Creative DSI V.92 manual

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User’ s Manual Broadxent DSI V .92 PCI DI3631 Information in this document is subject to change without notice and does not represent a commitment on the part of Broadxent P td. Ltd. or Creati ve T echnology Ltd. The software described in this document is furnished under a license agreement and may be used or copied only in accordance with th e t[...]

Contents Introduction Before You Begin ....................................................................................... i Recording Model and Serial Numbers .................................................. i Checking System Requirements ......................................................... i Document Conventions........................[...]

Uninstalling the Modem in Windows 2000 ................................................. 4-4 Uninstalling the Modem in Windows Me .................................................... 4-5 Uninstalling the Modem in Windows XP ..................................................... 4-6 5 Modem Features Plug and Play .....................................[...]

C Service and Warranty Information Product Return ...................................................................................... C-1 Tech Support ......................................................................................... C-2 Warranty Information ............................................................................. C-3[...]

Introduction[...]

i Introduction Befor e Y ou Begin This section contains information you should know about before using this manual. Read the information carefully before proceeding further . Recording Model and Serial Numbers Yo u r modem card has a model number and a serial number . After removing the modem card from its packaging, write down its model and serial[...]

ii Document Con ve ntions This manual uses the following conventions to help y ou locate and identify the information that you need. T able i: Document con ventions Text Element Use This notepad icon indicates information that is of particular importance and should be considered before continuing. This alarm clock icon indicates that failure to ade[...]

1 1 About Your Modem[...]

About Your Modem 1-1 About Y our Modem This chapter helps you locate and identify the components of your modem. Jacks Jacks are one-hole connecting interfaces on your modem card. They allow you to attach other devices to your card. The jacks on your modem card can be seen in Figure 1-1. • Place the modem in front of you as you go through this cha[...]

2 Installing Hardware[...]

Installing Hardware 2-1 Installing Hardware Installation Steps Step 1: Pr epar e y our computer 1. T urn off y our computer and all peripheral devices. 2. T ouch a metal plate on your computer to ground yourself and to discharge any static electricity , and then unplug the power cord from the wall outlet. 3. Remo ve your computer casing. 4. Remo ve[...]

Installing Hardware 2-2 Step 2: Inser t the modem car d 1. Align the modem card with the PCI slot and press the card gently but firmly into the slot as shown in Figure 2-2. 2. Secure the modem card with the screw you had placed aside earlier . Step 3: Connect to pow er suppl y 1. Replace the computer casing. 2. Plug the power cord back into the wal[...]

Installing Hardware 2-3 Step 4: Connect to the telephone line 1. Locate the most convenient telephone w all outlet. 2. If a phone is already connected to it, unplug the telephone cable from the wall outlet. 3. Connect the telephone cable from the telephone to the Phone jack of the modem. 4. Connect one end of the telephone cable (provided) to the w[...]

Installing Hardware 2-4 Notes on T elephone Lines T o ensure that the modem works properly , know that: ❑ Y our modem cannot be used on “party lines” , nor can it be used on toll or coin-operated lines. Contact your local telephone company for help if y ou are not sure about the suitability of your telephone line. ❑ This modem is intended f[...]

3 Installing and Testing Modem Drivers[...]

Installing and Testing Modem Drivers 3-1 Installing and T esting Modem Driv ers This chapter is organized as follows: ❑ Installing the Modem Driver in Windows 95 ❑ T esting the Installation in Windows 95 ❑ Installing the Modem Driver in Windows 98/98SE ❑ T esting the Installation in Windows 98/98SE ❑ Installing the Modem Driver in Windows[...]

Installing and Testing Modem Drivers 3-2 Installing the Modem Driv er in Windows 95 1. T urn on y our computer to allow the operating system to detect the modem. 2. When the dialog box similar to Figure 3-1 appears, insert the Installation CD into your CD-ROM drive and then click the Next button. 3. When the dialog box similar to Figure 3-2 appears[...]

Installing and Testing Modem Drivers 3-3 4. When the dialog box similar to Figure 3-3 appears, click the Browse button to locate the driver files in E:DriversWin95 (where E: represents your CD-ROM drive). 5. Click the OK button. 6. When the dialog box similar to Figure 3-4 appears, click the Finish button. Figure 3-3 Figure 3-4[...]

