Dell 2950 manual

www .dell.com | support.dell.com Dell™ PowerEdge™ 2950 Sy stems Hardware Owner’ s Manual Book.book Page 1 Friday, February 3, 2006 11:09 AM[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important i nformation that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential da mage to hardware or loss of da ta and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for propert y damage, personal injury , or death. _____________[...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Other Information Y ou May Need . . . . . . . . . . . . . . . . . . . . . . . . 11 Accessing Sy stem Featur es During Startup . . . . . . . . . . . . . . . . . . . 12 Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . [...]

4 Contents Sy stem and Setup Password Features . . . . . . . . . . . . . . . . . . . . . . 45 Using the Sy stem Password . . . . . . . . . . . . . . . . . . . . . . . . 45 Using the Setup Password . . . . . . . . . . . . . . . . . . . . . . . . . 47 Disabling a Forgotten Password . . . . . . . . . . . . . . . . . . . . . . . . . 48 Baseboard Manage[...]

Contents 5 Sy stem Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Removing a Sy stem Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Replacing a Cooling Fan . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Removing[...]

6 Contents SCSI T ape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Removing and Installing an Internal SCSI T ape Drive . . . . . . . . . . . 86 Removing and Replacing the T ape Drive Cable Retention Bracket . . . . 88 Sy stem Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 General Memory Mo[...]

Contents 7 4 T roubleshooting Y our Sy stem . . . . . . . . . . . . . . . . . . . . 111 Safety First—For Y ou and Y our Sy stem . . . . . . . . . . . . . . . . . . . . 111 Start-Up Routine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Checking the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 T rouble[...]

8 Contents 5 Running the Sy stem Diagnostics . . . . . . . . . . . . . . . . . . 131 Using Server Administrator Diagnostics . . . . . . . . . . . . . . . . . . . 131 Sy stem Diagnostics Features . . . . . . . . . . . . . . . . . . . . . . . . . 131 When to Use the Sy stem Diagnostics . . . . . . . . . . . . . . . . . . . . . 131 Running the Sy stem[...]

Contents 9 Before Y ou Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

10 Contents Book.book Page 10 Friday, Fe bruary 3, 2006 11:09 AM[...]

About Y our Sy stem 11 About Y our Sy stem This section describes the physical, firmware, and softwar e interface features that provide and ensure the essential functioning of your system. The ph ysical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability . The system firmwar e, applica[...]

12 About Y our Sy stem • Updates ar e sometimes included with the system to describe changes to the system, softwar e, and/or documentation. NOTE: Alway s check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or r eadme files may be included to provide last-[...]

About Y our Sy stem 13 Front-Panel Features and Indicators F igure 1-1 shows the controls, indicators, and connector s located behind the optional rack bezel on the system's front panel. Figure 1-1. Front-Panel Features and Indicators 4 5 0 2 3 1 6 5 4 3 2 1 8 7 T able 1-2. Front-Pane l LED Indicators, B uttons, and Connectors Item Indicator ,[...]

14 About Y our Sy stem 4 LCD panel P rovides system ID, status information, and system error messages. The LCD lights during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system. The LCD lights amber wh[...]

About Y our Sy stem 15 Hard-Drive Indicator Codes The hard-drive carriers have two indicators—the drive- activity indicator and the drive-status indicator . See F igure 1-2. In R AID configurations, the drive-status i ndicator lights to indicate th e status of the drive. In non-R AID configurations, only th e drive-activity indicator lights; the [...]

16 About Y our Sy stem T able 1-3 lists the drive indicator patterns for R AID hard drives. Differ ent patterns are displayed as drive events occur in the system. F or example, if a hard driv e fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being pr epared for removal" pattern appe[...]

About Y our Sy stem 17 Back-Panel Features and Indicators F igure 1-3 shows the controls, indicators, and co nnectors located on the system's back panel. Figure 1-3. Back-Panel Features and Indicators Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a sp[...]

18 About Y our Sy stem Power Indicator Codes The power button on the front panel controls the po wer input to the system's power supplies. The power indicator lights green when the system is on. The indicators on the redundant powe r supplies show whether power is pr esent or whether a power fault has occurred (see F igur e 1-4). T able 1-4 li[...]

About Y our Sy stem 19 NIC Indicator Codes Each NIC on the back panel has an indicator that pr ovides information on networ k activity and link status. See F igure 1-5. T able 1-5 lists the NIC indicator codes. Figure 1-5. NIC Indicators LCD Status Messages The system's control panel LCD provides status messages to signify when the system is o[...]

20 About Y our Sy stem T able 1-6. LCD Status Messages Code T ext Causes Corrective Actions N/A SYSTEM NAME A 62-character string that can be defined by the user in the System Setup program. The SYSTEM NAME displays under the following conditions: • The system is powered on. • The power is off and active POST errors are displayed. This message [...]

About Y our Sy stem 21 E1410 CPU # IERR Specified microprocessor is reporting an internal error . See your system’s Information Update T ech Sheet located on support.dell.com for the most current system information. If problem persists, see "Getting Help" on page 147. E1414 CPU # Thermtrip Specified microprocessor is out of acceptable t[...]

22 About Y our Sy stem E1422 CPU Machine Chk The system BIOS has reported a machine check error . See "Getting Help" on page 147. E1610 PS # Missing No power is available from the specified power supply ; specified power supply is improperly installed or faulty . See "T roubleshooting P ower Supplies" on page 118. E1614 PS # Sta[...]

About Y our Sy stem 23 E1711 PCI PERR B## D## F## PCI PERR Slot # The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##. The system BIOS has reported a PCI parity error on a component that resides in the specified PCI slot. Remove and reseat the PCI expansion car ds.[...]

24 About Y our Sy stem E1811 HDD ## Rbld Abrt The specified hard drive has experienced a r e build abort. See "T roubleshooting a Hard Drive" on page 124. If the problem persists, see your R AID documentation. E1812 HDD ## Removed The specified hard drive has been removed from the system. Information only . E1913 CPU & Firmware Mismat[...]

About Y our Sy stem 25 E2016 Int Controller Interrupt controller failure. Se e "Getting Help" on page 147. E2017 Timer Fail Timer r efresh failure. See "Getting Help" on page 147. E2018 Prog Timer P rogrammable interval timer error . See "Getting Help" on page 147. E2019 Parity Error P arity error . See "Getting H[...]

