Cisco Systems 6921 manual

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New Call Make a new ca ll. OK Confirm a selection. OPickup Answer a call that is ringing in an associated group. Park Store a call. Play Pla y ring tone. PickUp An swer a call that is ringing on anot her phon e in your grou p. Redi al Redia l the most recen tly diale d numbe r . Remov e Remove a c onference participant or an ent ry . Resu me Resume[...]

Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) iii Contents Your Phone 1 Cisco Uni fie d IP Phon e 6921 1 Phone Con necti ons 1 Button s and Hard ware 3 Phone Screen 5 Footstand 5 Higher Viewing Angl e 7 Lower V iewin g Angl e 8 Handset Rest 9 Cisco Uni fie d IP Phon e 6941 10 Phone Co[...]

iv OL-183 97-01 View Call Histo ry 30 View Call Record Det ails 30 Filt er Cal l Hist ory 30 Dial Fr om Call Hist ory 30 Clear Ca ll His tory 31 Delete Call Rec ord Fr om Call Hist ory 31 Prefer ences 32 Rin g Tones 32 Contra st 32 Serv ices 33 Acce ss Se rvices 33 Phone In format ion 33 View Phone Infor matio n 33 Admi nistra tor S etting s 34 Con[...]

Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) v Set up a C all Back Not ifica tion 44 Call Fo rward Al l 44 Forw ard Calls on a Prim ary Line 45 Call Pa rk 45 Park an d Retrie ve a Call Usin g Park 46 Park an d Retrie ve a Ca ll Usin g Assis ted Dire cte d Call Par k 46 Park a nd R et[...]

vi OL-183 97-01 Swap Betwee n Held and Active Ca lls on Multiple Lines 53 Put a Call on Hold by Answeri ng a New Call on Another Line 53 Determi ne if a Sh ared Line is on Hold 53 Hold Reve rsio n 53 Respond to a Hold Re version Notifi cati on 54 Hunt Gr oups 54 Sign In and Out of a Hu nt Group 54 Interc om 54 Place an Interc om C all 54 Receiv e a[...]

Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) vii Place a Ca ll wit h a Speed-Di al Code 61 Transf er 61 Transf er a Cal l to Anot her Numbe r 61 Use Direc t Tran sfer t o Connect Cal ls Acr oss Lines 62 Swap Between Calls Before Completi ng a Transf er 62 Web Dial er 62 Use Web Dial [...]

viii O L-183 97-01 Change th e Langu age for Your User Options Web Pa ges 71 Change th e Langu age for Your Pho ne Display 71 Direct ory 71 Person al Ad dress Book 72 Add a New PAB Entr y 72 Search for a P AB Ent ry 72 Edit a PAB Ent ry 72 Delet e a PAB Entry 72 Assign a F eatur e Button fo r Perso nal Add ress Bo ok 72 Fast D ial s 73 Assign a F e[...]

Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) ix Accessi bil ity Featu res 81 Heari ng Im paire d Ac cess ibility Featu res 81 Vision Imp aire d and Blind Acce ssibil ity Fe atur es 85 Mobilit y Impai red Acce ssibili ty Feat ures 87 Additi onal Infor matio n 90 Warranty 91 Cisco One [...]

x OL-183 97-01[...]

Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 1 Your Pho ne Cisco Unified IP Phone 6921 The Cis co Unifie d IP Phone 6921 prov ides the se featur es: • Phone co nnect ions • Butto ns an d ha rdware • Phone scr een • Foot stand • Hands et rest Phone Connections For yo ur phon[...]

2 OL-183 97-01 1 DC ada ptor po rt (DC4 8V). 5 Access port (10 /100 PC) connection . 2 AC-to-DC power supp ly (optional). 6 Hand set conn ection . 3 AC power w all plug (option al). 7 Anal og headset co nnecti on (optio nal). 4 Net work po rt (10/1 00 SW) connectio n. IEEE 80 2.3af powe r enabled . 192762 2 3 4 5 6 7 1[...]

Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 3 Buttons and Hardw are 1 Handse t light s trip Indica tes an incomi ng call (flashing r ed) or new voice messa ge (steady red). 2 Phone s creen Shows i nforma tion abo ut your phone s uch as direc tory nu mber , acti ve call a[...]

