Dell 5100 manual

www .dell.com | support.dell.com Dell™ Dimension™ 5100 Model DCSM FlexBay for optional floppy drive or Media Card Reader hard-drive activity light microphone connector headphone connector CD or DVD activity light CD or DVD eject button diagnostic lights USB 2.0 connectors (2) cover latch release Service T a g power button/ power activity light [...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important i nformation that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential da mage to hardware or loss of da ta and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for propert y damage, personal injury , or death. If you purcha[...]

Contents 3 Contents Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1 Setting Up and Using Y our Computer Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Printer Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Connecting a Printer . . . . . . . . . . . . . . . . . . . [...]

4 Contents 2 Solving Problems T roubleshooting T ips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Battery Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 CD and DVD drive problems . . . . . . . . . . . . . . . . . . . . . . 28 Hard driv[...]

Contents 5 3 T roubleshooting T ools Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Dell Diagnostics Main Menu . . . . . . . . . . . . . . . . . . . . . . 46 Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 W[...]

6 Contents Drive Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Removing the Drive Panel . . . . . . . . . . . . . . . . . . . . . . . 77 Removing the Drive-Panel Insert . . . . . . . . . . . . . . . . . . . . 78 Replacing the Drive-Panel Insert . . . . . . . . . . . . . . . . . . . . 78 Replacing the Drive Panel. . . . . [...]

Contents 7 Sy stem Setup Options . . . . . . . . . . . . . . . . . . . . . . . . 107 Boot Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . . . . . 113 Clearing CMOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . 114 Cleaning Y our Computer . . . . . . . .[...]

8 Contents[...]

Finding Information 9 Finding Information NOTE: Additional documentation may be included with your computer , depending on your country. What Are Y ou Looking For? Find It Here • W arranty information • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement Dell™ Product Information Guide • [...]

10 Finding Information www .dell.com | support.dell.com • Service T ag and Express Service Code • Microsoft W indows License Label Service T ag and Microsoft Windows License These labels are located on your computer . • Use the Service T ag to identify your computer when you use support.dell.com or contact technical support. • Enter the Exp[...]

Setting Up and Using Y our Computer 11 Setting Up and Using Y our Computer Setting Up a Printer NOTICE: Complete the ope rating sy stem setup before you co nnect a printer to the computer . See the documentation that came with the prin ter for setup information, including how to: • Obtain and install updated drivers • Connect the printer to the[...]

12 Setting Up and Using Y our Computer www .dell.com | support.dell.com Connecting a Printer NOTE: Y ou can connect USB de vices while the compu ter is turned on. 1 Complete the operating system setup, if you have not already done so . 2 Install the printer driver if necessary . See th e documentation that came with your printer . 3 Attach the USB [...]

Setting Up and Using Y our Computer 13 If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you ar e using a DSL or cable modem connection, contact your ISP for setup instructions. Setting Up Y our Internet Connection T o[...]

14 Setting Up and Using Y our Computer www .dell.com | support.dell.com Playing CDs and DVDs NOTICE: Do not press down on the CD or DVD tray when yo u open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer when you are playing CDs or DVDs. 1 P ress the eject button on the front of the drive. 2 Plac[...]

Setting Up and Using Y our Computer 15 A D VD player includes the following basic buttons: F or more information on playing CDs or DVDs, click Help on the CD or D VD player (if available). Adjusting the V olume NOTE: When the speakers are mu ted, you do not hear the CD or DVD playing. 1 Click the Start button, point to All P rograms → Accessories[...]

16 Setting Up and Using Y our Computer www .dell.com | support.dell.com Adjusting the Picture If an error message notifies you that the curr ent r esolution and color depth are using too much memory and preventing D VD playback, adjust the display properties: 1 Click the Start button and click Control P anel . 2 Under Pick a category , click Appear[...]

Setting Up and Using Y our Computer 17 4 T o copy the CD or D VD: • If you have one CD or DVD drive , ensure that the settings ar e correct and click Copy . The computer reads your source CD or D VD and co pies it to a temporary folder on your computer hard drive. When prompted, insert a blank CD or D VD into the CD or DVD drive and click OK . ?[...]

18 Setting Up and Using Y our Computer www .dell.com | support.dell.com Using a Media Card Reader (Optional) Use the Media Card Reader to transf er data dir ectly to your computer . The Media Card Reader supports the following memory types: •x D - P i c t u r e C a r d • SmartMedia (SMC) • CompactFlash T ype I and II (CF I/II) • MicroDrive [...]

Setting Up and Using Y our Computer 19 T o use the Media Car d Reader: 1 Check the media or card to determine the proper orientation for insertion. 2 Slide the media or card into the appropriate slot until it is completely seated in the connector . If you encounter resistance, do not force the media or car d. Check the card orientation and try agai[...]

20 Setting Up and Using Y our Computer www .dell.com | support.dell.com 3 Connect the other monitor to the optional D V I adapter and connect the D VI adapter to the D VI (white) connector on the back of the computer . Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector 1 F ollow the procedures in "Befor e Y ou Beg[...]