26 About Y our Sy stem E2111 SBE Log Disable Crd # DIMM ## The system BIOS has disabled memory single-bit error (SBE) logging, and will not resume logging further SBEs until the system is rebooted. "##" repr esents the DIMM implicated by the BIOS. If no memory riser card is pr esent, the "Crd #" string is left out of the message[...]

About Y our Sy stem 27 Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very pr ecise fault condit ion that is easily corrected. F or example, if the code E1418 CPU_1_Presence appears, you know that a microprocessor is not installed in socket 1. In contrast, you might be able to determine the proble[...]

28 About Y our Sy stem Sy stem Messages System messages appear on the screen to notify you of a possible problem with t he system. T able 1-3 lists the system messages that can occur and the probab le cause and corrective action for each message. NOTE: If you receive a sy stem message that is not listed in T able 1-3, check the documen tation for t[...]

About Y our Sy stem 29 DIMMs must be populated in sequential order beginning with slot 1. The following DIMM is electrically isolated: DIMM x. The specified DIMM is inaccessible to the system due to its location. DIMMs must be populated in sequential order , beginning with slot 1. P opulate 2, 4, or 8 DIMMs sequentially beginning with slot 1. See &[...]

30 About Y our Sy stem Error: Incorrect memory configuration. DIMMs must be installed in pairs of matched memory size, speed, and technology. Mismatched or unmatched DIMMs installed; faulty or improperly seated memory module(s). Ensure that all pairs of memory modules are of the same type and size and that they are properly installed. See "Sys[...]

About Y our Sy stem 31 Memory address line failure at address , read value expecting value F aulty or improperly installed memory modules. See "T roubleshooting System Memory" on page 120. Memory double word logic failure at address , read value expecting value Memory odd/even logic failure at address, read value expecting value Memory wr[...]

32 About Y our Sy stem PCIe Degraded Link Width Error: Embedded Bus# nn /Dev# nn /Func n Expected Link Width is n Actual Link Width is n F aulty or improperly installed PCIe card in the specified slot. Reseat the PCIe card in the specified slot number . See "Expansion Cards" on page 76. If the problem persists, see "Getting Help"[...]

About Y our Sy stem 33 ROM bad checksum = address Expansion card improperly installed or faulty . Reseat the expansion car d(s). Ensure that all appropriate cables are secur ely connected to the expansion car d(s). If the problem persists, see "T roubleshooting Expansion Cards" on page 127. Sector not found Seek error Seek operation faile[...]

34 About Y our Sy stem Timer chip counter 2 failed F aulty system board. See "Getting Help" on page 147. Unsupported CPU combination Microprocessor(s) is not supported by the system. Install a supported microprocessor or microprocessor combination. See "P rocessors" on page 93. Unsupported CPU stepping detected Utility partition[...]

About Y our Sy stem 35 W arning Messages A warning message alerts you to a po ssible problem and prompts you to respond befor e the system continues a task. F or example, before you format a disk ette, a message will warn you that you may lose all data on the diskette. W arning messages usually interrup t the task and require you to r espond by typ[...]

36 About Y our Sy stem Book.book Page 36 Friday, Fe bruary 3, 2006 11:09 AM[...]

Using the Sy stem Setup Program 37 Using the Sy stem Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Reco rd the information for futur e reference. Y ou can use the System Setup program to: • Change the system configuration stored in NVR A M aft[...]

38 Using the Sy stem Setup Program Using the Sy stem Setup Program T able 2-1 lists the k eys that you use to view or ch ange information on the System Setup program scr eens and to exit the program. NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the sy stem. Sy stem Setup Options Main[...]

Using the Sy stem Setup Program 39 Figure 2-1. Main Sy stem Setup Program Screen T able 2-2 lists the options and desc riptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the Sy stem Setup program change base d on the sy stem configuration. NOTE: The Sy stem Setup program defaults are liste[...]

40 Using the Sy stem Setup Program Boot Sequence Determines the or der in which the system searches for boot devices during system startup. Available options ca n include the disk ette drive, CD drive, hard drives, and network. If you have installe d a RA C, additional options such as virtual floppy and virtual CD-ROM may be present. NOTE: Sy stem [...]

Using the Sy stem Setup Program 41 CPU Information Screen T able 2-3 lists the options and descriptions for the information fields that appear on the CPU Information screen. T able 2-3. CPU Information Screen Option Description Bus Speed Displays the bus speed of the processors. Logical Processor ( Enabled default) Displays when the processors supp[...]

42 Using the Sy stem Setup Program Integrated Devices Screen T able 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. T able 2-4. Integrated Devices Screen Options Option Description Integrated SAS Controller ( Enabled default) Enables or disables the integrated SAS controller . Embedded[...]

Using the Sy stem Setup Program 43 Serial Communication Screen T able 2-5 lists the options and descriptions for the information fields that appear on the Serial Communication screen. Sy stem Security Screen T able 2-6 lists the options and descriptions for the information fields that appear on the System Security screen. T able 2-5. Serial Communi[...]

44 Using the Sy stem Setup Program Exit Screen After you press <Es c> to exit the System Setup program, the Exit screen displays the following options: • Save Changes and Exit • Discard Changes and Exit • Return to Setup P assword Status Setting the Setup P assword option to Enabled pr events the system password from being changed or di[...]

Using the Sy stem Setup Program 45 Sy stem and Setup Password Features NOTICE: The password features provide a basic level of security for the data on your sy stem. If your data requires more security , use additio nal forms of protection, such as data encryption programs. NOTICE: Anyone can access the data stored on your sy stem if you leav e the [...]

46 Using the Sy stem Setup Program The password assignment is not case-sensitive. Howeve r , certain k ey combinations are not valid. If you enter one of these combinations, the system beeps. T o erase a character when entering your password, press <Backspace> or the left-arrow k ey . NOTE: T o escape from the field without assigning a sy ste[...]

Using the Sy stem Setup Program 47 Deleting or Changing an Existing Sy stem Password 1 When prompted, press <Ctrl><Enter> to disable the e xisting system password. If you are ask ed to enter your setup pa ssword, contact your network administrator . 2 Enter the System Setup program by pressing <F2> during POST . 3 Select the Syste[...]

48 Using the Sy stem Setup Program If you do not enter the correct passwor d in three atte mpts, the system lets you view , but not modify , the System Setup screens—with the following e xception: If System P assword is not set to Enabled and is not locked through the P assword Status option, you can assign a syste m password (however , you canno[...]