4 OL-183 97-01 4 T ransfer button Tr a n s f e r s a c a l l . 5 Conferen ce button Creates a conferen ce call. 6 Ho ld but ton Pl aces an active call on ho ld. 7 Navigation b ar and Select b utton The Navigation bar allows you to scroll thro ugh menus and high light items. Whe n phone is on-hoo k, dis plays pho ne numb ers from your Placed Call l [...]

Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 5 Phone Screen Footstand If your phon e is pl aced on a tabl e or de sk, th e foot stand c an be conn ected t o the b ack of the ph one fo r a higher or lower viewing angle, dependi ng on your preference. 13 V olume butto n Con[...]

6 OL-183 97-01 1 Footsta nd slots for a higher viewing angle 2 Footstand slots for a lower viewi ng angle 1 2 194407 CISCO[...]

Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 7 Higher Viewing Angle[...]

8 OL-183 97-01 Lower Viewing Angle[...]

Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 9 Handset Rest Y our syst em admi nistrator may ha ve moun ted your ph one on a wall. With a wall-m ounted phone, you might need to adj ust the handset res t to e nsure that th e recei ver wil l not slip out of the cr adle. 1 R[...]

10 OL-183 97-01 Cisco Unified IP Phone 6941 The Ci sco Unifie d IP Phone 6941 p rovid es the se fe atures: • Phone co nnect ions • Butto ns an d ha rdware • Phone scr een • Foot stand • Hands et rest Phone Connections For yo ur phone to wor k, it must be c onnec ted to the co rpora te IP tel eph ony net work. Y our syste m admi nistra tor[...]

Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 11 1 DC adaptor port (DC48V). 5 Access port (10/10 0 PC) conn ection. 2 AC-to-DC power supp ly (optional) . 6 Handset co nnecti on. 3 AC power w all plug (option al) . 7 Analog headset co nnecti on (optio nal). 4 Net work po rt[...]

12 OL-183 97-01 Buttons and Hardw are 2 ABC 1 /.@ 3 DEF 7 PQRS 4 GHI 5 JKL 6 MNO 8 TUV 9 WXYZ 0 192526 1 2 3 13 17 14 15 11 12 4 7 5 8 6 9 10 16[...]

Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 13 1 Handset light strip Indicates an incoming call (flas hing red) or new voice message (stead y red). 2 Phone s creen Shows infor mation ab out you r ph one suc h as direc tory number , active call and line status, softkey op[...]

14 OL-183 97-01 8 Navigation b ar and Select b utton The Na vigati on bar allow s you t o scrol l thro ugh men us and highl ight items. When phon e is on-hook , di splay s phon e num bers fr om your Place d Ca ll list ing (up ar row ) or yo ur sp eed di als (d own arrow) . The Selec t butt on (in the middle of th e Navi gation bar) allows you to se[...]

Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 15 Phone Screen Footstand If the ph one i s plac ed on a table o r de sk, th e footst and c an be co nnecte d to the b ack of your p hone for a higher or lower viewing angle, dependi ng on your preference. 1 Header Display s da[...]

16 OL-183 97-01 1 Footsta nd slots for a higher viewing angle 2 Footstand slots for a lower viewi ng angle 1 2 194407 CISCO[...]

Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 17 Higher Viewing Angle[...]

18 OL-183 97-01 Lower Viewing Angle[...]

Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 19 Handset Rest Y our syst em admi nistrator may ha ve moun ted your ph one on a wall. With a wall-m ounted phone, you might need to adj ust the handset res t to e nsure that th e recei ver wil l not slip out of the cr adle. 1 [...]

20 OL-183 97-01 Cisco Unified IP Phone 6961 The Ci sco Unifie d IP Phone 6961 p rovid es the se fe atures: • Phone co nnect ions • Butto ns an d ha rdware • Phone scr een • Foot stand • Hands et rest Phone Connections For yo ur phone to wor k, it must be c onnec ted to the co rpora te IP tel eph ony net work. Y our syste m admi nistra tor[...]

Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 21 1 DC adaptor port (DC48V). 5 Access port (10/10 0 PC) conn ection. 2 AC-to-DC power supp ly (optional) . 6 Handset co nnecti on. 3 AC power w all plug (option al) . 7 Headset co nnection (opti onal). 4 Net work po rt (10/1 0[...]

22 OL-183 97-01 Buttons and Hardw are 1 Handset light strip Indicates an incoming cal l (flashing red) or new voice m essage (steady red). 2 Phone s creen Shows information ab out your phone su ch as directo ry number , active call a nd line sta tus, so ftkey optio ns, sp eed dials , placed calls, a nd phone me nu lis tings . 3 Softkey b uttons Dep[...]

Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 23 4 T ransfer button T ransfe rs a call. 5 Conferen ce button Crea tes a con feren ce c all. 6 Ho ld but ton Places an active call on ho ld. 7 Navigation b ar and Select b utton The Navigation bar allows you to scroll through [...]

24 OL-183 97-01 Phone Screen Footstand If the ph one i s plac ed on a table o r de sk, th e footst and c an be co nnecte d to the b ack of your p hone for a higher or lower viewing angle, dependi ng on your preference. 12 Mute butto n T oggles the m icropho ne on o r off. When the mi crophon e is muted , the button is lit. 13 V olume butto n Contro[...]

Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 25 1 Footsta nd slots for a higher viewing angle 2 Footstand slots for a lower viewi ng angle 194406 1 2 CISCO[...]

26 OL-183 97-01 Higher Viewing Angle[...]

Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 27 Lower Viewing Angle[...]

28 OL-183 97-01 Handset Rest Y our syst em admi nistrator may ha ve moun ted your ph one on a wall. With a wall-m ounted phone, you might need to adj ust the handset res t to e nsure that th e recei ver wil l not slip out of the cr adle. 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. 2 Rotate the tab 180 de gre[...]

Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 29 Applic atio ns Phone Appli cations Phone applic ation s all ow you to ac cess th e follow ing: • Call His tory • Prefer ences • Services • Phone Inf ormat ion • Admini strat or Sett ings ( For sy stem a dmin istrator s only .)[...]

30 OL-183 97-01 View Call Hi story 1. Pres s the Applicatio ns button . 2. Select Call H isto ry . (Use the Navigatio n bar and butto n to scr oll and sele ct.) 3. Select All Line s or the line that you want to view . 4. Pres s the softkey to return to t he Call Histo ry screen. View Call R ecord Details 1. Pres s the Applicatio ns button . 2. Sele[...]

Applications Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 31 Edit Numb er Fro m C all His tory 1. Pres s the Applicatio ns button . 2. Select Call H isto ry . (Use the Navigatio n bar and butto n to scr oll and sele ct.) 3. Select All Line s or the line that you want to view . 4. Sel[...]

32 OL-183 97-01 Preferences Prefer ences all ows yo u to set these us er pr eferences : • Ring T one • Cont rast Ring Tones Y ou can custom ize h ow yo ur pho ne in dicates an incomin g call and a new v oic e mail mess age. Y ou can also adjus t the ring er vo lume for yo ur pho ne. Change R ingtone fo r a Line 1. Pres s the Applicatio ns butto[...]

Applications Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 33 Services Phone servi ces ca n inc lude spec ial pho ne fe atu res, ne twor k data , and w eb- based info rmation (suc h as stoc k quotes an d movie lis tings ). The ser vices availab le for your phone depen d on the pho ne [...]

34 OL-183 97-01 Administrator Settings For in format ion on a ccessi ng and chang ing th e Admi nistr ator Se ttings, see yo ur syst em admi nistr ator .[...]

Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 35 Contac ts Phone Conta cts The Cis co Un ified IP Phones 69 21, 6941, and 696 1 pro vide y ou with a ccess to corp orat e and pe rson al contac ts usin g thes e directo ries: • Corporate Dir ectory • Person al Di recto ry Corporate D[...]

36 OL-183 97-01 – Pres s the Speakerp hone button . – Pres s the Headset butto n . – Pick up th e ha ndset . Search for and Dial a Contact While on a Call 1. Pres s the Contacts b utton . 2. Select Corp orate Dir ectory . (Use the Navigation bar and button to scroll and select.) 3. Select any of these criter ia to searc h for a co-work er: ?[...]