Setting Up and Using Y our Computer 21 Changing the Display Settings 1 After you connect the monitor(s) or TV , turn on the computer . The Microsoft ® W indows ® desktop displays on the primary monitor . 2 Enable clone mode or extended desktop mode in the display settings. • In clone mode, both monitors display the same image. • In extended d[...]

22 Setting Up and Using Y our Computer www .dell.com | support.dell.com Network Setup Wizard The Microsoft ® W indows ® XP operating system provides a Network Setup W izard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All P ro[...]

Setting Up and Using Y our Computer 23 Hibernate Mode Hibernate mode conserves power by copying system da ta to a reserved ar ea on the hard drive and then completely turning off the computer . When the computer exits from hibernate mode, the desktop is restor ed to the state it was in before it enter ed hibernate mode. T o activate hibernate mode:[...]

24 Setting Up and Using Y our Computer www .dell.com | support.dell.com • P res entation — If you want your computer to run wi thout interruption (using no power conservation). • Minimal P ower Management — If you want your computer to run with minimal power conservation. • Max Battery — If your computer is a portable comput er and you [...]

Setting Up and Using Y our Computer 25 (SP1) or later operating system because W indo ws XP is optimized to take advantage of Hyper - Thr eading technology . While many programs can benefit from Hyper - Threading, some programs have not been optimized for Hyper - Thr eading and may require an update from the software manufactur er . Contact the sof[...]

26 Setting Up and Using Y our Computer www .dell.com | support.dell.com[...]

Solving Problems 27 Solving Problems T roubleshooting T ips F ollow these tips when you troubleshoot your computer: • If you added or removed a part befor e the prob lem started, review the installation procedures and ensure that the part is corr ectly installed. • If a peripheral device does not work, ensu re that the device is properly connec[...]

28 Solving Problems www .dell.com | support.dell.com CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DV D titles work in all DVD drives. Problems writing[...]

Solving Problems 29 Hard drive problems E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . NOTE: Connect the modem to an analog tel ephone jack only . The modem d oes not operate while it is connected to a digital telephone network.[...]

30 Solving Problems www .dell.com | support.dell.com Error Messages If the message is not listed, see the documentatio n for the operating system or the program that was running when the message appeared. V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS — 1 Click the Start button and click Control P anel . 2 Click P rinters and Other Hardwar[...]

Solving Problems 31 Media Card Reader Problems N OT ENOUGH MEMORY OR RESOURCES . C LOSE SOME PROGRAMS AND TRY AGAIN — Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restor e computer resources. If so , run the program that you want to use first. O PERATING SY STEM NOT FOUND ?[...]

32 Solving Problems www .dell.com | support.dell.com Keyboard Problems CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guide . Lockups and Software Problems CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product I[...]

Solving Problems 33 A program stops responding A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. A program is designed for an earlier Microsoft ® Windows ® operating sy stem A solid blue screen appears E ND THE PROGRAM — 1 P ress <Ctrl><Shift><Es[...]

34 Solving Problems www .dell.com | support.dell.com Other software problems Memory Problems CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guide . C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION — • Ensure that [...]

Solving Problems 35 Mouse Problems CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . I F YOU EXPERIENCE OTHER MEMORY PROBLEMS — • Reseat the memory modules (see page 65) to ensure that your computer is su ccessfully communicating with the memory . • Ensure that [...]

36 Solving Problems www .dell.com | support.dell.com Network Problems CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guide . Power Problems CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guide[...]

Solving Problems 37 Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the sa fety instructions in the Product Information Guide . NOTE: If you need technical assistan ce for your printer , contact the printer’ s manufacturer . I F THE POWER LIGHT IS OFF — The computer is either turned off or is not receivi[...]

38 Solving Problems www .dell.com | support.dell.com Scanner Problems CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guide . NOTE: If you need technical assistance for your sc anner , contact the sc anner’ s manufacturer . C HECK THE PRINTER CABLE CONNECTIONS — • S[...]

Solving Problems 39 Sound and Speaker Problems CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . No sound from speakers NOTE: The volume control in some MP3 players override s the Windows volume s etting. If you have been listening to MP3 songs, ensure that you did no[...]

40 Solving Problems www .dell.com | support.dell.com No sound from headphones V ideo and Monitor Problems CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guide . NOTE: See the monitor docume ntation for troubles hooting procedures. If the screen is blank R EINSTALL THE SO[...]

Solving Problems 41 If the screen is difficult to read C HECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor , and running the monitor self-test. M OVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker system includes a subwoofer , ensure[...]

42 Solving Problems www .dell.com | support.dell.com[...]

T roubleshooting T ools 43 T roubleshooting T ools Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide . T o help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on the front[...]

44 T r oubleshooting T ool s www .dell.com | support.dell.com A possible graphics card failur e has occurred. • If the computer has a graphics card, remove the car d, reinstall it (see page 72), and then restart the computer . • If the problem still exists, install a graphics card that you know works and r estart the computer . • If the probl[...]