Using the Sy stem Setup Program 49 Entering the BMC Setup Module 1 T urn on or restart your system. 2 P ress < Ctrl-E > when prompted after POST . If your operating system begins to load before you pr ess < Crtl-E >, allow the system to finish booting, and then restart your system and try again. BMC Setup Module Options F or information[...]

50 Using the Sy stem Setup Program Book.book Page 50 Friday, Fe bruary 3, 2006 11:09 AM[...]

Installing Sy stem Components 51 Installing Sy stem Components This section describes how to insta ll the following system components: • Hard drives • P ower supplies • System fans • Cooling shroud • F an brackets • SAS controller daughter card • R AID battery • Expansion cards • Expansion card cage • R AC card • Optical, disk[...]

52 Installing Sy stem Components Inside the Sy stem CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer , and protecting a gainst electrostatic dis[...]

Installing Sy stem Components 53 The system board holds the system's control circuitry and other electronic components. Several hardwar e options, such as the microprocessors and memory , ar e installed directly on the system board. The e xpansion- card cage containing the left riser accommodates up to two full-length PCIe or PCI- X expansion [...]

54 Installing Sy stem Components Figure 3-2. Removing the Front Bezel Replacing the Front Bezel T o replace the front bezel, perform the above steps in r everse. Opening and Closing the Sy stem CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product[...]

Installing Sy stem Components 55 Closing the Sy stem 1 Lift up the latch on the cover . 2 Place the cover on top of the system and offset the cover slightly b ack so that it clears the chassis J hooks and lays flush on the system chassis. See F igure 3-3. 3 P u sh down the latch to lever the cover into the closed position. 4 Rotate the latch releas[...]

56 Installing Sy stem Components Before Y ou Begin Hard drives ar e supplied in special hot-pluggable driv e carriers that fit in the hard-drive bays. Depending on your configuration, you received one of the following two drive carrier types: • SA T A drive carrier — Usable only with a SA T A har d drive. • SA T Au drive carrier — Usable wi[...]

Installing Sy stem Components 57 Installing a Drive Blank The process for installing a drive blank depends on whether your system is confi gured with 3.5-inch or 2.5-inch hard drives. F or 3.5-inch hard drive configurations, the drive blank is keyed to ensure corr ect insertion into the drive bay . T o install a 3.5-inch drive blank, insert and rot[...]

58 Installing Sy stem Components Figure 3-4. Installing a Hot-Plug Hard Drive b Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place. 4 Replace the front bezel, if it was removed in step 1. Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carri[...]

Installing Sy stem Components 59 Installing a SAS Hard Drive Into a SA T Au Drive Carrier NOTE: SAS hard drives must be installed on ly in SA T Au drive carriers. The SA T Au drive carrier is labeled "SA T Au" and also has marks in dicating the SAS and SA T A mounting screws. 1 Insert the SAS hard drive into the har d-drive carrier with t[...]

60 Installing Sy stem Components Installing a SA T A Hard Drive Into a SA T A Drive Carrier NOTE: SA T A hard drives that connect direct ly to the SAS backplane must be installed in SA T A drive carriers (labeled "SA T A"). Only SA T A hard drives with interposer cards can be installed in SA T Au drive carriers. 1 Insert the SA T A hard d[...]

Installing Sy stem Components 61 Installing a SA T A Hard Drive and Interposer Card Into a SA T Au Hard-Drive Carrier NOTE: When you install a SA T A ha rd drive into a SA T Au drive carrier , you must install an inter poser card onto the back of the hard drive. The SA T Au drive carrier is labeled "SA T Au " and also has marks indi catin[...]

62 Installing Sy stem Components Figure 3-7. Installing a SA T A Hard Drive and Interposer Card Into a SA T Au Drive Carrier Power Supplies Y our system supports one or two power supplies rated at an output of 75 0 W . If only one power supply is installed, it must be installed in the left power supp ly bay (1). If two power supplies are installed,[...]

Installing Sy stem Components 63 Removing a Power Supply NOTICE: The sy stem requires one power supply for the sy stem to operate normally . The sy stem is in the redundant mode when two power supplies are in stalled and both power supplies are connected to an AC power source. Remove and replace only one power supply at a time in a sy stem that is [...]

64 Installing Sy stem Components Figure 3-8. Removing an d Installing a Power Supply Replacing a Power Supply 1 W ith the power -supply handle in the extended positi on, slide the new power supply into the chassis. See F igure 3-8. 2 Rotate the handle down until it is completely f lush with the power -supply faceplate and the orange snap engages. S[...]

Installing Sy stem Components 65 Installing the Power Supply Blank T o install the power supply blank, insert the tab on the right edge of the blank into the slot in the power supply bay wall. Rotate the blank into the power su pply bay and secur e with the Phillips screw . Sy stem Fans The system includes four ho t-pluggable cooling fans. Removing[...]

66 Installing Sy stem Components Figure 3-9. Removing and Installing a Cooling Fan Replacing a Cooling Fan 1 Ensure that the fan handle is upright and lower the fan into its fan cage until the fan is fully seated. Then lower the fan handle until it snaps into place. See F igure 3-9. 2 Close the system. See "Closing the System" on page 55.[...]

Installing Sy stem Components 67 Removing the Cooling Shroud 1 The cooling shroud is secured with a latch at the end of the shroud. Release the latch by pulling it towards the outside wall of the chassis. See F igur e 3-10. 2 Rotate the shroud upward and towar d the front of th e system on its hinges, and then lift the shroud out of the system. Fig[...]

68 Installing Sy stem Components Fan Brackets Removing the Fan Bracket CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer , and protecting a gains[...]

Installing Sy stem Components 69 Figure 3-11. Removing an d Installing the Fan Bracket Replacing the Fan Bracket 1 Insert the two tabs on the right side of the fan bracket into the two slots on the system boar d tray . 2 Gently rotate the left end of the fan bracket do wnwar d into the system until the release latch and plastic clip fully engage. 3[...]

70 Installing Sy stem Components configuration. Although the cabling for the two type s of daughter car d s is different (the SAS controller daughter card has only one connector , while the SAS R A ID controller daughter card has two), both cards install into the sideplane as described below . T he SAS R AID controller daughter card is shown in F i[...]