Contacts Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 37 Personal Directory Options From your phone , you can use per sonal directo ry optio ns to: • Sign in and out • Add an entry • Search for an entry • Dial a number • Dele te an entr y • Edit an entry Sign In and Out o[...]

38 OL-183 97-01 3. Choose any of the fo llowing criteria to sear ch fo r an entry . (Use the Navigation bar and bu tton to scroll and sele ct.) – First name – Last name 4. Enter th e sear ch crit eria i nforma tion, then press the Submit softkey . The name displ ays. 5. Pres s the Selec t softkey . Dial a Numb er from Pe rsona l Direct ory 1. S[...]

Contacts Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 39 Fast-Dial Codes with Personal Directory Using the phone, yo u can: • Assign a fast-dial code to a Person al Directory entry • Place a call using a fast-dial code • Delete a fast-di al cod e Assign a Fast-Dial Co de to a P[...]

Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 40 Messa ges Voice Messages V oice messa ges are stored on your voicemail system . Y our company determ ines the voicemail system your phone uses . Y ou can: • Personalize your voicemai l • Chec k for voice mess ages • List en to v o[...]

Messages Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 41 Related Topics • Change the Voice Message Indicator Setting Per Line, page 66 • Change the Aud ible Voice Me ssage Indicator Setting Per Lin e, page 67 Listen to Voice Messages There are two ways you can listen to voice mes[...]

Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 42 Call ing Feat ures Feature Bu ttons and Soft keys Depend ing up on ho w your syst em ad minist rato r sets up your ph one, so me featu res in clude d in th is guide might not be available to you. This tabl e provid es informa tion abou [...]

Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 43 Auto Answer Auto Answ er prom pts your pho ne to automa ticall y answer incomi ng calls a fter one ring . Y ou r system admi nistr ator sets up Auto Answe r to work with either your speak erpho ne or headse t. Auto Answ[...]

44 OL-183 97-01 Set up a Call Back Notification 1. Pres s the Cal lbac k softkey whil e listen ing to the bu sy ton e or ring s ound. A confi rmatio n sc reen disp lays on the phone . 2. Pres s the Ex it softkey to retu rn to th e main s creen, if des ired. Y our pho ne alerts you wh en the line is fre e. 3. Pres s the Dial softkey to place the cal[...]

Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 45 Forward Calls on a Primary Line 1. Pres s the Fwd All softkey . 2. Enter th e targ et phon e number . (Depend ing on how y our voi cemail syste m is s et up , you may be able to press the Messages button to forw ard al [...]

46 OL-183 97-01 Park and Re trieve a Call Using Park 1. During a call, pres s the Park softke y . Y our phone di splay s the call pa rk numbe r where the system sto red your call. 2. Note th e cal l par k num ber disp layed on yo ur p hone sc reen. Y ou will use the number to retri eve the call. 3. Hang up. Y ou have a limited tim e to retrieve a p[...]

Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 47 Call Pickup Call Picku p allo ws y ou to an swer a cal l that is ring ing o n a co -worke r’ s pho ne by redire ctin g the c all to you r phon e. Y ou might us e Call Picku p if you share call-ha ndling tasks with co-[...]

48 OL-183 97-01 2. Enter th e grou p pi ckup nu mber . If your phone supports auto-pic kup, you are now connec ted to the call. 3. If the call ri ngs, pr ess the An swer so ftkey to conne ct to the call . Answer a Call Using Group Pic kup and a Phone Number 1. Pres s the GPickup softkey . If you h ave mu ltiple lines a nd want to pick up the cal l [...]

Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 49 Codes Code s all ow you t o pla ce a c all using a bil ling o r tra cking c ode. Y our ph one sup ports two typ es o f codes (provid ed by yo ur admi nistr ator): • Client Matte r Codes (CMC ) require you to ent er a [...]

50 OL-183 97-01 Add Another Party to You r Call to Create a Conference 1. V erify that you are on an active call (n ot on hold). 2. Pres s the Conference button . 3. Enter the p hone nu mber for the party yo u want to ad d (or p ress a sp eed-dial b utton). 4. W ait for the pa rty to answ er (or skip to step 5 wh ile th e call is rin gin g). 5. Pre[...]

Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 51 Divert Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number (set up b y your system admini strator). Divert a Call Pres s the Diver t softkey to send an active,[...]

52 OL-183 97-01 Extension Mobility Cisco E xtension Mobil ity (EM) a llows yo u to tempo rarily configu re a Cisco Unifi ed IP Ph one as y our own. A fter you s ign in to EM, the p hone ad opts you r use r profil e, inc ludin g your ph one li nes, fea tures , esta blish ed se rvices , and web -bas ed se ttin gs. Y our sy stem a dmin istra tor se ts[...]

Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 53 Hold Hold allow s you to put an active call i nto a held s tate. Hold and Resume a Call 1. T o put a call on hold , press the Hold button . The H old i con display s an d the line bu tton fl ashes green. 2. T o res ume [...]

54 OL-183 97-01 Respond to a Hold Reversion Notification Press the flashing amber lin e button or t he Answer softkey to resume the c all from hold. Hunt Groups Hunt gr oups are u sed to s hare the cal l load in organiza tion s that rece ive a lar ge numbe r of inc oming call s. Y ou r system admini strat or sets up a hunt g roup with a series of d[...]

Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 55 Receive an Intercom Call When y ou rece ive an interco m call , you hear a n inter com-ale rt ton e and yo ur ph one au to-answer s the call. Any current call activity that you are e ngaged in continues sim ultaneously [...]

56 OL-183 97-01 Related Topics • Speed Dial, page 60 • Call Park , pa ge 45 • Call Pick up, page 47 Malicious Call Ident ification Maliciou s Call Id entificat ion (MCID) all ows you to i d entify an active call as susp icious, which initiate s a series of automated tracking and notification mess ages. Trace a Suspicious Call Pres s the Malic[...]

Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 57 Mobile Conn ect Mobile Conne ct al lows yo u to us e your mobile phon e to han dle ca lls a ssocia ted wit h you r desk phon e numbe r . T o set u p Mobi le Con nect , use the User Option s web pag es to set up re mote [...]

58 OL-183 97-01 Switch an In-Progress Call From a Mobile Ph one to Your Desk Phone 1. Select a l ine o n your desk phone . 2. Hang u p the call o n your mo bile pho ne to disc onnec t the m obile phone , but not th e call . 3. Pres s the Resume so ftkey on your de sk pho ne within five to 10 seco nds and start talk ing on the desk ph one. Mute Mute[...]

Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 59 Related Topics Shared Lines, page 60 Enable Privacy on a Shared Line 1. Pres s the Pri vacy button to enab le the featur e. V isu al con firmat ion displ ays on you r phone screen for a s long as the feat ure is enabl e[...]

60 OL-183 97-01 Shared Line s Shared lin es all ow yo u to use o ne phon e num ber for mul tiple phon es. Y ou m ight have a s hared line if you have m ultiple pho nes and want one phone nu mber , s hare call -handl ing t asks with co-w orkers , or han dle ca lls on be half of a manag er . For example, if you sha re a line with a co-worker: • Whe[...]

Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 61 Place a Call with a Speed-Dia l Button (Befor e you can use sp eed-di al buttons on your phone , you mu st set up speed dial on you r User Opti ons W eb page s.) T o place a call, pres s a speed-d ial button . Place a C[...]

62 OL-183 97-01 Use Direct Tran sfer to C onnect Calls Across Lines This task requir es mul tiple phone lines. 1. V erify that you h ave two connected ca lls and that one o f the c alls i s acti ve (not on hold ). 2. Pres s the Tr a n s f e r button . 3. Press the lin e button for the oth er (held) ca ll. The tra nsfer c ompletes (the two c alls ar[...]

Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 63 5. Select Dial . The cal l is now place d on you r phone . 6. T o end a call, select Han g up or ha ng up from y our p hone. Set Up, View, o r Change W eb Dialer Preferen ces 1. Initia te a call usi ng W eb Diale r to a[...]

Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 64 User Op tions User Options Web Pages Y our Cisco Un ified IP Ph one is a networ k device tha t can sha re inform ation with oth er networ k devices in your com pany , inclu ding your persona l computer . Y ou can us e your compute r to [...]