T roubleshooting T ools 45 A possible expansion car d failure has occurred. 1 Determine if a conflict exists by r emoving a card (not a graphics car d) (see page 67) and restarting the computer . 2 If the problem persists, reinstall the car d that you removed, r emove a different car d, and then restart the computer . 3 Repeat this process for each[...]

46 T r oubleshooting T ool s www .dell.com | support.dell.com Dell Diagnostics CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guide . If you experience a problem with your computer , perform the checks in "Solving P roblems" on page 27 and run the Dell Diagnost[...]

T roubleshooting T ools 47 3 If you run a test from the Custom T est or Symptom T ree option, click the applicable tab described in the following table for more information. 4 Close the test screen to r eturn to the Main Menu screen. T o exit the Dell Diagnostics and restart the computer , close the Main Menu screen. Drivers What Is a Driver? A dri[...]

48 T r oubleshooting T ool s www .dell.com | support.dell.com Identifying Drivers If you experience a problem with any device, iden tify whether the driver is the source of your problem and, if necessary , update the driver . Windows XP 1 Click the Start button and click Control P anel . 2 Under Pick a Category , click P erformance and Maintenance [...]

T roubleshooting T ools 49 Manually Reinstalling Drivers 1 After copying the requir ed driver files to your hard drive, click the Start button and right-click My Computer . 2 Click P roperties . 3 Click the Hardware tab and click Device Manager . 4 Double-click the type of device fo r which you are installing the driver. 5 Double-click the name of [...]

50 T r oubleshooting T ool s www .dell.com | support.dell.com Using Microsoft ® Windows ® XP Sy stem Restore The Microsoft W indows XP operating system provides System Restore to allow you to r eturn your computer to an earlier operating state (without affecting data file s) if changes to the hardwar e, software, or other system settings have lef[...]

T roubleshooting T ools 51 Undoing the Last Sy stem R estore NOTICE: Before you undo the last sy stem restore, save and close all open files and exit any open programs. Do not alter , open, or delete any files or programs until the sy stem restoration is complete. 1 Click the Start button, point to All P rograms → Accessories → System T ools , [...]

52 T r oubleshooting T ool s www .dell.com | support.dell.com 5 When prompted, click Fi n i s h to reboot the computer . NOTE: Do not manually shut do wn the computer . Click Finish and let the computer completely reboot. 6 When prompted, click Ye s . The computer restarts. Because the computer is r estored to its original operating state, the scre[...]

Removing and Installing Parts 53 Removing and Installing Parts Before Y ou Begin This chapter provides procedures for r emoving and installing the components in your computer . Unless otherwise noted, each procedure a ssumes that the following conditions e xist: • Y ou have performed the steps in "Turning Off Your Computer" (s ee page 5[...]

54 Removing and Installing Parts www .dell.com | support.dell.com Before W orking Inside Y our Computer Use the following safety guidelines to help protec t your computer from potential damage and to help ensure your own personal safety . CAUTION: Before you begin any of the procedures in this section, follow the sa fety instructions in the Product[...]

Removing and Installing Parts 55 Front V iew of the Computer 1 cover latch release Use this latch to remove the cover . See "Removing the Computer Cover" on page 60. 2 location of Service T ag Use the Service T ag to identify your computer when you access the Dell Support website or call technical support. 3 CD or DVD eject button P ress [...]

56 Removing and Installing Parts www .dell.com | support.dell.com 8 diagnostic lights (4) Use the lights to help you troubleshoot a computer problem based on the diagnostic code. F or more information, see "Diagnostic Lights" on page 43. 9 hard-dri ve activity light The hard drive acti vity light is on when the computer r eads data from o[...]

Removing and Installing Parts 57 Back V iew of the Computer 1 3 4 2 1 voltage selection switch (may not be available on all computers) See the safety instructions in the P roduct Information Guide for more information. 2 power connector Insert the power cable. 3 back panel connectors Plug USB, audio , and ot her devices into the appropriate connect[...]

58 Removing and Installing Parts www .dell.com | support.dell.com 12 8 7 34 5 6 9 10 1 link integrity light • Green — A good connecti on exists between a 10-Mbps network and the computer . • Orange — A good connection exists between a 100-Mbps network and the computer . • Off — The computer is not detecting a physical connection to the [...]

Removing and Installing Parts 59 8 center/subwoofer connector Use the yellow connector to attach a sp eaker to a Low F requency Effects (LFE) audio channel. 9 VGA video connector If your monitor has a VGA connector , plug it into the VG A connector on the computer . 10 USB 2.0 connectors (5) Use the back USB connectors for devices that typically re[...]

60 Removing and Installing Parts www .dell.com | support.dell.com Removing the Computer Cover CAUTION: Before you begin any of th e procedures in this section, follow the safety ins tructions in the Product Information Guide . CAUTION: T o guard against electrical sh ock, alway s unplug your computer from the electrical outlet before removing the c[...]