Installing Sy stem Components 71 Figure 3-12. Installing a SA S Controller Daughter Card 6 Attach any cables from the SAS controller daughter card to the backplane, r eferring to F igure 3-13, F igure 3-14, F igure 3-15, or F igure 3-16 for the cab ling guidelines for your system’s card and backplane configuration. 1 SAS controller daughter card [...]

72 Installing Sy stem Components SAS and SAS RAID Controller Daughter Card Cabling Guidelines Figure 3-13. SAS Controller Daug hter Card Cabling With all Backplanes Figure 3-14. SAS RAID Controller Daughter Card Cabling With 3.5-inch x6 Backplane 1 SAS controller daughter card 2 SAS controller 0 3 SAS backplane A 4 backplane 1 SAS controller 0 2 SA[...]

Installing Sy stem Components 73 Figure 3-15. SAS RAID Controller Daughter Card Cabling With 3.5-inch x4 Backplane Figure 3-16. SAS RAID Controller Daughter Card Cabling With 2.5-inch x8 Backplane 1 SAS controller 0 2 SAS RAID controller daughter card 3 SAS controller 1 4 SAS backplane A 5 3.5-inch x4 backplane 1 SAS controller 0 2 SAS RAID control[...]

74 Installing Sy stem Components Removing a SAS Controller Daughter Card 1 Disconnect any battery connectors if applicable. 2 Disconnect the control panel cable. See "Rem oving the Control P anel Assembly" on page 105 3 Disconnect any SAS cables from the card. 4 Gently press down on the r elease tab while sliding the SAS controller daught[...]

Installing Sy stem Components 75 Figure 3-17. Installing a RAID Battery Removing a RAID Battery 1 Disconnect the cable between the R AID battery and the SAS R AID controller daughter card. See F igure 3-17. 2 P ress down and to the left on the battery carrier to disengage the carrier from the chassis battery carrier slots. 3 Gently pulling back the[...]

76 Installing Sy stem Components Configuring the Boot Device NOTE: Sy stem boot is not supported fr om an external device attached to a SAS or SCSI adapter . See support.dell.com for the latest support in formation about booting from external devices. If you plan to boot the system from a hard drive, the drive must be attached to the primary (or bo[...]

Installing Sy stem Components 77 4 Open the expansion-car d guide latch and remove the filler brack et. See F igure 3-18. 5 Install the expansion car d: a If the expansion car d is full length, align its fron t edge with the front card guide. See F igure 3-18. b P osition the e xpansion card so that the card-edge connector aligns with the e xpansio[...]

78 Installing Sy stem Components Removing an Expansion Card CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer , and protecting a gainst electrost[...]

Installing Sy stem Components 79 Figure 3-19. Installing and Remo ving the Expansion-Card Cage 6 Lift the cage straight up to clear the chassis. See F igure 3-19. Replacing the Expansion-Card Cage CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Prod[...]

80 Installing Sy stem Components Installing a RAC Card CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer , and protecting a gainst electrostatic [...]

Installing Sy stem Components 81 6 Align the front edge of the R AC card with the two front plastic r etention standoffs adjacent to the R AC system board connector , and press down the side of the car d until it is fully seated. See F igure 3-20. When the front of the card is fully seated, th e plastic standoff snaps over the edge of the car d. 7 [...]

82 Installing Sy stem Components Figure 3-21. Removing and Ins talling the Optical Drive T ray Installing the Optical Drive 1 Align the optical drive tray with its opening in the front panel. The optical drive opening is above the hard-drive slots on the far right, or the fle x bay , depending on your system’s drive configuration (the hard-drives[...]

Installing Sy stem Components 83 Diskette Drive Removing the Diskette Drive From the Sy stem CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer , [...]

84 Installing Sy stem Components Figure 3-22. Installing and Removing the Diskette Drive From the Sy stem Installing the Diskette Drive Into the Sy stem CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform at[...]

Installing Sy stem Components 85 7 Replace the front bezel if removed in step 2. See "Replacing the F ront Bezel" on page 54. 8 Reconnect the system and peripherals to their electrical outlets. Removing the Diskette Drive From the Drive Carrier 1 Remove the diskette drive from the system. See "R emoving the Disk ette Drive F rom the [...]

86 Installing Sy stem Components SCSI T ape Drive This section describes how to configure and install an internal SCSI tape drive. NOTE: Installing a SCSI tape drive require s an optional SCSI controller card. Removing and Installing an Internal SCSI T ape Drive NOTICE: See "Protecting Against Electrostatic Discharge" in the safety inst r[...]

Installing Sy stem Components 87 4 P repare the tape drive for installation. Ground yourself by touching an unpainted metal su rface on the back of th e system, unpack the drive (and controller card, if applicable), and compar e the jumper and switch settings with those in the drive documentation. 5 Aligning the four holes on the tape dr ive with t[...]

88 Installing Sy stem Components Removing and Replacing the T ape Drive Cable Retention Bracket The optional tape drive available with the 3.5" x4 and 2.5" x8 backplane confi gurations connects to the system board through an e xpansion card plugged into one of the PCI e xpansion card slots. The tape drive cable is routed along the right s[...]

Installing Sy stem Components 89 Sy stem Memory Y ou can upgrade your system memory to a maxi mum of 32 GB by installing 533MHz or 667MHz fully buffered (FB) DDR II memory modules in sets of 256-MB, 512-MB, 1-GB, 2-GB, or 4-GB. The eight memory sockets ar e located on the system board unde r the cooling shroud adjacent to the power supply bays. See[...]

90 Installing Sy stem Components Non-Optimal Memory Configurations System performance can be affected if your memory configuration does not conform to the preceding installation guidelines. Y our system may issue an error message during startup stating that your memory configuration is non-optimal. Memory Sparing Support The system supports memory [...]

Installing Sy stem Components 91 NOTICE: Never remove the memory cooling shroud without first powering do wn the sy stem. Overheating of the sy stem can develop quickly resulting in a sh utdown of the sy stem and the loss of data. 4 Locate the memory module sockets on the system board. See F igur e 6-2. CAUTION: The DIMMs are hot to the touch for s[...]

92 Installing Sy stem Components 9 Replace the memory cooling shroud. See "In stalling the Cooling Shroud" on page 67. NOTICE: Never operate your sy stem with the memory coolin g shroud removed. Over heating of the sy stem can develop quickly resultin g in a shutdown of the sy s tem and the loss of data. 10 Close the system. See "Ope[...]