Installing and Testing Modem Drivers 3-4 7. When the dialog box similar to Figure 3-5 appears, click the OK button. 8. When the dialog similar to Figure 3-6 appears, click the Browse button to locate the driver files in E:DriversWin95 (where E: represents your CD-ROM drive), and then click the OK button. 9. Restart y our computer to let the new s[...]

Installing and Testing Modem Drivers 3-5 T esting the Installation in Windows 95 1. Click Start -> Settings -> Control Panel . 2. Double-click the Modems icon. 3. When the Modems Properties dialog box similar to Figure 3-7 appears, click the Diagnostics tab. 4. Select the COM port that has been assigned to your mod em. 5. Click the More Info [...]

Installing and Testing Modem Drivers 3-6 Installing the Modem Driv er in Windows 98/ 98SE 1. T urn on y our computer to allow the operating system to detect the modem. 2. When the dialog box similar to Figure 3-8 appears, insert the Installation CD into your CD-ROM drive and then click the Next button. 3. When the dialog box similar to Figure 3-9 a[...]

Installing and Testing Modem Drivers 3-7 4. When the dialog box similar to Figure 3-10 appears, click the Specify a location check box, and click the Browse button to locate the driver files in E:DriversWin98 (where E: represents your CD-ROM drive). 5. Click the Next button. 6. When Windows prompts you with the message Windows has found an update[...]

Installing and Testing Modem Drivers 3-8 T esting the Installation in Windows 98/ 98SE 1. Click Start -> Settings -> Control Panel . 2. Double-click the Modems icon. 3. When the Modems Properties dialog box similar to Figure 3-12 appears, click the Diagnostics tab. 4. Select the COM port that has been assigned to your modem. 5. Click the More[...]

Installing and Testing Modem Drivers 3-9 Installing the Modem Driv er in Windows 2000 1. T urn on y our computer to allow the operating system to detect the modem. 2. When the Found New Hardware Wizard dialog box appears, click the Search for a suitable driver for my device (recommended) option, and then click the Next button. 3. When the dialog bo[...]

Installing and Testing Modem Drivers 3-10 6. When the dialog box similar to Figure 3-15 appears, click the Next button. 7. Click the Yes button. 8. When the dialog box similar to Figure 3-16 appears, click the Finish button. 9. Re start your computer to let the new settings take place. Figure 3-15 Figure 3-16[...]

Installing and Testing Modem Drivers 3-11 T esting the Installation in Windows 2000 1. Click Start -> Settings -> Control Panel . 2. Double-click the Phone and Modems icon. 3. In the Broadxent DSI V.92 PCI DI3631 WIN2K Properties dialog box, click the Diagnostics tab. 4. Click the Query Modem button to display the response status of your mode[...]

Installing and Testing Modem Drivers 3-12 Installing the Modem Driv er in Windows Me 1. T urn on y our computer to allow the operating system to detect the modem. 2. Insert the Installation CD into your CD-ROM drive. 3. When the Add New Hardware Wizard dialog box similar to Figure 3-18 appears, click the Specify the location of the driver (Advanced[...]

Installing and Testing Modem Drivers 3-13 7. When Windows prompts you with the message Windows driver file search for the device: DSI WDM MODEM ENUMERATOR , click the Next button. 8. When the dialog box similar to Figure 3-20 appears, click the Finish button. 9. Follow the remaining onscreen steps to install the rest of the drivers and to complete [...]

Installing and Testing Modem Drivers 3-14 T esting the Installation in Windows Me 1. Click Start -> Settings -> Control Panel . 2. Double-click the Modems icon. 3. When the Modems Properties dialog box similar to Figure 3-21 appears, click the Diagnostics tab. 4. Click the COM port that has been assigned to your mod em. 5. Click the More Info[...]

Installing and Testing Modem Drivers 3-15 Installing the Modem Driv er in Windows XP 1. T urn on y our computer to allow the operating system to detect the modem. Windows XP will automatically install a default driver . Y ou will, however , need to replace this default driver with the driver on the Installation CD . 2. Click Start -> Control Pan[...]