Use r O ptio ns Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 65 6. Select Login . The C isco Unif ied C M Use r O ption s home page di splays . Fr om th is p age y ou c an s elect User Options to s elect a device, access User Settings, Directory features, your P ersonal Address Bo ok[...]

66 OL-183 97-01 Related Topics Do N ot Dist urb, page 51 Line Se tting s Line setti ngs affect a specific ph one lin e (directo ry numb er) on you r phone. Line setting s can inclu de call forwarding, visual and audio message-waiting ind icators, voice -message indi cators, ring pattern s, and other li ne-speci fic settings. Y ou can set up ot her [...]

Use r O ptio ns Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 67 6. In the Message W aiting Lamp area , choose fro m various set tin gs. T ypically , the default messa ge waiting se tting pr ompt s your phone to di spla y a st eady red l ight from th e hand set li ght str ip to indica[...]

68 OL-183 97-01 3. Select a p hone from the Na me drop -dow n me nu. 4. Select Line Sett ings . 5. If you hav e more than one dir ector y numbe r (line ) assig ned to your phone , selec t a line from the Line drop -down me nu. 6. In the Line T ext Label area, en ter a text la bel. 7. Select Save . Speed Dial on the Web Depen ding on ho w your phon [...]

Use r O ptio ns Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 69 If only one service is set up, the service open s by defaul t. If more than one serv ice is set up, select an option from th e men u on the phon e di splay . Select a service by using one of these feature buttons: (a fea[...]

70 OL-183 97-01 Chan ge a S ervic e Name 1. Sign in to you r User Option s web pa ge. 2. Sear ch fo r se rvi ces. 3. Select a se rvice na me. 4. Change the information and select Save . Add a Servic e to an Avail abl e Programmable Feature Button 1. Sign in to you r User Option s web pa ge. 2. Select User Options > Device . 3. Select a p hone fr[...]

Use r O ptio ns Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 71 Change Your PIN 1. Sign in to you r User Option s web pa ges . 2. Select User Options > User Setti ngs . 3. Enter your Curren t PIN. 4. Enter your New PIN. 5. Reenter your new PI N in the Co nfirm P IN fie ld. 6. Sele[...]

72 OL-183 97-01 Personal Addr ess Book Y ou can add, delete, or update per sonal address bo ok entri es from the Us er Optio ns web pag e. Add a New PAB Entry 1. Sign in to you r User Option s web pa ge. 2. Select User Options > Per sonal Addre ss B ook . 3. Select Add New . 4. Enter info rmation for the e ntry . 5. Select Save . Search for a PA[...]

Use r O ptio ns Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 73 2. Select User Options > Device . 3. Select a p hone fro m the Name drop -down menu. 4. Select Service URL . Y ou r system ad minist rator sets up your p hone to d isplay s ervices. For more informa tion, see your sys[...]

74 OL-183 97-01 6. Change the Fa st Dial code, if desired. 7. Select Save . Assign a Fast Dial Co de to a Phone Number Without Using a PAB Entry 1. Sign in to you r User Option s web pa ge. 2. Select User Options > Fast Dial s . 3. Select Add New . 4. Change the Fa st Dial code, if desired. 5. Enter a phone num ber . 6. Select Save . Search for [...]

Use r O ptio ns Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 75 Mobility Settings When us ing Cisc o Mobile Conn ect, y ou mus t add your mobil e and o the r phone s tha t yo u want to use to make and receive ca lls usin g the same directo ry numb ers as your desk phone . These pho n[...]

76 OL-183 97-01 – Do no t ring this d estin ation i f the c alle r is i n the bloc ked acc ess list tha t you selec t. 10. Select Save . Create an Access List 1. Sign in to you r User Option s web pa ge. 2. Select User Optio ns > Mo bility Setti ngs > Ac cess Lis ts . 3. Select Add New . 4. Enter a name to identify the a ccess lis t and a d[...]

Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 77 FAQs an d Troub lesh ooti ng Frequently Aske d Question s Q. Wh y don’ t I see the ic ons shown in the doc ument ati on on my phone sc reen? A. Ma ny of th e pho ne s creen i cons are a pplica ble onl y to th e Cis co Un ified IP Phon[...]