Removing and Installing Parts 61 5 Grip the sides of the computer cover and pivo t the cover up, using the bottom hinges as leverage points. 6 Release the cover from the hinge tabs and set it aside in a secure location. Inside V iew of Y our Computer CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in[...]

62 Removing and Installing Parts www .dell.com | support.dell.com Sy stem Board Components processor connector (CPU) memory module connectors (2, 4) power connector (12V) memory module connectors (1, 3) RTC reset jumper (RTCRST1) CD/DVD connector (IDE1) power connector (POWER) password jumper (PSWD) SA T A connector (SA T A2) front-panel connector [...]

Removing and Installing Parts 63 Memory Y ou can increase your computer memory by installing memory modules on the system board. Y our computer supports DDR2 memory . F or addit ional information on the type of memory supported by your computer , see "Memory" on page 101. DDR2 Memory Overview DDR2 memory modules should be installed in pai[...]

64 Removing and Installing Parts www .dell.com | support.dell.com • Be sure to install a single memory module in DI MM connector 1, the connector closest to the processor , before you install modules in the other connectors. NOTE: Memory purchased from Dell is cove red under your co mputer warranty . NOTICE: If you remove your original memory mod[...]

Removing and Installing Parts 65 Installing Memory CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . NOTICE: T o prevent static damage to co mponents inside your computer , discharge static electricity from your body before you touch any of your computer’ s electron[...]

66 Removing and Installing Parts www .dell.com | support.dell.com 5 Insert the module into the connector until the module snaps into position. If you insert the module correctly , the securing clips snap into the cutouts at each end of the module. 6 Replace the computer cover . NOTICE: T o connect a network cable, first plug the cable into the netw[...]

Removing and Installing Parts 67 Cards CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . NOTICE: T o prevent static damage to co mponents inside your computer , discharge static electricity from your body before you touch any of your computer’ s electronic component[...]

68 Removing and Installing Parts www .dell.com | support.dell.com Installing a PCI Card 1 F ollow the procedures in "Befor e Y ou Begin" on page 53. 2 Gently push the release tab on the car d retention door from the inside to pivot the door open. Because the door is captive, it w ill remain in the open position. 3 If you are installing a [...]

Removing and Installing Parts 69 CAUTION: Some network adapters automatically start the computer when the y are connected to a network. T o guard against electrical shock, be sure to unplug your comp uter from its electrical outlet before installing any cards. 6 Place the card in the connector and pr ess down fi rmly . Ensure that the car d is full[...]

70 Removing and Installing Parts www .dell.com | support.dell.com 7 Before you close the car d re tention door , ensure that: • The tops of all cards and filler brack ets are flush with the alignment bar . • The notch in the top of the card or fill er brack et fits around the alignment guide. 8 Close the card r etention door by snapping it into[...]

Removing and Installing Parts 71 b Connect external audio devices to the sound car d’s connectors. Do not connect external audio devices to the microphone, speaker/head phone, or line-in connectors on the back panel. 12 If you installed an add-in network adapter and want to disable the integrated network adapter: a Enter system setup (see page 10[...]

72 Removing and Installing Parts www .dell.com | support.dell.com PCI Express Cards Y our computer supports one PCI Express x16 card and one PCI Expr ess x1 card. If you are installing or r eplacin g a PCI Express card, follow the procedur es in the next section. If you are r emoving but not replacing a card, see "Removing a PCI Express Card&q[...]

Removing and Installing Parts 73 on the top. Gently pull the securing tab, grasp th e card by its top corners, and then ease it out of its connector . 6 P repare the car d for installation. See the documentation that came with the card for information on configuring the car d, making internal connections, or otherw ise customizing it for your compu[...]

74 Removing and Installing Parts www .dell.com | support.dell.com 8 Place the card in the connector and pr ess down firm ly . Ensure that the car d is fully seated in the slot. 9 If you replaced a car d that was already inst alled in the computer and you r emoved the retention mechanism, you may r einstall the retention mechanism. 10 Before r eplac[...]

Removing and Installing Parts 75 NOTICE: Do not route card cables over or behind the cards. Cables ro uted over the car ds can prevent the computer cover from cl osing properly or cause damage to the equipment. NOTICE: T o connect a network cable, firs t plug the cable into the network device and then plug it into the computer . 12 Replace the comp[...]

76 Removing and Installing Parts www .dell.com | support.dell.com Removing a PCI Express Card 1 F ollow the procedures in "Befor e Y ou Begin" on page 53. 2 Gently push the release tab on the car d retention door from the inside to pivot the door open. Because the door is captive, it will remain in the open position. (See page 68 for an i[...]

Removing and Installing Parts 77 Drive Panel CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . CAUTION: T o guard against ele ctrical shock, alway s un plug your computer fr om the electrical outlet before removing the cover . Removing the Drive Panel 1 F ollow the pr[...]

