Creative Modem manual

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Getting Started Cr eativ e Modem Blaster V .92 External DE5721 Information in this document is subject to change without notice and do es not repr esent a co mmitmen t on the p art of Creati v e T e chnology Ltd. No part of th is manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying an[...]

Creati ve End-User Softwar e License Agreement V ersion 2.5.2, July 2002 PLEASE READ THI S DOCUMENT CAREFULL Y BEF ORE INST ALLING T HE SOFTW ARE. BY INST ALLING AND USING THE SOFTW ARE, YOU A GREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT . IF YOU DO NOT A GREE T O THE TERMS OF THIS AGREEMENT , DO NO T INST ALL OR USE THE SO FTW ARE. PR OMPTL Y R[...]

9. Limitations on Using, Copying, and Modifying the Softwar e Except to the extent expressly permitted by this Agreement or by the la ws of the jurisdiction where you acquired the Softw are, you may not use, copy or modify the Softwa re. Nor may you sub-license any of your r i ghts under this Agreement. Y ou may use the software for your personal u[...]

provided by law . The provisions of this Agreement that protect the proprietar y rights of Creative will continue in force after termination. LIMITED W ARRANTY Creativ e warrants, as the sole warranty , that the disks on which the Software is furnished will be free of defects, as set forth i n the W arranty or User G uide included with the installa[...]

CONTRA CTOR/MANUF ACTURER The Contractor/Manuf acturer for the Softw are is: Creative T echnology Ltd 31, International Business Park Creativ e Resource Singapore 609921 GENERAL This Agreement is binding on you as well as your employees, employers, contractors and agents, and on any successors and assignees. Neither the Software nor any inform atio[...]

PR O VISION SET OUT UNDER THE HEADING “ST A TUTOR Y RIGHTS”. STATUTORY RIGHTS Irish law provides that certain conditions and warranties may be implied in contracts for the sale of goods and in contracts for the supply of services. Such conditions an d warranties are hereby excluded, to the extent such e xclusion, in the context of this transact[...]

Copyright Inf ormation for user s of Creative pr oducts Certain Creativ e products are designed to assist you in reproducing material for which you o wn the copyright or a re authorized to copy by the copyright owner or b y e xemption in applicable law . Unless you own the cop yright or hav e such authorization, you may be violating copyright la w [...]

Contents[...]

Contents Important Safety Instructions Power Source.. ................ ............ ................ ............. ................ ................ ............. ........... . ............. .............. ii Cleaning ................ ............. ................ ................ ............ ................ ............. ................ ......[...]

Using Modem-on-Hold .... ................ ............. ................ ................ ............. ................ .............. .. . 3-8 Fax T alk Communicator ... ............ ................ ............. ................ ................ ............. ................ . ........... ..... 3 -9 4 Uninstalling Modem Driv ers Uninstalling t[...]

Impor tant Safety Instructions[...]

Important Safety Instructions ii Impo r tant Sa f e ty Instructions P o w er Sour ce This product is specially designed for operation with in the electrical range(s) specifi ed on the provided power adapter . Any usage outside of these ranges is at your o wn risk. If you are not sure of the type of power supply to your home, consult your product de[...]

Intr oduction[...]

Intr oduction iv Intr oduction This product is in compliance with the essential requirem e nts and oth e r rel ev ant provisions of R&TTE Directi ve 1999/5/EC. Befor e Y ou Begin This section contain s information y ou should know before using this manual. Read t he information carefully before proceeding further . Recording Model Number Y our [...]

Intr oduction v Document Conv entions This manual uses the following con ventions to help you locate and identify the in formation that you n eed. T able i: Document con ventions T ext Elemen t Use This notepad icon indicates infor mation that is of particular im- portance and should be cons idered before co ntinuing. This alarm clock icon indicate[...]

1 About Y our Modem[...]

About Y our Modem 1-1 About Y our Modem Back Panel T o find out more about gettin g your modem quickly connected, see Chapter 2, “In stalling Hardware”. F igur e 1-1 The jacks and connectors on your Modem. T eleph one Line jack RS232 Connector Power Adapter Connector On/Off switch[...]

About Y our Modem 1-2 LED Displa y 1 MR Modem Ready or Self-T est in pr ogress 2 HS High Speed 3 CD Carrier Detect 4O H O f f H o o k 5 SD Send Data 6R D R e v e i v e D a t a 7 TR T erminal Ready 8 AA Auto Answer 9P W P o w e r O n[...]

