5 For Macintosh with USB 5 Problem R[...]

120 A A Machine specifications A Note This chapter provides a summary of th e machines’ sp ecifications. For additional specifications visit http://www.brother.com/ for details. Engine A 1 The printing speed may change depending on the type of document you print. 2 Print speed may be slower when the ma chine is connected by wireless LAN (HL-2270D[...]

Appendix 121 A Controller A 1 See the Network User's Guide for details on the supported network protocols. 2 Brother original Windows ® and Ma cintosh utility for machine and print serv er ma nagement. Install from the supplied CD-ROM. 3 Brother original Windows ® utility for machine and print server management. Download from http://s olutio[...]

Appendix 122 A Software A 1 For the latest driver updates, vi sit http://solutions.brother.com /. 2 Download the printer driver for Linu x from http://solutions.brother.com/ . 3 Depending on Linux distributions, the driver may not be available. 4 The Driver Deployment Wizard automa tes the instal lation of printers in a peer-to-peer network (Windo [...]

Appendix 123 A Media specifications A 1 Legal or Folio size paper is not availabl e in some regions outside th e USA and Canada. Supplies A 1 Approx. cartridge yield is declared in accordance with ISO/IEC 19752 . 2 Drum yield is approximate, and may vary by type of use. Dimensions / weights A Model HL-2230/HL-224 0 HL-2240D HL-2270DW Media types Ma[...]

Appendix 124 A Other A 1 USB connection to PC 2 We do not recommend Toner Save Mode for pr inting Photo or Gray Scale images. Model HL-2230/HL-22 40 HL-2240D HL -2270DW Power source 110 - 120 V AC, 50 / 60 Hz Power consumption 1 (Average ) Instantaneous Peak Approx. 1056 W Printing Approx. 495 W at 25  C (77  F) Ready Approx. 65 W at 25  C[...]

Appendix 125 A Computer requirements A 1 Microsoft ® Internet Explorer ® 6.0 or greater. 2 Third party USB ports are not suppo rted. Computer Platform & Operating System Version Processor Minimum Speed Minimum RAM Recomm ended RAM Hard Disk Space to install Supported PC Interface 2 Windows ® Operating System 1 Windows ® 2000 Professiona l I[...]

Appendix 126 A Important information for choosing your pa per A This section gives information to help you choose paper to u se with this machine. Note If you use paper that is not reco mmended, a paper jam or misfeed may o ccur in the machine. Before you buy a large quantity of pape r A Make sure that the paper is suitable for the machine. Paper f[...]

Appendix 127 A Print surface A The characteristics of the face side and revers e side of a sheet of paper may vary a little. Usually, the opening side of the paper ream packag e is the print side. Follow the instructions o n the paper package. Typically, the print side is indicated by an arrow. Moisture content A Moisture content is the amount of w[...]

Appendix 128 A B5 (ISO) 176  250 mm B6 (ISO) 125  176 mm Folio 8.5  13 in. Post Card 100  148 mm Envelope DL-L 220  110 mm 3  5 3  5i n . Paper size mm in.[...]

Appendix 129 A Symbol and character sets (H L-2250DN / HL-2270DW only) A For the HP LaserJet emulation modes, you can c hoose the symbol and character sets using Web Based Management (Web browser) when connected to a ne twork. How to use Web Based Ma nagement (Web browser) A To use Web Based Management (Web browse r), follow the steps below. Note W[...]

Appendix 130 A Symbol and char acter sets list A OCR symbol sets A When you choose the OCR-A or OCR-B fo nt, the matching symbol set is always used. OCR A (0O) OCR B (1O) HP LaserJet mode ABICOMP Brazil / Portugal (13P) ABICOMP International (14P) Desktop (7J) Greek8 (8G) Hebrew7 (0H) HP German (0G) HP Spanish (1S) ISO8859 / 5 Latin / Cyrillic (10N[...]

Appendix 131 A PC-869 Greece (11G) Pi Font (15U) PS Math (5M) PS Text (10J) Roman8 (8U) Roman9 (4U) Roman Extension (0E) Russian-GOST (12R) Symbol (19M) Turkish8 (8T) UKRAINIAN (14R) Ventura Intl (13J) Ventura Math (6M) Ventura US (14J) Windings (579R) Windows 3.0 (9U) Windows Baltic (19L) W indows Cyrillic (9R) Windows Greek (9G) Windows Latin1 (1[...]