78 Removing and Installing Parts www .dell.com | support.dell.com Removing the Drive-Panel Insert 1 T urn the drive panel sideways and find the tip of the drive-panel insert tab that latches over a tab on the right side of the drive panel. 2 P ull the inner tip of the drive-panel insert tab away from the drive panel. 3 Pivot the drive-panel insert [...]

Removing and Installing Parts 79 Replacing the Drive Panel. 1 F ollow the procedures in "Befor e Y ou Begin" on page 53. 2 Align the drive panel tabs with the side-door hinges. 3 Rotate the drive panel toward the computer unti l it snaps into place on the front panel. drive panel sliding plate sliding plate lever[...]

80 Removing and Installing Parts www .dell.com | support.dell.com Drives Y our computer supports a combination of these devices: • Up to two serial A T A hard drives • One FlexBay drive (may contain an optional floppy drive or an optional Media Car d Reader) • Up to two CD or DVD drives Connect CD/D VD drives to the connector labele d "I[...]

Removing and Installing Parts 81 Drive Interface Connectors Most interface connectors are k eyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on th e other connector . Keyed connectors ensur e that the pin-1 wire in the cable (indicated by the colo r ed stripe along one edge of the IDE [...]

82 Removing and Installing Parts www .dell.com | support.dell.com Connecting and Disconnecting Drive Cables When removing an IDE drive data cable, grasp th e color ed pull tab and pull until the connector detaches. When connecting and disconnecting a serial A T A data cable, disconnect the cable using the pull-tab. Like IDE connectors, the serial A[...]

Removing and Installing Parts 83 Removing a Hard Drive 1 F ollow the procedures in "Befor e Y ou Begin" on page 53. 2 Disconnect the power and da ta cables from the drive. NOTICE: Use the pull-tab to remove the data cable from your hard driv e or from the sy stem board. 3 P ress in on the blue tabs on each side of th e drive and slide the[...]

84 Removing and Installing Parts www .dell.com | support.dell.com Installing a Hard Drive 1 Unpack the replacement har d drive, and prepar e it for installation. 2 Check the documentation for the drive to verify that it is configured for your computer . NOTE: If your replacement har d drive does not ha ve the hard drive bracket attached, r emove th[...]

Removing and Installing Parts 85 NOTICE: T o connect a network cable , first plug the cable in to the network wall jack and then plug it into the computer . 7 Connect your computer and devices to el ectrical outlets, and turn them on. See the documentation that came with the drive for instructions on installing any software requir ed for drive oper[...]

86 Removing and Installing Parts www .dell.com | support.dell.com Floppy Drive CAUTION: Before you begin any of th e procedures in this section, follow the safety ins tructions in the Product Information Guide . CAUTION: T o guard against electrical sh ock, alway s unplug your computer from the electrical outlet before removing the cover . NOTE: If[...]

Removing and Installing Parts 87 4 Slide the drive latch release towar d the bottom of the computer and, without releasing the drive latch release, slide the floppy driv e out through the front of the computer . floppy drive sliding plate drive latch release[...]

88 Removing and Installing Parts www .dell.com | support.dell.com Installing a Floppy Drive NOTE: In the event the replacement or new floppy drive does not have the shoulder sc rews, use the screws located within the drive panel insert. 1 F ollow the procedures in "Befor e Y ou Begin" on page 53. 2 Remove the drive panel (see page 77). 3 [...]

Removing and Installing Parts 89 6 If you are installing a new floppy drive rather than r eplacing a drive, remove the drive-panel inserts (see page 86). 7 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 8 Replace the drive panel (see page 79). 9 Replace the computer cover (see page 99).[...]

90 Removing and Installing Parts www .dell.com | support.dell.com Media Card Reader F or information on using the Media Card Reader , see "Using a Media Card Reader (Optional)" on page 18. Removing a Media Card Reader CAUTION: Before you begin any of the proce dures in this section, follow the safety instructions located in the Product In[...]

Removing and Installing Parts 91 5 Disconnect the FlexBay USB cable on the back of the Media Car d Reader from the Media Card Reader connector on the system boar d (s ee page 62) and route the cable through the cable routing clip. 6 Slide the drive latch release towar d the bottom of the computer and, without releasing the drive latch release, slid[...]

92 Removing and Installing Parts www .dell.com | support.dell.com Installing a Media Card Reader CAUTION: Before you begin any of the proce dures in this section, follow the safety instructions located in the Product Information Guide . NOTICE: T o prevent static damage to co mponents inside your computer , discharge static electricity from your bo[...]

Removing and Installing Parts 93 8 Insert the Media Card Reader and slide it into place until it is fully seated. 9 Route the FlexBay USB cable through the cable routing clip. 10 Replace the computer cover (see page 99). CD/DVD Drive CAUTION: Before you begin any of the procedures in this section , follow the safety instructions located in the Prod[...]

94 Removing and Installing Parts www .dell.com | support.dell.com Removing a CD/DVD Drive 1 F ollow the procedures in "Befor e Y ou Begin" on page 53. 2 Remove the computer cover (see page 60). 3 Remove the drive panel (see page 77). 4 Disconnect the power and data cabl es from the back of the drive. power cable data cable[...]