2 Installing Har dwar e[...]

Installing Har dware 2-1 Installing Har dwar e Step 1: Connect to the telephone line 1. Locate the most con veniently-l ocated telephone w all outlet. 2. If a phone is already connect ed to it, unp lug the telephone cable from the wall outlet. 3. Connect the supplied telepho ne cable from the wa ll outlet to your modem’ s T elephone Line jack. F [...]

Installing Har dware 2-2 Notes on T elephone Lines T o ensure that the modem w orks properly , note that: ❑ Y our modem cannot be used on “party lines”, nor can it be used on toll or coin-ope r ated lines. Contact your local telephone company for help if y ou are not sure about the suitability of your telephone line. ❑ This modem is intende[...]

3 Installing Softwar e[...]

Installing Softwar e 3-1 Installing Softwar e This chapter is or ganized as follo ws: ❑ Installing Driv ers in W indows 98 SE/Me ❑ T esting the Installatio n in Windo ws 98 SE/Me ❑ Installing Driv ers in W indows 2000 ❑ T esting the Installatio n in Windo ws 2000 ❑ Installing Driv er s in W indo ws XP ❑ T esting the Installatio n in Win[...]

Installing Softwar e 3-2 Befor e Y ou Begin After connecting your m odem, if you see the Add New Hard war e Wizard dialogue box, click the Cancel button. Proceed with the dri v er installation for your OS. Installing Driv ers in Windows 98 SE/Me 1. Insert the Instal lati on CD into the CD-R OM driv e. 2. Click Start -> Run . 3. When a di alogue [...]

Installing Softwar e 3-3 5. Click the More Inf o button to display the response stat us of your modem. Y ou should see a dialogue box similar to Figure 3-2. If your modem is not responding, it may be due to a confl ict between the modem and ano ther pe ripheral device. T o resolve the conflict, you must chan ge the setti ngs of your modem. See “R[...]

Installing Softwar e 3-4 T esting the Installation in Windows 2000 1. Click Start -> Settings -> Control Panel . 2. In the Control P anel windo w , doub le-click the Phone and Modems i con. 3. In the Creativ e Modem Blaster V .92 DE5721 Properties dialogue box, click the Diagnostics tab . 4. Click the Query Modem button to display the respons[...]

Installing Softwar e 3-5 Installing Driv ers in Windows XP 1. When the Found New Hard ware wizard (Figure 3-5) appears click Cancel . 2. Insert the Instal lati on CD into the CD-R OM driv e. 3. Click Start -> Run . 4. When a di alogue box similar to Fig ure 3-6 appears, click the Browse b utton and locate the f ile UIUSetup.exe in E:DriversW i[...]

Installing Softwar e 3-6 T esting the Installation in Windows XP 1. Click Start -> Co ntrol Panel . 2. Click the Phone and Modem Options icon. 3. Click the Modems tab. 4. Click Cr eative Modem Blaster V .92 DE5721 and then click the Properties b utton. 5. When the dialogue box simil ar to Figure 3-7 appears, click the Diagnostics tab. 6. Click t[...]

Installing Softwar e 3-7 Installing NetW aiting In order to use the Modem On Hold functions, yo u mu st install NetW aiting. Modem On Hold is supported in W indows 98 SE, Me, 2000 and XP . 1. Click Start -> Run 2. When a di alogue box similar to Fig ure 3-8 appears, click the Bro wse button and locate the file Setup. exe in E:Netwaiting . 3. Cl[...]

Installing Softwar e 3-8 Using Modem-on- Hold 1. If a call comes in while you are on the Internet , a dialogue box similar to Figure 3-10 appears, ask ing you if you want to answer the c all. 2. Click the OK button. A dialogue box similar to Figure 3-11 appears, tel ling you that you have approximately two minutes t o complete you r call. The call [...]

Installing Softwar e 3-9 Fax T alk Communicator Fax T alk Com municator transforms your PC and mo dem into a sophisticated communications centre. Whether you're at home, in the of fice, or on the road , Fa xT alk Communi cator is designed to be po werful, easy-to-use, and provide a wide array of features to sa ve you time and make you more pro[...]

4 Uninstalling Modem Driv ers[...]

Uninstalling Modem Drivers 4-1 Uninstalling Modem Driv ers This chapter is or ganized as follo ws: ❑ Uninstalling the Modem in Windo ws 98 SE ❑ Uninstalling the Modem in Windo ws Me ❑ Uninstalling the Modem in Windo ws 2000 ❑ Uninstalling the Modem in Windo ws XP[...]