Appendix 132 A Quick reference for bar code control commands (HL-2250DN / HL-2270DW only) A The machine can print bar codes in the HP LaserJet emulation modes. Print bar codes or expanded characters A Format: ESC i n ... n Creates bar codes or expanded characters according to the segment of parameters ‘n ... n’. For more information about par[...]

Appendix 133 A This parameter selects the bar code mode as shown above. Wh en n is ‘t5’ or ‘T5’ the bar code mode (EAN 8, EAN 13, or UPC A) varies according to the number of ch aracters in the data. Bar code, expanded character, line block drawing and box drawing A This parameter chooses the bar code style as above. Wh en the EAN 8, EAN 13,[...]

Appendix 134 A This parameter shows whether the machine prints the human readable line below the bar code. Human readable characters are always printed with OCR-B font of 10 pitch and all the current character style enhancements are masked. The default setting is determi ned by the bar code mode selected by ‘t’ or ‘T’. Quiet zone A n = ‘o[...]

Appendix 135 A Bar code, expanded character, line bl ock drawing and box drawing height A n = ‘hnnn’, ‘Hnnn’, ‘dnnn’, or ‘Dnnn’ 1 EAN13, EAN8, UPC-A, ISBN (EAN13, EAN8, UPC-A), ISBN (UPC-E): 22 mm 2U P C - E : 1 8 m m 3 Others: 12 mm Expanded characters i 2.2 mm (preset) Line block drawing and bo x drawing i 1 dot This parameter sho[...]

Appendix 136 A  When FIM (US-Post Net) is selected with th e parameter ‘t3’ or ‘T3’ Characters ‘A’ to ‘D’ are valid and one digit of data can be printed. Upper-ca se and lower-case alphabet characters can be accepted.  When Post Net (US-Post Net) is selected with the para meter ‘t4’ or ‘T4’ Numbers ‘0’ to ‘9&apos[...]

Appendix 137 A  When EAN 128 set A, set B or set C is selected with t he para meter ‘t132’ or ‘T132’, ‘t133’ or ‘T133’ or ‘t134’ or ‘T134’ The same rules apply as for ‘t12’ or ‘T12’, ‘t13’ or ‘T13’, or ‘t14’ or ‘T14’. Box drawing A ESC i ... E (or e) ‘E’ or ‘e’ is a terminator. Line block d[...]

Appendix 138 A Table of Code (EAN) 128 set C A Code(EAN) 128 set C describes an original command. T he correspondence table is as follows. No. Code 128 Set C Input command Hex No. Code 128 Set C Input command Hex 0 00 NUL 0x00 52 52 4 0x34 1 01 SOH 0x01 53 53 5 0x35 20 2 S T X 0x02 54 54 6 0x36 30 3 E T X 0x03 55 55 7 0x37 40 4 E O T 0x04 56 56 8 0[...]

139 B B Brother numbers B IMPORTANT For technical and operational help, you must call the country where you boug ht the machine. Calls must be made from within that country. Register your product B Please complete the Brother Warranty Registration or, for your convenience and most efficient way to register your new product, register on-line at http[...]

140 C C Brother numbers C IMPORTANT For technical and operational help, you must call the country where you boug ht the machine. Calls must be made from within that country. Register your product C By registering your product with Brother International Corporation, you w ill be recorded a s the original owner of the product. Your registration with [...]

Appendix (for USA and Canada) 141 C Customer Service C If you have comments or sugges tions, please write us at: Service center locator (USA only) C For the location of a Brother au thorized service center, call 1-877-BROTHER (1-87 7-276-8437) or visit us on-line at http://www.brother-usa.com/service/ . Service center locations (Canada only) C For [...]

Appendix (for USA and Canada) 142 C Ordering supplies C For best quality results use only ge nuine Brother supplies, which are available at most Brot her retailers. If you cannot find the supplies you nee d and you have a Visa, MasterCard , Discover, or American Express credit card, you can order supplies directly from Brother. (You can visit us on[...]

Index 143 D D A Accessories and supplies (USA/Canada) ............ ... 142 Apple Macintosh ................. ............. ............. .... 39 , 119 B Bar code control commands ......................... .......... 132 Brother Numbers (U SA/Canada) .................. .. 140 , 141 C CARTRIDGE ERROR ......... ............. ............. ............[...]

Index 144 D R Register your product ............. ............. ............ 139 , 140 Remote Printer Console ................ ............. ............... 52 REPLACE DRUM ............ ............. ................ ...... 56 , 78 REPLACE TONER ........... ............. ............. ......... 55 , 71 Reprint ................... ............. ....[...]