Removing and Installing Parts 95 5 Slide the drive latch release towar d the bottom of the computer and, without releasing the drive latch release, slide the CD/D VD driv e out through the front of the computer . CD/DVD drive sliding plate drive latch release[...]

96 Removing and Installing Parts www .dell.com | support.dell.com Installing a CD/DVD Drive 1 F ollow the procedures in "Befor e Y ou Begin" on page 53. 2 If you are installing a new CD/D VD drive rather than replacing a drive, r emove the drive- panel inserts (see page 78). 3 Gently slide the drive into place until you feel a click or fe[...]

Removing and Installing Parts 97 4 Connect the power and data cables to the drive. 5 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 6 Replace the computer cover (see page 99). 7 Replace the drive panel (see page 79). NOTICE: T o connect a network cable, firs t plug the cable in to the n[...]

98 Removing and Installing Parts www .dell.com | support.dell.com Battery Replacing the Battery CAUTION: Before you begin any of the proce dures in this section, follow the safety instructions located in the Product Information Guide . NOTICE: T o prevent static damage to co mponents inside your computer , discharge static electricity from your bod[...]

Removing and Installing Parts 99 6 Replace the computer cover (see page 99). NOTICE: T o connect a network cable, firs t plug the cable into the network device and then plug it into the computer . 7 Connect your computer and devices to el ectrical outlets, and turn them on. 8 Enter system setup (see page 105) and rest or e the settings you recorded[...]

100 Removing and Installing Parts www .dell.com | support.dell.com[...]

Appendix 101 Appendix Specifications Processor P r ocessor type Intel ® Pe n t i u m ® 4 with Hyper - Threading technology NOTE: Not all Pentium 4 processors support Hyper -Threading technology . Level 1 (L1) cache 32 KB Level 2 (L2) cache 1 MB (depending on y our computer configuration) pipelined-burst, eight-way set associative, write-back SR A[...]

102 Appendix www .dell.com | support.dell.com Video T ype Integrated Intel Graphics Media Accelerator 950 (GMA950) Audio Ty p e Sigmatel ST AC9220 Expansion Bus Bus type PCI 2.3 PCI Express x1 and x16 Bus speed PCI: 33 MHz PCI Express: x1 slot bidirectional speed - 500 MB/s x16 slot bidirectional speed - 8 GB/s PCI connectors two connector size 120[...]

Appendix 103 Drives Externally accessible: one 3.5-inch drive bay (FlexBay) two 5.25-inch drive bays Available devices Serial A T A drives (2), floppy drive, USB memory devices, CD drive, CD-RW drive, DVD drive, D VD-RW drive, D VD and CD-RW combo drive, and Media Card Reader Internally accessible: two bays for 1-inch high serial A T A hard drives [...]

104 Appendix www .dell.com | support.dell.com Controls and Lights P ower button push button P ower light green light — Blinking gr een in sleep state; solid green for power -on state. amber light — Blinking amber indi cates a problem with the power supply inside the computer . If th e system cannot boot and there is a solid amber light, this in[...]

Appendix 105 Sy stem Setup Overview Use system setup as follows: • T o change the system configuration information after you add, change, or r emove any hardwar e in your computer • T o set or change a user -selectable option such as the user password • T o r ead the current amount of memory or set the type of hard drive installed Before you [...]

106 Appendix www .dell.com | support.dell.com Entering Sy stem Setup 1 T urn on (or restart) your computer . 2 When the blue DELL™ logo is displayed, yo u must watch for the F2 prompt to appear . 3 Once this F2 prompt appears, press <F2> immediately . NOTE: The F2 prompt indicates that the keyboard has init ialized. This prompt can appear v[...]

Appendix 107 Sy stem Setup Options NOTE: Depending on your comp uter and installed devices, the item s listed in this section may not appear , or may not appea r exactly as listed. System System Info Displays the System name, BIOS V ersion number , BIOS Date , Ser vice T ag, Express Service Code , and Asset T ag . Processor Info Displays the follow[...]

108 Appendix www .dell.com | support.dell.com Drives Diskette Drive ( Internal default) Enables and disables the floppy drives and sets read permission for the internal floppy drive. Off disables all floppy drives. USB enables the USB floppy drive. Internal enables the internal floppy drive. Read Only enables the internal drive controller and allow[...]

Appendix 109 Front USB Ports ( On default) Enables or disables the front USB ports. USB for Flexbay ( On default) On enables internal USB for FlexBay . NOTE: This USB option appears only if a FlexBay device is installed. Video Primary Video ( Aut o default) Specifies which video controller is pr imary when two video controllers are present on the c[...]

110 Appendix www .dell.com | support.dell.com Drive 0-5 Password ( Not Set default) Displays the current status of the drive's passwor d security feature and allows a new drive password to be assign ed and verified, if the drive supports a password. Password Changes Determines the interaction between the System password and the Admin password.[...]