Uninstalling Modem Drivers 4-2 Uninstalling the Modem in Windows 98 SE 1. Click the Start -> Settings -> Control P anel . 2. Double-click the Add/Remo v e Pr o grams icon. The Add/Remove Pr ograms Pr operties dialogue box appears. 3. Click the Install/Uninstall tab, and then click Creati ve Modem Blaster V .92 DE5721 . 4. Click the Add/Remove[...]

Uninstalling Modem Drivers 4-3 Uninstalling the Modem in Windows Me 1. Click Start -> Settings -> Control Panel . 2. Double-click the Add/Remo ve Pr ograms icon. The Add/Remove Pr ograms Pr operties dialogue box appears. 3. Click the Install/Uninstall tab, and then click Crea tiv e Modem Blaster V .92 DE5721 . 4. Click the Add/Remove b utton.[...]

Uninstalling Modem Drivers 4-4 Uninstalling the Modem in Windows 2000 1. Click Start -> Settings -> Control Panel . 2. Double-click the Add/Remove Pr ograms icon. 3. When a dialogue box appears, click the Change or Remove Programs b utton. 4. Click Creative Modem Blaster V .92 DE5721 , and then click the Change/ Remove b utton. 5. Click the C[...]

Uninstalling Modem Drivers 4-5 Uninstalling the Modem in Windows XP 1. Click Start -> Co ntrol Panel . 2. Double-click the Add/Remo ve Pr ograms icon. 3. When a dialogue box appears, click the Change or Remove Programs b utton. 4. Click Creative Modem Blaster V .92 DE5721 , and then click the Change/ Remove b utton. 5. Click the Close button. 6.[...]

5 Modem F eatur es[...]

Modem F eatures 5-1 Modem F eatur es Besides transferring data and accessing online in formation, your Creati ve Modem Blaster has the follo wing features: Plug and Pla y This feature allows you to install your modem easily , as it is automatically conf igured. Fax es Use your modem to send and recei ve fax documents. This feature also allo ws you [...]

Modem F eatures 5-2 Video Confer encing Y our modem com es complete with V .90/V .92 standard support, for use wi th H.32x video con ferencing systems. QuickConnect This feature drastically reduces the amount of time it takes for your Modem Blaster to establish a connection with y our Internet Serv ice Provider . The characteristics of the last cal[...]

A General Specifications[...]

General Specif ications A-1 General Specifications This appendix lists your modem’ s general specifications. General Featur es ❑ Auto Fallback ❑ AT C o m m a n d s ❑ Caller ID ❑ Data/Fax/V oicemail ❑ V .80 for H.324 and H.323 ❑ Plug and Play ❑ High throughput V irtual U AR T , DTE rate up to 115,200 bps ❑ Signal Quality Monitorin [...]

General Specif ications A-2 Fax Featur es ❑ Fax speeds up to 14,400 bps for send and recei ve. ❑ Compatibility wit h the fol lowing fax modem transmission stand ards: • V .17 (14400 bps) • V .21 Channel 2 (300 bps) • V .27ter (7200 bps) • V .29 (9600 bps) V oice F eatur es ❑ Able to record and play voice me ssages ov er the telephone [...]

B B T r oubleshooting[...]

T r oubleshooti ng B-1 T r oubleshooting If you ha ve a technical problem with this product , you may wish to consult ou r self-help tool “Kno wledgebase” for on-line troubleshooting and so lutions ( www .europe.creative.com/ support ) This appendix provides tips and solutions for resolving some of th e prob lems you might encounter with Creati[...]

T r oubleshooti ng B-2 The modem or communications softwar e fails to detect that the remote user has hung up. The modem or communications software relies on the dial tone, busy tone or silence period to detect that a remote user has hung up. This detection may fail due to one of the following reasons: ❑ Y our local telephone system do es not gen[...]

T r oubleshooti ng B-3 Resolving Conflicts in Windows 98SE/ME T o run Device Manager: 1. Click Start -> Settings -> Control Panel . 2. Click the Syst em icon. The System Properties dialogue box appears. 3. Click the Device Manager tab . 4. Double-click Modem . 5. Select your mo dem and click the Properties b utton. The Properties dialogue box[...]