Installing Sy stem Components 93 Activating the Integrated NIC TOE T o add TCP/IP Offload Engine (TOE) functionality to the system’s integrated NIC, install the TOE NIC hardwar e key in the TOE_KEY sock et on the system board ( see F igure 6-2.) Processors Y ou can upgrade your processor(s) to take advantage of futur e options in speed and functi[...]

94 Installing Sy stem Components Figure 3-28. Installing and Removing the Heat Sink 7 W ait 30 seconds for the heat sink to loosen from the processor . 8 Open the other heat sink retention lever . 9 If the heat sink has not separated from the processor , carefully rotate the heat sink in a clockwise, then counterclockwise direction until it r eleas[...]

Installing Sy stem Components 95 Figure 3-29. Installing and Removing a Processor 13 Lift the processor out of the socket and leave the r elease lever up so that the socket is r eady for the new processor . NOTICE: Be careful not to bend any of the pi ns on the ZIF socket when removing the processor . Bending the pins can permanently damage the sy [...]

96 Installing Sy stem Components 4 Install the heat sink. NOTE: If you did not receive a replace ment heat sink, use the heat sink that you removed in step 10. a If you receive a heat sink and pr e-applied thermal grease with your processor kit, r emove the protective sheet from the thermal grea se layer on top of the heat sink. If you did not rece[...]

Installing Sy stem Components 97 3 Locate the battery socket. See "System Board Connectors" on page 137. NOTICE: If you pry the battery out of its so cket with a blunt object, be careful not to touch the sy stem board with the object. Ensure that the object is inserted between the battery and the socket be fore you attempt to pry out the [...]

98 Installing Sy stem Components 8 Enter the System Setup program to confirm that the battery is operating properly . See "Entering the System Setup P rogram" on page 37. 9 Enter the correct time and date in the System Setup program's Ti m e and Date fields. 10 Exit the System Setup program. 11 T o test the newly installed battery , [...]

Installing Sy stem Components 99 Figure 3-31. Replacing th e Left Riser Board Installing the Left Riser Board CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working insid[...]

100 Installing Sy stem Components Removing the Central Riser Board CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer , and protecting a gainst el[...]

Installing Sy stem Components 101 Sideplane Board Removing the Sideplane Board CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer , and protecting[...]

102 Installing Sy stem Components Figure 3-33. Sideplane Removal and Installation Installing the Sideplane Board CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working in[...]

Installing Sy stem Components 103 SAS Backplane Board Removing the SAS Backplane Board CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer , and pr[...]

104 Installing Sy stem Components Figure 3-34. SAS Backplane Board Removal Installing the SAS Backplane Board CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working insid[...]

Installing Sy stem Components 105 7 Reinstall the SAS controller daughter card. See "I nstalling a SAS Controller Daughter Card" on page 70. 8 Reattach the SAS controller daughter card cables and the control panel cable. See "SAS and SAS R AID Controller Daughter Card Cabling Guidelines" on page 72. 9 Reinstall the hard drives. [...]

106 Installing Sy stem Components b Using a T10 T orx driver , remove the two scr ews that secure the display module to the system chassis. c Remove the display module from the chassis cutout. Figure 3-35. Control Panel Removal Installing the Control Panel Assembly 1 Insert the display module into the chassis cuto ut and secure with the two T orx s[...]

Installing Sy stem Components 107 4 Connect the display module cable to the control panel board. See F igur e 3-35. 5 Connect the control panel cable to the control panel board. See F igur e 3-35. 6 Close the system. See "Closing the System" on page 55. 7 Reconnect the system to the power source and turn on the system and attached periphe[...]

108 Installing Sy stem Components Figure 3-36. Sy stem Board Removal Installing the Sy stem Board CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the comput[...]

Installing Sy stem Components 109 5 Replace the sideplane. See "Instal ling the Sideplane Board" on page 102 6 Reinstall the TOE key , if applicable. See F igure 6-2 for the TOE key’s location. 7 Replace the heatsink(s) and microprocessor(s) . See "Installing a P rocessor" on page 95. 8 Replace the memory modules. See "In[...]

110 Installing Sy stem Components Book.book Page 110 Friday, February 3, 2006 11:09 AM[...]

T roubleshooting Y our Sy stem 111 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem T o perform certain procedures in this document, you must r emove the system cover and work inside the system. While working inside t he system, do not attempt to service the system ex cept as explained in this guide and elsew her e in your s[...]

112 T roubleshooting Y our Sy stem Checking the Equipment This section provides troubleshooting procedures for e x ternal devices attached to the system, such as the monitor , keyboar d, or mouse. Before you perform an y of the procedures, see "T roubleshooting External Connections" on page 112. T roubleshooting IRQ Assignment Conflicts M[...]

T roubleshooting Y our Sy stem 113 T roubleshooting the Video Subsy stem Problem • Monitor is not working properly . • Video memory is faulty . Action 1 Check the system and power co nnections to the monitor . 2 Determine whether the system has an expans ion car d with a video output connector . In this system configuration, the monitor cable s[...]

114 T roubleshooting Y our Sy stem 4 R un the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131. If the problem is not resolved, see "Getting Help" on page 147 . T roubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning proper[...]

T roubleshooting Y our Sy stem 115 T roubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly . Action 1 T urn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cab le, and turn on the system and the serial device. If the probl[...]

116 T roubleshooting Y our Sy stem T roubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 R un the appropriate online diagnostic test. Se e "R unning the System Diagnostics" on page 132. 2 Check the appropriate indicator on the NIC co nnector . See "NIC Indicator Codes" on page 19. • If the link indic[...]

T roubleshooting Y our Sy stem 117 3 Remove all expansion car ds installed in the syste m. See "Removing an Expansion Card" on page 78. 4 Let the system dry thoroughly for at least 24 hours. 5 Close the system. See "Opening and Closing the System" on page 54. 6 Reconnect the system to the electrical outlet, a nd turn on the syst[...]

118 T roubleshooting Y our Sy stem T roubleshooting the Sy stem Battery Problem • System message indicates a problem with the battery . • System Setup program loses system configuration information. • System date and time do not remain curr ent. NOTE: If the sy stem is turned off for long pe riods of time (for weeks or month s), the NVRAM may[...]

T roubleshooting Y our Sy stem 119 NOTICE: Y ou can hot-plug the power supplies. One power supply must be installe d for the sy stem to operate. The sy stem is in the redundant mode when two power supplies are installed. Remove and install only one power supply at a time in a sy stem that is powere d on. Operating the sy stem for extended periods o[...]