Appendix 111 Boot Sequence This feature allows you to change the boot sequence for devices. Option Settings • Diskette Drive — The computer attempts to boot from th e floppy drive. If the floppy disk in the drive is not bootable, if no floppy disk is in th e drive, or if there is no floppy drive installed in the computer , the computer generate[...]

112 Appendix www .dell.com | support.dell.com • USB Flash Device — Insert the memory device into a USB port and restart the computer . When F12 = Boot Menu appears in the upper -right corner of the screen, press <F12>. The BIOS detects the device and adds th e USB flash option to the boot menu. NOTE: T o boot to a USB device, the device m[...]

Appendix 113 Clearing Forgotten Passwords CAUTION: Before you begin any of the procedures in this section , follow the safety instructions located in the Product Information Guide . 1 F ollow the procedures in "Befor e Y ou Begin" on page 53. 2 Locate the 3-pin password jumper (PSWD) on the system board (see page 62), and attach the jumpe[...]

114 Appendix www .dell.com | support.dell.com 7 Disconnect the computer power cable from the el ectrical outlet, and press the power button to ground the system board. 8 Open the computer cover (see page 60). 9 Locate the 3-pin password jumper (PSWD) on th e system board (see page 62) and attach the jumper to pins 1 and 2 to reenable the passwor d [...]

Appendix 115 NOTICE: Do not wipe the display screen with any soap or alcohol so lution. Doing so may damage the antiglare coating. • T o clean your monitor scr een, lightly dampen a so ft, clean cloth with water . If possible, use a special screen-cleaning tissue or solution suit able for the monitor’s antistatic coating. • W ipe the keyboar [...]

116 Appendix www .dell.com | support.dell.com CDs and DVDs NOTICE: Alway s use compressed air to cl ean the lens in the CD/DVD dr ive, and follow the instructions that come with the compressed air . Ne ver touch the lens in the drive. If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs. 1 [...]

Appendix 117 Definition of "Third-Party" Software and Peripherals Third-party softwar e and peripherals include any peri pheral, accessory , or software program sold by Dell not under the Dell brand (printers, scanners, cam eras, games, and so on). Support for all third- party software and peripherals is provided by the original manufactu[...]

118 Appendix www .dell.com | support.dell.com harmful interference to radio or television r e ception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or mor e of the following measures: • Reorient or relocate the r eceiving antenna. • Increase the separation between the [...]

Appendix 119 Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and T oll-Free Numbers Anguilla General Support toll-free: 800-335-0031 Antigua and Barbuda General Support 1-800-805-5924 Argentina (Buenos Aires) International Access Code: 00 Country [...]

120 Appendix www .dell.com | support.dell.com Austria (V ienna) International Access Code: 900 Country Code: 43 City Code: 1 W ebsite: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Home/Small Business Sales 0820 240 530 00 Home/Small Business F ax 0820 240 530 49 Home/Small Business Customer Care 0820 240 530 14 P referred Acco[...]

Appendix 121 Brunei Country Code: 673 Customer T echnical Support (P enang, Malaysia) 604 633 4966 Customer Service (P enang, Malaysia) 604 633 4949 T ransaction Sales (P enang, Malaysia) 604 633 4955 Canada (North Y ork, Ontario) International Access Code: 011 Online Order Status: www .dell.ca/ostatus AutoT ech (automated technical support) toll-f[...]

122 Appendix www .dell.com | support.dell.com China (Xiamen) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: cn_support@dell.com Customer Care E-mail: customer_cn@dell.com T echnical Support F ax 592 818 1350 T echnical Support (Dell™ Dimension™ and Inspiron) toll-free: 800 858 2969 T e[...]

Appendix 123 Czech Republic (P rague) International Access Code: 00 Country Code: 420 W ebsite: support.euro.dell.com E-mail: czech_dell@dell.com T echnical Support 22537 2727 Customer Care 22537 2707 Fa x 22537 2714 T ech F ax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) International Access Code: 00 Country Code: 45 W ebsite: support.eu[...]

124 Appendix www .dell.com | support.dell.com F rance (P aris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) W ebsite: support.euro.dell.com E-mail: support.euro .dell. com/fr/fr/emaildell/ Home and Small Business T echnical Support for Inspiron XPS computers only 0825 387 129 T echnical Support for all other Dell[...]

Appendix 125 Greece International Access Code: 00 Country Code: 30 W ebsite: support.euro.dell.com E-mail: support.euro .dell.com/gr/en/emaildell/ T echnical Support 00800-44 14 95 18 Gold Service T echnical Support 00800-44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fa x 2108129812 Grenada General Support [...]

126 Appendix www .dell.com | support.dell.com Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1 W ebsite: support.euro.dell.com E-mail: dell_direct_support@dell.com T echnical Support for Inspiron XPS computers only 1850 200 722 T echnical Support for all other Dell computers 1850 543 543 U.K. T echnical Support (dia[...]