T r oubleshooti ng B-4 10. Click the Use A utomatic Sett ings check box to select it. If this check box is alr eady selected, you need to go to the Properties dialogue box of the conflicting peripheral device and select the same check box there. 11. Restart your system to allow W indows 2000/XP to reassign resources to your mo dem and/or the confli[...]

Cr eativ e T echnical Suppor t C[...]

C r eative T e c h nical Support C - 1 Cr eativ e T echnical Suppor t At Creativ e, in addition to giving you the best products, we are committed to supporti ng yo u by providing a comprehensiv e suite of eService options complemented by telephone support. Creati ve’ s eService options outlined be low are designed to assist you if you ha ve a que[...]

C r eative T e c h nical Support C - 2 eSer vice Options Knowledgebase * Available online - 24 hour s Creativ e's Knowledgebase empo wers you to quickly resolve your queries by using natural language support and steppin g you through targeted questions to help pi npoint the best sol ution to yo ur particular problem. The Kno wledgebase also pr[...]

C r eative T e c h nical Support C - 3 Registering y our Pr oduct In order to recei v e T echnical Support b y phone or email, it is necessary to register your product. Y ou can do this when installing you r product or , alternati vely , you can go to www .creative.com/r egister and re gister online. There are a host of other benefi ts to registeri[...]

C r eative T e c h nical Support C - 4 Asia P acific region Please contact the dealer who sold you the product. Y our dealer may be able to assist you . If you are unable to do so, contact your local authori sed distributor or the relev ant Creati ve T echnical Support Center . For details on your nearest authorised distributor and T ech nical Supp[...]

C r eative T e c h nical Support C - 5 Limited W arranty Creati ve Labs (Ireland) Limited (“Creati v e”) warrants to you, the original buyer and holder of this warranty , as it stands in the accompanying warranty card, that the ha rdware product will be free of defects in materials and workmanship for a period of two (2) y ears after the date o[...]

C r eative T e c h nical Support C - 6 Americas - Native Language suppor t pr ovided Country: Address: Te l e p h o n e : Fax : Operating Hours: W eb site: email: English Creative Labs Inc. T echnical Support, 1523 Cimarron Plaza, Stillwater, OK 74075 U.S.A. 405 742 6622 405 742 6633 9:00 a.m -6: 00 p.m Monday - Frid ay (U.S.A. Centra l time) (Clos[...]

C r eative T e c h nical Support C - 7 Eur ope - Native Language support provided Country: Address: T elephone: Fa x: Operating Hours: W eb site: email: United Kingdom Creative Labs (Ireland) Ltd., T echnical Support Dep ar tment, Ballycoolin Busin ess Park, Blanchardst own, Dublin 15, Ireland. +353 1 4333 200 +353 1 8205052 10: 30 - 19:00 CE T Mon[...]

C r eative T e c h nical Support C - 8 Creative Technical Support Centers Country: Address: Te l e p h o n e : Fax : Operating Hours: W eb site: email: Austria Creati ve Labs (Ire land) Ltd., T echnical Support Dep ar tment, Ballycoolin Busin ess Park, Blanchardst own, Dublin 15, Ireland. +353 1 43800 60 +353 1 8205052 10: 30 - 19:00 CET Monday - F[...]

C r e a ti v e T e c h n i c a l S up p o r t C -9 Creative Technical Support Centers Country: Address: Te l e p h o n e : Fa x : Operating Hours: W eb site: email: Norway C re at ive Labs (Ireland ) Lt d., T ech nical Support D epartment, Ballycoo lin Business P ark, Blanchardstown, Dublin 15, Ireland. +353 1 43332 40 +353 1 8205052 10: 30 - 19:00[...]

C r e a ti v e T e c h n i c a l S up p o r t C - 10 Asia P acific r egion - Unless ot herwise stated, suppor t is in English Country: Address: T elephone: Fax : Operating Hours: W eb site: email: Australia & New Zealand Creative Labs (Australi a) Pty Ltd. Unit 10, Discovery Cov e, 1801 Botany Road, Banksmeadow , NSW 2019, Australia Mailing Add[...]

C r e a ti v e T e c h n i c a l S up p o r t C - 1 1 Copyright © 2002 Cr eativ e T echno logy Ltd. All rights reserved. V ersion 1.00 August 2002 Mainland China Creative Hohan T echno logy Ltd (Headquarters) Creativ e P ark, No. 18, Block 2, Anhuaxili, Chaoyang District, Beijing 100011, People’ s Republic of China Mailing Addr ess: Mail Box 58,[...]