120 T roubleshooting Y our Sy stem Action CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing any procedure, see your Product Information Guide for complete information about safety pr ecautions, working inside the computer and protecting agai[...]

T roubleshooting Y our Sy stem 121 3 Enter the System Setup program and check the sy stem memory setting. See "Entering the System Setup P rogram" on page 37. If the amount of memory installed matche s the system memory setting, go to step 11. 4 Remove the bezel. See "F ront Bezel" on page 53. 5 T urn off the system and attached[...]

122 T roubleshooting Y our Sy stem Action CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing any procedure, see your Product Information Guide for complete information about safety pr ecautions, working inside the computer and protecting agai[...]

T roubleshooting Y our Sy stem 123 23 Repeat step 17 through step 23 until all expansion car ds are reinstalled or one of the e xpansion cards causes the tests to fail. If the problem is not resolved, see "Getting Help" on page 147. T roubleshooting an Optical Drive Problem • System cannot read data from a CD or D VD in an optical drive[...]

124 T roubleshooting Y our Sy stem Action 1 Remove the tape cartridge you were using when th e problem occurr ed, and replace it with a tape cartridge that you know works. 2 Ensure that the SCSI device drivers for the tape dr ive are installed and ar e configured corr ectly . See "Removing and Installing an Intern al SCSI T ape Drive" on [...]

T roubleshooting Y our Sy stem 125 Action CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing any procedure, see your Product Information Guide for complete information about safety pr ecautions, working inside the computer and protecting agai[...]

126 T roubleshooting Y our Sy stem c V erify that the cable connections between SAS backplane(s) and the SAS daughter card are correct. See "Installing a SAS Controller Daughter Car d" on page 70. d V erify that the SAS cables are secur ely seated in their connectors. e V erify that the power connectors on the SAS back plane(s) are secur [...]

T roubleshooting Y our Sy stem 127 9 If you have a SAS R AID controll er daughter car d, ensure that the following R AID components are properly installed and connected: • Memory module • Battery 10 V erify that the cable connections between the SAS backplane(s) and the SAS controller daughter card are corr ect. See "Installing a SAS Contr[...]

128 T roubleshooting Y our Sy stem 7 Reconnect the system to the electrical outlet, a nd turn on the system and attached peripherals. If the problem persists, go to the next step. 8 T urn off the system and attached peripherals, and di sconnect the system from the electrical outlet. 9 Open the system. See "Opening and Closing the System" [...]

T roubleshooting Y our Sy stem 129 6 Reconnect the system to the electrical outlet, a nd turn on the system and attached peripherals. 7 R un the appropriate online diagnostic test. If the tests fail or the problem pe rsists, continue to the next step. 8 T urn off the system and attached peripherals, and di sconnect the system from the electrical ou[...]

130 T roubleshooting Y our Sy stem Book.book Page 130 Friday, February 3, 2006 11:09 AM[...]

Running the Sy stem Diagnostics 131 Running the Sy stem Diagnostics If you experience a problem with your system, run th e diagnostics befor e calling for technical assistance. The purpose of the diagnostics is to test your syst em's hardwar e without requiring additional equipment or risking data loss. If you are unable to fix the pr oblem yo[...]

132 Running the Sy stem Diagnostics Running the Sy stem Diagnostics The system diagnostics is run from the utility partition on your hard drive. NOTICE: Use the sy stem diagnostics to test only your sy stem. Using this pr ogram with other sy stems may cause invalid results or error messages. In addition, use only the program that came with your sy [...]

Running the Sy stem Diagnostics 133 Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device. Y ou can set the following options: • Non-Interactive T ests Only — When checked, runs only tes ts that r equire no user intervention. • Quick T ests Only — When checke d, runs only the quick tests on t[...]

134 Running the Sy stem Diagnostics Book.book Page 134 Friday, February 3, 2006 11:09 AM[...]

Jumpers and Connectors 135 Jumpers and Connectors This section provides specific information abou t the system jumpers and describes the connectors on the various boards in the system. Sy stem Board Jumpers F igure 6-1 shows the location of the configuration jumpers on the system boar d. T able 6-1 lists the jumper settings. NOTE: T o access the ju[...]

136 Jumpers and Connectors Figure 6-1. Sy stem Board Jumpers T able 6-1. Sy stem Board Jumper Settings Jumper Setting Description 1 PWRD_EN (default) The password featur e is enabled. The password featur e is disabled. 2 NVR AM_CLR (default) The configuration settings are r etained at system boot. The configuration settings are clear ed at the next[...]

Jumpers and Connectors 137 Sy stem Board Connectors See F igure 6-2 and T able 6-2 for the location and description of system board connectors. Figure 6-2. Sy stem Board Connectors 1 2 25 3 4 5 6 7 8 9 11 12 13 14 15 16 17 10 24 19 20 21 22 23 18 Book.book Page 137 Friday, February 3, 2006 11:09 AM[...]

138 Jumpers and Connectors T able 6-2. Sy stem Board Connectors Connector Description 1 RAC_CONN2 Remote Access Control (R AC) car d 2 2 S ATA _ B S ATA B c o n n e c t o r 3 RAC_CONN1 Remote Access Control (R AC) car d 1 4 DIMM 1 Memory module, slot 1 5 DIMM 5 Memory module, slot 5 6 DIMM 2 Memory module, slot 2 7 DIMM 6 Memory module, slot 6 8 DI[...]

Jumpers and Connectors 139 SAS Backplane Board Connectors F igure 6-3, F igure 6-4, and F igure 6-5 show the locatio n of the connectors on the three SAS backplane boar d options. Figure 6-3. SAS Backp lane Board Compone nts: 3.5-inch x6 Option 3 9 7 6 front back 8 4 2 1 10 5 1 drive 0 (SASDRV0) 2 primary SAS (SAS_A) 3 drive 2 (SASDRV2) 4 optical d[...]

140 Jumpers and Connectors Figure 6-4. SAS Backp lane Board Compone nts: 3.5-inch x4 Option 5 7 front back 3 2 1 6 4 1 drive 0 (SASDRV0) 2 SAS (SAS _A) 3 tape drive power connector (J_TBU_PWR) 4 drive 2 (SASDRV2) 5 drive 3 (SASDRV3) 6 drive 1 (SASDRV1) 7 backplane power (J_BP_PWR) Book.book Page 140 Friday, February 3, 2006 11:09 AM[...]