78 OL-183 97-01 Probl em: Meet- Me Confer ence Bu sy Tone Y ou hear a busy tone after dia lin g into a Meet-Me conference . Poss ible Cau se The co nference host has not yet joine d the co nferen ce. Solution T ry calling back again. Personal Directory Probl em: Can not Sign In to Pers onal Di rect ory Y ou are unable to sign in to your personal di[...]

FAQs and T roubleshooting Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 79 User Options Prob lem: C annot Acce ss Us er O ptions Web Pages Y ou are unabl e to acc ess your user op tions web p ages . Poss ible Cau se Y ou r password needs to be re set. Solution See your system administ[...]

Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 80 Produc t Safe ty, Se curit y, Acces sibi lity , and Rel ated Inform ati on Safety and Per formanc e Inform ation Powe r outage s and othe r devi ces can affec t your Ci sco Uni fied I P Phone . Power Outage Y our acces sibili ty to emer[...]

Product Safety , S ecurity , Accessibility , and Related Information Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 81 Cisco Prod uct Securi ty This produc t contai ns c ryptogr aphic f eatur es an d is subject to Un ited St ates and lo cal cou ntry l aws govern ing import, expor t, tr[...]

82 OL-183 97-01 2 ABC 1 /.@ 3 DEF 7 PQRS 4 GHI 5 JKL 6 MNO 8 TUV 9 WXYZ 0 OPER 192900 1 4 6 5 3 2[...]

Product Safety , S ecurity , Accessibility , and Related Information Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 83 Accessibility Feature Description Set Up Requirement 1. V isual Message Wa i t i n g I n d i c a t o r (Handset) V ie wable fr om 3 60 de grees, this visu al indicator[...]

84 OL-183 97-01 5. Hearing Aid Comp atib le (HAC) Handse t Cisco Uni fie d IP Phone ha ndse ts suppor t the following access ibility features : • Hearing-aid compatible. • Magnetic coupling of the hearin g aid. • Federa l Communi cations Commi ssion (FCC ) lou dn ess requi reme nts for the Americans with Disabilities Act (ADA). • Section 50[...]

Product Safety , S ecurity , Accessibility , and Related Information Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 85 Vision Impaired and Blind Accessibility Features Acces sibi lity f eatur es fo r the vi sion impai red a nd blin d are s uppo rted o n the C isc o Unif ied IP Phone s [...]

86 OL-183 97-01 Accessibility Feature Description Set Up Requirements 1. High-Contrast V i sual a nd Audi ble Alert o f Inco ming Call Cisco Un ified IP Ph ones pr ovide an au dibl e alert, and the handset provides a visual alert when the phone receive s an inc oming c all. Th e hand set lig ht strip flashes durin g inco ming calls and stays lit wh[...]

Product Safety , S ecurity , Accessibility , and Related Information Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 87 Mobility Impaired Accessibilit y Features Acces sibi lity f eatur es for the mob ility impai red ar e supp orte d on the Cisco Un ifie d IP Phon es 69 21, 6941, and 69[...]

88 OL-183 97-01 2 ABC 1 /.@ 3 DEF 7 PQRS 4 GHI 5 JKL 6 MNO 8 TUV 9 WXYZ 0 OPER 192901 4 3 1 2[...]

Product Safety , S ecurity , Accessibility , and Related Information Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 89 Accessibility Feature Description Set Up Requirements 1. W ell-Spaced, Illuminated Buttons Enable Easy O peration Depend ing on set u p, progr ammabl e fe atur e butto[...]

90 OL-183 97-01 Additional Information Access the most current Ci sco Unifie d IP P hone documen tatio n us ing the se UR Ls: • Cisco w ebsit e: http:/ /ww w.cisc o.com/ • Intern atio nal Ci sco web sites: http ://w ww.ci sco.c om/pub lic/c oun tries_ lang uages .shtm l • Quick st art guides for the Cisco Uni fied IP Pho nes: http ://ww w .ci[...]

Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 91 Warran ty Cisco One-Ye ar Limited Ha rdware Warranty Te rms There are speci al terms applicab le to your ha rdware w arranty and various se rvices that you can u se during the wa rranty perio d. Y our formal W arranty S tatement, includ[...]