Installing and Testing Modem Drivers 3-16 10. When the dialog box similar to Figure 3-23 appears, click the Show compatible hardware option to select it, and then click ESS ES56T-PI Data Fax Modem in the Models box. 11. Click the Have Disk button. 12. When the dialog box similar to Figure 3-24 appears, click the Browse button to locate the driver f[...]

Installing and Testing Modem Drivers 3-17 15. When the dialog box similar to Figure 3-25 appears, click the Continue Anyway button. 16. Click the Finish button. 17. R estart your computer to let the new settings take place. Figure 3-25 At the time of this product’s release, Microsoft strongly encouraged companies to submit their hardware solution[...]

Installing and Testing Modem Drivers 3-18 T esting the Installation in Windows XP 1. Click Start -> Control Panel . 2. Click the Phone and Modem Options icon. 3. Click the Modems tab. 4. In the Modems tabbed page, click Broadxent DSI V.92 PCI DI3631 and then click the Properties button. 5. When the dialog box similar to Figure 3-26 appears, clic[...]

4 Uninstalling Modem Drivers[...]

Uninstalling Modem Drivers 4-1 Uninstalling Modem Drivers This chapter is organized as follows: ❑ Uninstalling the Modem in Windows 95 ❑ Uninstalling the Modem in Windows 98/98SE ❑ Uninstalling the Modem in Windows 2000 ❑ Uninstalling the Modem in Windows Me ❑ Uninstalling the Modem in Windows XP[...]

Uninstalling Modem Drivers 4-2 Uninstalling the Modem in Windows 95 1. Click Start -> Settings -> Control Panel . 2. Double-click the Add/Remove Programs icon. 3. When the Add/Remove Programs Properties dialog box similar to Figure 4-1 appears, click Uninstall Broadxent DSI Modem . 4. Click the Add/Remove button. 5. When Windows prompts you t[...]

Uninstalling Modem Drivers 4-3 Uninstalling the Modem in Windows 98/ 98SE 1. Click the Start -> Settings -> Control Panel . 2. Double-click the Add/Remove Programs icon. 3. When the Add/Remove Programs Properties dialog box similar to Figure 4-2 appears, click Uninstall Broadxent DSI V.92 PCI DI3631 . 4. Click the Add/Remove button. 5. When W[...]

Uninstalling Modem Drivers 4-4 Uninstalling the Modem in Windows 2000 1. Click Start -> Settings -> Control Panel . 2. Double-click the Add/Remove Programs icon. 3. In the Add/Remove Programs dialog box similar to Figure 4-3, click Uninstall Broadxent DSI Modem , and then click the Change/Remove button. 4. When Windows 2000 prompts you to rem[...]

Uninstalling Modem Drivers 4-5 Uninstalling the Modem in Windows Me 1. Click Start -> Settings -> Control Panel . 2. Double-click the Add/Remove Programs icon. 3. When the Add/Remove Programs Properties dialog box similar to Figure 4-4 appears, click the Install/Uninstall tab. 4. Click Uninstall Broadxent DSI Modem from the list and then clic[...]

Uninstalling Modem Drivers 4-6 Uninstalling the Modem in Windows XP 1. Click Start -> Control Panel . 2. Click the Add or Remove Programs icon. 3. In the Add or Remove Programs dialog box similar to Figure 4-5, click the Change/Remove button. 4. When Windows prompts you to remov e the modem, click the Yes button. 5. Click the Close button. 6. T [...]

5 Modem Features[...]

Modem Features 5-1 Modem F eatures Broad x ent DSI V .92 PCI D I 3631 allows y ou to fax documents, t r ansfer data and access online information easily from your computer . Some features of your Broad x ent DSI V .92 PCI D I 3631 are: Plug and Pl a y This feature allows y ou to install y o ur Broad x ent DSI V .92 PCI D I 3631 easil y , as the dev[...]

Modem Features 5-2 Video Con f e r encing Y our Broad x ent DSI V . 92 PCI D I 3631 comes complete with V .92 standard support, for use with H.32x video conferencing systems. QuickConnect This feature drastically reduces the amount of time it tak es for your Broadxent DSI V .92 PCI D I 3631 to establish a connection with y our Internet Service Pr o[...]

Modem Features 5-3 Modem-on-Hold This feature allows you to answer an incoming call even when y ou are surfing the Internet. Check with your local Internet Service Provider to ascertain that this feature is supported in your area. Modem-on-Hold suspends the data connection between your modem and the ISP so that you can pick up your phone and receiv[...]