Jumpers and Connectors 141 Figure 6-5. SAS Backp lane Board Compone nts: 2.5-inch x8 Option 3 8 6 5 front back 12 7 2 9 1 4 11 10 1 drive 0 (SASDRV0) 2 drive 2 (SASDRV2) 3 drive 3 (SASDRV3) 4 drive 5 (SASDRV5) 5 drive 6 (SASDRV5) 6 drive 7 (SASDRV4) 7 drive 4 (SASDRV5) 8 drive 1 (SASDRV5) 9 optical drive power (CD_PWR) 10 secondary SAS (SAS_B) 11 p[...]

142 Jumpers and Connectors Sideplane Board Connectors See F igure 6-6 for the location and descript ion of connectors on the sideplane board. Figure 6-6. Sideplane Board Connectors Expansion-Card Riser -Board Components and PCI Buses F igure 6-7, F igur e 6-8, and F igure 6-9 show the components on the optional PCI- X/PCIe expansion-car d riser boa[...]

Jumpers and Connectors 143 Figure 6-7. Optional PCIe Left Expans ion-Card Riser Board Components Figure 6-8. Optional PCI-X Left Expans ion-Card Riser Board Components 1 riser release pin 2 slot 2 PCIe x8 lane width 3 slot 3 PCIe x4 lane width 4 pin guide (2) 5 sy stem board connector 1 riser release pin 2 slot 2 PCI- X 133-MHz 3 slot 3 PCI-X 133-M[...]

144 Jumpers and Connectors Figure 6-9. Optional PCIe Expansion-Car d Central Riser Board Components Disabling a Forgotten Password The system's software security featur es include a system password and a setup passwor d, which are discussed in detail in "Using the System Setup P rogram" on page 37. The password jumper enables these p[...]

Jumpers and Connectors 145 8 Open the system. See "Opening and Closing the System" on page 54. 9 Install the jumper plug on the password jumper . 10 Lower the memory module shroud. 11 Close the system. 12 Reconnect your system and peripherals to their electrical outlets, and turn on the system. 13 Assign a new system and/or setup password[...]

146 Jumpers and Connectors Book.book Page 146 Friday, February 3, 2006 11:09 AM[...]

Getting Help 147 Getting Help T echnical Assistance If you need assistance with a technical problem, perform the following steps: 1 Complete the procedures in "T roubleshooting Y our System" on page 111. 2 R u n the system diagnostics and recor d any information provided. 3 Make a copy of the Diagnostics Checklist, and fill it out. 4 Use [...]

148 Getting Help www .euro .dell.com (Europe only) www .dell.com/la (Latin American countries) www .dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous , and use your e-mail address as your passwor d. • Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/P acific countries o[...]

Getting Help 149 Dell Enterprise T raining and Certification Dell Enterprise T raining and Certification is available; see www .dell.com/training for more information. This service may not be offered in all locations. Problems With Y our Order If you have a problem with your order , such as missing parts, wrong parts, or incorr ect billing, contact[...]

150 Getting Help Before Y ou Call NOTE: Have your Express Service Code ready when you call . The code helps Dell's au tomated-suppor t telephone sy stem direct your call more efficiently . Remember to fill out the Diagnostics Checklist. If possibl e, turn on your system before you call Dell for technical assistance and call from a telephone at[...]

Getting Help 151 Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back of the computer): Express Servi ce Code: Return Material Authorization Number ( if provided by Dell support technician): Operating system and version: P eripherals: Expansion cards: Are you connected to a network? Y es No Network, version, a[...]

152 Getting Help Contacting Dell T o contact Dell electronically , you can access the following websites: • www .dell.com • support.dell.com (support) F or specific web addresses for yo ur country , find the appropriate co untry section in the table below . NOTE: T oll-free numbers are for use withi n the country for which they are listed. NOTE[...]

Getting Help 153 Austria (V ienna) International Access Code: 900 Country Code: 43 City Code: 1 W ebsite: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Home/Small Business Sales 0820 240 530 00 Home/Small Business F ax 0820 240 530 49 Home/Small Business Customer Care 0820 240 530 14 P referred Accounts/Corporate Customer Care [...]

154 Getting Help Brunei Country Code: 673 T echnical Support (P enang, Malaysia) 604 633 4966 Customer Care (P enang, Malaysia) 604 633 4888 T ransaction Sales (P enang, Malaysia) 604 633 4955 Canada (North Y ork, Ontario) International Access Code: 011 Online Order Status: www .dell.ca/ostatus AutoT ech (automated Hardwar e and W arranty Support) [...]

Getting Help 155 China (Xiamen) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: cn_support@dell.com Customer Care E-mail: customer_cn@dell.com T echnical Support F ax 592 818 1350 T echnical Support (Del l™ Dimension™ and Inspiron) toll-free: 800 858 2968 T echnical Support (OptiPlex™[...]

156 Getting Help Czech Republic (P rague) International Access Code: 00 Country Code: 420 We b s i t e : support.euro .dell.com E-mail: czech_dell@dell.com T echnical Support 22537 2727 Customer Care 22537 2707 Fa x 22537 2714 T echnical F ax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) International Access Code: 00 Country Code: 45 We b [...]

Getting Help 157 F rance (P aris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) W ebsite: support.euro.dell.com Home and Small Business T echnical Support for XPS portable computers only 0825 387 129 T echnical Support for a ll other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboar d 0825 004 700 [...]

158 Getting Help Greece International Access Code: 00 Country Code: 30 We b s i t e : support.euro .dell.com T echnical Support 00800-44 14 95 18 Gold Service T echnical Support 00800-44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fa x 2108129812 Grenada General Support toll-free: 1-866-540-3355 Guatemala Ge[...]

Getting Help 159 Ireland (Cherrywood) International Access Code: 00 Country Code: 353 City Code: 1 W ebsite: support.euro.dell.com E-mail: dell_direct_support@dell.com T echnical Support for XPS portable computers only 1850 200 722 T echnical Support for a ll other Dell computers 1850 543 543 U.K. T echnical Support (dial within U.K. only) 0870 908[...]

160 Getting Help Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 We b s i t e : support.jp.dell.com T echnical Support (servers) toll-free: 0120-198-498 T echnical Support outside of Japan (servers) 81-44-556-4162 T echnical Support (Dimension and Inspiron) toll-free: 0120-198-226 T echnical Support outside of Japan ([...]