Appendix 127 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 W ebsite: support.jp.dell.com T echnical Support (servers) toll-free: 0120-198-498 T echnical Support outside of Japan (servers) 81-44-556-4162 T echnical Support (Dimension and Inspiron) toll-free: 0120-198-226 T echnical Support outside of Japan (Dimension[...]

128 Appendix www .dell.com | support.dell.com Latin America Customer T echnical Support (Austin, T e xas, U.S.A.) 512 728-4093 Customer Service (Austin, T e xas, U.S.A.) 512 728-3619 F ax (T echnical Support and Customer Service) (Austin, T e xas, U.S.A.) 512 728-3883 Sales (Austin, T e xas, U.S.A.) 512 728-4397 SalesF ax (Austin, T exas, U.S.A.) 5[...]

Appendix 129 Mexico International Access Code: 00 Country Code: 52 Customer T echnical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General Support 001[...]

130 Appendix www .dell.com | support.dell.com Nicaragua General Support 001-800-220-1006 Norway (L ysaker) International Access Code: 00 Country Code: 47 W ebsite: support.euro.dell.com E-mail: support.euro .dell.com/no/no/emaildell/ T echnical Support 671 16882 Relational Customer Care 671 17575 Home/Small Business Customer Care 23162298 Switchboa[...]

Appendix 131 Singapore (Singapore) International Access Code: 005 Country Code: 65 W ebsite: support.ap.dell.com T echnical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1800 394 7430 T echnical Support (OptiPlex, Latitude, and Dell P recision) toll-free: 1800 394 7488 T echnical Support (P owerApp, P owerEdge, P owerCon[...]

132 Appendix www .dell.com | support.dell.com Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 W ebsite: support.euro.dell.com E-mail: support.euro .dell.com/es/es/emaildell/ Home and Small Business T echnical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fa x 902 118 539 Corporat[...]

Appendix 133 Ta i w a n International Access Code: 002 Country Code: 886 W ebsite: support.ap.dell.com E-mail: ap_support@dell.com T echnical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories) toll-free: 00801 86 1011 T echnical Support (P owerApp, P owerEdge, P owerConnect, and P owerV ault) toll-free: 00801 60 1256[...]

134 Appendix www .dell.com | support.dell.com U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 W ebsite: support.euro.dell.com Customer Care website: support.euro .dell.com/uk/en/ECare/F orm/Home.asp E-mail: dell_direct_support@dell.com T echnical Support (Corporate/P referred Accounts/P AD [1000+ employees]) 0870 908[...]

Appendix 135 U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: 1-800-247-9362 Consumer (Home and Home Office) T echnical Support toll-free: 1-800-624-9896 Customer Service toll-free: 1-800-624-9897 DellNet™ Service [...]

136 Appendix www .dell.com | support.dell.com[...]

Index 137 Index A audio . See sound B battery problems, 2 7 replacing, 9 8 BIOS, 105 boot sequence a b o u t , 111 changing, 1 1 2 option settings, 1 1 1 booting to a USB device, 1 1 2 C car ds installing PCI, 6 8 installing PCI Express, 7 2 PCI, 6 7 PCI Express, 7 2 removing PCI, 7 1 removing PCI Expr ess, 7 6 slots, 6 7 types supported, 6 7 CD/D [...]

138 Index 138 Index drives, 80 hard drive, 8 2 installing CD/D VD, 9 6 installing floppy , 8 8 installing hard drive, 8 4 problems, 2 7 removing CD/D VD, 9 4 removing floppy , 8 6 rem o v i n g h a rd d ri v e , 8 3 second har d drive, 8 5 serial A T A, 8 2 D VD drive problems, 2 8 DV D s copying, 1 6 playing, 1 4 E e-mail problems, 2 9 End User Li[...]

Index 139 microphone connector , 5 5 Microsoft W indows label, 10 modem problems, 2 9 monitor blank, 4 0 clone mode, 2 1 connect D VI, 1 9 - 2 0 connect TV , 1 9 - 2 0 connect two , 1 9 - 2 0 connect VGA, 1 9 - 2 0 display settings, 2 1 extended desk top mode, 2 1 hard to r ead, 4 1 motherboard. See system board mouse problems, 3 5 N network Networ[...]

140 Index 140 Index problems (continued) sound and speakers, 3 9 technical support policy , 1 1 6 troubleshooting tips, 2 7 volume adjusting, 3 9 P roduct Information Guide, 9 P rogram Compatibility Wi z a r d , 3 3 R regulatory information, 9 reinstalling W indows XP , 5 0 S safety instructions, 9 SA T A. See serial A T A scanner problems, 3 8 ser[...]

Index 141 W indows XP (continued) reinstalling, 5 0 scanner , 3 9 System Restore, 4 9 - 5 0 wizards F iles and Settings T ransfer Wi z a r d , 2 4 Network Setup W izard, 2 2 P rogram Compatibility Wi z a r d , 3 3[...]

142 Index 142 Index[...]