A General Specifications[...]

General Specifications A-1 Gener al Specifications This appendix lists the general specifications of y our modem. Plug and Pla y ❑ PCI specification compliant. ❑ Plug and Play resources. Table A-1:Plug and Play Resource Information. Dependent functions Resource Information Choice 1 COM 3 I/O Port: 3E8 to 3EF IRQ: 3, 4, 5, 7, 9, 10, or 11 Choice[...]

General Specifications A-2 Data Featur es ❑ Integrated data, fax, and v oice mail modem. ❑ 56,000/54,000/52,000/50,000/48,000/46,000/ 44,000/42,000/40,000/38,000/ 36,000/34,000 ❑ 33,600/28,800/26,400/24,000/21,600/19,200/16,800/14,400/ 12,000/9,600/ 7,200/4,800/2,400/1,200/300 bps data speeds. ❑ Compatibility with the following data modem s[...]

General Specifications A-3 Fax Featur es ❑ Supports Class 1 fax commands. ❑ F ax speeds up to 14,400 bps for send and receive. ❑ Compatibility with the following fax modem tr ansmission standards: • V .17 (14400 bps) • V .21 Channel 2 (300 bps) • V .27ter (7200 bps) • V .29 (9600 bps) Vo i c e F e a t u r e s ❑ Able to record and pl[...]

B Troubleshooting[...]

Troubleshooting B-1 T roubleshooting This appendix provides tips and solutions for resolving some of the problems you might encounter with Broadxent DSI V .92 PCI DI3631 either during installation or normal use. Pr oblems with Y our Modem The modem fails to accept commands to dial or answer a call. There may be an improper telephone line connection[...]

Troubleshooting B-2 The modem cannot connect to the Internet at 56,000 bps. This may be due to line conditions in your area. Due to FCC regulations and/or line conditions, it is not always possible to achiev e the maximum data rate. To solve this problem: T ry mo ving the telephone line away from any power source, monitor , printer or computer cabl[...]

Troubleshooting B-3 Poor sound quality when using communications software. Some 32-bit sound and communications software require a Unimodem V file. Windows 95 normally installs this file. However , in some installations, the file is missing. Follow these steps to install the Unimodem V file: 1. Go to www .modemblaster .com. 2. Locate the Download D[...]

Troubleshooting B-4 Resolving Har dware Conflicts Hardware conflicts may occur when two or more peripher al devices are set to use the same I/O address, IRQ line or DMA channel. T o resolve conflicts in Windows 95, Windows 98/98SE, Windows 2000, Windows Me or Windows XP , change the resource settings of your modem or the conflicting peripheral devi[...]

Troubleshooting B-5 Resolving Conflicts in Windows 2000/ XP To run Device Manager: 1. Click Start -> Settings -> Control Panel . 2. Click the System icon. The System Properties dialog box appears. 3. Click the Hardware tab. 4. Click the Device Manager button. 5. Double-click Modem . 6. Click the name of your modem. 7. Right-click the name of [...]

Troubleshooting B-6 Pr oblems with installing Broadxent driv ers A Hardware Installation error message appears on a Windows XP operating system when a driver is being installed. At the time of this product's release, Microsoft strongly encour aged companies to submit their hardware solutions for certification. If a hardware device driv er is n[...]

C Service and Warranty Information[...]

Service and Warranty Information C-1 Service and W arr anty Information Visit our online help website for help with installation, answers to frequently asked questions, or troubleshooting tips. Our website hold a wealth of information as well as up-to-the-minute software and driver upgr ades. Pr oduct Return T o return a Creative product for a fact[...]

Service and Warranty Information C-2 T ech Suppor t BEFORE YOU CONTACT US Please fill out the following information and be seated at your computer . • Model #: _____________Serial # _____________(both found on the back of the device) • Error message on the screen and how it came about: ___________________________________________________________[...]

Service and Warranty Information C-3 W arranty Inf ormation CREA TIVE (“the manufacturer”) warrants that equipment furnished will be free from defects in material and workmanship for a period of one (1) year from the confirmed date of purchase of the product new from the retail location. Upon written notice of any such defect, the manufacturer [...]