Getting Help 161 Latin America Customer T echnical Support (Austin, T exas, U.S.A.) 512 728-4093 Customer Service (Austin, T exas, U.S.A.) 512 728-3619 F ax (T echnical Support and Customer Service) (Austin, T exas, U.S.A.) 512 728-3883 Sales (Austin, T exas, U.S.A.) 512 728-4397 SalesF ax (Austin, T exas, U.S.A.) 512 728-4600 or 512 728-3772 Lux e[...]

162 Getting Help Mexico International Access Code: 00 Country Code: 52 Customer T echnical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General Support[...]

Getting Help 163 Norway (L ysaker) International Access Code: 00 Country Code: 47 W ebsite: support.euro.dell.com T echnical Support for XPS portable computers only 815 35 043 T echnical Support for all other Dell products 671 16882 Relational Customer Care 671 17575 Home/Small Business Customer Care 23162298 Switchboard 671 16800 F ax Switchboard [...]

164 Getting Help Singapore (Singapore) International Access Code: 005 Country Code: 65 We b s i t e : support.ap.dell.com T echnical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1800 394 7430 T echnical Support (OptiPlex, Latitude, and Dell P recision) toll-free: 1800 394 7488 T echnical Support (P owerApp, P owerEdge, [...]

Getting Help 165 Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 W ebsite: support.euro.dell.com Home and Small Business T echnical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fa x 902 118 539 Corporate T echnical Support 902 100 130 Customer Care 902 115 236 Switchboard 91 722[...]

166 Getting Help Ta i w a n International Access Code: 002 Country Code: 886 We b s i t e : support.ap.dell.com E-mail: ap_support@dell.com T echnical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electr onics and Accessories) toll-free: 00801 86 1011 T echnical Support (P owerApp, P owerEdge, P owerConnect, and P owerV ault) toll-free: 008[...]

Getting Help 167 U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 W ebsite: support.euro.dell.com Customer Care website: support.euro .dell.com/uk/en/ECare/Form/Home.asp E-mail: dell_direct_support@dell.com T echnical Support (Corporate/Pr eferred Accounts/P AD [1000+ employees]) 0870 908 0500 T echnical Support for X[...]

168 Getting Help U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: 1-800-247-9362 Hardwar e and W arranty Support (Dell TV , Printers, and Projectors ) for Relationship customers toll-free 1-877-459-7298 Consumer (Hom[...]

Glossary 169 Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and P ower Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperat[...]

170 Glossary cm — Centimeter(s). cmos — Complementary metal-oxide semiconductor . component — As they relate to DMI, components include operating systems, computer systems, e xpansion cards, and peripherals that ar e compatible with DMI. Each component is made up of groups and attributes that are defined as r elevant to that component. COM n [...]

Glossary 171 expansion-card connector — A connector on the system board or riser boar d for plug ging in an expansion car d. F — F ahrenheit. FAT — File allocation table. The file system structur e used by MS-DOS to organize and k eep track of file storage. The Microsoft ® W indows ® operating systems can optionally use a F A T file system [...]

172 Glossary KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. key combination — A command requiring you to pr ess multiple keys at the same time (for e xample, <Ctrl><Alt><Del>). kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KMM — Keyboar d/monitor/mouse. KVM — Keyboar d/v[...]

Glossary 173 NTFS — The NT F ile System option in the W indows 2000 operating system. NVRAM — Nonvolatile random-access memory . Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity — Redundant information that is associated with a bloc[...]

174 Glossary ROMB — R AID on motherboard. rpm — Revolutions per minute. RT C — Real-time clock. SAS — Serial-attached SCSI. SA T A — Serial Advanced T echnology Attachment. A standard interface between the system boar d and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data tran smission rates[...]

Glossary 175 UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language. uplink port — A port on a network hub or switch used to connect to other hubs or sw itches without r equiring a crossover cable. UPS — Uninterruptible power supply . A battery-powered unit that automatic[...]

176 Glossary Book.book Page 176 Friday, February 3, 2006 11:09 AM[...]

Index 177 Index A alert messages, 35 B back-panel features, 1 7 baseboard management controller , 48 BMC, 4 8 batteries removing and r eplacing, 9 6 troubleshooting, 1 1 8 battery R AID, 7 4 bezel r e m o v i n g , 53-54 replacing, 5 4 blank hard drive, 5 6 power supply , 6 4 BMC, 48 boot device configuring, 7 6 C CD drive troubleshooting, 1 2 3 ce[...]

178 Index 178 Index expansion slots PCI buses, 1 4 2 expansion-car d cage removing, 7 8 replacing, 7 9 expansion-car d riser board connectors, 1 4 2 PCI buses, 1 4 2 external devices connecting, 1 7 F fan bracket removing, 6 8 replacing, 6 9 features back-panel, 1 7 front-panel, 1 3 G guidelines expansion car d installation, 7 6 guidelines for memo[...]

Index 179 M memory installation guidelines, 8 9 installing, 9 0 system, 8 9 troubleshooting, 1 2 0 memory modules removing, 9 2 messages alert, 3 5 error messages, 3 7 hard-drive indicator codes, 1 5 status LCD, 1 9 system, 2 8 warning, 3 5 microprocessors troubleshooting, 1 2 8 mouse troubleshooting, 1 1 4 N NICs indicators, 1 9 troubleshooting, 1[...]

180 Index 180 Index replacing battery , 9 6 bezel, 5 4 cooling fan, 6 6 expansion-car d cage, 7 9 fan bracket, 6 9 power supply , 6 4 system board, 1 0 7 tape drive cable retention brack et, 8 8 S safety , 111 SAS and SAS R AID controller daughter card cabling guidelines, 7 2 SAS backplane board connectors, 1 3 9 installing, 1 0 4 r e m o v i n g ,[...]

Index 181 troubleshooting (continued) system cooling, 1 1 9 tape drive, 1 2 3 U S B d e v i c e , 115 v i d e o , 113 wet system, 1 1 6 U upgrades processor , 9 3 USB device troubleshooting, 1 1 5 using system setup, 38 V video troubleshooting, 1 1 3 W warning messages, 35 warranty , 11 wet system troubleshooting, 1 1 6 Book.book Page 181 Friday, F[...]

182 Index 182 Index Book.book Page 182 Friday, February 3, 2006 11:09 AM[...]