92 OL-183 97-01[...]

Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 93 Index A AAP. See a ccessi bility features access plugins 76 services 33 access list, crea te 76 accessibility features hearing impaired 81 mobility impaired 87 vision impaired and blind 85 add PAB entry 72 personal directory contact 37 [...]

94 OL-183 97-01 Assisted Directed Call Pa rk 46 audible alert. See alerts, audible audible message indicator. See message indicators Auto Answ er description 43 with head set 43 with speakerphone 43 B BLF. See Line Status blind acce ssibility features. Se e a ccessibility features, vision imp aired browser password, change 70 Busy Lamp Features. Se[...]

Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 95 set up notification 44 Call Forward All conditional 44 description 44 set up on all lines 66 on primary line 45 unconditional 44 Call History 29 clea r 31 delete call record 31 dial from 30 edit number 31 filter 30 view 30 call log. See[...]

96 OL-183 97-01 caution, external devices 80 chan ge browser password 70 contrast 32 language phone display 71 user options web pages 71 locale phone display 71 user options web pages 71 phone line label 67 phone service name 70 phone services 69 ringtones 32 check voice mes sages 40 Cisco Mobile Conne ct. See Mobile Connect Cisco Unifie d CM User [...]

Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 97 contacts 35 button Cisco Unifie d IP Phone 6921 5 Cisco Unifie d IP Phone 6941 14 Cisco Unifie d IP Phone 6961 24 corporate direct ory 35 dial a contact 35 dial a contact while on a call 36 search for a contact 35 search for a contact w[...]

98 OL-183 97-01 user options 71 Divert description 51 redirect a call 51 DND cust omi ze 65 description 51 turn on and off 51 Do Not Disturb. See DND documentation, related 90 E edit call history number 31 fast dial s 74 PAB entry 72 personal directory contact 38 EM description 52 ena ble 52 ena ble EM 52 Privacy 59 end confer ence 50 phone service[...]

Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 99 G Group Pickup answer 47 answer with number 48 description 47 H HAC. See accessi bility feature s handset Cisco Unifie d IP Phone 6921 light strip 3 location 5 rest 9 Cisco Unifie d IP Phone 6941 light strip 13 location 14 rest 19 Cisco[...]

100 OL -18397 -01 mobility impaired 89 visually impaired and blind 86 Cisco Unifie d IP Phone 6921 4 Cisco Unifie d IP Phone 6941 14 Cisco Unifie d IP Phone 6961 23 L language change for user options web pages 71 change phone display 71 Web Dial er set tin gs 63 LED. Se e lights licensing information 90 lights amber, flashing 4 green flashing 4 ste[...]

Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 10 1 button Cisco Unifie d IP Phone 6921 5 Cisco Unifie d IP Phone 6941 14 Cisco Unifie d IP Phone 6961 24 check for 40 listen to 41 personali ze voic email 40 missed calls 29 Mobile Connect add remote destination 75 create access list 76 [...]

102 OL -18397 -01 personali ze voic email 40 phone display change l anguage 71 change line label 67 create line label 67 phone information, model 33 phone problem, report with QRT 59 phone services access 33 add to button 70 chan ge na me 70 search for 69 subscribe to 69 pickup. See Call Pickup placed calls 29 plugins 76 power outage 80 pref eren c[...]

Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 10 3 description 24 location 22 search corporate direct ory 35 fast dial s 74 PAB 72 personal directory 37 phone services 69 security, product 81 Select button. Se e Navigation bar services. See phone services set contrast 32 ringtones 32 [...]

104 OL -18397 -01 Cisco Unifie d IP Phone 6961 23 description 61 Direct Transfer 62 swap 62 troubleshooting tips 77 TTY. See accessibilit y features turn on and off DND 51 Mobile Connect 57 mute 58 U user options device line settings 66 select 65 speed dial 68 directory 71 fast dial s 73 assign a code 74 assign a code to PAB ent ry 73 assign to a f[...]

Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 10 5 Web Dialer change prefe rence s 63 description 62 MAC address 63 set up preference s 63 sign in 62 sign out 63 view pref erences 63 with Cisco Directory 62 with corporate directory 62 whispe r 54[...]

106 OL -18397 -01[...]

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